VALERIE E. JAMES4137 Piedmont Drive, Montgomery, Alabama 36108Cell: 334-450-9317 – valeriejames1205@gmail.com

PROFESSIONAL

Highly motivated and have over 25 years of Administrative and Customer Service skills . Energetic with strong time management skills who thrives in a fast-paced, dynamic environment . Fully qualified with expertise providing customer support in fast pace environments. Exceptional computer aptitude and telephone etiquette.

SKILLS Strong Communication Skills both verbally and writing Strong problem solving aptitude skills. Excellent computer skills- Microsoft Word, Excel, Power Point Adheres to customer service procedures. 18 months working from home Typing 60 wpm, 10 key by touch Detailed document preparation and presentation

WORK HISTORY02/09/2015 to present – Regions Bank, Montgomery, AL – Teller/Backup BSL (Branch Service Leader)

Provide exceptional customer service including efficient and accurate transaction processing.

Maintain the highest level of confidentiality with all information obtained Accept retail and/or commercial deposits, loan payments, and process checking and

savings deposits and withdrawals. Follow open and closing procedures out-lined by the bank each morning and closing

when scheduled to do so. Pull, document, and assign night drop box deposits as well as complete deposits assigned

to me. . Maintain and adequate cash drawer at all times; this includes buying and selling currency

from vault when necessary. Balance cash drawer according with bank procedures and regulations including periodic

batching of cashed checks and transactions. Backup Branch Service Leader – Oversee and provide guidance to teller team to insure

strong service and operational performance

Complete daily reports to ensure procedural consistency, adherence to internal controls and compliance with regulatory requirements.

04/2003 TO 02/02009 and 02/2010 to 03/2014 Sprint – Temple, TX, Sr. Lead Finance Specialist III Effectively managed a high-volume of inbound and outbound customer calls Answered a constant flow of customer calls in queue. Addressed and resolved customer product complaints empathetically and

professionally. Gathered and verified all required customer information for tracking purposes. Defused volatile customer situations calmly and courteously Accurately documented, researched and resolved customer service issues Acted professionally and patiently when addressing negative customer feedback Met and exceeded service and quality standards every review period Assisted and trained and help developed new hires.

02/2009 to 02/2010 Ft. Hood Texas, Military Payment Tech (Contract 12 months) Provided over-the-counter, telephonic and written responses to customer service

inquiries. Reviewed a variety of pay authorization documents and determined entitlements and

amounts. Processed a wide variety of pay entitlement actions which start, stop and adjust payments

made to military service members. Reviewed pay authorization documents to ensure completeness, propriety, authentication,

accuracy, and compliance with the Department of Defense Financial Management Regulation (DoDFMR) applicable regulations, policies and precedents.

Researched payroll transactions utilizing the Defense Joint Military Pay System (DJMS) and make input through Defense Military Pay Office (DMO).

Performed a variety of routine office duties to include filing processed cycles, updating the cycle control log and filing completed pay inquiries.

Opened, close as well as create CMS cases through the Case Management System for review and follow-up when issues and dates required DFAS intervention. I review CMS cases daily for status checks on previous CMS cases submitted.

Extensive knowledge of coding procedures and requirements for each document in an automated pay system used in entering, reviewing, or changing information in an individual’s pay account.

04/2003 to 01/2008 Embarq – Killeen, TX - Customer Service Representative Managed customer calls effectively and efficiently in a complex, fast-paced and

challenging call center environment. Acted professionally and patiently when addressing negative customer feedback. Setup new accounts and successfully sold partials and bundle products to new

customers while enhancing customer satisfaction. Met or exceeded service and quality standards every review period. Diamond Club recipient every quarter.

02/2001 to 02/2003 Convergys – Killeen, TX – Customer Service Representative Added and removed long distant calling plans. Addressed and resolved customer product complaints empathetically and

professionally. Managed high call volume with tact and professionalism. Referred unresolved customer grievances to designated departments for further

investigation.

03/1993 to 08/1998 United States Post Office, Mt. Pleasant, TX - Full Time Letter Carrier Sorted and cased mail for delivery daily. Delivered mail daily on an assigned route. Delivered restricted and high priority mail. Made daily pick-ups at drop boxes throughout the city.

05/1991 to 08/1992 Lone Star Ammunition Plant, Texarkana, TX- Administrative Assistant Answered phones and quickly redirected customers to other departments if

needed. Planned and coordinated logistics and materials for board meetings,

committee meetings and staff events. Created detailed expense reports and requests for capital expenditures. Coordinated, scheduled and arranged meeting and travel calendars, including

business and social events. Obtained signatures for financial documents and internal and external

invoices. Screened applicant resumes and coordinated both phone and in-person

interviews.

EDUCATIONArkansas Senior High School Texarkana, AR – graduatedCentral Texas College – Killeen, TX – Studied Network AdministratorTexarkana Community College – Texarkana, TX – Certificate in Office Occupations.