Resume 2017
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Transcript of Resume 2017
LEED Green AssociateMarch 2016
ADAMS
CERTIFICATIONS
CONTACT 435-512-0324
B.I.D. Degree, Interior DesignUtah State University
May 2013
3DS MaxAutoCad
Adobe IllustratorAdobe InDesign
Adobe PhotoshopMicrosoft Office Suite
RevitSketchUp
EXPERIENCE
EDUCATION
HARD SKILLS
MELISSA
Retail Sales Administrative AssistantQueen Anne Upholstery and RefinishingBellevue and Seattle WashingtonAugust 2016 to December 2016- Wrote quotes for customers for upholstery and refinishing projects- Educated customers on terminology and processes- Managed social media marketing campaign
Utility Bill Retrieval ExpertConservice Utility Management & BillingLogan, Utah April 2015 to July 2016- Used custom software to distribute bills between team members- Prioritized bills according to due date or other criteria- Contacted utility billing companies and provided resolutions for bill acquirement issues
Home DepotLogan, UtahAppliance AssociateMay 2014 to April 2015- Provided customers with recommendations based on their needs- Remained informed about vendors, policies, safety codes, and adjacent department knowledge
ConvergysLogan, UtahCustomer Service and ProblemResolution Representative IIJuly 2013 to March 2015- Resolved customer’s issues regarding technical support, billing, and service upgrades- Focused on empathy, sales, time management, and customer satisfaction
Directions In Design, Inc.St. Louis, MissouriInternshipJune to July 2012- Selected fabrics, accessories, paint colors and furniture pieces to be used at a senior living facility- Visited client to resolve issues with previous installation
ABOUT MEHi, I am Melissa. I have a deep passion for
design. I enjoy creating spaces and environments that produce joy. I am a quick
learner and avid researcher. I am often inspired by the beauty of nature and the
built environment.
SOFT SKILLS
Customer RelationsProblem Solving
Goal SettingTime Management
OrganizationPatience
DeterminationAdaptability
Focus