Results-Based Accountability (RBA)
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Transcript of Results-Based Accountability (RBA)
Results-BasedAccountability (RBA)
The Fiscal Policy
Studies Institute
Websitesraguide.org
resultsaccountability.com
Book - DVD Ordersamazon.com
resultsleadership.org
Results Based Accountabilityis made up of two parts:
Performance Accountabilityabout the well-being of
CUSTOMER POPULATIONSFor Programs – Services – Agencies and Service Systems
Population Accountabilityabout the well-being of
WHOLE POPULATIONSFor Communities – Cities – Regions – Iwi
THE LANGUAGE TRAPToo many terms. Too few definitions. Too little discipline
Benchmark
Target
Indicator Goal
Result
Objective
Outcome
Measure
Modifiers Measurable Core Urgent Qualitative Priority Programmatic Targeted Performance Incremental Strategic Systemic
Lewis Carroll Center for Language DisordersMeasurable urgent systemic indicatorsCore qualitative strategic objectivesYour made up jargon here
DEFINITIONS
Children born healthy, Children ready for school, Safe communities, Clean Environment, Prosperous Economy
Rate of low-birth weight babies, Percent ready at K entry, crime rate, air quality index, unemployment rate
1. How much did we do? 2. How well did we do it?
3. Is anyone better off?
RESULT or OUTCOME
INDICATOR or BENCHMARK
PERFORMANCE MEASURE
A condition of well-being for children, adults, families or communities.
A measure which helps quantify the achievement of a result.
A measure of how well a program, agency or service system is working. Three types:
= Customer Results
Popu
latio
nPe
rfor
man
ce
Children born healthy
Rate of low-birth weight babies Percent ready at K entry
Children ready for school
crime rate
Safe communities
air quality index
Clean Environment
unemployment rate
Prosperous Economy
INDICATOR
OUTCOME
PERFORMANCE MEASURE
Popu
latio
nPe
rfor
man
ce
= Customer Results
From Ends to Means
ENDS
MEANS
From Talk to ActionPo
pula
tion
Perf
orm
ance
RESULT or OUTCOME
INDICATOR or BENCHMARK
PERFORMANCEMEASURE
Customer result = EndsService delivery = Means
From Talk to Action
POPULATIONACCOUNTABILITY
For Whole Populations, Regions, Cities, Iwi.
Te Pu o Te Wheke Whānau Ora Outcomes Safe Whānau – whānau live in areas where they feel safe and secure. Healthy Whānau – whānau live in a healthy environment, live healthier
lifestyles and experience good health. Whānau will have access to appropriate services, rongoā, tōhunga and matekite and live in healthy homes.
Economically secure whānau – whānau improve economic security through employment, business ownership, increased income and home ownership. Whānau have access to improved education and participate in voluntary activities.
Culturally Connected Whānau – whānau are connected to Te Āo Māori through whakapapa connection, marae activities, wānanga and Ngāpuhi cultural events. Whānau take ownership of their whānau and hapū development.
Self Managing Whānau – whānau become self managing and reduce their dependency on the welfare system. Whānau take leadership roles and participate fully in decision making processes that affect them.
Te Ao Hou Whānau Ora Outcomes
Resilient, Knowledgeable, Nurtured, Engaged Whānau
He whānau mārohirohi, he whānau mōhio, he whānau toiora, he whānau mahi ngātahi
Community Outcomesfor Christchurch, NZ
● A Safe City
● A City of Inclusive and Diverse Communities
● A City of People who Value and Protect the Natural Environment
● A Well-Governed City
● A Prosperous City
● A Healthy City
● A City for Recreation, Fun and Creativity
● A City of Lifelong Learning
● An Attractive and Well-Designed City
New Zealand Kruidenbuurt Tilburg, Netherlands
Portsmouth, UK
Country Neighborhood
City
Leaking Roof(Results thinking in everyday life)
Experience
Measure
Story behind the baseline (causes)
Partners
What Works
Action Plan
Inches of WaterBASELINE
? Fixed
Not OK
Turning the Curve
Action Plan #2
Performance Accountability
For Services, Agencies and Service Systems
How much did we do?
Program Performance Measures
How welldid we do it?
Is anyonebetter off?
Quantity Quality
Effe
ct
Effo
rt
# %
How much did we do?
Drug/Alcohol Treatment Program
How well did we do it?
Is anyone better off?
Number ofpersonstreated
Unitcost of
treatment
Number of clientsoff of alcohol & drugs - at exit - 12 months after exit
Percent of clientsoff of alcohol & drugs - at exit - 12 months after exit
LR
UR
19
Manaaki House - WairoaPerformance Accountability
CLIENT POPULATION35 - 45 Clients (average of 39)
INDICATORSClients progress through recovery into healing (indicates reduced drug and alcohol use)Whānau remain connected Clients retain employmentClients improve coping skillsClient offending is reduced
KTV Consulting Ltd - Turning organisation passion into organisation performance
How much did we do? How well did we do it?# of clients who successfully complete 8 week program# of clients attending DD programme# of clients attending Justice programme# of clients who reduce justice reporting time from weekly to monthly (cost savings)# of clients undergoing community detox (cost savings to whanau, retention of jobs, cost savings to sector)
% of whanau who complete the 8 week program % of clients who complete DD programme% of clients who complete Justice programme% of clients who reduce reporting time from weekly to monthly (cost savings) % of clients undergoing community detox (cost savings to whanau, retention of jobs, cost savings to sector)
Is anyone better off?
# of clients completing programmes# clients reducing alcohol use# clients reducing drug use# clients reducing offending # clients who retain paid employment# of clients who remain with their whanau # of clients without relapse
% of clients completing programmes% clients reducing alcohol use% clients reducing drug use% clients reducing offending % of clients who retain paid employment% of clients who remain with their whanau% of clients without relapse
IndicatorClients retain employment
IndicatorWhānau Stay Together
IndicatorClient Relapse Rate
How Population
&Performance Accountability
FIT TOGETHER
Contributionrelationship
Alignmentof measures
Appropriateresponsibility
THE LINKAGE Between POPULATION and PERFORMANCE
HBDHB Outcomes
3. More Participation and Independence
•Healthy Life Expectancy
•Rate of sickness beneficiaries
• Employment rate
CUSTOMERRESULTS
# ofClients
% clients completing
program
# Clients retaining
employment
% Clients retaining
employment
PERFORMANCE ACCOUNTABILITYManaaki House
- Dave Barry
Never be afraid to try something new. Remember that a lone amateur
built the Ark.
A large group of professionals built the Titanic.
Acknowledgements• Mark Friedman – Fiscal Policies Institute• Te Pū o Te Wheke Whānau Ora Collective• Te Ao Hou Whānau Ora Collective• Manaaki House – Wairoa• Hawkes Bay District Health Board
THANK YOU !
The Fiscal Policy
Studies Institute