Date

Received Last name First name Congress Office Subject Assigned to Update

Email

Response

Formal

Response Closed Remarks

11-Aug Warren / Travel Pay Resource Mngmt.

11-Aug McGovern/ Medicare/Choice 8/15/2016

8-Aug McGovern/ Dental sent email to for update 8/22

29-Jul McGovern/ Veterans Choice Resource Mngmt.

18-Aug McGovern/

Travel expense

reimbursement Resource Mngmt.

23-Aug /McGovern

application

28-Aug McGovern/ Pending bills Resource Mngmt. received email update

8-Sep McGovern/ Billing questions NHM Resource Mgt Supv +45

Letter signed for sent

back to for mailing

9-Sep Neal/

Difficulty obtaining

Dentures

13-Sep Mcgovern/

pain/depressed/no

assistance /Worcester

13-Sep /Warren Billing questions

NHM Supervison transferred to on

23 Sept

15-Sep McGovern/ CHOICE NHM Resource Mgt Supv 9/16/2016 9/16/2016

22-Sep McGovern Billing questions NHM Resource Mgt Supv

29-Sep Mcgovern health concerns

7-Oct Mcgovern pain medication

11-Oct Mcgovern/ health net/ eligibility NHM Resource Mgt Supv 10/11/2016 10/11/2016

20-Oct Medical Records 10/21/2016 10/21/2016

21-Oct /McGovern Billing questions NHM Resource Mgt Supv 10/21/2016 10/21/2016

9-Nov-16 McGovern

Community Dental

Approval 11/9/2016 11/9/2016 On-going approvals will be required as care continues

21-Nov /McGovern

Medical/Prescription

concerns

23-Nov South County Physical Therapy /McGovern Choice NHM Resource Mgt Supv

30-Nov of Belchertown, Massachusetts

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18-05500-F011

Date

Received Last name First name Congress Office Subject Assigned to Update Email Response Formal Response Closed Remarks

8/9/16 McGovern Hospital Stay requirements Closed multi e-mail/phone 22-Aug 8/22/16 Sent to email for update 8/22

8/11/16 Neal/ Audiology Appointment Closed 8/10/16 multi e-mail/phone 8/10/16 Patient response routed through Congressional staffer

7/14/16 Warren/ Non-VA Care Dispute Closed 9/22/16 multi e-mail/phone 9/22/16 Patient response routed through Congressional staffer

7/18/16 Pharmacy/Disparaging remarks Closed 12/8/15 multi e-mail/phone 12/8/15 Patient response routed through Congressional staffer

7/26/16 Neal/ Payroll Issue DFAS 8/15/2016 9/27/16 multi e-mail/phone 9/27/16 Patient response routed through Congressional staffer

9/8/16 Nea Dentures Closed 10/11/16 multi e-mail/phone First appt for dentures: 10/19/2016

9/28/16 McGovern Mental Health Appt. Closed 10/03/20106 multi e-mail/phone 10/3/16 Patient response routed through Congressional staffer

9/30/16 McGovern WOPC/Primary Care Closed 12/4/16 multi e-mail/phone 12/4/16 Patient response routed through Congressional staffer

10/4/16 McGovern HealthNet Payments Closed 10/11/16 multi e-mail/phone 10/11/16 Patient response routed through Congressional staffer

11/22/16 /McGovern Physical theraphy/choice Closed 12/6/16 multi e-mail/phone 12/6/16 Patient response routed through Congressional staffer

12/13/16 /McGovern Reimbursement Closed multi e-mail/phone multi e-mail/phone 12/18/16 Time sensitive - Patient response routed through Congressional staffer

11/9/16 McGovern Dental/Non-Va Closed 12/2/16 multi e-mail/phone 12/2/16 Patient response routed through Congressional staffer

11/29/16 McGovern Coumadin Clinic/Lab Closed 12/2/16 multi e-mail/phone 12/2/16 Pending 12/2

11/22/16 McGovern Vets Choice Billing 11/23/2016 11/23/16 multi e-mail/phone 11/23/16 Pending 11/23

12/1/16 /McGovern Eligbility/Enrollment Closed 12/14/16 multi e-mail/phone 12/14/16 Patient response routed through Congressional staffer

11/22/16 /McGovern Physical Therapy Closed 12/6/16 multi e-mail/phone 12/6/16 Patient response routed through Congressional staffer

11/16/16 McGovern Prescriptions Closed 12/23/16 multi e-mail/phone 12/23/16 Patient response routed through Congressional staffer

12/14/16 McGovern Dental 12/14/2016 multi e-mail/phone multi e-mail/phone 12/16/16 Trans to Boston VA

10/19/16 McGovern/ Non-VA Billing Dispute Closed multi e-mail/phone multi e-mail/phone 10/21/17 Patient response routed through Congressional staffer

12/8/16 Neal/ a Prescriptions Closed multi e-mail/phone multi e-mail/phone 1/3/17 Patient response routed through Congressional staffer

10/16/16 McGovern Billing Closed multi e-mail/phone multi e-mail/phone 10/16/16 Patient response routed through Congressional staffer

10/20/16 Neal/ Medical Records 10/21/2016 multi e-mail/phone multi e-mail/phone 10/21/16 Patient response routed through Congressional staffer

1/4/17 /McGovern VA Hiring Policy Closed multi e-mail/phone multi e-mail/phone 1/4/17 Patient response routed through Congressional staffer

1/25/17 VISN1/ Co-payments 12/25/2017 multi e-mail/phone multi e-mail/phone 2/1/17 Pending Veteran Follow-up

1/24/17 Neal Billing Closed multi e-mail/phone multi e-mail/phone 2/1/17 Patient response routed through Congressional staffer

1/27/17 McGovern/ Bariatric Bed Emergency 1/30/2017 multi e-mail/phone multi e-mail/phone 2/21/17 Prostetics to order replace bed

2/3/17 McGovern Choice Busniess Office/ Closed multi e-mail/phone multi e-mail/phone 3/29/17 Patient response routed through Congressional staffer

2/22/17 Tsongas Pharamcy 3/8/2017 3/17/17 multi e-mail/phone 3/17/17 Patient response routed through Congressional staffer

3/16/17 McGovern Claims Inquiry Closed multi e-mail/phone multi e-mail/phone 4/4/17 Patient response routed through Congressional staffer

3/16/17 McGovern Quilting Programs 4/4/2017 multi e-mail/phone multi e-mail/phone 4/4/17 Patient response routed through Congressional staffer

3/21/17 McGovern Pharmacy 3/21/2017 multi e-mail/phone multi e-mail/phone 5/11/17 Pending Cariology appt. April 3

3/22/17 R. Blumenthal Comp & Pen? 3/21/2017 multi e-mail/phone multi e-mail/phone 3/22/17 Pending C&P appt. 3-28

3/8/17 W. Boyalston VSO/ Billing/Eligibility 3/30/2017 3/30/17 multi e-mail/phone 3/30/17 Impending De-enrollment

4/5/17 Eliz. Warren Pharmacy billing Closed 4/17/17 multi e-mail/phone 4/20/17 signed. Sent USPS

4/6/17 McGovern Medical Records/Purple Heart Closed multi e-mail/phone multi e-mail/phone 4/12/17 Records destroyed in St. Louis fire

4/19/17 /Neal Optometry Complaint Closed 4/26/17 multi e-mail/phone 6/1/17 Patient response routed through Congressional staffer

4/19/17 /Neal Optometry Billing Closed 5/5/17 multi e-mail/phone 7/1/17 Patient response routed through Congressional staffer

4/19/17 McGovern Transport to JFK Bldg. 4/20/2017 multi e-mail/phone multi e-mail/phone 4/20/17 Veteran found ride for meeting.

5/23/17 /McGovern HealthNet Remitances Closed multi e-mail/phone multi e-mail/phone Patient response routed through Congressional staffer

5/23/17 /McGovern HealthNet Appointment Closed multi e-mail/phone multi e-mail/phone Patient response routed through Congressional staffer

5/30/17 /Warren Meds on Hold 5/30/2017 5/30/17 multi e-mail/phone 5/30/17 Patient response routed through Congressional staffer

6/6/17 McGovern HealthNet 6/9/2017 multi e-mail/phone multi e-mail/phone Patient response routed through Congressional staffer

6/13/17 / John Faso HealthNet Payments 6/13/2017 multi e-mail/phone multi e-mail/phone Patient response routed through Congressional staffer

6/16/17 McGovern Choice Cancellation Closed 6/21/20107 multi e-mail/phone 6/20/17 Patient response routed through Congressional staffer

6/20/17 /Tsongas Choice Payments Closed 6/20/20107 multi e-mail/phone 6/22/17 Patient response routed through Congressional staffer

6/20/17 McGovern Choice Payments Closed 6/21/17 multi e-mail/phone 6/21/17 Patient response routed through Congressional staffer

7/6/17 McGovern Dental Care Request Closed 7/17/17 multi e-mail/phone 7/17/17 Patient response routed through Congressional staffer

7/11/17 /Warren Medication/Suicidal Idiation Closed 7/11/17 multi e-mail/phone 7/11/17 Patient response routed through Congressional staffer

7/20/17 /Markey Co-payments Closed 7/20/17 multi e-mail/phone Patient response routed through Congressional staffer

7/21/17 /Markey CLC Transfer Request Closed 7/21/17 multi e-mail/phone Patient response routed through Congressional staffer

8/4/17 /Tsongas Billing Issue Closed 8/9/17 multi e-mail/phone 8/15/17 Patient response routed through Congressional staffer

8/8/17 McGovern Variety of Complaints 8/9/2017 8/9/17 multi e-mail/phone 8/24/17 Patient response routed through Congressional staffer

8/18/17 McGovern TID/SSN on non-VA form Closed 8/24/17 multi e-mail/phone Patient response routed through Congressional staffer

8/17/17 /Warren Methadone 8/17/2017 multi e-mail/phone multi e-mail/phone 9/5/17 Patient response routed through Congressional staffer

8/31/17 /Neal Pharmacy Billing Closed multi e-mail/phone multi e-mail/phone Patient response routed through Congressional staffer

9/8/17 Neal Dental Appt. Closed multi e-mail/phone multi e-mail/phone Patient response routed through Congressional staffer

9/12/17 McGovern VMM without phone ext. Closed multi e-mail/phone multi e-mail/phone 9/21/17 Patient response routed through Congressional staffer

9/11/17 Rep Kulik Meet w/JPC Closed multi e-mail/phone multi e-mail/phone 9/12/17 Patient response routed through Congressional staffer

9/12/17 McGovern South County Physical Therapy Closed multi e-mail/phone multi e-mail/phone 9/27/17 Patient response routed through Congressional staffer

9/11/17 /Kulik PC/MH Complaints Closed multi e-mail/phone multi e-mail/phone 9/25/17 Patient response routed through Congressional staffer

9/20/17 /VISN1 Healthcare/VA Closed multi e-mail/phone multi e-mail/phone Patient response routed through Congressional staffer

9/21/17 Blood Draw Issue Closed multi e-mail/phone multi e-mail/phone 9/21/17 Patient response routed through Congressional staffer

9/28/17 VISN1/Whitehouse Transprotation & HBPC Closed multi e-mail/phone multi e-mail/phone 9/29/17 Patient response routed through Congressional staffer

10/4/17 /Warren SCI Long Term Care Closed multi e-mail/phone multi e-mail/phone 10/4/17 Patient response routed through Congressional staffer

10/4/17 /McGovern Travel Pay Await call back multi e-mail/phone multi e-mail/phone 10/13/17 Patient response routed through Congressional staffer

10/6/17 /Warren Hip/Cataract Surgery Closed multi e-mail/phone multi e-mail/phone 10/18/17 Patient response routed through Congressional staffer

1/18/18 /McGovern Care In The Community Closed multi e-mail/phone multi e-mail/phone TBD Payment issue w/VBA Boston kicked back

1/26/18 /Warren Care In The Community Closed multi e-mail/phone multi e-mail/phone TBD Payment issue w/VBA Boston kicked back

2/5/18 /Neal CLC Transfer Request Closed multi e-mail/phone multi e-mail/phone 2/6/18 Memo Response Sent

2/6/18 TBD TBD /McGovern TBD TBD multi e-mail/phone multi e-mail/phone Patient response routed through Congressional staffer

2/15/18 /McGovern Vet in Asia seeking assistance Loaded vet into system 2/15/18 multi e-mail/phone 2/18/18 Vet loaded into system and can make appts. once deemed eligible

3/2/18 /McGovern Assistance with compensation claim HR provided veteran with req. info 3/19/18 multi e-mail/phone 3/19/18 Vet required information HR had to look up re: past employment

3/19/18 /Neal Vet wants corrections in med record COS met with Vet multi e-mail/phone multi e-mail/phone TBD COS met with Vet/Congressman Neal staffer on 4/9/18

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18-05500-F012

3/28/18 /McGovern Vet needed assistance w/exam appt. Vet provided appt. prior to deadline 3/30/18 multi e-mail/phone 3/30/18 Vet provided an appointment on March 30 in a C&P clinic(b) (6)

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18-05500-F013

15-1470 5-Jan-15 5-Jan-15 Letter re: Ward 8 from family member 00a working on

15-1495 14-Jan-15 14-Jan-15 Cong. from HISA Funds LS sent to 1/14

15-1492 16-Jan-15 16-Jan-15 Cong. - re: RW dental dental sent to 1/16

15-1505 27-Jan-15 27-Jan-15 Cong. patient 00 sent back to - boston pt

15-1500 28-Jan-15 28-Jan-15 Cong. ET MRI 111 sent status 1/28

15-1500 28-Jan-15 28-Jan-15 Cong. ET MRI 00a e-mailed 2/5

15-1531 30-Jan-15 30-Jan-15 Cong. - va eligibility 136 sent to 1/30

15-1512 4-Feb-15 4-Feb-15 Cong. LS adaptations for home 00a e-mailed 2/5

15-1523 5-Feb-15 13-Feb-15 Cong. - LR meds 116 scanned copy to 2/13

15-1537 13-Feb-15 13-Feb-15 Cong. - MRI - ET 111 sent respone to

15-1557 24-Feb-15 24-Feb-15 Cong. VA Benefits - doctor documentation GJ 111 sent to

15-1563 26-Feb-15 26-Feb-15 Congressional - vendor - 136 called - all set

15-1569 27-Feb-15 27-Feb-15 Cong. - LS - sent to

15-1567 27-Feb-15 27-Feb-15 Cong. - ET - MRI claustrophic 111 sent a message

15-1569 27-Feb-15 27-Feb-15 Cong. - LS - sent to

15-1564 27-Feb-15 27-Feb-15 Cong. Fee coverage TM (from member of congress) 136 mailed 3/5

15-1579 6-Mar-15 6-Mar-15 Cong. re: GD eligbility and audiology 136 called - all set

15-1590 6-Mar-15 6-Mar-15 Veteran letter re 98 yo medical services and hbpc 111 called daughter - all set

15-1584 9-Mar-15 9-Mar-15 Cong. - JO travel pay 136 sent response

15-1602 16-Mar-15 16-Mar-15 Veteran Letter - JF PTSD 116\ scanned and sent to

15-1600 16-Mar-15 16-Mar-15 Veteran Letter - Pittsfield Clinic - QUEST 11 mailed 3/26

15-1611 18-Mar-15 18-Mar-15 Cong. - JO travel 136 sent

15-1607 19-Mar-15 19-Mar-15 Cong. - RB audiology 118 3/20

15-1630 1-Apr-15 1-Apr-15 T15-0621 Cong. MM nerve gas 122 sent to visn 1 tasking

15-1650 6-Apr-15 6-Apr-15 Cong. - PF Morphine 111 sent to 4/10

15-1654 9-Apr-15 9-Apr-15 Cong. C - - bills 136 mailed 4/29/15

15-1703 10-Apr-15 10-Apr-15 Cong. Nutile 00 sent to 4/10

15-1702 10-Apr-15 10-Apr-15 Letter - Veteran p b - regarding ambulance bill 136 mailed 4/29/15

15-1762 1-May-15 1-May-15 Cong. MM- handicapped placard 00 sent to 4/29

15-1768 8-May-15 8-May-15 Cong. DL re: back surgery 111 sent to 5/28

15-1771 11-May-15 11-May-15 Cong. - JC - eligibility card 136 called veteran and Sen. C. office

15-1841 9-Jun-15 10-Jun-15 Cong. - billing - dhatch 00 sent -

15-1842 15-Jun-15 15-Jun-15 Cong. - MS - new caps and liners sent to 6/16

15-1848 15-Jun-15 15-Jun-15 Cong. Neil - Petition 00 mailed 6/17/15

15-1853 22-Jun-15 22-Jun-15 Cong. - travel 136 working on - on hold per 6/22

15-1861 26-Jun-15 26-Jun-15 Cong - prescriptions - 119 sent message to

15-1926 28-Jul-15 28-Jul-15 wheelchair cushion sue z. delivered to pat. 7/27

15-1718 16-Apr-15 16-Apr-15 Cong. - GP nursing home placement 122

- working on NH admission- 5/1 - PATIENT STILL

IN HOSPITAL 1:1

15-1810 2-Jun-15 2-Jun-15 Cong. - Metrowest neuro- billing 136

called metrowest and e-mailed - keep open for

future updates - 7/24/15 -sent a letter back - keeping open

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18-05500-F014

15-1944 17-Aug-15 17-Aug-15 Cong. - wheel foot pedals broken s. zaczynski foot pedals ordered - sent message to

15-1948 20-Aug-15 20-Aug-15 Cong. McGovern - Poets seat NH 122 // B. 8/24routing 8-20

15-1943 17-Aug-15 17-Aug-15 Cong. denial of bill 136 amy sent to 9/2

15-1972 4-Sep-15 4-Sep-15 Cong. Metrowest- ( ) 00a sent to 9/24

15-1981 15-Sep-15 15-Sep-15 Cong. - re: 00A Amy working on letter - emailed

15-1972 4-Sep-15 4-Sep-15 Cong. Metrowest- - ( ) 00a sent to 9/24

15-2100 19-Oct-15 19-Oct-15 Cong. dental sent to

15-2109 26-Oct-15 26-Oct-15 Visn corr. Re: - allergic to certain med 003 responded

15-2063 19-Oct-15 19-Oct-15 Cong. Richard Neal re: 111 Mailed 11/3

15-2145 18-Nov-15 18-Nov-15 Cong. Richard Neal - - VA Bills 136 mailed to pittsfield office 11/18

15-2146 17-Nov-15 17-Nov-15 Cong. Mcgovern, sr mileage reimbursement 136 called Veteran and

15-3008 15-Dec-15 15-Dec-15 Cong. - automobile allowance 11 consult entered - notified cong.

15-3013 18-Dec-15 18-Dec-15 Cong. 004 Sent to

15-2159 30-Nov-15 1-Dec-15 State rep. letter - re: - cancer treatments TYPING RESPONSE

15-2159 30-Nov-15 1-Dec-15 Veter letter - re: - cancer treatments TYPING RESPONSE

15-3011 18-Dec-15 18-Dec-15 Cong. - choice/fee 11 sent to

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18-05500-F015

10-Jan-16 12-Jan-16 T16-0285 Patient letter - dental 003 sent to visn 1 tasking

13-Jan-16 13-Jan-16 Veteran letter CAN 122 1/22 - mailed letter

14-Jan-16 14-Jan-16 Cong. re: - bathrooms on his trip responded to

22-Jan-16 22-Jan-16 Veteran Letter - - new PCP 111 pt called new appt 1/22

22-Jan-16 22-Jan-16 Veteran Letter - - prescriptions - call back from PA 002/119 mailed 1/26/16

28-Jan 1-Feb T16-0350 GPD Bridge Housing 116 sent visn 1 tasking

28-Jan 28-Jan Cong. - bills 136 sent to 2/4

28-Jan-16 28-Jan-16 Cong. - Choice issues 136 healthnet to respond on 1/29 --director has e-mail ????? Sent fiinal response to 2/22

28-Jan 28-Jan Cong. Bernie Sanders - ECT 11 cos working on w/WRJ ::FINAL MAILED ON 2/23

2-Feb 2-Feb Cong. chair chair w/o placed by

4-Feb-16 4-Feb-16 Congressional- R. Neal re: sent 2/4/16

19-Feb 19-Feb Congressional - 116

3/3/2016 3/4/2016 Letter from - re: transportation driver

3/3/2016 3/4/2016 Letter from ECT 111 spoke to Cong. 3/2 //3/9 found out transferred to brocton

3/3/2016 3/4/2016 Cong. R. Neal - - - - Consult 111 sent in orig. - request #2

3/3/2016 3/4/2016 Cong. R. Neal - - - C&P Exam -

sent to VBA, 3/8,

sent to vBA also letter mailed 3/30

3/10/2016 3/10/2016 Congr. McGovern (Northampton) - bills reimbursement 136 3-15 reminder sent - sent 3/18 to via e-mail

3/10/2016 3/10/2016 Cong. Neal ( - C&P benefis :::VBA & dup??

3/22/2016 3/22/2016 cong. Markey - l mailed/file 3/25/16

3/22/2016 3/22/2016 Cong. Kennedy - mulitple issues PAO MAILED 4/8

3/30/2016 3/30/2016 Cong. E Warren RE: - bill waiver signed though PAO

4/1/2016 4/1/2016 Cong. - R. Neal - - choice PAO

6-Apr-16 6-Apr-16 Cong. - C&P appts. 11 sent message

4/7/2016 4/7/2016 Cong. - ID card checking on HEC eligibility) 4

4/22/2016 4/22/2016 Cong. - eligibility 4 worcestor setup appt. - sent to

5/5/2016 5/6/2016 t16-0567 Congressional inquiry - 4 SENT TO VISN 1 TASKING

5/10/2016 5/10/2016 Cong. McGovern -- Re: HBPC canx 122

12-May-16 12-May-16 Cong. west side 00 sent to 5/12

5/13/2016 5/13/2016 Cong. - - HHA sent to

22-Feb Congressional - - - bills 136 mailed 2/25

3/4/2016 Congressional - R. Neal - - accupunture 136

rec'd response from - now asking BO is CHOICE or non-VA conulst has been acted on---

3/4 e-mailed response

2/22/2016 Congressional - - bills 136 IN 00 OFFICE FOR REVIEW-- spoke to

15-Mar-16 Cong. Warren - PAO mailed 3/17

3/23/2016 Cong. E. Warren - re: - billing copays PAO letter mailed 3/30

3/30/2016 Cong. McGovern co-pay ineligible 136 sent message to

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18-05500-F016

3/30/2016 Congressional - - - 136

rec'd respone from - consulting with - prosth. 3/15 - sent ROC update to cong.

Office - still waiting fo rmore info ROC BY TO CONTACT VETERAN UNABLE - LETTER SENT

3/30/2016 Paralyzed Veterans of America- 122 mailed 3/18

5/17/2016 Cong. Neal - - choice sent to R Neal

22-May-16 Patient Complaint 136 sent to

5/24/2016 T16-0646 Sen. Warren - CHOICE denials - Due by 3pm 4 SENT TO VISN 1 TASKING

5/27/2016 Cong. - - c&p audiology to f/u w/Boston

6/1/2016 T16-0483 Consults w/o FBCS linked authorizations 136 SENT TO VISN 1 TASKING,

6/4/2016 Cong. audiology sent to 6/1

6/3/2016 Cong. re: appt in (heart) sent message back

7-Jun-16 Cong. 136 contacted

6/6/2016 Cong. (book) 116 sent to

6/10/2016 Cong. - roi sent to

10-Jun-16 Cong. - travel pay sent reminder

5/20/2016 Cong. - copay for vitamins 6/1 - dennis working on - completed response to from

6/22/2016 Cong. to call communicated w

6/22/2016 Cong. - billing for 4 sent to - BS billed incorrectly

6/27/2016 Cong. - copay 4 sent to

5-Jul-16 Cong. - c&p appt c&P resolved -sent message to

7/5/2016 Cong. - billing issues 4 completed by

8/1/2016 Cong. sent to July 17th

8/1/2016 Cong. Comprehensive home care 4

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18-05500-F017