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RESPONDANT: MANAGEMENT

A QUESTIONNAIRE ON

“HRD POLICIES AND PRACTICES OF TOURISM INDUSTRY – AN

EMPERICAL STUDY OF SELECTED TOURISM PLACES IN GUJARAT”

Respondents Profile

(1) Name and address of the organisation :_________________________

(2) Year of operations :________________________

(3) Form of the organization :________________________

(4) Total Investment of the project :________________________

(5) Awards / Merits achieved :________________________

(6) Any such information : ________________________

NOTE: Please tick mark in appropriate box.

Q.1 Which regulatory authority is managing this tourist place?

(a) Temple Committee �

(b) Registered Trust �

(c) N.G.O �

(d) Government �

(e) Other (Specify) �

Q.2 What is the goal / mission of this organization.

(a) To provide entertainment �

(b) To earn profit �

(c) To spread religion and spirituals �

(d) For social welfare �

(e) Any other (Specify) �

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Q.3 State the types of tourist visiting at your esteem place.

(a) Local Residents �

(b) Tourists from the Gujarat �

(c) Tourist from other than Gujarat �

(d) International tourists �

(e) Others �

Q.4 State the category of tourists.

(a) Individual �

(b) Family �

(c) Institutional �

(d) NRI �

(e) VIP �

(f) Other �

Q.5 Are you happy with the strength of tourist?

Yes �

No �

If yes? Why? ______________________________

If No? Why? ______________________________

Q.6 What is the rhythm of tourist flow?

(a) Regular �

(b) Occasionally �

(c) On a specific day �

(d) On an event �

(e) For certain duration �

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Q.7 How do you manage tourist flow in case of heavy rush?

(a) With police protection �

(b) With internal security �

(c) With cooperation of local public �

(d) Special arrangement �

(e) Other ( Pl. Specify) �

Q.8 Do you maintain the record of tourists?

Yes �

No �

If yes? How? (Pl. Specify)______________________________

Q.9 Please State the facilities provided to the tourists.

(a) Accommodation �

(b) Transportation �

(c) Lodging �

(d) Canteen �

(e) Counseling �

(f) Drinking water �

(g) Hospital / Medical �

(h) Cultural / Entertainment �

(i) Site seeing �

(j) Other �

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Q.10 Do you think tourism in Gujarat has developed fully?

Yes �

No �

If yes? Why? ____________________________________

If No? Why? ____________________________________

Q.11 Please mention constrains associated with your place / organization

(a) _________________________________________________

(b) _________________________________________________

(c) _________________________________________________

Q.12 State the new development for tourists at your place?

(a) ________________________________________________

(b) ________________________________________________

(c) _________________________________________________

Q.13 Which of the following leadership style do your organization follows?

(a) Autocratic �

(b) Democratic �

(c) Benevolent �

(d) Free-rein �

(e) Other (Pl. specify) �

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Q.14 What is the usual term of Human Resource Planning in your organisation?

(a) Below one year �

(b) One to four years �

(c) Above four years �

Q.15 Please give the data on your Human Resource for the last five years.

Year Managerial Skilled Unskilled Total

2005-2006

2006-2007

2007-2008

2008-2009

2009-2010

Total

Q.16 Please give the data on employees recruitment in your organization for the

last five years.

Total Recruitment

Year Managerial Skilled Unskilled Total

2005-2006

2006-2007

2007-2008

2008-2009

2009-2010

Total

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Q.17 Which of the following promotion policies do you follow in your

organization?

(a) Seniority basis only �

(b) Merit basis only �

(c) Combination of above (a) and (b) �

(d) Other (pl. specify) �

Q.18 Please give the data on promotion granted to your employees.

Number of promotion granted

Year Managers Supervisors Workers Total

2005-2006

2006-2007

2007-2008

2008-2009

2009-2010

Total

Q.19 Which of the following training methods do you follow to train your

employees?

(a) On the job �

(b) Off the job �

(c) Other (please specify) �

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Q.20 Please give the data on number of employees trained in your unit for the

last five years.

Number of employees trained

Year Managers Supervisors Workers Total

2005-2006

2006-2007

2007-2008

2008-2009

2009-2010

Total

Q.21 Please give the details on salary structure of your employees.

(a) For managerial personnel ________________________________

(b) For supervisor ________________________________

(c) For others ________________________________

Q.22 Which of the following duration do you follow to evaluate the performance

of your employees? (Please tick mark)

Category Quarterly Half yearly Yearly Others (pl. specify)

Managers

Supervisors

Other employees

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Q.23 Which of the following methods do you use to evaluate the performance of

your employees?

Category Traditional Modern Combination of both

Managers

Supervisors

Other employee

Q.24 What is the average absenteeism found in your unit?

(a) Below 5% �

(b) Between 5% to 10% �

(c) Above 10% �

Q.25 According to you, which of the following causes of absenteeism found for

your employees?

(a) Individual �

(b) Social �

(c) Religious �

(d) Other (pl. specify) �

Q.26 Please give data on employees turnover for the last five years.

Year Employees turnover

2005-2006

2006-2007

2007-2008

2008-2009

2009-2010

Total

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Q.27 Please give data regarding strikes in your organization.(if any)

Year No. of Strikes Reason

2005-2006

2006-2007

2007-2008

2008-2009

2009-2010

Total

Q.28 (a) Do you have a system of workers participation in management?

Yes �

No �

(b) If yes, in which of the following forms do you have such a system?

(I) Workers representative on Board

of Directors �

(II) Works Committee �

(III) Advisory body �

(IV) Joint committee �

(V) Work council �

(VI) Joint management council �

(VII) Other (pl. specify) �

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Q.29 According to you, which of the following ideologies adopted for cordial

HRD in your organization?

(a) Idealism �

(b) Realism �

(c) Combination of both (a) & (b) �

(d) Other (Pl. specify) �

Q.30 Please state YES or NO in the following statements as per your belief.

Yes No

(a) Good job analysis and job evaluation certainly improves

Human relations. � �

(b) Intra and extra Human relations have a definite

impact on HRD. � �

(c) Plant site affects HRD. � �

(d) Maintenance of good HRD is a big challenge. � �

(e) Punishment to employees deteriorates the HRD. � �

(f) Absence of effective collective bargaining process is

Responsible for poor HRD. � �

(g) Training to employees is the only solution to improve

HRD. � �

(h) Prejudices and biases of people working in organization

is the key reason for disturbance in relationship. � �

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Q.31 Name the recognized trade union functioning in your Organization. Also

give its membership data.

Name of T.U Members

i) _____________________________________________________

ii) _____________________________________________________

iii) _____________________________________________________

Q.32

Instruction

A number of statements are given below describing the HRD climate of an

organization. Please give your assessment of HRD climate in tourism

Industry by rating your organization on each statement using the 5 point

scale.

Rating Point

1) Not at all true

2) Rarely true

3) Sometimes true

4) Mostly true

5) Almost always true

Give your assessment by encircling the appropriate number.

1) The top management of tourism goes out of the way to make sure that

employees enjoy their work. 1 2 3 4 5

2) The top management believes that resources are an important resource and

that they have to be treated more humanly. 1 2 3 4 5

3) The human Resource policies in tourism facilitate employee development.

1 2 3 4 5

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4) The top management is willing to invest a considerable part of their time and

other resources to ensure the development of employees.

1 2 3 4 5

5) People in tourism are helpful to each other. 1 2 3 4 5

6) The psychological climate in tourism is very conducive for any employee

interested in developing himself by acquiring new knowledge and skills.

1 2 3 4 5

7) Seniors guide their juniors and prepare them for future responsibilities / role

they are likely to take up. 1 2 3 4 5

8) The top management of tourism makes efforts to identify and utilize the

potential of the employees 1 2 3 4 5

9) Promotion decision are based on the suitability of the promoted rather than

on favoritism. 1 2 3 4 5

10) Performance appraisal reports in tourism are based on objective

assessment and adequate information and not on favoritism.

1 2 3 4 5

11) Employees are encouraged to experiment with new methods and try out

creative ideas. 1 2 3 4 5

12) When any employees makes a mistake his seniors y treat it with

understanding and help him to learn from such mistakes rather than

pushing him or discouraging him. 1 2 3 4 5

13) When behavior feedback is given to employees they take it seriously and

use it for development. 1 2 3 4 5

14) When employees are sponsored for training, they it seriously and try to

learn from the programmes that attend 1 2 3 4 5

15) Employees returning from training programme are given opportunities to

try out what they have learnt. 1 2 3 4 5

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16) Employees are not afraid to express or discuss their feelings with their

superiors. 1 2 3 4 5

17) When seniors delegate authority to juniors, the juniors use it as an

opportunity for development. 1 2 3 4 5

18) Tourism ensures employee welfare to such an extent that the employees

can save a lot of their mental energy for work purpose.

1 2 3 4 5

19) The objectives of the appraisal system are clear to all employees.

1 2 3 4 5

20) The HRD department follows up seriously the training need identified

during appraisals. 1 2 3 4 5

21) Adequate importance is given for induction training in tourism.

1 2 3 4 5

22) Norms and values of tourism are clearly explained to new employees

during induction. 1 2 3

4 5

23) Employees are sponsored for training programme on the basis of carefully

identified developmental needs. 1 2 3 4 5

24) There is a well designed and widely shared training policy in tourism.

1 2 3 4 5

Q.33 Please give your opinion (in brief) on the impact of liberalization on HRD.

_________________________________________________________

_________________________________________________________

_________________________________________________________

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Q.34 Your suggestions to boost up tourism in Gujarat.

(a) ___________________________________________

(b) ___________________________________________

(c) ___________________________________________

(d) ___________________________________________

Q.35 Your suggestions to improve the HRD Scenario in tourism industry.

1. _____________________________________________________

2. _____________________________________________________

3. __________________________________________________

4. __________________________________________________

******

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RESPONDANT: EMPLOYEE

A QUESTIONNAIRE ON

“HRD POLICIES AND PRACTICES OF TOURISM INDUSTRY – AN

EMPERICAL STUDY OF SELECTED TOURISM PLACES IN GUJARAT”

RESPONDENTS PROFILE

(1) Name : _________________________

(2) Designation : _________________________

(3) Department : _________________________

(4) Educational and Technical Qualifications : _________________________

(5) Length of Service : _________________________

(6) Total work experience (Years) : _________________________

Q.1 According to you, How are the HRD in your organization?

(a) Very Good �

(b) Good �

(c) Average �

(d) Poor �

(e) Very Poor �

(f) Cant say �

Q.2 Do you believe your organization make proper manpower planning?

(a) Yes �

(b) No �

(c) Can’t Say �

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Q.3 Do your organization follow scientific recruitment and selection procedure?

(a) Yes �

(b) No �

(c) Can’t Say �

Q.4 Which type of training progarmmes and methods you have undergone?

(a) Induction training �

(b) Refresher’s training �

(c) On the job training �

(d) Promotion training �

(e) Class Room training �

(f) Other(pl.Specify) �

Q.5 Are you happy with your present wage structure?

(a) Yes �

(b) No �

If yes why? ____________________________

If No why? ____________________________

Q.6 Which of the following motivation an aspect retains you in the organization?

(a) Reputation of the organization �

(b) Better work environment �

(c) Attractive wage structure �

(d) Job satisfaction �

(e) Good mgt. practices. �

(f) Other (pl.Specify) �

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Q.7 Does your organization provides employee counseling?

(a) Yes �

(b) No �

If yes, State the methods ____________________________________

_____________________________________________________

Q.8 HRD Mechanisms to Meet Developmental Needs IN PRAKS and their

Possible Consequences on the Five Dimensions of Human Resources.

Sr. No.

HRD MECHANISMS INFLUENCE ON P R A K S

1 Accident

2 Annual gifts

3 Autonomy to work

4 Awards and rewards

5 Behavioral training programs

6 Benefits administration

7 Building industrial relations

8 Business meetings of departmental heads

9 Canteen facilities

10 Career guidance and planning

11 Climate survey

12 Communication schemes

13 Communicative forums (like information sharing

meetings)

14 Community development programs

15 Continuing education

16 Counseling

17 Cultural activities

18 Dress code

19 Employee promotions

20 Employee state insurance

21 Exit interviews

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22 External deputation for training

23 Facilities for official tours

24 Family get together

25 Grievance handling

26 Group meetings

27 Happy hour get together

28 Housing facilities

29 Human growth lab

30 Incentives

31 Induction

32 In-house magazines

33 Job rotation

34 Leave travel assistance

35 Library

36 Loans / advances to employees

37 Management development programs

38 Manpower planning

39 Marriage gifts

40 Medical check up for those working in dust prone

areas

41 Medical check up for older employees

42 Medical inspection in company schools

43 Medical reference to specialty hospitals

44 Meetings with trade unions and associations.

45 Participative forums (various committees and tasks forces)

46 Performance appraisal by superiors

47 Post retirement benefits

48 Professional circles

49 Protective gears / equipment

50 Providing liveries

51 Quality circles

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52 Recreational facilities / activities

53 Recruitment

54 School for employee children

55 Self appraisal

56 Self development programs

57 Sports meet

58 Supervisory development programs

59 Technical awareness programs

60 Time office system

61 Township amenities

62 Training within the group of units

63 Training within unit

64 Transport facilities

65 Uniform

66 Union negotiations

67 Unstructured employee relations building activities

68 Vaccination programs for employees and their families

69 Worker education programs

70 Worker redeployment

71 Work place facilities

72 Works committee and labour relations committee

1. P = Physical Capacities

2. R = Relationship

3. A = Attitudes and Values

4. K = Knowledge

5. S = Skills

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Q.9. Select your responses from the below mentioned five scale from no. 1 to 5.

1. Strongly disagree

2. Disagree

3. Neither nor

4. Agree

5. Strongly agree

Please mark ( √ ) in appropriate box

Sr. No.

Statements 1 2 3 4 5

1 Human resources are treated as extremely important

resources in the organisation.

2 Employees are helped to acquire the skills and gain

competence in doing their jobs.

3 The top management makes efforts to identify and

utilize the potential of the employees.

4 Employee in his hotel takes point to find out their

strength and weakness from their seniors.

5 Delegation of authority to encourage junior is quite

common in his organisation.

6 Employees at all the levels are considered for training.

7 Training in human skills is provided to develop human

relation.

8 Training needs are identified before sending the

employees to under take it.

9 There is a well developed Human Resource Information

System in the organization.

10 When seniors delegate authority to juniors they use it as

an opportunity.

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Q. 10 Please tick mark ( √ ) against following facilities provided in your Hotel.

Sr.

No.

Facilities Provided Rating Scale*

E G A BA P NE

1 Canteen

2 Uniform

3 Housing

4 Transport

5 Provident Fund Scheme

6 Insurance

7 Gratuity

8 Leaves

9 Medical Check up

10 Bonus

11 Maternity benefits

12 Loan and Advances

13 School for employee children

14 Worker education programme

15 Career Guidance

16 Library

17 Leave Travel Assistance

18 Housing Loan

19 Cultural

20 Sports meet / facilities

21 Store

22 Marriage Gift

23 Crèches

24 Yoga / Meditation

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*E = Excellent

G = Good

A = Average

BA = Below Average

P = Poor

NE = Not Existing

Q.11 Give suggestion to strengthen HRD in Tourism Industry.

1 _________________________________________________

2 _________________________________________________

3 _________________________________________________

4 _________________________________________________

5 ______________________________________________________________

******