Your home maintenance solution. The Invitation Homes Resident Maintenance Portal makes maintaining your home easy. Our dynamic portal will simplify your service experience.

CommunicateReceive updates regarding upcoming services via the

Resident Maintenance Portal, text and email.

• Full visibility into your home maintenance services from scheduling to completion

• Service history records to look back on all completed service requests

• A mobile-friendly maintenance dashboard with a quick call link to our 24/7 hotline

• A simple and easy-to-navigate interface to organize all aspects of home maintenance

The complete worry-free leasing experience.The Resident Maintenance Portal provides you with:

Request RepairsSubmit service requests and add

items to your fridge list for ProCare visits using our simple process.

Rate RepairsWhen the service is complete,

please rate and leave feedback so we can ensure your experience is

always positive.

Resident Maintenance

Portal

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1. Activate Your AccountOnce your lease is signed, a message will be sent to the primary leaseholder’s email to activate the account. If you’re not the primary leaseholder, please click the “Sign Up” button on the login screen. Don’t see the email? Check your spam or junk folder. Contact your local office if you have not recieved your activation email.

2. Sign-InTo access the resident maintenance portal, visit www.invitationhomes.com. Select Current Residents, then Request Maintenance. Select the Request Service button and follow the prompts to sign in with your account login.

4. Make Yourself at HomeEnjoy an easy experience with the Resident Maintenance Portal.

Tip: Add the Resident Maintenance Portal to your phone’s home screen so that maintenance solutions are always at your fingertips!

Request a repairCreate a work order in 5 quick steps in one minute.

See your servicesView all of your past and upcoming maintenance services.

Rate your servicesLeave a rating and provide feedback for past services.

Call usReach us on our 24/7 maintenance line.

Send & receive updatesCommunicate with the maintenance team in real time.

Watch tutorialsGet the hang of your portal and home maintenance by watching our how-to videos.

Tour Your Maintenance

Portal

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Keep your “Fridge List”Keep track of any minor repairs, so we can address them on your next ProCare proactive visit.

3. Explore Your Dashboard

How to Manage Your ProCare

Visits

View scheduled visitsView all of your upcoming ProCare visits and Fridge List items at once.

Problem solved?If the status on a Fridge List item changes, you cancel the request or escalate it to “urgent.”

If you don’t see your item on the suggestions list, click “not in the list?” and follow the prompts.

Reschedule visitsClick “Reschedule” and choose a date and time that works best for you.

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Enter your non-urgent service request. This will be completed during your next scheduled ProCare visit.As you enter your request, a list of suggestions will appear below.

Add items to fridge listAdd additional non-urgent repairs by

selecting “Add Fridge List Item” and follow prompts.

Explore Your ProCare Dashboard

How to Request Maintenance

Services

Enter your non-urgent service requestAs you enter your request, a list of suggestions will appear below.

This may be completed during your next ProCare visit.

Upload photosAttach relevant photos so we better understand the issue.

Choose a date and time that works best for you. All upcoming service appointments can be viewed in your portal calendar.

Choose an iconSelect an icon that corresponds with your request and follow the prompts.

For non-urgent service requests, use the online portal.For emergency requests, please call (888) 330-4969.

Click “Create Work Order” to submit your non-urgent service request.

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Answer troubleshooting questionsPlease answer all additional questions to provide us with necessary information.

1. Search for Your Request

2. Confirm Repair Details

3. Schedule Your Service Appointment

4. Submit Your Request

There are two ways to find the request you need, enter information in search bar or choose an icon.