Residence Hall Internet Satisfaction

2016-2019

Executive Report prepared by Steve Kleuver

2

EXECUTIVE SUMMARY The purpose of this report is to provide information related to both wired and wireless internet usage and satisfaction. This report will answer the following questions:

1. How satisfied are students with wireless internet connectivity and speed? 2. What evidence exists to suggest targeted wireless internet improvements are effective? 3. What areas should be prioritized for improvement? 4. With what devices are there connection issues? 5. How frequently are residential students utilizing wired internet connections? 6. What are wired internet connections being used for? 7. For what reasons do residential students choose to not utilize wired internet connections?

University Housing has assessed wireless internet satisfaction since the Fall 2016 semester using a variety of instruments. At times, the entire campus is surveyed as part of larger assessment initiatives whereas other times a targeted “pulse check” is used to assess satisfaction of select halls. Pulse checks are typically three or four question surveys and are sent to halls where a service upgrade has been completed or where higher levels of dissatisfaction with wireless services are expected. The list of survey collection methods is presented in Appendix A on page 6. Wireless Internet Summary – Results from Various Surveys, Fall 2016-Spring 2019

Related to satisfaction with wireless internet connectivity and speed: Satisfaction with wireless internet connectivity and speed is highly variable depending on residence hall. Students in McCollum, Rogers, and Salley reported dissatisfaction rates of greater than 70% in the Fall 2016 semester. In the same semester, students in Deviney, Dorman, Reynolds, and Wildwood reported dissatisfaction rates of less than 20% for both wireless internet connectivity and speed. Over subsequent semesters, certain residence halls exhibit higher dissatisfaction rates than others. Prior to a significant wireless improvement project in several residence halls during the Summer 2018 semester, Cawthon, Landis, McCollum, Ragans, Rogers, Salley, and Traditions consistently received dissatisfaction rates above that of students in other residence halls. While there is variability within residence halls, trends of halls that typically have higher dissatisfaction remain consistent over multiple observation periods. A summary of data collected between Fall 2016 and the present are presented in Appendix B on page 7.

Related to targeted wireless internet improvements: Results are regularly communicated to ITS to provide recommendations for future service projects. Specifically, University Housing communicates survey data to identify priority halls where dissatisfaction with wireless internet is prevalent. Over the Summer 2018 semester, hall improvements were completed in DeGraff, McCollum, Ragans, Salley, and Traditions. The nature of the improvements include additional access point installation, or re-arrangement of existing access points in Salley Hall. Satisfaction increased dramatically in these five residence halls as documented in the Fall 2018 Student Climate Survey. Satisfaction increases were observed as follows:

Hall Speed Satisfaction Increase Connectivity Satisfaction Increase DeGraff 19.9% 17.8%

McCollum 20.8% 18.4% Ragans 27.0% 22.7% Salley 34.0% 22.2%

Traditions 40.0% 40.9%

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With the exception of McCollum which realized a 6.9% decrease in speed satisfaction for the Spring 2019 semester, all satisfaction rates remained at the same level or improved during the following term. This demonstrates minimal, if any decay in satisfaction post-upgrade. The decrease in McCollum satisfaction may be due to chance variation in collection. Future research will examine this phenomenon. During the same observation period (Spring-Fall 2018), only one residence hall observed a connectivity or speed satisfaction increase at the same level as the aforementioned targeted halls (Wildwood); 12 of the 13 remaining halls saw gains in connectivity satisfaction of 15% or less, and 11 of the 13 remaining halls saw gains in speed satisfaction at 15% or less. This provides evidence that the gains in the five targeted halls were due to the improvements executed by ITS and not reflective of any general campus trend. Related to improvement priorities: Based on repeated satisfaction surveying, University Housing recommends the following prioritization list for targeted improvement: Cawthon, Landis, and Rogers, with Gilchrist, Jennie Murphree, and Wildwood being secondary priorities and Salley being a tertiary priority. This is consistent with ITS’ Summer 2019 upgrade plan which will include Cawthon, Gilchrist, Landis, and Rogers.

Related to connection issue frequencies: Students who reported issues with connecting devices to the internet were asked to identify what electronics were having these difficulties. This was a free-response question which was analyzed qualitatively. Students were given the option to indicate “N/A” if they did not have any device difficulties. The most common device issues were computers and phones; however, this is likely due to the frequency for which students own these devices. Other devices are likely possessed by a smaller share of students and thus were reported with lower frequency. This survey represented the first time Amazon Echo or similar devices were mentioned by more than a few students. Printers are reported; however, University Housing specifically asks students to not utilize the wireless feature on printers due to the potential for them to cause network disruptions.

896

589 556

79 55 25 25 22 18 14 130

100200300400500600700800900

1000

Connection Issue Frequencies

4

Wired Internet Summary – Results from 2017 Internet & Cable Usage Survey

Related to wired internet usage: 32.4% of students are high users of wired internet, answering that they utilize wired internet every day or once every 2-3 days. 3.4% of students are occasional users, using wired internet once per week or every two weeks. 64.1% are infrequent users, indicating they used wired internet once during the summer or never. These data suggest that students either use wired internet or they don’t; there are comparatively fewer occasional users than those at either extreme.

Related to the use of wired internet connections: Amongst wired internet users, 72.4% utilize the connection for wired internet access, 40.6% use the wired internet connection for television or streaming devices, 27.1% utilize the connection for a gaming device.

29.5%, 344

2.9%, 34 2.7%, 32 0.7%, 8 2.3%, 27

61.8%, 721

0.0%

10.0%

20.0%

30.0%

40.0%

50.0%

60.0%

70.0%

Every day Once every 2-3days

Once per week Once every twoweeks

Once this entiresummer

Never

Frequency of Wired Internet Usage

72.4%, 396

40.6%, 222

27.1%, 148

0.0%

10.0%

20.0%

30.0%

40.0%

50.0%

60.0%

70.0%

80.0%

Wired Internet Access Television/Streaming Devices Gaming Device

Use of Wired Internet

5

Related to the choice not to use wired internet connections: After removing nonsensical answers (e.g., “idk”), it was found that 41.8% indicated they had no Ethernet cable and 31.8% indicated they were unaware they had the option to use a wired internet connection. Each response had a single code to protect against confounding influences. For example, a student who had no knowledge of a wired internet connection was assumed to have no Ethernet cord, and a student who indicated they found an acceptable alternative is not then coded in another theme. Notably, 10.1% of respondents indicated that their computer had no ability to connect using a wired Ethernet connection, with specific references to Apple products. 6.4% said they would be unwilling to use a wired internet connection. The analysis of this question and associated definitions are presented below.

Label defintions: Alternative: an alternative was found (e.g., using wireless hot spots on phones, going to the library) No access: the student has no ability to use a wired connection (e.g. multiple references to Macbooks not having an Ethernet port) No cord: the student had no Ethernet cord No knowledge: the student did not know about wired connection capabilities Other device: another device was using the Ethernet port; most commonly, a gaming device Unwilling: response indicated student would be unwilling to connect via wired ports Wired didn’t work: wired internet was attempted but was unsuccessful (e.g., never connected, or connection still poor)

3.8%, 24

10.1%, 64

41.8%, 266

31.8%, 202

1.4%, 9

6.4%, 414.1%, 26

Why Wired Connections Were Not Used

Alternative No access No cord No knowledge Other device Unwilling Wired didn't work

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APPENDIX A SURVEY DISTRIBUTIONS

Term Distribution Response Rate Targeted Halls Notes

Fall 2016 Student Climate Survey 19.8% All

Spring 2017 Pulse Check 17.3% McCollum, Rogers, Salley Proof concepts

Summer 2017 Paper Survey 63.2%

Azalea, Deviney, Dorman, Jennie,

Landis, McCollum, Reynolds, Traditions

Part of “Internet & Cable Usage”

project

Fall 2017 Student Climate Survey 16.5% All

Spring 2018 Skyfactor 38% All

Summer 2018 Pulse Check 17.5% Traditions Followed Summer

2018 AP installation in Traditions

Fall 2018 Pulse Check 40.5% DeGraff, McCollum,

Ragans, Salley, Traditions

Followed Summer 2018 AP installation

in targeted halls

Fall 2018 Student Climate Survey 24.2% All

Spring 2019 Skyfactor 42.6% All Student Climate Survey and Pulse Check are collected through Qualtrics, an electronic surveying system.

Skyfactor is an electronic survey sent through an external vendor.

The Paper Survey was distributed and collected through Resident Assistants and entered electronically by student assistants.

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APPENDIX B INDIVIDUAL SURVEY RESULTS

Color Scale: Green – Less than 25% dissatisfaction/over 75% satisfaction Yellow – Between 25% and 40% dissatisfaction/between 60% and 75% satisfaction Red – 40% or greater dissatisfaction/less than 60% satisfaction This scale was created to assist in the visualization of the data. The cut-points identified above are not based on any stated goal or industry standard, but rather are used to demonstrate general ranges of satisfaction. Fall 2016 Dissatisfaction (Student Climate Survey)

Spring 2017 Dissatisfaction (Pulse Check)

Summer 2017 Dissatisfaction (Paper Survey)

Hall Wireless Speed Dissatisfied Wireless Connectivity Dissatisfied Wireless Problems - 3-5 times or greaterBroward 18.92% 29.73% 59.47%Bryan 18.52% 33.34% 51.84%Cawthon 47.62% 52.38% 76.18%DeGraff 34.07% 34.07% 63.74%Deviney 17.65% 16.47% 44.71%Dorman 7.84% 15.68% 37.25%Gilchrist 28.26% 28.26% 65.22%Jennie Murprhree 14.52% 22.58% 51.61%Landis 35.71% 47.32% 71.44%McCollum 70.27% 72.97% 91.89%Ragans 25.76% 36.36% 46.97%Reynolds 7.84% 19.61% 60.79%Rogers 70.00% 75.00% 85.00%Salley 84.45% 87.78% 94.44%Traditions 20.51% 28.20% 38.46%Wildwood 12.03% 14.82% 32.40%

HallFall 2016 Spring 2017 Fall 2016 Spring 2017 Fall 2016 Spring 2017

McCollum 70.27% 11.76% 72.97% 23.53% 91.89% 47.06%Rogers 70.00% 42.86% 75.00% 42.86% 85.00% 76.19%Salley East 72.13% 86.89% 93.44%Salley West 72.58% 91.93% 98.39%

Wireless Connectivity DissatisfiedWireless Speed Dissatisfied Wireless Problems - 3-5 times or greater

84.45% 87.78% 94.44%

Hall Wireless Speed Dissatisfied Wireless Connectivity Dissatisfied Wireless Problems - 3-5 times or greaterAzalea 61.41% 68.35% 90.87%Deviney 65.00% 68.89% 91.62%Dorman 25.95% 36.92% 78.03%Jennie Murphree 11.17% 28.78% 67.48%Landis 45.64% 66.67% 91.95%McCollum 15.07% 20.55% 54.79%Reynolds 13.57% 39.13% 69.29%Traditions 19.30% 43.86% 82.46%

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Fall 2017 Dissatisfaction (Student Climate Survey)

Fall 2017 Speed Satisfaction (Student Climate Survey)

Hall Wireless Speed Dissatisfied Wireless Connectivity Dissatisfied Wireless Problems - 3-5 times or greaterAzalea 27.11% 30.51% 54.23%Broward 22.73% 45.46% 63.64%Bryan 28.13% 34.38% 59.39%Cawthon 49.21% 60.32% 80.95%DeGraff 30.93% 49.49% 70.11%Deviney 26.19% 30.95% 69.05%Dorman 17.65% 41.17% 54.90%Gilchrist 31.82% 50.00% 79.54%Jennie Murprhree 27.42% 35.48% 51.61%Landis 51.81% 69.87% 90.37%Magnolia 14.29% 25.00% 51.79%McCollum 27.27% 45.45% 68.18%Ragans 35.59% 63.71% 74.58%Reynolds 18.19% 34.09% 54.54%Rogers 20.00% 40.00% 75.00%Salley 38.24% 54.41% 80.88%Traditions 51.51% 60.60% 72.72%Wildwood 29.29% 43.43% 70.70%

Hall Extremely satisfied Somewhat satisfied Neutral Somewhat dissatisfied Extremely dissatisfied Satisfaction %Azalea 18.64% 47.46% 6.78% 18.64% 8.47% 66.10%Broward 27.27% 45.45% 4.55% 18.18% 4.55% 72.72%Bryan 40.63% 31.25% 0.00% 28.13% 0.00% 71.88%Cawthon 14.29% 26.98% 9.52% 31.75% 17.46% 41.27%DeGraff 11.34% 51.55% 6.19% 20.62% 10.31% 62.89%Deviney 26.19% 47.62% 0.00% 21.43% 4.76% 73.81%Dorman 33.33% 39.22% 9.80% 17.65% 0.00% 72.55%Gilchrist 22.73% 38.64% 6.82% 25.00% 6.82% 61.37%Jennie Murprhree 32.26% 33.87% 6.45% 24.19% 3.23% 66.13%Landis 10.84% 30.12% 7.23% 31.33% 20.48% 40.96%Magnolia 28.57% 44.64% 12.50% 8.93% 5.36% 73.21%McCollum 27.27% 40.91% 4.55% 9.09% 18.18% 68.18%Ragans 5.08% 42.37% 16.95% 27.12% 8.47% 47.45%Reynolds 25.00% 43.18% 13.64% 13.64% 4.55% 68.18%Rogers 25.00% 50.00% 5.00% 15.00% 5.00% 75.00%Salley 8.82% 32.35% 20.59% 20.59% 17.65% 41.17%Traditions 9.09% 33.33% 6.06% 24.24% 27.27% 42.42%Wildwood 15.15% 47.47% 8.08% 21.21% 8.08% 62.62%

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Fall 2017 Connectivity Satisfaction (Student Climate Survey)

Spring 2018 Dissatisfaction (Skyfactor)

Hall Extremely satisfied Somewhat satisfied Neutral Somewhat dissatisfied Extremely dissatisfied Satisfaction %Azalea 16.95% 40.68% 11.86% 20.34% 10.17% 57.63%Broward 9.09% 36.36% 9.09% 31.82% 13.64% 45.45%Bryan 18.75% 46.88% 0.00% 25.00% 9.38% 65.63%Cawthon 7.94% 20.63% 11.11% 38.10% 22.22% 28.57%DeGraff 5.15% 39.18% 6.19% 31.96% 17.53% 44.33%Deviney 19.05% 40.48% 9.52% 19.05% 11.90% 59.53%Dorman 27.45% 19.61% 11.76% 33.33% 7.84% 47.06%Gilchrist 9.09% 34.09% 6.82% 34.09% 15.91% 43.18%Jennie Murprhree 22.58% 33.87% 8.06% 27.42% 8.06% 56.45%Landis 2.41% 18.07% 9.64% 36.14% 33.73% 20.48%Magnolia 23.21% 37.50% 14.29% 16.07% 8.93% 60.71%McCollum 22.73% 31.82% 0.00% 27.27% 18.18% 54.55%Ragans 8.47% 20.34% 8.47% 39.98% 23.73% 28.81%Reynolds 15.91% 43.18% 6.82% 25.00% 9.09% 59.09%Rogers 10.00% 50.00% 0.00% 15.00% 25.00% 60.00%Salley 11.76% 14.71% 19.12% 30.88% 23.53% 26.47%Traditions 3.03% 27.27% 9.09% 24.24% 36.36% 30.30%Wildwood 11.11% 32.32% 13.13% 30.30% 13.13% 43.43%

Hall Wireless Speed Dissatisfied Wireless Connectivity Dissatisfied Wireless Problems - 3-5 times or greaterAzalea 27.0% 27.9% 49.1%Broward 24.2% 39.4% 69.7%Bryan 27.4% 33.4% 60.4%Cawthon 51.3% 52.5% 68.7%DeGraff 37.5% 39.8% 59.7%Deviney 27.7% 28.3% 50.1%Dorman 21.2% 26.8% 47.5%Gilchrist 28.2% 33.3% 56.4%Jennie Murprhree 29.8% 31.8% 60.3%Landis 41.9% 48.8% 70.0%Magnolia 27.0% 25.1% 47.5%McCollum 28.8% 42.4% 62.2%Ragans 45.1% 51.4% 66.4%Reynolds 25.5% 32.8% 54.6%Rogers 40.0% 48.0% 70.0%Salley 60.6% 64.7% 75.8%Traditions 57.8% 67.6% 82.4%Wildwood 51.0% 54.3% 70.7%

10

Spring 2018 Speed Satisfaction (Skyfactor)

Spring 2018 Connection Satisfaction (Skyfactor)

Hall Extremely satisfied Somewhat satisfied Somewhat dissatisfied Extremely dissatisfied Satisfaction %Azalea 25.2% 47.8% 18.9% 8.1% 73.00%Broward 21.2% 54.6% 12.1% 12.1% 75.80%Bryan 32.3% 40.3% 22.6% 4.8% 72.60%Cawthon 17.1% 31.6% 22.2% 29.1% 48.70%DeGraff 20.5% 42.1% 23.6% 13.9% 62.60%Deviney 26.7% 45.7% 21.0% 6.7% 72.40%Dorman 35.8% 43.1% 17.5% 3.7% 78.90%Gilchrist 19.2% 52.6% 15.4% 12.8% 71.80%Jennie Murprhree 21.2% 49.0% 23.1% 6.7% 70.20%Landis 14.4% 43.8% 27.5% 14.4% 58.20%Magnolia 28.7% 44.4% 23.5% 3.5% 73.10%McCollum 22.7% 48.5% 19.7% 9.1% 71.20%Ragans 15.6% 39.3% 31.8% 13.3% 54.90%Reynolds 30.9% 43.6% 14.6% 10.9% 74.50%Rogers 16.0% 44.0% 24.0% 16.0% 60.00%Salley 8.7% 30.8% 26.5% 34.1% 39.50%Traditions 12.8% 29.4% 33.3% 24.5% 42.20%Wildwood 13.8% 35.2% 28.1% 22.9% 49.00%

Hall Extremely satisfied Somewhat satisfied Somewhat dissatisfied Extremely dissatisfied Satisfaction %Azalea 21.6% 50.5% 20.7% 7.2% 72.10%Broward 18.2% 42.4% 30.3% 9.1% 60.60%Bryan 23.8% 42.9% 27.0% 6.4% 66.70%Cawthon 10.2% 37.3% 28.8% 23.7% 47.50%DeGraff 17.9% 42.4% 19.9% 19.9% 60.30%Deviney 23.6% 48.1% 25.5% 2.8% 71.70%Dorman 30.4% 42.8% 20.3% 6.5% 73.20%Gilchrist 20.5% 46.2% 19.2% 14.1% 66.70%Jennie Murprhree 20.2% 48.1% 23.1% 8.7% 68.30%Landis 10.6% 40.6% 28.8% 20.0% 51.20%Magnolia 27.6% 47.4% 21.6% 3.5% 75.00%McCollum 22.7% 34.9% 33.3% 9.1% 57.60%Ragans 10.4% 38.2% 31.2% 20.2% 48.60%Reynolds 23.6% 43.6% 25.5% 7.3% 67.20%Rogers 14.0% 38.9% 32.0% 16.0% 52.90%Salley 7.5% 27.8% 28.3% 36.4% 35.30%Traditions 5.9% 26.5% 39.2% 28.4% 32.40%Wildwood 12.9% 32.9% 29.5% 24.8% 45.80%

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Summer 2018 Satisfaction (Pulse Check – Traditions Hall – Post-Summer Upgrade)

Fall 2018 Dissatisfaction (Pulse Check – Post-Summer Upgrade)

Fall 2018 Speed Satisfaction (Pulse Check)

Fall 2018 Connectivity Satisfaction (Pulse Check)

Hall Extremely satisfied Somewhat satisfied Somewhat dissatisfied Extremely dissatisfied Satisfaction %

Speed 12.8% 29.4% 33.3% 24.5% 42.20%

Connectivity 5.9% 26.5% 39.2% 28.4% 32.40%

Speed 37.50% 40.00% 7.50% 15.00% 77.50%

Connectivity 35.00% 30.00% 25.00% 10.00% 65.00%

Never 1 time 2 times 3 times 4 timesNumber of Issues in Last Week Since Upgrade

30.00% 22.50% 7.50% 20.00% 20.00%

Sprin

g 20

18Su

mm

er 2

018

HallSpring 2018 Fall 2018 Spring 2018 Fall 2018 Spring 2018 Fall 2018

DeGraff 37.5% 13.2% 39.8% 17.5% 59.7% 35.3%McCollum 28.8% 8.6% 42.4% 10.6% 62.2% 23.1%Ragans 45.1% 9.1% 51.4% 14.9% 66.4% 31.7%Salley 60.6% 26.2% 64.7% 30.5% 75.8% 58.5%Traditions 57.8% 9.9% 67.6% 18.1% 82.4% 29.5%

Wireless Speed Dissatisfied Wireless Connectivity Dissatisfied Wireless Problems - 3-5 times or greater

Hall Extremely satisfied Somewhat satisfied Somewhat dissatisfied Extremely dissatisfied Satisfaction %DeGraff 20.5% 42.1% 23.6% 13.9% 62.6%McCollum 22.7% 48.5% 19.7% 9.1% 71.2%Ragans 15.6% 39.3% 31.8% 13.3% 54.9%Salley 8.7% 30.8% 26.5% 34.1% 39.5%Traditions 12.8% 29.4% 33.3% 24.5% 42.2%

DeGraff 40.0% 46.8% 10.2% 3.0% 86.8%McCollum 52.9% 38.5% 6.7% 1.9% 91.4%Ragans 46.6% 44.2% 6.7% 2.4% 90.8%Salley 26.6% 47.2% 16.6% 9.6% 73.8%Traditions 55.7% 34.4% 7.4% 2.5% 90.1%

Fall

2018

Sprin

g 20

18

Hall Extremely satisfied Somewhat satisfied Somewhat dissatisfied Extremely dissatisfied Satisfaction %DeGraff 17.9% 42.4% 19.9% 19.9% 60.3%McCollum 22.7% 34.9% 33.3% 9.1% 57.6%Ragans 10.4% 38.2% 31.2% 20.2% 48.6%Salley 7.5% 27.8% 28.3% 36.4% 35.3%Traditions 5.9% 26.5% 39.2% 28.4% 32.4%

DeGraff 33.2% 49.4% 13.2% 4.3% 82.6%McCollum 48.1% 41.3% 9.6% 1.0% 89.4%Ragans 44.2% 40.9% 10.1% 4.8% 85.1%Salley 26.2% 43.2% 20.5% 10.0% 69.4%Traditions 44.3% 37.7% 14.8% 3.3% 82.0%

Sprin

g 20

18Fa

ll 20

18

12

Fall 2018 Dissatisfaction (Student Climate Survey)

Fall 2018 Speed Satisfaction (Student Climate Survey)

Hall Wireless Speed Dissatisfied Wireless Connectivity Dissatisfied Wireless Problems - 3-5 times or greaterAzalea 8.06% 17.74% 35.48%Broward 26.32% 26.32% 36.84%Bryan 17.31% 30.77% 44.23%Cawthon 40.30% 47.76% 59.70%DeGraff 17.55% 21.93% 34.21%Deviney 15.79% 23.69% 31.58%Dorman 14.73% 21.05% 35.79%Gilchrist 33.93% 39.28% 44.64%Jennie Murprhree 20.75% 29.24% 43.40%Landis 60.93% 69.53% 78.91%Magnolia 16.96% 18.75% 30.35%McCollum 8.00% 24.00% 16.00%Ragans 18.09% 28.73% 32.98%Reynolds 21.74% 24.64% 33.34%Rogers 32.26% 45.16% 61.29%Salley 26.55% 42.47% 56.64%Traditions 17.78% 26.67% 35.55%Wildwood 29.22% 31.17% 42.20%

Hall Extremely satisfied Somewhat satisfied Somewhat dissatisfied Extremely dissatisfied Satisfaction %Azalea 37.10% 54.84% 6.45% 1.61% 91.94%Broward 31.58% 42.11% 15.79% 10.53% 73.69%Bryan 44.23% 38.46% 13.46% 3.85% 82.69%Cawthon 19.40% 40.30% 31.34% 8.96% 59.70%DeGraff 35.09% 47.37% 13.16% 4.39% 82.46%Deviney 42.11% 42.11% 10.53% 5.26% 84.22%Dorman 38.95% 46.32% 13.68% 1.05% 85.27%Gilchrist 28.57% 37.50% 14.29% 19.64% 66.07%Jennie Murprhree 19.81% 59.43% 14.15% 6.60% 79.24%Landis 10.16% 28.91% 33.59% 27.34% 39.07%Magnolia 40.18% 42.86% 12.50% 4.46% 83.04%McCollum 52.00% 40.00% 8.00% 0.00% 92.00%Ragans 46.81% 35.11% 15.96% 2.13% 81.92%Reynolds 49.28% 28.99% 18.84% 2.90% 78.27%Rogers 32.26% 35.48% 22.58% 9.68% 67.74%Salley 28.32% 45.13% 17.70% 8.85% 73.45%Traditions 35.56% 46.67% 8.89% 8.89% 82.23%Wildwood 29.22% 41.56% 21.43% 7.79% 70.78%

13

Fall 2018 Connectivity Satisfaction (Student Climate Survey)

Azalea 18.94% Landis -19.13%Broward -2.11% Magnolia 9.94%Bryan 10.09% McCollum 20.80%Cawthon 11.00% Ragans 27.02%DeGraff 19.86% Reynolds 3.77%Deviney 11.82% Rogers 7.74%Dorman 6.37% Salley 33.95%Gilchrist -5.73% Traditions 40.03%Jennie Murprhree 9.04% Wildwood 21.78%

Change Since Spring 2018

Hall Extremely satisfied Somewhat satisfied Somewhat dissatisfied Extremely dissatisfied Satisfaction %Azalea 35.48% 46.77% 16.13% 1.61% 82.25%Broward 31.58% 42.11% 15.79% 10.53% 73.69%Bryan 32.69% 36.54% 25.00% 5.77% 69.23%Cawthon 14.93% 37.31% 29.85% 17.91% 52.24%DeGraff 30.70% 47.37% 15.79% 6.14% 78.07%Deviney 31.58% 44.74% 13.16% 10.53% 76.32%Dorman 31.58% 47.37% 15.79% 5.26% 78.95%Gilchrist 21.43% 39.29% 16.07% 23.21% 60.72%Jennie Murprhree 20.75% 50.00% 17.92% 11.32% 70.75%Landis 8.59% 21.88% 39.06% 30.47% 30.47%Magnolia 35.71% 45.54% 12.50% 6.25% 81.25%McCollum 32.00% 44.00% 16.00% 8.00% 76.00%Ragans 37.23% 34.04% 24.47% 4.26% 71.27%Reynolds 36.23% 39.13% 20.29% 4.35% 75.36%Rogers 22.58% 32.26% 32.26% 12.90% 54.84%Salley 20.35% 37.17% 30.97% 11.50% 57.52%Traditions 33.33% 40.00% 15.56% 11.11% 73.33%Wildwood 24.03% 44.81% 22.73% 8.44% 68.84%

Azalea 10.15% Landis -20.73%Broward 13.09% Magnolia 6.25%Bryan 2.53% McCollum 18.40%Cawthon 4.74% Ragans 22.67%DeGraff 17.77% Reynolds 8.16%Deviney 4.62% Rogers 1.94%Dorman 5.75% Salley 22.22%Gilchrist -5.98% Traditions 40.93%Jennie Murprhree 2.45% Wildwood 23.04%

Change Since Spring 2018

14

Spring 2019 Dissatisfaction (Skyfactor)

Spring 2019 Speed Satisfaction (Skyfactor)

Hall Wireless Speed Dissatisfied Wireless Connectivity Dissatisfied Wireless Problems - 3-5 times or greaterAzalea 22.3% 23.4% 40.7%Broward 11.4% 11.2% 27.8%Bryan 10.8% 24.3% 49.9%Cawthon 29.9% 35.1% 59.9%DeGraff 13.4% 15.9% 32.3%Deviney 16.5% 17.3% 35.4%Dorman 17.7% 22.2% 41.8%Gilchrist 25.0% 21.3% 48.7%Jennie Murprhree 23.3% 29.7% 51.3%Landis 41.0% 45.7% 65.7%Magnolia 17.8% 19.9% 41.2%McCollum 15.1% 17.5% 28.8%Ragans 13.2% 19.2% 40.8%Reynolds 15.5% 20.0% 45.6%Rogers 23.7% 40.7% 59.4%Salley 25.0% 29.4% 45.9%Traditions 14.0% 17.0% 32.0%Wildwood 26.1% 28.0% 53.4%

Hall Extremely satisfied Somewhat satisfied Somewhat dissatisfied Extremely dissatisfied Satisfaction %Azalea 38.2% 39.6% 16.7% 5.6% 77.8%Broward 42.9% 45.7% 5.7% 5.7% 88.6%Bryan 32.4% 56.8% 5.4% 5.4% 89.2%Cawthon 28.2% 41.9% 24.8% 5.1% 70.1%DeGraff 43.5% 43.1% 9.1% 4.3% 86.6%Deviney 45.9% 37.6% 15.0% 1.5% 83.5%Dorman 46.2% 36.1% 15.8% 1.9% 82.3%Gilchrist 32.9% 42.1% 18.4% 6.6% 75.0%Jennie Murprhree 35.0% 41.7% 17.5% 5.8% 76.7%Landis 21.4% 37.6% 27.0% 14.0% 59.0%Magnolia 38.5% 43.7% 11.1% 6.7% 82.2%McCollum 51.3% 33.8% 11.3% 3.8% 85.1%Ragans 45.5% 41.3% 10.2% 3.0% 86.8%Reynolds 42.2% 42.2% 12.2% 3.3% 84.4%Rogers 32.2% 44.1% 22.0% 1.7% 76.3%Salley 35.6% 39.4% 17.2% 7.8% 75.0%Traditions 45.0% 41.0% 10.0% 4.0% 86.0%Wildwood 28.6% 45.3% 17.1% 9.0% 73.9%

15

Spring 2019 Connectivity Satisfaction (Skyfactor)

Azalea -14.1% Landis 19.9%Broward 12.8% Magnolia -0.8%Bryan 16.6% McCollum -6.9%Cawthon 21.4% Ragans 4.9%DeGraff 24.0% Reynolds 6.1%Deviney 11.1% Rogers 8.6%Dorman 3.4% Salley 1.6%Gilchrist 3.2% Traditions 3.8%Jennie Murprhree 6.5% Wildwood 3.1%

Change Since Fall 2018

Hall Extremely satisfied Somewhat satisfied Somewhat dissatisfied Extremely dissatisfied Satisfaction %Azalea 35.9% 40.7% 19.3% 4.1% 76.6%Broward 36.1% 52.8% 5.6% 5.6% 88.9%Bryan 32.4% 43.2% 16.2% 8.1% 75.6%Cawthon 24.8% 40.2% 30.8% 4.3% 65.0%DeGraff 42.5% 41.6% 11.2% 4.7% 84.1%Deviney 39.1% 43.6% 15.0% 2.3% 82.7%Dorman 38.0% 39.9% 20.3% 1.9% 77.9%Gilchrist 30.7% 48.0% 16.0% 5.3% 78.7%Jennie Murprhree 29.8% 40.5% 19.0% 10.7% 70.3%Landis 17.5% 36.7% 27.1% 18.6% 54.2%Magnolia 36.8% 43.4% 12.5% 7.4% 80.2%McCollum 46.3% 36.3% 12.5% 5.0% 82.6%Ragans 37.1% 43.7% 15.6% 3.6% 80.8%Reynolds 43.3% 36.7% 14.4% 5.6% 80.0%Rogers 20.3% 39.0% 39.0% 1.7% 59.3%Salley 28.3% 42.2% 23.3% 6.1% 70.5%Traditions 35.0% 48.0% 10.0% 7.0% 83.0%Wildwood 28.1% 43.9% 19.9% 8.1% 72.0%

Azalea -5.7% Landis 23.7%Broward 15.2% Magnolia -1.1%Bryan 6.4% McCollum 6.6%Cawthon 12.8% Ragans 9.5%DeGraff 6.0% Reynolds 4.6%Deviney 6.4% Rogers 4.5%Dorman -1.1% Salley 13.0%Gilchrist 18.0% Traditions 9.7%Jennie Murprhree -0.4% Wildwood 3.2%

Change Since Fall 2018