REQUEST FOR PROPOSALS # 18-00066-ARLW

FOR

THE OPERATION OF

ADA PARATRANSIT SERVICES

IN CHESTER COUNTY (PA)

TABLE OF CONTENTS

1 – INTRODUCTION .............................................................................................................................................. 1

2 - DEFINITIONS ...................................................................................................................................................1 -4

3 - PRIORITIES OF SERVICE ............................................................................................................................ 4 - 5

4 - SERVICE BACKGROUND ........................................................................................................................... 5 - 11

5 - SEPTA'S ORGANIZATIONAL STRUCTURE ......................................................................................... 11 - 12

6 - SCOPE OF SERVICES (SEE ATTACHMENT 2 - RFP COPY OF THE PROPOSED AGREEMENT) .. 12

7 - CONTRACTOR PAYMENT ....................................................................................................................... 13 - 14

8 - PERFORMANCE ......................................................................................................................................... 14 - 19

9 - PROCUREMENT GUIDANCE................................................................................................................... 19 - 24

10 - EVALUATION & IMPLEMENTATION CRITERIA ............................................................................ 25 - 29

11 - ANTI-DRUG & ALCOHOL PROGRAM ................................................................................................ 29 - 31

12 - HEALTH INSURANCE PORTABILITY & ACCOUNTABILITY ACT (HIPAA) ................................... 31

13 - FUEL ........................................................................................................................................................... 31 - 33

14 - DRUG AND ALCOHOL PRICING ................................................................................................................. 34

15 - PARATRANSIT DRIVER CRIMES MATRIX - A1 ..................................................................................... 35

16 - PARATRANSIT DRIVER CRIMES MATRIX - B2 ............................................................................... 36 - 37

17 - DOCUMENTS SPECIFIC TO PARATRANSIT SERVICE IN CHESTER COUNTY .............................. 38

A. Tariff No. 146 and No. 229 ................................................................................................................ 39 - 52 B. Service Run Breakdown .................................................................................................................... 53 - 55 C. Procedures for Customer Inquiries .................................................................................................. 56 - 57 D. Vehicle Condition Report .................................................................................................................. 58 - 60 E. Maintenance Requirements ............................................................................................................... 61 - 73 F. Driver Release Information ............................................................................................................... 74 - 75 G. Emergency Weather Plan.................................................................................................................. 76 - 99 H. SEPTA CCT Billing Policy Manual ............................................................................................. 100 - 115 I. Release of Information Concerning Insurance ........................................................................... 116 - 117 J. Fleet Roster ..................................................................................................................................... 118 - 124

18 - SAMPLE PERFORMANCE BOND .................................................................................................... 125 - 126

19 - PRICE PROPOSAL FORMS ................................................................................................................ 127 - 141

20 - PERFORMANCE EVALUATION ....................................................................................................... 142 - 144

21 - CERTIFICATION REGARDING LOBBYING .................................................................................. 145 - 146

22 - CERTIFICATION REGARDING COMPLIANCE WITH IMMIGRATION REFORM AND

CONTROL ACT OF 1986 .................................................................................................................... 147 - 148

23 - DRUG FREE WORK PLACE CERTIFICATE .................................................................................. 149 - 151

24 - QUARTERLY FUEL SUMMARY REPORT ...................................................................................... 152 - 154

25 - BID / PROPOSAL PROTEST PROCEDURES ................................................................................... 155 - 159

26 - DBE RESOURCE LIST ......................................................................................................................... 160 - 176

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REQUEST FOR PROPOSALS # 18-00066-ARLW

FOR THE OPERATION OF ADA PARATRANSIT SERVICES IN CHESTER COUNTY (PA)

1 Introduction

The Southeastern Pennsylvania Transportation Authority (SEPTA) is issuing this Request for Proposals (RFP) to enter into a five (5) year Contract with a qualified transit operation Contractor to operate Americans with Disabilities Act (ADA) Paratransit and Shared Ride Program (SRP) services in Chester County, PA and maintain the vehicles assigned to this project. This RFP consists of services areas within Chester County. Created by the state legislature, the Authority is a body corporate and politic, and acts as an agency and an instrumentality of the Commonwealth of Pennsylvania. SEPTA serves the heavily populated southeastern Pennsylvania counties of Bucks, Chester, Delaware, Montgomery, and Philadelphia.

2 Definitions: frequently used terms and SEPTA’s definitions

2.1 Accident - as defined by FTA in 49 CFR Parts 653-654.

2.2 ADA - Americans with Disabilities Act; and all federal regulations pursuant to ADA.

2.3 Add-On Trip - Any trip that was not part of a driver's original manifest display, and was dispatched to a driver in real time.

2.4 Cancellation - Any trip in which a customer decides to cancel two (2) hours or more prior to

the confirmed/negotiated pick up time.

2.5 Companion - A person accompanying the SEPTA ADA- eligible customer and whose pickup and drop-off are at the same location. Companion will pay the same fare as the SEPTA ADA customer.

2.6 Cushion ride - Any time the trainer rides in the vehicle with the driver or trainee.

2.7 ETA - Vehicle’s estimated time of arrival.

2.8 ETA Calculation - Vehicle’s estimated time of arrival based upon the last performance of

activity on tour.

2.9 FTA - Federal Transit Administration.

2.10 Group - Three (3) or more persons riding with a common pickup and drop-off point.

2.11 Holidays - New Year’s Day, Martin L. King Day, Presidents’ Day, Good Friday, Memorial Day, Independence Day, Labor Day, Thanksgiving and Christmas.

2.12 Incident - Any non-vehicular occurrence outside the normal (i.e., wheel comes off the

wheelchair); any vehicular damage not defined above as "accident"; any bodily injury that is not received during an accident as defined in #1 & 2 (i.e., customer falls).

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2.13 Key Personnel - Officers, Designated Project Manager, Personnel Manager, Operations

Manager, Administration, Driver Trainer, Safety/Risk Manager and Systems Manager. 2.14 Late Cancellation - Any cancellation made less than two hours before the confirmed pick up

time. This occurrence is treated the same as a No-Show. 2.15 Mean Distance Between Failures - A measurement of efficiency determined by dividing the

Contractor’s total odometer miles in a SEPTA fiscal period by the total number of vehicle mechanical breakdowns in the Contractor’s fleet for the same period. Commonly referred to as MDBF.

2.16 Mobile Android Tablet (MAT) – A wireless interactive, real-time data device that transmits an

electronic manifest display to the driver in each vehicle. The MAT has an integrated data radio with GPS/AVL capability.

2.17 Negotiated - Time customer accepts (and confirms) when requested time is not available at

the time reservation is made. 2.18 Non-Ambulatory - Any person who uses a scooter or wheelchair for mobility. 2.19 No-Show - Customer is not available for confirmed ride five minutes after the end of the on

time window on drivers manifest display, cancels ride less than two hours before the schedul0ed time, or declines trip when the driver arrives at the door. SEPTA monitor must authorize all no-shows.

2.20 Out of Service Record - A trip scheduling software category used to indicate that the driver of

a tour has gone out of revenue service for a temporary period of time. This designation may be required for, but not limited to; lunch breaks, scheduled breaks, fixed stops or refueling.

2.21 On-Time Performance – The thirty (30) minute window buffering scheduled time used to

assess timeliness of each pick up. 2.22 PAT - Passenger Assistance Techniques. 2.23 Peak Hours - 7:00 a.m. - 9:00 a.m.; 2:00 p.m. - 4:00 p.m. - Monday through Friday 2.24 Personal Care Attendant (PCA) - A person traveling as an aide who is designated or

employed by a registered ADA Paratransit rider to help that person meet his or her personal needs and/or facilitate travel, is traveling with the rider (same pickup and drop-off points), and is pre-registered with SEPTA. The PCA will not pay a fare.

2.25 Productivity – The number of trips delivered per revenue hour.

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2.26 Related Parties - Affiliates of the Contractor; entities for which investments are accounted

for by the equity method by the enterprise; trusts for the benefit of employees, such as pension and profit sharing trusts that are managed by or under the trusteeship of management; principal owners of the Contractor; its management; members of the immediate families of principal owners of the Contractor and its management; and other parties with which the Contractor may deal if one party controls or can significantly influence the management or operating policies of the other to an extent that one of the transacting parties might be prevented from fully pursuing its own separate interests. Another party also is a related party if it can significantly influence the management or operating policies of the transacting parties or if it has an ownership interest in one of the transacting parties and can significantly influence the other to an extent that one or more of the transacting parties might be prevented from fully pursuing its own separate interests.

2.27 Requested Time - The pickup time customer requests when a reservation is made. 2.28 Rescheduled Trip - Any trip scheduled again, such as a return trip from a delayed

medical appointment, or when a customer requests a return trip after a No-Show. Once a rescheduled trip time is agreed upon, the rescheduled trip is subject to the same on-time performance requirements as any other trip.

2.29 Revenue Hour - Hours calculated in the trip scheduling software system and reflected in

the vehicle manifest display, from the beginning of the first scheduled pick up (excluding early cancellations) to the last scheduled drop-off (also excluding early cancellations), including refueling time and breaks (lunch, etc.) of less than two hours. Revenue hours will exclude breaks or out of service records in excess of two hours. In agreement with the Contract, revenue hours will not include deadhead vehicle hours (i.e., non-passenger hours to and from the operating base or garage).

2.30 Revenue Service - Any vehicle, driver or tour receiving payment for providing

transportation. 2.31 SEPTA Service Area - That geographic area in which the Contractor will provide

transportation. Whenever any street forms a boundary of the service area, both sides of the street, and the facilities that open directly onto said street, shall be considered to be within the service area. Any ride beginning or ending on a street forming the border shall be considered to be in the service area, regardless of the side of the street on which the ride begins or ends.

2.32 Serial Trip - Any trip where the same driver provides stopover trips for a customer with

less than 30 minutes between the drop-off and subsequent pick up. Serial trips are strictly prohibited and SEPTA will not remit revenue hourly payments for such trips.

2.33 Tour - The scheduled trips to be performed by one driver during his/her work shift. 2.34 Trip - The act of transporting one person from one predetermined location to another.

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2.35 Trip Rejection, Trip Turn-Down or Trip Denial - Any time SEPTA does not accommodate

the customer's requested time and/or another time within one (1) hour before or one (1) hour after the requested time and, therefore, SEPTA does not provide the reservation. All trip rejections are reported.

2.36 Trip Variance - Any time SEPTA successfully negotiates a trip reservation with a

customer that is more than 60 minutes different from the originally requested time.

3 Priorities of Service

3.1 The SEPTA Customized Community Transportation Department (CCT) is responsible for providing all Paratransit service for the Authority. Our agency is committed to providing high-quality Paratransit service to our passengers.

3.2 Paratransit service is a very complicated mode of public transportation. These priorities

should be considered our guiding principles in our management of the system.

3.2.1 Safety: The most important aspect of our Paratransit service is safety. To achieve this, we place a high emphasis on every aspect of the service that will ensure the safety of all involved. Some examples of the kinds of things that are important to the safety of the service include: Safe driving Well-trained employees Properly maintained vehicles Efficient but responsible vehicle schedules Effective and appropriate customer assistance

3.2.2 ADA Compliance: In addition to safety, SEPTA strives to provide ADA Paratransit

service and Shared Ride Program service that is in full compliance with the federal ADA and PADOT regulations. We place importance on: Providing adequate capacity Providing on-time service Ensuring the full accessibility of our equipment and facilities Providing appropriate and proper passenger assistance Enabling and assisting passengers who use other modes of accessible

SEPTA transit in addition to Paratransit service

3.2.3 Quality service: Passengers aboard SEPTA’s Paratransit service should have a quality riding experience. By this we mean: Vehicles are clean and in sound operating condition Drivers and other staff are professional, well-groomed, polite and courteous The ride is comfortable, climate controlled, and free of excessive noise All rides will be performed on-time at all times

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3.2.4 Economy: SEPTA is concerned about maintaining an economically efficient

service. This is important not only because of our responsibility to efficiently manage public funds, but also because of the demand for Paratransit service. To achieve this, we will: Ensure vehicle schedules maintain high productivity Manage our fleet and other physical assets efficiently to maximize our use of

all equipment Employ the right people with the right skills to get the job done Manage service delivery proactively throughout the day to maximize the use

of our fleet Ensure that service standards and rules that apply to SEPTA, our Contractors

and our passengers are followed and that everyone is working together to help us to remain efficient

Ensure full fleet availability 3.2.5 Cooperation: We seek a full partnership and a cooperative relationship with all of

our Contractors. To achieve this we are constantly striving for: Regular and open communication Discussion of problems during the early stages, with a focus on solutions

rather than blame Sharing of responsibilities to constantly improve the service

4 Service Background

4.1 Introduction

4.1.1 CCT is responsible for providing Paratransit service transportation to eligible members of the public under two (2) programs--the federally mandated ADA Paratransit service program, for persons with disabilities, and the Pennsylvania Lottery Fund’s Shared-Ride Program, for Philadelphia residents age 65 and older. The Division operates Shared-Ride Program service in Philadelphia County only, but ADA Paratransit service operates within the five (5) county SEPTA service area.

4.2 ADA Paratransit service for persons with disabilities

4.2.1 Guided by the US Dept. of Transportation and US Dept. of Justice regulations 49

CFR Parts 27, 37 and 38 available at http://www.fta.dot.gov/documents/2011-23576.pdf implementing the complementary Paratransit service requirements of the Americans with Disabilities Act, the Division provides door-to-door, driver assisted ADA Paratransit service by advance reservation, using ride sharing, to eligible persons with disabilities throughout SEPTA’s five (5) county service area of about 2,200 sq. mi. using passenger vans, sedans, and lift-equipped vans operated by Contract carriers. ADA service whenever possible mirrors fixed route days and hours of operation with six and seven day schedules. SEPTA Tariff 229 governs the provision of ADA Paratransit. A flat fare covers Philadelphia ADA; distance-based fares are used for suburban ADA travel. The ADA is considered civil rights legislation and regulated by the federal government. Familiarity with the federal regulations governing ADA service, strict observation of their provisions, and documentation of all processes and actions taken are therefore required.

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4.3 Shared-Ride Program (SRP) Paratransit service for seniors (PHILADELPHIA COUNTY

ONLY. Does not apply to Bucks, Chester, Delaware, & Montgomery Counties).

4.3.1 The Pennsylvania Lottery subsidizes ride-shared Paratransit service transportation to registered riders age 65 and older, under Pennsylvania Act 36 of 1991 www.pacode.com/secure/data/067/chapter425/chap425toc.html, regardless of income or health. As the Philadelphia County Coordinator, SEPTA provides Shared-Ride Program Paratransit service within Philadelphia County only. SRP service operates within the same days and hours as ADA Paratransit service. SEPTA Tariff 146 governs Shared-Ride Program Paratransit service.

4.4 Service areas

4.4.1 SEPTA CCT’s ADA Complementary Paratransit service area encompasses all of Philadelphia County and specified portions of Bucks, Chester, Delaware and Montgomery Counties, some areas of which receive 6-day and other areas, 7-day service. CCT is not empowered to provide service to/from nor collect fares for trips outside service area boundaries. Such trips are ineligible, and Contractors will not be reimbursed for them.

4.4.2 For SEPTA’s registered SRP customers, SEPTA Paratransit service shall be

provided on a ride-shared, advance-reservation basis anywhere within Philadelphia County (including the prescribed three (3) mile buffer area).

4.5 Description of SEPTA’s CCT Paratransit services

4.5.1 Contract carriers within the City of Philadelphia and each suburban county provide SEPTA’s Paratransit service - CCT Connect. Each Contractor is responsible for providing rides to customers, training drivers (other than SEPTA-provided training) and maintaining vehicles.

4.5.2 SEPTA’s CCT Department functions as the administrator of CCT Connect

service, overseeing the suburban and city Contracts. In addition, SEPTA provides centralized passenger certification, driver training, drug and alcohol testing, and directly manages the reservation, scheduling and service monitoring functions of rides. SEPTA also provides vehicles to Contractors for use in the service.

4.5.3 SEPTA’s suburban county Contractors provide ADA service only.

4.5.4 CCT ridership demand in Chester County has been flat; however demand is

projected to grow uniformly at a rate of 1.5% per year for the five (5) years of the contract. SEPTA’s current assigned fleet for Chester County is 9 vehicles.

Additional information on Chester County service indicators and characteristics is provided in Scope of Services (see Attachment 2 of the RFP Copy of the Proposed Agreement).

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4.6 Service to be Contracted from this RFP

4.6.1 The purpose and intent of this RFP is to hire a Contractor that will be responsible for the provision of ADA Paratransit services in SEPTA’s service area of Chester County. As part of its Contract, the Contractor will be responsible for training, management, and driver staff, providing on-time, quality service, maintaining vehicles, and providing sufficient support to other functions necessary for this project.

4.6.2 Using a centralized service configuration, SEPTA will provide the reservations, scheduling and control center functions for this service.

4.6.3 SEPTA has made every effort to accurately identify the level of service our Contractors can expect to operate under these Contracts. Proposers are cautioned, however, that these service estimates can be impacted by variables outside of SEPTA’s control and/or knowledge.

4.7 Proposal Instructions

4.7.1 Any firm (hereinafter referred to as "Proposer") interested in submitting a Proposal is requested to submit a formal Proposal (hereinafter referred to as "Proposal") for the required service detailed in this RFP (hereinafter referred to as "Project"). Any information in addition to that required by this RFP, which the Proposer feels will help in the evaluation of its Proposal, is to be submitted with its Proposal. Any Proposal submitted must comply with the requirements of this RFP as herein stated including all applicable federal, state and local laws, and is to be signed by an officer legally authorized to bind Proposer to an agreement (hereinafter referred to as "Agreement") and shall be submitted to SEPTA in writing, in the time and in the manner described herein.

4.7.2 Proposer should note that SEPTA will award one Contract for ADA Paratransit and Shared Ride Program service operations within Chester County for the service area defined in the Scope of Services (Attachment #2 of the RFP Copy of the Proposed Agreement). The basic Service Area covered under this Contract will be provided to origins and destinations within ¾ mi. corridors on both sides of regular SEPTA’s fixed route bus and light rail route.

4.7.3 The term of this Contract shall be for five years’ duration beginning on or about September 1, 2018.

4.7.4 This Contract may be cancelled by SEPTA for cause or convenience, in accordance with the specific terms of the attached Contract.

4.8 Basic Contractor Qualification Requirements

4.8.1 SEPTA can award up to three Contracts to firms, which SEPTA has determined to be responsive and responsible. Proposer shall furnish adequate documentation, as determined by SEPTA, with its Technical Proposal. A responsible Proposer is one that, in SEPTA’s sole discretion, meets the following standards:

Integrity and Ethics - Has a satisfactory record of integrity and businessethics, in compliance with 49 U.S.C. Section 5325(j) (2) (A);

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Debarment and Suspension – Is neither debarred nor suspended from Federal programs under DOT regulations, “Non-procurement Suspension and Debarment,” 2CFR Parts 180 and 1200, or under FAR at 48CFR, Chapter 1 Part 9.4 or any Commonwealth of Pennsylvania funded programs. This contract will also be governed by the Contractor’s responsibilities under 49 CFR, Part 29, regarding debarment, suspension, and other responsibility matters of any lower tier covered transactions, as applicable.

Affirmative Action and DBE – Is in compliance with the Common Grant Rules’

affirmative action and DOT’s Disadvantaged Business Enterprise requirements, 49 CFR, Part 26;

Public Policy – Is in compliance with the public policies of the Federal

Government, as required by 49 U.S.C. Section 5325 (j) (2) (B) and Commonwealth of Pennsylvania public policies;

Administrative and Technical Capacity – has the necessary organization,

experience, accounting, and operational controls and technical skills, or the ability to obtain them in compliance with 79 U.S.C Section 5325 (j) (2) (D);

Licensing and Taxes – Is in compliance with applicable licensing and tax laws

and regulations;

Financial Resources – has, or can obtain, sufficient financial resources to perform the contract, as required by 49 U.S.C. Section 5325 (j) (2) (D);

Production Capability – Has, or can obtain, the necessary production, and

technical equipment and facilities;

Timeliness – Is able to comply with the required delivery or performance schedule, taking into consideration all existing commercial and governmental business commitments;

Performance Record – Is able to provide a satisfactory current and past

performance record.

4.8.2 Qualified firms must have an operating record free of any terminations of Contracts or operating agreements due to poor performance or other reasons of cause.

4.8.3 The service described by Proposer must be fully responsive to this RFP. If the

Proposer does not fully address the requirements of this RFP or eliminates or qualifies their response to the requirements of this RFP, the firm’s Proposal may be judged non-responsive.

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4.8.4 The RFP fully describes the Proposal requirements for this work. This RFP

requires the following aspects of service be addressed:

Implementation Plan Start-up/Transition Plan System Management Operational Plan Experience of Firm Other Matters of Responsiveness

4.9 Basic Concept of Operations

4.9.1 Call intake, trip scheduling, and dispatching of ADA Paratransit and SRP service are responsibilities of SEPTA, not the Contractor. For the service to be delivered in Chester County, the Contractor is responsible for driver check-in, daily assignment of operators to runs and vehicles, “end-of-shift” check-in, distribution of passenger and SEPTA’s information, collection of paperwork, and reporting. SEPTA dispatchers will take over from the time the vehicles are pulled out of the yard until they are pulled back into the yard. Contract supervisory personnel must be on site to ensure operators check in, know their assignments, and are assigned vehicles. All communications to and from in-service operators will be channeled via the dispatcher unless specifically authorized by SEPTA. SEPTA may require the Contractor to provide appropriate personnel for special service events and other occasional SEPTA service needs. The Contractor is required to maintain an adequate labor force to perform all work assigned. The Contractor is also responsible for the provision of street supervision, driver performance oversight, vehicle maintenance, and accident response/investigation.

4.9.2 Contractor shall assign specific vehicles to blocks of work in accordance with

SEPTA’s instructions for size and type of vehicle each individual piece of work requires. SEPTA will use software to generate schedules that will be finalized and optimized by SEPTA. The Contractor is encouraged to provide ongoing feedback on the optimization process of schedules so that the service provided by the Contractor is productive and effective.

4.10 Scope of Services Offered to Passengers

4.10.1 SEPTA provides door-to-door service for all registered riders. Our service also includes assistance to passenger boarding and disembarking the vehicles, carrying bags or parcels, securing wheelchairs and scooters and assisting riders with fastening seat belts. SEPTA also transports registered service animals free of charge. The details of these requirements are defined in the Scope of Services (Attachment #2 of the RFP Copy of the Proposed Agreement).

4.11 Computerized Reservations & Scheduling

4.11.1 SEPTA’s CCT at its central operations center will take trip reservations for this service. At a minimum, reservations are accepted weekdays from 7:00 a.m. to 4:00 p.m. and from 7:30 a.m. on weekends and holidays.

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4.11.2 SEPTA compiles the customer trip requests into vehicle schedules each day.

The schedules are transmitted to the Contractor vehicles wirelessly via the Mobile Android Tablets (MATs) over a cellular data network. The Contractor must perform all work assigned.

4.12 Growth History and Trends

4.12.1 The Scope of Services (Attachment #2 of the RFP Copy of the Proposed Agreement) contains a breakdown of the current service levels and projected growth in the system. Some of the current service characteristics of the work being contracted with this RFP are detailed in the following tables:

Current Average of one-way weekday trips 59

Current Rides/Revenue Hour 1.13

Total Weekday Tours (am/pm)

8 (6 full day, 1 AM

and 1 PM)

Fleet Assignment

Current No Show rate 2.9%

Current late cancellation rate 5.9%

For this contract, SEPTA is projecting the following initial service delivery requirements (see table below):

Day of the week Full Day

04:00-19:00 AM Peak

06:00-10:00 PM Peak

14:00-18:00 Evening

18:00-End M-F 6 1 1 Saturday 2 Sunday 1

4.12.2 The above information is an average and has been provided based on the operations of the current Contractor. SEPTA has made every effort to validate this information but note that the performance indicators may vary depending on external and internal factors.

5 SEPTA’s Organizational Structure

5.1 This RFP is being issued to hire a Contractor to perform a portion of the work required to provide CCT ADA Complementary Paratransit service. In addition to the Contractor’s responsibilities in this program, SEPTA maintains a significant organization to manage our aspects of the service and to manage the Contractors directly providing service delivery.

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5.2 SEPTA’s CCT department manages a variety of services. These include park and ride

shuttles, community transit service, contracted fixed route services, and Paratransit services. Within Paratransit service, SEPTA is responsible for program management functions such as reservations, scheduling and dispatching, contractor management, assistance with driver training, radio dispatching, fleet management oversight, financial management, and quality of service functions. As a general rule, all functions that are not specifically assigned to the Contractor will remain the full responsibility of SEPTA. Some of the specific positions involved in the CCT Paratransit service covered by this RFP are further identified below:

5.2.1 Project Manager: SEPTA’s CCT Paratransit program is managed by our Project

Manager (hereinafter referred to as "SEPTA's Project Manager"). SEPTA’s Project Manager is assisted by a management team, which provides the technical direction of the various aspects of the Project. These additional management areas include, but are not limited to: Operations: Contractor performance and SEPTA’s reservations, scheduling

and dispatch functions Finance, billing and reporting Fleet oversight Customer service Safety and training

5.2.2 Contract Administrator: SEPTA’s direct liaison between our organization and our

Contractor is our Contract Administrator (hereinafter referred to as SEPTA's “Contract Administrator”). SEPTA's Contract Administrator will be the single point of contact on all Agreement and management matters and must approve all changes in the service, in writing, before they may be acted upon.

5.2.3 SEPTA’s Management Activities: From time to time, other SEPTA staff may be

assigned to work on particular aspects of this project to perform certain tasks. As necessary, the Contractor will be advised of such assignments and will be required to work with staff as necessary.

5.3 SEPTA’s Procurement, Supply Chain & DBE Division

5.3.1 From the initial advertising of this RFP through the selection of the firm to be awarded this project, the PSC&DBE Division contract administrator will be the sole authorized point of contact for all issues relating to this project. Following the award of the Agreement, the Contractor will be required to work with the PSC&DBE Division’s contract administrator on all matters relating to the finalization of the formal Scope of Service, provision of required certificates of insurance, performance bonds, Agreements, leases and any other matters related with the formal execution of the Agreement. After the Agreement has been fully executed, the Project Manager from CCT will maintain the day-to-day contact between SEPTA and the Contractor.

6. Scope of Services (See Attachment 2 of the RFP Copy of the Proposed Agreement).

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7 Contractor Payment

7.1 The Project Manager shall submit monthly invoices to SEPTA within five business days of the following month for service rendered during the previous month’s reporting period. A "month" shall be a period defined by SEPTA. A copy of SEPTA’s Financial/Budget Calendar, which specifies the span of each month, shall define as a "week", a period commencing on Sunday and closing on Saturday (included in Item 17 H – SEPTA’s CCT Billing Policy Manual). SEPTA shall endeavor to promptly process the Contractor’s invoices and will pay all invoices within 30 days of receipt of invoice.

7.2 Supporting back up must be mailed to and received by SEPTA prior to SEPTA

conducting a review of the invoice. Contractor’s reimbursement will be based on SEPTA-approved revenue hours in accordance with the price proposal, which have been documented and verified.

7.3 Discrepancies and Problems

7.3.1 In the event of a dispute between SEPTA and the Contractor over charges, SEPTA shall be empowered to withhold compensation for the sum equal to the full value of the disputed charges. Undisputed balances of such invoices (less liquidated damages) shall not be withheld. SEPTA shall make a determination and offer a resolution within 30 business days after documentation has been provided.

7.3.2 Any incomplete or unsubstantiated billings from Contractor for the work

completed will not be reimbursed to the Contractor. Any pattern or practice of such billings may result in termination of Contractor’s Contract and possible legal action.

7.4 Fares

7.4.1 General Information

7.4.1.1 The Contractor’s operators are responsible for collecting and recording fares from all passengers on each bus (including collection of, and/or notation of use, of any Trailpasses, tokens, cash, and transfers) determined in accordance with SEPTA service tariffs and schedules specified by SEPTA. Cash fares shall be kept by the Contractor as a progress payment. If the Contractor fails to collect any or all fares, the loss shall be the Contractor's and not SEPTA's. SEPTA shall deduct the sum of all the fares the Contractor should have collected from the Contractor's monthly payment/invoice.

7.4.1.2 SEPTA Tariffs establishes rates of fare for various classifications of passengers

using SEPTA’s ADA Complementary Paratransit and SRP service (see “Documents Specific to Paratransit Service in Chester County Item 17 A). The trip scheduling software will transmit the expected passenger fares to the MAT’s manifest display screen.

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7.4.2 Payment of Fare

7.4.2.1 Except as provided above, each fare-paying passenger shall pay the exact fare due. The amount of the fare due shall be listed on the vehicle manifest display screen.

7.4.2.2 Customers will pay fares in accordance with prevailing tariff. Drivers will not be

required to make change. Contractor shall be notified of changes in fare rates and/or methods of payment.

7.4.3 Fare Collection

7.4.3.1 The Contractor shall be responsible for the collection from passengers of all cash fares or other SEPTA Key fare instruments, except as identified above.

7.4.3.2 SEPTA shall distribute to the Contractor bulletins and instructions concerning

acceptable cash and prepaid fare instruments. The Contractor shall insure they are followed explicitly.

7.4.3.3 No Contractor shall, in its own name or under its own authority, impose or

collect any fare or charge of any kind on any SEPTA’s CCT passenger or any agency or third party. Only those fares listed on the manifest display screen may be collected. Any driver who requests or collects an unauthorized fare shall be permanently barred from operating SEPTA’s CCT service.

7.4.4 Tokens Collected in Payment of Fare

7.4.4.1 If tokens are collected in payment of fare, they shall be packaged by the Contractor in SEPTA-provided coin bags. On the outside of each bag Contractor shall attach a completed “SEPTA’s Paratransit (Fare Instruments) Collected In Payment of Fare” form (see Item 17 H – SEPTA’s CCT Billing Policy Manual). The bags must be delivered personally (not mailed) to SEPTA's cashier window located at 200 W. Wyoming Avenue, Philadelphia, PA 19140.

7.5 Submissions Required

7.5.1 The Contractor is responsible for supplying information to SEPTA. A description of the standard reports and forms to be used for submission of reports is included in Item 17 H – SEPTA’s CCT Billing Policy Manual).

8 Performance

8.1 Introduction

8.1.1 One of the most important goals of this Contract is to foster a partnered relationship with the Contract operator in an effort to provide safe, reliable, and efficient service. Because of this, it is vital that SEPTA’s Contractors perform at the required levels identified in this Contract. In this Section, SEPTA presents requirements related to performance and identifies remedies designed to compensate SEPTA if the Contractor fails to perform as required.

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8.2 Monitoring

8.2.1 SEPTA will monitor the service delivered by the Contractor and related activities in order to assess Contractor performance. This monitoring will include direct observation, on-site visits, administrative audits and reviews, and other efforts that will enable SEPTA to review and evaluate present and past performance. The items SEPTA will monitor will include all aspects of the service required by this RFP.

8.3 Performance Monitoring

8.3.1 As part of the monitoring procedure, SEPTA will conduct random/periodic inspections and field audits of all service and vehicles as part of the overall quality assurance and control program.

8.3.2 SEPTA employs monitors, supervisors, and management personnel to oversee

the operation of transportation service and vehicle conditions and to provide assistance to drivers and passengers. These supervisors shall oversee operations provided under this Contract for compliance with the terms of the Contract. Contractors shall be required to provide SEPTA full access to observe service and equipment.

8.3.3 SEPTA will maintain service monitoring staff and a Control Center where riders

can contact SEPTA for same-day trip information. The Contractor shall maintain a dedicated direct telephone line for SEPTA’s staff to communicate to/from operations management staff on matters relating to immediate service issues. The Contractor’s management staff will provide SEPTA with timely responsiveness.

8.4 Performance Standards

8.4.1 To ensure provision of high-quality service, Contractors will be expected to satisfy high standards of performance. These standards are described below. If a Contractor fails to maintain these standards, SEPTA may impose liquidated damages to rectify the problem.

8.4.2 On-time Performance

The Contractor shall maintain an on-time performance level of 90%, (except during weather emergencies). In doing so it is imperative that drivers initiate their tours as per the time indicated on their manifest display. Any ride, which has been delayed for any reason (except during weather emergencies) beyond the on-time window shall be considered outside of the acceptable range and shall be considered late.

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8.4.3 Notification

8.4.3.1 Because SEPTA and our Contractors are a team, it is imperative to keep

good lines of communication open. Essential in this effort is prompt notification of SEPTA by the Contractor for certain major events. The Contractor must notify SEPTA immediately if any of the following occur:

8.4.3.1.1 No driver prior to start of tour 8.4.3.1.2 Delays in service outside the on time window as set forth in definitions 8.4.3.1.3 Breakdowns 8.4.3.1.4 Accident/incidents 8.4.3.1.5 Driver removal from service 8.4.3.1.6 Random drug test

8.4.3.2 SEPTA will work with the Contractor to remedy any service problems but,

because quality service is paramount, SEPTA reserves the right to transfer a ride(s) to another Contractor(s), if a tour(s) is in excess of 20 minutes late including delay in departing garage. If this occurs, rides will be appropriately identified and liquidated damages may be assessed to pay for the additional service required to deliver the late trips.

8.4.4 Early Arrival

8.4.4.1 Drivers shall not arrive at a pickup point more than fifteen (15) minutes prior

to the confirmed time identified on driver’s manifest display.

8.4.5 Safety

8.4.5.1 Contractor must maintain a safety record of less than 4 chargeable/preventable accidents and incidents per 100,000 miles.

8.4.6 Adherence to Performance Standards

8.4.6.1 If the Contractor fails to perform as required by this RFP, SEPTA will notify the

Contractor in writing. This notification will contain the details of the performance failure. If, after thirty (30) days, the Contractor does not fully remedy the problems, SEPTA reserves the right to remove some or all of the Contractor’s assigned work without offering the Contractor any financial compensation for this loss. SEPTA may also take other corrective measures, or order the Contractor to take corrective measures, necessary to remedy the problems. These corrective remedies may include SEPTA hiring another firm to perform the service components that the Contractor has failed to perform. If other remedies are employed, the Contractor will be held financially responsible for all costs related to these remedies.

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8.5 Liquidated Damages Procedures

8.5.1 There may be occasions where the Contractor does not perform as required in this RFP. If performance failures occur, the service is harmed in the eyes of the passengers. Also, performance failures often cost SEPTA additional monies, as SEPTA must take extra effort or employ other measures to fix these deficiencies. For these reasons, SEPTA has included a schedule of liquidated damages that may be applied. Liquidated damages are employed to compensate SEPTA for the real and/or potential costs of various service failures. These are employed to compensate SEPTA for the value of inadequately performed service and/or to recoup wasted financial resources so they can be used to take corrective actions.

8.5.2 If a Contractor violates one of the requirements below, a liquidated damage may be

assessed. If so, the Contractor will receive written notification of the liquidated damage within thirty (30) days of assessment. The Contractor then has ten (10) days to provide written justification for the removal of a liquidated damage assessment. As determined at SEPTA’s sole discretion, if no acceptable removal justification, is received within ten (10) days, the liquidated damage assessment will automatically be applied to the Contractor’s billing invoice.

8.5.3 SEPTA’s management staff, service supervisory staff, and other staff stationed in the SEPTA’s Control Center shall be authorized to identify rides, which may result in liquidated damages being assessed to the Contractor.

8.5.4 Should liquidated damages be assessed, they will be deducted from the

Contractor's invoice thirty days after they occurred. Safety-related infractions will be deducted from the invoice for the month in which they occur.

8.5.5 Assessment of Liquidated Damages for any of the following conditions will not

cause subsequent Liquidated Damages to be assessed:

8.5.5.1 Liquidated damages shall be assessed at the rate of Fifty Dollars ($50.00) per incident as follows:

Vehicle body damage in excess of $250 not repaired within 60 days of the

incident; Vehicle heating or air conditioning failure while in service (in season); Failure by driver to wear a presentable, approved uniform or a SEPTA

approved equivalent; For each vehicle operating in SEPTA service without proper

signage/decals; For each vehicle operating in SEPTA service displaying unauthorized

signage, postings or graphics of any kind not expressly approved by SEPTA;

Broken interior or exterior lights or signals when vehicle is in service (any time of day);

For each vehicle running out of fuel while in SEPTA service; For each wheelchair lift failure while in SEPTA service; Failure to properly store wheelchair securement belts/straps when vehicle

is in service and belt/straps are not required; Failure of driver to display his/her ID badge or possess a valid driver’s

license on their person while in SEPTA service;

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8.5.5.2 Liquidated damages shall be assessed only once at the rate of Seventy Five Dollars ($75.00) per instance of lateness in excess of 20 minutes at any point in the schedule.

8.5.5.3 Liquidated damages shall be assessed at the rate of One Hundred Dollars

($100.00) per occurrence for: Insufficient personnel on duty to perform required service; Insufficient number of operating securement belts/straps on any vehicle

while in SEPTA’s service; Failure to notify SEPTA of any passenger accident or passenger injury

within fifteen (15) minutes of occurrence; Failure to return a vehicle to service within 48 hours (major accidents

excluded). Per occurrence for incomplete, late submission of any required

administrative report.

8.5.5.4 Liquidated damages shall be assessed at the rate of One Hundred Fifty Dollars ($150.00) per occurrence for failure to provide a service recovery vehicle within 60 minutes in the event of an incident, accident or breakdown.

8.5.5.5 Liquidated damages shall be assessed at the rate of Two Hundred Fifty Dollars

($250.00) per occurrence for:

Insufficient personnel on duty to perform required service including but not limited to uncovered tours;

Each vehicle not being properly maintained as defined by manufacturers' recommended standards and/or minimal Pennsylvania Inspection standards;

Failure to maintain an up-to-date vehicle maintenance history and mileage record;

Failure to perform preventive maintenance within 500 miles of the scheduled interval;

Use of an unauthorized vehicle to transport any SEPTA patrons; Any driver or vehicle record which is not up-to-date, or which is incomplete,

i.e., lacking annual Motor Vehicle Record; Willfully and knowingly failing to pick up a scheduled rider; Insufficient number of vehicles to perform Contractual obligation (per vehicle

per day); Removal of parts from out-of-service vehicles to install on another vehicle

because the parts are not immediately available; Failure to perform testing required for the detection of drugs and alcohol

required under section 11 in the Scope of Service (Attachment #2 of the Agreement);

Failure to properly secure any wheelchair or ambulatory patron while being transported in SEPTA service;

Failure to maintain any driver file with required documents as outlined in the Scope of Service (including, but not limited to; criminal background checks, motor vehicle checks, drug and alcohol testing results, driver complaints, training records, etc.).

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8.5.5.6 Extraordinary Performance Failure

8.5.5.6.1 In some cases, SEPTA has experienced an extraordinary failure by a Contractor to perform in certain circumstances. These instances have presented SEPTA with a very difficult and expensive management challenge to rescue the service. If this type of situation occurs, SEPTA may waive the application of itemized liquidated damages and may replace these with a single penalty addressing the entire situation. The cases in which this remedy may be applied are as follows:

8.5.5.6.1.1 A liquidated damage assessment of One Thousand Dollars ($1,000.00) per occurrence for:

Unauthorized use of a SEPTA-Contracted vehicle; Failure to submit FTA National Transit Database and Penn DOT

Reports to SEPTA as required in Item 17 H (SEPTA’s CCT BillingPolicy Manual) of the Scope of Service;

Each vehicle which has been out of service for 90 days or more(major accidents excluded).

8.5.5.6.1.2 A liquidated damages assessment of Five Thousand Dollars ($5,000.00) per occurrence:

For each vehicle that fails a random Inspection where major defectsare found as defined in Items 17 D and E and Scope of Services(Attachment #2 of the RFP Copy of the Proposed Agreement),liquidated damages shall be assessed. These out-of-service criteriaare extracted from PADOT Vehicle Equipment Inspection andRegulation Requirements 175.80 Vehicle Inspection procedure, asthey pertain to brakes, wheels, tires, chassis, steering and majorsafety defects on wheelchair lifts and securement devices.

For any violation of the US Dept. of Transportation or US Dept. ofJustice ADA regulations (49 CFR Parts 27, 37 and 38).

For any pattern or practice of failure to comply with Contractualrequirements for drug and alcohol testing as outlined in the Scopeof Service.

9 Procurement Guidance –

One (1) Technical Proposal on a CD in searchable PDF format along with one clearly marked original and five (5) copies of the Technical Proposal and one clearly marked original and five (5) copies of the price proposal are due no later than Monday, April 23, 2018 at 1:30 PM Prevailing Eastern Time. Indicate the Package (s) being submitted on each envelope. The Proposals shall be submitted to:

SEPTA Rebecca L. Ware, Senior Contract Administrator

Procurement, Supply Chain & DBE Division 1234 Market Street, 11th Floor

Philadelphia, PA 19107 RFP # 18-00066-ARLW

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9.1 Form of Proposal: The Proposal must address all items set forth in Attachment #2 of the

RFP Copy of the Proposed Agreement, “Scope of Service”, and shall be submitted in two (2) separately sealed Sections, the Technical Proposals in one envelope and the Price Proposals in another envelope (clearly marked).

9.1.1 Technical Proposal: The service described by Proposer must be fully responsive

to this RFP. This shall include but shall not be limited to the following information: 9.1.1.1 Implementation/Start-Up Plan and Transition Plan - Should provide a detailed

plan of all start-up tasks. This should include a chronological listing of events. Start-Up Plan - The Proposer shall detail and thoroughly document its knowledge of the issues and problems inherent in a Paratransit service start-up and in a transition between an incumbent Contractor and a new Contractor (if applicable), and shall thoroughly explain the contingency measures to be implemented by the Contractor in the event problems arise. In lieu of a transition plan, the incumbent Contractor should discuss actions to be taken to correct any existing issues or concerns.

9.1.1.1.1 Once the Contract is awarded, the Proposer must provide to SEPTA a

weekly status report on all start-up activities (i.e., staffing/hiring, facility make-ready, parts inventory procurement, etc.).

9.1.1.2 System Management Plan – Comprehensive, detailed program showing

staffing commitment and responsibilities, accompanied by a quality control program describing how Proposer will ensure quality service, effective communication with SEPTA and staff, and timely completion of required reports. This plan must include the following:

9.1.1.2.1 A Project Organization Chart, which must identify Proposer’s Project

Manager, Operation Manager, On-Site Maintenance Manager and all other Key Personnel required for this project. Resumes shall be provided identifying the qualifications and experience of the manager of the Project and all key personnel.

9.1.1.2.2 Description of Proposer’s staff recruiting and selection processes by

job title, giving the turnover ratio for each position.

9.1.1.3 Operational Plan - Should identify the corporate approach to providing all the services identified in the Scope of Service and for achieving the objectives of the Project. This should include, but not be limited to:

9.1.1.3.1 Staffing

9.1.1.3.1.1 Staffing Plan - Identify and describe role of all employees

identified, additional staffing needs and a timetable with dates for filling positions, and/or changes in responsibilities. Include present training programs at new hire, post-accident, complaint response, and annual retraining;

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9.1.1.3.1.2 Driver License Check - The method used to obtain a copy of the

motor vehicle record for drivers proposed to be used in this service and a copy of all citations issued to these drivers for the past three (3) years. If an outside source is used, Proposer shall identify, by company name, said source (e.g. D.A.C).

9.1.1.3.1.3 Drug-Free Environment - The Proposer's program to assure a

drug-free environment, which, at a minimum, must be consistent with SEPTA’s policy.

9.1.1.3.1.4 Medical Requirements -The program the Proposer shall use for each and every employee involved in this project shall meet or exceed any and all medical requirements as established by the federal government for operating a commercial vehicle used in the transportation of fare-paying passengers as well-as any and all state requirements.

9.1.1.3.2 Vehicles

9.1.1.3.2.1 Maintenance and Control - Proposer shall submit a description of its comprehensive vehicle maintenance program, including number and type of personnel directly involved and a plan for addressing preventive maintenance, cleaning, corrective maintenance, breakdowns, quality control and quality assurance, wheelchair lift maintenance, outside repair arrangements, and record keeping;

9.1.1.3.2.2 Inspection - An inspection system to ensure every vehicle meets

all applicable state and federal laws for commercial vehicles carrying passengers in the Commonwealth of Pennsylvania.

9.1.1.3.2.3 Body Maintenance - The system to be used to verify vehicles are

kept free of dents, scrapes, or other body damage. 9.1.1.3.3 Timely Notification

9.1.1.3.3.1 The method to be used by the Proposer to ensure furnishing, in all

cases, verbal notification to SEPTA within fifteen (15) minutes of occurrence, and supplying within twenty four (24) hours of occurrence, a full and comprehensive report of each and every vehicle and/or passenger accident that occurs while the Proposer's vehicle is in service to SEPTA.

9.1.1.4 Safety

9.1.1.4.1 Safety Record - Provide the Proposer's safety record for the past three years (detailed claims listing or loss run).

9.1.1.4.2 Provide the Proposer’s accidents/incidents per 100,000 miles for the

past three “full” years. 9.1.1.4.3 Provide the Proposer’s number of claims per 100,000 miles for the

past three “full” years.

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9.1.1.4.4 Provide the Proposer’s claims in dollars per 100,000 miles for the past three “full” years.

9.1.1.4.5 Provide a copy of the present safety programs.

9.1.1.4.6 Safety Policies and Procedures – Proposer’s present or proposed

programs, policies and procedures to ensure safety of passengers and staff, investigation of accidents, rewards and discipline.

9.1.1.5 Experience of Firm - Recent and relevant experience in providing

transportation service. NOTE: See Section 10 – Evaluation and Implementation Criteria

9.2 Price Proposal

The price of performing all of SEPTA’s required scope of services must be detailed in the Price Proposal - Item 19. The Price Proposal will be submitted to SEPTA as a separate document. Price Proposals which exclude or restrict costs items necessary for a Proposer to perform SEPTA’s required scope of services are not acceptable and may be considered by SEPTA as non-responsive to the RFP. 9.2.1 The Contract period shall be for five years. This Contract may be cancelled by

SEPTA for cause or convenience, in accordance with the specific terms of the attached Agreement.

9.2.2 Price Proposal shall remain valid for a minimum of one hundred twenty (120)

days from the date of Proposal.

9.2.3 Proposers should be aware that the estimated number of revenue hours in the CCT Statistics which are given out at the pre-proposal meeting or upon request of this RFP is provided for Proposal purposes only, and represents the maximum estimated number of revenue hours, which may be assigned at implementation. If the total revenue hours exceeds 20% of the original estimate in the contract or is 20% lower than the original estimate during any one (1) year period, SEPTA and Contractor may negotiate the rate per revenue hour for the subsequent remaining years.

9.2.4 All Proposers shall compute their Price Proposals based upon the price per

revenue hour.

9.3 Matters of Responsiveness

9.3.1 Proposal Security – In the form of a BAFO Bond or other financial instrument as listed in 9.3.3.

9.3.2 Proposer shall submit a signed Certification Regarding Lobbying as set forth in

Item 21 to this Request for proposals and, if required by the terms of the Certification Regarding Lobbying, Standard Form - LLL, Disclosure of Lobbying Activities as set forth in Item 21. See Attachment # 5 of the RFP Copy of the Proposed Agreement, Federal Requirements, for more information.

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9.3.3 Requirements at Best and final Offer (“BAFO”): No BAFO will be considered

unless accompanied by: (1) Bond; (2) Cashier’s Check; (3) Certified Check; (4) Treasurer’s Check; and/or Official Bank Check, in an amount not less than $500,000, and drawn in favor of the Southeastern Pennsylvania Transportation Authority, said amount to be forfeited as partial liquidated damages in case the Proposer, if awarded the Contract, fails, neglects, or refuses to execute the Contract and furnish the required performance bond and provide proof of insurance within thirty (30) calendar days after receipt of notice of award. All bonds and insurance must be issued by a fully qualified surety company acceptable to SEPTA and listed as a company currently authorized under 31 CFR, Part 223 as possessing a Certificate of Authority as described hereunder.

9.3.4 If the successful Proposer submitted a check for the bond for the BAFO, that

check will be returned after the execution of the Contract with the successful Proposer and the approval of its performance and labor and material payment bonds on behalf of SEPTA. The checks submitted for the bonds at BAFO of all other Proposers will be returned after one hundred twenty (120) days or immediately after the Contract is awarded and entered into, whichever comes first.

9.3.5 If the Proposer is a joint venture, then a copy of any written agreement or

understanding which exists between the members of each party to the joint venture shall be included as part of the Technical Proposal. All members of a joint venture shall be jointly and severally liable for all obligations and responsibilities of the Agreement between SEPTA and the joint venture.

9.3.6 Disadvantaged Business Enterprise: SEPTA hereby notifies all Proposers that

Disadvantaged Business Enterprises (DBE) will be afforded full opportunity to submit Proposals in response to this RFP and will not be subject to discrimination on the basis of race, color, sex, age, physical handicap, religion or national origin in consideration for an award. SEPTA solicits and encourages DBE participation as a prime consultant, joint venture partner, and/or as a Subconsultant/Subcontractor for the Project. DBE's will be afforded full consideration and will not be subject to discrimination. All respondents will be required to comply with SEPTA's DBE goal requirement for the Agreement, which has been set at four percent (4%). Proposer's attention is directed to Attachment # 7, Requirements that Relate to DBE Subcontractors, of the Agreement. In addition, see Item 26 – DBE Resources List with this RFP.

9.4 Rights Reserved By SEPTA

SEPTA expressly reserves the right to reject any and all Proposals and/or to negotiate separately with any firm in any manner deemed appropriate to serve its best interest. If any award of Agreement is made as a result of these Proposals, it will be made on the basis of the Proposal which best satisfies the intent of the RFP and other factors considered in the best interest of SEPTA. SEPTA is not liable for any expenses incurred by Proposer(s) in the development of its Proposal nor any subsequent activity related to the Proposal. Any Agreement to be entered into pursuant to this RFP is subject to financial assistance grants between SEPTA, the United States Department of Transportation, Federal Transit Administration (FTA), and the Pennsylvania Department of Transportation, and must conform to the requirements thereof.

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9.5 Modifications To SEPTA's Form Of Agreement

If an award of Agreement is made as a result of this RFP, the proposed form of Agreement, which the Proposer will be required to execute, is included in this RFP, and the Proposers are urged to review the Agreement carefully. SEPTA may, at its sole discretion consider minor modifications to the terms of the proposed Contract. The Proposer must specifically request such modifications by providing the proposed language within the Questions & Answers phase. Any minor modifications submitted will be reviewed and either denied or accepted by SEPTA. Any subsequent requests for modifications may result in the proposal being deemed non-responsive and may lead to canceling any recommendation to award to a Proposer that makes such a request outside of the allotted period. The Agreement requires that all tasks described in the RFP and/or Proposal shall be the Proposer's sole responsibility and shall be performed by the Proposer and its Subcontractors/ sub-consultants. As part of the negotiation process (see RFP Item 10), SEPTA may elect to consolidate the service described in the RFP and the Proposal into a single document. The signed Equipment Lease will become Attachment # 8 to the Agreement. In no event will SEPTA reduce the scope of service required by this RFP during the negotiation process. SEPTA expressly reserves the right to approve and/or modify, at its sole discretion, both form and substance of any written Agreement entered into pursuant to this RFP.

9.6 Insurance

For Insurance requirements see the RFP Copy of the Proposed Agreement, Article X – Indemnification and Insurance, Section 10.2. If applicable, Proposer will provide SEPTA with a detailed claims listing (loss run) from their insurance carrier. The claims listing will be for each policy period that Proposer is under Contract. The claims listing will include date the accident was reported; date of the accident, Claimant name, brief description of the accident, paid amounts, reserved amounts, and incurred amounts.

The company that issues the policy of insurance that the Agreement requires Contractor to carry and maintain as well as the form of the insurance shall at all times be subject to SEPTA’s approval. The insurance company must be licensed to do business in the Commonwealth, have a financial rating of at least A- as rated in the most recent edition of Best Insurance Reports and be in business for at least the past five years. The Commercial General L iability (CGL) and Automobile Liability policies shall name SEPTA and its designees (if any) as additional insured(s) on a primary and noncontributory basis, including for completed operations. All policies shall contain a provision or endorsement by which the insurer agrees that such policy shall not be canceled, or not renewed without at least 30 days’ advance notice to SEPTA. A waiver of subrogation shall be provided in favor of SEPTA and its designees (if any) on all policies.

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At SEPTA’s request, Contractor shall give to SEPTA’s Contract Administrator a copy of each such policy, including the declaration page and a certificate thereof at least 15 days before Contractor commences performance under the Agreement. An Event of Default occurs if Contractor fails to carry and maintain the insurance that the Agreement requires.

Cancellation notice requirements must reflect current industry availability (note that contractor’s insurer will have to issue a specific endorsement to provide Notice of Cancellation to SEPTA; however, this is necessary to provide SEPTA the assurance that the coverage remains in place during the term of service). If applicable, Proposer will provide SEPTA with a detailed claims listing (loss run) from their insurance carrier. The claims listing will be for each policy period that Proposer is under Contract. The claims listing will include date the accident was reported; date of the accident, Claimant name, brief description of the accident, paid amounts, reserved amounts, and incurred amounts.

9.7 Performance Bond

The successful Proposers shall be required to furnish a performance bond not later than ten (10) days after Notice of Award in the amount of 10% of the current year value of the proposed Contract. This bond shall be adjusted annually to reflect the current year’s contract value and shall remain in effect for the duration of the Contract. This bond shall be executed to secure fulfillment of all the Proposer's obligations under such Contract. The performance bond must be issued by fully qualified surety company acceptable to SEPTA and listed as a company currently authorized under 31 CFR, Part 223 as possessing a Certificate of Authority as described hereunder.

10 Evaluation and Implementation Criteria

10.1 General

10.1.1 The technical portion of the Proposal is the Contractor’s proposed Scope of Service with explanation of technical approaches and a detailed outline of the proposed program for executing the requirements of the technical scope and achieving the objectives of the Project. The Proposer should demonstrate an awareness of difficulties in the completion of this undertaking, and a plan for surmounting them. The Proposer may comment on any aspect of the RFP, including suggestions on possible alternative approaches to RFP requirements. Any alternative approaches, deviations, enhancements, exceptions, etc. must be itemized in the technical portion of the Proposal. Details concerning same must be clearly presented by an easily recognizable and unique typeface (e.g., bold, larger font italics, etc.) and with a reference to the specific RFP section. Each alternative approach, deviation, etc. will be considered by SEPTA as to possible degree of impact and total effect on the Project. Each Contractor shall carefully examine the documents provided by SEPTA and take such reasonable steps as needed to ascertain the nature of the work, the conditions that affect the work and the cost thereof. Failure to do so will not relieve Contractor from responsibility for estimating the cost of successfully performing the Project work according to SEPTA’s standards.

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10.1.2 A Technical Committee will evaluate all Proposing firms meeting the minimum

requirements for responsiveness. The first step of the process is evaluation of the written Technical Proposals on the basis of the criteria set forth in Section 10.2. Following the review of the written Technical Proposals, SEPTA may conduct interviews and request and receive additional information as it deems necessary from any Proposer deemed to be responsive to the RFP. If interviews are conducted, Proposers who are deemed to be non-responsive and have no reasonable chance of being selected, will not be interviewed. If interviews are elected by SEPTA, it is essential that all firms be represented by the designated project manager who would ultimately be assigned to this SEPTA contract. After all Proposals have been evaluated in accordance with the criteria set forth in Item 10.2, the Price Proposals will be reviewed and price will be considered in the overall evaluation. If any proposal is determined to be acceptable based on the Technical Evaluation and Price, SEPTA may, without discussion or negotiation, proceed to award the Agreement to that firm. If, however, no Proposal is acceptable without negotiation, those firms whose Proposals are determined to be within the competitive range by SEPTA will be contacted to formally schedule negotiations. Firms in the competitive range are those firms determined by SEPTA to have a reasonable chance of being selected for award based on the technical evaluations and price. The following criteria will be used for the evaluation of Proposals according to SEPTA’s procedures.

10.2 Technical

10.2.1 The following technical areas listed in order of descending importance will be used for evaluation of Technical Proposals according to SEPTA’s procedures and based on the following aspects:

10.2.1.1 Proposer's safety record and current safety programs. 10.2.1.2 Operational Plan - Should identify the corporate approach to providing all

the services identified in the Scope of Service and for achieving the objectives of the Project. This should include, but not be limited to: Staffing Plan, Operations Requirements, Driver Training, Vehicle Maintenance and Control, Safety Programs, Facility Requirements, etc. A site visit of the proposed facility will be required.

10.2.1.3 Implementation/Start-Up/Transition Plan - Should provide a detailed plan of

all start-up tasks. This should include a chronological listing of events. The Proposer shall detail and thoroughly document its knowledge of the issues and problems inherent in a Paratransit service start-up and in a transition between an incumbent Contractor and a new Contractor, and shall thoroughly explain the contingency measures to be implemented by the Contractor in the event problems arise. In lieu of the transition plan the incumbent Contractor should discuss actions to be taken to correct any existing issues or concerns.

10.2.1.4 Experience of Firm - recent and relevant experience in providing

transportation service.

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10.2.1.5 System Management - Comprehensive detailed program showing staffing organization, commitment and responsibilities, accompanied by a quality control program describing how Proposer will ensure quality service, effective communication with SEPTA and staff, and timely completion of required reports. Describe Proposer’s staff recruiting and selection processes by job title and provide turnover ratio for each position.

10.2.2 Selection

10.2.2.1 The standards and qualifications that follow have been developed to serve

as indicators of expected performance or compliance with the requirements of the RFP. SEPTA may seek the assistance of external experts and/or consultants during the evaluation process. The adjectival ratings are as follows:

Superior: Exceeds in all or most aspects the minimum requirements

of the RFP. Offers solutions and responses to the Scope of Services that have a high probability of success. Provides cost effective advantages for the program and SEPTA. Response requires no modifications to conform and comply with the critical elements of the RFP.

Very Good: Meets in all aspects and in some cases exceeds the

minimum requirements of the RFP. Offers solutions and responses to the Scope of Services that have a high probability of success. Provides cost effective advantages for the program and SEPTA. No significant weaknesses or deficiencies. Response requires little or no modifications to conform and comply with the critical elements of the RFP.

Acceptable: Meets the minimum requirements of the RFP; Responses

and solutions offer no significant advantages; reasonable probability of success; Weakness and/or deficiencies require some modifications to conform and comply with the critical elements of the RFP.

Marginal: Responses and solutions to the Scope of Services provide

minimum probability of success. Significant weaknesses and deficiencies in the responses and solutions offered. Responses require significant modifications to conform and comply with the requirements of the RFP

Unacceptable: Responses and solutions fail to meet the minimum

requirements of the RFP. Information provided is insufficient to evaluate the response. Major revisions required to cure deficiencies.

These adjectival ratings are only guides to assist SEPTA in evaluating Proposals, and they do not mandate the automatic selection of a particular Proposal.

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10.3 Price 10.3.1 Following the review of Technical Proposals the Price Proposals will be

reviewed.

10.3.1.1 In submitting Price Proposals, Proposers must use the forms included in Item 19 in the RFP.

10.3.2 Price Proposals in conjunction with the technical proposals will be evaluated to

determine a competitive range.

10.3.2.1 If a firm’s Proposal is significantly below the competitive range, SEPTA may eliminate that firm’s Proposal as non-responsive, due to the fact that it is unlikely that the firm will be able to successfully perform the work. If a firm is eliminated for this reason, it will be completely eliminated from this RFP process.

10.4 Negotiation

10.4.1 Following the review of Price Proposals in conjunction with the Technical Evaluation, SEPTA may elect to bring Proposing firms deemed to be in the competitive range in for further discussion and negotiation of price and/or technical issues. If negotiations are conducted, all Proposer‘s with whom negotiations have been conducted will be informed of the specified time and date to submit their “Best and Final Offer” (BAFO). A BAFO shall be the Proposer’s most favorable price proposal for the technical proposal which has been clarified and agreed upon.

10.5 Award

10.5.1 SEPTA will determine which Proposal is more advantageous taking into consideration the Pricing Proposal and Technical evaluation.

10.5.2 SEPTA will make an award, if any, only to a firm that has been determined by

SEPTA to be fully responsive and responsible to the RFP requirements, while taking into consideration the staff’s evaluation of the Technical Proposals, interviews if conducted, BAFOs, and other relevant factors. A recommendation to SEPTA’s Board of the firm to be awarded the contract that is most advantageous to SEPTA will then be made. The Proposer to whom the Contract is awarded shall be required to enter into a written Contract with SEPTA. This RFP and the Proposal as finally negotiated, or any part thereof, may be incorporated into and made a part of the final Contract.

10.6 Implementation

10.6.1 Insurance and Bonds: The successful Proposer shall be required to furnish an insurance certificate and a performance bond not later than ten (10) days after notification of award.

10.6.2 Within ten (10) days of SEPTA’s issuance of Notice to Proceed, the selected

Contractor shall submit a complete implementation plan addressing all critical tasks to be completed during implementation. SEPTA will work with Contractor to finalize and approve the implementation plan. The implementation plan must include the following critical tasks:

28

10.6.2.1 Facility: Operating Facility, including administrative and maintenance

offices, are to be equipped, completed and inspected 5 weeks before the first day of service.

10.6.2.2 Personnel: The Contractor must comply with the staffing requirements and

availability listed in Scope of Services (Attachment # 2 of the RFP Copy of the Proposed Agreement).

10.6.2.3 Vehicles: The implementation plan must comply with the Vehicle Turnover

requirements included in Scope of Services (Attachment # 2 of the RFP Copy of the Proposed Agreement).

10.7 Implementation Cost

10.7.1 The Contractor will not receive a separate payment for the implementation costs.

All associated costs incurred during implementation should be allocated throughout the life of the Contract.

10.8 Training Fleet

10.8.1 Within fourteen (14) days of SEPTA’s issuance of Notice to Proceed, SEPTA will provide the selected Contractor with one (1) of each type of vehicle. Contractor shall insure said vehicles upon delivery. The vehicles and their installed equipment shall be used to train staff. It is the Contractor’s responsibility to maintain these vehicles according to the maintenance requirements stipulated in Scope of Services (Attachment # 2 of the RFP Copy of the Proposed Agreement) and Item 17 E – Maintenance Requirements. Once the Contractor receives vehicles from SEPTA, these training vehicles will become part of the Contractor’s regular operating fleet.

10.9 Initial Fleet

10.9.1 The Contractor will receive the initial fleet the day and night before the first day of service. Additional information regarding vehicle turnover is included in Attachment # 2 of the RFP Copy of the Proposed Agreement (Scope of Services).

11 Anti-Drug and Alcohol Program

11.1 Notice of Regulation

11.1.1 Contractor shall comply with 49 CFR Part 40, 655, as well as the Drug-Free Workplace Act of 1998 (41 U.S.C. 701-707). In addition, the Contractor must require all non-covered vehicle operators and other safety-sensitive employees to be tested under its own policy, in a program that mirrors the federal anti-drug and alcohol misuse-prevention regulations mentioned above.

29

11.2 Program Requirements

11.2.1 Establish anti-drug and alcohol misuse-prevention policies - Within thirty days of receipt of award letter from SEPTA, Contractor shall furnish SEPTA with final copy of its anti-drug and alcohol misuse-prevention policies, drug and alcohol training and education program, and an implementation plan for these items. Such final copy shall include any and all modifications required by SEPTA as a condition of the award of the Contract. Failure to comply with this requirement may result in termination of the Contract. The Contractor’s policies shall be stricter than the federal regulations.

11.2.2 Disseminate these policies to employees - The Contractor shall disseminate its

anti-drug and alcohol misuse-prevention policies to its employees upon receiving Notice to Proceed.

11.2.3 Implement education and training program - The Contractor shall implement its

drug and alcohol education and training programs upon receiving Notice to Proceed. Each supervisor shall receive at least sixty (60) minutes of initial training on the specific contemporaneous physical, behavioral, and performance indicators of probable drug use as required by the Federal Transit Administration (FTA) within thirty (30) days of appointment to the position of supervisor.

11.2.4 Implement drug testing programs - The Contractor shall implement its drug and

alcohol testing programs upon receiving Notice to Proceed.

11.2.5 Implement an action for positive alcohol and/or drug results - The Contractor shall implement its action plan for positive alcohol and/or drug results upon receiving SEPTA’s Notice to Proceed.

11.2.6 Implement procedures for referral, evaluation and treatment - The Contractor shall

implement its procedures for referral, evaluation and treatment upon receiving Notice to Proceed.

11.3 Additional Requirements

11.3.1 Drug and alcohol testing

11.3.1.1 Specimen collection - The Contractor is required to use the facilities at

SEPTA’s Medical Department for all drug and alcohol testing required under this Contract.

11.3.1.2 Laboratory service - Urine specimens of the Contractor’s employees shall

be tested by the certified laboratory currently used by SEPTA.

11.3.1.3 Sampling Rates - The Contractor shall perform random tests at the same rate as SEPTA. The rate shall be adjusted to allow for a 50% tested rate.

11.3.1.4 Drug and Alcohol Test for Each Selection - An alcohol test shall be

performed on each employee selected for a drug test for any reason, and vice versa.

30

11.3.2 MRO Service - The Contractor shall utilize SEPTA’s Medical Review Officer(s) for

all drug testing results required under this Contract.

11.3.3 SAP Service - The Contractor shall utilize SEPTA’s Substance Abuse Professional(s) for all treatment referrals and return-to-work clearances required under this Contract.

11.3.4 Random Tests

11.3.4.1 Random Selection Process - The Contractor shall supply (in electronic form)

its current list of covered employees each week to SEPTA’s Information Technology Department (IT Department) for inclusion in SEPTA’s random selection process. The Contractor and SEPTA’s IT Department shall jointly develop a suitable methodology for data transmission. SEPTA will supply the Contractor’s designated contact personnel with daily random selections.

11.3.4.2 Random Selection Rate - Rate of testing shall be equal to 50% of safety-

sensitive employees subject to testing for drugs and alcohol.

11.3.5 Treatment - The Contractor shall identify treatment providers for its employees referred by the MRO and/or SAP upon receipt of Notice to Proceed.

11.3.6 Testing of Employees in Rehabilitation Programs - The Contractor shall require

that employees referred to rehabilitation programs be tested for drugs and alcohol during treatment to ensure compliance with the rehabilitation program. Specimen collection for such testing is to be arranged for by the treatment providers; drug specimens are to be sent to SEPTA’s current certified laboratory for analysis (with reports going only to the treatment providers).

11.3.7 Cost of Additional Requirement - The costs of random selection, breath testing,

urine testing, MRO service, and SAP service are outlined in the attached cost schedule and will be borne by the Contractor. SEPTA will debit Contractor invoices for the amount of any such service provided, with a summary of employees tested, dates and service rendered. SEPTA will not provide for treatment service.

12. Health Insurance Portability and Accountability Act (HIPAA)

12.1 Prospective proposers must certify that they are (or will be) fully compliant with all germane and mandated facets of the HIPAA privacy standard as applicable to Protected Health Information (PHI) and that PHI will be used solely to perform the services under the Contract, as of the effective date of entering into the Contract with the Authority. “Certification” includes both a written statement of HIPAA compliance and, if requested, a copy of relevant corporate HIPAA policies and authorization documentation as well as implementation/operating procedures.

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12.2 Prospective proposers must certify that, if awarded a contract to provide Paratransit

services, they will secure all PHI, as defined by the Federal law known as “HIPAA”, and protect its integrity so that such information is used solely to perform the services under this Agreement. Further, all electronic PHI will be maintained in accordance with the HIPAA Security Rule (“Security Rule” shall mean the security standards for the protection of electronic PHI at 45 CFR parts 160, 162 and 164, subparts A and C). In the event there is an unpermitted or unauthorized use or disclosure of any such PHI in the possession or control of the proposer, who becomes the Contractor, Contractor shall notify SEPTA, in writing via email or letter immediately upon discovery.”

12.3 In addition, prospective bidders must stipulate in writing that, upon demand, they will execute a HIPAA Business Associate Agreement with SEPTA if awarded a contract to provide Paratransit services. A Business Associate Agreement establishes a relationship with the Authority that stipulates the nature of PHI that they may/will be exchanged between the Authority and the contractor (if applicable) consistent with HIPAA regulations.

12.4 Any questions regarding HIPAA and its applicability to this contract may be addressed

with SEPTA’s HIPAA Privacy Officer prior to submission of the technical and cost proposals. The Authority’s Privacy Officer can be reached through the HIPAA Compliance Office at 215-580-7121.

13 Fuel

13.1 In accordance with the Commonwealth of Pennsylvania’s requirements, the successful proposer will be required to submit to SEPTA the items listed below relating to the fuel (gasoline) utilized in the performance of the contract within 30 calendar days of the close of each calendar year quarter: a. A legible copy of each fuel receipt (NO ORIGINALS). b. A letter from each fuel supplier on original letterhead listing in monthly

summary form the type of fuel, purchased gallons, total amount paid for the month, and stating whether or not PA Liquid Fuels Tax was included in the amount paid and the letter must have an original signature from the fuel supplier..

c. A summary report (Item 24) is to be submitted with each quarter’s copy of the fuel receipts.

d. The items listed above are to be sent to:

SEPTA Procurement, Supply Chain & DBE Division

ATTN: Rebecca L. Ware 1234 Market Street, 11th Floor

Philadelphia, PA 19107

SEPTA will make an assessment of their tax loss against the firm’s invoices if the required items listed above (a. through d.) are not provided by the specified period.

32

13.2 Fuel Escalation/De-escalation Provision

13.2.1 The escalation/de-escalation provision will be utilized in the event of a fifteen percent (15%) increase/decrease in fuel, based on the index listed below, which will be evaluated every Fiscal Year (FY) quarter.

13.2.2 The “baseline” price for fuel to be utilized for the duration of the contract

period will be the most current price from the above-referenced index for the week during which the contractor submits its Best and Final Offer (BAFO).

13.2.2.1 If the price of fuel, as indicated by the previously specified index, should

escalate/de-escalate by fifteen percent (15%) or more during one of the FY quarterly evaluation periods, the differential (average) percentage will be computed. The excess percentage over fifteen percent (15%) will be multiplied by the proportionate % amount of fuel cost contained within the total cost breakdown that forms the basis for the contractor’s best and final offer of a revenue rate per hour. The products of that calculation will be reimbursed to the contractor or SEPTA (depending on escalation or de-escalation) based on the number of revenue hours performed for that particular CY quarter period. Charges and/or credits for fuel escalation/de-escalation shall be included by the contractor as a separate line item in the monthly invoice for reconciliation and processing. Any reimbursement is contingent upon the Contractor’s returning fuel receipts to SEPTA within 30 days of the close of each quarter.

Example:

Baseline Fuel Price = $1.86 per gallon Average price (based on the index) for the first ninety (90) day evaluation period = $2.47 (33% escalation)

Rate per revenue hour (includes fuel cost per hour) = $40.00 Rate per revenue hour $40.00 x 5% (Proportionate amount of fuel to total cost in contractor’s proposal) = $2.00

$2.00 x 18% = $.36 per revenue hour In the example cited above $.36 per revenue hour would be reimbursed to the contractor for the number of revenue hours performed during the previous FY quarter period. Updated information is published each Monday at 4:00 PM Eastern Standard Time and may be obtained via telephone by calling 202-586-6966 or www.eia.doe.gov on the Internet.

13.3 Fuel Economy – For your information and use, the chart below shows the typical fuel

economy by model type achieved for properly operated and maintained vehicles. This information is based on reliable data retrieved for the period January through June 2017.

MODEL YEAR

MAKE

VEHICLE TYPE

ENGINE/FUEL

MPG (CITY)

MPG (SUBURBAN)

2011 -16 Ford Lift 5.4 Gasoline 7.5 8.5 2011-16 Ford Passenger

Van 5.4 Gasoline 7.6 9.6

END OF PAGE

33

14. DRUG AND ALCOHOL PRICING*

End of Page

7/1/2017 7/1/2018 7/1/2019

TO TO TO

6/30/2018 6/30/2019 6/30/2020

Collection and Drug Screen $50.00 $55.00 $57.00

Drug Confirmation (opiates, PCP, amphetamine, marijuana, cocaine)

Drug Confirmation (methamphetamine) $150.00 $155.00 $157.00

Drug Confirmation (propoxyphene) $150.00 $155.00 $157.00

Drug Confirmation (opiods) $ 155.00 $ 157.00

Alcohol Collection & Test $30.00 $35.00 $37.00

MRO Service (per positive case) $60.00 $65.00 $67.00

MRO Service (per negative case) $20.00 $25.00 $27.00

Statistician (per employee per year)** $12.00 $15.00 $17.00

Re-analysis (If Requested) $110.00 $115.00 $115.00

$40.00 $45.00 $47.00

5. Contractor is subject to DOT audits and must follow 49 CFR Part 40 Record Keeping Procedure

A. New representative ‐  8 hours of Drug and Alcohol training

B. Existing representative ‐ 4 hours of Drug and Alcohol training (refresher)

2. Contractor must provide Primary and Alternate DER names and all other pertinent methods of

contact to SEPTA upon award of a contract.

3. DER training will be provided by SEPTA every two (2) years in accordance with DOT regulations

4. Contractor assigned DER must be available at all times (24/7/365) for contact by SEPTA Medic

department if needed.

** Fee is only for random selections.

Note:  Clients can seek reimbursements from the donor for re‐analysis fee.

Designated Employer Representative (DER)

1. The DER is responsible for compliance with all matters concerning regulations, policy and

procedures in regard to drug and alcohol testing and knowledgeable of 49 CFR Part 40.

* Pricing is subject to change due to changes in FTA regulations and/or lab contract pricing.

34

15 - PARATRANSIT DRIVER CRIMES MATRIX - A1

CONVICTION CONVICTION IS AN

AUTOMATIC DISQUALIFICATION

CONVICTION IS DISQUALIFYING

IF WITHIN 7 YEARS OF

APPLICATION

CONVICTION IS DISQUALIFYING

IF ON PROBATION OR

ON PAROLE AGGRAVATED ASSAULT YES N/A N/A AGGRAVATED INDECENT ASSAULT YES N/A N/A CAUSING/AIDING SUICIDE YES N/A N/A CAUSING/RISKING CATASTROPHE

YES N/A N/A

CONCEALMENT OF A CHILD YES N/A N/A CRIMES INVOLVING WEAPONS OF MASS DESTRUCTION

YES N/A N/A

CRIMINAL COERCION YES N/A N/A DEALING INFANT CHILD YES N/A N/A DUI YES N/A N/A ENDANGERING CHILD YES N/A N/A ETHNIC INTIMIDATION YES N/A N/A FALSE IMPRISONMENT YES N/A N/A FALSE REPORT TO LAW ENFORCEMENT YES N/A N/A FALSE SWEARING YES N/A N/A HARRASMENT & STALKING YES N/A N/A INTERFERENCE WITH CUSTODY OF CHILDREN

YES N/A N/A

INTIMIDATION OF WITNESS OR VICTIM YES N/A N/A INVOLUNTARY DEVIATE SEXUAL INTERCOURSE

YES N/A N/A

KIDNAPPING YES N/A N/A LURING A CHILD YES N/A N/A MANSLAUGHTER VOLUNTARY YES N/A N/A MANSLAUGHTER INVOLUNTARY YES N/A N/A MURDER YES N/A N/A NEGLECT OF CARE DEPENDENT PERSON YES N/A N/A PERJURY YES N/A N/A PHYSICAL OFFENSES IN PRISON YES N/A N/A PHYSICAL OFFENSES TO UNBORN CHILDREN

YES N/A N/A

RAPE YES N/A N/A ROBBERY YES N/A N/A SEXUAL ABUSE OF CHILDREN YES N/A N/A STATUTORY SEXUAL ASSAULT YES N/A N/A TAMPERING WITH EVIDENCE/PUBLIC RECORDS

YES N/A N/A

TERRORISTIC THREATS YES N/A N/A UNLAWFUL RESTRAINT YES N/A N/A UNSWORN FALSIFICATION TO AUTHORITIES

YES N/A N/A

VEHICULAR HOMICIDE YES N/A N/A 1 This list of felony and misdemeanor convictions will result in a candidate being disqualified for a driving position in SEPTA’s Paratransit service. Convictions for attempted crimes, conspiracy to commit or solicitation to commit any of the above crimes will result in the same prohibitions as those listed above. For example, a conviction for conspiracy to commit murder is a disqualifying crime. Any questions regarding compliance with this policy should be directed to SEPTA’s Manager of Contract Compliance, CCT.

END PAGE

35

16 - PARATRANSIT DRIVER CRIMES MATRIX - B2

CONVICTION

CONVICTION IS AN AUTOMATIC

DISQUALIFICATION

CONVICTION IS DISQUALIFYING IF

WITHIN 7 YEARS OF APPLICATION

CONVICTION IS DISQUALIFYING IF ON

PROBATION OR ON PAROLE

ABUSE OF A CORPSE NO YES YES AIDING CRIME NO YES YES ARSON NO YES YES BRIBERY NO YES YES BIGAMY/INCEST NO YES YES BURGLARY NO YES YES CARRYING A LOADED WEAPON

NO YES YES

CORRUPTION OF MINORS

NO YES YES

CRIMINAL TRESPASS NO YES YES CRIMINAL MISCHIEF NO YES YES CRUELTY TO ANIMALS NO YES YES DEALING WITH PROCEEDS OF UNLAWFUL ACTIVITIES

NO YES YES

DECEPTIVE BUSINESS PRACTICES

NO YES YES

DRUG OFFENSES NO YES YES FAILURE TO DISPERSE – MISDEMEANOR

NO YES YES

FAILURE TO PREVENT CATASTROPHE

NO YES YES

FALSE IMPERSONATION NO YES YES FIREARM POSSESSION NO YES YES FORGERY AND FRAUDULENT PRACTICES

NO YES YES

GAMBLING OFFENSES NO YES YES HINDERING APPREHENSION

NO YES YES

IMPERSONATING A PUBLIC SERVANT

NO YES YES

INDECENT ASSAULT NO YES YES INDECENT EXPOSURE NO YES YES INSURANCE FRAUD NO YES YES ISSUING BAD CHECKS NO YES YES OBSCENE PERFORMANCES

NO YES YES

OBSTRUCTION NO YES YES OPEN LEWDNESS NO YES YES POSSESSING INSTRUMENTS OF CRIME

NO YES YES

2 This list of felony and misdemeanor convictions will result in a candidate being disqualified for a driving position in SEPTA paratransit service if the conviction occurred within seven (7) years of the date of application or the applicant is currently on probation or parole for such crimes. Convictions for attempted crimes, conspiracy to commit or solicitation to commit any of the above crimes will result in the same prohibitions as those listed above. For example, a conviction for conspiracy to commit arson is a disqualifying crime if the conviction occurs within 7 years of application for employment or the applicant is currently on probation or parole for such conviction. Any questions regarding compliance with this policy should be directed to SEPTA’s Manager of Contract Compliance, CCT.

36

POSSESSION OF WEAPON AT COURT FACILITY

NO YES YES

POSSESSION OF WEAPON AT SCHOOL

NO YES YES

PROSTITUTION NO YES YES PROWLING NO YES YES PUBLIC DRUNKENESS – MISDEMEANOR

NO YES YES

PUBLIC INDECENCY NO YES YES RECEIVING STOLEN PROPOERTY

NO YES YES

RECKLESS ENDANGERMENT

NO YES YES

RESISTING ARREST NO YES YES RETAIL THEFT – MISDEMEANOR

NO YES YES

RIOT NO YES YES SALE OR TRANSFER OF FIREARMS

NO YES YES

SIMPLE ASSAULT NO YES YES THEFT OFFENSES NO YES YES UNAUTHORIZED USE OF VEHICLES

NO YES YES

VANDALISM OFFENSES NO YES YES WIRETAP OFFENSES NO YES YES

This list of felony and misdemeanor convictions will result in a candidate being disqualified for a driving position in SEPTA’s Paratransit service if the conviction occurred within seven (7) years of the date of application or the applicant is currently on probation or parole for such crimes. Convictions for attempted crimes, conspiracy to commit or solicitation to commit any of the above crimes will result in the same prohibitions as those listed above. For example, a conviction for conspiracy to commit arson is a disqualifying crime if the conviction occurs within 7 years of application for employment or the applicant is currently on probation or parole for such conviction. Any questions regarding compliance with this policy should be directed to SEPTA’s Manager of Contract Compliance, CCT.

End of Page

37

17 - DOCUMENTS SPECIFIC TO PARATRANSIT SERVICES IN CHESTER

38

17. A

TARIFF No. 146 and TARIFF No. 229

39

SOUTHEASTERN PENNSYLVANIA TRANSPORTATION AUTHORITY

CUSTOMIZED COMMUNITY TRANSPORTATION

CCT CONNECT SERVICE

__________________________

TARIFF NO. 146

SUPPLEMENT NO. 17

___________________________

REGULATIONS

GOVERNING THE FURNISHING OF

PASSENGER TRANSPORTATION ON

DEMAND-RESPONSIVE SERVICE:

SHARED-RIDE PROGRAM (SRP) __________________________

ISSUED: March 17, 2017 APPROVED: May 25, 2017 AMENDED: EFFECTIVE: July 1, 2017

ISSUED BY:

Jeffrey D. Knueppel General Manager

1234 Market Street Philadelphia, Pennsylvania 19107-3780

146:17 40

CHANGES MADE BY THIS TARIFF 1) Increased the Shared Ride Program single “one-way fare” for an individual senior citizen

to FOUR DOLLARS AND TWENTY-FIVE CENTS ($4.25) from FOUR DOLLARS ($4.00).

2) Increased the Shared Ride Program single “one-way per trip revenue” (fare) for groups of

three or more senior citizens to THREE DOLLARS AND NINETY CENTS ($3.90) from THREE DOLLARS AND SEVENTY CENTS ($3.70).

3) The Shared Ride escort fare when accompanying an individual senior citizen increased to

FOUR DOLLARS AND TWENTY-FIVE CENTS ($4.25) from FOUR DOLLARS ($4.00), one way.

4) The Shared Ride escort fare while riding with a group of three or more is changed to

THREE DOLLARS AND NINETY CENTS ($3.90) from THREE DOLLARS AND SEVENTY CENTS ($3.70), one way.

5) The “Shared Ride general public fare” for an individual one way trip is increased to

TWENTY EIGHT DOLLARS AND THIRTY-THREE CENTS ($28.33) from TWENTY SIX DOLLARS AND SEVENTY CENTS ($26.70).

6) The “Shared Ride general public fare” for a one way group trip is increased at TWENTY

SIX DOLLARS ($26.00) from TWENTY FOUR DOLLARS AND SEVENTY CENTS ($24.70) per rider.

7) Only one escort is allowed on a group trip (three or more riders) at a new fare of THREE

DOLLARS AND NINETY CENTS ($3.90) from THREE DOLLARS AND SEVENTY CENTS ($3.70).

8) SEPTA Key replaces the term New Payment Technology as SEPTA’s new fare payment

technology. 9) Upon the implementation of SEPTA Key, new payment methods will be offered.

146:17 41

(A) DEFINITIONS 1) Paratransit – demand-responsive, ride-shared public transportation distinct from fixed

guideway, regular fixed-route bus service, charter service and taxicab service, operating over the highway and street system. SEPTA Customized Community Transportation paratransit program--CCT CONNECT--is a coordinated, ride-shared, advance reservation service targeted at the transportation disabled and senior citizen market and operating on an unconstrained route and purpose basis.

2) Shared-Ride Program - ride-shared demand-responsive service for senior citizens

funded by the Pennsylvania Lottery and managed by a County Coordinator under an agreement with the Pennsylvania Department of Transportation and Pennsylvania Act 36 of 1991.

3) Ride-sharing (or shared-ride) service - coordinated or co-mingled demand-responsive

service; public paratransit service in which passengers with different origins and/or destinations share the same vehicle, as opposed to exclusive-ride taxicab service.

4) Escort - a person who rides at the request of the eligible patron in order to support his/her

access to the system.

(B) SHARED-RIDE FARES - SENIOR CITIZENS 1) A FOUR DOLLARS AND TWENTY-FIVE CENTS ($4.25) cash fare entitles a

registered senior citizen (age 65 years or more) to a one-way trip from any point of origin to any point of destination within the service area. This fare is subject to the conditions of and dependent upon funding by the Pennsylvania Department of Transportation under Act 36 of 1991 (Shared-Ride Program). In the event that this funding is reduced or eliminated, the senior citizen fare provided in this tariff shall be proportionally increased or the program eliminated.

2) A THREE DOLLAR AND NINETY CENT ($3.90) fare, each, entitles a group of three

or more properly identified senior citizens to a one-way trip from any point of origin to any point of destination within the service area.

3) One (1) escort may accompany an eligible senior citizen or group from the same origin to

the same destination at the same reduced fare as the eligible senior citizen--FOUR DOLLARS AND TWENTY-FIVE ($4.25)--when accompanying an individual rider, or THREE DOLLARS AND NINETY CENTS ($3.90) when accompanying a group of three or more.

4) Qualified senior citizen passengers must display a valid SEPTA CCT Shared-Ride

Program Identification Card (upon implementation of SEPTA Key, passengers will be required to use a SEPTA Key Photo-ID Card) in order to be eligible for the senior citizen fare. Identification cards may be used only by the person to whom issued, and must be kept in possession of the senior citizen passenger during the entire trip. Upon request, the identification card holder must identify himself or herself to the satisfaction of the driver. When boarding and exiting, the passenger or his/her designate may be required to pass the identification card through a reading device where vehicle equipment is operable to do so.

146:17 42

5) Upon the implementation of SEPTA Key, changes will be made to the method of

payment. In addition to cash, payment of fares by SEPTA Key Card and Registered Contactless Chip Enabled Media or Unregistered Credit/Debit Contactless Chip-Enabled Card (See Tariff No. 1 for descriptions) will be accepted as follows:

a) Unregistered Credit/Debit Contactless Chip-Enabled Card payments will be at the

same rate as the cash fare. Detailed description of Unregistered Media can be found in Tariff No. 1.

b) Payment by SEPTA Key Card and Registered Contactless Chip Enabled Media

can be found in Tariff No. 1. Upon the implementation of SEPTA Key, passengers will be required to use a SEPTA Key Photo-ID Card.

(C) SHARED-RIDE FARES – GENERAL PUBLIC

1) A TWENTY EIGHT DOLLAR AND THIRTY-THREE CENT ($28.33) cash fare

entitles a rider to a one-way trip from any point of origin to any point of destination within the service area. The cash fare is collected by the vehicle operator.

2) A TWENTY-SIX DOLLAR ($26.00) cash fare entitles a person riding as part of a group

of three or more riders to a one-way trip from any point of origin to any point of destination within the service area. The cash fare is collected by the vehicle operator.

3) Upon the implementation of SEPTA Key, changes will be made to the method of

payment. In addition to cash, payment of fares by SEPTA Key Cards or Registered Contactless Chip Enabled Media or Unregistered Contactless Chip Enabled Media will be accepted as follows:

a) Unregistered Contactless Chip Enabled Media payments will be at the same rate

as the cash fare. Detailed description of Unregistered Media can be found in Tariff No. 1.

b) Payment by SEPTA Key Cards or Registered Contactless Chip Enabled Media

can be found in Tariff No. 1. c) SEPTA Key Cards are subject to the fees found in Tariff No. 1 for lost, stolen or

damaged cards.

146:17 43

(D) SERVICE AREA

Philadelphia County Shared-Ride Program SEPTA CCT CONNECT Shared-Ride Program service will be provided on a ride-shared, advance-reservation basis anywhere within the city limits of Philadelphia and extending outward three miles into designated portions of Bucks, Delaware and Montgomery Counties, as described below and more particularly described in the appended map.

a) BUCKS COUNTY: The service area includes portions of the Townships of Bensalem, Bristol, Lower Southampton, Northampton, and Upper Southampton.

b) DELAWARE COUNTY: The service area includes portions of the Townships of

Darby, Springfield, Tinicum, and Upper Darby. c) MONTGOMERY COUNTY: The service area includes portions of the

Townships of Abington, Cheltenham, Lower Merion, Lower Moreland, Plymouth, Springfield, Upper Moreland, and Whitemarsh.

1) Whenever any street forms the boundary of the service area, both sides of the street, and

the facilities which open directly on said street, shall be considered to be within the service area.

2) Service will continue to be provided only to Philadelphia Shared-Ride Program CCT

CONNECT registrants, for travel either beginning or ending in Philadelphia County. Travel entirely within Bucks, Montgomery or Delaware Counties will be provided by the Shared-Ride Program Coordinators for those counties.

3) Agency-purchased service will be provided as arranged anywhere within Bucks, Chester,

Delaware, Montgomery and Philadelphia counties. The origin and destination of agency-purchased service must be within the SRP service area and begin or end in Philadelphia County.

(E) TRANSFERS

No additional charge will be made for trips requiring a change enroute to another SEPTA CCT CONNECT vehicle.

(F) CONDITIONS OF SERVICE Shared-Ride Program service is provided as non-exclusive, ride-shared service on an advance-reservation basis. No emergency or same-day service is provided. All requests are accommodated on a first-come, first-served and space-available basis.

146:17 44

(G) AGREEMENTS FOR SHARED-RIDE PROGRAM SERVICE TO CLIENTS OF SOCIAL SERVICE AGENCIES

The terms of any agreement with a social service agency for the provision of Shared-Ride Program service to the general public are referenced under (C) above.

(H) SHARED-RIDE PROGRAM TERMINATION The fare for senior citizens, escorts of senior citizens, Philadelphia Corporation for Aging attendant required trips and group trips shall be null and void if SEPTA's contract with the Pennsylvania Department of Transportation as Pennsylvania Shared-Ride Program Philadelphia County Coordinator is terminated.

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SOUTHEASTERN PENNSYLVANIA TRANSPORTATION AUTHORITY

CUSTOMIZED COMMUNITY TRANSPORTATION

CCT CONNECT SERVICE

__________________________

TARIFF NO. 229

SUPPLEMENT NO. 11

___________________________

LOCAL RATES OF FARE AND REGULATIONS

GOVERNING THE FURNISHING OF

PASSENGER TRANSPORTATION ON

DEMAND-RESPONSIVE SERVICE:

ADA COMPLEMENTARY PARATRANSIT PROGRAM

__________________________ ISSUED: March 17, 2017 APPROVED: May 25, 2017 AMENDED: EFFECTIVE: July 1, 2017

ISSUED BY:

Jeffrey D. Knueppel General Manager

1234 Market Street Philadelphia, Pennsylvania 19107-3780

46 229:11

CHANGES MADE BY THIS TARIFF 1) The cash fare for a one-way single trip is increased to FOUR DOLLARS AND TWENTY-

FIVE CENTS ($4.25) from FOUR DOLLARS ($4.00). 2) The combined cash-token fare is changed from TWO VALID SEPTA TOKENS PLUS FORTY

CENTS ($0.40) to TWO VALID SEPTA TOKENS PLUS TWENTY-FIVE CENTS ($0.25) OR A VALID SEPTA TOKEN PLUS TWO DOLLARS AND TWENTY-FIVE CENTS CASH ($2.25).

3) SEPTA Key replaces the term New Payment Technology as SEPTA’s new fare payment

technology. 4) Once SEPTA Key is operational the adult token will no longer be accepted as partial payment of

fare.

47 229:11

(A) DEFINITIONS

1) ADA - Americans with Disabilities Act of 1990 (42 U.S.C. 12101-12213).

2) ADA Complementary Paratransit – demand-responsive, ride-shared transportation provided to persons with disabilities by transit agencies under the terms and conditions of U.S. Department of Transportation and U.S. Department of Justice regulations.

3) Non-ADA Complementary Service - demand-responsive, ride-shared transportation

provided to persons with disabilities by transit agencies. This service is not regulated by the terms and conditions of the ADA.

4) Paratransit – demand-responsive, ride-shared public transportation operating over the

highway and street system and distinct from fixed guideway, regular fixed-route bus service, charter service and taxicab service. SEPTA Customized Community Transportation CCT CONNECT is a coordinated, ride-shared, advance reservation service targeted at the transportation disabled and senior citizen market which operates on an unconstrained route and purpose basis.

5) Personal Care Attendant (“PCA”) - an individual who must accompany a disabled

person in order to provide personal care and assistance in life activities or travel. It is required that a PCA be registered in advance with SEPTA’s ADA Complementary Paratransit service.

6) Regular fixed route bus and/or light rail routes: All service on fixed-route bus and light

rail routes except commuter, express, shuttle, closed-door, or limited-hour service.

7) Ride-sharing (or shared-ride) service: coordinated or co-mingled demand-responsive service; public paratransit service in which passengers with different origins and/or destinations share the same vehicle, as opposed to exclusive-ride taxicab service.

8) Shared-Ride Program - ride-shared, non-emergency public paratransit service for senior

citizens, by advance reservation, funded by the Pennsylvania Lottery Fund and managed by a County Coordinator under an agreement with the Pennsylvania Department of Transportation and Pennsylvania Act 36 of 1991. (Provision of this service in Philadelphia County by SEPTA is governed by SEPTA Tariff 146.)

9) Closed-door service - vehicle operation to and from a specific location where the door

remains closed and no pickups or drop-offs are made in the intervening area.

48 229:11

(B) FARES 1) A FOUR DOLLARS AND TWENTY-FIVE CENTS ($4.25) cash base fare or TWO

VALID SEPTA TOKENS PLUS TWENTY-FIVE CENTS ($0.25) or ONE VALID SEPTA TOKEN PLUS TWO DOLLARS AND TWENTY-FIVE CENTS ($2.25), or a valid WEEKLY or MONTHLY ZONE 2 TRAILPASS entitles an ADA Complementary Paratransit-eligible and properly identified individual to a one-way trip from any point of origin to any point of destination within the service area. Fares are paid to the vehicle operator upon boarding.

a) An additional Inter-County Charge of $1.00 for each additional county, for each

single one-way ADA Complementary Paratransit trip extending more than three miles into another county, applies.

b) An additional Zone Charge of $1.00 for each 10 mile trip segment or portion thereof,

beyond the initial 10 miles traveled, for each single one-way trip within Bucks, Chester, Delaware, and Montgomery Counties, applies.

2) Upon implementation of SEPTA Key, changes to the method of payment of fares will take

place as follows:

a) Tokens will no longer be accepted for payment of fares. SEPTA will provide ample notice of timing for elimination of tokens.

b) In addition to cash, payment of fares by SEPTA Key Card and Registered

Contactless Chip Enabled Media with a Travel Wallet attached or Unregistered Credit/Debit Contactless Chip-Enabled Card (See Tariff No. 1 for descriptions) will be accepted as follows:

1) Unregistered Credit/Debit Contactless Chip-Enabled Card payments will be accepted at the same rate as the cash fare. Detailed description of Unregistered Media can be found in Tariff No. 1.

2) Payment by SEPTA Key Card and Registered Contactless Chip Enabled

Media with a Travel Wallet can be found in Tariff No. 1.

c) Weekly and Monthly Zone 2 Trailpass magnetic swipe cards will be replaced by the SEPTA Key Card or Registered Contactless Chip Enabled Media with an attached valid Weekly/Monthly Zone 2 Trailpass. The Weekly and Monthly Zone 2 Trailpass will be accepted for fare payment as described above in Section (B-1). See Tariff 154 for a description of Weekly and Monthly Trailpasses attached to SEPTA Key Cards and Registered Contactless Chip Enabled Media.

d) SEPTA Key Cards are subject to the fees found in Tariff No. 1 for lost, stolen or

damaged cards.

49 229:11

3) All eligible individuals must present a valid ADA Complementary Paratransit Identification Card to the vehicle operator with payment of fare. Upon request, the identification card holder must identify himself or herself to the satisfaction of the vehicle driver. Identification cards may be used only by the person to whom issued, and must be kept in the possession of the passenger during the entire trip. Upon boarding and exiting, the passenger or his/her designate may be required to pass the identification card through a reading device where vehicle equipment is operable to do so.

Upon implementation of SEPTA Key, all eligible individuals must present a valid SEPTA

Key Photo ID Card with a Travel Wallet or valid pass product attached for payment of the fare. This will replace the ADA Complementary Paratransit Identification Card.

4) One (1) Companion may, by advance reservation, accompany an eligible individual on

ADA Complementary Paratransit from the same point of origin to the same point of destination at the same fare as the eligible patron. Additional companions may be transported at the same fare as the eligible patron, provided space is available for them on the vehicle and that transportation of the additional individuals will not result in a denial of service to ADA Complementary Paratransit-eligible individuals. All companions shall have the same origin and destination as the eligible individual.

5) One (1) Personal Care Attendant (PCA), the need for whom must be identified in the ADA

Complementary Paratransit registration process as necessary to accompany the disabled rider from the same point of origin to the same point of destination, may ride free of charge when accompanying that rider on ADA Complementary Paratransit.

(C) SERVICE AREA ADA Complementary Paratransit Service 1) SEPTA ADA Complementary Paratransit service will be provided on a ride-shared,

advance-reservation basis anywhere within the city limits of Philadelphia. In accordance with USDOT ADA regulations, service will be provided to origins and destinations within ¾ mi. corridors on both sides of regular SEPTA fixed route bus and light rail routes, and within a ¾ mi. radius from the end point of the route to the parallel sides of the corridor within Bucks, Chester, Delaware and Montgomery Counties.

2) At the discretion of the Authority, SEPTA may provide non ADA paratransit service

to/from agencies within two and one half mile (2.5) mile of a regular fixed route bus by contract as noted in Section (H).

3) Whenever any street forms the boundary of the service area, both sides of the street, and the

facilities which open directly on said street, shall be considered to be within the service area. Within the Pottstown Area Rapid Transit (PART) operating area, and in between operating areas designated above, SEPTA service is provided on a closed-door basis only.

4) Agency-purchased service will be provided as arranged within Bucks, Chester, Delaware, Montgomery and Philadelphia counties, subject to the conditions of agreement, as outlined below in Section (H).

50 229:11

(D) TRANSFERS/FEEDER SERVICE 1) Other than the fares described herein, no charge will be made for ADA Complementary

Paratransit trips requiring change(s) to other SEPTA CCT CONNECT vehicle(s) enroute. 2) The ADA Complementary Paratransit fare will be waived for SEPTA ADA

Complementary Paratransit service provided as feeder service to or from SEPTA’s regular fixed route transportation for a registered ADA Complementary Paratransit rider and, if any, the accompanying Personal Care Attendant and/or companion(s).

(E) CHILDREN No special reduced rates of fares are made for children. Children may be considered among the non-eligible companions to an ADA Complementary Paratransit-eligible rider, or if ADA Complementary Paratransit-eligible, shall pay the regular per trip revenue. (F) CONDITIONS OF SERVICE 1) SEPTA ADA Complementary Paratransit service is provided as non-exclusive, ride-shared

service. All trip requests are accommodated in the order received, with unrestricted trip purpose and frequency, and with unprioritized disability, trip purpose, origin or destination.

2) No same-day or emergency service shall be provided. 3) The purpose of this program is to provide for the transportation needs of persons with

disabilities who are functionally unable to use and/or access SEPTA’s fixed-route transportation (regular bus) system.

4) Passenger requests for service must include the passenger's name, origin and destination,

travel times, Paratransit Identification Number and appropriate information necessary to schedule the trip.

(G) FREE TRANSPORTATION

The following persons will be carried on SEPTA’s ADA Complementary Paratransit service at no charge: SEPTA employees with disabilities, or SEPTA retirees with disabilities, presenting valid

contactless SEPTA picture ID transportation passes and ADA Complementary Paratransit ID Cards.

(H) AGREEMENTS FOR SERVICE TO CLIENTS OF SOCIAL SERVICE AGENCIES

The terms of any agreement with a social service agency for the provision of paratransit service to its clients shall be negotiated or bid by SEPTA so as to recover all incremental costs for such service, and shall not be restricted by the base fare or any other individual fare or charge (or exemption from fare or charge) expressed for individuals elsewhere in this tariff.

51 229:11

(I) PREMIUM SERVICE Registered customers with conditional eligibility may be permitted to reserve trips outside the condition(s) of eligibility on a space available basis, during off peak hours. The fare for this type of trip will be twice the base fare for a regular ADA trip. Premium service trips will be subject to all inter-county and zone surcharges applicable to regular ADA service. Attendants will ride under the same terms and conditions of a regular ADA attendant. One (1) Companion may, by advance reservation, accompany the conditionally eligible individual from the same point of origin to the same point of destination at the same fare as the eligible patron.

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17. B

SERVICE RUN BREAKDOWN

53

Weekday Runs

Lifts

Full Day 6

AM Peak 1

PM Peak 1

8

Saturday Runs

Runs Vehicles Type Start Date Time End Date Time Run Comp Hours

10 6959 Lift 10/28/2017 5:00:00 AM 10/28/2017 6:45:00 PM Full Day 13.9 13 6960 Lift 10/28/2017 6:00:00 AM 10/28/2017 7:00:00 PM Full Day 13.0

Sunday Runs

Runs Vehicles Type Start Date Time End Date Time Run Comp Hours

10 6959 Lift 10/29/2017 5:00:00 AM 10/29/2017 6:45:00 PM Full Day 13.9

Runs Vehicles Type Start Date Time End Date Time Run Comp Hours

10 6959 Lift 10/18/2017 5:00:00 AM 10/18/2017 6:45:00 PM Full Day 13.9

12 6962 Lift 10/18/2017 5:30:00 AM 10/18/2017 6:30:00 PM Full Day 13.0

13 6963 Lift 10/18/2017 5:00:00 AM 10/18/2017 7:00:00 PM Full Day 14.0

14 6961 Lift 10/18/2017 5:30:00 AM 10/18/2017 6:45:00 PM Full Day 14.0

15 6964 Lift 10/18/2017 6:00:00 AM 10/18/2017 6:30:00 PM Full Day 12.5

16 6507 Lift 10/18/2017 5:30:00 AM 10/18/2017 7:30:00 PM Full Day 13.0

18 6508 Lift 10/18/2017 3:30:00 AM 10/18/2017 12:00:00 PM AM Peak 8.5

19 6508 Lift 10/18/2017 1:00:00 PM 10/18/2017 11:59:00 PM PM Peak 11.0

54

17. C

PROCEDURE FOR CUSTOMER INQUIRIES

55

SEPTA Customer Service Veritas Complaint Ticketing

Complaint Procedures

Customer inquiries are recorded in the Veritas Ticket System. Complaints and Commendations are an important service barometer. Veritas tickets are to be handled as follows:

SEPTA Customer Service Call Agents will: Enter all complaints.

When using Ve r i t as a g e n t s must be sure to select the appropriate category. (i.e. For driver commendation select “commendation driver.” For driver complaint select “driver.”) Complaints and commendations will be forwarded to CCT with appropriate details as required. CCT will review all complaints and direct them to the appropriate department for handling If a response is required by the Contractor, CCT wil l forward the Veritas t icket via email noti f ication and indicate what action is required by the Contractor. The Contractor shall promptly investigate the complaint and take appropriate corrective action. If no response is needed, but the Contractor should be apprised of the customer’s concerns, CCT designate “FYI” on the e-mail subject line after the tour number. Contractor shall submit a written response for any Veritas ticket that requires a response with: the original notification, Veritas ticket number, investigation findings and corrective action taken within five (5) business days of receipt of initial notification. Responses shall be directed to the CCT contact that sent the email notification. Attach all pertinent information to the e-mail. CCT anticipates making enhancements to the Vertas ticket system to allow Contactor to directly receive and report investigation findings and corrective action taken at some point in the future. The Contractor shall use the information contained in Veritas tickets to investigate and resolve complaints. The Contractor shall maintain the confidentiality of customer information related to complaints as prescribed in the Agreement. Customer Lost and Found Administration

1. The Contractor will be responsible for the direct administration of all items that

customers leave behind on the vehicles;

2. All customers who report lost personal items to SEPTA will be directed to contact the appropriate Contractor for recovery of the item;

3. Contractors will be required to tag and maintain all lost personal items on their premises for a minimum of 30 days;

56

4. Customers should be afforded the opportunity to pick up lost personal items from the contractor facility during normal business hours each day the contractor provides service;

5. Unclaimed lost items can be disposed of after 30 days.

57

17. D

VEHICLE CONDITION REPORT

58

VEHICLE CONDITION REPORT Date____________________________ Vehicle Number________________________ Time___________________________ Driver Name________________________ Odometer_______________________ Pre-Trip Inspection Post-Trip Inspection Check each item below, if OK. Do not check defective items.

STEERING MECHANISM GAS CAP WINDOWS REAR VIEW MIRRORS TRIANGLES (3) REAR DOOR UNLOCKED FIRST AID KIT REAR WINDOW CLOSED PARKING BRAKE WINDSHEILD WIPERS START ENGINE CONVEX MIRRORS, L&R TWO-WAY RADIO FUEL LEVEL (FULL) SEAT BELT CUTTER WHEELS AND RIMS SEAT BELT WHEEL LUGS RUBBER GLOVES W/C LIFT OPERATIONAL OIL PRESSURE GAUGE FLUIDS (OIL, BREAK,

TRANSMISSION) TEMPERATURE GAUGE HEADLIGHTS FUEL GAUGE TURN INDICATORS BATTERY GAUGE PARKING LIGHTS DASH LIGHTS BRAKE LIGHTS REGISTRATION BACKUP AND TAIL LIGHTS ACCIDENT CLAIMS KIT BACKUP ALARM INSURANCE CARD WARNING FLASHERS MAT HORN VEHICLE MARKINGS / DECALS HUBCAPS INTERIOR LIGHTS TIRES FIRE EXTINGUISHER ROOF VENT FIRE EXTINGUISHER MOUNT PASSENGER DOORS W/C SECUREMENTS DOORS UNLOCKED REAR VIEW MIRROR STEP LIGHT DEFROSTER INSPECTION STICKERS FRONT AC/HEAT LICENSE PLATE REAR AC/HEAT INTERIOR / EXTERIOR CLEANLINESS

Problems:__________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________ Signatures required on reverse side

59

Indicate Damage & Note Comments Below

Comments:

Signatures required:

Driver (sign & date)______ ______________________________________/_____/____

Supervisor (sign & date)_________________________________/_____/_____

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17. E

MAINTENANCE REQUIREMENTS

61

Cleaner’s Daily Work Record HOUSECLEANS

_____/___/____

DATE

Veh# Veh# Veh# Veh# DESCRIPTION OF WORK 1. Sweep/Vacuum vehicle where available 2. Remove all graffiti 3. Wipe down drivers area and front of vehicle 4. Wipe down passenger section of vehicle, walls, seats, ceiling, and handrails etc.

5. Clean all interior glass and mirrors 6. Scrape all gum off floor and steps 7. Scrub back of passengers seats with brush/detergent.

8. Wipe dry all passenger seats 9. Mop/vacuum floor and steps where applicable 10. Vacuum wheel chairs floor tracking 11. Scrub securement straps 12. Scrub down interior of front and center doors, step wall areas and wipe dry

__________________________________________ Employee Signature __________________________________________ Foreman Signature

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CCT "A" INSPECTIONVEHICLE # A1 A2 A3 DATE _____/_____/_____

(Circle one)VEHICLE MILEAGE STATE INSPECTION EXPIRATION DATE

HOUR METER EMISSION INSPECTION EXPIRATION DATE

DESCRIPTION ADJ. OK ADDITIONAL WORK REQUIRED1) Change engine oil/filter

2) Check transmission fluid level

3) Check power steering fluid level

4) Check engine drive belts

5) Check air filter

6) Check washer fluid level & wiper operation

7) Check tire pressure, record tread depth in 32 nd RF LF RR LR

8) Inspect cooling system & pressure test

9) Remove wheels, inspect brake system, record lining thickness in 32nd RF LF RR LR Reinstall wheels - torque to specifications

10) Inspect steering linkage

11) Inspect exhaust system

12) Lubricate chassis

13) Check axle fluid level

14) Inspect front & rear suspension

15) Check state inspection sticker, registration and insurance card. (Note exp. dates above)

16) Service batteries & load test. Check all cables & harnesses for corrosion, chaffing, 1 2

looseness & improper routing. Adjust / repair as needed.

17) Check all lights, switches & alarms

18) Check window & door operation

19) Inspect seat lock downs, seatbelts & occupant restraint systems

20) Inspect all fuel lines (pressure & return) for leaks, chaffing, improper routing.

Adjust and/or make repairs as needed.

21) Check heater & air conditioning system operation

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WHEELCHAIR LIFT INSPECTION ADJ. OK ADDITIONAL WORK REQUIRED INITIAL

23) Cycle w/c lift/ lubricate & adjust to manufacturer recommendations

24) Operate w/c lift and check for:

Mechanical binding & misalignment (platform angle, parallel arms, lift towers, etc.)

Leaking or improperly routed hydraulic tubing, cylinders, etc.

Inboard / outboard roll-stop barrier operation including latch

Inspect lift arm bushings, bearings, pivot pins for wear or damage

Hydraulic pump operation and fluid level

All mechanical lift adjustments according to manufacturer specifications

Platform microswitch (up/fold, down/unfold) adjustment to manufacturer specifications

Platform sensor pressure switch adjustment to manufacturer specifications

Missing / damaged pinch shields, gas springs, anti-rattle bumpers

Manual back-up pump & release valve operation, including hand lever

Inspect control box, clips, switches and harness

OTHER REPAIRS NEEDED (Circle and initial each when complete)

The below signatures certify that all inspection items on this form have been checked and repaired as required, and that the vehicle meets standards for safe operation.

Mechanics Signature________________________________ Foremans Signature____________________________

Date________________________________ Date____________________________

64

CCT PASSENGER CAR/VAN/MINIBUS "B" INSPECTION…GAS - DIESELAll Items to be Torqued to Manufacturer's Specifications

B1 B2 B3 B4 ODOMETER READING:______________________(Circle one)

VEHICLE #: DATE: HOURMETER READING:REPAIRS MECH. REPAIRS MECH.

DESCRIPTION MADE ADJ OK INITIAL DESCRIPTION MADE ADJ OK INITIAL

General LubricantCheck floor mats Wipe clean all grease fittings & lubricate chassisCheck license, owner's card, inspection stickers Check for & repair all fluid leaksCheck noisy valves or unusual engine noises Check transmission oil level & conditionCheck steering for excessive play Check differential oil levelCheck windshield wipers, washer system & horn Lubricate all cablesCheck hour meter operation & record reading above Check power steering unit and oil levelCold wash engine & compartment Check brake master cylinder fluid level & conditionCheck heater operation & A/C Check solvent level, windshield washerCheck speedometer operation Lube door hinges & hood latchesCheck accelerator EngineCheck parking brake & brake adjustment Change engine oil & filter Check for air/vacuum leak Check oil pressure & record ______PSIInspect & inflate tires, including spare & jack (if applicable) Check anti-freeze & record protection levelRecord tire tread depth in 32nd RRO LRO LRI RRI LF RF (min. - 5° - max. - 34°) ______Degrees

Check radiator, surge tank, cap, hoses, etc. for leaksCheck tires for abnormal wear Check water pump bearing play & fan clutch/bladeCheck fire extinguisher, flags, flares or equivalent Check all belts & pulleysCheck for muffler & exhaust system for leaks Inspect distributor cap & rotor

Body & Chassis Check P.C.V. valve & systemCheck exterior body damage incl. bumpers & mirrors Check crankcase breatherCheck all window glass & regulators Check air filters & systemsCheck door & hood latches Check engine idle speed & record RPM ____RPMCheck seats, lock downs & seat belts Check power package governorTorgue lugnuts to manufacturer's specification Inspect engine mountingsCheck spindles, king pins & ball joints Check exhaust smoke & record OK LT HeavyCheck wheel bearing - adj. Check for oil leaksCheck tie rods, drag link & idler arm Inspect all fuel lines (pressure & return) for leaks, chaffing, Check wheel bearing, hub & axle seals & dust covers improper routing. Adjust and/or make repairs as needed.Tighten U-bolts & body hold down bolts ElectricalCheck drive line, center brg., U-joints & flanges Service batteries and load test:Inspect brake linings & record lining thickness in 32nds LF RF LR RR Battery #1 (Primary)

Battery #2 (Auxillary)Inspect brake hydraulic system Check all cables & harnesses for corrossion, looseness,Inspect brake lines, hoses, valves & springs chaffing & improper routing - adjust / repair as needed.Check springs, shackle pins, center pins, etc. Check alternators & regulator output & recordInspect shock absorbers Check instrument panel & lightsPerform thorough visual under vehicle inspection Check all lights, switches & alarms

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Cycle w/c lift / lubricate & adjust to manufacturer Change gear oil in differentialrecommendations Perform engine tune up per specificationMechanical binding & misalignment (platform angle, Gasoline (According to manufacturer recommendation)parallel arms, lift towers, etc.) Replace spark plugs/gapLeaking or improperly routed hydraulic tubing, cylinders, etc. Change distributor cap & rotorInboard / outboard roll-stop barrier operation including latch Inspect ignition coils and wiresInspect lift arm bushings, bearings, pivot pins for Replace PCV Valve & crankcase breatherwear or damage Check ignition timingHydraulic pump operation and fluid level Diesel (According to manufacturer recommendation)All mechanical lift adjustments according to manufacturer Valve adjustmentspecifications Check fuel injection & glow plug operationPlatform microswitch (up/fold, down/unfold) adjustment to Check fuel pressure & record _______ PSImanufacturer specificationsPlatform sensor pressure switch adjustment to Road Test (2 miles)manufacturer specifications Check & record any additional problems that are detectedMissing / damaged pinch shields, gas springs, Brake operationanti-rattle bumpers Wheel shimmy, steering & suspensionManual back-up pump & release valve operation, Abnormal noisesincluding hand lever Engine pulling power (circle one) Poor Fair GoodInspect control box, clips, switches and harness Transmission Operation (circle one) Poor Fair GoodInspect / clean / lubriacte all securement devices Speedometer operation

All instruments & gaugesB2/B4 Inspection Only State Inspection Sticker Expiration - Month_____ Year____

Perform wheel alignment per manufacturers specs. Emissions Inspection Sticker Exp. - Month_____ Year____Replace windshield wiper bladesFlush cooling system & replace anti freezeChange transmission fluid filter/screenReplace fuel filter & air intake filter

REPORT OF ADDITIONAL REPAIRS TO BE MADE

The below signatures certify that all inspection items on this form have been checkedand repaired as required, and that the vehicle meets standards for safe operation.

Mechanics Signature________________________________ Foremans Signature____________________________

Date________________________________ Date____________________________

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Cleaner’s Daily Work Record

MINICLEANS

* Vehicles in service 5 consecutive days-2 times/week * Vehicles in service 7 consecutive days-3 times/week

____/____/____ Date

Veh# Veh# Veh# Veh# Veh# Veh# Veh# Veh# Veh#

Description of Work 1. Sweep/vacuum vehicle interior 2. Remove all graffiti 3. Wipe drivers area and front of vehicle

4. Clean all interior glass and mirror 5. Wipe passenger seats 6. Mop/vacuum floor and steps were applicable

7. Wash exterior of vehicle _____________________________ Employee Signature ____________________________ Foreman Signature

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PRETRIP ACCIDENT INSPECTION Date____________________________ Van Number________________________ Time___________________________ Driver Name________________________ Odometer_______________________ Attendant Name_____________________ Pre-Trip Inspection Accident Inspection Check each item below, if OK. Do not check defective items. Inside:

STEERING MECHANISM GAS CAP WINDOWS EYEBALL MIRROR TRIANGLES (3) REAR DOOR UNLOCKED FIRST AID KIT REAR WINDOW CLOSED PARKING BRAKE WINDSHEILD WIPERS START ENGINE CONVEX MIRRORS, L&R TWO-WAY RADIO AIR PRESSURE SEAT BELT CUTTER WHEELS AND RIMS SEAT BELT VAN NOS. (4 SIDES) RUBBER GLOVES W/C LIFT OPERATIONAL OIL PRESSURE GAUGE FLUIDS (OIL, BREAK,

TRANSMISSION) TEMPERATURE GAUGE HEADLIGHTS FUEL GAUGE TURN INDICATORS BATTERY GAUGE PARKING LIGHTS DASH LIGHTS BRAKE LIGHTS REGISTRATION BACKUP AND TAIL LIGHTS ACCIDENT CLAIMS KIT BACKUP ALARM INSURANCE CARD WARNING FLASHERS MAP HORN VAN NUMBER HUBCAPS INTERIOR LIGHTS TIRES FIRE EXTINGUISHER TRANSPEC VENT FIRE EXTINGUISHER PASSENGER DOORS COVER SECUREMENTS DOORS UNLOCKED REAR VIEW MIRROR STEP LIGHT DRFROSTER INSPECTION STICKERS FRONT AC/HEAT LICENSE PLATE REAR AC/HEAT CLEAN

Problems:____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________ Supervisor’s Signature: _______________________________________________________________________

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Maintenance Violations

Category 1 & 2 violations are in accordance with Section 175.80 of the PA DOT vehicle equipment regulations.

Category 1 Major defects: vehicle must be removed from service immediately and

repaired before returning to revenue service (major penalty assessed). Category 2 Minor defects: reported and repaired within 24 hours (minor penalty

assessed). Category 3 Fraudulent, improper or careless record keeping.

First Offense (written warning) Second Offense (minor penalty) Third Offense (major penalty) Each Subsequent Offense (major penalty)

Category 1 Violation

Condition of braking systems. All braking systems and components shall be in safe operating condition.

Condition of tires and wheels. All tires and wheels shall be in safe

operating condition. Condition of chassis. All items on chassis shall be in safe operating

condition.

Condition of steering components. Steering assembly and steering machines shall be in safe operating condition.

Condition of wheelchair lift and securement devices. W/C lift and

securement devices shall be in safe operating condition. Category 2 Violation

Condition of lamps and switches. Every required lamp or switch shall be in safe operating.

Condition of glazing and mirrors. All glazing and mirrors shall meet

all requirements of chapter 161 and Section 175.80 of the PA DOT Vehicle Equipment Regulations.

Condition of horns and warning devices. All horns and warning

devices shall be in safe operating condition.

Condition of exhaust system. All components of the exhaust system shall be maintained and operated to prevent engine exhaust gases from penetrating and collecting in any part of the vehicle occupied by the driver or passengers.

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Condition of body. All items on body shall be in safe operating

condition.

Condition of windshield wipers/washers. Every wiper/washer shall be in safe operating condition.

Condition of fuel systems. All components in fuel system shall be in

safe operating condition.

Condition of suspension. Every suspension component shall be in safe operating condition as described in Section 175.80 of the PA DOT Vehicle Equipment Regulations.

Required Records:

a) An identification of the vehicle including company number makes, serial number, year and tire size. In addition if the operator does not own the motor vehicle, the record shall identify the name of the person furnishing the vehicle

b) The means to indicate the nature and due date of the various inspection and

maintenance operations to be performed. c) A record of inspection and repairs, and maintenance indicating their date and

nature. d) A Driver Vehicle Condition Report for each revenue assignment noting any

defects reported and repairs made.

Record Retention:

a) The records required by this section shall be retained where the vehicle is either housed or maintained for a period of the one year and for six months after the vehicle leaves the operators control. All records shall be delivered to SEPTA upon expiration of the contract or lease agreement.

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SEPTA PARATRANSIT

Air Conditioning Inspection Worksheet Date:___________________ Mileage:_________________________ Van#:__________________ Mechanic:_______________________

DESCRIPTION ADJ OK INITIALS 1) Check A/C Lines at Compressor 2) A/C Pressure Switches/Terminals 3) Clean Evaporator/Condenser Coil 4) Run Air Conditioning 5) Check and Record Pressures: Suction Pressure _____ PSIG Discharge Pressure _____ PSIG

6) Check for Freon Leaks (repair) 7) Check Compressor Oil Level 8) Check Freon Level 9) Add Freon (only if needed) Record Amount _____ oz.

10) Replace Dryer Cartridge (if more that a 5 temperature difference inlet to outlet)

11) Recycle Freon/Recharge System (if opened for repairs)

12) Clean any signs of mechanical work

13) Record Duct Outlet Temperature at each evaporator

Outlet Temp ____________ F Outlet Temp ____________ F Ambient Temp __________ F

14) Record Ambient Temperature

Repairs made/comments:______________________________________________ ________________________________________________________________________________________________________________________________________________________________________________________

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CCT - Tire Change Record

Vehicle No: _ Carrier: _____________ Mileage: __________ Date: ___/___/20__ Circle all axles that apply: LF/RF RR/LR RRI/RRO/LRI/LRO Reason for tire(s) change: Note: Tires must always be correctly matched. Inspect all tires on vehicle to ensure tires and wheels are of the same type, brand, tread design, load and speed ratings, and approximate tread depth. Correct matching of front and rear tires is essential to obtain optimum performance and safe handling. Mechanic

Initials Procedures

*Follow procedures for dual rear wheel vehicles on both front and rear axle tire

changes.

Single Rear

Wheel Vehicles

*Dual Rear

Wheel Vehicles

#1 Examine all lug nuts and wheel studs for damaged threads. Replace damaged and adjacent wheel studs and lug nuts as required.

#2 Remove all rust, corrosion, dirt, paint buildup, burrs and foreign materials from the mounting surface of the brake drum or wheel hub and mounting surface on wheels to be installed. Follow procedure to prepare the mounting surface on both sides of wheels used on dual rear wheel vehicles.

#3a

Visually inspect wheels to be installed for worn or elongated hub or stud holes and/or cracks. Check mounting surface on each wheel to be installed with a straight edge per OEM Shop Manual.

#3b

Paint mounting surfaces on wheels with thin coat of fast drying primer. N/A

#4a

Install wheels on vehicle being careful not to damage wheel stud threads. Ensure wheels are flush with hub mounting surface. Use proper wheel and tire size for model year / vehicle type. Ensure wheels equipped with tire pressure sensors are used on appropriate models.

#4b

Align wheels using the small indexing hole (located between wheel stud holes) with the hub alignment pin on the hub-mounting surface. On rear axle, install and align outer wheel flush against inner wheel with the hub alignment pin protruding through the wheel index hole. Ensure valve stems are accessible on inner and outer wheels to adjust tire pressures.

N/A

CONTINUED ON REVERSE SIDE OF CARD (signatures required)

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CCT - Tire Change Record (Cont.)

Mechanic Initials

Procedures

*Follow procedures for dual rear wheel vehicles on both front and rear axle tire changes.

Single Rear

Wheel Vehicles

*Dual Rear

Wheel Vehicles

#5a On two-piece cone lug nuts, lubricate the contact surfaces between the lug nut and cone washer with one drop of motor oil. Never apply lubricant directly on wheel stud or lug nut threads.

N/A

#5b Install lug nuts. Run up snug using a crisscross pattern with hand or low power air wrench to minimize run out.

#6 Torque lug nuts with torque wrench to OEM specification. Use crisscross pattern to minimize run out. OEM Specifications: Ford Taurus 85-105 ft. lbs. C&E Ford E350 SRW & E450 DRW 126-170 ft.

#7 Adjust tire pressure to OEM specification.

#8 Paint wheels as required: 2005-07 Ford E350 SRW – Grey, 2008 and newer E350-E450 SRW/DRW w/ tire pressure sensor – White, 2013Ford Taurus – Black. Install WHEEL-

CHECK® LOOSE WHEEL NUT INDICATOR #73709 BY IMPERIAL SUPPLY LLC or approved equal on all wheel lug nuts, except sedans

The below signatures certify that procedures 1 thru 8 have been performed as required on both sides of this record. ________________________ ___/___/20___ ________________________ __/___/20___ Mechanic’s Signature Date Maintenance Manager’s Signature Date

Mechanic Initials

Procedures

*Follow procedures for dual rear wheel vehicles on both front and rear axle tire changes.

Single Rear

Wheel Vehicles

*Dual Rear

Wheel Vehicles

#9 After vehicle has run in service for 1 to 2 days, recheck with torque wrench to OEM specifications & step #6 as noted above. Reposition WHEEL-CHECK® LOOSE WHEEL NUT

INDICATORS as required.

N/A

The below signatures certify that procedure 9 has been performed as required above. __________________________ ___/___/20___ ____________________________ ___/___/20___ Mechanic’s Signature Date Maintenance Manager’s Signature Date

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17. F

DRIVER RELEASE INFORMATION

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RELEASE OF INFORMATION CONCERNING CRIMINAL RECORD INFORMATION AND CERTAIN MEDICAL TEST RESULTS I, (Name of Individual:) ______________________________________________________in consideration of (Name of Company:) ________________________________’s evaluation of my employment application or in consideration for my employment with said Company in a position involving Paratransit service for the Southeastern Pennsylvania Transportation Authority (“the Authority”), do hereby authorize said Company (hereinafter “employer”) and/or the Authority and their authorized officers, employees and representatives to obtain from criminal justice agencies information concerning the content (if any) of my current criminal record, and to obtain from any physician (s), hospital (s), clinic (s), laboratories and any other licensed/professional person (s) and institution (s) having such information, any and all information concerning any drug and alcohol test results (including measurements leading to such results) for any test (s) taken in the course of my application for employment or employment with the above-named employer. I further authorize employer and Authority and their authorized officers, employees and representatives to exchange between themselves such information concerning my personnel record and information from such criminal justice agencies and the above-referenced medical/scientific persons and institutions. I further authorize the Authority to release to any other Company to whom I may apply for employment to perform Paratransit-related services for the Authority, any information the Authority may learn as a result of my employment with, and/or application for employment with, the above-referenced employer, as a result of exchanges of information between SEPTA and the above-referenced employer, and any other information provided to SEPTA and/or the above-reference employer, either as a result of the use of this Release of Information or otherwise, from any third party or parties. I further authorize employer and Authority to provide a photographic copy, in lieu of the original, of this Release of Information, to any criminal justice agency, and to any physician (s), hospital (s), clinic (s), laboratory (ies) and any other licensed/professional medical/scientific person (s), and institutions, as good and sufficient evidence of my full and complete authorization to such criminal justice agencies and to such medical/scientific person (s), and institution (s), that they may at time or times promptly release such information, including copies of such information from their files, to employer and/or to the Authority, and its or their authorized officers, employees or representatives. ___________________________ Signature of Applicant/Employee (Type name below with current address) ___________________________ (Date of Signature)

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17. G

EMERGENCY WEATHER PLAN

ATTACHMENT 4: NOTIFICATION LIST - SEPTA CCT CONNECT STAFF

• CCT CONNECT staff is expected to keep this list of telephone numbers with themthroughout the emergency period. Each manager and supervisor must maintain an up-to-datelist of home telephone numbers of his/her staff.

• All SEPTA CCT CONNECT staff is required to report for duty and to remain on dutyduring any emergency.

Name Title Work, Cell & Home # Henry Davis Jr. Chief Officer, CCT

Deborah C. Zenquis Administrative Assistant II

Frank Brandis Director, Service Operations

Juanita Lancit Assistant Director, Transportation CCT Control Center

June Smith Manager, Reservations & Paratransit Scheduler

Tamla Ginyard Control Center Supervisor

Jamire Blackman Control Center Supervisor

Page 1 of 3

Name Title Work, Cell & Home # Kareem Sparks Control Center Supervisor

Dalton Lauser Control Center Supervisor

Vacant Control Center Supervisor :C:

Rhoshina H. Blakeney CCT Operations Manager Contract Operations

Powers, Alfonso Paratransit Service Coordinator

Green, Oliver Field Service Officer

Robert Graham Transportation Manager

Vacant Field Service Officer

Gonzales, Maria Field Service Officer

Transportation Manager

Sapp, Annette Transportation Manager

Vacant Field Service Officer

Page 2 of 3

Page 3 of 3

Name Title Work, Cell & Home #

Christopher Schukin Manager Contract Compliance

Kelley, Thomas Manager, Skills Training

Phillip Brown Instructor, CCT Operations

Steve Schoen Contract Compliance Officer

William Koutsouros (Bill) Contract Compliance Officer

Krajewski, Richard Director, Program Eligibility & Regulatory Compliance

West, Cassandra Manager, Program Eligibility & Regulatory Compliance

George Brown ADA Eligibility Administrator

Tracy Brant Regulator Coordinator

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17. H

SEPTA CCT BILLING POLICY MANUAL

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BILLING POLICY AND PROCEDURES MANUAL  SEPTA CUSTOMIZED COMMUNITY TRANSPORTATION 

               

   

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TABLE OF CONTENTS 

 I. INTRODUCTION                2  II. GENERAL BILLING POLICIES AND GUIDELINES        3 

 a. SEPTA Responsibilities to the Contractor      3 b. Contractor Responsibilities to SEPTA        3 c. Liquidated Damages              4 

i. Performance Related Liquidated Damages    4 ii. Safety‐Service  Related Liquidated Damages    4 

d. Service Disruptions/Weather Emergencies       4 e. SEPTA Audits                5 f. Dispute Resolution              5 g. Local, State and Federal Regulations        6  

III. INVOICING PROCEDURES              7  

a. Revenue Hour Calculations            7 b. Fare Reconciliation              8 

i. Fare Reconciliation Procedures        9 ii. Token Procedures            10 

I. Procedures for Handling Tokens    11 II. Submission of Tokens        12 

CCT Fares                  14    

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I.  INTRODUCTION  This  document  presents  an  overview  of  the  process  to  be  followed  by SEPTA CCT Contractors in preparing and submitting their monthly billing.  It is to be used as a reference  for Contractor  invoicing to SEPTA  for services rendered.  

II. GENERAL BILLING POLICIES AND GUIDELINES 

a. SEPTA Responsibilities to the Contractor 

 SEPTA  shall  provide  contractors  with  training  and  tools  as  they become  available  to  prepare  monthly  invoices  and  other  related documents contractually required by SEPTA.  Within forty‐five days of receipt of a notice to proceed, the contractors’ billing personnel will be  trained  in  the  use  of  the  new  Route Match  software  for  billing purposes.  The contractor shall receive written and hands on training and  training materials  as  they  become  available.    The  training will cover the areas of reporting processes and the invoice process.  After training,  SEPTA will provide  technical  support  and  assistance  to  the contractor  billing  staff,  respond  to  contractor  inquiries  and  resolve new or outstanding billing issues expeditiously and efficiently. 

 The Finance Department of CCT will endeavor  to pay all contractors within  30  days  from  receipt  of  a  complete  invoice.    A  complete invoice  is  defined  herein  as  one  that  has  all  required  carrier documentation needed by the SEPTA Billing staff to review, validate, and  reconcile  all  invoiced  contractor  charges  using  contractor  and SEPTA  information.    Incomplete  invoices  will  not  be  processed  or paid.    The  30‐day  processing  period  will  start  upon  receipt  of  a complete invoice which must include the following forms:  

   

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INFORMATION SUBMITTAL MILESTONES

Item Due

Contractor Invoice FORM #1 Monthly, no later than the fifth (5th) business days following the close of the fiscal month

Paid Drivers Hours FORM #2 Monthly, included with contractor invoice

Revenue Hours FORM #3 Submit data as completed, also include in contractor invoice

Fare Instrument (Tokens) FORM #4 Daily; following the second (2nd) business day of receipt by contractor.

Add-on Sheets FORM #5 Submitted with original manifest

Original Vehicle Manifest FORM #6 Daily, following the second(2nd) business day of original manifest’s tour date.

Vehicle Insurance Certificate FORM #7 May 1st of each service year

DOT Grants Driver Statistical FORM #8 Worksheet Due monthly, along with the Invoice

DOT Grants Fuel Consumption FORM #9 the Invoice

Due monthly with the invoice for the previous month’

 When a contractor will not be paid within 30 days, SEPTA will notify the  contractor with  the  reason  and  an  expected  date  for payment. Notification  may  be  made  either  orally  or  in  writing  if  the circumstances warrant.     

b. Contractor Responsibilities to SEPTA  

The Contractor shall submit  to SEPTA within  five days but not more than once each calendar month, an  invoice  for payment  for services rendered  in  the preceding month.   Supporting documentation must be mailed to and received prior to SEPTA conducting a review of the invoice.   Contractor will submit  its  invoice  in  the  format and on  the SEPTA  approved  forms  provided  in  the  Billing  Policy  Manual.  Contractor  shall  keep  written  records  in  reasonable  detail  of  all services performed under the Agreement.   All  financial data, written records,  reports,  manifest  display  and  information  prepared, generated or obtained  in connection with the contractor services for SEPTA  shall  be made  available  during  the  agreement  and  for  five years after the agreement has ended.     

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 The  Contractor  will  be  required  to  submit  to  SEPTA,  copies  of  all receipts for fuel (gasoline) utilized in the performance of the contract within  thirty  (30)  days  of  the  close  of  each  quarterly  evaluation period. 

 c. Liquidated Damages 

 i. Performance Related Liquidated Damages 

 Performance Liquidated Damages will be assessed in accordance with section 8.5 in the contract. 

 ii. Safety ‐ Service Related Liquidated Damages 

 Safety – Service  Liquidated Damages will be assessed  in accordance with the Liquidated Damages section 8.5 of the contract.   

 d. Service Disruptions/Weather Emergencies 

 In  the  event  of  a  weather  emergency  in  Philadelphia,  Bucks, Montgomery, Chester, and Delaware Counties leading to a reduction or cancellation of CCT Service, contractor hours will be paid in accordance to  the  guidelines  set  forth  in  the  Weather  Emergency  Plan.    Any adjustment  to  the  normal  calculation  of  revenue  hours  paid will  be authorized by CCT Control Center. During weather emergencies, there may  be  instances where  a  contractor may  be  paid  for  non‐revenue hours.  When  these  instances  occur,  they  will  be  approved  by  CCT Control Center.  When there is no documentation to support payment for  non‐revenue  hours,  the  contractor will  be  paid  based  on  normal revenue hour calculations.  

   

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 e. SEPTA Audits 

 SEPTA may with a 30 day advance notice to the contractor perform an examination of the Contractor’s financial and/or operation records to determine  the  reasonableness  of  the  amounts  billed  under  the contract  in  accordance  with  SEPTA’s  contract  and  other  state  and local  auditing  requirements.    SEPTA’s  audit  staff  will  contact  the contractor  to  discuss  areas  to  be  covered  during  each  audit  and schedule a mutually convenient date for the audit.  All contractors will be expected to provide a place for the auditor to work and to provide all material documents as requested.   

 Contractors  shall  keep  written  records  in  reasonable  detail  of  all services,  financial  data,  reports, work  sheets,  data  and  information prepared, generated, or obtained in connection with the Contractor’s performance under  the agreement. The Contractor  shall permit  the audit and examination of the aforementioned material  including the making  of  excerpts  and  transcriptions,  by  appropriate  officers  or representatives  of  SEPTA  and  any  governmental  funding  agency providing financial assistance for the Project, including but not limited to the United States Department of Transportation, the Office of the Comptroller  General  of  the  United  States,  and  the  Pennsylvania Department of Transportation.   

 f. Dispute Resolution 

 In  the  event  of  a  dispute  over  Contractor  charges,  SEPTA  shall withhold  compensation  for  the  sum  equal  to  the  full  value  of  the disputed  charges.    Undisputed  balances  of  such  invoices  (net  of regular adjustments such as liquidated damages, charges for drug and alcohol testing and the  like) shall not be withheld.   Contractors have 30  days  from  the  date  of  disbursement  to  challenge  any  payments made  by  SEPTA  for  services  rendered.    Contractors must  submit  a copy  of  the  manifest  along  with  any  relevant  documentation  to enable  the Billing staff  to assess  the scope and validity of  the claim. Upon  receipt,  SEPTA  shall  make  a  determination  and  offer  a resolution within 30 business days after adequate documentation has been provided.   Any  adjustments,  if necessary, will be made  in  the next billing invoice after a resolution has been reached.   

 

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Any  incomplete  or  unsubstantiated  billings  from  the  Contractor  for work  completed  will  not  be  reimbursed  to  the  Contractor.    Any pattern  or  practice  of  such  billings  may  result  in  termination  of Contractor’s Contract and possible legal action.   

 The  Contractor  shall  require  its  subcontractors  to  keep  written records in reasonable detail of all services performed by them for the Contractor  under  the  agreement  and  to  maintain  all  books,  data information and records in a form that will support the invoice billed to the Contractor. 

 g. Local, State and Federal Regulations 

 SEPTA  is mandated to submit various federal and state forms and/or reports.    To  complete  them,  it  is  necessary  that  SEPTA  coordinate with the Contractors.  Currently it is mandatory that every contractor submit  yearly  an  Operating  Expense  Summary  (federal  form  301), insurance,  and  driver  information.    Contractors  are  required  to complete  upon  request  any  federal  and  state  forms  and/or  reports within the prescribed time frame provided at the time of the request.  

 It is also mandatory for each contractor to supply on a monthly basis driver paid hours.   Driver Paid Hours are the hours paid to drivers for each  tour operated under  the  contract.   The hours must  include all hours paid  to driver  for service. The hours should be  included along with the contractor invoice for payment. Failure to submit driver paid hours will result in a delay of payment for services rendered.   

 III. INVOICING PROCEDURES  a. Revenue Hour Calculations 

 Revenue hours are hours  that are accumulated  from  the  first pick up until  the  last  drop‐off,  excluding  gaps  of  two  hours  or more.  A  gap occurs whenever there is a period of time equal or greater than two (2) hours from the last customer drop‐off to the next customer pick up. 

   

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 Service hours are hours accumulated  from  the  time  the driver  leaves the garage until the driver returns back to the garage, excluding gaps of two hours or more. A gap occurs whenever  there  is a period of  time equal or greater than two (2) hours from the last customer drop‐off to the next customer pick up. 

 

The contractor will receive from SEPTA’s CCT Finance Department all necessary templates along with training to complete the invoice.   The templates will calculate total revenue and service hours once the start and stop times are entered  for revenue and service hours.   Detailed instruction will be provided by CCT Finance for the preparation of the invoices. 

The  contractor will need all  the  “Daily Manifest displays”  related  to the  invoice period being  submitted  for payment.   Manifest displays are  source  documents  that  contain  detailed  trip  activity  during  the day of service.  

 b. Fare Reconciliation  

   i.  Fare Reconciliation Procedures  

SEPTA’s CCT Finance Department will supply the contractor with all necessary templates along with training to complete the form.  The fares should be reconciled daily by the Contractor’s cashier or billing analyst.  At the end of each week the information should be totaled and  then  submitted  in  the  monthly  invoice.    Below  are  the definitions of the fields to input manifest display data.  

   

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 Date:  Input the Date being reconciled.  Day:  In put the Day of the week being reconciled.  Tour#:  3  digit  Tour  number  taken  from  the  manifest 

display.  Driver Name  Taken from the manifest display.  Total Fare Due:  On  the  manifest  display,  calculate  all  fares 

collected minus cancels, no  shows and  trips with $0.00 fare expected.  

 # Tokens  Total amount of tokens collected from drivers.   Tokens $  Total number of tokens multiplied by token value 

of $1.80.  # Trail passes   Number  of  properly  documented  trail  pass  fares 

including  the  Trailpass  serial  number written  by the driver on the manifest display.   

 Trailpass $  Total  amount  of  Trailpass  fare  multiplied  by 

Trailpass value of $4.25.  Cash  Total amount of cash collected by the driver.  Total Fare Collected Tokens, Trailpass, and Cash added together.  Over/Shortage  Total  Fare  Due  minus  the  actual  Total  Fare 

Collected, equals over/shortage.  Total Cash Fare Collected  Total amount of Cash, Over/Shortage added 

together  equals  cash  fare  collected  (Input  on Invoice Worksheet Cash Fare Collected. 

   

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 ii. Token Procedures 

   I. Token Reconciliation by Contractor 

 

Only  ADA  Customers  are  permitted  to  use  tokens  (SRP Customers are not permitted to use tokens). 

ADA base  fare  is $4.25 or two tokens plus $0.25. (This fare also applies  to  the ADA Companion, Please note  that one registered Personal Care Attendant rides for free). 

An ADA  zone  charge  is $1.00  in  addition  to  the base  fare. (This  charge  is  applied  for  each  10‐mile  trip  segment  or portion  thereof,  beyond  the  initial  10  miles  traveled beginning  or  ending  in  Bucks,  Chester,  Delaware  and Montgomery counties). 

ADA  inter‐county  charge  is  $1.00  in  addition  to  base  fare. (This charge  is  for any  trip  that  travels more  than 3 miles into an adjacent county). 

After  the  drivers  collect  tokens  from  the  customers,  the number of tokens  is counted per tour and recorded on the Fare  Reconciliation  Report  along  with  the  drivers’  name, tour number, date and day.   

Once  counted,  money  collected  with  the  token,  and  any zone charges, should be reported in the cash column of the Fare Reconciliation Report. 

Tokens,  along  with  the  Fare  Reconciliation  Report,  are submitted  for  verification  from  an  authorized  carrier representative. 

All fares, including tokens, are to be verified in a secure area dedicated to this purpose. 

 II. Submission of Tokens 

 

SEPTA provides to the carrier, a form, entitled Submission of SEPTA  Paratransit  Tokens  Collected  in  Payment  of  Fare along with, a bundle of clear plastic “SAF‐T‐PAK” pouches to transport tokens. 

   

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“SAF‐T‐PAK” pouches can be physically obtained from:  

SEPTA CCT‐4th Floor 

1234 Market Street Philadelphia, PA 19107 

 

Tokens  are  recorded  daily  on  the  Submission  of  SEPTA Paratransit Tokens Collected in Payment of Fare form and kept in a secured location i.e., safe. 

Included on the form is the “SAF‐T‐PAK” number (located in the  upper  right  corner),  carriers’  name  and  address, quantity of tokens, date, total tokens reported, authorized carrier representative signature, and date of verification. 

Each  form  is  designed  to  calculate  a  weekly  amount  of tokens, beginning with the first day of the billing month. 

  Please note tokens must be separated by billing period.  

After tokens are verified, record on the “SAF‐T‐PAK” pouch the  following  information,  “from  and  to”, date  and dollar amount. 

Tokens  along  with  the  Submission  of  SEPTA  Paratransit Tokens  Collected  in  Payment  of  Fare  form  (“SAF‐T‐PAK” number must be  included on  the upper  left corner of  the form) are placed inside the pouch and then sealed. 

The  tear  strip  (located  across  the  top  of  the  “SAF‐T‐PAK” pouch)  with  date,  dollar  amount  and  signature  of authorized  carrier  representative,  is  removed  from  the perforation and kept for carriers’ records. 

   

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 Remember tokens must be counted for each billing month and then,  physically  delivered  to  SEPTA’s  Revenue  Collection Department the Wednesday following the prior Sunday through Saturday workweek to:  

SEPTA Revenue Collection 

200 West Wyoming Avenue Philadelphia, PA 19140 

Hours: 8:00 am – 12:00 pm Monday through Friday 

 All  carrier  token  deliveries  are  subject  to  count  by  SEPTA’s Revenue Collection Personnel.  Any variance in the token count will be resolved by using SEPTA’s count of the tokens. 

 iii. Trailpasses 

All  contractors  will  receive  credit  for  customer  usage  of Trailpasses when noted  in the Route Match verification screen.  Note that Trailpass usage is limited to ADA customers only.    Finance can  invalidate and  remove Trailpass  transactions  listed in  Route Match when  there  is  evidence  the  Trailpass  number written on the manifest display or in the system is not valid or if there is suspicious activity with the use of the Trailpass.   If valid Trailpass numbers are on the manifest display but not in the  Route Match  system,  Contractors  can  request  credit  from SEPTA by submitting a  list of these discrepancies to  include the date, tour, customer and time along with a copy of the manifest.  All contractors will receive a Trailpass Report by day and tour to be used in the reconciliation of fares.    

   

112

 Trailpass  reconciliation  is  an  on‐going  day‐  to‐day  process.    It requires  that  SEPTA  and  the  Contractor  work  independently using system and manifest display data to verify Trailpass usage by person, trip, tour and date.   Differences between SEPTA and contractor  accounting  of  Trailpass  usage  are  subject  to  daily reconciliation or dispute, if necessary.  Successful  implementation  of  this  policy  demands  a commitment by SEPTA and the contractor to enforce all policies for  the handling of  trail passes by drivers  (see attached Driver Training  ‐ Handling of Trail passes) as well as  independent trail pass validation and accounting.   

113

SUBMISSION OF SEPTA PARATRANSIT TOKENS 

COLLECTED IN PAYMENT OF FARE 

SAF‐T‐PAK Pouch No. __________   

 TO:   SEPTA REVENUE COLLECTIONS     200 WEST WYOMING AVENUE     PHILADELPHIA, PENNSYLVANIA 19140     HOURS – 8:00 AM – 12:00 PM, MONDAY THRU THURSDAY  FROM:  (CARRIER NAME)     (CARRIER ADDRESS)  SEPTA PARATRANSIT (FARE INSTRUMENTS) AS FOLLOWS: (NOTE: Report quantity for each day separately.)*  (                                          ) Carrier Name  QUANTITY:  __________   DATE: __________ QUANTITY:  __________   DATE: __________ QUANTITY:  __________   DATE: __________ QUANTITY:  __________   DATE: __________ QUANTITY:  __________   DATE: __________ QUANTITY:  __________   DATE: __________ QUANTITY:  __________   DATE: __________  TOTAL REPORTED:    __________      SEPTA’S  FINAL  TOKEN  COUNT _________  CERTIFIED  BY:  _______________________________________  DATE:__________,  20_____20_____                   (AUTHORIZED CARRIER REPRESENTATIVE) RECEIVED  BY:  ________________________________________  DATE:__________,  20_____20_____                           (AUTHORIZED SEPTA REPRESENTATIVE) COUNTED  BY:    ________________________________________  DATE:__________,  20_____20_____                        (AUTHORIZED SEPTA REPRESENTATIVE) NOTE: SEPTA’s count is final.     

114

c. CCT Fare Information   

ADA Base Fare $4.25 or 2 Tokens & $0.25 or Zone 2, 3, 4 Trailpass  ADA  Companion  Fare  (1  companion  may  accompany  an  ADA patron)  $4.25  or  2  Tokens  &  $0.25  or  Zone  2,  3,  4  Trailpass customer.  Additional ADA companions may ride at the same fare, space permitting.  ADA Personal Care Attendant A registered ATT  is allowed to ride free of charge  ADA Zone Charge  (One  ($1) Dollar  for each 10‐mile  trip segment or portion thereof, Beyond the  initial 10 miles traveled beginning or ending  in Bucks, Chester, Delaware and Montgomery  counties.)   This  charge  is  in addition to base fare.  ADA Inter‐County Charge (One ($1) Dollar for any trip that travels more  than  3 miles  into  an  adjacent  county).    This  charge  is  in addition to base fare.  SRP Base Fare $4.25 (No Tokens)  SRP Escort Fare  (One escort accompanying a registered rider can ride for $4.25.) (No tokens are accepted)  SRP  Group  Fare  (Three  (3)  or  more  registered  SRP  customers traveling  from  the  same  point  of  origin  to  the  same  destination within the service area pay $3.90 each.  No tokens are accepted)  SRP Group Escort Fare (One escort allowed at group rate of $3.90; no tokens are accepted)  Service Animal (A registered animal rides for free)  General Public  Individual Fare  ‐The  individual general public  fare is $28.33 for a registered individual; no tokens are accepted.     

115

General Public Group Fare The fare for this type of trip  is $26.00.  No tokens are accepted) 

Please  note  that  a  child  may  be  considered  an  escort  or  a companion.    Also,  children  under  4  years  of  age  must  use  a federally approved child safety seat.

116

EXHIBIT G – VEHICLE INSURANCE

COMPLETE ONE CERTIFICATION FOR THE APPLICANT AND FOR EACH SUBCONTRACTOR

Name of Applicant/Subcontractor

CURRENT PERIOD OF COVERAGE FROM_______________TO_______________

INSURANCE COMPANY _______________________________________________

Cost of coverage: Limits of coverage:

$_________________________________

$_________________________________

$_________________________________

$_________________________________

Liability ________________________

Comprehensive ______________ ___

Collision _______________________

Other – Specify: _________________ ______________________ ________ ___________________________ ___

Certification Statement (MUST BE COMPLETED BY INSURED):

I certify that I have obtained or will obtain insurance equivalent to that identified above for the period September 1, 2018 through August 31, 2023 and will require the insurance company to provide the Department with at least 60 days’ notice prior to any cancellation or change in the policy.

Signed: Signature of Person Responsible for Obtaining Insurance

117

17. I

RELEASE OF INFORMATION CONCERNING INSURANCE

118

RELEASE OF INFORMATION CONCERNING INSURANCE I, [Name of Paratransit Provider’s President or other authorized Corporate Officer]

_____________________________________________________________________________,

on behalf of [Name of Paratransit Provider’s Official Corporate Name]

______________________________________________________________ (“Paratransit

Provider”) in of our company’s response to SEPTA’s Request for Proposals for the Operation of

ADA Paratransit Services in Chester County (“SEPTA’s RFP”), do hereby authorize SEPTA

and/or their authorized officers, employees and representatives to obtain from all insurance

carriers which have provided insurance to Paratransit Provider within the last five (5) years

information concerning Paratransit Provider’s loss history, reserves, paid to date figures and

expense figures (allocated and unallocated) and any other information pertaining to the

Paratransit Provider’s insurance that is deemed necessary by SEPTA.

I further authorize SEPTA to use any information SEPTA may learn as a result of this

RELEASE in evaluating the Paratransit Provider’s response to SEPTA’s RFP.

I further authorize SEPTA to provide a photographic copy or the original of this Release

of Information to any insurance company, which has provided insurance to the Paratransit

Provider as good and sufficient evidence of its full and complete authorization for SEPTA to

obtain such insurance information and to such insurance companies, that they may at time or

times promptly release such information, including copies of such information from their files, to

SEPTA and/or its authorized officers, employees or representatives.

The Paratransit Provider, for itself and its employees, Board members, officers, agents,

contractors, licensees and invitees hereby releases SEPTA from and against any and all liability,

claims, suits, cost, expense, damages or counsel fees as a result, direct or indirect, of this Release

of information.

______________________ Paratransit Provider

BY: ________________________

President

DATE:___________________________

119

17. J

Chester County

FLEET ROSTER

120

Chester County Fleet Roster

Unit #  Year  Make  Model  Dimensions

Amb. Seats 

W/C Pos Odometer 

as of 11/8/17 

Estimated odometer 11/8/18 

Fuel Est Repl.

Yr 

D6506  2016  CEQ  PHOENIX  22X84‐WCL  4  3  79416  120672  Gas  FY‐2021 

D6507  2016  CEQ  PHOENIX  22X84‐WCL  4  3  78708  121608  Gas  FY‐2021 

D6508  2016  CEQ  PHOENIX  22X84‐WCL  4  3  80388  121344  Gas  FY‐2021 

D6959  2013  CEQ  PEGASUS 21X84‐WCL  4  3  165912  198000  Gas  FY‐2018 

D6960  2013  CEQ  PEGASUS 21X84‐WCL  4  3  163626  178866  Gas  FY‐2018 

D6961  2013  CEQ  PEGASUS 21X84‐WCL  4  3  159859  197611  Gas  FY‐2018 

D6962  2013  CEQ  PEGASUS 21X84‐WCL  4  3  165810  213270  Gas  FY‐2018 

D6963  2013  CEQ  PEGASUS 21X84‐WCL  4  3  166795  205015  Gas  FY‐2018 

D6964  2013  CEQ  PEGASUS 21X84‐WCL  4  3  157246  198814  Gas  FY‐2018 

121

18 - SAMPLE PERFORMANCE BOND

122

PERFORMANCE BOND "SAMPLE" Know all men and women (or persons) by these presents, that as principal (hereinafter called the Contractor) and as Surety (hereinafter called the Surety) are held and firmly bound unto SOUTHEASTERN PENNSYLVANIA TRANSPORTATION AUTHORITY, 1234 MARKET STREET, PHILADELPHIA, PA 19107-3780, as Obligee (hereinafter called SEPTA) in the amount of dollars ($ ), for the payment whereof the said Contractor and Surety bind themselves, and their respective heirs, executors, administrators, successors and assigns, jointly and severally, firmly by these presents. WHEREAS, the Contractor has by written agreement dated entered into a contract with SEPTA for which contract is hereby referred to and made a part hereof, and is hereinafter referred to as the Contract. NOW, THEREFORE, the condition of this obligation is such, that if the Contractor shall fully indemnify SEPTA against any loss or damage directly suffered through the failure of the Contractor to faithfully perform said contract, at the time(s), and in the manner therein specified, then this obligation shall be void; otherwise it shall remain in full force and effect. Provided however, whenever Contractor shall be, and declared by SEPTA to be in default under the Contract, the Surety may promptly remedy the default, or shall promptly; 1. Complete the Contract in accordance with its terms and conditions, or 2. Obtain a bid or bids for completing the Contract in accordance with its terms and conditions,

and upon determination by Surety of the lowest responsible Proposer, or, if SEPTA elects, upon determination by SEPTA and/or the Surety of the lowest responsible Proposer, arrange for a contract between such Proposer and SEPTA, and make available as work progresses and continue to make available (even though there should be a default or a succession of defaults under the contract or contracts of completion arranged under this paragraph) sufficient funds to pay the cost of completion less the balance of the contract price; but not exceeding, including other costs and damages for which the Surety may be liable hereunder, the amount set forth in the first paragraph hereof. The term "balance of the contract price," as used in this paragraph, shall mean the total amount payable by SEPTA to Contractor under the Contract and any amendments or other entitlements thereto, less the amount properly paid by SEPTA to Contractor.

AND PROVIDED FURTHER, that no action, suit or proceeding be instituted on this bond after the expiration of two (2) years from the date on which final payment under the Contract falls due. Signed, Sealed and Dated this day of , 20 .

(Contractor)

BY: (SEAL)

____________________________________ (Surety)

BY: (SEAL)

123

19 - PRICE PROPOSAL FORM

124

Year 1 Year 2 Year 3 Year 4 Year 5 5‐Year Total

Start Up Costs:

Summary ‐$                    ‐$                  ‐$                     ‐$                    ‐$                ‐$                

Other ‐$                    ‐$                  ‐$                     ‐$                    ‐$                ‐$                

Subtotal: ‐$                    ‐$                  ‐$                     ‐$                    ‐$                ‐$                

Labor:

Drivers ‐$                    ‐$                  ‐$                     ‐$                    ‐$                ‐$                

Maintenance ‐$                    ‐$                  ‐$                     ‐$                    ‐$                ‐$                

Supervision ‐$                    ‐$                  ‐$                     ‐$                    ‐$                ‐$                

Management ‐$                    ‐$                  ‐$                     ‐$                    ‐$                ‐$                

Administration ‐$                    ‐$                  ‐$                     ‐$                    ‐$                ‐$                

Fringe Benefits ‐$                    ‐$                  ‐$                     ‐$                    ‐$                ‐$                

Other Employee Costs ‐$                    ‐$                  ‐$                     ‐$                    ‐$                ‐$                

Shared Services ‐$                    ‐$                  ‐$                     ‐$                    ‐$                ‐$                

HR & Labor Relations ‐$                    ‐$                  ‐$                     ‐$                    ‐$                ‐$                

Other  Expenses ‐$                    ‐$                  ‐$                     ‐$                    ‐$                ‐$                

Subtotal: ‐$                    ‐$                  ‐$                     ‐$                    ‐$                ‐$                

Material & Supplies:

Oil & Lube ‐$                    ‐$                  ‐$                     ‐$                    ‐$                ‐$                

Tires & Tubes ‐$                    ‐$                  ‐$                     ‐$                    ‐$                ‐$                

Vehicle Maint. Parts ‐$                    ‐$                  ‐$                     ‐$                    ‐$                ‐$                

Material & Supplies ‐$                    ‐$                  ‐$                     ‐$                    ‐$                ‐$                

Subtotal: ‐$                    ‐$                  ‐$                     ‐$                    ‐$                ‐$                

Fuel:

Gasoline ‐$                    ‐$                  ‐$                     ‐$                    ‐$                ‐$                

Subtotal: ‐$                    ‐$                  ‐$                     ‐$                    ‐$                ‐$                

Facilities Costs:

Utilities ‐$                    ‐$                  ‐$                     ‐$                    ‐$                ‐$                

Lease ‐$                    ‐$                  ‐$                     ‐$                    ‐$                ‐$                

Depreciation ‐$                    ‐$                  ‐$                     ‐$                    ‐$                ‐$                

Other Costs ‐$                    ‐$                  ‐$                     ‐$                    ‐$                ‐$                

Subtotal: ‐$                    ‐$                  ‐$                     ‐$                    ‐$                ‐$                

Bond, Casualty, Insurance ‐$                    ‐$                  ‐$                     ‐$                    ‐$                ‐$                

Misc. Expenses ‐$                    ‐$                  ‐$                     ‐$                    ‐$                ‐$                

Outside Services ‐$                    ‐$                  ‐$                     ‐$                    ‐$                ‐$                

Mgmt Fee/Profit ‐$                    ‐$                  ‐$                     ‐$                    ‐$                ‐$                

Total Cost ‐$                    ‐$                  ‐$                    ‐$                   ‐$               ‐$                

Estimated Revenue Hours 15,700 16,000 16,200 16,500 16,700 81,100

Revenue Hour Rate ‐$                    ‐$                  ‐$                     ‐$                    ‐$                ‐$                

Fuel as Percent of Total Cost #DIV/0! #DIV/0! #DIV/0! #DIV/0! #DIV/0! #DIV/0!

Pricing Schedule Notes: Each line item must be in dollar amounts; that is, not hourly rates or per unit cost, for example.

Evaluation is based upon Five‐year Contract Amount.

"Revenue Hour Rate" equals Total Cost divided by Estimated Revenue Hours.

"Fuel as Percent of Total Cost" equals 'Fuel Subtotal' divided by 'Total Cost'.

Company Name:____________________________________________________________

  RFP # 18‐00066‐ARLW ‐ Initial Pricing Schedule

Operation of ADA Paratransit Services in Chester County

Company Name

125

Check box which is applicable:

□  PA TAX INCLUDED IN  FUEL COSTS

□  PA TAX NOT INCLUDED IN  FUEL COSTS

PA Fuel Tax Note: If PA Tax is included in fuel costs, then proposer agrees to submit to SEPTA quarterly fuel receipts and 

tax information.

___________________________________________________________________

AUTHORIZED SIGNATURE

__________________________________________

DATE

Company Name:_____________________________________________

This page to be included with any and all Price Proposals

RFP # 18‐00066‐ARLW ‐ Operation of ADA Paratransit Services in Chester County

 Fuel Tax Attestation 

126

20 - PERFORMANCE EVALUATION

127

PERFORMANCE EVALUATION (OTHER THAN ARCHITECT-ENGINEER)

1. FUND NUMBER

2. PURCHASE ORDER

3. CPMS NUMBER

IMPORTANT: Be sure to complete both pages of this Performance Evaluation. If additional space is necessary for any item, use Remarks Section on next page.

4. TYPE OF REPORT (Check one) INTERIM

COMPLETION OF SERVICE OR STUDY TERMINATION

5. REPORT NUMBER 6. DATE OF REPORT

7. NAME AND ADDRESS OF CONSULTANT 8. PROJECT DESCRIPTION AND LOCATION

9. OFFICE RESPONSIBLE FOR

A. SELECTION OF CONSULTANT B. NEGOTIATION/AWARD OF CONTRACT C. ADMINISTRATION OF CONTRACT

10. CONTRACT DATA A. TYPE OF WORK B. TYPE OF CONTRACT

FIXED PRICE COST PLUS FIXED FEE OTHER (Specify)

C. PROJECT COMPLEXITY DIFFICULT SIMPLE ROUTINE

D. PROFESSIONAL SERVICES CONTRACT

INITIAL CONTRACT

SUM

AMENDMENTS CLAIMS BY CONSULTANT FINAL CONTRACT SUM

NO.

AMOUNT NO AMOUNT

E. DATE OF NOTICE TO

PROCEED

F. CONTRACT COMPLETION DATE (Including extensions) G. ACTUAL COMPLETION DATE

11. KEY CONSULTANT DATA

A. NAMES

B. ADDRESS

C. SPECIALTY

12. OVERALL RATING

EXCELLENT AVERAGE POOR

13. RECOMMENDED FOR FUTURE CONTRACTS? YES NO (If "NO", explain in

REMARKS on reverse) 14A. NAME AND TITLE OF RATING OFFICIAL

15A. NAME AND TITLE OF REVIEWING OFFICIAL

14B. SIGNATURE 14C. DATE 15B. SIGNATURE 15C. DATE

128

PERFORMANCE EVALUATION (Other than Architect/Engineer) (Continuation from previous page)

Consultant:

Performance Elements N/A Excellent Average Poor No

Information Signature &

Date

Professionalism

Accuracy of Work

Cooperation

Completeness

Coordination

Effectiveness of Management

Timely Performance

Personnel Qualifications

Quality of Presentation

Quality of Work

REMARKS (Explain all Excellent and Poor ratings.)

129

21 - CERTIFICATION REGARDING LOBBYING

130

Certification Regarding Lobbying The undersigned certifies, to the best of his or her knowledge and belief, that: 1. No Federal appropriated funds have been paid or will be paid, by or on behalf of the

undersigned, to any person for influencing or attempting to influence an officer or employee of any agency, a Member of Congress, an officer or employee of Congress, or an employee of a Member of Congress in connection with the awarding of any Federal contract, the making of any Federal grant, the making of any Federal loan, the entering into of any cooperative agreement, and the extension, continuation, renewal, amendment, or modification of any Federal contract, grant, loan, or cooperative agreement.

2. If any funds other than Federal appropriated funds have been paid or will be paid to any

person for influencing or attempting to influence an officer or employee of any agency, a Member of Congress, an Officer or employee of Congress, or an employee of a Member of Congress in connection with this Federal contract, grant, loan, or cooperative agreement, the undersigned shall complete and submit Standard Form-LLL, "Disclosure Form to Report Lobbying," in accordance with its instructions.

3. The undersigned shall require that the language of this certification be included in the

award documents for all subawards at all tiers (including subcontracts, subgrants, and contracts under grants, loans, and cooperative agreements) and that all subrecipients shall certify and disclose accordingly.

This certification is a material representation of fact upon which reliance was placed when this transaction was made or entered into. Submission of this certification is a prerequisite for making or entering into this transaction imposed by section 1352, title 31, U. S. Code. Any person who fails to file the required certification shall be subject to a civil penalty of not less than $10,000 and not more than $100,000 for each such failure.

Signature:

Company Name:

Title:

Date:

[END OF SECTION]

131

22 – CERTIFICATION REGARDING COMPLIANCE WITH IMMIGRATION REFORM AND CONTROL ACT OF 1986

132

Certification Regarding Compliance with Immigration Reform and Control Act of 1986

The undersigned certifies, to the best of his or her knowledge and belief, that: 1. Contractor has and will continue to comply with, for the duration of this Contract, the

requirements of 8 U.S.C. § 1324a with respect to the hiring, recruiting or referral for employment of an alien in the United States of America.

2. Contractor will:

1) Complete the Employee Eligibility Form (I-9) for each person that it hires 2) Utilize the electronic employment verification system (“E-Verify”) designated in

Executive Order 12989, and shall keep each I-9 Form on file for at least three (3) years, or one (1) year after employment ends, whichever is longer.

3. Contractor shall require that the provisions of this certification be included in the award

documents for all sub-awards at all tiers (including subcontracts, subgrants, and contracts under grants, loans, and cooperative agreements) and that all subrecipients shall certify and disclose accordingly.

This certification is a material representation of fact upon which reliance was placed when the parties entered into this Contract. Submission of this certification is a prerequisite for making or entering into this transaction imposed by Act 43 of 2006, the Illegal Alien Labor on Assisted Act also known and cited as the Prohibition of Illegal Alien Labor on Assisted Projects Act. Signature: ___________________________________________________________ Company Name: ___________________________________________________________ Title: ___________________________________________________________ Date: ____________________________________________________________

[END OF SECTION]

133 NAECFTEC 1116

23 – DRUG FREE WORK PLACE CERTIFICATE

134 NAECFTEC 1116

DRUG-FREE WORKPLACE ACT CERTIFICATION

FOR A PUBLIC OR PRIVATE ENTITY 1. Proposer certifies that it will provide a drug-free workplace by:

a. Publishing a statement notifying all employees that the unlawful manufacture, distribution, dispensing, possession, or use of a controlled substance is prohibited in the Company’s workplace and specifying the actions that will be taken against employees for violation of such prohibition;

b. Establishing an ongoing drug-free awareness program to inform employees

performing services on behalf of the Contractor for SEPTA about;

(1) The dangers of drug abuse in the workplace:

(2) The Company’s policy of maintaining a drug-free workplace;

(3) Any available drug counseling, rehabilitation, and employee assistance programs; and

(4) The penalties that may be imposed upon employees for drug abuse

violations occurring in the workplace;

c. Making it a requirement that each employee to be engaged in the performance of services on behalf of the Contractor for SEPTA to be given a copy of the statement required by paragraph a.;

d. Notifying the employee in the statement required by paragraph a. that, as a

condition of employment the employee performing services on behalf of SEPTA for the Contractor will -

(1) Abide by the terms of the statement; and

(2) Notify the employer in writing of his or her conviction for a violation of a

criminal drug statute occurring in the workplace no later than five calendar days after such conviction;

e. Notify SEPTA in writing, within ten calendar days after receiving notice under

subparagraph d.(2) form an employee or otherwise receiving actual notice of such conviction. Employers of convicted employees shall provide notice, including position title, to the SEPTA Assistant General Manager, or his designate, on whose project activity the convicted employee was working;

f. Taking one of the following actions, within thirty (30) calendar days of receiving

notice under subparagraph d.(2), with respect to any employee who is so convicted -

135 NAECFTEC 1116

(1) Taking appropriate personnel action against such an employee, up to and

including termination, consistent with the requirements of the Rehabilitation Act of 1973, as amended; or

(2) Requiring such employee to participate satisfactorily in a drug abuse

assistance or rehabilitation program approved for such purposes by a Federal, State or local health, law enforcement, or other appropriate agency; and

g. Making a good faith effort to continue to maintain a drug-free workplace through

implementation of paragraphs a., b., c., d., e., and f. 2. The Company’s headquarters is located at the following address:

_________________________ _________________________

_________________________

Signature:

Company Name:

Title:

Date:

136 NAECFTEC 1116

24 – QUARTERLY FUEL SUMMARY REPORT

137 NAECFTEC 1116

Fuel Tax receipts are ONLY based on a calendar year. Each quarter must be separated(First quarter includes January – March; second quarter includes April – June; thirdquarter includes July – September; and fourth quarter includes October – December).Only those fuel receipts that correspond with each month may be entered into that month(i.e. May receipts for May, June receipts for June).

If your firm uses a credit card, all transactions before and after that corresponding monthmust be removed and entered into the correct month. All transactions for the prior yearand all transactions for the beginning of a new calendar year must be removed.

For example, if a firm is entering receipts for the calendar year 2018, and is using a credit card for fuel purchases, and purchases fuel in December of 2017 and January of 2018, and the credit card cut-off date is January 15, 2018, all transactions prior to January 1, 2018 must be removed. Only those transactions for January 2018 can be entered into form. When the final credit card statement comes in for the end of the 2018 calendar year and the cut off is January 15, 2019, all transactions after Dec. 31, 2018 must be removed (those will be entered into the next year’s fuel tax).

Reconciliation of fuel receipts must be completed for each fuel vendor. For example, ifboth ABC Resources and XYZ Resources are supplying the same paratransit companyfuel for the same contract, a reconciliation of the fuel receipts report must be completedfor ABC Resources and one fuel receipts must be completed for XYZ Resources. Usethe format below when submitting fuel tax receipts for each quarter:

CCT Fuel Summary - CY 2018 - Fuel Tax Firm Name: Joe's Paratransit Contract: Chester County Fuel Vendor XYZ Resources

Cost per Gallon Month # of Vehicles # of Gallons Include Tax Total Cost

Jan. 15 50.4900 $2.3569 $119.00 Jan. 15 48.6900 $2.3899 $116.36 Feb. 15 50.0000 $ 2.2398 $111.99 March

104.1800 $347.35

138 NAECFTEC 1116

A summary page must be submitted with all fuel tax receipts as in the examplebelow:

CCT ANNUAL Fuel Summary Report Fuel Receipts Year 2018

Paratransit Company: Joe's Paratransit County: Chester County Name of Fuel Provider XYZ Resources

Month # of VehiclesGallons Purchased

Per Month Total Cost Per Month

January 15 6,064.6498 $ 7,761.54 February 11 4,216.7690 $ 11,787.17

March 12 8,050.6369 $ 20,116.20

April 15 May 15

June 15 July 14

August 15 September 15

October 16 November 18 December 15

Total 18,332.0557 39,664.9100

A letter from each fuel supplier must be submitted on the fuel’s supplier letterhead with anoriginal wet signature stating that all fuel taxes were paid by the paratransit vendor.

139 NAECFTEC 1116

25 – BID / PROPOSAL PROTEST PROCEDURES

140 NAECFTEC 1116

SEPTA Bid/Proposal Protest Procedure: Bid/proposal protests relative to this procurement will be reviewed and adjudicated by SEPTA in accordance with the attached Bid/Proposal Protest Procedure.

SEPTA’s RFP PROTEST PROCEDURE The definitions, policies and procedures cited below are applicable to this section only. 1.0 PURPOSE

1.1 This section describes the policies and procedures governing the receipt

and resolution of protests in connection with an Invitation for Bid (IFB) or Request for Proposal (RFP). This procedure is applicable to all procurements in excess of $100,000. Bid/proposal protests for procurements of less than $100,000 shall be informally handled by the Assistant General Manager of Procurement, Supply Chain & DBE of Procurement or his/her designee.

2.0 DEFINITIONS

2.1 "Interested Party" means any bidders/proposers. 2.2 "days" means business days.

2.3 “Filed” means the date of receipt by The Office of SEPTA’s Assistant

General Manager of Procurement, Supply Chain & DBE of Procurement or his/her designee (hereinafter Assistant General Manager of Procurement, Supply Chain & DBE of Procurement).

2.4 “Federal/State Law or Regulation” means any valid requirement imposed by Federal, State, or other Statute or regulation.

2.5 “Presumptive Contractor” means the bidder/proposer that is in line for award of the contract in the event that the protest is denied.

2.6 “Protestant” is an Interested Party who is aggrieved in connection with the solicitation or award of a contract and who files a protest.

3.0 TYPES OF PROTESTS/ TIME LIMITS

3.1 Pre-Bid/Proposal Protest is based upon alleged restrictive specifications or alleged improprieties in SEPTA’s procurement process. A Protestant must file a pre-bid/proposal protest no later than five (5) days prior to bid opening date by 4:30 p.m. Philadelphia prevailing time.

3.2 Pre-Award Protest is based upon alleged improprieties of a Bid/Proposal. A Protestant must file a pre-award protest no later than five (5) days after the Protestant knows or should have known of the facts giving rise thereto by 4:30 p.m. Philadelphia prevailing time.

141 NAECFTEC 1116

3.3 Post-Award Protest is based upon the award of a contract. A Protestant

must file a post-award protest no later than five (5) days after the notification to the unsuccessful firms of SEPTA’s intent to award, or no later than five (5) days after an unsuccessful firm becomes aware of SEPTA’s intent to award a contract, whichever comes first, by 4:30 p.m. Philadelphia prevailing time.

4.0 CONTENTS OF PROTEST

4.1 Protests must be in writing, and filed directly with the Office of SEPTA’s Assistant General Manager of Procurement, Supply Chain & DBE of Procurement, at the address indicated in the solicitation, and must contain the following information: a. The name, address and telephone number of the Protestant; and b. Identity of the IFB or RFP (by number and description); and c. A detailed factual statement of the grounds for protest; and d. The desired relief, action or ruling. \

5.0 ACTION BY SEPTA

5.1 Procurement Process Status Upon timely receipt of a protest, SEPTA will delay the opening of bids until after resolution of the protest for protests filed prior to the bid opening, or withhold award until after resolution of the protest for protests filed after bid opening. However, SEPTA may open bids or award a contract whenever SEPTA, at its sole discretion, determines that:

a. The items or work to be procured are urgently required; or b. Delivery or performance will be unduly delayed by failure to make

the award promptly; or c. Failure to make prompt award will otherwise cause undue harm to

SEPTA or a funding source. If the protest is filed before the award of the contract, SEPTA will

advise the Presumptive Contractor of the pending protest.

5.2 If deemed appropriate, SEPTA may conduct an informal conference on the merits of the protest with all Interested Parties invited to attend.

142 NAECFTEC 1116

5.3 Response to the Protest

SEPTA’s Assistant General Manager of Procurement, Supply Chain & DBE of Procurement will respond in detail to each substantive issue raised in the protest within a reasonable time after the protest is filed. SEPTA’s response shall address only the issues raised originally by the Protestant. When, on its face a protest does not state a valid basis for protest or is untimely, the Assistant General Manager of Procurement, Supply Chain & DBE of Procurement may summarily dismiss the protest without requiring a detailed response.

5.4 Rebuttal to SEPTA Response

The Protestant may submit a written rebuttal to SEPTA’s response, addressed to the Assistant General Manager of Procurement, Supply Chain & DBE of Procurement, but must do so within five (5) days after receipt of the original SEPTA response. SEPTA will not address new issues raised in the rebuttal. After receipt of the Protestant’s rebuttal, the Assistant General Manager of Procurement, Supply Chain & DBE of Procurement will review the protest and notify the Protestant of his/her final decision.

5.5 Request for Additional Information Failure of the Protestant to comply with a request for information as specified by SEPTA’s Assistant General Manager of Procurement, Supply Chain & DBE of Procurement, may result in determination of the protest without consideration of the additional information if subsequently produced. If any Interested Party requests information from another Interested Party, the request shall be made to SEPTA’s Assistant General Manager of Procurement, Supply Chain & DBE of Procurement, and, if SEPTA so directs, shall be complied with by the other party within five (5) days.

5.6 Request for Reconsideration If data becomes available that was not previously known, or there has been an error of law, a Protestant may submit a request for reconsideration of the protest. SEPTA’s Assistant General Manager of Procurement, Supply Chain & DBE of Procurement will again review the protest considering all currently available information. The Assistant General Manager of Procurement, Supply Chain & DBE of Procurement’s determination will be made within a reasonable period of time, and his/her decision will be considered final.

143 NAECFTEC 1116

5.7 Decision

Upon review and consideration of all relevant information the determination as issued by SEPTA will be final.

6.0 CONFIDENTIALITY OF PROTEST

Material submitted by a Protestant will not be withheld from any Interested Party, except to the extent that the withholding of information is permitted or required by law or regulation. If the Protestant considers that the protest contains proprietary material which should be withheld, a statement advising of this fact must be affixed to the front page of the protest submission and the allegedly protected information must be so identified whenever it appears.

7.0 FEDERAL TRANSIT ADMINISTRATION (FTA) INVOLVEMENT

Where procurements are funded by the FTA within five (5) business days from receipt of SEPTA’s final decision, the Protestant may file a protest with the FTA only where the protest alleges that SEPTA failed to have or failed to adhere to its protest procedures or there was a violation of Federal Law or Regulation. Any protest to the FTA must be filed in accordance with FTA Circular 4220.1F.

[END OF SECTION]

144 NAECFTEC 1116

26 - DBE RESOURCE LIST

12-Mar-18 BID LISTINGREPORT RUN DATE:

SOUTHEASTERN PENNSYLVANIA TRANSPORTATION AUTHORITYDBE PROGRAM OFFICE

PROJECT NAME: Operation of ADA Paratransit Services - Chester CountyDBE Resource List

Other Apparel Accessories and Other Apparel Manufacturing315999NAICS:

JCM & ASSOCIATES INC

5443 E WASHINGTON BLVD

(323) 726-9040 (323) 726-8643

JOSE CORNEJO

1610-0909-4

Contact Name:

Company Name:

Address:

Telephone: Fax:

Certification No.:Cert. Status:

DBE--SEPTA

DBE

OBE 9/22/2018CITY OF COMMERCE, CA 90040-2105

Reassess. Date:

INDUSTRIAL UNIFORMS, MEDICAL UNIFORMSBusiness Desc.:

SEPTA:

UCP:

NON-DBE:

tonycornejo@bluegooseuniforms.comE-Mail:

20665500

Vendor No.:

COUNT: 1

Quick Printing323114NAICS:

BTC ENVELOPES & PRINTING LLC

P. O. BOX 1110

(215) 852-9038 (215) 923-8946

ANDREW D. MAGNUS

1937-0613-2

Contact Name:

Company Name:

Address:

Telephone: Fax:

Certification No.:Cert. Status:

DBE--SEPTA

DBE

OBE 6/25/2018NORRISTOWN, PA 19404

Reassess. Date:

FULL SERVICE BUSINESS SOLUTIONS SUPPLIER FOR MARKETING, ADVERTISING, OPERATIONS PRINTED MATERIAL, ART DESIGN, COMMERCIAL PRINT, DIGITAL, OFFSET, LARGE FORMAT, ENVELOPES - PRINT AND CONVERT, PROMOTIONAL PRODUCTS AND MAIL SERVICE

Business Desc.:

SEPTA:

UCP:

NON-DBE:

andrew@thebtcsolution.comE-Mail:

20776500

Vendor No.:

CLARK TRANSPORTATION CONSULTING & SERVIC

1 VAIL LANE

(908) 642-4570 (908) 284-1081

BRIAN L. CLARK

1663-0912-2

Contact Name:

Company Name:

Address:

Telephone: Fax:

Certification No.:Cert. Status:

DBE--SEPTA

DBE

OBE 9/30/2016FLEMINGTON, NJ 08822

Reassess. Date:

ENGINEERING CONSULTING AND DESIGN RAILWAYS, RAPID TRANSIT AND LIGHT RAIL SIGNAL SYSTEMS PROFESSIONAL AND MANAGEMENT DEVELOPMENT TRAINING

Business Desc.:

SEPTA:

UCP:

NON-DBE:

bclark@clarktransportation.netE-Mail:

20401100

Vendor No.:

COUNT: 2

1

DBE--Disadvantaged Business Enterprise

ESB--Emerging Small Business

SBE--Small Business Enterprise

Source: BizTrak System (All Rights Reserved By Business Innovations Plus, Inc.)

Motor Vehicle Supplies and New Parts Merchant Wholesalers423120NAICS:

DLR DISTRIBUTORS INC

P.O. BOX 870146

(770) 413-0094 (770) 413-0047

DENNIS RILEY

1755-0813-2

Contact Name:

Company Name:

Address:

Telephone: Fax:

Certification No.:Cert. Status:

DBE--SEPTA

DBE

OBE 8/27/2017STONE MOUNTAIN, GA 30087

Reassess. Date:

MATERIAL / SUPPLY MANAGEMENTBusiness Desc.:

SEPTA:

UCP:

NON-DBE:

dennis@dlrdistributors.comE-Mail:

20373800

Vendor No.:

RIEGEL RESOURCES, LLC

115 DELAWARE AVE

(610) 692-7191 (610) 344-2864

MICHELLE RIEGEL

1312-0212-3

Contact Name:

Company Name:

Address:

Telephone: Fax:

Certification No.:Cert. Status:

DBE--SEPTA

DBE

OBE 2/27/2018CHESTER, PA 19380

Reassess. Date:

POWERWASHING SERVICES, OTHER ACCOUNTING SERVICES, LANDSCAPING, JANITORIAL, SNOW REMOVAL, HAULING, VEHICLE REPAIRS & PARTS

Business Desc.:

SEPTA:

UCP:

NON-DBE:

michelleriegel21@gmail.comE-Mail: Vendor No.:

COUNT: 2

Tire and Tube Merchant Wholesalers423130NAICS:

BIG APPLE TIRE INC

2005 ADAM CLAYTON POWELL JR. BLVD

(212) 222-4074 (212) 222-6291

MATTHEW BROWN

1678-0809-2

Contact Name:

Company Name:

Address:

Telephone: Fax:

Certification No.:Cert. Status:

DBE--PAT

DBE

OBE 8/31/2012NEW YORK, NY 10027

Reassess. Date:

TIRE SERVICE FOR TRANSIT VEHICLES - LABOR ONLYBusiness Desc.:

SEPTA:

UCP:

NON-DBE:

bigappletire@aol.comE-Mail: Vendor No.:

COUNT: 1

Stationery and Office Supplies Merchant Wholesalers424120NAICS:

AD INFINITEM, INC.

704 ROSS DRIVE

(215) 322-9892 (215) 322-9862

JEFFREY TIHANSKY

2109-0713-0

Contact Name:

Company Name:

Address:

Telephone: Fax:

Certification No.:Cert. Status:

DBE--SEPTA

DBE

OBE 7/3/2019LANGHORNE, PA 19053

Reassess. Date:

RSALES OF ADVERTISING AND BUSINESS PROMOTIONAL ITEMS.Business Desc.:

SEPTA:

UCP:

NON-DBE:

jeff@adinfinitem.comE-Mail:

20990100

Vendor No.:

2

DBE--Disadvantaged Business Enterprise

ESB--Emerging Small Business

SBE--Small Business Enterprise

Source: BizTrak System (All Rights Reserved By Business Innovations Plus, Inc.)

APPAREL, PRINT AND PROMOTIONALS, INC.

200 SOUTH 18TH STREET

(717) 233-4277 (717) 233-4222

DAVID F. COBBContact Name:

Company Name:

Address:

Telephone: Fax:

Certification No.:Cert. Status:

DBE--PENNDOT

DBE

OBE 2/28/2018HARRISBURG, PA 17104

Reassess. Date:

COMMERCIAL PRINT APPAREL AND PROMOTIONALSBusiness Desc.:

SEPTA:

UCP:

NON-DBE:

dcobb@theappsolution.netE-Mail:

20908800

Vendor No.:

CR CREATIONS, INC.

1004 INGRAM COURT

(215) 540-8556 (215) 540-8557

CAROL MEYERS JARVIS

2181-1014-3

Contact Name:

Company Name:

Address:

Telephone: Fax:

Certification No.:Cert. Status:

DBE--SEPTA

DBE

OBE 10/9/2017AMBLER, PA 19002

Reassess. Date:

SALE OF ADVERTISING & PROMOTIONAL PRODUCTSBusiness Desc.:

SEPTA:

UCP:

NON-DBE:

crcreates@aol.comE-Mail: Vendor No.:

J. T. DILLARD, LLC DBA ZAYMAT DISTRIBUTO

25906 EMERY ROAD

(440) 605-9000

J. TERRELL DILLARD

3006-0317

Contact Name:

Company Name:

Address:

Telephone: Fax:

Certification No.:Cert. Status:

DBE--SEPTA

DBE

OBE 3/17/2018CLEVELAND, OH 44128

Reassess. Date:

SAFETY AND CONSTRUCTION SUPPLIES, CONCRETE RESTORATION PRODUCTS, BUS AND RAILWAY PARTS, SOIL EROSION CONTROL PRODUCTS, FUEL DISTRIBUTION MANAGEMENT SYSTEMS

Business Desc.:

SEPTA:

UCP:

NON-DBE:

terrell.dillard@zaymat.comE-Mail: Vendor No.:

LUCILLE MAUD CORPORATION

513 N OLDEN AVE

(609) 393-7555 (609) 393-1140

LOUIS MUIRHEAD

1384-0511-2

Contact Name:

Company Name:

Address:

Telephone: Fax:

Certification No.:Cert. Status:

DBE--SEPTA

DBE

OBE 5/31/2018TRENTON, NJ 08638-4329

Reassess. Date:

COMPUTER AND TELECOMMUNICATIONS, SYSTEMS INTEGRATOR, HARDWARE AND SOFTWARE SALES AND SERVICES

Business Desc.:

SEPTA:

UCP:

NON-DBE:

lou@lucillemaud.comE-Mail:

11195200

Vendor No.:

SUPRA OFFICE SOLUTIONS INC

P.O. BOX 201

(267) 275-8888 (267) 275-8883

MARLIN LIN THOMASContact Name:

Company Name:

Address:

Telephone: Fax:

Certification No.:Cert. Status:

DBE--PENNDOT

DBE

OBE 9/30/2018BALA CYNWYD, PA 19004

Reassess. Date:

WHOLESALER OF FURNITURE, OFFICE EQUIPMENT, COMPUTERS, COMPUTER PERIPHERALS AND SOFTWARE, PRINTING AND WRITING PAPER, STATIONARY AND OFFICE SUPPLIES

Business Desc.:

SEPTA:

UCP:

NON-DBE:

execs@supraos.comE-Mail:

20903300

Vendor No.:

COUNT: 6

3

DBE--Disadvantaged Business Enterprise

ESB--Emerging Small Business

SBE--Small Business Enterprise

Source: BizTrak System (All Rights Reserved By Business Innovations Plus, Inc.)

Petroleum and Petroleum Products Merchant Wholesalers (except Bulk Stations 424720NAICS:

FILLY OIL INC

300 YORKTOWN PLAZA

(800) 536-2322 (267) 620-0048

BARBARA BROWN

928-0311-3

Contact Name:

Company Name:

Address:

Telephone: Fax:

Certification No.:Cert. Status:

DBE--PENNDOT

DBE

OBE 3/31/2014ELKINS PARK, PA 19027

Reassess. Date:

REGULAR DEALER IN DIESEL FUEL, HEATING OIL, LUBRICANTS, BROKER IN ASPHALTS & GASOLINE

Business Desc.:

SEPTA:

UCP:

NON-DBE:

barbarabrown561@gmail.comE-Mail:

11503000

Vendor No.:

HOMELAND INDUSTRIAL SUPPLY, INC.

P.O. BOX 655

(844) 350-1550 (484) 324-4642

DONNA KING

3044-0118

Contact Name:

Company Name:

Address:

Telephone: Fax:

Certification No.:Cert. Status:

DBE--SEPTA

DBE

OBE 7/25/2018CHESTER HEIGHTS, PA 19017

Reassess. Date:

DISTRIBUTOR OF INDUSTRIAL CHEMICALS, CLEANERS & LUBRICANTS; WHOLESALER OF PAINT, VARNISH & SUPPLIES; WHOLESALER OF JANITORIAL EQUIPMENT & SUPPLIES; WHOLESALER OF MACHINE TOOLS & ACCESSORIES

Business Desc.:

SEPTA:

UCP:

NON-DBE:

support@homelandindustrialsupply.comE-Mail:

21083900

Vendor No.:

J. T. DILLARD, LLC DBA ZAYMAT DISTRIBUTO

25906 EMERY ROAD

(440) 605-9000

J. TERRELL DILLARD

3006-0317

Contact Name:

Company Name:

Address:

Telephone: Fax:

Certification No.:Cert. Status:

DBE--SEPTA

DBE

OBE 3/17/2018CLEVELAND, OH 44128

Reassess. Date:

SAFETY AND CONSTRUCTION SUPPLIES, CONCRETE RESTORATION PRODUCTS, BUS AND RAILWAY PARTS, SOIL EROSION CONTROL PRODUCTS, FUEL DISTRIBUTION MANAGEMENT SYSTEMS

Business Desc.:

SEPTA:

UCP:

NON-DBE:

terrell.dillard@zaymat.comE-Mail: Vendor No.:

LAYNE LUBRICATIONS LLC

P.O. BOX 643

(203) 587-0977 (888) 227-3559

SAMANTHA PETITFRERE

3047-0218

Contact Name:

Company Name:

Address:

Telephone: Fax:

Certification No.:Cert. Status:

DBE--SEPTA

DBE

OBE 2/27/2019BRIDGEPORT, CT 06604

Reassess. Date:

WHOLESALE DISTRIBUTOR OF PETROLEUM PRODUCTS, LUBRICANTS, OIL, FUEL, ANTI-FREEZE, GREASES, HYDRAULIC FLUIDS, SYNTHETIC OILS, HEAVY DUTY TRANSMISSION FLUID FOR AUTOMOTIVE, INDUSTRIAL, AVIATION, AND MARINE INDUSTRIES

Business Desc.:

SEPTA:

UCP:

NON-DBE:

laynelubricationsllc@yahoo.comE-Mail: Vendor No.:

NAUGHTON ENERGY CORP

P O BOX 709

(570) 646-0422 (570) 646-8766

MARIETTE NAUGHTON

982-0609-31

Contact Name:

Company Name:

Address:

Telephone: Fax:

Certification No.:Cert. Status:

DBE--PENNDOT

DBE

OBE 6/30/2014POCONO PINES, PA 18350

Reassess. Date:

FUEL SUPPLIER OF PETROLEUM PRODUCTS, COAL, SPECIALIZED LUBRICANTS, ELECTRIC POWER, NATURAL GAS

Business Desc.:

SEPTA:

UCP:

NON-DBE:

mariette@naughtonenergy.comE-Mail:

20385200

Vendor No.:

4

DBE--Disadvantaged Business Enterprise

ESB--Emerging Small Business

SBE--Small Business Enterprise

Source: BizTrak System (All Rights Reserved By Business Innovations Plus, Inc.)

PEOPLE'S & SONS LLC

P.O. BOX 604

(484) 480-6259 (484) 480-6261

MICHAEL N. CARTER, JR.

1929-0513-2

Contact Name:

Company Name:

Address:

Telephone: Fax:

Certification No.:Cert. Status:

DBE--SEPTA

DBE

OBE 5/31/2017CHESTER, PA 19013

Reassess. Date:

PETROLEUM PRODUCTS: #2 HEATING FUEL, DIESEL FUEL, ON-ROAD AND OFF-ROAD FUEL; EXCAVATION, PAVING CONCRETE, DEMOLITION, AND FLAGGING

Business Desc.:

SEPTA:

UCP:

NON-DBE:

peoplesandsons@yahoo.comE-Mail:

20762400

Vendor No.:

PHOENIX PETROLEUM CO.

122 EAST LANCASTER AVENUE, SUITE 200

(610) 687-1666 (610) 687-1598

STEPHEN WANG

1660-1210-6

Contact Name:

Company Name:

Address:

Telephone: Fax:

Certification No.:Cert. Status:

DBE--PENNDOT

DBE

OBE 12/31/2018WAYNE, PA 19087

Reassess. Date:

SUPPLIER OF REFINED PETROLEUM PRODUCTSBusiness Desc.:

SEPTA:

UCP:

NON-DBE:

stevchipmunk@yahoo.comE-Mail:

10725800

Vendor No.:

COUNT: 7

Temporary Help Services561320NAICS:

ACCEL TALENT AND DEVELOPMENT GROUP

4701 OWENS WAY, SUITE 500

(804) 446-3385

PAMELA O. ALLEN

3005-0217

Contact Name:

Company Name:

Address:

Telephone: Fax:

Certification No.:Cert. Status:

DBE--SEPTA

DBE

OBE 2/21/2018PRINCE GEORGE, VA 23875

Reassess. Date:

HUMAN RESOURCES SERVICES INCLUDING STAFFING, TRAINING AND DEVELOPMENT

Business Desc.:

SEPTA:

UCP:

NON-DBE:

pallen@acceltalentgroup.comE-Mail: Vendor No.:

ACCESS PERSONNEL SERVICES INC

P.O. BOX 448

(717) 397-9072 (717) 397-9047

TYRONE MILLERContact Name:

Company Name:

Address:

Telephone: Fax:

Certification No.:Cert. Status:

DBE--PENNDOT

DBE

3/31/2014LANCASTER, PA 17603

Reassess. Date:

FULL SERVICE EMPLOYMENT STAFFING AGENCYBusiness Desc.:

SEPTA:

UCP:

NON-DBE:

tmiller@accesspersonnelservices.comE-Mail: Vendor No.:

ADVANCED INTEGRATION GROUP INC

1 MCCORMICK ROAD SUITE A

(412) 722-0065 (412) 722-0066

DONNAL D. CHAPPELContact Name:

Company Name:

Address:

Telephone: Fax:

Certification No.:Cert. Status:

DBE--PAT

DBE

4/1/2013MCKEES ROCK, PA 15136

Reassess. Date:

SPECIALTY TRADE CONTRACTOR INVOLVED WITH CIVIL ENGINEERING PROJECTS TO PERFORM INSTALLATIONS OF OPERATIONAL AND CONTROL SYSTEMS ELECTRICAL INSTALLATIONS, PROCESS CONTROLS, CONTROL SYSTEM DESIGN AND INTEGRATION SERVICES PROVIDER OF TEMPORARY CONTRACT PER

Business Desc.:

SEPTA:

UCP:

NON-DBE:

dchappel@aig-us.bizE-Mail: Vendor No.:

5

DBE--Disadvantaged Business Enterprise

ESB--Emerging Small Business

SBE--Small Business Enterprise

Source: BizTrak System (All Rights Reserved By Business Innovations Plus, Inc.)

ALTECH SERVICES INC

11 ELIZABETH COURT

(888) 725-8324 (973) 541-9300

KENNETH ISAACS

1512-0409-2

Contact Name:

Company Name:

Address:

Telephone: Fax:

Certification No.:Cert. Status:

DBE--PAT

DBE

OBE 6/30/2012NEW HEMPSTEAD, NY 10977

Reassess. Date:

FIELD SERVICE CONTRACTSS FOR FINAL ASSEMBLY MODIFICATIONS AND WARRANTY WORK SERVICES INCLUDE IT COMPUTER PROGRAMMINGCONSULTING PLANNING AND SCHEDULING RAIL AND BUS PROJECTS SERVICE REPAIRS ELECTRICAL MECHANICAL PNEUMATIC WELDING QAQC PROGRAMS

Business Desc.:

SEPTA:

UCP:

NON-DBE:

jody@altechts.comE-Mail: Vendor No.:

ANGARAI INTERNATIONAL INC.

9111 EDMONSTON DRIVE, SUITE 305

(410) 472-5000 (240) 542-4927

VENKAT SUBRAMANIAN

2050-0312-1

Contact Name:

Company Name:

Address:

Telephone: Fax:

Certification No.:Cert. Status:

DBE--SEPTA

DBE

OBE 3/28/2019GREENBELT, MD 20770

Reassess. Date:

PROGR CONST PRJCT MGMT; INTEGRITY; GOV & COMPLNCE; ADMIN & MGMT PRJCT OFFC, CORP COMM & EVENT MGMT STAFFING; BUS TRANSFRM SOLUTIONS; OVERSIGHT & QA/QC; GRAPHIC DES SRVCS; IT & COMP SRVCS; MGMT, HR & BUS CONSLT SRVCS

Business Desc.:

SEPTA:

UCP:

NON-DBE:

pabids@angarai-intl.comE-Mail:

20744200

Vendor No.:

ARGUS ASSOCIATES INC

2909 ROUTE - 100N - SUITE 230

(610) 289-2330 (610) 530-4220

PAMELA E. GREENE

1939-0613-3

Contact Name:

Company Name:

Address:

Telephone: Fax:

Certification No.:Cert. Status:

DBE--SEPTA

DBE

OBE 6/25/2019OREFIELD, PA 18069

Reassess. Date:

I/T CONSULTING - BOTH LONG AND SHORT TERMBusiness Desc.:

SEPTA:

UCP:

NON-DBE:

laura@gotoargus.comE-Mail: Vendor No.:

BBT ENTITIES LLC

3300-98 C STREET

(215) 207-9351 (215) 207-0976

GLENDALIZ RODRIGUEZ

3031-1017

Contact Name:

Company Name:

Address:

Telephone: Fax:

Certification No.:Cert. Status:

DBE--SEPTA

DBE

OBE 10/24/2018PHILADELPHIA, PA 19134

Reassess. Date:

CONSTRUCTION MANAGEMENT SERVICES FOR COMMERCIAL BUILDING CONSTRUCTION AND RESIDENTIAL REMODELING; TEMPORARY STAFFING SERVICES FOR CONSTRUCTION PROJECTS

Business Desc.:

SEPTA:

UCP:

NON-DBE:

glizrod@bbtentities.comE-Mail: Vendor No.:

BELL & NELSON SERVICES GROUP LLC

5070 PARKSIDE AVE SUITE 1408A

(215) 477-7770

OZIE BAILEY

2125-0913-32

Contact Name:

Company Name:

Address:

Telephone: Fax:

Certification No.:Cert. Status:

DBE--SEPTA

DBE

OBE 9/17/2016PHILADELPHIA, PA 19131

Reassess. Date:

STAFFING SERVICES FOR JANITORIAL, BUILDING MAINTENANCE, POST CONSTRUCTION CLEAN-UP & PROPERTY MAINTENANCE

Business Desc.:

SEPTA:

UCP:

NON-DBE:

ozieb@bnhrsolutions.comE-Mail: Vendor No.:

6

DBE--Disadvantaged Business Enterprise

ESB--Emerging Small Business

SBE--Small Business Enterprise

Source: BizTrak System (All Rights Reserved By Business Innovations Plus, Inc.)

D BETTER SERVICES LLC

173 CROSSINGS WAY

(856) 504-3210 (856) 504-3210

GREG BAXTER

2028-1111-2

Contact Name:

Company Name:

Address:

Telephone: Fax:

Certification No.:Cert. Status:

DBE--SEPTA

DBE

OBE 11/1/2016LINDENWOLD, NJ 08021

Reassess. Date:

PLACEMENT AGENCY / TEMPORARY SERVICEBusiness Desc.:

SEPTA:

UCP:

NON-DBE:

gbaxter90@yahoo.comE-Mail:

20781500

Vendor No.:

ELITE PROFESSIONALS LLC

5174 S UNIVERSITY DRIVE

(954) 680-6416 (954) 680-6416

DANIELLE WANSER

2038-0212-3

Contact Name:

Company Name:

Address:

Telephone: Fax:

Certification No.:Cert. Status:

DBE--SEPTA

DBE

OBE 2/3/2019DAVIE, FL 33328

Reassess. Date:

TEMPORARY HELP SERVICES, INSTALLING MINOR TRANSPORTATION EQUIPMENT ON MASS TRANSIT VEHICLES, PROJECT MANAGEMENT, MAINTENANCE, SITE SURVEYS AND WAREHOUSING

Business Desc.:

SEPTA:

UCP:

NON-DBE:

dwan@eliteprofessionalsllc.comE-Mail: Vendor No.:

ESP ENTERPRISES INC

10963 CUTTEN RD #B 101

(281) 444-2377 (888) 686-7694

STEVEN A. PHELAN

1818-0212-4

Contact Name:

Company Name:

Address:

Telephone: Fax:

Certification No.:Cert. Status:

DBE--SEPTA

DBE

OBE 2/28/2017HOUSTON, TX 77066

Reassess. Date:

INSTALLATION OF FAREBOX COLLECTIONS AND MAINTENANCE; GENERAL WAREHOUSING AND STORAGE

Business Desc.:

SEPTA:

UCP:

NON-DBE:

dlphelan2@gmail.comE-Mail: Vendor No.:

FACILITIES MANAGEMENT SYSTEMS CORPORATIO

119 ASBURY LOOP

(215) 699-8698 (267) 613-8127

ROGER DICKSON

1664-0412-2

Contact Name:

Company Name:

Address:

Telephone: Fax:

Certification No.:Cert. Status:

DBE--SEPTA

DBE

OBE 4/30/2017MIDDLETOWN, DE 19709

Reassess. Date:

CUSTODIAN AND JANITORIAL SERVICES; COMMERCIAL FLOORING, BOOKKEEPING, ACCOUNTING, TAX PREPARATION, LONG RANGE STRATEGIC PLANNING

Business Desc.:

SEPTA:

UCP:

NON-DBE:

rogerdickson@verizon.netE-Mail: Vendor No.:

GELLA, LLC

600 FRANKLIN STREET

(814) 539-6687 (814) 539-4026

JYOTHI GELLAContact Name:

Company Name:

Address:

Telephone: Fax:

Certification No.:Cert. Status:

DBE--ALLEG

DBE

OBE 5/31/2018JOHNSTOWN, PA 15901

Reassess. Date:

HEALTH CARE SERVICES; TEMPORARY STAFFING AND OFFICE ADMINISTRATION SERVICES

Business Desc.:

SEPTA:

UCP:

NON-DBE:

jyothi@gella_llc.comE-Mail: Vendor No.:

7

DBE--Disadvantaged Business Enterprise

ESB--Emerging Small Business

SBE--Small Business Enterprise

Source: BizTrak System (All Rights Reserved By Business Innovations Plus, Inc.)

STROTHER ENTERPRISES

100 SOUTH BROAD STREET, SUITE 2130

(215) 564-5538 (215) 564-5531

ERNEST L. STROTHER, JR.Contact Name:

Company Name:

Address:

Telephone: Fax:

Certification No.:Cert. Status:

DBE--MBEC

DBE

10/31/2012PHILADELPHIA, PA 19110

Reassess. Date:

WHOLESALE FOOD DISTRIBUTOR CATERERS FOOD SERVICE MANAGEMENT KIT ASSEMBLING AND PACKAGING SERVICES SUPPLIER OF HYGIENE KITS BROKER CREDITJANITORIAL SERVICESTEMPORARY HELP SERVICES

Business Desc.:

SEPTA:

UCP:

NON-DBE:

E-Mail: Vendor No.:

TECHNICAL PROFESSIONALS GROUP, LLC

929 S. HIGH STREET

(484) 880-4293 (484) 639-0106

ROSEMARY J. BAMBERContact Name:

Company Name:

Address:

Telephone: Fax:

Certification No.:Cert. Status:

DBE--MBEC

DBE

8/31/2013WEST CHESTER, PA 19382

Reassess. Date:

EMPLOYMENT PLACEMENT AGENCYTEMPORARY HELP AGENCYBusiness Desc.:

SEPTA:

UCP:

NON-DBE:

rjbamber@techprofgroup.comE-Mail: Vendor No.:

THE EMPYREAN GROUP LLC

1558 ALAQUA DRIVE

(412) 369-7050 (412) 369-0432

SANDHYA JAINContact Name:

Company Name:

Address:

Telephone: Fax:

Certification No.:Cert. Status:

DBE--PAT

DBE

1/31/2014SEWICKLEY, PA 15143-9558

Reassess. Date:

PROVIDER OF TEMPORARY HELP SERVICESBusiness Desc.:

SEPTA:

UCP:

NON-DBE:

scjain@theempyreangroup.comE-Mail: Vendor No.:

THE MERIDIAN GROUP LIMITED

1515 MARKET STREET, 12TH FLOOR, SUITE 1200

(888) 407-5550 (215) 405-3733

ANTHONY B SCOTT

2064-0612-2

Contact Name:

Company Name:

Address:

Telephone: Fax:

Certification No.:Cert. Status:

DBE--SEPTA

DBE

OBE 6/7/2018PHILADELPHIA, PA 19102-1932

Reassess. Date:

COMPLIANCE AUDITS, BUSINESS ADVISORY AND STAFF AUGMENTATION SERVICESBusiness Desc.:

SEPTA:

UCP:

NON-DBE:

ascott@themeridiangroupltd.comE-Mail: Vendor No.:

VIRTUAL RESOURCE MANAGEMENT CORPORATION

20282 TORRE DEL LAGO STREET

(239) 948-1147 (239) 948-4320

DELORES MCCLAIN

3034-1217

Contact Name:

Company Name:

Address:

Telephone: Fax:

Certification No.:Cert. Status:

DBE--SEPTA

DBE

OBE 12/19/2018ESTERO, FL 33928

Reassess. Date:

TEMPORARY STAFFING SERVICES FOR OFFICE ADMINISTRATIVE SERVICES & OTHER PROFESSIONAL SERVICES, SUCH AS COMPUTER AIDED DESIGN, ENGINEERING, ACCOUNTING, FINANCIAL AND INFORMATION TECHNOLOGY

Business Desc.:

SEPTA:

UCP:

NON-DBE:

dee@virtualresource.comE-Mail: Vendor No.:

COUNT: 18

8

DBE--Disadvantaged Business Enterprise

ESB--Emerging Small Business

SBE--Small Business Enterprise

Source: BizTrak System (All Rights Reserved By Business Innovations Plus, Inc.)

Janitorial Services561720NAICS:

CJ COMPLETE CLEANING SERVICE LLC

5070 PARKSIDE AVENUE, SUITE 1419

(267) 970-4451 (215) 596-5917

CLINTON JAMES

1856-0612-2

Contact Name:

Company Name:

Address:

Telephone: Fax:

Certification No.:Cert. Status:

DBE--SEPTA

DBE

OBE 6/30/2019PHILADELPHIA, PA 19131

Reassess. Date:

CARPET AND UPHOLSTERY, GENERAL CLEANING, TRASH REMOVAL, TILE AND HARDWOOD FLOOR CARE

Business Desc.:

SEPTA:

UCP:

NON-DBE:

cjames@cjcompletecleaning.comE-Mail:

20603400

Vendor No.:

CLEAN ALL USA INC

1055 VIRGINIA AVENUE

(215) 378-7963 (267) 470-4711

SU (ALEX) CHOI PAK

2057-0412-6

Contact Name:

Company Name:

Address:

Telephone: Fax:

Certification No.:Cert. Status:

DBE--SEPTA

DBE

OBE 4/30/2019FORT WASHINGTON, PA 19034

Reassess. Date:

COMMERCIAL JANITORIAL CLEANING AND BUILDING MAINTENANCEBusiness Desc.:

SEPTA:

UCP:

NON-DBE:

apak@causainc.comE-Mail: Vendor No.:

CLEAN CITY LLC

3107 BERRY ROAD NE

(202) 635-3107 (202) 635-6465

OMARR TOBIAS

2002-0611-2

Contact Name:

Company Name:

Address:

Telephone: Fax:

Certification No.:Cert. Status:

DBE--SEPTA

DBE

OBE 6/9/2018WASHINGTON, DC 20018

Reassess. Date:

PROJECT MANAGEMENT, GRAFFITI REMOVAL & PREVENTION, EMERGENCY WATER EXTRACTION, WINDOW CLEANING & CAULKING, PRESSURE WASHING, PAINTING & COATING, GREEN CLEANING PROGRAM (INTERIOR/EXTERIOR) INCLUDING REPORTING REQUIRED FOR LEED POINTS.

Business Desc.:

SEPTA:

UCP:

NON-DBE:

tdwarka@cleancityllc.comE-Mail:

20798400

Vendor No.:

CLEAN HANDS LLC

2517 SOUTH 67TH STREET

(215) 681-1435

ZAKIA WALKER

2251-0116

Contact Name:

Company Name:

Address:

Telephone: Fax:

Certification No.:Cert. Status:

DBE--SEPTA

DBE

OBE 1/12/2017PHILADELPHIA, PA 19142

Reassess. Date:

COMMERCIAL PAINTING AND CLEANING SERVICES, CLEANING NEW BUILDING INTERIORS IMMEDIATELY AFTER CONSTRUCTION

Business Desc.:

SEPTA:

UCP:

NON-DBE:

cleanhandsllc@aol.comE-Mail:

21123900

Vendor No.:

CNC PROFESSIONAL SERVICES, INC.

615 CHESTNUT STREET, SUITE LOBBY 101

(215) 425-0102 (215) 425-0104

MARIA ROJAS

2123-0913-34

Contact Name:

Company Name:

Address:

Telephone: Fax:

Certification No.:Cert. Status:

DBE--SEPTA

DBE

OBE 9/4/2017PHILADELPHIA, PA 19106

Reassess. Date:

FULL SERVICE JANITORIAL AND LANDSCAPING COMPANYBusiness Desc.:

SEPTA:

UCP:

NON-DBE:

mrojas@cncsvc.comE-Mail: Vendor No.:

9

DBE--Disadvantaged Business Enterprise

ESB--Emerging Small Business

SBE--Small Business Enterprise

Source: BizTrak System (All Rights Reserved By Business Innovations Plus, Inc.)

DANIELS CONTRACTING OF PHILADELPHIA, INC

5909 TORRESDALE AVE

(215) 904-5083 (215) 904-8527

THERESA GALLAGHER

2124-0913-3

Contact Name:

Company Name:

Address:

Telephone: Fax:

Certification No.:Cert. Status:

DBE--SEPTA

DBE

OBE 9/6/2017PHILADELPHIA, PA 19135

Reassess. Date:

PROVIDES FULL RESIDENTIAL PROPERTY RESTORATION, FACILITIES MAINTENANCE AND REPAIRS OF BANK OWNED PROPERTIES

Business Desc.:

SEPTA:

UCP:

NON-DBE:

tgpres2@yahoo.comE-Mail: Vendor No.:

DK CLEANING CONTRACTORS LLC DBA DK CONST

6418 WOODLAND AVENUE, SUITE 1 FF

(610) 883-3133 (610) 833-8091

CHIDOZIE C. DIKE

2056-0412-2

Contact Name:

Company Name:

Address:

Telephone: Fax:

Certification No.:Cert. Status:

DBE--SEPTA

DBE

OBE 4/19/2017PHILADELPHIA, PA 19142

Reassess. Date:

JANITORIAL SERVICES SELECTIVE INTERIOR DEMOLITION CONTRACTORS, CONSTRUCTION SITE CLEAN UP; CLEANING BUILDING INTERIORS DURING AND IMMEDIATELY AFTER CONSTRUCTION

Business Desc.:

SEPTA:

UCP:

NON-DBE:

dkcleaningcontractors@gmail.comE-Mail:

20899800

Vendor No.:

ELOHIM CLEANING CONTRACTORS INC

804 WINDER DR

(215) 781-1546 (215) 788-4001

THEODORE MOORE, SR.

1665-1011-32

Contact Name:

Company Name:

Address:

Telephone: Fax:

Certification No.:Cert. Status:

DBE--SEPTA

DBE

OBE 10/27/2017BRISTOL, PA 19007

Reassess. Date:

POST-CONSTRUCTION CLEAN-UP; TO BUILDING CONTRACTORS AND CONSTRUCTION MANAGEMENT COMPANIES; JANITORIAL SERVICES; GENERAL MAINTENANCE; GENERAL LABOR; POWER WASHING; SELECTIVE DEMOLITION

Business Desc.:

SEPTA:

UCP:

NON-DBE:

info@elohimcleaningcontractors.comE-Mail:

20566700

Vendor No.:

FACILITIES MANAGEMENT SYSTEMS CORPORATIO

119 ASBURY LOOP

(215) 699-8698 (267) 613-8127

ROGER DICKSON

1664-0412-2

Contact Name:

Company Name:

Address:

Telephone: Fax:

Certification No.:Cert. Status:

DBE--SEPTA

DBE

OBE 4/30/2017MIDDLETOWN, DE 19709

Reassess. Date:

CUSTODIAN AND JANITORIAL SERVICES; COMMERCIAL FLOORING, BOOKKEEPING, ACCOUNTING, TAX PREPARATION, LONG RANGE STRATEGIC PLANNING

Business Desc.:

SEPTA:

UCP:

NON-DBE:

rogerdickson@verizon.netE-Mail: Vendor No.:

FANTASY CLEANING SERVICE, INC.

P.O. BOX 9504

(215) 288-4336 (215) 288-2474

LATEEF POLK

2168-0814-2

Contact Name:

Company Name:

Address:

Telephone: Fax:

Certification No.:Cert. Status:

DBE--SEPTA

DBE

OBE 8/7/2018PHILADELPHIA, PA 19124

Reassess. Date:

FULLY INSURED, LICENSED AND BONDED COMMERCIAL AND RESIDENTIAL CLEANING SERVICE

Business Desc.:

SEPTA:

UCP:

NON-DBE:

17fantasycleaning@gmail.comE-Mail: Vendor No.:

10

DBE--Disadvantaged Business Enterprise

ESB--Emerging Small Business

SBE--Small Business Enterprise

Source: BizTrak System (All Rights Reserved By Business Innovations Plus, Inc.)

HOPSON'S CONSULTANT SERVICES INC

790-B PARKWAY BLVD

(484) 422-8849 (484) 422-8852

DAMON HOPSON

1792-0811-2

Contact Name:

Company Name:

Address:

Telephone: Fax:

Certification No.:Cert. Status:

DBE--SEPTA

DBE

OBE 8/25/2018BROOMALL, PA 19008

Reassess. Date:

JANITORIAL SERVICES - GENERALBusiness Desc.:

SEPTA:

UCP:

NON-DBE:

dhopson1@hsco.usE-Mail:

20497900

Vendor No.:

INDUSTRIAL COMMERCIAL CLEANING GROUP INC

1000 ATLANTIC AVENUE, 2ND FLOOR, KYLE WILL BUILDIN

(856) 541-7242 (856) 541-7243

KIM JORDAN

1119-0497-32

Contact Name:

Company Name:

Address:

Telephone: Fax:

Certification No.:Cert. Status:

DBE--SEPTA

DBE

OBE 1/23/2017CAMDEN, NJ 08104

Reassess. Date:

JANITORIAL SERVICES, LANDSCAPING & SOLID WASTE COLLECTIONBusiness Desc.:

SEPTA:

UCP:

NON-DBE:

kjordan@industrialcommercialcleaninggroup.coE-Mail:

20581100

Vendor No.:

JAMES BRANCH CLEANING SERVICES INC

P O BOX 5434

(215) 748-2766 (215) 748-2768

MELVIN BRANCH

1983-0114-2

Contact Name:

Company Name:

Address:

Telephone: Fax:

Certification No.:Cert. Status:

DBE--SEPTA

DBE

OBE 1/31/2017YEADON, PA 19050

Reassess. Date:

RESIDENTIAL AND COMMERCIAL CLEANING, WINDOW CLEANING, POWER WASHING, SNOW REMOVAL, TRASH REMOVAL, SMOKE DAMAGE AND RESTORATION

Business Desc.:

SEPTA:

UCP:

NON-DBE:

jbcs6014@verizon.netE-Mail:

20813100

Vendor No.:

KELLERMAN'S LANDSCAPING SERVICES, INC.

P.O. BOX 373

(610) 637-3394 (484) 872-8352

JENIFER JARAMILLO

1819-0312-3

Contact Name:

Company Name:

Address:

Telephone: Fax:

Certification No.:Cert. Status:

DBE--SEPTA

DBE

OBE 3/2/2017EXTON, PA 19341

Reassess. Date:

GROUNDS MAINTENANCE; SNOW REMOVAL; TREE WORKBusiness Desc.:

SEPTA:

UCP:

NON-DBE:

info@kellermanslandscaping.comE-Mail:

20529300

Vendor No.:

LITTLE ROCK CLEANING INC

4418C HOLMSBURG AVENUE

(215) 238-1687 (215) 238-0859

JEFFREY FORTUNE

1781-0511-2

Contact Name:

Company Name:

Address:

Telephone: Fax:

Certification No.:Cert. Status:

DBE--SEPTA

DBE

OBE 5/27/2019PHILADELPHIA, PA 19136

Reassess. Date:

DISTRIBUTOR OF JANITORIAL SUPPLIES & PAPER PRODUCTS; GREEN CLEANING SERVICES FOR COMMERCIAL, RESIDENTIAL AND RESTAURANT FACILITIES; OFFERS THE FOLLOWING MAINTENANCE SERVICES: SNOW REMOVAL, GRAFFITI REMOVAL, CONSTRUCTION CLEANUP AND CARPET CLEANING

Business Desc.:

SEPTA:

UCP:

NON-DBE:

lrcservices@comcast.netE-Mail: Vendor No.:

11

DBE--Disadvantaged Business Enterprise

ESB--Emerging Small Business

SBE--Small Business Enterprise

Source: BizTrak System (All Rights Reserved By Business Innovations Plus, Inc.)

PLANET GREEN CLEAN LLC DBA KINGDOM BLD

1500 WALNUT STREET, SUITE 700-21A

(484) 328-2240

SHAKINA RUSH

2219-0215

Contact Name:

Company Name:

Address:

Telephone: Fax:

Certification No.:Cert. Status:

DBE--SEPTA

DBE

OBE 2/27/2019PHILADELPHIA, PA 19102

Reassess. Date:

PROVIDES JANITORIAL SERVICES & COMPLETE FLOOR CARE SERVICES TO RESIDENTIAL AND COMMERCIAL CLIENTS, FLAGGER SERVICES, PAINTING, DRY WALL FINISHING, DIRT & JUNK REMOVAL

Business Desc.:

SEPTA:

UCP:

NON-DBE:

kbimcontractors@gmail.comE-Mail: Vendor No.:

QUANTUM BUILDERS DBA MILITARY CONSTRUCTI

4623 S. BROAD STREET

(610) 453-8662 (866) 473-0537

VICTOR MILBOURNE

3014-0517

Contact Name:

Company Name:

Address:

Telephone: Fax:

Certification No.:Cert. Status:

DBE--SEPTA

DBE

OBE 5/22/2018PHILADELPHIA, PA 19112

Reassess. Date:

CONSTRUCTION PROJ. MGMT.; GENERAL CONTRACTOR; HAZARDOUS MATERIAL REMOVAL; STORM WATER MGMT. INSTALL’S AND RETROFITS; ASSESS ENERGY USAGE; PAINTING AND WALL COVERING CONTRACTOR

Business Desc.:

SEPTA:

UCP:

NON-DBE:

victor@militaryconstruction.netE-Mail:

21068800

Vendor No.:

R&MT PROFESSIONAL DETAILING

64 WYNNEWOOD DRIVE

(856) 986-1192 (856) 267-5091

TEZENIA J. TAYLOR

1794-1011-32

Contact Name:

Company Name:

Address:

Telephone: Fax:

Certification No.:Cert. Status:

DBE--SEPTA

DBE

OBE 10/3/2016VOORHEES, NJ 08043

Reassess. Date:

DETAILING SERVICES: CARS, TRUCKS, BUSES; FULL SERVICE CLEANINGBusiness Desc.:

SEPTA:

UCP:

NON-DBE:

tandtassoc@msn.comE-Mail: Vendor No.:

RIEGEL RESOURCES, LLC

115 DELAWARE AVE

(610) 692-7191 (610) 344-2864

MICHELLE RIEGEL

1312-0212-3

Contact Name:

Company Name:

Address:

Telephone: Fax:

Certification No.:Cert. Status:

DBE--SEPTA

DBE

OBE 2/27/2018CHESTER, PA 19380

Reassess. Date:

POWERWASHING SERVICES, OTHER ACCOUNTING SERVICES, LANDSCAPING, JANITORIAL, SNOW REMOVAL, HAULING, VEHICLE REPAIRS & PARTS

Business Desc.:

SEPTA:

UCP:

NON-DBE:

michelleriegel21@gmail.comE-Mail: Vendor No.:

SHEEN & SHINE INC

P.O. BOX 14096

(585) 423-2282 (585) 423-2297

ISRAEL CUYLER

1002-115-7(2)

Contact Name:

Company Name:

Address:

Telephone: Fax:

Certification No.:Cert. Status:

DBE--ALLEG

DBE

OBE 9/30/2018ROCHESTER, NY 14614

Reassess. Date:

JANITORIAL/CUSTODIAL SERVICES FACILITY MANAGEMENT MAINTENANCE ASBESTOS LEAD ABATEMENT SERVICES CONSTRUCTION MANAGEMENT SERVICES

Business Desc.:

SEPTA:

UCP:

NON-DBE:

ike@sheenandshine.comE-Mail: Vendor No.:

12

DBE--Disadvantaged Business Enterprise

ESB--Emerging Small Business

SBE--Small Business Enterprise

Source: BizTrak System (All Rights Reserved By Business Innovations Plus, Inc.)

STROTHER ENTERPRISES

100 SOUTH BROAD STREET, SUITE 2130

(215) 564-5538 (215) 564-5531

ERNEST L. STROTHER, JR.Contact Name:

Company Name:

Address:

Telephone: Fax:

Certification No.:Cert. Status:

DBE--MBEC

DBE

10/31/2012PHILADELPHIA, PA 19110

Reassess. Date:

WHOLESALE FOOD DISTRIBUTOR CATERERS FOOD SERVICE MANAGEMENT KIT ASSEMBLING AND PACKAGING SERVICES SUPPLIER OF HYGIENE KITS BROKER CREDITJANITORIAL SERVICESTEMPORARY HELP SERVICES

Business Desc.:

SEPTA:

UCP:

NON-DBE:

E-Mail: Vendor No.:

SUSAN'S CLEANING ANGELS INC

41 CHERRY LANE

(516) 287-4432 (516) 796-0252

SUSANA GARCIA-PERELLI

2030-1211-34

Contact Name:

Company Name:

Address:

Telephone: Fax:

Certification No.:Cert. Status:

DBE--SEPTA

DBE

OBE 12/13/2015HICKSVILLE, NY 11801

Reassess. Date:

FULL JANITORIAL SERVICES INCLUDING CARPET AND FLOOR CARE, WINDOW CLEANING EMERGENCY RESPONSE

Business Desc.:

SEPTA:

UCP:

NON-DBE:

sussypegar@gmail.comE-Mail: Vendor No.:

TK KEYSTONE CONSTRUCTION CO INC

5700 NORTH 5TH STREET

(215) 356-2010 (484) 932-2762

THOA N. VU

1990-0311-31

Contact Name:

Company Name:

Address:

Telephone: Fax:

Certification No.:Cert. Status:

DBE--SEPTA

DBE

OBE 3/11/2019PHILADELPHIA, PA 19120

Reassess. Date:

HVAC, GENERAL CARPENTRY, GENERAL CONTRACTOR, LANDSCAPE AND MAINTENANCE SERVICES

Business Desc.:

SEPTA:

UCP:

NON-DBE:

thoa.vu@comcast.netE-Mail:

20826100

Vendor No.:

TRUE CLEANERS LLC

2646 SOUTH MILDRED STREET

(267) 269-7906 (215) 695-5016

LAWRENCE BURGESS

1997-0511-2

Contact Name:

Company Name:

Address:

Telephone: Fax:

Certification No.:Cert. Status:

DBE--SEPTA

DBE

OBE 5/26/2017PHILADELPHIA, PA 19148

Reassess. Date:

JANITORIAL, STRIPPING AND WAXING, CARPET CLEANING, POWER WASHING, LANDSCAPING

Business Desc.:

SEPTA:

UCP:

NON-DBE:

burlaw2@aol.comE-Mail:

20833100

Vendor No.:

TWB ENTERPRISE, LLC

1510 CECIL B. MOORE AVENUE

(267) 252-4489 (215) 204-3021

TRINA WORRELL-BENJAMIN

2280--0716

Contact Name:

Company Name:

Address:

Telephone: Fax:

Certification No.:Cert. Status:

DBE--SEPTA

DBE

OBE 7/22/2018PHILADELPHIA, PA 19121

Reassess. Date:

RESIDENTIAL, COMMERCIAL, CONSTRUCTION AND INDUSTRIAL CLEANING SERVICES

Business Desc.:

SEPTA:

UCP:

NON-DBE:

twbcleaningcontractors@gmail.comE-Mail: Vendor No.:

13

DBE--Disadvantaged Business Enterprise

ESB--Emerging Small Business

SBE--Small Business Enterprise

Source: BizTrak System (All Rights Reserved By Business Innovations Plus, Inc.)

US SYSTEMS PLUS, INC.

31 E. HERMAN STREET

(215) 848-9970 (215) 848-6617

RODNEY FORD

2214-0115-2

Contact Name:

Company Name:

Address:

Telephone: Fax:

Certification No.:Cert. Status:

DBE--SEPTA

DBE

OBE 1/26/2019PHILADELPHIA, PA 19144

Reassess. Date:

JANITORIAL SERVICES, COMPLETE FLOOR CARE AND CONSTRUCTION CLEANUPBusiness Desc.:

SEPTA:

UCP:

NON-DBE:

rfordussystems@gmail.comE-Mail: Vendor No.:

WATTS WINDOW CLEANING AND JANITORIAL COM

4548 MARKET STREET, M-4

(215) 842-4900 (215) 842-4902

YVETTE WATTS-JONES

417-0313-32

Contact Name:

Company Name:

Address:

Telephone: Fax:

Certification No.:Cert. Status:

DBE--SEPTA

DBE

OBE 3/17/2016PHILADELPHIA, PA 19139

Reassess. Date:

BUILDING MAINTENANCE, CARPET AND UPHOLSTERY CLEANING, GROUNDS MAINTENANCE

Business Desc.:

SEPTA:

UCP:

NON-DBE:

ybw@wattswindowcleaning.comE-Mail:

11512800

Vendor No.:

ZIZZA HIGHWAY SERVICES INC

382 CONCHESTER HIGHWAY

(610) 459-2022 (609) 938-0214

ARLENE ZIZZA

1454-0909-3

Contact Name:

Company Name:

Address:

Telephone: Fax:

Certification No.:Cert. Status:

DBE--SEPTA

DBE

OBE 9/22/2018GLEN MILLS, PA 19342

Reassess. Date:

LANDSCAPING, TREE TRIMMING, BRUSH CUTTING AND JANITORIAL SERVICESBusiness Desc.:

SEPTA:

UCP:

NON-DBE:

Zizzahighway@aol.comE-Mail:

20667700

Vendor No.:

COUNT: 28

General Automotive Repair811111NAICS:

BIG APPLE TIRE INC

2005 ADAM CLAYTON POWELL JR. BLVD

(212) 222-4074 (212) 222-6291

MATTHEW BROWN

1678-0809-2

Contact Name:

Company Name:

Address:

Telephone: Fax:

Certification No.:Cert. Status:

DBE--PAT

DBE

OBE 8/31/2012NEW YORK, NY 10027

Reassess. Date:

TIRE SERVICE FOR TRANSIT VEHICLES - LABOR ONLYBusiness Desc.:

SEPTA:

UCP:

NON-DBE:

bigappletire@aol.comE-Mail: Vendor No.:

RIEGEL RESOURCES, LLC

115 DELAWARE AVE

(610) 692-7191 (610) 344-2864

MICHELLE RIEGEL

1312-0212-3

Contact Name:

Company Name:

Address:

Telephone: Fax:

Certification No.:Cert. Status:

DBE--SEPTA

DBE

OBE 2/27/2018CHESTER, PA 19380

Reassess. Date:

POWERWASHING SERVICES, OTHER ACCOUNTING SERVICES, LANDSCAPING, JANITORIAL, SNOW REMOVAL, HAULING, VEHICLE REPAIRS & PARTS

Business Desc.:

SEPTA:

UCP:

NON-DBE:

michelleriegel21@gmail.comE-Mail: Vendor No.:

14

DBE--Disadvantaged Business Enterprise

ESB--Emerging Small Business

SBE--Small Business Enterprise

Source: BizTrak System (All Rights Reserved By Business Innovations Plus, Inc.)

RIEGEL RESOURCES, LLC

115 DELAWARE AVE

(610) 692-7191 (610) 344-2864

MICHELLE RIEGEL

1312-0212-3

Contact Name:

Company Name:

Address:

Telephone: Fax:

Certification No.:Cert. Status:

DBE--SEPTA

DBE

OBE 2/27/2018CHESTER, PA 19380

Reassess. Date:

POWERWASHING SERVICES, OTHER ACCOUNTING SERVICES, LANDSCAPING, JANITORIAL, SNOW REMOVAL, HAULING, VEHICLE REPAIRS & PARTS

Business Desc.:

SEPTA:

UCP:

NON-DBE:

michelleriegel21@gmail.comE-Mail: Vendor No.:

COUNT: 3

TOTAL NUMBER OF BUSINESSES: 68

15

DBE--Disadvantaged Business Enterprise

ESB--Emerging Small Business

SBE--Small Business Enterprise

Source: BizTrak System (All Rights Reserved By Business Innovations Plus, Inc.)