REQUEST FOR PROPOSALS REQUEST FOR … REQUEST FOR... · request for proposals proposal ref no....
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REQUEST FOR PROPOSALS
Proposal Ref No. ZICTA/NL/15/17
REQUEST FOR PROPOSALS FOR INTERNATIONAL NETWORK AND NATIONAL
SERVICE LICENCES WITH ASSOCIATED RESOURCES
Contact Details
Head Office
Stand No. 4909
Corner Independence Avenue
And United Nations Road, Long Acres
P. O. Box 36871, Lusaka, Zambia
Tel:+260-21-1-246696
Email: [email protected]
September 2017
ZICTA/NL/01/17 Page 1
Schedule of Clauses
SECTION 1 Letter of Invitation ............................................................................................ 2
SECTION 2: Definitions ....................................................................................................... 5
SECTION 3 Instructions to Applicants................................................................................. 11
SECTION 4 Investment Proposal – Standard Forms ........................................................... 29
SECTION 5 Licence Details and Requirements .................................................................. 34
SECTION 6 Licensing Guidelines 2017 .............................................................................. 48
SECTION 7 Policy on Corruption and Fraud ...................................................................... 76
SECTION 8 Application Forms .......................................................................................... 78
SECTION 9 Technical and Financial Requirements .......................................................... 117
SECTION 10 Schedule of Fees ........................................................................................ 126
ZICTA/NL/01/17 Page 2
SECTION 1 Letter of Invitation
OFFICE OF THE DIRECTOR GENERAL
Date: September 26, 2017
Proposal Ref No: ZICTA/NL/15/17
REQUEST FOR PROPOSALS FOR INTERNATIONAL NETWORK AND NATIONAL
SERVICE LICENCES WITH ASSOCIATED RESOURCES
The Zambia Information and Communications Technology Authority (hereinafter referred to
as the “Authority”) is responsible for the regulation of electronic communication services and
products, and monitoring of the performance of the sector, including the levels of investment
and the availability, quality, cost and standards of the electronic communication services in
Zambia.
Pursuant to the Licensing Guidelines of 2017, the Authority intends to issue a network licence
under the international market segment and a service licence under the national market segment
with associated resources. The Authority now invites proposals that will lead to issuance
of international network and national service licences with associated resources in
accordance with the Licensing Guidelines of 2017.
The scope of the licences to be issued are as follows:
i. Network licence under the international market segment that authorizes the licensee to
install and commission gateway facilities such as earth station, VSAT/Hub, switching
centres, nodes and servers.
ii. Service licence Category “A” under the national market segment that authorizes the
licensee to provide to the public, inter-alia, voice, message, internet services, internet
telephony (VoIP), pay phone, value added services, data services, tracking services, etc.
ZICTA/NL/01/17 Page 3
The resources on offer are the following:
a. National Destination Code (NDC) - 098;
b. Mobile Network Code (MNC) - 645 - 04;
c. SIM Header 89 260 04;
d. Short Codes for common and emergency services as declared by the Authority;
e. Mobile spectrum in the following bands:
o 900 band - 8MHz, Frequency Division Duplex (FDD);
o 1800 band - 10 MHz, Frequency Division Duplex (FDD);
o 2600 band - 30MHz, Time Division Duplex (TDD); and
o 2300 band – 30MHz, Time Division Duplex (TDD).
f. Fixed service spectrum in the following bands:
o 5GHz;
o Lower 6GHz;
o 11GHz; and
o 18GHz;
The successful applicant shall be required to pay the fees for the resources as prescribed in the
Numbering Regulations, S.I 29 of 2010 and Fees Regulations S.I 48 of 2017.
The information to be submitted by applicants will be as specified in the licensing guidelines
and shall include among others:
a. history and experience of the applicant(s) in the establishment and operation of
electronic communications networks and services in the jurisdiction where they
currently operate or previously used to operate;
b. the size of the network the applicant has or has had;
c. the size of the network the applicant proposes to establish;
d. the type of services as well as the subscriber base; and
e. countries the applicant currently operates in.
The applicant shall provide information regarding any licences previously and currently held
relating to the provision of electronic communications networks and services.
The request for proposal document may be obtained from the Authority Head Office, Stand No.
4909, Corner of United Nations and Independence Roads, P. O. Box 36871, Lusaka at a non-
refundable fee of One Million Kwacha (K1, 000, 000.00) or its equivalent in United States Dollars
(USD). Interested Applicants may obtain further information at the same address. The telephone
number is +260 21 1 246 696.
ZICTA/NL/01/17 Page 4
The proposals should be appropriately bound, sealed and bold labeled and must be deposited in
the tender box situated at the Authority Head Office, Stand No. 4909, corner of Independence
Avenue and United Nations Road, Lusaka on or before Friday, November 24, 2017 at 10:00
hours local time. ELECTRONIC SUBMISSIONS SHALL NOT BE ACCEPTED.
Submissions received after the time and date stipulated above shall not be accepted. The
submissions will be opened soon after in the Director General’s Conference Room in the
presence of Applicants or their representatives who choose to attend.
Patrick Mutimushi
DIRECTOR GENERAL
ZAMBIA INFORMATION AND COMMUNICATIONS TECHNOLOGY AUTHORITY
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SECTION 2: Definitions
2.1 Definitions
(a) “Applicable Law” means the Laws of Zambia and any
other instruments having the force of law in Zambia as they
may be issued and in force from time to time.
(b) “Applicant” means anyone who has purchased this
document and intends to submit a proposal.
(c) “Day” means a calendar day.
(d) “ECT” Act means the Electronic and Communication
Transactions Act
(e) “Experts” means, collectively, Key Experts, Non-Key
Experts, or any other personnel of the Applicant.
(f) “Government” means the government of the Republic of
Zambia.
(g) “Key Expert(s)” means an individual professional whose
skills, qualifications, knowledge and experience are critical
to the performance in meeting the investment targets and
quality of service parameters and whose CV is taken into
account in the technical evaluation of the Applicant’s
proposal.
(h) “ICT” means Information and communication technology
which relates the application of modern communications
and computing technologies to the creation, management
and use of information through the utilisation of hardware,
software, networks, and media for the collection, storage,
processing, transmission and presentation of information
and related services;
(i) “ICT Act” means the Information and Communications
Technology Act.
(j) “International Segment” means a segment where the
licensee is authorised to offer to the international market
services from one or more of the market segments namely
national, provincial and district.
(k) “Investment Proposal” refers to both the technical and
financial proposals to be submitted by the applicant
(l) “ISO” means the International Standards Organisation.
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(m) “ITA” (see Section 3 of the RFP) mean the Instructions to
Applicants that provides the shortlisted firms with all
information needed to prepare their Proposals.
(n) “LOI” (see Section 1 of the RFP) means the Letter of
Invitation being sent by the Authority to the shortlisted
Applicants.
(o) “Network Licence” for the purpose of this document shall
mean a network licence under the international market
segment as defined in the licencing guidelines.
(p) “Non-Key Expert(s)” means an individual professional
provided by the Applicant and who is assigned to perform
the Services or any part thereof under the Licence
Guidelines and whose Curriculum Vitae (CVs) are not
evaluated individually.
(q) “Proposal” means the Investment Proposal of the
Applicant.
(r) “RFP” means the Request for Proposals to be prepared by
the Authority for the selection of the Licensee.
(s) “Service Licence” shall for the purposes of this document
means a service licence category A under the national
market segment as defined in the Licencing Guidelines.
(t) “TORs” means the Terms of Reference that explain the
objectives, scope of work, activities, and tasks to be
performed, respective responsibilities of the Authority and
the Licensee, and expected results and deliverables.
(u) “ZICTA” means the Zambia Information and
Communications Technology Authority. Also referred to
as the “Authority”.
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2.2 Table of Contents
Schedule of Clauses ........................................................................................................ 1
SECTION 1 Letter of Invitation ............................................................................................ 2
SECTION 2: Definitions ....................................................................................................... 5
2.1 Definitions ................................................................................................................ 5
2.2 Table of Contents ...................................................................................................... 7
2.3 List of Tables .......................................................................................................... 10
SECTION 3 Instructions to Applicants ................................................................................ 11
3.1 Introduction ............................................................................................................ 11
3.1.1 The Authority ................................................................................................. 11
3.1.2 Background .................................................................................................... 12 3.1.3 Promotion of ICT Investment in Zambia ....................................................... 12
3.2. Licence and Resource Description .......................................................................... 14
3.2.1 Licence Scope ................................................................................................. 14
3.2.3 Licence Considerations ................................................................................... 14 3.2.4 Environmental Considerations ........................................................................ 14
3.2.5 Permitting Procedures and Requirements ........................................................ 14
3.3. Request for Proposal Documents ............................................................................. 15
3.3.1 Introduction .................................................................................................... 15 3.3.2 Quality of Service Undertaking by the Applicant ............................................ 15
3.3.3 Application Forms .......................................................................................... 15 3.3.3.1 Network Licence ................................................................................ 15
3.3.3.2 Service Licence.................................................................................. 15 3.3.3.3 Numbering Resources ........................................................................ 15
3.3.3.4 Spectrum Resources .......................................................................... 15 3.3.4 Fees ................................................................................................................ 15
3.3.4 .1 Network Licence fee ....................................................................... 16 3.3.4.2 Service Licence fee ............................................................................ 16
3.3.4.3 Numbering Resources ....................................................................... 16 3.3.4.4 Spectrum fees .................................................................................... 16
3.3.5 Purchase for the RFP Document ..................................................................... 16
3.4. Procedures ............................................................................................................. 16
3.4.1 Introduction .................................................................................................... 16 3.4.2 Requests for Clarifications .............................................................................. 16
3.4.3 Pre-Proposal Meeting ..................................................................................... 18 3.4.4 Pre-Proposal Site Visit .................................................................................... 18
3.4.5 Amendments of the RFP ................................................................................. 18 3.4.6 Applicants ...................................................................................................... 18
3.4.7 Proposals ........................................................................................................ 19 3.4.7.1 Proposals to be Prepared in Compliance with RFP ............................. 19
3.4.7.2 Making of Proposals .......................................................................... 19 3.4.7.3 Amending or Withdrawing Proposals Prior to Closing Date ............... 19
3.4.7.4 Cost and Risk in Preparation of Proposals .......................................... 19 3.4.7.5 Exceptions to the Request for Proposals ............................................. 20
3.4.7.6 Applicant’s Acknowledgement .......................................................... 20
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3.4.8 Preparation of the Investment Proposal............................................................ 20 3.4.8.1 Investment Plans and Other Details..................................................... 21
3.4.8.1.1 Technical Capability (Weight 60%) .......................................................... 21 3.4.8.1.2 Business Plan (Weight 40%) ................................................................... 21
3.4.8.2 Environmental Implications ............................................................... 21 3.4.8.3 Domestic Participation ....................................................................... 22
3.4.8.4 Other Documents ............................................................................... 22 3.4.9 Investment Proposal .....................................Error! Bookmark not defined.
3.4.9.1 Investment Cost ............................................................................... 22 3.4.9.2 Financing Plan ................................................................................... 22
3.4.10 Security Requirements .................................................................................. 22 3.4.11 Format, Sealing and Marking ................................................................... 23
3.4.12 Validity of the Proposal ........................................................................... 24 3.4.13 Closing Date and Late Proposals .............................................................. 24
3.4.14 Proposal Opening..................................................................................... 24 3.4.14.1 Investment Proposals ....................................................................... 25
3.4.15 Confidentiality ......................................................................................... 25
3.5. Evaluation Criteria ................................................................................................. 25
3.5.1 Outline of Evaluation Procedure ..................................................................... 25 3.5.1.1 Quality Based Selection ..................................................................... 25
3.5.2 Right to Reject Proposals ................................................................................ 26 3.5.3 Responsiveness .............................................................................................. 26
3.5.4 Evaluation of the Investment Proposals ........................................................... 26 3.5.4.1 Technical Capability (weight 60%) .................................................... 27
3.5.4.2 Business Plan (weight 40%) ............................................................. 27 3.5.6 Notification .................................................................................................... 27
3.5.7 Licence Issuance ............................................................................................ 27 3.5.8 Cost and Risk in Issuing a Licence.................................................................. 28
SECTION 4 Investment Proposal – Standard Forms ........................................................... 29
4.1 Investment Proposal Submission Form .................................................................... 29
4.2 Curriculum Vitae Format for Top Management ....................................................... 31
SECTION 5 Licence Details and Requirements .................................................................. 34
5.1 Network Licence Terms and Conditions .................................................................. 34
5.1.1. Commencement and Duration of Licence ...................................................... 34
5.1.2 Renewal of the Licence .................................................................................. 34 5.1.3. Frequency Allocation .................................................................................... 34
5.1.4. Non-Interference with Existing Systems .................................................. 34 5.1.5. Technical Standards....................................................................................... 34
5.1.6. Network Modification ................................................................................... 35 5.1.7. Network Performance .................................................................................... 35
5.1.7.1 Complaint System .............................................................................. 35 5.1.7.2 Confidentiality ................................................................................... 35
5.1.7.3 Indemnity .......................................................................................... 36 5.1.8 Safety Measures ............................................................................................. 37
5.1.9 Universal Service Obligation .......................................................................... 37 5.1.10 General Quality of Service .......................................................................... 37
5.1.11 Compliance with the Law ............................................................................. 37 5.1.12 Compliance with Regulatory Requirements .................................................. 37
5.1.13 Events Initiating Investigations by the Authority ...................................... 37 5.1.14 Sanctions ................................................................................................. 38
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5.1.15 Dispute Resolution ....................................................................................... 39
5.2. Service Licence Terms and Conditions ................................................................... 40
5.2.1. Commencement and Duration of Licence ...................................................... 40 5.2.2. Renewal of the Licence ................................................................................. 40
5.2.3. Provision of Services ..................................................................................... 40 5.2.4. Ownership and Corporate Obligation ............................................................. 40
5.2.5. Indemnity ...................................................................................................... 41 5.2.6. Safety Measures ............................................................................................ 41
5.2.7. Universal Service Obligation ......................................................................... 41 5.2.8. Quality of Service .......................................................................................... 41
5.2.9. Complaint System ......................................................................................... 41 5.2.10. Confidentiality of Consumer Information .................................................... 42
5.2.11. Service Quality and Obligations .................................................................. 42 5.2.12. Compliance with the Law ............................................................................ 42
5.2.13. Compliance with Regulatory Requirements ................................................. 42 5.2.14. Events Initiating Investigations by the Authority.......................................... 42
5.2.15. Sanctions ..................................................................................................... 43 5.2.16. Dispute Resolution ...................................................................................... 43
5.3 Standard Terms and Conditions for Radio Licences ................................................ 45
5.3.1. Licence Duration and renewal ....................................................................... 45
5.3.2 Licence Revocation ........................................................................................ 45 5.3.3. Withdraw of Radio Licence ........................................................................... 45
5.3.4 Frequencies .................................................................................................... 45 5.3.5. Licence Fee ................................................................................................... 45
5.3.6. Licence Expiry .............................................................................................. 45 5.3.7 Licence Not Transferable................................................................................ 45
5.3.8. Operation of Radio station ............................................................................. 45 5.3.9. Interference ................................................................................................... 45
5.3.10. Use of Frequencies ...................................................................................... 46 5.3.12. Exclusivity .................................................................................................. 46
5.3.13. Approval for Erection of Stations ................................................................ 46 5.3.14. Sharing of Frequencies ................................................................................ 46
5.3.15. Inspection .................................................................................................... 46 5.3.16. Special conditions ........................................................................................ 46
SECTION 6 Licensing Guidelines 2017.............................................................................. 48
SECTION 7 Policy on Corruption and Fraud ...................................................................... 76
SECTION 8 Application Forms .......................................................................................... 78
8.1 Application Form for a Network Licence ................................................................ 78
8.2 Application Form for a Service Licence ............................................................... 86
8.3 Application Form for Radio Spectrum Licence ........................................................ 91
8.4 Numbering Application Form.................................................................................107
SECTION 9 Technical and Financial Requirements .......................................................... 117
9.1. Purpose .................................................................................................................117
9.2 Background ............................................................................................................117
9.3 Resources on offer .................................................................................................119
9.4 Eligibility criteria ...................................................................................................120
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9.5 Financial Requirements ..........................................................................................120
9.5.1 Market penetration ........................................................................................120
9.6 Human Resource Plan ............................................................................................121
9.7 Technical Requirements .........................................................................................122
9.7.1 Core Network ................................................................................................122 9.7.2 Transmission Network ...................................................................................123
9.7.3 Access Network.............................................................................................123 9.7.4 Coverage .......................................................................................................123
9.7.5 Spectrum Management ..................................................................................123 9.7.6 Interconnection and Numbers. .......................................................................124
9.7.8 Interoperability ..............................................................................................124 9.7.9 Technical Experience ....................................................................................124
9.7.10 Mobile Virtual Network Operator (MVNO). ................................................124 9.7.11 Quality of Service-Voice over IP (VoIP) .....................................................125
9.7.12 Information Security Management System ..................................................125 SECTION 10 Schedule of Fees ........................................................................................ 126
10.1 Schedule 1: Network and Service Licence Fees ....................................................126
10.2 Schedule 2: Numbering Fees ................................................................................126
10.3 Schedule 3: Spectrum Licence Fees ......................................................................127
2.3 List of Tables
Table 3 Network Licence Categories ________________________________________________________________ 53
Table 4 Service Licence Category A _________________________________________________________________ 54
Table 5 Service Licence Category B _________________________________________________________________ 55
Table 6 Coverage Field Strength ___________________________________________________________________ 63
Table 7 Key Numbering Resource Standards __________________________________________________________ 64
Table 8 Spectrum Assignment Classification __________________________________________________________ 71
Table 9 Numbering Fees -Guidelines ________________________________________________________________ 74
Table 10 Network and Service Licence Fees __________________________________________________________ 126
Table 11 Numbering Fees _______________________________________________________________________ 127
Table 12 Spectrum Licence Fees___________________________________________________________________ 128
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SECTION 3 Instructions to Applicants
3.1 Introduction
The Authority is an autonomous body established under the Information and Communication
Technologies Act No. 15 of 2009 to regulate both the ICT, as well as the postal and courier sectors
in Zambia.
This invitation for the application for International Network and National Service Licences with
associated resources has been issued by the Authority with a view to enhance access to Information
and Communications Technologies (ICTs) and further to develop the Telecommunication/ICT
sector in Zambia. The call for proposals has been necessitated by heightened demand for scarce
resources needed to provide services under the international market segment as well as a desire by
the Authority to promote investment and enhance effective competition in the sector.
3.1.1 The Authority
The ICT Act gives the Authority the mandate to:
a) regulate the provision of electronic communication services and products;
b) monitor the performance of the sector;
c) monitor the levels of investment; and
d) monitor the availability, quality, cost and standards of the electronic communication
services.
In particular, the functions of the Authority are to:
a) implement and administer the licensing and assignment schemes provided for under the
Act, including setting standards for the sector;
b) promote and facilitate the provision, in urban and rural areas, of such information and
communication services that meets all reasonable demand including; in particular,
emergency services, directory information services and maritime services;
c) disseminate information and promote the participation of the public in the provision of
electronic communication services;
d) promote the interests of consumers, purchasers and other users of information and
electronic communications services, including, in particular, persons with disabilities
and the aged in respect of the accessibility, quality and variety of the services and
equipment;
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e) promote competition among persons engaged in commercial activities relating to, or in
connection with, the provision of information and communication and efficiency and
economy on the part of persons so engaged;
f) promote research, development and the use of new and appropriate technologies in the
sector and promote the manufacturing and production of relevant apparatus;
g) attract local and foreign investment in information and communication technology and
promote the provision of international transit services;
h) administer the country code top level domain and electronic addresses;
i) provide the national frequency and numbering plans and facilitate the efficient use and
allocation of numbers and frequency
j) approve the sites at which all transmitting stations, other than aircraft stations, mobile
stations or ship stations, are to be established and at which all radio station apparatus
used in connection with the transmitting station is to be erected;
k) allocate the frequency on which all radio transmitting stations and apparatus shall
operate; and
l) approve the mode of transmission to be adopted in connection with all transmitting
stations and the power to be radiated therefrom; the classes, types and standards of
transmitting stations and the radio station apparatus to be used in connection with
different classes of radio communication services; and the classes, types and standards
of receiving stations and radio and other apparatus to be used in connection with
diffusion services.
The ICT Act empowers the Authority to administer, manage and assign radio frequency spectrum.
3.1.2 Background
Zambia has recorded notable progress in access to ICT products and services over the last decade.
Specifically, the number of active mobile phone subscribers increased from 2.6 million in 2007 to
12.4 million in 2017. This represents an improvement in penetration rates from 22.5 percent to 75.8
percent between 2007 and 2017. Access to Internet services in the country increased to 5.9 million
users reported at the end of June, 2017 reflecting an internet penetration rate of 36.1 percent.
However, over 98 percent of internet access is through mobile devices, which is consistent with the
global trend of mobile internet services driving increased internet penetration.
3.1.3 Promotion of ICT Investment in Zambia
The Authority is responsible for the regulation of the electronic communication services and
products, and monitoring of the performance of the sector, including the levels of investment and
the availability, quality, cost and standards of the electronic communication services in Zambia.
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The Authority is also responsible for managing the country’s numbering and frequency spectrum
resources.
The Authority has been mandated by the ICT Act to facilitate investment in the ICT sector. The
primary objective is to encourage private sector investment in ICT in order to increase access to
ICT services as part of wider Government effort in creating an information society.
The means of achieving private sector investment in ICT in an efficient and cost effective manner is
to facilitate issuance of a network licence that would enhance provision of mobile services that are
affordable, low cost and meet the quality of service guidelines in accordance with ISO standards.
The process of licence issuance therefore will be based on transparent rules designed to maximize
fairness and competition and on standard model documents that minimize transaction and
development costs. The model documents will be designed to ensure “bankability” of the
investment project.
Overall, the goal is to encourage investors to accept reasonable risks that they are well able to
manage in terms of efficient financing and establishment of a network.
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3.2. Licence and Resource Description
3.2.1 Licence Scope
The licences to be issued are:
3.2.1.1 Network Licence under the international market segment that authorizes the licensee to
install and commission gateway facilities such as earth station, VSAT/Hub, switching centres, nodes
and servers, among others.
3.2.1.2 Service Licence Category A under the national market segment that authorizes the licensee
to provide to the public voice, message, Internet services, Internet Telephony (VoIP), pay phone,
Value Added Services, Data services, Tracking services among others.
3.2.2 Spectrum and Numbering Resources
The resources on offer are the following:
a. National Destination Code (NDC) - 098;
b. Mobile Network Code (MNC) - 645 - 04;
c. SIM Header 89 260 04;
d. Short Codes for common and emergency services as declared by the Authority;
e. Mobile spectrum in the following bands:
o 900 band - 8MHz, Frequency Division Duplex (FDD);
o 1800 band - 10 MHz, Frequency Division Duplex (FDD);
o 2600 band - 30MHz, Time Division Duplex (TDD); and
o 2300 band – 30MHz, Time Division Duplex (TDD).
f. Fixed service spectrum in the following bands:
o 5GHz;
o Lower 6GHz;
o 11GHz; and
o 18GHz;
3.2.3 Licence Considerations
The Authority shall assess the requirements stipulated in the Application Forms, Licensing
Guidelines of 2017 together with the Investment Proposal and other details to be provided.
3.2.4 Environmental Considerations
The Applicant is required, within the scope of undertaking investment, to assess all the
environmental impacts. The successful Applicant shall prepare an initial environmental impact
assessment (EIA) study in accordance with the applicable legislation.
3.2.5 Permitting Procedures and Requirements
The successful Applicant will be responsible for investigating the need for and obtaining all
necessary consents, permits, licences and approvals for design, construction, operation and
maintenance of the network in meeting all appropriate legislation and regulations.
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3.3. Request for Proposal Documents
3.3.1 Introduction
Applicants should study the documentation in detail when formulating their proposals. No
significant variation of these drafts may be proposed by Applicants in making their proposals,
although Applicants may propose exceptions and changes which do not have any substantial
effect, including the justification that such changes do not have a substantial effect. The
modification will be rejected if it has a substantial effect. The Authority will analyze any
modification presented by the Applicant and its justification, and analyze whether or not, such
changes have a substantial effect.
3.3.2 Quality of Service Undertaking by the Applicant
The Quality of Service (QoS) undertaking by the Applicant shall be part of the licence conditions. The
successful Applicant shall be required to adhere to the QoS standards as prescribed in the Authority’s QoS
guidelines. The Authority reserves the right to suspend and/or withdraw a licence or take any other
appropriate measures for failing to adhere to the QoS undertaking.
3.3.3 Application Forms
In addition to submitting a detailed Investment Proposal as prescribed in section 3.4.8 of this RFP,
all applicants shall be required to fill in and submit application forms contained in section 8 of this
document.
3.3.3.1 Network Licence
The applicants shall fill in and submit the application form for the Network Licence as contained in
section 8 of the Licensing Guidelines.
3.3.3.2 Service Licence
The applicants shall fill in and submit the application form for the Service Licence as contained in
section 8 of the Licensing Guidelines.
3.3.3.3 Numbering Resources
The applicants shall fill in and submit the application form for Numbering Resources.
3.3.3.4 Spectrum Resources
The applicants shall fill in and submit the application form for Spectrum Licence.
3.3.4 Fees
The successful applicant shall be required to pay the requisite processing, licence and registration
fees.
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3.3.4 .1 Network Licence fee
The successful applicant shall be required to pay a network licence fee as provided in section 10 of
the RFP Document. The current fee stands at three million, two hundred and fifty-five thousand
Kwacha (K3, 255,000.00).
3.3.4.2 Service Licence fee
The successful applicant shall be required to pay a service licence fee as provided in section 10 of
the RFP Document. The current fee stands at three hundred thousand Kwacha (K300, 000.00).
3.3.4.3 Numbering Resources
The successful applicant shall be required to pay numbering resource fees as provided for in the
Licensing Regulations.
3.3.4.4 Spectrum fees
The successful applicant shall be required to pay spectrum fees as provided in the Licensing
Regulations.
3.3.5 Purchase for the RFP Document
All applicants are required to pay a non-refundable fee of One Million Kwacha (K1, 000, 000.00)
or equivalent in United States Dollars (USD), for the participation.
3.4. Procedures
3.4.1 Introduction
The Authority shall ensure that the successful applicant complies with its investment proposal,
environmental laws, licence conditions and other considerations.
3.4.2 Requests for Clarifications
All communication in relation to this RFP shall be in the English language. Applicants are
encouraged to ask for clarification of information in the RFP, by submission of written clarification
requests to:
Director General
Zambia Information and Communications Technology Authority,
Head Office
Stand Number 4909 Corner of Independence Avenue & United Nations Road
P. O. Box 36871
Lusaka, Zambia.
Tel: +260-21-1-246696
Email: [email protected]
The Authority will reply to such requests for clarification by an Additional Notification within
five (05) business days from the date of their receipt. Additional Notifications shall be
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submitted to all applicants without mentioning the source of the request. Requests for
clarification must be received no later than twenty one [21] days prior to the closing date, and
no additional notification shall be made with respect to requests received later.
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3.4.3 Pre-Proposal Meeting
The Authority shall hold a pre-proposal meeting with all applicants on the fourteenth (14th) day
following the first publication of the invitation starting at 10:00 hrs local time. The meeting shall take
place in the Board Room at ZICTA Head Office. The pre-proposal meeting is not mandatory but will
provide an open platform for clarifications on any aspects of the RFP.
3.4.4 Pre-Proposal Site Visit
Pre-proposal site visit is not applicable under this RFP. However, Applicants are expected to make
themselves familiar with the legal and other environmental factors which are critical in the
preparation of the Investment Proposal and the application forms.
3.4.5 Amendments of the RFP
The Authority reserves the right to amend, revise or modify this RFP. Any amendments,
revisions or modifications, of this RFP shall be made through the issuance of addenda and a copy
of each addendum shall be sent to all applicants on the same date by same means. The RFP and
the related documents may be so amended, revised, or modified by way of such addenda up to
fourteen (14) days before the Closing Date.
If any addendum is of a nature which may require substantial changes in the proposals, the Closing
Date will be extended by the number of days considered reasonable by the Authority.
3.4.6 Applicants
Applicants who wish to submit an Investment Proposal shall do so as a single corporation or
consortium. The proposal shall state the proposed arrangements for the financing, design,
procurement, construction, commissioning, operation and maintenance in respect of the network
under the international segment. Further, in the proposal, the applicant or each Applicant making
such proposal, must show that it has the technical capability, experience and expertise (directly, in
combination or through proposed contractors) to finance, design, procure, construct, commission,
operate and maintain the network. The proposal shall contain details of the arrangements that are
capable of satisfying the Authority that the member(s) and/or proposed contractors have the
technical capability for the operation and maintenance of the network for at least fifteen (15) years.
Applicants shall also be required to meet the following criteria:
a. No Applicant or its parent/affiliate companies shall have been suspended or black
listed, whether as an individual company or as a member of a joint venture.
b. No Applicant or its parent/affiliate companies shall have a poor record of
unsatisfactory past performance, particularly non-compliance with licence terms,
standards and regulations, nor any record of poor quality of service, abandonment of
investment projects or similar deficiencies.
c. No Applicant or its parent/affiliate companies shall have inordinate overdue
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debts toward the insurance, tax or customs authorities of Zambia or their country
of incorporation.
d. No Applicant or its parent/affiliate companies shall have a record of criminal or
civil cases in court pending or finally decided against them involving non-payment
of tax, duty or other undertaking with the Authority or any of its sub-divisions, or
instrumentalities including government-owned or controlled corporations, both
local and foreign.
3.4.7 Proposals
3.4.7.1 Proposals to be Prepared in Compliance with RFP
All Proposals made by the Applicants must be submitted in strict compliance with this RFP or
shall be disqualified.
3.4.7.2 Making of Proposals
Proposals shall be prepared in the English language. Applicants shall submit one (1) original
and four (4) copies of the Investment Proposal.
In the case of the Proposal where there is any discrepancy between the original and a copy, the
original shall prevail.
The Standard Forms contained in the Proposal required under this RFP shall be complete and
without modification other than inclusion of dates, references to addenda, signatories and
addresses. Such Forms shall be duly signed. No erasures, interlineations or alterations are
permitted other than those necessary to correct errors made by the Applicant and provided that
hand written erasures, interlineations or alterations are kept to a minimum they may be hand
written in black ink. Each erasure or change shall be dated and initialed by the Proposal
signatories. Any interlineation or alteration which is not dated and initialed by the person(s)
signing the Proposal or is not legible will not be taken into consideration. Appendices to the
proposal forms included by the Applicant shall be clearly divided and identified and each page
initialed by the person(s) signing the Proposal.
3.4.7.3 Amending or Withdrawing Proposals Prior to Closing Date
At any time prior to the Closing Date, an Applicant may amend its Proposal. If an Applicant
wishes to amend a Proposal it has submitted it shall submit to the Authority a new Proposal
prior to the Closing Date incorporating such amendment(s). On receipt of the new Proposal,
the Authority shall return to the Applicant its prior unopened Proposal, if the Applicant so
requests in writing. At any time prior to the Closing Date the Applicant may request in writing
that its unopened Proposal be withdrawn, and provided such request is received prior to the
Closing Date such Proposal (including Application Forms), shall be returned to the Applicant.
3.4.7.4 Cost and Risk in Preparation of Proposals
Applicants shall bear all costs incurred by them associated with the preparation and submission
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of their Proposal and the Authority will in no case be responsible or liable for those costs,
including but not limited to those of professional advisors. Neither the Authority nor any
representative of these parties shall have any liability whatsoever to any Applicant in respect of
any decision taken by the Applicant in relation to its proposal whether or not in reliance on any
matter supplied by the Authority or any of their representatives.
3.4.7.5 Exceptions to the Request for Proposals
Exceptions to or changes from the conditions given in the RFP are not encouraged. However, if
there are any exceptions or changes proposed by the Applicant which do not have a substantial
effect, such exceptions may be included in the Proposal. Any exceptions or changes proposed by
the Applicant which are not clearly stated and justified or which have a substantial effect on the
network and service licences shall not be taken as part of the Applicant’s proposal and the
Applicant may not rely on them.
3.4.7.6 Applicant’s Acknowledgement
The submission of a Proposal will be construed as acknowledgment by the Applicant that it has
satisfied itself as to the nature and purpose of the licence and the services to be provided, and
other matters which may affect the performance of the network.
The Applicant acknowledges by submitting a Proposal that it has carefully examined this RFP
and is fully familiar with the Licence Guidelines. The Applicant also acknowledges that it has
familiarized itself with the laws and regulations of Zambia including labour, environmental and
financial laws and that complying with these laws and regulations will not affect the deployment
of the network and the investment plan. The Applicant accepts that no verbal agreement or
conversation with any representative of the Authority shall affect or modify any of the terms or
obligations contained in the Licence Guidelines of 2017.
Applicants shall obtain or arrive at their own interpretations or conclusions from the information
contained within this RFP and the Licensing Guidelines of 2017, and the Authority shall have no
responsibility with regard to such interpretations or conclusions.
The failure or omission of any Applicant to receive or examine any form or document, and
acquaint itself with conditions existing there shall in no way relieve it from any obligations with
regard to its proposal.
3.4.8 Preparation of the Investment Proposal
The Investment Proposal to be prepared and submitted by the Applicant must demonstrate a firm
knowledge of the network and service requirements and an understanding of the requisite tasks
to be carried out, as set out in the technical specifications. The Investment Proposal shall be
provided under cover of the investment proposal letter. Failure to provide this information in full
shall be a cause to reject the Proposal on grounds of non-conformity.
The Applicants are required to enclose the Investment Proposal in a sealed envelope, with
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identification marks. In addition to any relevant information required elsewhere in this RFP, the
Investment Proposal should also include the following information:
a. Investment plans and other details;
b. Environmental implications; and
c. Domestic participation.
3.4.8.1 Investment Plans and Other Details
Applicants shall provide general technical information, with technical literature where available,
to enable the Authority to understand how the investment will be undertaken and how the network
under the licence to be issued will be maintained. The following information shall be provided as
part of the Investment Proposal:
3.4.8.1.1 Technical Capability (Weight 60%)
i. Specific Experience
ii. Coverage
iii. Nature of technology and adoption
iv. Network design
v. Quality of service and business continuity plans
vi. Spectrum utilization and requirements
vii. Information security management system.
3.4.8.1.2 Business Plan (Weight 40%)
i. Investment scope and depth
ii. Business model
iii. Competition Strategy
iv. Market penetration
v. Pricing strategy
vi. Service differentiation proposition
vii. Projected cash flows including the net present value (NPV), Internal Rate of Return
(IRR) and payback period
viii. Source of financing
ix. Audited Financial statements for a period of three years (2016, 2015 and 2014)
x. Service provisioning and support
xi. Human resource plan including qualification of top management staff supported by
signed curriculum vitae (supported by the Applicant’s employment policy).
3.4.8.2 Environmental Implications
A description is required of the potential environmental impact of the network and associated
equipment/facilities and the environmental protection measures to be applied. The successful
Applicant will be required to carry out an initial environmental examination/environmental
impact assessment and will be obliged to comply with the applicable environmental standards
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during both construction and operation of the network.
Applicants shall provide full information in relation to the quantities and types of all liquid and
solid effluents including sewage that will be produced and give details of the methods to be
employed for neutralizing these effluents. The proposed methods for disposal of all, electronic,
liquid and solid wastes any fuel sludge/wastes should be clearly outlined in the Proposal.
Applicants shall provide all information related to quantities and rates of emissions of
pollutants, including the types of pollutants and details of the proposed methods of pollution
control and types of pollution control equipment and other mitigatory measures. Guaranteed
emission rates should also be provided.
3.4.8.3 Domestic Participation
Applicants are asked to provide information of the extent to which they plan to employ
local contractors during the construction and/or operational stages of the business.
3.4.8.4 Other Documents
Applicants are invited to submit any other documents which they consider important to
demonstrate their ability to efficiently meet the licence conditions and the Investment Proposal.
3.4.8.5 Investment Cost
The capital element is intended to cover the projected service and repayment of all investment
related debt and to provide a reasonable return on invested equity. Applicants should quantify
all the estimations.
Applicants shall include the total investment cost mentioned above for the purpose of
calculating cash flow statements.
3.4.8.6Financing Plan
Applicants shall provide a detailed Financing Plan for the investment. The Financing Plan should
clearly indicate the equity component and its break up to show the commitments by each of the
equity participants. Applicants shall also furnish details of the expected loan capital, giving full
details of the amount of loan each lending institution is prepared to commit their debt service
plans, the interest rates and details of other charges, if any, should be indicated clearly. The
Financing Plan should not only show the division between shareholder equity and debt at the date
of execution, but should also indicate its evolution during the project’s construction and
operational periods. The expected debt finance for the project should be committed only in
Zambian Kwacha or United States Dollars and at fixed interest rates.
3.4.9 Security Requirements
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A Proposal Security is not applicable under this RFP.
3.4.10Format, Sealing and Marking
Where the Applicant is an incorporated joint venture, or project company, then the Proposal
shall be signed by each shareholder. Where the Applicant is an un-incorporated joint venture,
or other partnership arrangement, then the proposal shall be signed by each participant. In the
event of the Applicant being a joint venture or consortium, a joint venture agreement shall be
required. Proposals not executed by Chief Executive Officers, Legal Counsel or Directors shall
require Power of Attorney.
The Investment Proposal shall be delivered in a sealed package submitted to the following
address no later than the Closing Date of November 24, 2017 at 10:00 hours:
Zambia Information and Communications Technology Authority,
Head Office, Stand Number 4909
Corner of Independence Avenue & United Nations Road,
P. O. Box 36871
Lusaka
Zambia.
Tel: +260-21-1-246696
The tender box is situated at the Reception on the ground floor at the Head Office.
The package shall also be clearly labeled as a Proposal under this RFP giving the Applicant’s
name and address. Proposals received after the Closing Date will be rejected even if a delay
had been caused because of circumstances beyond the Applicant's control.
The package may be delivered by hand through an authorized representative, by registered mail
or by courier. However, hand delivery is strongly recommended. If the outer envelopes are not
sealed and marked as above, the Authority will assume no responsibility for misplacement or
premature opening of the Proposal. If the envelope is not sealed, marked and addressed as required
above, the Proposal may be rejected as non-conforming.
The Investment Proposal shall be enclosed in a sealed inner envelope bearing the following
identification:
Inner Envelope 1
INVESTMENT PROPOSAL FOR [NAME OF THE RFP]
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PROPOSAL REFERENCE: ………………………..................................….............
APPLICANT’S FULL NAME AND DDRESS: ……………….……………………
…………................................................
One envelope shall contain one set of documents clearly marked "Original" on the first and
last page and three further envelopes shall each contain the copies of the Investment Proposal
clearly marked Copy on the first and last page. The name and address of the Applicant on the
inner envelope will allow the return of the Proposal unopened, in the event of revision or
withdrawal (prior to the Closing Date), or late delivery.
Original: One (1)
Copies: Four (4)
3.4.11 Validity of the Proposal
Each Proposal shall constitute a firm offer and that shall remain in force and be valid for a period
of ninety (90) days following the Closing Date of the invitation. During this period the proposal
shall remain valid and no Applicant shall withdraw its Proposal.
In the event that the notification of award is not issued during this period, the Authority may
approach each Applicant in writing prior to the expiration date, requesting an extension of the
Proposal validity period. If any Applicant does not agree to such extension, it may advise the
Authority of its decision in writing prior to the expiration of the original period, and withdraw its
Proposal.
If the notice of withdrawal is not received by the Authority prior to the expiration date of the
original validity period following the issuance by the Authority of a notice of extension, the
extension shall be considered to have been accepted by the Applicant and the Applicant shall extend
the effective period of the Proposal accordingly or be disqualified.
3.4.12 Closing Date and Late Proposals
Proposals must be received by Authority at the address given in paragraph 3.4.10 by 10:00hrs
local time on November 24, 2017. Proposals received after this time shall not be considered
whatever the reason for delay in submission (including circumstances outside the control of the
Applicants), and shall be rejected.
3.4.13 Proposal Opening
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3.4.13.1 Investment Proposals
All Investment Proposals shall be opened at the offices of the Authority immediately following
the Closing Date. Applicants who wish to attend the opening may do so. Applicants’ names, any
withdrawals, and such other details as Authority may consider appropriate, will be announced by
the Authority on the day of opening of the Investment Proposals.
The Authority will prepare Minutes of the opening of the Investment Proposals including all
information disclosed to those present.
3.4.14 Confidentiality
The Authority reserves the right to release information contained in the Proposals to Ministry
of Transport and Communications, the Public Private Partnership Unit, Ministry of Finance,
Ministry of National Planning, Ministry of Justice and their agents, consultants and advisers for
purposes of verifying and evaluating the Proposals. The Authority, its agents, consultants or
advisers shall not be liable for any damages resulting from any disclosure of information before,
during or after the selection process.
3.5. Evaluation Criteria
3.5.1 Outline of Evaluation Procedure
The actual evaluation process is a staged process. The first stage of the evaluation process
concentrates on the preliminary aspects of the Proposal. The second stage of the evaluation process
focuses on the technical aspects of the Proposal, to verify whether the investment proposal is
capable of delivering the licensing conditions and other requirements contained herein.
The Authority shall evaluate the technical proposals on the basis of their responsiveness, applying
the evaluation criteria, sub criteria, and point system specified in the RFP. Each responsive
proposal will be given a technical score. An Investment proposal shall be rejected at this stage if
it does not respond to the important aspects of the RFP or of it fails to achieve the minimum
technical score of 75 points.
3.5.1.1 Quality Based Selection
Following the ranking of the Investment Proposals, when the selection is based on quality only
(QBS), the top-ranked Applicant shall be issued with a Notification of Award. The weights given
to the Investment Proposals are:
Technical Capability = 60%; and
Business Plan = 40%
Proposals shall be ranked according to their combined Technical (𝑇𝑠) and Business (𝐵𝑠) scores using
the weights (T = the weight given to the Technical Capability; B = the weight given to the Business
Plan; T + B = 1) as follows Combined score (𝐶𝑠):
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𝑪𝒔=𝑻𝒔 × 𝑻 +𝑩𝒔 ×𝑩.
3.5.2 Right to Reject Proposals
The Authority reserves the right to reject the Proposal of any Applicant who has qualified on
the basis of fraudulent, suppressed or incomplete information.
3.5.3 Responsiveness
At the first stage of evaluation of the Proposals, the Authority will determine the compliance of
each proposal to the RFP. The Authority will examine the Proposals to determine whether they
are complete, whether the documents have been properly signed, whether all annexes as required
in the RFP are furnished and whether the Proposals are generally in order. A Proposal may be
disqualified and excluded from further consideration for any valid reason including but not
limited to, the reasons listed below:
a. Receipt by the Authority of a Proposal after the Closing Date.
b. Failure to submit any clarification or documents requested by the Authority within the
required time frame.
c. Failure to provide complete information as requested in this RFP.
d. Willful misrepresentations in the Proposal.
e. Illegal conduct or attempts to influence the Authority or any Ministry or agency of the
Government of Zambia in evaluation of a Proposal outside the solicitation process.
f. Determination by the Authority that the Applicant is likely to be unable to fulfill the
terms or conditions of the Proposals.
Proposals which are accepted by the Authority in accordance with these principles will be deemed
as qualifying for the second stage of the evaluation. If a Proposal is found to be substantially not
responsive, it will be rejected, and may not subsequently be made responsive by correction or
withdrawal of the non-conforming deviation or reservation.
3.5.4 Evaluation of the Investment Proposals
The detailed evaluation will then be conducted on the basis of satisfactory responses to the
information requirements set out in the RFP, including compliance with the Licensing Guidelines
of 2017. The evaluation will be based on the information provided in the Proposal. Non-
compliance with any one of the above criteria will disqualify the Applicant.
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The criteria, sub-criteria and point system for the evaluation of the Full Investment
Proposals is as follows:
3.5.4.1 Technical Capability (weight 60%)
i. Specific Experience 10
ii. Network deployment plans 1 30
iii. Nature of technology and adoption 10
iv. Network design 10
v. Quality of service and business continuity plans 15
vi. Spectrum utilization and requirements 20
vii. Information security management system 5
viii. Total 100
3.5.4.2 Business Plan (weight 40%)
i. Investment scope and depth 20
ii. Operational and Competition Strategy 20
iii. Market penetration strategy 10
iv. Pricing strategy 15
v. Service differentiation proposition 5
vi. Projected cash flows 5
vii. Source of financing 5
viii. Audited Financial statements for a period of three years
(2016, 2015 and 2014) 5
ix. Service provisioning and support 10
x. Human resource plan including qualification of top
management staff supported by signed curriculum vitae
(supported by the Applicant’s employment policy) 5
xi. Total 100
The minimum score required to pass is: 75 and shall be arrived at using
the formula in Clause 3.5.1.1
3.5.6 Notification
Prior to the expiration of the period of proposal validity, the Authority shall notify the successful
Applicant, in writing, that its Investment Proposal has been accepted. However, the notification
of award shall not constitute a licence.
Upon the successful Applicant paying applicable fees, the Authority will promptly notify each
unsuccessful Applicant.
3.5.7 Licence Issuance
Within sixty (60) days of receipt of the applicable fees, the successful Applicant shall be issued with
a licence.
1 Priority to licence scarce resources with actual or likely demand as designated by the Authority, shall be given to
applicants with roll out plans that commence network deployment in areas deemed by the Authority to be underserved
and/ or rural
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3.5.8 Cost and Risk in Issuing a Licence
The successful Applicant shall bear all costs incurred by it in relation to any negotiation and
finalization of the licence issuance, including but not limited to those of professional advisers.
Neither the Authority nor any representative of these parties shall have any liability whatsoever
to the Applicant for any decision taken by the Applicant in relation to decisions taken by it in
finalizing and issuing a Licence, whether or not in reliance on any matter supplied or represented
by the Authority or their representatives.
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SECTION 4 Investment Proposal – Standard Forms
All pages of the original Investment Proposal shall be initialled by the same authorized
representative of the Applicant who signs the Proposal. The signatory to the Proposal shall
be supported by the Power of Attorney issued by a Legal Practitioner.
4.1 Investment Proposal Submission Form
{Location, Date}
To: [Name and address of Client]
Dear Sirs:
We, the undersigned, offer to design, mobilise and establish a service network in
accordance with the Authority Licence Guidelines of 2017, your Request for Proposals dated
[Insert Date] and our Proposal. We are hereby submitting our Investment Proposal.
We undertake to invest a total of (Insert Amount in Kwacha or USD) within the first three
years and a total of (Insert Amount in Kwacha and USD) in fifteen years of being issued an
International Network and National Service Licences with associated resources.
We hereby declare that:
(a) All the information and statements made in this Proposal are true and we accept
that any misinterpretation or misrepresentation contained in this Proposal may
lead to our disqualification by the Authority.
(b) Our Proposal shall be valid and remain binding upon us for the period of ninety
(90) days.
(d) We confirm our understanding of our obligation to abide by the Government’s
policy in regard to corrupt and fraudulent practices.
(e) Our Proposal is binding upon us and, in the event that we are successful, portions
of it as determined by the Authority shall form part of the Licence conditions.
We undertake, if our Proposal is accepted and the licence is issued, to initiate the
investment within the time frames as shall be agreed.
We understand that the Authority is not bound to accept any Proposal that the Authority
receives.
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We remain,
Yours sincerely,
Authorized Signature {In full and initials}:
Name and Title of Signatory:
Name of company:
In the capacity of:
Address:
Contact information (phone and e-mail):
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4.2 Curriculum Vitae Format for Top Management
Position Title and No. {e.g., K-1, TEAM LEADER}
Name of Expert: {Insert full name}
Date of Birth: {day/month/year}
Country of
Citizenship/Residence
Education: {List college/university or other specialized education, giving names of educational
institutions, dates attended, degree(s)/diploma(s) obtained}
________________________________________________________________________
________________________________________________________________________
Employment record relevant to the assignment: {Starting with present position, list in reverse
order. Please provide dates, name of employing organization, titles of positions held, types of
activities performed and location of the assignment, and contact information of previous clients
and employing organization(s) who can be contacted for references. Past employment that is not
relevant does not need to be included.}
Period Employing organization and
your title/position. Contact
Infor for references
Country Summary of
activities performed
relevant to the
Assignment
[e.g., May
2005-
present]
[e.g., Chief Operating Officer
For references: Tel…………/e-
mail……;
Membership in Professional Associations and Publications:
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______________________________________________________________________
Language Skills (indicate only languages in which you can work): ______________
______________________________________________________________________
Adequacy for the Position:
Detailed Tasks Assigned on Consultant’s
Team of Experts:
Reference to Prior Work/Assignments that
Best Illustrates Capability to Handle the
Assigned Tasks
{List all deliverables/tasks as in which the
Expert will be involved)
Expert ’s contact information: (e-mail …………………., phone……………)
Certification:
I, the undersigned, certify that to the best of my knowledge and belief, this CV correctly describes
myself, my qualifications, and my experience, and I am available to undertake the assignment in
case of an award. I understand that any misstatement or misrepresentation described herein may
lead to this CV not being considered.
{Day/month/year}
Name of Expert Signature
Date
{Day/month/year}
Name of authorized Signature
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Date
Representative of the Applicant
(the same who signs the Proposal)
NOTE: STATEMENT OF EXCLUSIVITY AND AVAILABILITY SIGNED BY THE
PROPOSED KEY STAFF MUST BE SUBMITTED TOGETHER WITH THE
INVESTMENT PROPOSAL
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SECTION 5 Licence Details and Requirements
5.1 Network Licence Terms and Conditions
5.1.1. Commencement and Duration of Licence
This Licence shall come into effect on the date it is issued and shall remain valid for a
period to be stated in the issued licence.
5.1.2 Renewal of the Licence
i. The Licence may be renewed upon the licensee’s written notice to the Authority
which notice shall be submitted not less than three (03) months prior to expiration
of the term of this licence.
ii. The Authority may consider a request for renewal made of out of time, subject to
conditions set out by the Authority, in situations where the Authority is of the
opinion that the request merits an extension.
iii. The Authority shall renew the licence in accordance with the Information and
Communication Technologies Act No. 15 of 2009 (the “ICT Act”) on the same
terms and conditions as those applicable to the licensee during the preceding
licence period provided that the licensee has not been in material breach of the
licence conditions.
iv. The licence shall terminate upon expiry of the licence period if it is not renewed.
5.1.3. Frequency Allocation
The licensee shall operate the electronic communications network, or provide a network
service within the designated frequency bandwidth which shall be assigned to the
licensee by the Authority. The Licensee shall use ONLY spectrum specifically allocated
to it by the Authority. The spectrum licence is valid for one(1) year and may be renewed
subject to the provisions of the law.
5.1.4. Non-Interference with Existing Systems
The Licensee shall ensure that the electronic communications Network does not
interfere with other electronic communications Networks & Broadcasting systems
existing in Zambia or officially planned in writing and recorded with the appropriate
Authority at the time of execution of this licence. As to all systems existing at the
time of the execution of the LICENCE, the Licensee shall, in good faith, make its best
effort to resolve radio interference issues with the Authority.
5.1.5. Technical Standards
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i. The Licensee shall comply with all technical standards set by the Authority from
time to time and shall submit to the Authority its plans for numbering, signaling
transmission, switching and synchronization for the written approval of the
Authority. The applicant shall comply with Type Approval Guidelines as
applicable from time to time.
ii. The Licensee shall make the electronic communications network available to the
general public in its service area without discrimination among members of the
general public who wish to subscribe thereto.
iii. The Licensee shall enter into a service level agreement with all of its network
users and subscribers without discrimination. The terms and conditions of the said
service level agreement shall abide by the minimum standards established in the
Code of Conduct published by the Authority,
iv. The Licensee shall ensure that it meets the minimum terms and conditions of any
service level agreement that it may enter into with any network user or subscriber.
5.1.6. Network Modification
i. The Licensee shall obtain approval in writing from the Authority to make any
substantive change to the Network.
ii. Any change petitioned for and approved by the Authority shall be done at the
Licensee’s expense and shall not interfere with any other communications
systems existing or formally planned in writing in Zambia.
5.1.7. Network Performance
5.1.7.1 Complaint System
The licensee shall establish an efficient and easy to use system to receive process
and respond to complaints or claims, by network users or subscribers, related to
the network, or any other item relating to the rights exercised by the licensee
pursuant to this licence, as well as a programme for repair of the network. The
system shall be presented to the Authority for recording. The system shall
include, without limitation, a proposal for announcement. Publication of the
system is to be done at the expense of the Licensee.
5.1.7.2 Confidentiality
i. The Licensee shall protect the confidentiality of information transmitted
over its network. Such protection shall include without limitation, written
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notice to all employees of the Licensee concerning their obligation not to
listen to communications except for repair or other limited technological
reasons set forth in the Laws of Zambia and to keep confidential all
information heard or received by the Licensee, its employees or agents
and to keep confidential any information it receives related to the network
and to ensure that only employees of the Licensee with the need to know
such information have access to it.
ii. No such information may be revealed to third parties by the Licensee, its
employees or agents without prior consent of the network user or
subscriber.
iii. Release of any such information shall be subject to the extent provided
for in the laws of Zambia at any particular time as the case may be.
iv. In the case of consent of the network user or subscriber, the consent shall
specify the particular information to be released, to whom, when and
under what circumstances except where the law provides otherwise.
5.1.7.3 Indemnity
i. The Licensee shall assume full responsibility for any and all liability
which may arise from the operation of the network or provision of
network services.
ii. The Licensee shall both indemnify and keep the Authority indemnified
against all claims at any time on account of intellectual property rights or
royalties, whether for manufacture or for use in Zambia.
iii. The Licensee shall further keep the Authority indemnified against any
claim arising out of or incidental to the provision of the network or
network service.
iv. In the event of any claim being made against the Authority in respect of
which the Licensee is liable under this clause, the Licensee shall promptly
be notified thereof and shall have the right at its own expense to conduct
any negotiation for settlement or litigation arising there from.
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5.1.8 Safety Measures
The Licensee shall in respect of services operated, maintained or offered under this
licence take proper and adequate safety measures to safeguard life or property, including
exposure to any electrical emissions or radiations emanating from equipment or
installations from such operations.
5.1.9 Universal Service Obligation
The Licensee shall comply with the Universal Service/Access obligations as may be
provided for under the ICT Act and any regulations issued thereunder or any Guidelines
and rules issued by the Authority.
5.1.10 General Quality of Service
The Licensee shall comply with and abide by the minimum requirements set out under
the ICT Act or any other law, or guidelines published by the Authority or any
international standard to which the licence requires adherence.
5.1.11 Compliance with the Law
The Licensee shall comply with the provisions of the Information and Communication
Technologies Act No. 15 of 2009 (the “ICT Act”) and other laws of the Republic of
Zambia.
5.1.12 Compliance with Regulatory Requirements
The Licensee shall comply with the provisions of the regulations, rules and guidelines
issued under the ICT Act.
5.1.13 Events Initiating Investigations by the Authority
The Authority shall, in accordance with the Laws of Zambia, commence an investigation
concerning the Licensee’s performance when any of the following events occurs:-
i. Failure to comply with any of the performance obligations set forth in the
Licence.
ii. Failure to comply with the technical standards set by the Authority or network
performance standards.
iii. When five per centum or more of the network users express in writing that the
network or network service does not conform to quality and performance
standards required of the Licence.
iv. When the Licensee knowingly or negligently violates the confidentiality and
secrecy provisions of the Licence.
v. When the Licensee modifies frequencies which have been assigned to it by the
Authority or uses frequencies not authorized.
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vi. When the Licensee uses, installs or connects equipment which has not been type
approved by the Authority or appropriate type approving bodies
vii. When Licensee provides any electronic communications services without being
authorized to do so by the Authority.
viii. When Licensee fails to remit payment to all other Network or network service
operators for interconnection in accordance with their Interconnection
Agreement.
ix. When the Licensee fails to provide information to the Authority as required by
the Laws of Zambia, and when the Licensee fails to permit or impedes inspections
by the Authority or any legally constituted search as permitted by the Laws of
Zambia.
x. When Licensee fails to maintain proper accounting systems for its network or
network service, and when Licensee fails to maintain separate clear records or
accounts for its sales in a transparent manner.
xi. When Licensee by itself or otherwise, inadvertently, violates the Laws of Zambia
as they exist or come into existence from time to time.
xii. When Licensee contracts or installs infrastructure not authorized by the Licence,
or when the Licensee uses infrastructure not permitted by the Licence to be used
xiii. When any other violation of the terms of the Licence or the Laws of Zambia is
brought to the attention of the Authority.
5.1.14 Sanctions
In the event that the Authority determines after an investigation, and pursuant to the
procedures of due process established for the administrative and investigative processes
of the Authority as they exist under the Laws of Zambia from time to time, that an
infraction has been committed by the Licensee, or that the Licence has been breached by
the Licensee, in addition to remedies existing in the laws and regulations of Zambia and
in accordance with the severity of the infraction, the Authority may impose one or more
of the following sanctions:-
i. Obligation of public apology by the Licensee, at the cost of the Licensee, for its
infraction in a newspaper of general circulation in the area of service to run for five
(5) consecutive days.
ii. Payment of a fine and/or compensation prescribed by the Laws of Zambia to the
Authority, or to other injured parties for injury caused by the Licence as they flow to
the Licensee.
iii. In the event of serious infraction, revocation or cancellation and temporary
suspension of the Licence and or other sanction as may be authorized by the Law in
the public interest.
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iv. Any other sanction as may be appropriate in accordance with the Laws and
Regulations for the time being in force in Zambia.
5.1.15 Dispute Resolution
i. The Authority and the Licensee shall make every effort to resolve amicably by direct
negotiations any disputes, differences or questions arising out of or relating to the
Licence other than those matters or things about which the decision of the Authority
is deemed to be or shall be final.
ii. In the event that the mode of resolution envisaged above is not possible for any
reason, all disputes, differences or questions between the Authority and the Licensee
with respect to any matter or thing arising out of or relating to the Licence, other than
a matter or thing as to which the decision of the Authority is to be or deemed to be
final and conclusive and except and in so far as may otherwise be provided in the
Licence, shall be referred to arbitration in accordance with the provisions of the
Arbitration Act Statutory Instrument No. 19 of 2000 of the Laws of Zambia or any
statutory modification thereof for the time being in force.
iii. Arbitration shall take place in Lusaka, Zambia.
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5.2. Service Licence Terms and Conditions
5.2.1. Commencement and Duration of Licence
This Licence shall come into effect on the date it is issued and shall remain valid for a licence
period to be stated in the issued licence.
5.2.2. Renewal of the Licence
i. The Licence may be renewed upon the licensee’s written notice to the Authority which notice
shall be submitted not less than three (03) months prior to expiration of the term of this licence.
ii. The Authority may consider a request for renewal made of out of time, subject to conditions
set out by the Authority, in situations where the Authority is of the opinion that the request merits
an extension.
iii. The Authority shall renew the licence in accordance with the Information and
Communication Technologies Act No. 15 of 2009 (the “ICT Act”) on substantially the same
terms and conditions as those applicable to the licensee during the preceding licence period
provided that the licensee has not been in material breach of the licence conditions.
iv. The licence shall terminate upon expiry of the licence period if it is not renewed.
5.2.3. Provision of Services
i. The Licensee shall provide services in accordance with applicable National and
International standards.
ii. The licensee shall commence provision of services within a period of six (6) months from
the effective date of the licence.
iii. The Licensee shall not be required to provide services where in the Authority’s view it is
not reasonable to require the Licensee to provide the services, including, but not limited
to the following circumstances:-
a) where it is beyond the Licensee’s control;
b) where it would expose any person engaged in provision of the services to undue risk to
health or safety; or
c) Where it is not reasonably practicable.
5.2.4. Ownership and Corporate Obligation
The Licensee shall comply with the following conditions on ownership;
i. To furnish the Authority with a copy of their shareholding structure as required by the
Licensing regulations.
ii. To notify the Authority in writing of any changes to its ownership and control structure.
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iii. To notify the Authority of any joint venture into which it enters with any other person or
entity holding a licence issued by the Authority.
5.2.5. Indemnity
i. The Licensee shall assume full responsibility for any and all liability which may arise
from the operation of the network or provision of network services.
ii. The Licensee shall both indemnify and keep the Authority indemnified against all claims
at any time on account of intellectual property rights or royalties, whether for
manufacture or for use in Zambia.
iii. The Licensee shall further keep the Authority indemnified against any claim arising out
of or incidental to the provision of the network or network service.
iv. In the event of any claim being made against the Authority in respect of which the
Licensee is liable under this clause, the Licensee shall promptly be notified thereof and
shall have the right at its own expense to conduct any negotiation for settlement or
litigation arising there from.
5.2.6. Safety Measures
The Licensee shall in respect of services operated, maintained or offered under this licence take
proper and adequate safety measures to safeguard life or property, including exposure to any
electrical emissions or radiations emanating from equipment or installation from such operations.
5.2.7. Universal Service Obligation
The Licensee shall comply with the Universal Service/Access obligations as may be provided
for under the ICT Act and any regulations issued thereunder or any Guidelines and rules issued
by the Authority.
5.2.8. Quality of Service
The licensee shall comply with and abide by the minimum requirements set out under the ICT
Act or any other law, or guidelines published by the Authority or any international standard to
which the licence requires adherence.
5.2.9. Complaint System
The licensee shall establish an efficient and easy to use system to receive, process and respond
to complaints or claims by network users or subscribers related to the network, or any other item
relating to the rights exercised by the licensee pursuant to this licence, as well as a programme
for repair of the network. The system shall be presented to the Authority for recording. The
system shall include, without limitation, a proposal for announcement. Publication of the system
is to be done at the expense of the Licensee.
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5.2.10. Confidentiality of Consumer Information
The Licensee shall not disclose any information about any of its consumers to any third party
except to the extent that such information is by Law required including but not limited to the
following reasons:-
i. for the purposes of debt collection by the Licensee from the consumer
concerned;
ii. for statistical or research purpose provided the information is in such a way that it does
not link to a particular consumer;
iii. by the Licensee’s auditors for the purpose of auditing the Licensee’s accounts;
iv. by the Licensee’s attorney(s) in connection with any potential, threatened or actual
litigation between the Licensee and the consumer concerned;
v. by the Authority for the purpose of performing its functions under the ICT Act;
vi. by an order of the court in respect of legal proceedings between the consumer and another
party pending in court.
5.2.11. Service Quality and Obligations
i. The Licensee shall make the provision of its electronic communications Service available
to the general public in its service area without discrimination among subscribers or
among members of the general public who wish to subscribe thereto.
ii. The Licensee shall enter into a service level agreement with all of its network users and
subscribers without discrimination. The terms and conditions of the said service level
agreement shall abide by the minimum standards established in the Code of Conduct
published by the Authority.
iii. The Licensee shall ensure that it meets the minimum terms and conditions of any service
level agreement that it may enter into with any network consumer.
5.2.12. Compliance with the Law
The Licensee shall comply with the provisions of the Information and Communication
Technologies Act No. 15 of 2009 (the “ICT Act”) and other laws of the Republic of Zambia.
5.2.13. Compliance with Regulatory Requirements
The Licensee shall comply with the provisions of the regulations, rules and guidelines issued
under the ICT Act.
5.2.14. Events Initiating Investigations by the Authority
The Authority shall, in accordance with the Laws of Zambia, commence an investigation
concerning the Licensee’s performance when any of the following events occurs:-
i. When five per centum or more of the Licensee’s consumers express in writing that the
service does not conform to quality and performance standards required of the Licensee.
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ii. When the Licensee knowingly or negligently violates the confidentiality and secrecy
provisions of the Licence.
iii. When the Licensee provides any electronic communications services without being
authorised to do so by the Authority.
iv. When the Licensee fails to provide information to the Authority as required by the Laws
of Zambia and when the Licensee fails to permit or impedes inspections by the Authority
or any legally constituted search as permitted by the Laws of Zambia.
v. When Licensee fails to maintain proper accounting systems for it service (s), and when
Licensee fails to maintain separate clear records or accounts for its sales in a transparent
manner.
vi. When Licensee by itself or otherwise, inadvertently, violates the Laws of Zambia as they
exist or come into existence from time to time.
vii. When any other violation of the terms of the Licence or the Laws of Zambia is brought
to the attention of the Authority.
5.2.15. Sanctions
In the event that the Authority determines after an investigation, and pursuant to the procedures
of due process established for the administrative and investigative processes of the Authority as
they exist in the Laws of Zambia from time to time, that an infraction has been committed by the
Licensee, or that the Licence has been breached by the Licensee, in addition to remedies existing
in the laws and regulations of Zambia and in accordance with the severity of the infraction, the
Authority may impose one or more of the following sanctions:-
i. Obligation of public apology by the Licensee, at the cost of the Licensee, for its infraction
in a newspaper of general circulation in the area of service to run for five (5) consecutive
days.
ii. Payment of a fine and/or compensation prescribed by the Laws of Zambia to the
Authority, or to other injured parties for injury caused by the Licence as they flow to the
Licensee.
iii. In the event of serious infraction, revocation or cancellation and temporary suspension
of the Licence and or other sanction as may be authorised by the Law in the public
interest.
iv. Any other sanction as may be appropriate in accordance with the Laws and Regulations
for the time being in force in Zambia.
5.2.16. Dispute Resolution
i. The Authority and the Licensee shall make every effort to resolve amicably by direct
informal negotiations any disputes, differences or questions arising out of or relating to
the Licence other than those matters or things about which the decision of the Authority
is deemed to be or shall be final.
ii. In the event that the mode of resolution envisaged above is not possible for any reason,
then all disputes, differences or questions between the Authority and the Licensee with
respect to any matter or thing arising out of or relating to the Licence, other than a matter
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or thing as to which the decision of the Authority is to be or deemed to be final and
conclusive and except and in so far as may be otherwise provided in the Licence, shall
be referred to arbitration in accordance with the provisions of the Arbitration Act
Statutory Instrument No. 19 of 2000 of the Laws of Zambia or any statutory modification
thereof for the time being in force.
iii. Arbitration shall take place in Lusaka, Zambia.
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5.3 Standard Terms and Conditions for Radio Licences
5.3.1. Licence Duration and renewal
The radio licence shall be valid for a period of twelve months from the date of issue. The
applicant shall apply for renewal at least thirty (30) days before date of expiry.
5.3.2 Licence Revocation
In accordance with the ICT Act, this radio licence may be revoked by the Authority should the
licensee cease to meet the provisions of any of these terms or conditions attached to the radio
licence, or cease to use the licensed equipment and/or spectrum for the purposes set out in the
radio licence.
5.3.3. Withdraw of Radio Licence
The licensee shall within six months from the date of issue of the licence commence operations
in default of which the licence shall lapse. The Authority may, subject to the provisions of the
Section 59, of the ICT Act, amend, suspend or withdraw the licence.
5.3.4 Frequencies
The licensee shall not operate any radio equipment that causes undue interference to other
existing radio services. The licensee shall provide services within the allocated frequency band.
5.3.5. Licence Fee
The licensee shall pay licence fees as provided for in the ICT Act and the regulations issued
there under.
5.3.6. Licence Expiry
The Licensee shall not use any of the frequencies allocated in the radio Licence upon expiry
of the Licence. Any use of the frequencies after expiry is illegal.
5.3.7 Licence Not Transferable
The Licensee shall not transfer, cede, pledge, assign or otherwise dispose of, or encumber a
Licence without the prior approval of the Authority.
5.3.8. Operation of Radio station
The Radio station shall be operated for the sole purpose of receiving and or transmitting
messages and shall only communicate with such stations as authorized by the Authority. The
mode, frequency, transmission power, location and Area of operation shall be as specified by
the Authority.
5.3.9. Interference
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The Licensee shall take all reasonable steps to ensure that its station and equipment do not
interfere with the efficient operation of other licensed stations.
5.3.10. Use of Frequencies
The Licensee shall use the frequencies allocated or assigned to the licensee in a rational,
efficient and economic manner.
5.3.12. Exclusivity
The allocation or assignment of the frequency or frequencies shall not be construed as
conferring an exclusive right in respect of such frequency or frequencies.
5.3.13. Approval for Erection of Stations
The erection of radio station(s) shall -
(a) be subject to the approval of the Authority,
(b) be carried out in accordance with the Act and relevant Regulations and
(c) be subject to such further restrictions and conditions as other Laws currently in force in
Zambia may impose.
5.3.14. Sharing of Frequencies
The Authority may require the licensee to share a frequency with another licensee, on
such terms and conditions as may be specified by the Authority.
5.3.15. Inspection
In order to ensure compliance with the provisions of this ACT and the terms and conditions
of any Licence or assignment, the Authority shall carryout inspections and may
appoint such Telecommunications Officers as may be necessary for that purpose.
5.3.16. Special conditions
Subject to the provisions of the ICT Act, the Authority may impose conditions over and
above the conditions herein.
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SECTION 6 Licensing Guidelines 2017
The Zambia Information and Communications Technology Authority (ZICTA) is
established in terms of section 4 of the Information and Communication Technologies Act
(ICT) No. 15 of 2009(the Act), Section 6 of the Act empowers ZICTA to regulate the
provision of electronic communication services and products and monitor the performance
of the sector, including the levels of investment and the availability, quality, cost and
standards of the electronic communication services.
Under Parts III, IV and VI of the Act the Authority is empowered to prescribe the manner
of application for electronic communication licences and assignment of scarce resources as
well as prescribing their standard terms and conditions. Under section 7 of the Act, the
Authority is empowered to make guidelines for the better carrying out of its mandate.
Pursuant to the mandate referred to above, the Authority issues these guidelines.
DEFINITIONS
In these guidelines unless the context otherwise requires any word or expressions has the
meaning assigned to it in the Act -
“Act” means the Information and Communication Technologies Act No. 15 of 2009; “Authority”
has the meaning assigned to it under the Act and
“Days” means Calendar days.
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PART I
LICENSING OF ELECTRONIC COMMUNICATIONS UNDER
SECTION 10 OF THE ACT
1. CLASSIFICATION OF LICENCES
(1) The Authority shall issue licences in the following broad categories :
(a) Network Licence: This licence category allows the holder of the licence to construct,
own or make available an electronic communications network, or to provide a
network service; and
(b) Service Licence: this licence category allows the holder of the licence to provide one
or more electronic communications services.
(2) The Authority shall, in respect of each of the licences referred to in (1) issue the
following classes of licences:
(a) Individual licence
This is a network or service licence which the Authority has deemed to have significant
economic, and social impact based on scarce resources, coverage and policy
consideration among others. This licence attracts significant regulatory obligations.
(b) Class Licence
This is a type of licence the Authority has deemed not to have significant economic and
social impact.
2. MARKET SEGMENTS
(1) The following shall be the designated market segments:
a) International Market Segment – in this segment, the Licensee shall be
authorized to offer, to the international market, services from one or more of the four
market segments.
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b) National Market Segment – in this segment, the licensee shall be
authorized to build a nationwide network or provide a nationwide service.
c) Provincial Market Segment – in this segment, the licensee shall be
authorized to build a network or to provide a service in a province.
d) District Market Segment – in this segment, the licensee shall be
authorized to build a network or provide a service in a district.
(2) A licensee who holds a licence in a higher market segment shall not hold a licence
in a lower Market segment in the same licence category.
(3) For the purposes of these guidelines, the Authority may determine the geographic
extent of the market segments.
3. SCOPE OF LICENCES
The following shall be the general scope of the licences:
(1) Network Licence – Facilities and/ or Services
(a) This licence authorizes ownership and control of electronic communications
facilities. This includes both the active and passive elements of a network.
Electronic communications facilities shall include but not be limited to the
following:
i. Wire ;
ii. Cable;
iii. Antenna ;
iv. Mast;
v. Space Station ;
vi. Lease Circuit ;
vii. Cable Landing Station;
viii. International Gateway;
ix. Earth Station ; and
x. Radio Apparatus
(b) The facilities in (a) above can be used in connection with electronic
communications, including where applicable:
i. Colocation space;
ii. Monitoring equipment ;
iii. Space on or within poles, ducts, cable trays, manholes, hand holds and conduits;
and
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iv. Associated support systems, sub-systems and services, ancillary to such
electronic communications facilities or otherwise necessary for controlling
connectivity of the various electronic communications facilities for proper
functionality, control, integration and utilization of such electronic
communications facilities.
(c) For purposes of this provision, facilities means an electronic communications
facility or combination of electronic communications or other facilities that is
exclusively or predominantly provided by a single or limited number of licences and
cannot feasibly (whether economically, environmentally or technically) be
substituted or duplicated in order to provide the service.
(2) Service Licence
The Service Licence shall have two (2) categories namely category A and category
B. Category A licence holders shall be in possession of a network licence and shall
be able to provide services. Category B service licence holders shall not be in
possession of a network licence but shall be able to provide services.
4. LICENCE CATEGORIES
The Licence Categories are as shown in the table below-
Table 1: Network Licence- (Facilities and /or Services)
Market
Segment
Type of facility Application
Fee (Fee
Units)
Initial
Licence
fee(Fee
Units)
Annual
Operating
Fee(% of
GAT)
Duration
(Years)
Type of
Licence
International Gateway
facilities
such as Earth
Station,
VSAT/ Hub,
Switching
Centres,
Nodes and
Servers and
others.
55,556 10, 850,
000
1.5 15 Individual
National 55,556 4,000,000 1.5 10 Individual
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Provincial Switching,
transmissions
and access
facilities such
as VSAT,
Microwave
links, Fixed
links,
Switching
Centres, Laid
cables; Fibre
Optic,
Exchange,
Nodes,
Servers,
Towers,
Ducts,
Transmitters
and Links
and other
27,778 555,560 1.5 5 Individual
District 5,556 277,780 1.5 5 Class
Table 1 Network Licence Categories
Table 2: Service Licence Category A: With Network Licence
Market
Segment
Type of
Service
Application
Fee( Fee
Units)
Initial
Licence
Fee (fee
Units)
Annual
Operating
Fee ( % of
GAT)
Duration
(Years)
Type of
Licence
National To provide to
the
public voice,
message,
Internet
services,
Internet
Telephony
(VoIP), pay
phone, Value
Added
55,556 1,000,000 3 10 Individual
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Services, Data
services,
Tracking
services etc.
Provincial
To provide to
the
Public, voice,
message,
Internet
services,
Internet
Telephony
(VoIP), pay
phone, Value
Added
Services, Data
services,
Tracking
services etc.
5,556 555,560 3 5 Individual
District 277,780 3 5 Class
Table 2 Service Licence Category A
Table 3: Service Licence Category B: Without a Network Licence
Market
Segment
Type of
Service
Application
Fee
Initial
Licence
Fee
Annual
Operating
Fee(% of
GAT)
Duration
(Years)
Type of
Licence
National
To provide to
the
public voice,
message,
Internet
services,
Internet
Telephony
(VoIP), pay
phone, Value
Added
Services,
Data
27,778 1,250,000 3 3 Class
Provincial 694,450 3 3 Class
District 347,225 3 3 Class
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services,
Tracking
services etc.
Table 3 Service Licence Category B
5. EXEMPTION OF SPECIFIC PERSONS AND ACTIVITIES
(1) Where the Authority exempts certain persons and activities from the necessity to be
licenced under the provisions of the Act, the Authority shall publish a list of such
persons or activities.
(2) An assignment shall not be required for any activities published by the Authority as
exempt.
(3) A person who intends to make use of those exempt activities in (1) shall register with
the Authority.
6. CLASS LICENCE APPLICATION PROCEDURE
The following procedure shall be used when applying for a class licence:
(1) The applicant shall obtain the prescribed application form at the Authority’s registered
office or online from the Authority’s website (www.zicta.zm).
(2) The applicant shall then submit a duly completed form in duplicate together with
payment of the prescribed application fee.
(3) For avoidance of doubt, the sixty (60) day statutory period within which the Authority
shall issue or reject the application shall only begin to run upon receipt of a duly
completed form and payment of the application fee and an official receipt being issued
by the Authority.
(4) In the event that the Authority requires further information from the applicant, the
Authority shall inform the applicant of the need to furnish that information in the
prescribed form.
(5) Where the applicant fails to provide the information requested within Fourteen (14) days
from the requested date or such other longer period as the Authority may consider
appropriate, the application shall be rejected by the Authority.
(6) The Authority shall, prior to issuance of a licence to an applicant, satisfy itself that the
applicant has the financial and technical capability to construct, own or make available
a network or provide the service associated with the licence.
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(7) In the event that the Authority determines during consideration of an application, that
there has been misinformation relating to a material particular or that the applicant has
withheld material information, the Authority may reject the application.
(8) The Authority shall notify the applicant in writing, within Fourteen (14) days on the
outcome of the application. Where an application has been rejected, the Authority shall
inform the applicant of the rejection and the reasons thereof.
(9) Upon payment of the initial licence fee, the Authority shall issue an electronic
communications network or service Licence containing the applicable terms and
conditions related to the network to be established or service to be provided.
(10) The licensee shall within One Hundred and Eighty (180) days from the date of issue of
the licence commence operations in default of which the licence shall lapse.
(11) A licence may be renewed upon the licensee’s written notice to the Authority, which
notice shall be submitted at least Ninety (90) Days prior to the expiration of the licence.
(12) Where a Licensee applies for renewal of a licence, the Authority shall, subject to
provisions of the Act - including those relating to the requirement for the licensee not to
have been in breach of any relevant law, the licence conditions or guidelines issued by
the Authority - renew the Licence . The Authority may, subject to provisions of the Act,
vary terms and conditions of a licence whether upon renewal or otherwise
(13) An applicant for a Network Licence shall submit a Comprehensive Business Plan with
the following minimum Requirements:
(a) Company information on shareholders, relevant company registration
documentation, list of directors, place of domicile and tax clearance;
(b) Technical Plan;
(c) Roll-out plan;
(d) Network diagrams and explanations;
(e) Target customers;
(f) Pricing for the products and services. The prices must be accompanied by the
pricing structure which indicates how the final prices have been arrived at;
(g) Financial projections including the projected Comprehensive Income Statement
and Statement of Financial Position for the next three years;
(h) Anticipated Capital expenditure;
(i) Value Proposition;
(j) Details of Management Team showing technical and business management
capability;
(k) Financial capability supported by legitimate proof of funding; and
ZICTA/NL/01/17 Page 57
(l) Indication of scarce resources that may be required from ZICTA.
(14) Licensing of scarce resources will be done in accordance with part II of these guidelines.
(15) An applicant for a Service Licence shall submit a comprehensive Business Plan with the
following minimum Requirements:
(a) Company information on shareholders, relevant company registration
documentation, list of directors, place of domicile and tax clearance;
(b) Type of services and applications to be offered with roll-out plan;
(c) Network to be used and proof of agreement with Network Facilities Provider;
(d) Target customers;
(e) Pricing for the products and services. The prices must be accompanied by the
pricing structure which indicates how the final prices have been arrived at;
(f) Financial projections including the projected Comprehensive Income Statement
and Statement of Financial Position for the next three years;
(g) Anticipated Capital expenditure;
(h) Value Proposition;
(i) Details of Management Team showing technical and business management
capability;
(j) Financial capability supported by legitimate proof of funding;
(k) Indication of scarce resources that may be required from ZICTA; and
(16) The business plan shall form part of the terms and conditions of the licence.
7. INDIVIDUAL LICENCE APPLICATION PROCEDURE
The Authority shall determine the application procedure depending, among other
considerations, on the availability of resources.
The application for an individual licence shall take the following forms:
(1) Unsolicited Application
(a) The Authority shall consider an unsolicited application where there is no actual
or likely demand for scarce resources as determined by the Authority or where
no scarce resources will be required.
ZICTA/NL/01/17 Page 58
(b) The application procedure for an unsolicited application shall be as contained in
clause 6 (1) - (12) of these Guidelines.
(c) The Authority shall within Sixty (60) days of receipt of an application, grant or
reject the application taking into consideration the technical and financial
capability and the availability of resources.
(2) Competitive process
(a) Where there is actual or likely demand for scarce resources as determined by the
Authority, an application may be determined by a competitive process as
provided for in these guidelines.
(b) The Authority shall invite the public to apply for licences as and when the
Authority deems appropriate to meet the regulatory objectives.
(3) Upgrading of licences
(a) An existing individual licensee intending to upgrade the market segment or
provide additional services shall apply to the Authority in the manner prescribed
in sub clauses 1 or 2.
(b) The applicant shall be subjected to the evaluation criteria in clause 8.
8. EVALUATION CRITERIA FOR INDIVIDUAL LICENCE AND RESOURCE
APPLICATIONS
(1) This criteria shall apply to-
(a) a licensee who intends to upgrade their licences from one market segment to another
and/or obtain additional resources;
(b) a licensee who intends to provide additional services and/or obtain additional
resources; or
(c) a prospective entrant into the ICT sector.
ZICTA/NL/01/17 Page 59
(2) This criterion is aimed at licensing of viable players and efficient allocation of optimal
resources which includes spectrum and numbers.
(3) Requirements for financial evaluation
The applicant shall submit the following information which relates to the Applicant:
(a) A bu s ine ss p r o f i le relating to responsibilities, capital structure and legal
establishment of the business. The level and nature of Zambian participation
must be clearly outlined by the applicant. The applicant must indicate the direct
and indirect shareholdings together with percentages of the ownership.
(b) History and experience of the applicant in the establishment and operation of
electronic communications networks and services including the size of the
network, number and type of clients and countries of o p e r a t io n . The
applicant shall provide information regarding any licences previously and
currently held relating to the provision of electronic communications
networks and services.
(c) Financial history including audit ed financial statements for the last three
years. The Financial statement must contain statement of financial position,
income statement and the cash flow statement. In case of a consortium, members
should submit the said financial history. The applicant shall also submit the
total investments in each country where it has been operating in the last three (3)
years.
(d) A description of potential sources of funding presented in form of a financial
plan with evidence supporting investment forecast. The applicant shall submit
the following as proof of source of investment :
i. Commitment letter from the Shareholders or consortium partner;
ii. Financial statements from the company providing funding, to
ensure that it is capable of fulfilling its commitments;
iii. Letters of intent from financial institutions in the event of a loan,
ZICTA/NL/01/17 Page 60
or from suppliers in the case of supplier credit; and
iv. Adequate working capital to offer the ICT services and
products.
An applicant shall submit the following information which relates to the market
penetration strategy:
(a) A description of the current and future (up to three (3) years) key market
characteristics reflecting the applicant’s view of the evolving Zambian ICT
mar ke t ;
(b) a marketing plan which shall demonstrate the applicant’s knowledge of the
current and future market needs and strategies for fulfilling its licence
obligations, stating the applicant’s forecast market share and how it intends to
acquire that market share in the next three (3) years;
(c) a detailed market analysis which shall include among other requirements-
i. Identified key market trends and a description of how the trends may
influence the operations of the applicants electronic communications
networks and services;
ii. The expected competition that the applicant is likely to bring to the market
and how it shall improve service delivery , prices of goods and services and
consumer experience in the ICT Sector;
iii. A detailed SWOT analysis of the market;
iv. A detailed demand analysis based on the applicants service and product
delivery;
v. Market Strategy to cover customer segmentation and product differentiation.
This should also elaborate on the distribution channels of the applicants
products and services taking into account Zambia’s geographical boundaries
with some areas characterized by poor road networks;
vi. Market share projections in relation to competitors over a period of five (5)
years;
vii. Description of a range of products and services to be offered to the public
including the associated price points or proposed tariff plans. The pricing
structure must be cost based, non-discriminatory and transparent in
accordance with tariff approval requirements under the Act;
ZICTA/NL/01/17 Page 61
viii. Commercial launch schedule of the products and services ;
ix. Revenue or sales projection by product and service over a period of five (5)
years;
x. Promotion strategy aimed at penetrating the market during the launch
phase; and
xi. Customer Care strategy including the establishment of call centres and other
mediums of customer information dissemination.
The applicant shall submit a detailed human resource plan highlighting the
following:
(a) Initial management team including consultants who may be incorporated to
assist in start-up;
(b) qualifications and experience of the management team or consultants;
(c) Organizational structure; and
(d) Personnel plan for the respective departments for five years indicating the
percentage .
The applicant shall submit the following information which relates to Financial
Projections:
(a) Evidence of financial capability to successfully accomplish the business
projections and fulfil the licence terms and conditions ;
(b) The information provided, together with assumptions, should cover a minimum
per io d o f five (5) years o f o per at io ns following the grant of the licence, and
shall include investment and expected return on investment. The level of investment
must commensurate with the licence being applied for in the following categories:
i. District Market segment: The level of investment must be able to
support growth in coverage at an incremental rate of at least 15% Per
year;
ii. Provincial Market segment : The level of investment must be able to
support growth in coverage at an incremental rate of at least 15% per
year;
ZICTA/NL/01/17 Page 62
iii. National Market Segment: The level of investment must be able to
cover the entire nation with growth in coverage at an incremental rate of
at least 15% per year; and
iv. International Market Segment: The level of investment must
commensurate with the ability to offer international services.
Additionally, the applicant is must ensure that it meets the coverage
obligations at the national level at an incremental rate of at least 15%;
(c) Investment appraisal indicating the Net Present Value of the expected cash
flows, the Internal Rate of Return (IRR) and the payback period;
(d) Detailed forecast statement of financial position which must indicate the
anticipated capital expenditure to be made in Zambia in the next five (5) years;
(e) Detailed forecast Income statements for at least five (5) years; and
(f) Forecasted cash flow statements for at least five (5) years.
(4) The Authority may select portions of information submitted by the applicant relating to
the financial evaluation to form part of the terms and conditions of the licence.
(5) Requirements for Technical Evaluation
The applicant shall submit the overall system architecture and configuration which shall
include the following:
(a) Core Network
The applicant shall provide the detailed core network architecture and all the elements
thereof. The applicant shall demonstrate that sufficient capacities reflecting the
subscriber projections are provided for together with the type of switching elements and
redundancy capabilities. The applicant shall state the Grade of Service to be achieved
in line with international best practice.
(b) Transmission Network
The applicant shall demonstrate that the backhaul transport links regardless of
transmission media and technology to be employed conform to the following
Carrier Grade minimum requirements:
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i. the system must be capable of providing end-to-end operational,
administrative and management (OAM) facilities in compliance with the
Authority’s acceptable standards;
ii. Automatic Protection Switching (APS) mechanisms to provide sub-
50ms protection switching time; and
iii. Highly resilient transport network with route redundancy that achieves
network availability of at least 99.98%.
(c) Access Network
The applicant shall submit a Quality of Service plan that includes a methodology
of measurement of Quality of Experience. The adopted measurement
methodologies must be end-to-end methodologies, in compliance with the
Authority QOS guidelines.
(d) Coverage
An applicant shall submit details of its coverage plans in line with the minimum
technical requirements shown in the table below.
Technology (MHz) CS (kHz) SENS (dBm) FS (dBµV/m)
GSM 900 200 -104 30
GSM 1800 200 -104 36
UMTS 2100 5,000 -80 61
LTE 700/800 -80 53
LTE 1800–2000 5,000 -80 61
LTE 1800–2000 10,000 -77 64
LTE 1800–2000 20,000 -74 67
WiMAX* 5,000 -80 53
WiMAX* 10,000 -77 56
WiMAX* 20,000 -74 59
Table 4 Coverage Field Strength
(e) An applicant shall submit an equipment list to ensure compliance to the
standards set out in the type approval guidelines.
(f) Spectrum Management
An applicant shall demonstrate the ability to efficiently utilize the allocated
spectrum.
(g) Interconnection and Numbers
An applicant for an international individual network licence must demonstrate
the interconnection system capability. The applicant shall be allocated one or
ZICTA/NL/01/17 Page 64
more resources if any as per National Numbering Plan and as shown in the table
6 below:
No. Resource Condition
1 Rec ITU-T E.164: The
international public
telecommunication numbering
plan.
The numbers shall only be issued to applicants of
International Individual Network Licence for the
provision of voice services, and planning to
develop a Public Switched Telephone Network
(PSTN) and some other data networks.
2 Rec ITU-T E.212: The
international identification plan
for public land mobile networks
and subscriptions.
The numbers shall only be issued to applicants of
International Individual Network Licence as
appropriate
3 Rec ITU-T Q.708: Assignment
procedures for international
signalling point codes
The numbers shall only be issued to applicants of
International Individual Network Licence
Table 5 Key Numbering Resource Standards
An applicant requiring number resources for other licence categories shall apply
to the Authority which may assign the number resources in line with the
national numbering plan.
(h) Interoperability
An applicant shall demonstrate the ability of the proposed network facilities to
interconnect with other networks in all market segments. The network interface
shall comply with the Authority’s acceptable standards.
(i) Technical Experience
An applicant shall demonstrate the ability to provide electronic communications
networks and services and where applicable show proof of having provided
similar services. This information shall include the size of the network, the
subscriber base and the type of services provided.
(j) Mobile Virtual Network Operator (MVNO)
i. An MVNO shall demonstrate that the Mobile Network Operator (MNO)
hosting it has the ability to provide sufficient capacity in order to avert
congestion on its network as a result of leasing.
ii. The MVNO shall submit the MNO’S Quality of Service performance
records covering a period of two (2) years preceding the application.
iii. The MVNO shall provide written proof that the MNO is willing to enter
into a commercial capacity leasing agreement.
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(k) Quality of Service-Voice over IP (VoIP)
i. An applicant shall demonstrate that the VOIP/VOLTE services it intends
to provide meet the minimum QOS standards as specified by the
Authority in the QOS guidelines.
ii. For VoIP and VoLTE to be regarded as a replacement or equivalent for
standard public switched telephone network (PSTN) telephony services,
subscribers are expected to receive the same quality of voice
transmission as they do with basic telephone services i.e. consistently
high-quality voice transmissions. Therefore, the applicant shall be
required to guarantee sustained bandwidth for the duration of the
VoIP/VoLTE call.
iii. The VoIP/VoLTE network should, therefore, be able to support
concurrent calls without buffering or jittering. The applicant shall be
expected to demonstrate availability of the bandwidth requirements that
the VOIP/VoLTE phone service requires to handle concurrent calls. The
Authority expects minimum sustained bandwidth speeds of 2Mbps up
and down for VoIP/VoLTE calls, as well as recommends speeds of 5-
10Mbps up and down for optimal performance.
iv. An applicant shall ensure that the network codec is designed as per ITU-
T G.729 standard so that packet loss is less than one percent (1%) to
avoid audible errors. It is the obligation of the applicant to ensure there
is no packet loss for VoIP/ VoLTE. The voice-over-internet conversation
must be continuous without drops or losses.
v. (e) An applicant shall adhere to the ITU G.114 specification (among
other standards) which recommends less than 150 millisecond (ms) one-
way end-to-end delay for high-quality real-time traffic such as voice.
(For international calls, one-way delay up to 300 ms is acceptable,
especially for satellite transmission).
(l) Information Security Management System
An applicant shall demonstrate how it shall secure its networks, applications and
customer data and must provide a detailed business continuity program to ensure
reliable services.
(6) The Authority may select portions of information submitted by the applicant relating to
the technical evaluation to form part of the terms and conditions of the licence.
PART II
ASSIGNMENT OF SCARCE RESOURCES UNDER PARTS IV AND VI OF THE ACT
ZICTA/NL/01/17 Page 66
9. SPECTRUM ASSIGNMENT
(1) This Part shall apply to Spectrum and Numbering resources.
(2) Where applicable, the assignment of scarce resources shall be issued at the
same time as an associated electronic communication licence under Part I of
these Guidelines.
(3) Priority to licence scarce resources with actual or likely demand as
designated by the Authority, shall be given to applicants with roll out plans
that commence network deployment in areas deemed by the Authority to be
underserved and/ or rural.
(4) SPECTRUM MARKET SEGMENTS
(a) District Licence- this licence authorizes the holder to use and offer
Radiocommunication services in a district;
(b) Provincial Licence - this licence authorizes the holder to use and offer
Radiocommunication services in a province; or
(c) National Licence- this licence authorizes the holder to use and offer
Radiocommunication services countrywide.
(5) Where there is high demand, spectrum shall be assigned through a
competitive process including where applicable, as prescribed in Clause 7,
of these guidelines.
(6) Where the demand for spectrum is low, spectrum shall be assigned subject
to the technical and financial evaluation on a first come first serve basis.
(7) The spectrum licence types and fees applicable are shown in the table below
ZICTA/NL/01/17 Page 67
CLASS ASSIGNMENT
SERVICE TYPE BAND CATEGORY FEE UNIT
Radio location - Per transmitter
(station)
278
Citizen Band 27MHz Per transmitter
(station)
166
Radio Model Licence - Per transmitter
(station)
222
Aeronautical
Commercial Licence
All
Aeronautical
bands
Per channel per
broadcasting
area
5,556
Aeronautical Non-
commercial Licence
All
Aeronautical
bands
Per channel per
broadcasting
area
2,778
Aircraft Licence All
Aeronautical
bands
Per aircraft
1,389
Amateur Licence All Amateur
bands
Per certificate 347
ISM
2.400 –
2.500GHz
5.725 –
5.875GHz.
And all other
ISM bands
Free – subject to approval
by the Authority
SADC HF Cross
Border
Cross-border
channels
Per licence 5,556
INDIVIDUAL ASSIGNMENTS
District Services
FM/SW/MW Sound
Broadcasting
87.5 – 108MHz Per transmitter
(station)
Lusaka, Copperbelt and
Livingstone broadcasting
areas: 16,667
Others: 5,556
TV Broadcasting -
Terrestrial
174 – 238MHz
246 – 254MHz
470 – 806MHz
Per transmitter
(station)
Lusaka, Copperbelt and
Livingstone broadcasting
areas33,333
Others: 13,889
Land Mobile bands 0.009 -30MHz Per channel per Standard HF
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broadcasting
area
shared channel:
2,778 per channel.
Standard HF
exclusive channel:
5,556 per channel.
Special channels
(Emergency
channel, common
use channels):
Free.
Land Mobile bands 138 – 174MHz
230 – 235MHz
335.4 –
399MHz
406 – 430MHz
440 – 450MHz
Per channel per
broadcasting
area
Standard
(simplex) channel:
2,778 per channel
per broadcasting
area.
Special channels
(Emergency
channel, common
use farmers’
channels): Free.
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Transmission links
Microwave link bands
Satellite
1.350 –
1.400GHz
5.925 –
8.500GHz
10.70 –
12.50GHz
12.75 –
13.25GHz
14.50 –
15.35GHz
17.30 –
19.70GHz
22.00 –
24.00GHz
All Satellite
bands
Per
transmitter
Per transmitter
2,778
Cross Border:
130,000
Domestic Urban:
13,889
Domestic rural:
5,556
Radio
Determination:
Free
Satellite based
devices: 1,389
Satellite News
Gathering: 1,389
Maritime bands All maritime
bands
Per channel per
broadcasting
area
Standard
(simplex) channel:
2,778 per channel
per broadcasting
area.
Special channels
(Emergency
channel, common
use maritime
channel): Free.
Commercial
(Community)
Repeater
- Per licence 13,889
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Paging Commercial
Licence
- Per licence 55,556
Paging bands 138 – 174MHz
230 – 235MHz
335.4 –
399MHz
406 – 430MHz
440 – 450MHz
Per channel per
broadcasting
area
Standard
(simplex) channel:
2,778 per channel
per broadcasting
area.
Special channels
(e.g. Emergency
channel): Free.
Provincial Services
3.5GHz band 3400 –
3600MHz
Per 1Mhz per
province
13,889 PER MHz
5.4GHz band 5470 –
5720MHz
Per 1Mhz per
province
13,889 PER MHz
10.5GHz band
10.15-10.3
GHz//10.5-
10.65 GHz
Spectrum Fee
Formula (i.e.
Per 1MHz per
province)
13,889 PER MHz
National Services
Mobile licence initial
spectrum licence fee
1900-2200Mhz Per licence 12,000,000
GSM Bands 880 – 960MHz
1710 –
1880MHz
Per 200KHz 155,556
2.1GHz band
(3G Spectrum)
1900 –
2200MHz
Per 200KHz
155,556
2.3GHz band 2300 –
2400MHz
Per 1Mhz per
province
13,889
2.5GHz band 2500 –
2690MHz
Per 1Mhz per 13,889
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province
3.3GHz band 3400 –
3600MHz
Per 1Mhz per
province
13,889
Table 6 Spectrum Assignment Classification (8) Unsolicited Radio Spectrum Assignment Application Procedure
(a) The following procedure shall be used when applying for assignments for class
and non-optimal radio frequency spectrum:
i. The applicant shall obtain the prescribed application form at the
Authority’s registered office or online from the Authority’s website
(www.zicta.zm).
ii. The applicant shall then submit a duly completed form in duplicate
together with payment of the prescribed application fee.
iii. For avoidance of doubt, the sixty (60) day statutory period within which
the Authority shall issue or reject the application shall only begin to run
upon receipt of a duly completed form and payment of the application
fee and an official receipt being issued by the Authority.
iv. In the event that the Authority requires further information from the
applicant, the Authority shall inform the applicant of the need to furnish
that information in the prescribed form.
v. Where the applicant fails to provide the information requested within
Fourteen (14) days from the requested date or such other longer period
as the Authority may consider appropriate, the application shall be
rejected by the Authority.
vi. The Authority shall, prior to issuance of a licence to an applicant, satisfy
itself that the applicant has the financial and technical capability to
construct, own or make available a network or provide the service
associated with the licence.
vii. In the event that the Authority determines during consideration of an
application, that there has been misinformation relating to a material
particular or that the applicant has withheld material information, the
Authority may reject the application.
viii. The Authority shall notify the applicant in writing, within Fourteen (14)
days on the outcome of the application. Where an application has been
rejected, the Authority shall inform the applicant of the rejection and the
reasons thereof.
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ix. Upon payment of the initial licence fee, the Authority shall issue a radio
spectrum licence containing the frequency or frequency range and all
applicable conditions relating to the radio station to be established.
x. The licensee shall within One Hundred and Eighty (180) Days from the
date of issue of the licence commence operations in default of which the
licence shall lapse.
xi. A licence may be renewed upon the licensee’s written notice to the
Authority, which notice shall be submitted at least Thirty (30) days prior
to the expiration of the licence. The renewal procedure shall, subject to
necessary variations, be the same as that of a new application.
xii. The Authority shall, subject to provisions of the Act - including those
relating to the requirement for the licensee not to have been in breach of
any relevant law, the licence conditions or guidelines issued by the
Authority - renew the Licence. . The Authority may, subject to
provisions of the Act, vary terms and conditions of a licence whether
upon renewal or otherwise. .
xiii.
xiv. In order to ensure compliance with the provisions of the Act and the
terms and conditions of any licence or assignment, the Authority shall
carryout inspections and may appoint such telecommunications Officers
as may be necessary for that purpose.
(b) Competitive Radio spectrum assignment procedure
The Authority shall assign optimal spectrum as prescribed in clause 7 of these
guidelines.
(9) Consideration of Applications
In considering an application for a radio spectrum licence, the Authority may
take the following factors into account:
(a) The principles of good management of the radio spectrum as a natural
resource and as a public facility;
(b) Existing and possible future frequency allocations at national, Southern
African Development Community (SADC) and international level; and
(c) The nature of the service for which the radio spectrum is sought.
10. Allocation of Numbering Resources
(1) The Authority shall issue number resources in accordance with the National
ZICTA/NL/01/17 Page 73
Numbering Plan and Numbering Guidelines.
(2) Geographical numbers (ITU-T E.164), Mobile Network Codes (ITU-T
E.212) and International Signaling Point Codes (ITU-T Q.708) shall only be
issued to licensees offering services that require such resources.
(3) The number resource categories and their respective fees in fee units are
shown in the table below.
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NUMBERING FEES
# CATEGORY FEE MODE
FEE
UNITS
1 Registration Fees
All other categories - 40,000
Carrier Pre-selection - 200,000
2 Annual Fees
Subscriber Number (C)* - 1
Annual Fee (FA) Annual Fee Formula -
Annual Return 223
3 Other Codes
Mobile Network Code (MNC) - 20,000
National Destination Code (NDC) - 20,000
International Signalling Point Codes (ISPCs) - 20,000
National Signalling Point Codes (SPCs) - 20,000
Network Colour Codes - 20,000
SIM Headers - 10,000
Special Service Numbers (Freephones, Premium) - 10,000
Carrier Selection Codes - 100,000
4 Short Codes
Three (3) digit - 100,000
Four (4) digit - 60,000
Table 7 Numbering Fees -Guidelines
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11. General Provisions
(1) The Authority may issue special conditions, over and above the standard licence or
assignment terms and conditions. These special terms and conditions may or may not be
unique to a particular licensee.”
(2) Where a licensee or person to whom scarce resources have been assigned intends not to
renew the licence or assignment as the case may be, such licensee or person to whom scarce
resources have been assigned shall notify the Authority of that fact at least Ninety (90) days
prior to the expiration of the licence or assignment.
(2) Where a licensee decides not to continue with any undertaking to which the licence
relates, the licensee shall notify the Authority in writing and shall agree with the Authority
on the terms and conditions of the surrender of the licence, with particular reference to
anything done or any benefit obtained under the licence.
11. Licence migration
1. All the existing licences to be migrated to the new licensing framework shall remain in
force in accordance with the terms and conditions of such licences.
2. As soon as reasonably practicable, but not later than One Hundred and Eighty (180)
Days from the publication of the new Licensing Guidelines, the Authority shall issue
one or more licences and, where applicable, one or more assignments, to any person
who, at commencement of the said guidelines, holds a valid licence issued under the
repealed regulations.
3. The terms and conditions of any licence or assignment issued by the Authority shall-
a. Include, as appropriate and as determined by the Authority, provisions contained
in the Licensing Guidelines published by the Authority;
b. Be of the same duration as the unexpired residue of the previous licence;
c. Contain applicable fee payment obligations;
d. Not derogate from the allocations and rights to radio frequency or numbers
provided for in the previous licence.
4. At the date One Hundred and Eighty (180) Days from the commencement date of new
Licensing Guidelines, licences issued prior to the publication of the Licensing
Guidelines shall cease to be valid and enforceable and the licence holder shall not have
any right of compensation in this regard.
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SECTION 7 Policy on Corruption and Fraud
It is the Government’s policy to require that all projects (including beneficiaries), applicants’,
and their agents (whether declared or not), observe the highest standard of ethics during the
selection and execution of the licensee. In pursuance of this policy, the Government:
(a) defines, for the purposes of this provision, the terms set forth below as follows:
(i) “corrupt practice” is the offering, giving, receiving, or soliciting, directly or indirectly,
of anything of value to influence improperly the actions of another party2;
(ii) “fraudulent practice” is any act or omission, including misrepresentation, that
knowingly or recklessly misleads, or attempts to mislead, a party to obtain financial
or other benefit or to avoid an obligation3;
(iii) “collusive practices” is an arrangement between two or more parties designed to
achieve an improper purpose, including to influence improperly the actions of another
party;
(iv) “coercive practices” is impairing or harming, or threatening to impair or harm, directly
or indirectly, any party or the property of the party to influence improperly the actions
of a party;
(v) “obstructive practice” is
(aa) deliberately destroying, falsifying, altering, or concealing of evidence material
to the investigation or making false statements to investigators in order to
materially impede a Government investigation into allegations of a corrupt,
fraudulent, coercive, or collusive practice; and/or threatening, harassing, or
intimidating any party to prevent it from disclosing its knowledge of matters
relevant to the investigation or from pursuing the investigation, or
(bb) acts intended to materially impede the exercise of the Government’s inspection
and audit rights;
(b) will reject a proposal for award if it determines that the Applicant recommended for award
or any of its personnel, or its agents and/or their employees, has, directly or indirectly,
engaged in corrupt, fraudulent, collusive, coercive, or obstructive practices in competing
2 For the purpose of this sub-paragraph, “another party” refers to a public official acting in relation to the selection
process or licence execution. In this context “public official” includes ZICTA staff and employees of other organizations taking or reviewing selection decisions.
3 For the purpose of this sub-paragraph, “party” refers to a public official; the terms “benefit” and “obligation”
relate to the selection process or licence execution; and the “act or omission” is intended to influence the selection
process or licence execution.
ZICTA/NL/01/17 Page 77
for the contract in question;
ZICTA/NL/01/17 Page 78
SECTION 8 Application Forms
8.1 Application Form for a Network Licence
APPLICATION FOR A NETWORK
LICENCE ( ) Individual or ( )
class licence (Tick as
appropriate)
Shaded fields for official use
only
Licence code:
Date/Time:
Information Required Information Provided Check
List (√) 1 Type of network ( )
2 a) Name(s) of
applicant(s)
b) Type of
Applicant
( )
Individual ( ) ( ) Partnership ( ) ( )
Individual ( )
Company ( )
Partnership ( )
3 a) Nationality ( )
b) Identity card
(National
Registration
Card No. or
Passport No.)
Attach
certified copies
( )
4 a) Notification
address
Telephone
: Fax :
E-mail Address:
b) Information of
contact person
authorized to
( ) ( ) ( )
( ) ( ) ( )
ZICTA/NL/01/17 Page 79
represent the
applicant
Tel :
Fax :
E-mail :
5 a) Company name
b) Company address:
c) Company
registratio
n No.
(attach
certified
copies of
certificate
of registration)
( )
d) Shareholders-
Shareholder Shares held Nationality NRC/Passpor
t
No.
( ) ( ) ( ) ( ) ( ) ( ) ( ) ( )
e) Directors
f) Partners
Director Address Share held Nationality NRC/Passpor
t
No.
( ) ( ) ( ) ( )
Partner Address Share held Nationality NRC/Passpor
t
No.
( ) ( ) ( ) ( ) ( )
6 Previously held licences in
Zambia if any, by
applicant issued under
the Information and
Communication
Technologies Act, 2009
Licence (Type and Licence
No.)
Location a) a) ( )
b) b) ( )
c) c) ( )
d) d) ( )
e) e) ( )
f) f) ( )
7 Currently held licences in
Zambia, if any, by
applicant issued under
the Information
Licence (Type and Licence
No.)
Location a) a) ( )
b) b) ( )
c) c) ( )
d) d) ( )
ZICTA/NL/01/17 Page 80
and
communication
Technologies Act, 2009
e) e) ( )
ZICTA/NL/01/17 Page 81
f) f) ( ) 8 Currently held licences in
Zambia, if any, by
subsidiary
companies
issued under the
Information and
Communication
Technologies Act, 2009
Licence
(Type and Licence No.)
Location
a) a) ( ) b) b) ( ) c) c) ( ) d) d) ( ) e) e) ( ) f) f) ( )
9 Have you ever applied for a licence in Zambia?
If yes please give details below
Licence applied for Location Category of
business
Date of
application:
Status of
application
(granted,
rejected or
pending)*
( ) ( ) ( )
10
*If application was rejected give reasons for rejection Project details
a) Location Proposed launch date ( ) District ( )
b) Brief description: 11 Appendices*
Appendix No.1 Network design (including
spectrum
requirements, where applicable), roll-
out plan and implementation
schedule including network coverage
area and intended performance levels
( )
Appendix No.2 Technical Specifications for
interoperability and compatibility
of the network with other systems
including but not limited to those
owned and operated by other licensees
( )
Appendix No.3 Business plan for proposed
services
(should include information on
technical proposal of the services to be
provided, information on previous
experience, curricular vitae, in the
provision of the services and the
profile of the individual, company or
partnership, as the case may be
( )
Appendix No.4 Investment certificate issued by the
Zambia Development Agency,
where
applicable)
( )
Appendix No.5 Certified photocopies of work
permits
and other relevant permits issued by
the Immigration Department
( )
ZICTA/NL/01/17 Page 82
Appendix No. 6 Details of wholesale charges to be
made to other licensees or third parties
( )
ZICTA/NL/01/17 Page 83
(including termination and
interconnection charges))
Appendix No. 7 Evidence that the proposed network
shall provide availability of
emergency services where appropriate
( )
Appendix No. 8 Tax Payers Identification Number
(TPIN)
Appendix No. 9 Any other information which the
Authority may require
*The information required to be included in the various appendices
QUALITY OF SERVICE UNDERTAKING
I/we declare that the quality of service I/we provide shall meet the minimum requirements set out under the
Act or any other law or, guidelines published by the Authority or any international standard to which the
licence requires adherence.
DECLARATION
I/we declare that all the particulars and information provided in the this application are complete correct and
true and I/we agree that in the event that any of the said particulars and information provided is found to
be untrue or fraudulent, the licence will be revoked. I/we agree that in the event of the revocation of the
licence, any fee paid to the Authority for a licence shall be forfeited. I/we declare that in the event that
the nature of my/our business changes, or I/we no longer carry out operations in terms of the licence, I/we
will notify the Authority in which case my/our licence may be revoked or revised. Declared at
this .day of 20 by the following persons who are duly authorized to sign
for and on behalf of the applicant under the authority of the Power of Attorney or Board Resolution which
is hereby by attached.
Applicant’s name Date
ZICTA/NL/01/17 Page 84
Applicants Signature
FOR OFFICIAL USE ONLY
Received by:
Officer RECEIPT No.
ZICTA/NL/01/17 Page 85
Date Received: Amount Received:
Serial No. of application: _
STAMP
ZICTA/NL/01/17 Page 86
8.2 Application Form for a Service Licence
Form II
(Regulation 3)
(To be completed in triplicate)
ZAMBIA INFORMATION AND COMMUNICATION TECHNOLOGY AUTHORITY
The Information and Communication Technologies Act, 2009
(Act No. 15 of 2009)
The Information and Communication Technologies
(Electronic Communications)(Licensing) Regulations, 2010
APPLICATION FOR A SERVICE LICENCE
( ) Individual or ( ) class licence
(Tick as appropriate)
Shaded fields for official use only
Licence code:
Date/Time:
Information Required Information Provided Check List (√)
1 Type of network ( )
2
a) Name(s) of applicant(s)
( )
b) Type of Applicant: (Tick as appropriate)
Individual ( ) Company ( ) Partnership ( ) ( )
3
a) Nationality
b) Identity card (National
Registration Card No. or Passport No.) - Attach certified copies
( )
( )
4
a) Notification address
Telephone: Fax : E-mail Address:
b) Information of contact person authorised to represent the applicant
Telephone #:
( ) ( ) ( )
( )
ZICTA/NL/01/17 Page 87
Fax #: E-mail Address:
( ) ( )
5
a) Company name b) Company
address: c) Company
registration No. (Attach certified copies of certificate of registration)
( )
d) Shareholders-
Shareholder Shares held Nationality NRC/Passport No.
( ) ( ) ( ) ( ) ( ) ( ) ( ) ( )
e) Directors
f) Partners
Director Address Share held Nationality NRC/Passport No.
( )
( )
( )
( )
Partner Address Share held Nationality NRC/Passport No.
( )
( )
( )
( )
( )
6
Previously held licences in Zambia if any, by applicant issued under the Information and Communication Technologies Act, 2009
Licence (Type and Licence No.)
Location
a) a) ( )
b) b) ( )
c) c) ( )
d) d) ( )
e) e) ( )
f) f) ( )
ZICTA/NL/01/17 Page 88
7
Currently held licences in Zambia, if any, by applicant issued under the Information and communication Technologies Act, 2009
Licence (Type and Licence No.)
Location
a) a) ( )
b) b) ( )
c) c) ( )
d) d) ( )
e) e) ( )
f) f) ( ) 8
Currently held licences in Zambia, if any, by subsidiary companies issued under the Information and Communication Technologies Act, 2009
Licence (Type and Licence No.)
Location
a) a) ( ) b) b) ( ) c) c) ( ) d) d) ( ) e) e) ( ) f) f) ( )
9
Have you ever applied for a licence in Zambia? If yes please give details below
Licence applied for Location Category of business
Date of application:
Status of application (granted, rejected or pending)*
( )
( )
( )
10
*If application was rejected give reasons for rejection
Project details
a) Location
Proposed launch date ( ) District ( )
b) Brief description:
11 Appendices*
Appendix No.1 Service portfolio, roll out plan and implementation schedule including service coverage area and intended performance levels
( )
Appendix No.2 Business plan for proposed services (should include information on technical proposal of the services to be provided, information on previous experience in the provision of the services and the profile of the individual company or partnership, as the case may be)
( )
Appendix No.3 Proposed tariff structure, including details of all charges (wholesale and retail)
( )
ZICTA/NL/01/17 Page 89
Appendix No.4 End-user terminal requirements and indicative retail prices (where appropriate)
( )
Appendix No.5 Investment certificate issued by the Zambia Development Agency, where applicable
( )
Appendix No. 6 Tax Payers Identification Number (TPIN)
( )
Appendix No. 7 Information of the contact person authority may require
( )
Appendix No. 8 Tax Payers Identification Number (TPIN)
Appendix No. 9 Any other information which the Authority may require
*The information required to be included in the various appendices
QUALITY OF SERVICE UNDERTAKING
I/we declare that the quality of service I/we provide shall meet the minimum requirements set out under the Act or any other law or, guidelines published by the Authority or any international standard to which the licence requires adherence.
DECLARATION
I/we declare that all the particulars and information provided in the this application are complete correct and true and I/we agree that in the event that any of the said particulars and information provided is found to be untrue or fraudulent, the licence will be revoked. I/we agree that in the event of the revocation of the licence, any fee paid to the Authority for a licence shall be forfeited. I/we declare that in the event that the nature of my/our business changes, or I/we no longer carry out operations in terms of the licence, I/we will notify the Authority in which case my/our licence may be revoked or revised. Declared at this .day of 20 by the following persons who are duly authorized to sign for and on behalf of the applicant under the authority of the Power of Attorney or Board Resolution which is hereby by attached.
___________ _______________ ___________ ________
Applicant’s name Date
______________________________________
Applicants Signature
FOR OFFICIAL USE ONLY
ZICTA/NL/01/17 Page 90
Received by: __ ____________
Officer RECEIPT No.
Date Received: __ ___________________________
Amount Received: _ _________________________ STAMP
Serial No. of application: __ ___________________
ZICTA/NL/01/17 Page 91
8.3 Application Form for Radio Spectrum Licence
Application Form for Radio Spectrum Licence
(Document Number: RSM/AF/1)
Official Use Only: Application logging
Processing fee:
(mark with X)
ACCEPT
DO NOT ACCEPT
Licence category applied
for:
Licence fee category
applicable:
(mark with X)
FEES + VAT
VAT Exempt
FEE Exempt
Name of Receiving Officer: Date: Sign:
Official Use Only: Application Clearance for Electronic Communications Network licence
This application is hereby dully CLEARED
or NOT CLEARED
or
DOES NOT NEED CLEARANCE for Radio Spectrum licensing.
(mark with X)
This application is categorize as DOMESTIC
or CROSSBORDER
VSAT (or Satellite Earth Station) Licence category.
(mark with X)
Clearing Officer: Date: Sign:
Plot 5032 Great North Road, P.O. Box 36871, Lusaka 10101, ZAMBIA
ZICTA/NL/01/17 Page 92
Telephone: +260 21 1 241236 Fax: +260 21 1 246701 Email: [email protected]
Web: www.zicta.zm
ZICTA/NL/01/17 Page 93
Notes for Applicants
1. This application form sets out the standard information required for application for
Radio Spectrum licence in Zambia for establishment and operation of a
radiocommunication service (system) in accordance with the Information and
Communication Technology Act Number 15 of 2009, and the regulations made thereunder.
In certain cases, the Zambia Information and Communications Technology Authority (the
Authority) may seek further information or clarification from the applicant.
2. To submit a complete4 application, it is necessary to:
a) Complete all sections of the form.
b) Attach a certified copy of a valid company registration in Zambia in the case
of companies, or certified copy of either National Registration Card (NRC)
or passport in the case of individuals.
c) Attach a certified copy of a valid VAT registration in Zambia in case of
companies.
d) Attach a certified copy of a valid Aircraft registration certificate(s) in
Zambia in case of applications for Radio Spectrum licence to operate
aircraft radio station(s).
e) Attach a certified copy of a valid Morse code operation certificate(s) and/or
other amateur certificates held in case of applications for Radio Spectrum
licence to operate amateur radio station(s).
f) Attach a certified copy of a valid broadcasting station construction permit
and/or a broadcasting licence held in case of applications for Radio
Spectrum licence to operate television or sound broadcasting radio
station(s).
g) Attach written permission from owner of premises/sites authorizing radio
equipment installation where applicable.
h) Attach letter of support from identified Internet or Data service provider in
the case of applications for Radio Spectrum licence to operate
VSAT/Satellite earth radio station(s).
i) Pay a non-refundable application processing fee of K77.26 5 (VAT Incl).
3. An incomplete application shall NOT be processed.
4An incomplete application is not receivable.
5 Subject to change
ZICTA/NL/01/17 Page 94
3. How to submit the application;
Submit a complete application by post, hand, e-mail to [email protected], or via the
Authority’s web based online application lodgment facility ( www.zicta.zm ) to;
The Director General
Zambia Information and Communications Technology Authority
P.O. Box 36871
Lusaka 10101
ZAMBIA
4. If there is insufficient space on the application form, the applicant may append
additional material in support of the application. In doing so, an appropriate section number
must be quoted.
5. All fields in the application form are MANDATORY unless specified otherwise.
6. If you have queries in relation to radio spectrum licences, please contact the
Authority’s Radio Frequency Management section, Tel: +260 21 1 241236, and Email:
7. In the case of Base Station or Fixed Station or Broadcasting Station or Vehicle
Mounted Station or Aircraft Mounted Station or Ship Mounted Station or Repeater Station
Section 3 of this form must be completed in respect of each transmit site. E.g. If you have
2 proposed transmit sites, then please print and fill in the Sections twice, one set for each
transmit site. Therefore, make necessary number copies of the sections before completing.
ZICTA/NL/01/17 Page 95
Section 1: Key Applicant Details
Full Name of the Company, Firm or
Person in whose name the Licence
is
sought:
Trading Name:
(If different from above)
Business Address: Postal
Address:
Physical
Address:
Current Client Number6 held from
the Authority:
(If applicable)
Contact Person7 Full
Names:
Job
Title:
Office Phone
Number:
6 Client Number is a number allocated to you by the Authority; it is unique for a particular
licensee/client. You generally must have a client number if you have been awarded any type of a radio
spectrum licence before. This number is printed on the Authority correspondence such as invoices, renewal
notices etc.
7 Contact person is the person in your organization the Authority should contact in relation to this
application.
ZICTA/NL/01/17 Page 96
Mobile Phone Number:
Fax
Number:
address:
ZICTA/NL/01/17 Page 97
Section 2: System Details
PART A - General Details
Purpose of the
radiocommunication
system(s) for which
the Radio Spectrum
licence is sought:
Category of a Radio
Spectrum licence
that best suites the
above purpose:
(mark with X)
Aeronautical Radiocommunication Service
Amateur Radiocommunication Service
Broadcasting Radiocommunication Service
Citizenband Radiocommunication Service
SADC HF CrossBorder Radiocommunication Service
Fixed Radiocommunication Service
LandMobile Radiocommunication Service
Maritime Radiocommunication Service
Paging Radiocommunication Service
Satellite (VSAT/Earth) Radiocommunication Service
Nature of service Private
Commercial
Time(s) at which
radiocommunication
will take
Place: (E.g. Business
hours, All day, etc.)
ZICTA/NL/01/17 Page 98
Proposed
commencement of
the system
operation:
ZICTA/NL/01/17 Page 99
PART B - Proposed Frequency Usage Schedule
No. PARAMETER VALUE
1 Radio System Configuration
(mark with X).
Frequency Division Duplex (FDD) [Duplex system]
Time Division Duplex (TDD) [Simplex system]
2.1
Radio frequency spectrum
requirement(s)
Transmit frequency or range:
2.2
Radio frequency spectrum
requirement(s)
Receive frequency or range:
3 Necessary total bandwidth for
the proposed system
4 Emission type
5 Modulation scheme
6 Channeling (channel size)
7 Maximum Effective Isotropic
Radiated Power (Max EIRP):
8 Selectivity
9 Sensitivity
10 Frequency tolerance
11 Spurious radiation
14 Area(s) of operation and
desired coverage area:
ZICTA/NL/01/17 Page 100
ZICTA/NL/01/17 Page 101
Section 3: Station Details
PART A - System Station Summary
System Station Summary
STATION
TYPE
NUMBER OF
STATIONS
TRANSMITTER
EQUIPMENT
MANUFACTURER(s)
TRANSMITTER
EQUIPMENT
MODEL(s)
Base Station or
Fixed Station
or Broadcasting
Station
Vehicle
Mounted
Station or
Aircraft
Mounted
Station or
Ship Mounted
Station
Portable Station
or Pager
Station or
Alarm Station
Repeater
Station
ZICTA/NL/01/17 Page 102
Customer
Premise
Equipment,
CPE (where
applicable)
Note: In the case of Base Station or Fixed Station Vehicle Mounted Station or Aircraft
Mounted Station or Ship Mounted Station or Repeater Station Section 3 of this form must
be completed in respect of each transmit site.
ZICTA/NL/01/17 Page 103
PART B: Station Details
Site Physical Address
Site Location (Plot
Number and Street
name or Vehicle Reg.
Mark or Aircraft Reg.
Mark)
Towns
hip
District
Latitud
e
Deg Min Sec
Longitu
de
Deg Min Sec
Site Altitude (in meters
)
Radio Equipment Details
Preferred Frequency
(ies) [MHz]
Equipment
Make
Equipment
Model
Type
Approval
Number
Effective Radiated Power
Horizontal [dB]
Vertical
[dB]
Feed Type
(mark with
X)
Coaxial
Parrallel-wire
Waveguide
Cable
Type
Feed
Length
[m]
Line
Attenuation
[dB]
ZICTA/NL/01/17 Page 104
Antenna Details
Antenna Make
Antenna Model
Type
Approval
Number
Antenna Height Above Ground Level
[m]
Antenna
Directivity
(mark with X)
Omin-directional
Directional
Main Lobe Azimuth
(if antenna is Directional)
Antenna
Polarization
(mark with X)
Horizontal
Vertical
Circular
Antenna
Diversity Type
(mark with X)
Frequency diversity
Space diversity
Antenna Tilt Angle [Deg]
ZICTA/NL/01/17 Page 105
Section 4: Other Details
Any additional information relevant to this application (if any)
ZICTA/NL/01/17 Page 106
Section 6: Declaration8 Form – Radio Licence
I (full names), __________________________________________________________________,
of ___________________________________________________________________________,
hereby apply to the Zambia Information and Communications Technology Authority for the use of
radio spectrum for the purposes and with the equipment described by me in this form.
I have read and understood the provisions of the Information and Communication Technology Act
Number 15 of 2009, and the regulations made thereunder including the Standard Terms and
Conditions of Radio Spectrum licences as published.
I confirm that the information provided in this application is true and that it gives an accurate and
complete account of the circumstances for which this application is made.
I understand that an incomplete application shall not be processed.
Authorized Signature ………………………… . Date…………………………………..
Full Names….. ………………………………… Job Title..……………………………..
8 The declaration must be witnessed by a Commissioner of Oath.
Commission of Oath
Full Names…..
………………………………
… Signature
………………………………
Stamp………………………
……………………
Date…………………
………………….
Stamp
ZICTA/NL/01/17 Page 107
8.4 Numbering Application Form
(Regulations 5(1), 5(4), 6(2), 9(3), 12 and
16(1))
Form
1 (Regulation 5(1), 9(3) and
16(1)) (To be completed in
triplicate)
The Information and Communication Technologies Act,
2009 (Act No. 15 of 2009)
The Information and Communication
Technologies
(National Numbering Plan) Regulations,
2010
( ) individual or
( ) class licence
(Tick as appropriate)
ZICTA/NL/01/17 Page 108
A
P
P
L
I
C
ATION FOR NUMBER
ASSIGNMENT/RESERVATION/CARRIER
IDENTIFICATION CODE Shaded fields for official use only
Licence code:
Date/Time:
Information Required Information Provided Check
List (√)
1 Type of Service ( )
2 Application Type
(Tick
Appropriate)
*Reservation
only
[ ]Allocation [ ]De-allocation [ ]Reservation
[ ]Commercially Sensitive [ ]Commercially non-sensitive [ ]Carrier Identification code
3 a) Name(s) of applicant(s) ( )
b) Type of Applicant:
(Tick as appropriate)
Individual [ ] Company [ ] Partnership [ ] ( )
ZICTA/NL/01/17 Page 109
4 a) Nationality ( )
b) Identity card (National
Registration Card No.
or Passport No.)
Attach certified copies
( )
5 a) Notification address
Telephone
No.: Fax No.:
E-mail Address:
( ) ( ) ( )
b) Information of contact
person authorized to
represent the applicant
Telephone
No.: Fax No.:
E-mail Address:
( ) ( ) ( )
6 a) Company name b) Company address:
c) Company registration
No. (attach certified
copies of certificate of
registration)
( )
d) Shareholders- Shareholder Shares held Nationality NRC/Passport
No.
( ) ( ) ( ) ( ) ( ) ( ) ( ) ( )
e) Directors Director Addres
s
Share held Nationality NRC/Passpor
t
No.
( ) ( ) ( )
ZICTA/NL/01/17 Page 110
( )
ZICTA/NL/01/17 Page 111
f) Partners Partner Addres
s
Share held Nationality NRC/Passpor
t
No.
( ) ( ) ( ) ( ) ( )
7 Previously held Numbers in
Zambia if any, by applicant
issued under the Information and
Communication Technologies
Act, 2009
Number Type Number(s) or Number Range a) a) ( )
b) b) ( )
c) c) ( )
d) d) ( )
e) e) ( )
f) f) ( )
8 Currently held numbers in
Zambia, if any, by applicant
issued under the Information
and communication
Technologies Act, 2009
Number Type Number(s) or Number Range
a) a) ( )
b) b) ( )
c) c) ( )
d) d) ( )
e) e) ( )
f) f) ( ) 9 Currently held numbers in
Zambia, if any, by subsidiary
companies issued under the
Information and
Communication Technologies
Act, 2009
Number Type Number(s) or Number Range
a) a) ( )
b) b) ( )
c) c) ( )
d) d) ( )
e) e) ( )
f) f) ( ) 10 Have you ever applied for a number allocation in Zambia? If yes please give details below
Number
Assignment
applied for
(Tick
applicable
)
Geographic Non-geographic Special Premium Other
( ) ( ) ( )
11 Details of number(s) requested
Geographic Non-geographic Special Premium Other
ZICTA/NL/01/17 Page 112
(a) Number
Assignment
( )
ZICTA/NL/01/17 Page 113
applied for
(Tick
applicable
)
( ) ( )
Brief
description
(b) Date
required
(c) Range of
numbers
requested
1st Choice From To Inclusive ( )
2nd Choice From To Inclusive ( )
3rd Choice From To Inclusive ( )
12 Appendices*
Appendix No.1 Details of commercially sensitive information to enable Authority make an assessment on the
merits
( )
Appendix No.2 Detailed of intended use
( ) Appendix No.3 Investment certificate issued by the Zambia Development Agency, where applicable
( )
Appendix No.4 Such other information which the Authority may require
( )
*The information required to be included in various appendices
Note:
ZICTA/NL/01/17 Page 114
- If an allocation or part of an allocation is not brought into service within six months from the date of allocation, it shall be
withdrawn by the Authority.
- Reservation will lapse after six months unless covered by an application for an allocation or further period of reservation.
ZICTA/NL/01/17 Page 115
DECLARATION
I/we declare that all the particulars and information provided in this application are complete, correct and true and
I/we agree that in the event that any of the said particulars and information provided is found to be untrue or
fraudulent, the assignment/reservation will be revoked.
I/we agree that in the event that of the revocation of the assignment/reservation, any fees paid to the Authority in
respect of the same shall be forfeited. I/we declare that in the event that the nature of my/our business changes, or
I/we no longer carry out operations in terms of the assignment/reservation, I/we will notify the Authority in which
case my/our assignment/reservation may be revoked or revised.
Declared at this day of 20 by the following persons who are duly
authorized to sign for and on behalf of the applicant under the authority of the Power of Attorney or Board Resolution
which are hereby attached.
Applicant’s Name Date
Applicant’s Signature
FOR OFFICIAL USE ONLY
Received by: Receipt No.: Officer
Date Received:
Amount Received:
ZICTA/NL/01/17 Page 116
Serial No. of Applicant: STAMP
ZICTA/NL/01/17 Page 117
SECTION 9 Technical and Financial Requirements
REQUEST FOR PROPOSALS FOR AN INTERNATIONAL NETWORK AND NATIONAL
SERVICE LICENCES
9.1. Purpose
The main purpose of the RFP is to select an applicant for issuance of network and service licences with
associated resources under the international and national market segments respectively.
9.2 Background
This invitation for application for Network and Service Licences has been issued by the Authority to the
public with a view of enhancing access to Information and Communications Technologies (ICTs) and
further develop the sector in Zambia. The call for proposals has been necessitated by heightened demand
for scarce resources needed to provide services under the international market segment as well as a desire
by the Authority to enhance effective competition in the sector.
The country has recorded notable progress in access to ICT services over the last decade. Specifically, the
number of active mobile phone subscribers increased from 2.6 million in 2007 to 12.4 million in 2017.
This represents an improvement in penetration rates from 22.5 percent to 75.8 percent between 2007 and
2017. Access to Internet services in the country increased to 5.9 million users reported at the end of June,
2017 reflecting an internet penetration rate of 36.1 percent. However, over 98 percent of the internet users
are mobile internet users consistent with the global trend of mobile internet services driving increased
internet penetration.
The above notwithstanding, the country has lagged behind in its progression in the uptake of mobile phone
subscription relative to a number of countries in the region. An assessment of the mobile telephone
penetration rates in other countries in the region reveals that Zambia is among the least penetrated markets.
The 2015 survey on access and usage of ICTs revealed that only 51 percent of people aged above 10 years
in Zambia are active users of mobile phones. Further, growth in mobile phone subscription in the country
has slowed down over the last five years to growth rates averaging less than 5 percent. The relatively slow
growth in penetration rates as well as the relatively low penetration rates could partly be explained by the
relatively high cost of mobile communication.
By the end of June, 2017, there were a total of 5,656 telecommunication sites operational in the country.
The largest proportion of the sites were 2G accounting for 52.9 percent of the total followed by 3G sites
that accounted for 37.6 percent of the total number of sites. Only 9.5 percent of the telecommunication
sites were 4G/LTE sites. An assessment of the financial statements of the three mobile network operators
reveals that the pace of new investment has stagnated over the last five years. Total investment on the
ZICTA/NL/01/17 Page 118
market have averaged less than $90 million dollars per annum over the last five years.
Additionally, the inadequate investment in the sector was confirmed by the 2017 Spectrum Audit prepared
by an independent consultant. The report showed that the existing major operators needed to deploy more
than 7400 base stations in order to meet the desired QoS. This means there has been clear underutilization
of optimal spectrum especially in the key bands below 1GHz. Not surprisingly, existing service providers
have consistently failed to meet the Quality of Service/Quality of Experience (QoS/QoE) standards
countrywide as stipulated in the QoS Guidelines of 2010 since 2013. The existing price wars and apparent
lack of network capacity to match the numerous promotions has not helped the poor QoS situation. The
Authority is aware of rapid pace of technological advancement in the ICT sector and wishes to encourage
more innovative business models and the deployment cost effective technologies in order to further drive
down the tariffs and improve quality of service. Voice Over the Internet Protocol (VOIP) has been in
existence for over a decade albeit mainly on the international side but we believe wireless broadband
technologies now exist to offer competitive and quality retail VOIP services as long as the network meet
the jitter and latency requirements as prescribed in the QoS Guidelines.
The market has experienced minimal variations in the competition landscape among the three mobile
network operators as evident from the trends in the Herfindahl-Hirschman Index9 (HHI) which has
stagnated around 0.4 in the last five years. There is scope to further deepen the competition landscape and
reduce concentration in both subscription and revenue among few players through more effective
participation by other players on the market.
The ICT sector’s contribution to the Gross Domestic Product has consistently been below 3 percent over
the last five years. In 2016, the sector is estimated to have contributed about 2.7 percent to GDP. This
performance is below the regional average growth rates which are above 5 percent.
ZICTA issued its strategic plan for the period 2017-2021 where it outlines its vision for the ICT sector over
the next five years. Among the key outcomes of its various interventions contained in the strategic
document are the following:
INDICATORS BASELINE TARGET
Contribution of ICT sector to GDP 2.6% 5%
Mobile cellular penetration 74% 100%
Mobile Internet Penetration 39% 80%
Fixed Internet Penetration 0.25% 5%
Internet Penetration 39.3% 70%
9 The Herfindahl-Hirschman Index is a composite measure of concentration computed as the sum of squared shares firm in total subscription. Its value lies between 0 and 1 with magnitude signaling a decrease in competition or concentration of market power in a few firms.
ZICTA/NL/01/17 Page 119
Internet penetration household 12.7% 50%
Mobile cellular coverage (population) 84% 100%
Broadband speed 2Mbps
Complaint Resolution 60% 90%
Enforcement of Quality of Service 65% 90%
Cyber security readiness 80%
9.3 Resources on offer
a. National Destination Code(NDC)-098
b. Mobile Network Code (MNC)- 645-04
c. SIM Header 89 260 04
d. Short codes for common services and emergency services as declared by the Authority as follows:
i. 111 for customer care,
ii. 113 for credit recharge,
iii. 114 for checking credit,
iv. 911 for general emergency,
v. 991 for Police
vi. 992 for Hospital
vii. 993 for fire related emergency
viii. 999 for General Emergency
e. Mobile spectrum in the following bands:
o 900 band - 8MHz, Frequency Division Duplex (FDD);
o 1800 band - 10 MHz, Frequency Division Duplex (FDD);
o 2600 band - 30MHz, Time Division Duplex (TDD); and
o 2300 band – 30MHz, Time Division Duplex (TDD).
f. Fixed service spectrum in the following bands:
o 5GHz;
o Lower 6GHz;
o 11GHz; and
o 18GHz;
The successful applicant will pay for the above resources as prescribed in Numbering and Fees Regulations
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9.4 Eligibility criteria
This invitation is open to both local and international applicants. Applicants holding licences issued
by the Authority should not have outstanding regulatory fees or compliance issues.
9.5 Financial Requirements
The applicant must provide the financial proposal which should include but must not be limited to the
following:
(a) A bus ine s s p r o f i le relating to responsibilities, capital structure and legal establishment
of the business. The level and nature of Zambian participation must be clearly outlined by
the applicant. The applicant must indicate the direct and indirect shareholdings together with
percentages of the ownership.
(b) History and experience of the applicant in the establishment and operation of electronic
communications networks and services including the size of the network, number and
type of clients and countries of o p e r a t io n . The applicant shall provide information
regarding any licences previously and currently held relating to the provision of electronic
communications networks and services.
(c) Financial history including aud it ed financial statements for the last three years. The
Financial statement must contain statement of financial position, income statement and the
cash flow statement. In case of a consortium, members should submit the said financial
history. The applicant shall also submit the total investments in each country where it has
been operating in the last three (3) years.
(d) A description of potential sources of funding presented in form of a financial plan with
evidence supporting investment forecast. The applicant shall submit the following as proof
of source of investment :
i. Commitment letter from the Shareholders or consortium partner;
ii. Financial statements from the company providing funding, to ensure that it is
capable of fulfilling its commitments;
iii. Letters of intent from financial institutions in the event of a loan, or from
suppliers in the case of supplier credit; and
iv. Adequate working capital to offer the ICT services and products.
9.5.1 Market penetration
An applicant shall submit the following information which relates to the market penetration strategy:
(a) A description of the current and future (up to three (3) years) key market characteristics
reflecting the applicant’s view of the evolving Zambian ICT mar ke t ;
ZICTA/NL/01/17 Page 121
(b) a marketing plan which shall demonstrate the applicant’s knowledge of the current and
future market needs and strategies for fulfilling its licence obligations, stating the
applicant’s forecast market share and how it intends to acquire that market share in the next
three (3) years;
(c) a detailed market analysis which shall include among other requirements-
i. Identified key market trends and a description of how the trends may influence the
operations of the applicants electronic communications networks and services;
ii. The expected competition that the applicant is likely to bring to the market and how it
shall improve service delivery , prices of goods and services and consumer experience
in the ICT Sector;
iii. A detailed SWOT analysis of the market;
iv. A detailed demand analysis based on the applicants service and product delivery;
v. Market Strategy to cover customer segmentation and product differentiation. This
should also elaborate on the distribution channels of the applicants products and services
taking into account Zambia’s geographical boundaries with some areas characterized by
poor road networks;
vi. Market share projections in relation to competitors over a period of five (5) years;
vii. Description of a range of products and services to be offered to the public including the
associated price points or proposed tariff plans. The pricing structure must be cost
based, non-discriminatory and transparent in accordance with tariff approval
requirements under the Act;
viii. Commercial launch schedule of the products and services ;
ix. Revenue or sales projection by product and service over a period of five (5) years;
x. Promotion strategy aimed at penetrating the market during the launch phase; and
xi. Customer Care strategy including the establishment of call centres and other mediums
of customer information dissemination.
9.6 Human Resource Plan
The applicant shall submit a detailed human resource plan highlighting the following:
(a) Initial management team including consultants who may be incorporated to assist in start-up;
(b) qualifications and experience of the management team or consultants;
ZICTA/NL/01/17 Page 122
(c) Organizational structure; and
(d) Personnel plan for the respective departments for five years indicating the percentage .
The applicant shall submit the following information which relates to Financial Projections:
(a) Evidence of financial capability to successfully accomplish the business projections and
fulfil the licence terms and conditions ;
(b) The information provided, together with assumptions, should cover a minimum per io d o f
five (5) years o f o per at io ns following the grant of the licence, and shall include investment
and expected return on investment. The level of investment must commensurate with the licence
being applied for in the following categories:
i. District Market segment: The level of investment must be able to support
growth in coverage at an incremental rate of at least 15% Per year;
ii. Provincial Market segment : The level of investment must be
able to support growth in coverage at an incremental rate of at least 15% per year;
iii. National Market Segment: The level of investment must be able to cover the entire
nation with growth in coverage at an incremental rate of at least 15% per year; and
iv. International Market Segment: The level of investment must commensurate with
the ability to offer international services. Additionally, the applicant is must ensure
that it meets the coverage obligations at the national level at an incremental rate of
at least 15%;
(g) Investment appraisal indicating the Net Present Value of the expected cash flows, the
Internal Rate of Return (IRR) and the payback period;
(h) Detailed forecast statement of financial position which must indicate the anticipated capital
expenditure to be made in Zambia in the next five (5) years;
(i) Detailed forecast Income statements for at least five (5) years; and
(j) Forecasted cash flow statements for at least five (5) years.
(7) The Authority may select portions of information submitted by the applicant relating to the financial
evaluation to form part of the terms and conditions of the licence.
9.7 Technical Requirements
The applicant shall submit the overall system architecture and configuration which shall include the
following:
9.7.1 Core Network
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The applicant shall provide the detailed core network architecture and all the elements thereof. The
applicant shall demonstrate that sufficient capacities reflecting the subscriber projections are provided for
together with the type of switching elements and redundancy capabilities. The applicant shall state the
Grade of Service to be achieved in line with international best practice.
9.7.2 Transmission Network
The applicant shall demonstrate that the backhaul transport links regardless of transmission media and
technology to be employed conform to the following Carrier Grade minimum requirements:
i. the system must be capable of providing end-to-end operational, administrative and
management (OAM) facilities in compliance with the Authority’s acceptable standards;
ii. Automatic Protection Switching (APS) mechanisms to provide sub-50ms protection
switching time; and
iii. Highly resilient transport network with route redundancy that achieves network availability
of at least 99.98%.
9.7.3 Access Network
The applicant shall submit a Quality of Service plan that includes a methodology of measurement of
Quality of Experience. The adopted measurement methodologies must be end-to-end methodologies, in
compliance with the Authority QOS guidelines.
9.7.4 Coverage
An applicant shall submit details of its coverage plans in line with the minimum technical requirements
shown in the table below.
Technology (MHz) CS (kHz) SENS (dBm) FS (dBµV/m)
GSM 900 200 -104 30
GSM 1800 200 -104 36
UMTS 2100 5,000 -80 61
LTE 700/800 -80 53
LTE 1800–2000 5,000 -80 61
LTE 1800–2000 10,000 -77 64
LTE 1800–2000 20,000 -74 67
WiMAX* 5,000 -80 53
WiMAX* 10,000 -77 56
WiMAX* 20,000 -74 59
An applicant shall submit an equipment list to ensure compliance to the standards set out in the type
approval guidelines.
9.7.5 Spectrum Management
An applicant shall demonstrate the ability to efficiently utilize the allocated spectrum.
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9.7.6 Interconnection and Numbers.
An applicant for an international individual network licence must demonstrate the interconnection system
capability. The applicant shall be allocated one or more resources if any as per National Numbering Plan
and as shown in the table below :
No. Resource Condition
1 Rec ITU-T E.164: The
international public
telecommunication numbering
plan.
The numbers shall only be issued to applicants of
International Individual Network Licence for the
provision of voice services, and planning to
develop a Public Switched Telephone Network
(PSTN) and some other data networks.
2 Rec ITU-T E.212: The
international identification plan
for public land mobile networks
and subscriptions.
The numbers shall only be issued to applicants of
International Individual Network Licence as
appropriate
3 Rec ITU-T Q.708: Assignment
procedures for international
signalling point codes
The numbers shall only be issued to applicants of
International Individual Network Licence
An applicant requiring number resources for other licence categories shall apply to the Authority which
may assign the number resources in line with the national numbering plan.
9.7.8 Interoperability
An applicant shall demonstrate the ability of the proposed network facilities to interconnect with other
networks in all market segments. The network interface shall comply with the Authority’s acceptable
standards.
9.7.9 Technical Experience
An applicant shall demonstrate the ability to provide electronic communications networks and services and
where applicable show proof of having provided similar services. This information shall include the size
of the network, the subscriber base and the type of services provided.
9.7.10 Mobile Virtual Network Operator (MVNO).
(a) An MVNO shall demonstrate that the Mobile Network Operator (MNO) hosting it has the ability
to provide sufficient capacity in order to avert congestion on its network as a result of leasing.
(b) The MVNO shall submit the MNO’S Quality of Service performance records covering a period of
two (2) years preceding the application.
(c) The MVNO shall provide written proof that the MNO is willing to enter into a commercial capacity
leasing agreement.
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9.7.11 Quality of Service-Voice over IP (VoIP)
(a) An applicant shall demonstrate that the VOIP/VOLTE services it intends to provide meet the
minimum QOS standards as specified by the Authority in the QOS guidelines.
(b) For VoIP and VoLTE to be regarded as a replacement or equivalent for standard public switched
telephone network (PSTN) telephony services, subscribers are expected to receive the same
quality of voice transmission as they do with basic telephone services i.e. consistently high-
quality voice transmissions. Therefore, the applicant shall be required to guarantee sustained
bandwidth for the duration of the VoIP/VoLTE call.
(c) The VoIP/VoLTE network should, therefore, be able to support concurrent calls without
buffering or jittering. The applicant shall be expected to demonstrate availability of the
bandwidth requirements that the VOIP/VoLTE phone service requires to handle concurrent
calls. The Authority expects minimum sustained bandwidth speeds of 2Mbps up and down for
VoIP/VoLTE calls, as well as recommends speeds of 5-10Mbps up and down for optimal
performance.
(d) An applicant shall ensure that the network codec is designed as per ITU-T G.729 standard so
that packet loss is less than one percent (1%) to avoid audible errors. It is the obligation of the
applicant to ensure there is no packet loss for VoIP/ VoLTE. The voice-over-internet
conversation must be continuous without drops or losses.
(e) An applicant shall adhere to the ITU G.114 specification (among other standards) which
recommends less than 150 millisecond (ms) one-way end-to-end delay for high-quality real-
time traffic such as voice. (For international calls, one-way delay up to 300 ms is acceptable,
especially for satellite transmission).
9.7.12 Information Security Management System
An applicant shall demonstrate how it shall secure its networks, applications and customer data and must
provide a detailed business continuity program to ensure reliable services.
NB
The Authority may select portions of information submitted by the applicant relating to the technical
evaluation to form part of the terms and conditions of the licence.
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SECTION 10 Schedule of Fees
10.1 Schedule 1: Network and Service Licence Fees
Table 8 Network and Service Licence Fees
10.2 Schedule 2: Numbering Fees
NUMBERING FEES
No CATEGORY FEE UNITS FEES (K)
Registration Fees
1 All other categories 40,000 12,000 12000
2 Carrier Pre-selection 200,000 60,000
Fixed and Mobile Operators
1 Subscriber Numbers 1 0.3
Other Codes
1 Mobile Network Code (MNC) 20,000 6,000
2 National Destination Code (NDC) 20,000 6,000
3 International Signalling Point Codes (ISPCs) 20,000 6,000
4 National Signalling Point Codes (SPCs) 20,000 6,000
5 Network Colour Codes 20,000 6,000
6 SIM Headers 10,000 3,000
7 Special Service Numbers (Freephones, Premium) 10,000 3,000
Duration Application Fee Initial FeeAnnual
Operating FeeApplication Fee Initial Fee
Annual
Operating FeeDuration Application Fee Initial Fee
Annual
Operating
Fee
1 International 15 years 16,666.80ZMW 3,255,000.00ZMW 1.5%
(Fee Units) 55,556 10,850,000
2 National 10 years 16,666.80ZMW 1,200,000.00ZMW 1.5% 16,666.80ZMW 300,000.00ZMW 3% 3 years 8,333.40ZMW 375,000.00ZMW 3%
(Fee Units) 55,556 4,000,000 55,556 1,000,000 27,778 1,250,000
3 Provincial 5 years 8,333.40ZMW 166,668.00ZMW 1.5% 1,666.80ZMW 166,668.00ZMW 3% 3years 8,333.40ZMW 208,335.00ZMW 3%
(Fee Units) 27,778 555,560 5,556 555,560 27,778 694,450
4 District 5 years 1,666.80ZMW 83,334.00ZMW 1.5% 1,666.80ZMW 83,334.00ZMW 3% 3 years 8,333.40ZMW 104,167.50ZMW 3%
(Fee Units) 5,556 277,780 5,556 277,780 27,778 347,225
National Provincial District National Provincial District
LICENSING FEE SCHEDULE-2017
Network License Service (With Network) License Service (Without Network) License
To provide to the public voice, message, Internet
services, Internet Telephony (VoIP), pay phone,
Value Added Services, Data services, Tracking
services etc.
SERVICES
NETWORKS
Gateway facilities, such as Earth Station, VSAT/ Hub,
Switching Centres, Nodes and Servers and others.
Switching, transmissions and access facilities such as VSAT/
Hub; Microwave links; Fixed links, Switching Centres, Laid
cables; Fibre Optic, Exchange, Nodes, Servers, Towers,
Ducts, Transmitters and Links and others
International
ZICTA/NL/01/17 Page 127
8 Carrier Selection Codes 100,000 30,000
Short Codes
1 Three (3) digit Short Codes 100,000 30,000
2 Four (4) digit Short Codes 60,000 18,000
Table 9 Numbering Fees
10.3 Schedule 3: Spectrum Licence Fees
Spectrum band Band limits Fee Structure
Fee mode Fee
Miscellaneous
Application
Processing Fee
- Per Application K66.60
National Cellular
900 MHz Bands 880 – 960MHz Per 200KHz K46,666.80
1800 MHz Bands 1710 – 1880MHz Per 200KHz K46,666.80
2.3GHz band 2300 – 2400MHz Spectrum Fee Formula (i.e. Per
1MHz per province)
K4,166.70
2.6GHz band 2500 – 2690MHz Spectrum Fee Formula (i.e. Per
1MHz per province)
K4,166.70
3.5GHz band 3400 – 3600MHz Spectrum Fee Formula (i.e. Per
1MHz per province)
K4,166.70
5.4GHz band 5470 – 5720MHz Spectrum Fee Formula (i.e. Per
1MHz per province)
K4,166.70
10.5GHz band
10.15-10.3
GHz//10.5-10.65
GHz
Spectrum Fee Formula (i.e. Per
1MHz per province)
K4,166.70
Transmission links
Microwave link
bands
4.400 – 8.500GHz
10.70 – 12.50GHz
12.75 – 13.25GHz
14.50 – 15.35GHz
17.30 – 19.70GHz
22.00 – 24.00GHz
Per transmitter K833.40
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ISM bands
Common bands
(mainly for Wireless
networks)
2.400 – 2.500GHz
5.725 – 5.875GHz
Per transmitter Free
Satellite (VSAT)
All Satellite bands
Per transmitter
(dependent on the station type)
Domestic
Urban:
K4,166.70
Domestic rural:
K1, 666.80
Table 10 Spectrum Licence Fees