This article introduces the definition and function of strategic planning, therelationship of strategic planning and total quality management, the model andprocedures of strategic planning and the experience of Taipei Public Library instrategic planning.

Keywords: Strategic Planning, Strategic Management, Total Quality Management,Taipei Public Library

31

1

2004SWOT2005~2010

21

Total Quality Management TQM

32

Andrews2 Mintzberg

3 Nutt Backoff4

1. 2.3. 4.

5.6.

7. 8.5

George SteinerObjectives PoliciesStrategies

6 Peter F. Drucker

Feedback

7

8

33

9

C o l u m b u sMetropolitan Library CML 2004-2010 CML StrategicPlan 2004-2010 The Mission, The Vision, Library Service Responses

Primary, Secondary , Our Values, Strategic Initiatives, Goals10 University Libraries of Washington

Mission Vision Values Key Action Areas 11North Lanarkshire Counci l

Corporate Vision & Values Statement Mission Statement Service ProfileStrategic & Operational Issues & Aims Key Actions Three Year Action PlanPriori ty Actions for 2002/03 Resource Proposals Monitoring FinancialPerformance Monitoring Performance 12

13

1415

16

34

TQM

TQMTQM 17

1991 1TQM

18

1 TOM

102005 156

35

19Ian H. Wilson

Leadership

Wilson

What is20

Strategic Management I. H. Ansoff1972 1979

211 9 9 3 G o v e r n m e n t

Performance and Result Act

22

23

36

2

2 -S. W. O. T. http://www.filaweav-

ing.org.tw/silk/documents/32/g322601.htm

Olsen Eadie 24

Stueart Moran

37

25

/

Massachuset ts Board of LibraryCommissioners

Proposed Process for Development of a Strategic Plan for the Future of LibraryService in Massachusetts 1 26

1

Robert D. Stueart and Barbara B. Moran, Library and InformationCenter Management, 5th ed.

(Englewood, Colorado: Libraries Unlimited, 1998), 48.

38

1.2.3.4.5.

3

327

- -

PEST

SWOT4

39

40

4 Robert D. Stueart and Barbara B. Moran, Library and Information

Center Management, 5th ed. (Englewood, Colorado: Libraries Unlimited, 1998), 49.

3 Robert D. Stueart and Barbara B. Moran, Library and Information

Center Management 5th ed. (Englewood, Colorado: Libraries Unlimited, 1998), 51.

PEST

SWOT

285

29

ISO 5S2004

41

5Robert D. Stueart and Barbara B. Moran, Library and Information

Center Management, 5th ed. (Englewood, Colorado: Libraries Unlimited, 1998), 50.

92005~2010

2005~2010

30

31

42

SWOT SW O T 2

32

43

2 2005-2010 SWOT

33

2004

1. 1000

? ?93 8 11 13 15

1,0732. 2004

1 23 4

5 6

93 7 25 31 7280

3.

1. 93 7

2. 93 8

93 5 31 1

44

SWOT

1010

10 1 6 222 6 17 3 4 10

4 3 11 5 3 86 5 22 7 4 12

8 5 14 9 3 810 4 15 34

45

Mintzber

46

1 2 1995 82 12 1 91

12 1783 17945 1 561-6306 2 2 84 12

317 Robert D. Stueart and Barbara B. Moran, Library and Information Center

47

Management, 5th ed.( Englewood, Colorado: Libraries Unlimited, 1998), 41.8

74 561-639 710 The Strategic Plan, About the Library, Columbus Metropolitan Library”,

http://www.cml.lib.oh.us/ebranch/about_cml/sta_strategic_plan.cfm>11 Strategic Plan 2003~2005, About the Libraries, University Libraries, University

of Washington”http://www.lib.washington.cdu/about/StrategicPlan2002-2005.html12 Service Plan 2001-2004

North Lanarkshire Council, Scotland13 2000 11-214 1415 13 8-916 13 917 TQM

102005 159

18 15519 2 180-8120 Marilyn Gell Mason, Strategic Management for Today's Libraries (Chicago:

American Library Association, 1999), 3.21

102005 25

22 223 21 25-624 225 7 5226 7 4827 7 4928 7 5029 7 45

48

30 8 93 11 123132 6 93 10 833 3 93 6 14

2005~2010 Strategic Plan 2005-201094 6

34 8-30

49