Registered Training Organisations (RTOs)

All RTOs are registered and audited against the AQTF standards for RTOs

It is a requirement of registration for an RTO to document business and strategic plans

An RTO needs to have documented strategies, processes, policies and procedures to ensure efficient and equitable practices

Quality arrangements for clients include:

Enrolment and induction or orientation Complaints, grievances and appeals Assessment, including recognition of prior

learning (RPL), pre-assessment and appeals

Identification of training support requirements, for example language, literacy or numeracy needs

Quality arrangments cont…

Fees Privacy Access and equity Welfare and guidance Issuance of qualifications Recognition or qualifications, credit and

articulation arrangements

Policies & procedures include:

Risk management Continuous improvement Occupational health & safety (OHS) Equal employment opportunity (EEO) Discrimination and workplace harassment Staff disciplinary procedures

Policies & procedures cont…

Financial management Records management Management of educative material (including

version control) Recruitment and induction of staff Staff qualifications Professional and staff development

Ethical and legal responsibilities may include:

Compliance with relevant Commonwealth and State/Territory legislation including OHS, EEO, anti-discrimination, State or Territory VET Acts and overseas students (CRICOS)

Compliance with industrial awards, enterprise agreements, employer contracts

Ethical and legal responsibilities cont… Meeting environmental standards Duty of care Providing support to learners appropriate to

their needs Maintaining client privacy and confidentiality The Code of Practice for Assessors