29/04/2015Fecha:

CA Service Management - 14.1 - Spanish - SpainReferencia

Referencia 3

Avisos legalesEsta documentacin, que incluye sistemas incrustados de ayuda y materiales distribuidos por medios electrnicos (en adelante, referidos como la "Documentacin") se proporciona con el nico propsito de informar al usuario final, pudiendo CA proceder a su modificacin o retirada en cualquier momento.

Queda prohibida la copia, transferencia, reproduccin, divulgacin, modificacin o duplicado de la totalidad o parte de esta Documentacin sin el consentimiento previo y por escrito de CA. Esta Documentacin es informacin confidencial, propiedad de CA, y no puede ser divulgada por Vd. ni puede ser utilizada para ningn otro propsito distinto, a menos que haya sido autorizado en virtud de (i) un acuerdo suscrito aparte entre Vd. y CA que rija su uso del software de CA al que se refiere la Documentacin; o (ii) un acuerdo de confidencialidad suscrito aparte entre Vd. y CA.

No obstante lo anterior, si dispone de licencias de los productos informticos a los que se hace referencia en la Documentacin, Vd. puede imprimir, o procurar de alguna otra forma, un nmero razonable de copias de la Documentacin, que sern exclusivamente para uso interno de Vd. y de sus empleados, y cuyo uso deber guardar relacin con dichos productos. En cualquier caso, en dichas copias debern figurar los avisos e inscripciones relativas a los derechos de autor de CA.

Este derecho a realizar copias de la Documentacin slo tendr validez durante el perodo en que la licencia aplicable para el software en cuestin est en vigor. En caso de terminarse la licencia por cualquier razn, Vd. es el responsable de certificar por escrito a CA que todas las copias, totales o parciales, de la Documentacin, han sido devueltas a CA o, en su caso, destruidas.

EN LA MEDIDA EN QUE LA LEY APLICABLE LO PERMITA, CA PROPORCIONA ESTA DOCUMENTACIN "TAL CUAL" SIN GARANTA DE NINGN TIPO INCLUIDAS, ENTRE OTRAS PERO SIN LIMITARSE A ELLAS, LAS GARANTAS IMPLCITAS DE COMERCIALIZACIN, ADECUACIN A UN FIN CONCRETO Y NO INCUMPLIMIENTO. CA NO RESPONDER EN NINGN CASO, ANTE VD. NI ANTE TERCEROS, EN LOS SUPUESTOS DE DEMANDAS POR PRDIDAS O DAOS, DIRECTOS O INDIRECTOS, QUE SE DERIVEN DEL USO DE ESTA DOCUMENTACIN INCLUYENDO A TTULO ENUNCIATIVO PERO SIN LIMITARSE A ELLO, LA PRDIDA DE BENEFICIOS Y DE INVERSIONES, LA INTERRUPCIN DE LA ACTIVIDAD EMPRESARIAL, LA PRDIDA DEL FONDO DE COMERCIO O LA PRDIDA DE DATOS, INCLUSO CUANDO CA HUBIERA PODIDO SER ADVERTIDA CON ANTELACIN Y EXPRESAMENTE DE LA POSIBILIDAD DE DICHAS PRDIDAS O DAOS.

El uso de cualquier producto informtico al que se haga referencia en la Documentacin se regir por el acuerdo de licencia aplicable. Los trminos de este aviso no modifican, en modo alguno, dicho acuerdo de licencia.

CA es el fabricante de esta Documentacin.

Esta Documentacin presenta "Derechos Restringidos". El uso, la duplicacin o la divulgacin por parte del gobierno de los Estados Unidos est sujeta a las restricciones establecidas en las secciones 12.212, 52.227-14 y 52.227-19(c)(1) - (2) de FAR y en la seccin 252.227-7014(b)(3) de DFARS, segn corresponda, o en posteriores.

Copyright 2015 CA. Todos los derechos reservados. Todas las marcas registradas y nombres comerciales, logotipos y marcas de servicios a los que se hace referencia en este documento pertenecen a sus respectivas compaas.

Referencia 4

Contenido

Comandos de referencia de CA Service Desk Manager ........................... 44Diccionario de elementos de datos ........................................................................................................... 44Tabla admin_tree ...................................................................................................................................... 45Tabla Animator .......................................................................................................................................... 46Tabla Atomic_Condition ............................................................................................................................ 46Tabla Attribute_Name ............................................................................................................................... 48Tabla Audit_Log ........................................................................................................................................ 48Tabla Behavior_Template ......................................................................................................................... 49Tabla Bop_Workshift ................................................................................................................................. 51Tabla BU_TRANS ..................................................................................................................................... 51Tabla Business_Management_Repository ................................................................................................ 52Tabla Column_Name ................................................................................................................................ 53Tabla Contact_Method .............................................................................................................................. 53Tabla D_PAINTER .................................................................................................................................... 54Tabla Delegation_Server ........................................................................................................................... 55Tabla Controlled_Table ............................................................................................................................. 56Tabla EBR_SUFFIXES ............................................................................................................................. 56Tabla Priority ............................................................................................................................................. 57Tabla Queued_Notify ................................................................................................................................ 57Tabla Quick_Template_Types .................................................................................................................. 58Tabla Remote_Ref .................................................................................................................................... 59Tabla Response ........................................................................................................................................ 60Tabla Rootcause ....................................................................................................................................... 60Tabla Rpt_Meth ......................................................................................................................................... 61Tabla Reporting_Method ........................................................................................................................... 62Tabla Note_Board ..................................................................................................................................... 62Tabla Prob_Category ................................................................................................................................ 63Tabla Product ............................................................................................................................................ 65Tabla sa_agent_availability ....................................................................................................................... 66Tabla Table_Name .................................................................................................................................... 66Tabla usp_special_handling ...................................................................................................................... 67Tabla usp_symptom_code ........................................................................................................................ 67Tabla usp_tab ............................................................................................................................................ 68Tabla usp_ticket_type ............................................................................................................................... 68Tabla usp_web_form ................................................................................................................................. 69Tabla usp_attr_control ............................................................................................................................... 70Tabla usp_auto_close ............................................................................................................................... 71

Referencia 5

Tabla usp_ci_window ................................................................................................................................ 71Tabla usp_email_type ............................................................................................................................... 72Tabla usp_export_list_format .................................................................................................................... 72Tabla usp_ical_alarm ................................................................................................................................ 73Tabla usp_ical_event_template ................................................................................................................. 73Tabla usp_owned_resource ...................................................................................................................... 74Tabla USP_Preferences ............................................................................................................................ 75Tabla usp_pri_cal ...................................................................................................................................... 78Tabla usp_properties ................................................................................................................................. 80Tabla usp_notification_phrase .................................................................................................................. 81Tabla usp_organization ............................................................................................................................. 81Tipo y nivel de acceso ............................................................................................................................... 82

Tabla Access_Levels ....................................................................................................................... 82Tabla Access_Type_v2 .................................................................................................................... 83

Actividades ................................................................................................................................................ 84Tabla Act_Log .................................................................................................................................. 84Tabla Act_Type ................................................................................................................................ 85Tabla Act_Type_Assoc .................................................................................................................... 89

Booleano ................................................................................................................................................... 90Tabla Active_Boolean_Table ........................................................................................................... 90Tabla Active_Reverse_Boolean_Table ............................................................................................ 90Tabla Boolean_Table ....................................................................................................................... 91Tabla Reverse_Boolean_Table ........................................................................................................ 91

Activo ......................................................................................................................................................... 92Tabla Am_Asset_Map ...................................................................................................................... 92Tabla Asset_Assignment ................................................................................................................. 93

Archivado y borrado definitivo ................................................................................................................... 93Tabla Archive_Purge_History .......................................................................................................... 93Tabla Archive_Purge_Rule .............................................................................................................. 94

Tabla Attached_Events ............................................................................................................................. 95Tabla Attached_SLA ........................................................................................................................ 96Tabla Attachment ............................................................................................................................. 97Tabla attmnt_folder .......................................................................................................................... 98

Compaa (CA MDB) ................................................................................................................................ 99Tabla ca_company ........................................................................................................................... 99Tabla ca_company_type ................................................................................................................ 101

Contacto (CA MDB) ................................................................................................................................. 101Tabla ca_contact ............................................................................................................................ 101Tabla ca_contact_type ................................................................................................................... 104

Tabla ca_job_function ............................................................................................................................. 105Tabla ca_job_title ........................................................................................................................... 106

Tabla ca_model_def ................................................................................................................................ 107Tabla ca_organization .................................................................................................................... 108

Referencia 6

Recurso ................................................................................................................................................... 110Tabla ca_resource_class ............................................................................................................... 110Tabla ca_resource_cost_center ..................................................................................................... 111Tabla ca_resource_department ..................................................................................................... 112Tabla ca_resource_family .............................................................................................................. 113Tabla ca_resource_gl_code ........................................................................................................... 114Tabla ca_resource_operating_system ........................................................................................... 115Tabla ca_resource_status .............................................................................................................. 115

Cliente ..................................................................................................................................................... 116Tabla ca_tenant ............................................................................................................................. 116Tabla ca_tenant_group .................................................................................................................. 118Tabla ca_tenant_group_member ................................................................................................... 118Tabla g_tenant ............................................................................................................................... 119

Solicitud de llamada ................................................................................................................................ 119Tabla Call_Req .............................................................................................................................. 119Tabla Call_Req_Type .................................................................................................................... 124Tabla Call_Solution ........................................................................................................................ 125Tabla Cr_Call_Timers .................................................................................................................... 126Tabla Cr_Status ............................................................................................................................. 127Tabla Cr_Stored_Queries .............................................................................................................. 128Tabla Cr_Template ........................................................................................................................ 128Tabla cr_trans ................................................................................................................................ 129

Tabla CI_ACTIONS ................................................................................................................................. 130Tabla CI_ACTIONS_ALTERNATE ................................................................................................ 130Tabla CI_BOOKMARKS ................................................................................................................ 131Tabla CI_DOC_LINKS ................................................................................................................... 131Tabla CI_DOC_TEMPLATES ........................................................................................................ 132Tabla CI_DOC_TYPES .................................................................................................................. 132

Solicitud de cambio ................................................................................................................................. 133Tabla Change_Act_Log ................................................................................................................. 133Tabla Change_Category ................................................................................................................ 134Tabla Change_Request ................................................................................................................. 136Tabla Change_Status .................................................................................................................... 140Tabla Chg_Template ...................................................................................................................... 141Tabla chg_trans ............................................................................................................................. 142

Especificaciones de cambios .................................................................................................................. 143Tabla ci_planned_change .............................................................................................................. 143Tabla ci_planned_change_status .................................................................................................. 144

Tabla Event_Delay .................................................................................................................................. 145Tabla Event_Delay_Type ............................................................................................................... 146Tabla event_log .............................................................................................................................. 146Tabla event_type ............................................................................................................................ 147Tabla Events .................................................................................................................................. 148

Referencia 7

Tabla controlada y restricciones de las particiones de datos .................................................................. 149Tabla Domain ................................................................................................................................. 149Tabla Domain_Constraint .............................................................................................................. 150Tabla Domain_Constraint_Type .................................................................................................... 151

Tabla Doc_Versions ................................................................................................................................ 151Tabla Document_Repository .......................................................................................................... 152

Tabla ext_appl ......................................................................................................................................... 153Tabla External_Entity_Map ............................................................................................................ 154

Miembro del grupo .................................................................................................................................. 155Tabla Group_Member .................................................................................................................... 155

Tabla Global_Change_Extension ............................................................................................................ 155Tabla Global_Change_Queue ....................................................................................................... 157Tabla Global_Contact .................................................................................................................... 158Tabla Global_Issue_Extension ...................................................................................................... 158Tabla Global_Issue_Queue ........................................................................................................... 159Tabla Global_Location ................................................................................................................... 160Tabla Global_Organization ............................................................................................................ 161Tabla Global_Product .................................................................................................................... 161Tabla Global_Queue_Names ......................................................................................................... 162Tabla Global_Request_Extension .................................................................................................. 162Tabla Global_Request_Queue ....................................................................................................... 163Tabla Global_Servers .................................................................................................................... 164

Tabla Usp_Servers ............................................................................................................... 166Tabla Global_Table_Map ............................................................................................................... 166Tabla Global_Table_Rule .............................................................................................................. 167

Tabla in_trans .......................................................................................................................................... 168Tabla Index_Doc_Links .................................................................................................................. 169Tabla Interface ............................................................................................................................... 169

Tabla iss_Template ................................................................................................................................. 170Tabla iss_trans ............................................................................................................................... 170

Tabla Issue .............................................................................................................................................. 171Tabla Issue_Act_Log ..................................................................................................................... 175Tabla Issue_Category .................................................................................................................... 176Tabla Issue_Property ..................................................................................................................... 178Tabla Issue_Status ........................................................................................................................ 179

Tabla KD_Atmnt ...................................................................................................................................... 180Tabla kdlinks .................................................................................................................................. 180Tabla KEIT_TEMPLATES .............................................................................................................. 181Tabla Key_Control ......................................................................................................................... 182Tabla Knowledge_Keywords .......................................................................................................... 183Tabla KT_act_content .................................................................................................................... 183Tabla KT_Blc .................................................................................................................................. 183Tabla KT_Blc_Type ........................................................................................................................ 184

Referencia 8

Tabla KT_Flg_Status ..................................................................................................................... 184Tabla KT_Flg_Type ........................................................................................................................ 185Tabla KT_Life_Cycle_Rep ............................................................................................................. 185Tabla KT_REPORT_CARD ........................................................................................................... 186

Estado de mensaje .................................................................................................................................. 188Tabla Mgs_Act_Log ....................................................................................................................... 188Tabla Mgs_Status .......................................................................................................................... 189

Tabla Notification ..................................................................................................................................... 190Tabla Notification ........................................................................................................................... 190Tabla Notification_Urgency ............................................................................................................ 190Tabla Notify_Log_Header .............................................................................................................. 191Tabla Notify_Msg_Tpl .................................................................................................................... 192Tabla Notify_Object_Attr ................................................................................................................ 193Tabla Notify_Rule ........................................................................................................................... 193

Comentarios ............................................................................................................................................ 195Tabla O_COMMENTS ................................................................................................................... 195Tabla NR_Comment ...................................................................................................................... 196

Propiedad ................................................................................................................................................ 197Tabla Property ................................................................................................................................ 197Tabla Property_Template ............................................................................................................... 198Tabla Property_Validation_Rule .................................................................................................... 198Tabla Property_Validation_Type .................................................................................................... 199Tabla Property_Value .................................................................................................................... 200

Poltica de consulta ................................................................................................................................. 200Tabla Query_Policy ........................................................................................................................ 201Tabla Query_Policy_Actions .......................................................................................................... 201

Propiedad de solicitud ............................................................................................................................. 202Tabla Req_Property ....................................................................................................................... 202Tabla Req_Property_Template ...................................................................................................... 203

Tabla sa_agent_present_history ............................................................................................................. 204Tabla sa_agent_status_history ...................................................................................................... 204

Tabla de sa_security_group .................................................................................................................... 205Tabla sa_security_group_dir .......................................................................................................... 206Tabla sa_security_group_function ................................................................................................. 206Tabla sa_security_group_loc ......................................................................................................... 207Tabla sa_security_grp_role_join .................................................................................................... 207Tabla sa_security_login_function ................................................................................................... 208Tabla sa_security_request_order ................................................................................................... 208Tabla sa_security_text_localized ................................................................................................... 209Tabla sa_security_tool_function ..................................................................................................... 209Tabla sa_security_tool_localized ................................................................................................... 210Tabla sa_security_user_directory .................................................................................................. 210

Tabla sa_static_cont_script_join ............................................................................................................. 211

Referencia 9

Tabla sa_static_content ................................................................................................................. 211Tabla sa_survey ...................................................................................................................................... 212

Tabla sa_survey_localized ............................................................................................................. 213Tabla sa_survey_result .................................................................................................................. 213

Server ...................................................................................................................................................... 214Tabla Server_Aliases ..................................................................................................................... 214Tabla Server_Zones ....................................................................................................................... 215

Servicio .................................................................................................................................................... 215Tabla Service_Contract .................................................................................................................. 215Tabla Service_Desc ....................................................................................................................... 216

Sesin ..................................................................................................................................................... 217Tabla session_log .......................................................................................................................... 218Tabla session_type ........................................................................................................................ 218

Severidad ................................................................................................................................................ 219Acuerdo de nivel de servicio ................................................................................................................... 219

Tabla SLA_Contract_Map .............................................................................................................. 219Tabla SLA_Template ..................................................................................................................... 220

Tabla Spell_Macro .................................................................................................................................. 221Tabla Spell_Macro_Type ............................................................................................................... 222

Tabla SQL_Script .................................................................................................................................... 222Tabla LONG_TEXTS ..................................................................................................................... 223Tabla Managed_Survey ................................................................................................................. 224Tabla Impact .................................................................................................................................. 225Tabla Options ................................................................................................................................. 225Tabla P_Groups ............................................................................................................................. 226Tabla Pcat_Loc .............................................................................................................................. 227Tabla Person_Contacting ............................................................................................................... 228Tabla pr_trans ................................................................................................................................ 228

Web Screen Painter ................................................................................................................................ 229Tabla wspcol .................................................................................................................................. 229Tabla wsptbl ................................................................................................................................... 230

Ventana de USP ...................................................................................................................................... 231Tabla usp_window ......................................................................................................................... 231Tabla usp_window_type ................................................................................................................. 233

Tabla de roles .......................................................................................................................................... 234Tabla usp_role ............................................................................................................................... 234Tabla usp_role_go_form ................................................................................................................ 235Tabla usp_role_tab ........................................................................................................................ 236Tabla usp_role_web_form .............................................................................................................. 236Tabla usp_acctyp_role ................................................................................................................... 236

Contacto .................................................................................................................................................. 237Tabla usp_contact .......................................................................................................................... 237Tabla usp_contact_handling .......................................................................................................... 239

Referencia 10

usp_credentials_Table ................................................................................................................... 239Tabla usp_rest_access .................................................................................................................. 240

Resolucin ............................................................................................................................................... 240Tabla usp_resolution_code ............................................................................................................ 240Tabla usp_resolution_method ........................................................................................................ 241

Tabla usp_menu_bar .............................................................................................................................. 241Tabla usp_menu_tree .................................................................................................................... 242Tabla usp_menu_tree_name ......................................................................................................... 242Tabla usp_menu_tree_res ............................................................................................................. 243

Tabla usp_mb_rule_action_type ............................................................................................................. 244Tabla usp_mb_rule_filter_type ....................................................................................................... 244Tabla usp_mb_rule_subject_handling ........................................................................................... 245

Tabla usp_lrel_false_action_act_f ........................................................................................................... 245Tabla usp_lrel_false_bhv_false ...................................................................................................... 246

Tabla usp_lrel_notify_list_cntchgntf ........................................................................................................ 246Tabla usp_lrel_notify_list_cntissntf ................................................................................................ 246Tabla usp_lrel_notify_list_cntntf ..................................................................................................... 247

Tabla usp_lrel_ntfr_cntlist_att_ntfrlist ...................................................................................................... 247Tabla usp_lrel_ntfr_ctplist_att_ntfrlist ............................................................................................. 248Tabla usp_lrel_ntfr_macrolist_att_ntfrlist ....................................................................................... 248Tabla usp_lrel_ntfr_ntflist_att_ntfrlist ............................................................................................. 249

Tabla usp_lrel_svc_grps_svc_chgcat ..................................................................................................... 249Tabla usp_lrel_svc_grps_svc_isscat .............................................................................................. 250Tabla usp_lrel_svc_grps_svc_pcat ................................................................................................ 250Tabla usp_lrel_svc_grps_svc_wftpl ............................................................................................... 250Tabla usp_lrel_svc_locs_svc_chgcat ............................................................................................. 251Tabla usp_lrel_svc_locs_svc_groups ............................................................................................ 251Tabla usp_lrel_svc_locs_svc_isscat .............................................................................................. 252Tabla usp_lrel_svc_locs_svc_pcat ................................................................................................. 252Tabla usp_lrel_svc_schedules_chgcat_svc ................................................................................... 252Tabla usp_lrel_svc_schedules_isscat_svc .................................................................................... 253Tabla usp_lrel_svc_schedules_pcat_svc ....................................................................................... 253

Tabla relacional de USP .......................................................................................................................... 254Tabla usp_lrel_asset_chgnr ........................................................................................................... 254Tabla usp_lrel_asset_issnr ............................................................................................................ 254Tabla usp_lrel_att_cntlist_macro_ntf ............................................................................................. 255Tabla usp_lrel_att_ctplist_macro_ntf ............................................................................................. 255Tabla usp_lrel_att_ntflist_macro_ntf .............................................................................................. 255Tabla usp_lrel_aty_events ............................................................................................................. 256Tabla usp_lrel_cenv_cntref ............................................................................................................ 256Tabla usp_lrel_kwrds_crsolref ....................................................................................................... 257Tabla usp_lrel_oenv_orgref ........................................................................................................... 257Tabla usp_lrel_status_codes_tsktypes .......................................................................................... 257

Referencia 11

Tabla usp_lrel_bm_reps_assets .................................................................................................... 258Tabla usp_lrel_bm_reps_bmhiers .................................................................................................. 258

Tabla usp_lrel_dist_cntlist_mgs_ntf ........................................................................................................ 258Tabla usp_lrel_dist_ctplist_mgs_ntf ............................................................................................... 259Tabla usp_lrel_dist_ntflist_mgs_ntf ................................................................................................ 259

Tabla usp_functional_access .................................................................................................................. 260Tabla usp_functional_access_level ............................................................................................... 261Tabla usp_functional_access_role ................................................................................................. 261Tabla usp_functional_access_type ................................................................................................ 262

Tabla usp_kpi .......................................................................................................................................... 262Tabla usp_kpi_data ........................................................................................................................ 263Tabla usp_kpi_ticket_data ............................................................................................................. 264

Tabla Transition_Points ........................................................................................................................... 266Tabla Transition_Types .................................................................................................................. 266

Timespan ................................................................................................................................................. 267Tareas ..................................................................................................................................................... 268

Tabla Task_Status ......................................................................................................................... 268Tabla Task_Type ........................................................................................................................... 269

Tipo de servicio ....................................................................................................................................... 270Tabla target_tgttpls_srvtypes ......................................................................................................... 270Tabla target_time ........................................................................................................................... 271Tabla target_time_tpl ..................................................................................................................... 272

Urgencia .................................................................................................................................................. 273Tabla sa_self_serve_event_join .............................................................................................................. 274

Tabla sa_self_serve_keyword ........................................................................................................ 274Tabla sa_self_serve_login_field ..................................................................................................... 275

Tabla sa_tool ........................................................................................................................................... 275Tabla sa_tool_inst_log_evt_join ..................................................................................................... 276Tabla sa_tool_instance .................................................................................................................. 277Tabla sa_tool_instance_log ........................................................................................................... 277Tabla sa_tool_log ........................................................................................................................... 278Tabla sa_tool_log_message .......................................................................................................... 278Tabla sa_tool_module .................................................................................................................... 279Tabla sa_tool_name_localized ....................................................................................................... 279Tabla sa_tool_non_art ................................................................................................................... 280Tabla sa_tool_property .................................................................................................................. 280Tabla sa_tool_start_message ........................................................................................................ 281Tabla sa_tool_version .................................................................................................................... 281

CA Process Automation .......................................................................................................................... 282Tabla usp_caextwf_instances ........................................................................................................ 282Tabla usp_caextwf_start_forms ..................................................................................................... 283

Tabla sa_session_event_join .................................................................................................................. 283Tabla sa_session_login_field ......................................................................................................... 284

Referencia 12

Tabla sa_session_security_info ..................................................................................................... 284Tabla sa_keyword ................................................................................................................................... 285

Tabla sa_keyword_queue_join ...................................................................................................... 285Tabla usp_outage_reason ....................................................................................................................... 286

Tabla usp_outage_type .................................................................................................................. 286Gua de referencia tcnica ...................................................................................................................... 287Interfaz de la API de texto de CA SDM ................................................................................................... 287

Descripcin general de la API de texto .......................................................................................... 287Interfaz de lnea de comandos .............................................................................................. 288Interfaz de CA Network and Systems Management ............................................................. 288Formato de entrada .............................................................................................................. 288Cmo utiliza la API de texto las palabras clave .................................................................... 289Convenciones de entrada de palabra clave .......................................................................... 291Cmo dar formato a un mensaje de correo electrnico para actualizar un ticket ................. 292Inicio y finalizacin de delimitadores de mensaje de correo electrnico .............................. 292Cmo utiliza artefactos la API del texto ................................................................................ 293Cmo configurar respuestas de notificacin para actualizar tickets. .................................... 293

Cmo configurar una respuesta en un ejemplo de notificacin de incidente. ............. 294Cmo actualizan ejemplos de ticket los usuarios finales ............................................. 295

Mtodos de conversin de la palabra clave .......................................................................... 296El archivo de configuracin ..................................................................................................................... 298

Opciones ........................................................................................................................................ 299Valores predeterminados ............................................................................................................... 299Omisin de entradas ...................................................................................................................... 299Entrada de ejemplo ........................................................................................................................ 300

Uso de la vista bsica y la vista avanzada de CA SDM .......................................................................... 301Descripciones de los campos de vista ........................................................................................... 302View_Act_Log ................................................................................................................................ 302

View_Audit_Assignee ........................................................................................................... 303View_Audit_Group ................................................................................................................ 303View_Audit_Priority ............................................................................................................... 304View_Audit_Status ................................................................................................................ 304

View_Change_Act_Log .................................................................................................................. 305View_Change ........................................................................................................................ 306View_Change_to_Assets ...................................................................................................... 309View_Change_to_Change_Act_Log ..................................................................................... 310View_Change_to_Change_WF ............................................................................................ 311View_Change_to_Properties ................................................................................................ 312View_Change_to_Requests ................................................................................................. 313

View_Contact_Full ......................................................................................................................... 316View_Contact_to_Environment ............................................................................................. 319

View_Group ................................................................................................................................... 319

Referencia 13

View_Group_To_Contact ...................................................................................................... 320View_Issue ..................................................................................................................................... 320

View_Issue_Act_Log ............................................................................................................ 324View_Issue_to_Assets .......................................................................................................... 325View_Issue_to_Issue_Act_Log ............................................................................................. 325View_Issue_to_Issue_WF .................................................................................................... 326View_Issue_to_Properties .................................................................................................... 328

View_Request ................................................................................................................................ 329View_Request_to_Act_Log ................................................................................................... 332View_Request_to_Properties ............................................................................................... 332View_Request_to_Request_WF ........................................................................................... 333

RFC 2251: cdigos de resultados de LDAP ............................................................................................ 335Cdigos devueltos de LDAP .......................................................................................................... 335Cdigos devueltos de servidores LDAP ......................................................................................... 335Cdigos devueltos de clientes LDAP ............................................................................................. 339Estndares RFC asociados a LDAP .............................................................................................. 341

.............................................................................................................................................. 342pdm_configure: apertura de la ventana de configuracin ....................................................................... 343pdm_key_refresh: actualizacin de informacin de claves almacenada en cach ................................. 343pdm_lexutil: modificacin de lxicos de CA SDM ................................................................................... 343pdm_listconn: enumeracin de conexiones activas ................................................................................ 344pdm_logfile: cambio del tamao de corte de stdlog ................................................................................ 346pdm_task: definicin de variables de entorno ......................................................................................... 347pdm_uconv--Conversin de un conjunto de caracteres local a UTF-8 ................................................... 348pdm_webstat: devolucin de estadsticas de uso Web ........................................................................... 350pdm_mail Utility: enviar informacin por correo electrnico .................................................................... 353Comandos de la base de datos de PDM de CA SDM ............................................................................. 354

pdm_restore: restauracin de bases de datos ............................................................................... 356Comando de informes de CA SDM ......................................................................................................... 357

rpt_srv: generacin de informes ..................................................................................................... 357report: generacin de informes ...................................................................................................... 358

Grupos de formulario de CA SDM ........................................................................................................... 360Grupo de formularios de cliente ..................................................................................................... 360Grupo de formularios de empleado ................................................................................................ 361Grupo de formularios de analista ................................................................................................... 362

Contenido del directorio samples ............................................................................................................ 390Cmo modificar el catlogo de mensajes ...................................................................................... 390call_mgt .......................................................................................................................................... 390data ................................................................................................................................................ 391macro_lock ..................................................................................................................................... 391multicliente ..................................................................................................................................... 391pdmconf ......................................................................................................................................... 391generacin de informes .................................................................................................................. 392

Referencia 14

sdk .................................................................................................................................................. 392vistas .............................................................................................................................................. 393Contenido adicional de carga - sd_content.dat .............................................................................. 393

Sintaxis de archivos de esquema ............................................................................................................ 393Instruccin TABLE ......................................................................................................................... 393Instruccin TABLE_INFO ............................................................................................................... 396Instruccin de asignacin ............................................................................................................... 398

Sintaxis de definicin de objetos ............................................................................................................. 399Directorios ...................................................................................................................................... 399Tipos de instrucciones ................................................................................................................... 399Instruccin MODIFY ....................................................................................................................... 399Instruccin MODIFY FACTORY ..................................................................................................... 400Instruccin OBJECT ....................................................................................................................... 401

Instruccin opcional STANDARD_LISTS ................................................................................................ 402Sintaxis (instruccin opcional STANDARD_LISTS) ....................................................................... 403Instrucciones opcionales (instruccin opcional STANDARD_LISTS) ............................................ 403Ejemplo (instruccin opcional STANDARD_LISTS) ...................................................................... 404

Instruccin opcional FACTORY .............................................................................................................. 404Sintaxis (instruccin opcional FACTORY) ..................................................................................... 405Argumentos (instruccin opcional FACTORY) ............................................................................... 405Instrucciones opcionales (instruccin opcional FACTORY) ........................................................... 405Ejemplo (instruccin opcional FACTORY) ..................................................................................... 406Instruccin opcional ATTRIBUTES ................................................................................................ 406

Clusulas Where ..................................................................................................................................... 409Clusula IN ..................................................................................................................................... 411Listas .............................................................................................................................................. 413

Tipos de datos de atributos ..................................................................................................................... 414Entero ............................................................................................................................................. 415Cadena ........................................................................................................................................... 415Duracin ......................................................................................................................................... 416Date ................................................................................................................................................ 416SREL .............................................................................................................................................. 416Lista (QREL/BREL) ........................................................................................................................ 416LREL .............................................................................................................................................. 417DESCONOCIDO ............................................................................................................................ 417UUID .............................................................................................................................................. 417

Mtodos de los servicios web ................................................................................................................. 417Resumen del mtodo de servicios Web ......................................................................................... 417Resultados de objetos XML ........................................................................................................... 428

Mtodos REST de HTTP ......................................................................................................................... 429Rutas URI de ejemplo para operaciones CRUD ............................................................................ 432Consideraciones de REST ............................................................................................................. 432Limitaciones de REST .................................................................................................................... 432

Referencia 15

REST y acceso a objetos ............................................................................................................... 433Recurso rest_access ............................................................................................................ 433

Palabra clave REST_OPERATIONS ............................................................................................. 434Ejemplos de sintaxis de REST_OPERATIONS ............................................................................. 434Operaciones con BLREL ................................................................................................................ 435Bsqueda de recurso de la clusula WHERE ................................................................................ 435Patrones de ruta URI vlidos ......................................................................................................... 436Clasificacin de resultados de bsqueda ....................................................................................... 437Navegacin de los resultados de bsqueda .................................................................................. 438

Ejemplo: una solicitud devuelve un nmero especfico de registros .................................... 438Cdigos de error y estado de HTTP .............................................................................................. 438

Limitaciones de coincidencia de cdigo ................................................................................ 439Cdigos de estado conocidos ............................................................................................... 439

Fuentes de Atom ............................................................................................................................ 441Compatibilidad adicional de REST al solicitar formatos de datos .................................................. 442Autorizacin de roles de CA SDM .................................................................................................. 443Cdigo de muestra Java de REST ................................................................................................. 443

Creacin y ejecucin de programas de muestra .................................................................. 444Configuracin de la autenticacin de SSL para CA SDM ..................................................... 444

La autenticacin de la clave secreta de REST ............................................................ 445Autenticacin BOPSID de REST ................................................................................. 446Autenticacin bsica de REST .................................................................................... 446Autenticacin de artefacto de CA EEM ....................................................................... 447

Operaciones de CRUD en tickets ......................................................................................... 447Procesamiento de BREL, QREL y BLREL ............................................................................ 447Gestin de archivos adjuntos para tickets ............................................................................ 448

Ejemplos de recursos de CA SDM ................................................................................................. 448Ejemplo: creacin de una orden de cambio con un archivo adjunto .................................... 448Ejemplo: creacin de un recurso .......................................................................................... 449Ejemplo: eliminacin de un recurso ...................................................................................... 450Ejemplo: eliminacin de una clave de acceso ...................................................................... 450Ejemplo: marcado de un recurso como inactivo ................................................................... 450Ejemplo: obtencin de un token de BOPSID ........................................................................ 451Ejemplo: obtencin de una clave de acceso ......................................................................... 451Ejemplo: recuperacin de una recopilacin de recursos ...................................................... 452Este ejemplo de API REST muestra cmo recuperar una recopilacin de recursos mediante la clusula where. ................................................................................................................. 452Ejemplo: recuperacin de un recurso especfico .................................................................. 453Este ejemplo de API REST muestra cmo recuperar un subrecurso. .................................. 454Ejemplo: actualizacin de un recurso ................................................................................... 455Ejemplo: obtencin de un registro de BLREL ....................................................................... 455Ejemplo: recuperacin de una lista de registros de LREL asociados a un grupo ................. 457Ejemplo: creacin de un registro de BLREL ......................................................................... 458

Referencia 16

Ejemplo: actualizacin de un registro de BLREL .................................................................. 459Ejemplo: eliminacin de un registro de BLREL ..................................................................... 460

Mtodos relacionados con los archivos adjuntos de los servicios web ................................................... 460createAttachment ........................................................................................................................... 460removeAttachment ......................................................................................................................... 462attachURLLinkToTicket .................................................................................................................. 463

Mtodos de archivos adjuntos de conocimiento de los servicios web .................................................... 463createAttmnt ................................................................................................................................... 463attmntFolderLinkCount ................................................................................................................... 464attachURLLink ................................................................................................................................ 464getKDListPerAttmnt ........................................................................................................................ 465getAttmntListPerKD ........................................................................................................................ 465isAttmntLinkedKD ........................................................................................................................... 466createFolder ................................................................................................................................... 466getFolderList .................................................................................................................................. 467getFolderInfo .................................................................................................................................. 467getAttmntList .................................................................................................................................. 468getAttmntInfo .................................................................................................................................. 469getRepositoryInfo ........................................................................................................................... 469

Otros mtodos de los servicios web ........................................................................................................ 470callServerMethod ........................................................................................................................... 470createObject ................................................................................................................................... 472serverStatus ................................................................................................................................... 473updateObject .................................................................................................................................. 474

Gestin del conocimiento de los servicios web ....................................................................................... 475Tipos de tabla ................................................................................................................................. 475Mtodos generales de gestin del conocimiento ........................................................................... 476

faq ......................................................................................................................................... 477buscar ................................................................................................................................... 478doSelectKD ........................................................................................................................... 480createDocument .................................................................................................................... 481modifyDocument ................................................................................................................... 484deleteDocument .................................................................................................................... 487Uso de Servicios Web de Gestin del conocimiento ............................................................ 487Acceso a Servicios Web de Gestin del conocimiento ......................................................... 487addComment ........................................................................................................................ 487

deleteComment ............................................................................................................ 488rateDocument ....................................................................................................................... 489

updateRating ................................................................................................................ 490getQuestionsAsked ............................................................................................................... 490

getBookmarks .............................................................................................................. 491addBookmark ............................................................................................................... 491deleteBookmark ........................................................................................................... 492

Referencia 17

getStatuses .................................................................................................................. 492getPriorities .................................................................................................................. 493getDocumentTypes ...................................................................................................... 493getTemplateList ........................................................................................................... 494getWorkflowTemplateList ............................................................................................. 494

Mtodo getCategory ................................................................................................................................ 495getPermissionGroups ..................................................................................................................... 495getComments ................................................................................................................................. 496getDecisionTrees ........................................................................................................................... 497getDocument .................................................................................................................................. 498getDocumentsByIDs ...................................................................................................................... 498getBopsid ....................................................................................................................................... 499getConfigurationMode .................................................................................................................... 500getObjectValues ............................................................................................................................. 500getObjectTypeInformation .............................................................................................................. 501

getArtifact .............................................................................................................................. 502Mtodos de LREL .................................................................................................................................... 503

getLrelLength ................................................................................................................................. 504getLrelValues ................................................................................................................................. 504createLrelRelationships .................................................................................................................. 505removeLrelRelationships ................................................................................................................ 506

dbmonitor_nxd: daemon de control de base de datos ............................................................................ 507Mtodos de lista/consulta ........................................................................................................................ 508

doSelect ......................................................................................................................................... 509doQuery ......................................................................................................................................... 510getListValues .................................................................................................................................. 511freeListHandles .............................................................................................................................. 512getRelatedList ................................................................................................................................ 512getRelatedListValues ..................................................................................................................... 513getPendingChangeTaskListForContact ......................................................................................... 514getPendingIssueTaskListForContact ............................................................................................. 514getNotificationsForContact ............................................................................................................. 515

Mtodos de Asset Management .............................................................................................................. 516createAsset .................................................................................................................................... 516getAssetExtensionInformation ....................................................................................................... 517addAssetLog .................................................................................................................................. 518createAssetParentChildRelationship .............................................................................................. 519

Mtodos empresariales de servicios web ............................................................................................... 519createIssue ..................................................................................................................................... 519createRequest ................................................................................................................................ 520createChangeOrder ....................................................................................................................... 523createActivityLog ............................................................................................................................ 524transfer ........................................................................................................................................... 525

Referencia 18

escalate .......................................................................................................................................... 526changeStatus ................................................................................................................................. 527getPropertyInfoForCategory ........................................................................................................... 528logComment ................................................................................................................................... 528

Mtodo notifyContacts ............................................................................................................................. 529clearNotification .............................................................................................................................. 529

Mtodo attachChangeToRequest ........................................................................................................... 530detachChangeFromRequest .......................................................................................................... 531

Mtodo createTicket ................................................................................................................................ 532createQuickTicket .......................................................................................................................... 533closeTicket ..................................................................................................................................... 534

Mtodos de gestin de grupos ................................................................................................................ 535addMemberToGroup ...................................................................................................................... 535removeMemberFromGroup ............................................................................................................ 535getGroupMemberListValues ....................................