Reduce your Calls to Helpdesk
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Transcript of Reduce your Calls to Helpdesk
![Page 1: Reduce your Calls to Helpdesk](https://reader035.fdocuments.in/reader035/viewer/2022062412/587247841a28ab852f8b4c15/html5/thumbnails/1.jpg)
Reduce calls to your help desk
Site24x7
Rex Peter
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Status Page for everyone! Increasing transparency
Internet is
slow
unable to print
unable to
loginApplication
is down
Log calls to help desk
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Scenario 1: Printer incident
Internal users
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Internal user Out of
toner
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Incident created
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Out of
toner
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Multiple incidents created for one problem
100`s of Incidents will be created
for one problem
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Savvy Tech Users
Posting important update on top banner
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Status page integration withServiceDeskPlus
Site24x7
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ServiceDesk Plus configuration to integrate Site24x7 status page
Step 1 : Admin--> General Settings --> Self-Service Portal
Step 2: Customize Self-Service Portal
Step 3: Add the Site24x7 status page permalink to the web address
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Site24x7 status page in ServiceDesk Plus self-service portal
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Scenario 2: Zylker CRM application was down due to a DDoS attack,
which left millions of users in the dark.
External Customers
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Zylker CRM service down
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Unable to access the application
CRM page is not loading
Unable to login
Support calls
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50+ support tickets raised in less than 2 hours.For the same incident.
Support tickets
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Possible impact on social media
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Zylker could have avoided such chaos, if they have
well communicated about their DDoS attack to the
end users. But they did not :-(
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ZOHO faced severe DDoS attack
on Nov 4th, 2015
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ZOHO used Site24x7 Status Page
to communicate 20 million users
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Nov 5th, 2015
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Savvy Tech Users
Zoho uses Site24x7 status page for all apps
• Service status availability of all apps
• Performance status of apps
• Keep customers informed
• Reduce incidents during downtime
• Acknowledge problems
• Being transparent
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Zoho CRM | Availability and performance status of the application
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Status pages backed by solid monitoring
capabilities
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Savvy Tech Users
All-in-one monitoring to support your status page
• Server
• Application
• Website
• Network
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Savvy Tech Users
Site24x7 service status page
• Service status availability interruption
• Performance status
response time
• Status history
https://status.site24x7.com/
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Thank [email protected]