DISASTER RECOVERY PLAN

About Us

Dental professionals around the world share a common set of dreams - deliver the best service possible, grow their practice, and minimize time spent performing back office functions. Unfortunately, these dreams turn to frustrations as many spend more time pushing paper and less time practicing the art of dentistry. 

Experiencing these aggravations first hand, Dr. Greg Burnett, DDS, an orthodontist with over 15-years of dental practice experience, recognized the need for a simple, consumer-friendly program allowing dental professionals to spend more time with their patients and less performing duties from behind a desk. 

From his commitment to improving the field of dentistry, Dr. Burnett recruited leading software developers to turn needs into a working product. Through expert design, application development expertise, and healthcare industry knowledge RecordLinc was born.

Our Infrastructure

Data Centers Omnis – Tempe, AZ Novulat - KCS

Servers/Firewall Dell R610 x 3 MD3200 SAN WatchGuard Firebox M200

Network Layer3 with DDOS protection

Security WatchGuard

Backup & Recover IASO,NF & Novulat

Data centers

Omnis - Tempe, AZOmnis Network maintains a data center in Tempe, Arizona with Internet connections managed through IO and Phoenix NAP in Phoenix, Arizona. Our premium connectivity translates into an extremely fast, reliable network. All equipment is owned and operated by Omnis Network in our secure data center.

Multiple and Diverse Utility Feeds 24×7 Security and Multi-level Access Control Power Protection by UPS(N+2) and IMW BackUp Generator Strict Climate Control with Liebert CRAH Units and Chilled Water Cooling Bandwidth provided by Major Tier 1 Carriers Connectivity provided by 5 Divers Fiber Operators Fire Detection and Suppression Systems

Network

1GB Backbone BGP Enabled Layer 3 Networking Blended ISP’s Secured Tunnels DDOS Protection

Servers

Application Active Directory Terminal Server IIS

Database SQL

Integration VMWARE HYPER-V

Security

Tier 3 Data center SSAE 16 & HIPAA Compliant 24/7 Onsite Monitoring 2-factor Authentication Policy 256-bit SSL WatchGuard Primary Firewall

Backup & Recovery

RTO (Recovery Time Objective)1. 24 Hour2. 3 Hour3. 0 Hour

Application Server 24 Hour RTO

Management Server 3 Hour RTO

Data Base Server 0 Hour RTO (a synchronous) Continuous Replication

Single Points of Failure

Software N/A

Hardware Spare hard drives located at primary site

ISP Initiate DR Procedure

Firewall Event of failure enable pfsense software running on integration server

Procedures 1 of 2Primary Location

Hardware/Software failure – Failover to Datacenter Application Server – DT (Downtime) Est. 1 Hours

Spin up latest snapshot preformed with Novulat Manually reconfigure networking setting (see. Network diagram

rev3.2) DB Server – DT Est. 1 Minute

Ensure NF failed over to secondary location Management Server – DT Est. 3 Hours

Convert latest backup to .vmdk file Import .vmdk into Novulat Manually reconfigure networking setting (see. Network diagram

rev3.2)

Procedures 2 of 2

WAN/LAN Disruption – Failover to Datacenter Application Server – DT (Downtime) Est. 1 Hours

Spin up latest snapshot preformed with Novulat Manually reconfigure networking setting (see. Network diagram

rev3.2) DB Server – DT Est. 1 Minute

Ensure NF failed over to secondary location Management Server – DT Est. 3 Hours

Convert latest backup to .vmdk file Import .vmdk into Novulat Manually reconfigure networking setting (see. Network diagram

rev3.2)

Contact List

Travis Rodgers CEO travis@recordlinc.com (800)596-0133