Receptionist Administrative Assistant Secretary In Dover Delaware Resume Sheryl Matthews

download Receptionist Administrative Assistant Secretary In Dover Delaware Resume Sheryl Matthews

of 2

Transcript of Receptionist Administrative Assistant Secretary In Dover Delaware Resume Sheryl Matthews

  • 7/25/2019 Receptionist Administrative Assistant Secretary In Dover Delaware Resume Sheryl Matthews

    1/2

    SS HH EE RR YY LL MM AA TT TT HH EE WW SS SMYRNA,DELAWARE 19977

    [email protected]

    1 | P a g e

    OFFICE ASSISTANT/SECRETARY/RECEPTIONIST

    Medical Administration ~ Clinical Operations and Development ~ Quality Patient Care

    Continuous Process Improvement ~ Cross-Functional Leadership and Collaboration ~ Rapid Conflict Resolution

    QUALIFICATIONS PROFILE

    Highly analytical, performance-focused, and versatile professional, offering broad-based experience in health

    information industry. Equipped with expertise in organizing and maintaining patients' health information,

    medical history, and examination results in accordance with the organizations standards and regulations. Armed

    with well-defined organizational, problem-solving, and time management skills in handling diverse demanding

    tasks and ensuring their successful completion. Proficient with electronic medical record input, such as IDX and

    Allscripts.

    RELEVANT EXPERIENCE

    HAHNEMANN UNIVERSITY HOSPITAL,UNIVERSITY PAIN INSTITUTE PHILADELPHIA,PA

    Manager | Patient Service Representative 2012

    Present Collaborate with the Billing Department to address pat ients concerns on patient billing records, while

    maintaining accuracy throughout the process.

    Leverage technical capabilities in utilizing medical terminologies and electronic medical records to

    preauthorize medical procedures on a weekly basis; calling in prescriptions; updating patients charts; and

    coordinating with billing company and patients.

    Offer first-rate service to and communication with patients to ensure their utmost satisfaction.

    Perform wide-ranging clinical duties, involving scheduling meetings with various departments; arranging

    patients information; encoding necessary data; and organizing of clinical appointments.

    Efficiently handle surveillance programs and medical records, including laboratories, authorizations, X-rays,

    hospital records, and any previous care on each patient visit.

    Assume full responsibility in prioritizing and registering patients throughout the clinical process.

    Organize the patients schedule by verifying demographics through hospital system to ensure the proper

    arrangement of authorizations, eligibility, pre-certifications, referrals, routine blood work, and insurance

    information.

    Conducted necessary payment process and deposits throughout the Pain Clinic.

    Singlehandedly led the startup to successful execution of Pain Clinic at the university with 4 patients in

    2012, consequently increasing patients up to 350 patients.

    DREXEL COLLEGE OF MEDICINE |HAHNEMANN UNIVERSITY HOSPITAL PHILADELPHIA,PA

    Administrative Assistant to the Chairman, Department of Anesthesia 2009Present

    Facilitated weekly conferences, such as grand rounds and continued medical education, while maintaining

    electronic spreadsheet for attendance and evaluations.

    Partnered with chairman and clinical staff of 50 in tracking and documenting anesthesia records prior toscanning to billing company.

    Held accountability in checking all faculty annual evaluations, curriculum vitae, and miscellaneous

    documents were properly filed.

    Maintained adequate levels of office supplies and equipment, and process orders as needed

    Rendered exceptional administrative support to the chairman, including calendar management, internal and

    external arrangement prioritization, and scheduling.

    Adeptly managed administrative inquiries from the entire faculty attending, residents, and CRNAs.

    Functioned as a contact point throughout the department by dealing with all administrative and patient calls.

  • 7/25/2019 Receptionist Administrative Assistant Secretary In Dover Delaware Resume Sheryl Matthews

    2/2

    SS HH EE RR YY LL MM AA TT TT HH EE WW SS SMYRNA,DELAWARE 19977

    [email protected]

    2 | P a g e

    Took part in collecting payments from patients, while ensuring the correct deposit; as well as finalizing

    reimbursement processes for visiting professors.

    PERIOPERATIVE SERVICES,LLCNEWARK,DE

    Medical Billing Specialist 20042009

    Utilized Zirmed and NaviNet to process work claim denials.

    Provided outstanding customer service to patients and insurance companies through phone and in person by

    addressing and resolving concerns related to insurance and billing.

    Expertly handled the processing of collections and insurance claims, such as auto insurance and workers

    compensation.

    Facilitated training for new clients on electronic scanning.

    Initiated routine follow-ups on problem charges obtained from patients.

    Guided and mentored new hire on coding billing records from hospitals, providing outstanding customer

    service, and ensuring each record sent out complete filled out with proper patient demographics, current

    procedural terminology, and procedures.

    OTHER EXPERIENCE

    MAPLEWOOD,NJ

    Private Family Child Care

    CARIBBEAN INSURANCE COMPANY LIMITED TRINIDAD

    Administrative Assistant

    REPUBLIC BANK TRINIDAD

    Administrative Assistant

    EDUCATION

    Health Care Management Degree Online, In Progress | Expected Completion Date: 2016University of Phoenix

    Business Management

    Academy of Secretarial Knowledge Trinidad

    Certified Course in Medical Office Assistance

    Ashworth College Acworth, GA