THE QUARTERLY NEWSLETTER OF BAHAMAS FIRST HOLDINGS LIMITED VOL 14 ISSUE 4 JANUARY 2016

Employees have three prime needs:

Interesting work, recognition for doing a good job, and being let in on things that are going on in the company.

Zig Ziglar

Mr. Ward shared his vision of a winning formula for

the Bahamas First Group, at the 2015 Management

Retreat, September 17-18, 2015

INSIDE THIS ISSUE

♦ A Message from the CEO

♦ Recalibrated Winning formula

♦ New Year’s Resolution

♦ BIA Honoree

♦ Freeport Office & Cancer Society

♦ A Call to Service

♦ Life Long Learning

♦ 12 Days of Christmas—Cayman

♦ 12 Days of Christmas—Bahamas

♦ Technology Apps

♦ Long Service Awards

♦ CII Awards

♦ Cayman Christmas

♦ Staff News

♦ Producer of the Year

♦ Producer of the Quarter

♦ Bahamas Christmas

♦ Data Protection Policy

♦ Sponsorship Agreement

Patrick Ward Group President & CEO

“Let’s all make a com-

mitment to individu-

ally and collectively

excel at the things that

will drive the best re-

sults for all of us in

2016”.

A Message from the

Group President/CEO

RECALIBRATED WINNING FORMULA

LEADERSHIP

Innovation

&

Productivity

Analytics

&

Digitization

HR Development

&

RetentionStrategy

1 2 3

The competitive landscape in the Caribbean

Region has intensified over the course of the

last ten years, with a pronounced escalation

during the last half of that decade. There is

ample evidence in both Cayman and The Ba-

hamas to support this statement, and our

business model has had to evolve to take ac-

count of the changing surroundings.

Competition alone is not the only challenge

that confronts us, and, as we survey the busi-

ness environment in our markets, it is clear

that we will have to constantly recalibrate

our approach in order to improve our chances

for successful outcomes, both in terms of

meeting customer demands and the expecta-

tions of the other stakeholders that are con-

nected to our Group.

We have determined, as depicted in the dia-

gram below, that there are three key pillars,

underpinned by prudent and informed leader-

ship, that will drive the process for a winning

formula over the course of the next planning

cycle and we are firmly committed to navi-

gating what will be a fairly turbulent period

in the insurance sector throughout the region.

Each one of us has a part to play and in the

up-coming weeks your manager or depart-

ment head will be sharing more specific as-

pects of how your own activities will be inte-

grated into the overall Group’s objectives

going forward.

With challenges come opportunities, so we

have many reasons to be optimistic about our

future prospects as long as we commit our-

selves to the cause!

FIRST INSIGHT 2

New Year’s Resolutions

2016 is here! As we start this new year, we

make our resolutions to become better. We want

to be better at home, at work, at church, at

school, in our community…..everything and eve-

rywhere.

Research from Statistic Brain Research Institute

suggests there are four main categories of resolu-

tions:

1. Weight Related

2. Money

3. Self - Improvement/Education

4. Relationship

We often think of exercising and better eating

habits to take off a few pounds, managing our

money better, or getting along better with the

people we relate to.

Surprise, surprise….the number one ranking

went to “Self-Improvement/Education”. If

you think about this, you will understand why

this is so. The more we improve ourselves, the

more positively we look at life and so this will

impact all of the other three.

We invite you to take up the self-improvement

challenge. Find one skill that you would like to

improve on for 2016, be it communication, cus-

tomer service, decision making, setting priori-

ties, time management, leadership develop-

ment………..and the list goes on, set a goal and

achieve it!

Let 2016, be a year for you to be a better you!

Called to Service….

Grace Comunity Church cele-

brated its 70th anniversary with a

thanksgiving service and ordained

six new deacons including An-

dalino Sands. These “new lead-

ers” were called to serve the

membership and mission of the

church.

The Bible tells us that “if any man

desires to be first, the same shall

be last of all, and servant of all. Jesus set the wonderful example

of washing the feet of his disciples to demonstrate the dignity of

service.

We congratulate “Andy “ for taking on the awesome responsibility

of being a servant leader!

Giving Service…..

Lorraine Dawkins

and Patrenella Storr

accepting a Certifi-

cate presentation

from The Cancer

Society of Grand

Bahama.

The Bahamas Insurance

Association (BIA) for-

merly Bahamas General

Insurance Association

(BGIA) celebrated its

40th anniversary during

2015 and to commemo-

rate this milestone, a

year of activities took

place. At the 40th Anni-

versary Banquet held on

October 24, 2015,

awards were given for

outstanding and commit-

ted service to the Asso-

ciation. Mr. Ward was

honored for his years of

dedicated service.

Mr. Patrick Ward

BIA Honoree

Served for two years as Deputy

Chair (1996-1998 ) and three

years as Chairman 1998—2001.

Life Long Learning - The journey continues….. - by Marvin Bain

FIRST INSIGHT 3

November 5, 2015 marked the

date of the re-launch of our

Lifelong Learning Program!

We invited some new members

to join this group and this

“infusion of “fresh blood”

mixed with the professional and

personal experiences of long

serving members will sustain

the vitality of the program. The

new members are Kent Sands,

Desiree Taylor, Travis Donald,

Shavonne Moss, and Insley

McKinney.

Patrick Ward opened the session

with his central theme being the

importance of team work in today’s fast moving business world. The three pillars he focused on were:

Time: The timeline between formulation of a concept to implementation is “shrinking”.

Team Work: Teams must work as a cohesive unit to achieve success and to ensure critical deadlines are met.

Innovation: If we are to continue to be “First In Insurance, today and tomorrow we have to continue to develop cutting edge prod-

ucts to meet the needs of demanding consumers’. The Innovation Centre and Innovation Community are important “drivers” in-

volved in the conception to implementation phases.

Richenda King was the keynote speaker. Her theme was “Are You A Satisfied Or Engaged Employee?” “Satisfied employees

feel comfortable and are generally happy that their needs are meet. Engaged employees feel energized and dedicated . They are

highly involved in their work and the organization.” She focused on how the different levels of engagement impact on the job per-

formance and company revenue. We can hardly wait for the next session!

Linda’s supersonic jet!

3 Ls at work….

The Graduates—Future Leaders, Cycle 3

(L-R) Bonnie Nguyen, Lia Munroe (Sunshine), Marcia Johnson, Alicia Culmer (FamGuard), Arianne Braynen, Blair Bain (Star), Devon Bethel, Jeanine

Capron (Star), Mr. Ward, Valya Gray, Rashanna Thompson (RMS), Gabrielle McKenzie and Tanya Cartwright (CIBA).

,

FIRST INSIGHT 4

FIRST INSIGHT 5

Bahamas First

FIRST INSIGHT 6

By Mariel Myers (CNET)

Planning to upgrade your iPhone, iPad, or iPod touch? Instead of selling or recycling your old iOS devices, you can turn

them into home security cameras with the Presence app by People Power.

Setting up a home security system can involve buying expensive cameras, covering installation costs, and

paying a monthly service fee.

Entrepreneur Gene Wang began searching for a more cost effective way to protect his mother's house after it

was burglarized twice in one year. This lead to the development of the Presence app, a free app for iOS that

turns old Wi-Fi-enabled Apple devices into home security cameras.

"In the last 12 months, there have been like 50 million iPhones that have been replaced and a lot of people

keep that old phone and iPad because ... what do you do with these things? If you sell them, who knows if

your private information will be comprised," said Wang, the CEO of People Power. "So what we're doing is

breathing new life into these old devices."

You download the app on two devices -- one serves as a camera and the other becomes a monitor. Set up

the camera device in places you want to keep an eye on, maybe the front door or your living room. Then use

your other iOS device to monitor the camera feed in real time.

You don't have to monitor the feed 24/7. A motion detector feature will alert you if something moves in front of

the camera and will send you a 5-second video clip via e-mail. You can also check in with someone at your

home or business with two-way audio and video.

The system supports the iPad 2 and newer, the iPod touch 5th generation and newer, and the iPhone 3GS

and newer. The devices need to have a working camera as well as access to a constant power source and

reliable Wi-Fi.

Wang said so far the app has been used to stop a robbery in a home and catch thieves breaking into a ware-

house. He also said the Miami Unified School District in Miami, Ariz., voted to use the Presence app to set up

security cameras in schools and is asking the community to donate used smartphones.

But what's to keep someone from stealing the used Apple devices mounted on walls and ceilings?

Wang warns would-be thieves, "We're going to have a picture of you so that's not the brightest thing you can

do."

People Power will soon be offering a Pro subscription service that will offer more elaborate features, like tar-

geted motion detection and HD-quality video. They are also expanding to support connected devices beyond

iOS, including Android, and to allow for remote control of connected home gadgets like smart thermostats and

energy-efficient plugs.

App turns old iPhones, iPads into a Home Security System

Submitted by Neil Culmer

Congratulations – 2015 Service & CII Awards!

FIRST INSIGHT 7

Service

Rozalia Bowe—35 years

Lorraine Dawkins—25 years

Grace Cartwright —25 years

Elizabeth Smith —20 years

Deborah McKinney—20 years

Kira Mathews—15years

Seeta Paltoo—15 years

Caroline Lewis—10 years

Kalama Bennett—10yrs

Nakia Williams—10 years

Alfred Spence—10 years

Industry

FIT - Foundation Insurance Test

Travis Thompson; Patrice Clarke; Rossccini Forbes

Arlieth Rolle; Cedric Smith; Nicole Williams

Lashan Rahming; Harvey Braithwaite; Edith Bethel

Abagale Brown; Suedeane Vernon

AHIP- HIA (Health Insurance Associate)

Drew Osborne; Allison McDonald

AINS - Associate in General Insurance

Cheyenne Smith

CII - Certificate in Insurance Anthony Ingraham; Marcia Johnson; Rashad Storr

Grace Cartwright; Valya Gray; Nicolas Darville

Raymond Imhoff; Paul Boxwell; Jermaine Maize

Diploma in Insurance

Tracey Bonczek; Paula Adderley

Deborah McKinney

Rozalia Bowe

Elizabeth Smith

Nakia Williams

Lorraine Dawkins

Alfred Spence

Grace Cartwright

Seeta Paltoo Caroline Lewis

CII Bahamas Group

Kira Mathews

Kalama Bennett

CII Cayman Group

8

FIRST INSIGHT

The Christmas Parties...Cayman Style

Cayman celebrates the “Roaring 20’s” CCC Committee Members: L-R (Kira, Cheyenne, Shawna, Angelika, Treasha, Vanessa, Sarah, Elisa) missing Sasha.

Here’s Sasha Drew Osborne - Semi Annual

Employee Award (May-Nov 2015)

Tania (best dressed female

winner) and Allison

Paul (best dressed

male winner) and his

wife Stacy

FIRST INSIGHT

S T A F F N E W S

9

Nicola Major - Sept 2nd

Chaunte Toote - Sept 2nd

Kentington Sands - Sept 5th

Irvin Weech - Sept 6th

Patrice Moxey - Sept 7th

Sylvia Rolle - Sept 9th

Andre Taylor - Sept 10th

Dennis Lockhart - Sept 13th

Gina Sands - Sept 13th

Alexis Moss - Sept 14th

Sanchez Brooks - Sept 14th

Lorraine Dawkins - Sept 14th

Sabrina Sweeting - Sept 16th

Valarie Wilson - Sept 23rd

Warren Rolle - Sept 24th

Deborah Mckinney - Sept 29th

Bebie Farrington - Sept 30th

Nicole Leary - Oct 2nd

Valarie Darville - Oct 7th

Andalino Sands- Oct 8th

Alfred Spence - Oct 9th

Angella Stuart - Oct 11th

Blythe Bailey - Oct 11th

Edith Bethel - Oct 12th

Arlieth Role - Oct 13th

Lashan Rahming - Oct 18th

Lyndell Hanna - Oct 21st

Gregory Williams - Oct 21st

Karen Smith Marcel - Oct 26th

Daphne Rolle - Oct 27th

Paula Adderley - Oct 27th

Nicole Williams - Oct 30th

Insley McKinney - Nov 1st

Anthony Ingraham - Nov 9th

Jamaal Davis - Nov 9th

Travis Thompson - Nov 10th

Lashell Adderley- Nov 11th

Rion Bain - Nov 15th

Shakaria Moxey - Nov 16th

Patrice Clarke - Nov 19th

Karen Curtis - Nov 26th

Marcia Johnson - Nov 29th

Illiyia Bain - December 1st

Clara Stafford - Dec 3rd

Meredith Carter - December 5th

Shaunte Ferguson - Coakley-December 6th

Dalton Hanna - Dec 17th

Alpin Taylor - Dec 17th

Shavonne Moss - Dec 22nd

CONGRATULATIONS to Wanda Smith, Producer of

the Year 2015!

4th Quarter Winners

Wanda Smith $69,284.70

Blythe Bailey $22,288.03

Linda Basden $21,967.63

BIRTHDAYS

Cedric Smith - September 1st-1yr

Marika Williams - September 2nd - 2yrs

Lakeisha Dorsett - September 2nd- 2yrs

Lashan Rahming - September 2nd- 2yrs

Rashad Storr - September 3rd- 8yrs

Chandrice Ferguson - September 6th- 5yrs

Kentington Sands - September 8th - 7yrs

Marilyn Tingling-Butler - September 12th-

11yrs

Daphne Rolle - September 17th- 46 yrs

Shannon Darville - September 18th- 9 yrs

Area Wilson-Pratt - September 20th- 5yrs

Margarita Newbold - September 20th- 5yrs

Shekera Sears - September 20th- 5yrs

Nakia Williams - September 26th- 10yrs

Alfred Spence - September 26th-10yrs

Shakaria Moxey - September 27th- 11 yrs

Frances Mckenzie Oliver - October 18th-33yrs

Grace Cartwright - October 1st- 25yrs

Valya Gray - October 1st- 7yrs

Shevia Kemp-Ferguson - October 1st- 12yrs

Richard Darville - October 1st- 24yrs

Meredith Carter - October 3rd- 4yrs

Abagale Butler-Brown - October 21st- 2yrs

Denise Vaval - October 28th-13yrs

Rozalia Bowe - November 1st- 35yrs

Richenda King - November 3rd- 1yr

Shantell Wilson - November 3rd- 7 yrs

Randanette Moss - Valcin-November 5th- 3yrs

Rochelle Roberts - November 17th-7yrs

Shiphrah Deal - November 18th- 2yrs

Portia Davis - November 23rd- 28yrs

Patrice Moxey - December 1st-11yrs

Karen Marcel-Smith - December 1st-16yrs

Neil Culmer-December 3rd- 3yrs

Nicole Williams-December 10th- 8yrs

Charlene Pinder- December 20th- 37 yrs

Mark Taylor-December 14th- 17yrs

ANNIVERSARIES

Submit articles to:

richendak@bahamasfirst.com

Richenda King - Editor/Producer

Annette McSweeney - Co-producer

Contributors: Nicole Leary

Marvin Bain

Elisa Brown

HAPPY BIRTHDAY

Patrick celebrates his birthday by

cutting and sharing lots of cake!

Congratulations to all those

celebrating birthdays and

anniversaries! It’s a family affair!

Alfred Spence celebrates his retirement.

FIRST INSIGHT 10

The Christmas Party in The Bahamas….A Tiffany Blue & Black Affair!

We’re

having a

great

time!

BEST DRESS MALE COMPETITION BEST DRESS FEMALE COMPETITION

FIRST INSIGHT 11

Bahamas First Holdings

Data Protection Policy

Gathering and checking information

Before Personal Data is collected, BFH managers

must review applicable departmental forms to ensure

that all information that is being requested is needed.

We are obligated to advise our clients the reason for

the collection. It is necessary that those reasons are

stated on the data collection form (proposal, employee

application form etc). On request those reasons are to

be made available to client/employees.

Staff has a duty to confirm client’s information at least

annually during renewal processing also as opportuni-

ties present themselves example: Endorsements.

Staff should also confirm accuracy of Data with the

client.

Sensitive Personal Information will not be used apart

from the exact purpose for which permission was

granted.

Staff Personal Data: It is the employee’s duty to en-

sure that Personal Data kept is accurate. Employees

will be asked to review Personal Data on a yearly ba-

sis and advise of changes. Staff has a duty to report

any changes to Human Resources in a timely manner.

Taken from the

Bahamas First Holdings Data Protection Policy

Revision Date: January 2015

From the desk of the Data Controller…

FIRST INSIGHT

Bahamas First Holdings Ltd.

Bahamas First Centre

32 Collins Avenue

P. O. Box SS-6238

-by Deborah McKinney

Dey Comin’!

You don't have to monitor the feed 24/7. A motion de-

tector feature will alert you if something moves in front

of the camera and will send you a 5-second video clip

via e-mail. You can also check in with someone at

your home or business with two-way audio and video.

Bahamas First organizes a Sponsorship

Agreement with the Shell Saxon Superstars

which includes title sponsorship of the Box-

ing Day and New Year’s Day Parade. This

agreement will add value to the community

in 2016.

Shell Saxon Superstars

Boxing Day Presentation

Cayman First posts its first monthly

Charities of First!