Realizing the potential of trust management
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Transcript of Realizing the potential of trust management
Realizing the Potential of Trust
ManagementTyrone Grandison
Legal DisclaimerThe thoughts expressed here are solely
my own and do not reflect the positions or viewpoints of any entity that I have an
association with.
Brief IntroB.S. degree in Computer Studies (Computer Science and Economics) from the University of the West Indies in 1997. M.S. degree in Software Engineering in 1998. Ph.D. degree in Computer Science from the Imperial College of Science, Technology & Medicine in London.
Joined IBM Almaden Research Center – California in 2003.
Currently, Program Manager for Core Healthcare Services in the Global Healthcare Transformation team at the Thomas J. Watson Research Center.
http://researcher.ibm.com/view.php?person=us-tyroneg
My Basic PremiseAs a general community, we need to do more to unlock the full potential of our work.
Lots of great work on Trust Models and Formalisms
Reputation and recommendation
Risk and Experience
Reliability, Dependability, Competence and Honesty
Identity Management
Privacy and Security
Business Legal
Technical Societal
So, what’s the concern?
2000
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0500
10001500200025003000
Approximate Number of Published Trust Management Papers and Ar-
ticles
# TM papers
ImpactNot scholarly publication
So, what’s the concern?
ImpactIndustry Penetration
Why is it so important now?
Big Data
The time is right Interest
Trust
Trust Management
Google Trends. Sampled March 17, 2012
Additional Concern
Trust Management is potentially at a critical stage in the Hype Cycle
Gartner’s Hype Cycle is a graphic representation of the maturity, adoption and social application of specific technologies
How to have Industry Impact
Impact the Corporation’s Products
Infuse solutions in their bedrock
Impact the CorporationFacilitate internal connections
Impacting Products
Work with a partner, client, problem with a huge footprint
Startups, Enterprises, …
Define solutions for the current and next wave of technology
Boot2Gecko, Mobile Apps, Big Data, “Smarter Planet”-esque solutions
TM Solution Characteristics
Foundational
Embedded
Data-Level
Invisible-ish
Simple
Scalable
Context really matters
Impacting the Corporation
Typical Corporate Competency Statement
Company X builds “360 degrees of trust” across the full spectrum of our constituents
– our organizations, clients, and communities. We do this by acting with
integrity, assuming positive intent, holding ourselves accountable, trusting in the
capabilities of others, and taking responsibility for remedying the situation if
we see trust eroding.
Building Mutual Trust
Avoid traps:Over-focusing on what went wrong over what went right.Assuming you are objective. Reflect on your assumptions and beliefs and try to determine your biases. This may require feedback from others.Thinking that the other person is solely responsible for earning your trust and thus taking no responsibility and making no efforts to remedy an existing lack of trust.Making premature judgments of others. Listen to what they say first. Evaluate it later.Positive thinking is not always rational thinking. Optimism must be supported by a realistic assessment.
Maintaining this Competency
Analyze the level of trust in your relationship with others
Communicate openly and honestly with colleagues
Coach a colleague to build a trusting relationship
WantedA Trust Management System that:
Is Integrity-basedAssumes honest (and positive) intentHas accountability controls built-inConstructs for trusting the capabilities of othersMechanisms for ameliorating the relationship (on both sides) when trust erodesMakes trust evolution decisions solely based on experienceBalances negative and positive experiences.Is aware, i.e. automatically analyzes relationship and accepts feedback (and also provides feedback to others)
ENGAGE@tyrgr