REAL ID STATE OF COLORADO - aamva.org
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REAL ID STATE OF COLORADO Presented by Mike Dixon, Senior Director and Rosalie Johnson, DL Operations Manager Division of Motor Vehicles Colorado Department of Revenue
Transcript of REAL ID STATE OF COLORADO - aamva.org
REAL ID STATE OF COLORADO
Presented by Mike Dixon, Senior Director and Rosalie Johnson, DL Operations Manager
Division of Motor VehiclesColorado Department of Revenue
• Fraud Prevention Working Group – July 2000- Specified acceptable proof of identity documents- Required proof of residency- Added black light security feature to Colorado cards- Implemented facial recognition- SAVE verification of immigration status- SSOLV verification of SSN- Implemented index finger printing & comparison- Mandatory identity, lawful presence, and other checks for first
time applicants- Limit issuance to only one card – DL or ID
• HB01-1125 passed implementing .60 security surcharge
• Congress passed Real ID Act – May 2005
• DHS Federal Real ID Grants 2008 to 2011
• DMV Internal Assessment – October 2011
• Request to DHS – October 2012
• DHS Determination Letter – December 2012
• New Colorado DL/ID Cards – April 2016
• Colorado DRIVES phase 1 implementation completed on February 21, 2017
• Committed to implementing State to State (S2S)
• Real ID Cards• Second-Tier Cards• DL/ID Card Requirements Matrix• Office Management – Advisors• Online Services• Exceptions Processing
New Card and New Security Features
First Initial, Last Name, and DOB in a curved, varying width format
Military Designation-started January 2014
Federal Real ID Compliant Indicator
New Card and 2nd Tier Security Features
Non-REAL ID Banner affixed above image
US Citizens and PLP’s
• Improved Customer Service –Reduced Wait Times
• Advisors in 11 Largest Offices in 2014• Customer Assistance / Validation of items needed for successful visit
• Active Management Critical to Good Customer Service and Identification of Potential Fraud
New services Existing servicesBegin application for a new driver
license or IDRenew a driver license or ID
Exchange driver license for an IDCheck eligibility to renew-by-mail
Extend an expiration date (if eligible)Change driver license or ID address
Add/change renewal remindersUpdate emergency contact
information
Request a driver record Schedule an appointment
Pay eligible citation(s) Renew vehicle registration
Pay reinstatement feeManage International Registration
plan
Upload reinstatement documentsSubmit a subpoena
Reschedule a hearingView/submit a DOT medical
certificate
• Increased Customer Convenience• Reduce Office Traffic and Wait
Times
• Established and managed by DMV Investigations Unit -2007 to 2014
• Process complied with REAL ID Federal Register, Part II, 37.11 (h) Exceptions Process
• Identification Card Task Force established 2013• Appropriation authorized for DMV for EP (SB14-087)• Driver License Management of Exceptions Processing
(EP) - 2014 to Present• Expansion of EP in 2014
- All offices offer remote EP - Four offices offer walk-in service
Questions?
