Raymark Repairs
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Manage repairs or services such as alterations, embroidery, engraving, resizing and more with Raymark Repairs. This integrated module provides real-time visibility into the status of repairs through every step of the process. Associates can create, monitor and process repairs, receiving instant notification when an item is ready for customer pickup or delivery. A full-featured repair management module enables streamlined communication between the experts who complete the repairs and the associates who communicate with the customers. What can Raymark Repairs do for you? Improved Communication Improve communication internally and with customers with an integrated solution that provides real-time visibility, and that updates and alerts associates to contact customers the moment an item is ready. Digitized Documentation Attach certificates, warranties, images and other documents to the repair order so that all critical information is digitized and communicated to key personnel. Centralized As a centralized solution, Raymark Repairs enables retailers to break down departmental information silos and improve collaboration by gathering all data in a centralized environment. Improve Customer Experience Delight your customers with the service they deserve. Repairs are processed more rapidly and efficiently with an integrated tool, and customers can obtain status updates at any point in the process. Boost Productivity Increase productivity by digitizing manual processes, so everyone involved in a repair has the required information at their fingertips, and at all times. Retail Business Challenge Our manual system for keeping track of repairs makes it difficult for us to know whether an item is being worked on, is in shipment, or is in the repair queue. Raymark Solution Responding to the need for an integrated solution to manage and track repairs digitally, Raymark Repairs provides retailers with an easy-to-use tool that centralizes all the key repair data in one place. Proven Retail Benefit 7 out of 10 consumers are willing to spend more with companies they believe provide excellent customer service. (American Express) Copyright 2015 Raymark Xpert Business Systems, Inc. All rights reserved. Store Operations Raymark Repairs
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Transcript of Raymark Repairs
Manage repairs or services such as alterations, embroidery, engraving, resizing and more with Raymark Repairs. This integrated module provides real-time visibility into the status of repairs through every step of the process. Associates can create, monitor and process repairs, receiving instant notification when an item is ready for customer pickup or delivery. A full-featured repair management module enables streamlined communication between the experts who complete the repairs and the associates who communicate with the customers.
What can Raymark Repairs do for you?
Improved CommunicationImprove communication internally and with customers with an integrated solution that provides real-time visibility, and that updates and alerts associates to contact customers the moment an item is ready.
Digitized Documentation Attach certificates, warranties, images and other documents to the repair order so that all critical information is digitized and communicated to key personnel.
Centralized As a centralized solution, Raymark Repairs enables retailers to break down departmental information silos and improve collaboration by gathering all data in a centralized environment.
Improve Customer ExperienceDelight your customers with the service they deserve. Repairs are processed more rapidly and efficiently with an integrated tool, and customers can obtain status updates at any point in the process.
Boost Productivity Increase productivity by digitizing manual processes, so everyone involved in a repair has the required information at their fingertips, and at all times.
Retail Business Challenge
Our manual system for keeping track of repairs makes it difficult for us to know whether an item is being worked on, is in shipment, or is in the repair queue.
Raymark Solution
Responding to the need for an integrated solution to manage and track repairs digitally, Raymark Repairs provides retailers with an easy-to-use tool that centralizes all the key repair data in one place.
Proven Retail Benefit
7 out of 10 consumers are willing to spend more with companies they believe provide excellent customer service. (American Express)
Copyright 2015 Raymark Xpert Business Systems, Inc. All rights reserved.
Store Operations Raymark Repairs
Raymark North America5460 Côte de Liesse Rd.Montreal, QuebecH4P 1A5, Canada
www.facebook.com/RaymarkRetail
www.linkedin.com/company/Raymark
www.twitter.com/RaymarkRetail
t. 514-737-0941f. 514-737-0014Toll Free: [email protected]
Operations• Repair entry
• Manage third party vendor repairs
• Estimates
• Associate detailed instructions
• Attach warranties, certificates and other documents
• Attach images
• Status log
• Real-time status updates
• Configurable charges and types
Reporting• Aging repairs from time in
• Repairs approaching due date
• Age of repairs by due date
• Past due repairs
• Repairs by vendor
• Repairs by station
• Repairs by store
• Repairs by status
Features
Enterprise Reporting &Business Intelligence
Planning & InventoryManagement
Customer-CentricRetailing
Web Services API
Store Operations
Data Model Business Logic Workflows IntegrationSolution Framework
point of sale & store operations
associatemanagement
mobile e-payment
consumermobile
mobileclienteling
clienteling CRM
merchandising replenishment
warehousing & distribution
purchasing merchandiseplanning
assortmentplanning
financiallink
reportingbusiness
intelligence
Raymark Database
Raymark BI Cubes
Customer Service• Associate repair to customer profile
• View repairs in customer history
• Associate notification of repair status updates
• Real-time tracking of repair status
