Rapid City Crisis Care Center (CCC) 1 st Year of Operation
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Transcript of Rapid City Crisis Care Center (CCC) 1 st Year of Operation
Rapid City
Crisis Care Center (CCC)
1st Year of OperationJanuary 31, 2011 – January 31, 2012
FUNDING PARTNERSCASH CONTRIBUTIONSREGIONAL HEALTH $1,500,000
CITY OF RAPID CITY VISION 2012 $ 500,000
JOHN T. VUCUREVICH FOUNDATION $ 500,000
SD COMMUNITY FOUNDATION $ 45,000
PIONEER BANK & TRUST AND THE
F.L. CLARKSON FAMILY FOUNDATION $ 30,000
DEANNA LIEN $ 15,000
GWENDOLYN STEARNS FOUNDATION $ 5,000
CITY OF RAPID CITY CDBG $ 5,000
$2,600,000
A RESERVE FOR SUSTAINABILITY OF THE PROGRAM HAS BEEN ESTABLISHED BY PENNINGTON COUNTY WITH THE GOAL OF $1MILLION, AS OF 2012, $750,000 HAS BEEN ALLOCATED.
FUNDING PARTNERS
IN-KIND CONTRIBUTIONS HUNDREDS OF HOURS OF STAFF TIME HAVE BEEN INVESTED IN THIS PROJECT BY OUR COLLABORATIVE PARTNERS. WE TRULY THANK YOU FOR YOUR COMITTMENT AND DEDICATION TO THE SUCCESS OF THE CRISIS CARE CENTER! THANK YOU TO RAPID CITY REGIONAL HOSPITAL FOR THE DONATION OF SPACE AT REGIONAL BEHAVIORAL HEALTH CENTER! THANK YOU TO PENNINGTON COUNTY FOR THE DONATION OF THE CLIENT MANAGER SOFTWARE!
Number and Type of CCC Staffas of January 31, 2012
Medical Director Dr. Mark Garry, MD
Clinical Director Randy Allen, CSW-PIP, QMHP
Program Manager Teri Corrigan, CSW, QMHP
QMHP’s (1 per shift) 3 Full Time, 1 Part Time
EMT’s (2 per shift) 6 Full Time, 1 Part Time, 2 PRN
Case Management 1 FTE (contracted with PCHHS)
Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Jan
Method Client was Transported to CCC 1st Year of Operation
(Separated from Referred By)Self/Other
Other LE
PCSO
RCPD
All clients entering the CCC, receive a Medical Triage exam.
Non-billable clients were those who were in briefly and/or were not able to provide or sign billing information.
Unknown levels are those where CCC staff knew a person was drinking but the breathalyzer was malfunctioning.
RCRH BHC RCRH ER Detox Jail HSC0
20
40
60
80
100
120
140
160
180
161
89
12 7 1
Diversions are tallied based on the alternative that the referring entity would have chosen had the CCC not been available.
CCC Clients Compared to MH Holds < 24 hr Admits
01020304050607080
Jan-
10
Mar
-10
May
-10
Jul-1
0
Sep-
10
Nov
-10
Jan-
11
Mar
-11
May
-11
Jul-1
1
Sep-
11
Nov
-11
MH Holds CCC Clients
CCC Satisfaction Surveys 1st Year of Service
I get the help I want from the CCC
71%
27%
1% 0%0%
10%
20%
30%
40%
50%
60%
70%
80%
VeryMuchAgree
Agree Disagree VeryMuch
Disagree
I would recommend the CCC services to others
77%
23%
0% 0%0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
VeryMuchAgree
Agree Disagree VeryMuch
Disagree
CCC Satisfaction Surveys 1st Year of Service
I feel safe & comfortable in the CCC
78%
21%
0% 0%0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
VeryMuchAgree
Agree Disagree VeryMuch
Disagree
Staff is friendly, courtesous and respectful
84%
16%
0% 0%0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
VeryMuchAgree
Agree Disagree VeryMuch
Disagree
CCC Satisfaction Surveys 1st Year of Service
I received help with my symptoms/crisis
67%
31%
2% 0%0%
10%
20%
30%
40%
50%
60%
70%
80%
VeryMuchAgree
Agree Disagree VeryMuch
Disagree
I believe staff understand my needs
71%
28%
0% 0%0%
10%
20%
30%
40%
50%
60%
70%
80%
VeryMuchAgree
Agree Disagree VeryMuch
Disagree
CCC Satisfaction Surveys 1st Year of Service
I like the services I receive here
76%
24%
0% 0%0%
10%
20%
30%
40%
50%
60%
70%
80%
VeryMuchAgree
Agree Disagree VeryMuch
Disagree
Staff here believes I can grow, change and recover
76%
24%
0% 0%0%
10%
20%
30%
40%
50%
60%
70%
80%
VeryMuchAgree
Agree Disagree VeryMuch
Disagree
CCC Satisfaction Surveys 1st Year of Service
I feel comfortable asking questions about my
treatment and medications
72%
27%
0% 0%0%
10%
20%
30%
40%
50%
60%
70%
80%
VeryMuchAgree
Agree Disagree VeryMuch
Disagree
Staff encourages me to take charge of how I live
my life
71%
28%
1% 0%0%
10%
20%
30%
40%
50%
60%
70%
80%
VeryMuchAgree
Agree Disagree VeryMuch
Disagree
CCC Satisfaction Surveys 1st Year of Service
Staff respects my wishes of who is and is not given
information about my treatment
78%
22%
0% 0%0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
VeryMuchAgree
Agree Disagree VeryMuch
Disagree
I was given a proper referral for further treatment if needed
78%
20%
1% 0%0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
VeryMuchAgree
Agree Disagree VeryMuch
Disagree
Rapid City Crisis Care Center
Emerging Trends
Number of Clients at CCC Average Monthly Census for admissions into the CCC over
the last 6 months (Aug – Jan) = 56.6/month
Average Monthly Census for admissions into the CCC over the first 3 months (Feb – Apr) = 73.0/month
An increase of 28%
Case Management Services Average number of clients referred to case management
for the last 6 months (Aug – Jan) = 15.0/month
Average number of clients referred to case management for the first 3 months (Feb – Apr) = 38.3/month
An increase of 150%
CIT Trained Officers Responding Average number of referrals to CCC from CIT trained
officers for the last 6 months (Aug – Jan) = 8.0/month
Average number of referrals to CCC from CIT trained officers for the first 3 months (Feb – Apr) = 10.7/month
An increase of 33%
Diversions in first 3 months(Feb – Apr)
Jail diversion = 1
Detox diversions = 6
Emergency Department diversions = 64
Behavioral Health diversions = 124