rajat -vinod Deming

8/8/2019 rajat -vinod Deming

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The man who taught

Japanese

about QUALITY


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of management


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1. Constancy of purposey With aim to become competitive and stayin business

yAllocating resources for long term planning

y Research and education, design improvement,equipment maintenance


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2. Adopt new philosophyyAwaken to challange

and Take leadership

for changey Mistakes and defects

are no longeraccepted


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3. Cease dependence on inspectiony Eliminate need of mass inspection by building qualityinto the product.

y Quality comes from improved processes.y Inspection is too late.


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4. Supplier selectionyAwarding business on price tag alone

y Instead total cost be minimised.

y Single supplier for one item on longterm relationship of loyality & trust.

y Statistical evidence of process controlfor critical parts.


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5. Constant improvementy Continuouslyimprove quality, productivity and reduce

cost.

y Study of process that is in state of statistical control.


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6. Trainingy Training should be given on the job.


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7. LeadershipyAim of leadership should be to help

people and machines do a better job.

y Remove barriers that make itimpossible for workers to do his job

with pride of workmanship.


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8. No feary Drive out fear, so that everyone may work effectively

for the company.


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9. Break down barriersy reak down barriers between the departments.

y Team work


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10. No coerciony Eliminate slogans, exhortations and target for zero

defects from work force.

yGoal without roadmap has opposite effect.It generatesfrustration and resentment.

y Management dumping their responsibility on workers.


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11. Promoting leadershipy Management must eliminate work

standards (quotas) and replace it with

leadershi

p.y Eliminate management by objective.

y Eliminate management by numbers,numerical goals, Substitute leadership.


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12. Promote pridey Management must remove barriers that rob people of

their right to pride in workmanship.

yAbolishment of annual or merit rating and ofmanagement by objective or by numbers.


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13. Education and self

improvementy Institute a vigorous program of education and selfimprovement.


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14. Participation of everyoney Put everyone in the company to work to accomplish

the transformation.

yTransformation is every bodys job.


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Variationy Variation is inherent in the system and will persist

regardless of who the workers are.


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Variationy When all the data fall within the control limits and

there are no trends or cycles we have achieved stability.


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VariationyAny thing that causes avariation to fall outside the

control limits is probably a special cause. This can be

found and often eli

mi

nated.


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Stable systemyAdjusting or interfering in a stable system instead ofimproving it could do considerable damage.

y

Only changes of the system, not adjustment of existingsystem (which is alreadyin control) can lessenvariation and volatility.


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Cooperationy Close cooperation is a source of strength leading to

greater competition.

yCooperation betweenDepartments, Suppliers,Management & workers, and even Competitors.

rajat -vinod Deming

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