rajat -vinod Deming

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    The man who taught

    Japanese

    about QUALITY

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    of management

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    1. Constancy of purposey With aim to become competitive and stayin business

    yAllocating resources for long term planning

    y Research and education, design improvement,equipment maintenance

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    2. Adopt new philosophyyAwaken to challange

    and Take leadership

    for changey Mistakes and defects

    are no longeraccepted

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    3. Cease dependence on inspectiony Eliminate need of mass inspection by building qualityinto the product.

    y Quality comes from improved processes.y Inspection is too late.

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    4. Supplier selectionyAwarding business on price tag alone

    y Instead total cost be minimised.

    y Single supplier for one item on longterm relationship of loyality & trust.

    y Statistical evidence of process controlfor critical parts.

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    5. Constant improvementy Continuouslyimprove quality, productivity and reduce

    cost.

    y Study of process that is in state of statistical control.

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    6. Trainingy Training should be given on the job.

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    7. LeadershipyAim of leadership should be to help

    people and machines do a better job.

    y Remove barriers that make itimpossible for workers to do his job

    with pride of workmanship.

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    8. No feary Drive out fear, so that everyone may work effectively

    for the company.

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    9. Break down barriersy reak down barriers between the departments.

    y Team work

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    10. No coerciony Eliminate slogans, exhortations and target for zero

    defects from work force.

    yGoal without roadmap has opposite effect.It generatesfrustration and resentment.

    y Management dumping their responsibility on workers.

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    11. Promoting leadershipy Management must eliminate work

    standards (quotas) and replace it with

    leadershi

    p.y Eliminate management by objective.

    y Eliminate management by numbers,numerical goals, Substitute leadership.

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    12. Promote pridey Management must remove barriers that rob people of

    their right to pride in workmanship.

    yAbolishment of annual or merit rating and ofmanagement by objective or by numbers.

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    13. Education and self

    improvementy Institute a vigorous program of education and selfimprovement.

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    14. Participation of everyoney Put everyone in the company to work to accomplish

    the transformation.

    yTransformation is every bodys job.

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    Variationy Variation is inherent in the system and will persist

    regardless of who the workers are.

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    Variationy When all the data fall within the control limits and

    there are no trends or cycles we have achieved stability.

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    VariationyAny thing that causes avariation to fall outside the

    control limits is probably a special cause. This can be

    found and often eli

    mi

    nated.

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    Stable systemyAdjusting or interfering in a stable system instead ofimproving it could do considerable damage.

    y

    Only changes of the system, not adjustment of existingsystem (which is alreadyin control) can lessenvariation and volatility.

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    Cooperationy Close cooperation is a source of strength leading to

    greater competition.

    yCooperation betweenDepartments, Suppliers,Management & workers, and even Competitors.