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Solution Overview

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Key Features & Benefits

Know what your network is doing (characterize the network)

Provides the entire user experience (extract accurate network performance/reliability and service

delivery metrics across multiple dimensions by element,procedure, time period, direction, outcome)

Break it down by Network Element Know which elements are performing better or worst

Drill-down capability (proactive approach -- powerful combination of statistical

analysis to guide drill down efforts)Historical dataFills a void of existing tools Know which part of the puzzle is breaking down Detect service variance immediately by looking at the whole data

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Who Needs it ?

Internal Customers

Network/Data Engineering

System PerformanceCustomer CareNetwork OperationsMarketing

Area Planning

Executives

Troubleshooting Subscriber Services Network Proactive & reactive

Trending Network design, capacity Network health Service usage Customer experience Services usage

Handsets qualityAlarms

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Monitored Links

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Component Description

RADCOMs solution involves severalcomponents, however the most important aspectof the solution involves: Performer Servers the hardware appliance that

collects the various records for QManager. QManager which is an Oracle database. QConsole an application for database

management. Cognos business intelligent software for collecting

data from multiple sources & reporting. QExpert - Cognos-based Web console. Session View an expert application that isolates

anomalies quickly and efficiently.

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General Architecture

Probes

QManager

QExpertQExpert (HTTP)

SessionView

CDRs(Oracle)

TraceFiles

QConsole

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The RADCOM Solution

Real-time Performer

CDR Performers

QManager

CognosQExpert (HTTP)

QConsole

PerformerClient

AggregatedDatabase

DetailedDatabase

CDRs(Oracle)

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Database

Process then store applications NOT store then processLoad sharing via hardware based line speedanalyzersContains the CDRs CDRs describe the data CDR describes an FTP flow or an SMTP connection

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Generated CDRs along Session Timeline

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QExpert Key FunctionsCanned reports

Library of Built-in reports User Configurable

Scheduled report Recurrent reports Send output by email

API Customized Workspace Drill down from the report Exporting

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Query Studio

While RADCOM has written over 100 reports foryou, you still have the ability to write your ownad hoc reports.There are two ways to write reports. Report Studio Query Studio

A couple of you will have access to Report

Studio, which is the more powerful of the twotools. All of you have access to Query Studio, whichwell cover later in the class.

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Log on Page

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Initial Screen

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QExpert Screen

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Applications

QiCareIu/Mobility Standard ReportsIu/Mobility DashboardGn/Gi Standard ReportsQCell

Region reports IuRegion reports DataQRoamQVIPHandset Analysis

Website AnalysisQAlarmRoute Analysis

Executive ReportsSubscriber TroubleshootingQTrace