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Recentering Community Workshop Workbook Recentering Community Human-Centered Design as an Innovative Approach to Community Development

Transcript of R e c e n t e r i n g C o m m u n i t y - TN.gov · BRAINSTORM RULES Defer j u d g emen t. Y ou...

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RecenteringCommunity

Workshop Workbook

Recentering Community

Human-Centered Design as an InnovativeApproach to Community Development

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Human-CenteredDesign

EmpathizeDefineIdeatePrototypeTest

Process

a repeatable, human-centered method forcreative problem solving and innovation

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PLANNING THE INTERVIEW

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1.

2.

3.

Write three questions that you may use in an initialinterview with a client to better understand the client’sexperience of the problem or topic. 

Share your questions with your group. Select one question from your group's collection to ask toyour end user group.

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NOTES ON THE INTERVIEW

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FRAME YOUR DESIGN CHALLENGEWhat is the challenge you are trying to address?

Who is your target population?

What insight will your team focus on from the interview?

State the ultimate impact you're trying to have:

What are some key contextual factors or constraints that you're facing?

Design Question formula:How might we + challenge you are trying to address + insight from the interview + for +target population + ultimate impact?ex. How might we redesign the shopping cart to more maneuverable for busy shoppers who need to savetime at the grocery store?

Your Group's Design Question:

DEFINE

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BRAINSTORM RULES

Defer judgement. You never know where a good idea is going to comefrom. The key is to make everyone feel like they can say the idea ontheir mind and allow others to build on it.

Encourage wild ideas. Wild ideas can often give rise to creative leaps.When devising ideas that are wacky or out there, we tend to imaginewhat we want without the constraints of technology or materials.

Build on the ideas of others. Being positive and building on the ideas ofothers take some skill. In conversation, we try to use "yes, and..." insteadof "but."

Stay focused on the topic. Try to keep the discussion on target,otherwise you may diverge beyond the scope of your design question.

One conversation at a time. Your team is far more likely to build on anidea and make a creative leap if everyone is paying full attention.

Be visual. Jot down ideas on Post-It notes, sketch a concept on scratchpaper, design a flow chart, act out your idea - whatever sparks yourcreativity and helps you to communicate your thoughts!

Go for quantity. Aim for as many new ideas as possible. In a goodsession, up to 100 ideas are generated in 60 minutes. Crank out theideas quickly and build upon the best ones.

IDEATE

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CATEGORIZE YOUR IDEAS!

THEME 1

THEME 2

THEME 3

Categorize your ideas as a group! Select which category you think is most appropriate to focus on moving intothe prototype phase!

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PRIORITIZE AN IDEA TO PROTOTYPE

Easy to Implement Hard to Implement

Hig

h Pr

iori

tyLo

w P

rior

ity

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CREATE A PROJECT PLAN

Project Plan Considerations:

Compare calendars

Mark key project dates - deadlines, site visits, service days, etc.

Assign roles and tasks

Outline a communication and feedback plan for your team members

Request feedback

Decide where you will meet for your planning meetings

Determine what resources you will need

Identify constraints and how to address them

Educate yourself on the issues

Familiarize yourself with what has been done or attempted in the past

Create an interview list

Develop interview questions

Prepare for your interviews (e.g., practice, complete background reading,

review related websites in advance)

Continue to request feedback

Organize all information and resources

Research policies, law, procedures, etc. that would affect the development

or implementation of your prototype

PROTOTYPE

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SHARE YOUR PROTOTYPE

TEST

HIGHLIGHTS OF FIELD LEARNING

YOUR PROTOTYPE

YOUR SOLUTION

DESIGN QUESTION

POTENTIAL NEXT ITERATION

SKETCH OF PROTOTYPE

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GETTING FEEDBACK

Use this page to capture feedback from the members of your sample test group.

TEST

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HYPOTHESIS TESTING

Every prototype will be based on a certain set ofassumptions about the intended user - but arethose assumptions accurate?

Invite the members of another group to test your prototype. What

assumptions inherent to your prototype do they identity?

_____________________________________________________

_____________________________________________________

_____________________________________________________

Ask your constituent for feedback about the assumptions listed

above - which assumptions do or do not align with their needs?

_____________________________________________________

_____________________________________________________

_____________________________________________________

What edits or refinements need to be made to the underlying

assumptions of your prototype for it to be even more effective for

your constituent?

_____________________________________________________

_____________________________________________________

_____________________________________________________

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REFLECTION

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Did this presentation give you a new perspective, challenge your point ofview or introduce you to new techniques, skills or processes?

What might you want to learn more about?

How might elements of human-centered design be useful in yourworkplace? Community?

What other questions do you have?

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CONTACT INFORMATION ANDRESOURCES

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Stanford Social Innovation Review Design Thinking Podcastshttps://ssir.org/podcasts/category/design_thinking 

Design Thinking Blog – Podcasts on Design Thinking http://www.designthinkingblog.com/http:/www.designthinkingblog.com/podcasts-on-design-thinking/ 

Design Thinking and Community Engagement: A conversation with Albuquerque andNew Orleans city accelerator teams (article/blog post)

https://medium.com/engagement-lab-emerson-college/design-thinking-and-community-engagement-a-conversation-with-albuquerque-and-new-orleans-city-4ae99f6b8abf#.bgrv1a3oz 

Using Design Thinking to Rethink our Nonprofit of Community Foundation Work(blog post with video and examples)

http://www.grantcraft.org/blog/using-design-thinking-to-rethink-our-nonprofit-or-community-foundation-work 

Design Thinking and Project-based Learning (blog post)https://www.edutopia.org/blog/design-thinking-and-pbl-beth-holland

IDEO Design Kit Resourceshttps://www.designkit.org/resources

Nesta Prototyping Frameworkhttps://www.nesta.org.uk/toolkit/prototyping-framework/

The Young Foundation's Open Book of Social Innovationhttps://youngfoundation.org/wp-content/uploads/2012/10/The-Open-Book-of-Social-Innovationg.pdf

Creative Reaction Lab's Equity-Centered Design Field Guidehttp://www.creativereactionlab.com/eccd-field-guide

Annie [email protected] Melissa [email protected]


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