Quick scan outsourcing services

Tuesday, August 06, 2013

ManpowerGroup SolutionsQuick Scan introduction

“creating insights in your business

potential & workforce optimizations”

ManpowerGroup Solutions 2012 2

ManpowerGroup Solutions

Content



Quick Scan value

The quickest and most cost efficient way to identify where

ManpowerGroup Solutions can add value to your business by;

Data analysis, Interviews and on the Job participation



A quick scan is offered only in situations where ManpowerGroup is convinced it

can add value to your business.

1. Where ManpowerGroup is unable to identify areas where it can add value to

your business, (e.g. cost flexibility, savings, efficiencies) the cost for the

quick scan will be for ManpowerGroup

2. Where ManpowerGroup is able to identify areas where it can add value to

your business and this leads to a contractual agreement the cost for the

quick scan will be for ManpowerGroup

3. Where ManpowerGroup is able to identify areas where it can add value to

your business and this does not lead to a contractual agreement the cost for

the quick scan will be invoiced to Client

Quick scan pricing principles



Overall process

Qualificationdefine target

area

Quick Scan

analyze target area

PresentProposition

DevelopContract

DefineTransition

FinalizeService

Solutions

ConductDue

Diligence

Agree

contract

lett

er

of

inte

nt

step I step II step IVstep III co

ntr

ac

t

sc

op

e o

f w

ork

1. Transition

2. Transform

3. Leverage

The quick scan is an integrated part of our structured approach to help

your business to become more successful in the world of work



Quick Scan activities

InterviewData Observe

Analyze

Identify

Validate

Recommend

Design

Develop

Test [pilot]

Implement

Execute

Control

Define scope of work

Qualification Step 1

Step 2

Step 3

Step 4

• Joint determination of need and scope for assessment

• Target client site(s) to investigate

• Assessment findings distilled, and identification of potential

program optimization opportunities

• Blended with deep analytics from program history

• Benchmarked against internal best practices, industry data,

and like clients

• Site surveyors investigate to develop current state summary

assessment

• Subjective feedback from site, field office, and any other

program stakeholders

• Recommendations for improvement presented

• Scope, value, and cost identified for each potential initiative

• Client identifies preferred initiatives to implement

• Recommendations for improvement presented

• Scope, value, and cost identified for each potential initiative

• Client identifies preferred initiatives to implement

• Jointly define requirements for success, pilot where

necessary

• Create project plans, execute change management

• Centralized project management applied

• Metrics and control processes established to monitor

change(s)

• Regular feedback from client

• Repeat assessment process annually



1. Prepare and send initial questionnaire to capture relevant information

2. Pre-analyse and review captured information (i.e. interviews and site visits)

3. Analyse findings and prepare quick scan findings (summary report / presentation)

4. Present quick Scan findings back for discussion with relevant client stakeholders

Quick scan schedule (sample)

4 – 8 effective workdays planned over a calendar period of ~ 1 month

1 - 2 work days

1 work day

2 - 5 work days

4 hours



360 degree view• Strategy

– Strategic direction for activities in scope

– Key challenges & trends for activities in scope

• Objectives

– Financial objectives (price, cost)

– Performance and result objectives

• Structure

– Location and facility requirements

– Software, hardware , tooling and equipment

• Procedures

– Governance structure and SLAs

– Documentation and material

• Operations

– Work planning & scheduling, trends and forecasts

– Performance results / cost of failure (service level mgt.)

– Define potential for productivity enhancements

• People

– Workforce flexibility, & agility

– Workforce scan: capacity, leadership, culture & engagement

– Labour cost analyses & benchmarking

– HR performance criteria & HR risks (supply management, co-

employment, redundancy, illness)

• Perceptions

– Customer satisfaction results

– Employee satisfaction results

• Innovation

– Improvement & innovation approach

– Improvements & innovations implemented

The 360º Quick Scan

approach assures that all

relevant business

perspectives which are

critical for success, are

addressed



Quick scan checklist

Priority topics highlighted in yellow



Quick scan report

The scan allows both parties to identify solution scenarios most

suitable as a next step in the business partnership



Quick scan planning

Agree on the scope, schedule and suitable resources for; data

collection, interviews and on the job participation



Interviews

• Interview schedule (3x 1 hour interviews)– The default meeting schedule shared with site managers includes;

• Interview the site manager discuss do’s and don’ts during scan,

expectations, high overview of operation, hierarchy, clarify data queries, identify

other relevant data

• Interview a supervisor or team lead discuss hierarchy, high level process

(walk the process), and operational strengths and challenges, clarify data

queries, identify other relevant data

• Interview one or more employees (worker and/or quality controller) in the

operation discuss operational strengths and challenges, let them talk about

their activities

• Agree with the site manager on a review meeting at the end of the last visit day

of 1 hour



Process observations

• On the job participation– Where possible participate in the core process by working along side the operational staff for a

couple of hours

• Walk along with employees– If participation is not possible try to walk along with one or more employees while they perform

their tasks

• Work in the proximity– In addition ask for a desk close to the operational staff and observe their activities for a couple

of hours while you work on something else

Quick scan outsourcing services

Business

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