Quick Installation Guide

avast! Reseller Technical Supportreseller-support@avast.com

avast! Small Office Administration

How to Install

System RequirementsOperating Systems Supported

Windows XP SP3 or higher,

Windows Vista (any Edition excl. Starter Edition), latest Service Pack

Windows 7 (any Edition excl. Starter Edition)

Windows 2003 Server (all editions), latest Service Pack

Windows 2008/R2 Server (any editions, excl. Core), latest Service Pack

Windows SBS 2011

Note: the latest SP and a fully updated OS is recommended!

Minimum Hardware Requirements

Pentium 3 Processor

1 GB RAM

900MB of free hard disk space

Internet Explorer 6 or higher or other Silverlight-enabled browser

How to Install

System RequirementsNote: Minimum Windows system requirements have to be met!

Other 3rd party prerequisites

Microsoft Silverlight 4

Microsoft .NET Framework 4

Networking Requirements

Valid SMTP server in reach of the management service

Availability to connect to the AVAST update servers

Windows workgroup or active directory network

How to Install

Installation process

After downloading and running

the installation package you will

see the following screen. The

installer will check for the

prerequisites after you click on

“Next”

How to Install

Installation process

The setup will offer you to

download and install the missing

Prerequisites:

• .NET Framework 4.0

• Silverlight

• Windows Installer if you use

Windows XP

How to Install

Installation process

The setup will offer you to

download and install the missing

Prerequisites:

• .NET Framework 4.0

• Silverlight

• Windows Installer if you use

Windows XP

How to Install

Installation process

Language selection

Welcome screen

How to Install

Installation process

After reading the End User

License Agreement you will need

to accept the terms by selecting

the first option and then click

“Next”

How to Install

Installation process

• The first option allows you to

upload your license file if you

have it

• The second option allows you

get/download a demo license

valid for 15 days

How to Install

Installation process

Two types of installation

• Recommended – For common

users, the installation will be

done with the default settings

• Expert - For advanced users, it

gives the possibility to

customize the installation

How to Install

Installation process

• Expert - If selected, you can

modify the application

folders…

Recommended setup type will give

you to reach directly the Email

configuration

How to Install

Installation process

Proxy Settings – allows you to

configure your proxy if you use

any

How to Install

Installation process

Service Configuration – allows

you to select the right configure

your proxy if you use any

You can also select the right

network adapter if your machine

has more than one

How to Install

Installation processDatabase Configuration

You have the possibility to use the internal database incorporated in the avast! Application

(very fast) or use an existing SQL database Server 2008 R2

How to Install

Installation process

Email Configuration

If you want to be able to send e-

mails from the Console, for

example to use the option to

deploy the avast! Managed

Client remotely by e-mail or

receive e-mail reports, you should

enter the E-mail

Configuration details of your SMTP

Server in here

How to Install

Installation process

Console Configuration

Here you must enter the password

you will be using to access the

console after the installation

How to Install

Installation process

Click on the “Install” button to

begin the installation

How to Install

Installation process

The setup will download and install the mirror and the ASOA services during this

process. This will just take few minutes

How to Install

Installation process

After the installation is

completed, you have the

possibility to open the console

with the standard connection

(http) or with secured connection

(https) or just click “Finish”.

By clicking “Finish” the console

will be opened in your default

internet browser with the

standard connection (http) if you

let the option “open the console

now” checked.

How to Deploy

Console Interface

You will need to use the password

you entered during the

installation process in here to

login, the default username is

“admin”

How to Deploy

Console Interface

You can use the deployment wizard

to start deploying avast antivirus on

your machines or cancel it

You can use as well the

predefined discover job or

create a new one to find your

computers and then create a

deployment job

How to Deploy

Console Interface

You can see under “NETWORK” the

list of discovered computers after

running the discovery job

How to Deploy

Deployment job

Give a name to your Deployment job so you can easily find it in your jobs list

How to Deploy

Deployment job

There are 3 types of deployment

for network under Domain and 2

for network under Workgroup

• Unattended deployment (Domain)

• Email deployment (Domain,

Workgroup)

• Manual deployment (Domain,

Workgroup)

How to Deploy

Deployment job

You can schedule the job or

just run it manually

Find the created job in the jobs

list and click the “Run Now”

button to start it

How to Deploy

Deployment jobAfter the job is completed, you

can see the protection status of

the machines and the network

on the “SUMMARY” and the

“NETWORK” screens

Information recources

• Avast! Web Site: http://www.avast.com

• Avast! Web Forum: http://forum.avast.com

• Topics about new issues

• Solutions about known issues

• Avast Support Center: http://support.avast.com

• Knowledge Base

• F.A.Q

• Documentation

• Installation Guides

• Videos tutorials

avast! Reseller Technical Support

• Avast Support Center Ticketing System onhttp://support.avast.com

Important: For any technical help you will need from us, please be aware that you must create a ticket in our Support Center Ticketing System.

How to submit a ticket to Reseller Technical Support Department?

* First of all, you have to register to get an account

1. Login

2. Create a ticket (by clicking the link “submit a ticket”)

3. Select the Department (RESELLER SUPPORT)

4. Select the Ticket priority

5. Enter your message & submit it (do not forget the title)

• Your ticket must contain as much information as possible!

� Detailed description of the problem

� Hardware information (server/client hw configuration)

� Software information (OS,installed application list ..)

� Network topology/configuration (for ASOA & AEA)

� Other logs (event viewer, third party tools etc.)

� avast! log files (Important )

avast! Reseller Technical Support

• Administration console log files:

– Win Vista/Windows 7/Windows 2008

C:\Users\All Users\AVAST Software\Administration Console\Logs

– Win XP/Windows 2003

C:\Documents and Settings\All Users\Application Data\AVAST Software\Administration Console\Logs

avast! Support

avast! SOA Log files

Feedback communication

• F.A.Q

• Product features (wish list)

• Product incompatibility report

• Missing information• Web

• Quick guides/product manual

reseller-support@avast.com