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QUESTIONNAIRE REGARDING MNP AWARENESS AND SREVICE

EXPECTATIONS OF CELLPHONE USE

Name: Contact No.

Gender: [M ( ) / F ( )] Age: ________

Occupation: Company/Institution:

Email address: Location:

Q-1. Are you aware of MOBILE NUMBER PORTABILITY launched by Telecom companies in

INDIA?

a) Yes ( ) b) no ( )

Q-2. Average Expenses on Mobile in a Month ?

a) upto 200 b) 200-500 c) 500-1000 d) more then 1000

Q-3. Which telecom network do you use?

a) AIRTEL ( ) b) VODAFONE ( ) c) RELIANCE ( )

d) BSNL ( ) e) TATA DOCOMO ( ) f) IDEA ( )

g) AIRCEL ( ) h) UNINOR ( ) i) TATA INDICOM( )

Q-4. Do you think MNP is beneficial?

a) Agree ( ) b) Disagree ( )

Q-5. Would you like to change your current network service provider?

a) Yes ( ) b) no ( )

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Q-6. If you are not satisfied with your current mobile service provider which other network would

you go for without changing your number with the help of MNP?

a) AIRTEL ( ) b) VODAFONE ( ) c) RELIANCE ( ) d) BSNL ( )

e) AIRCEL ( ) f) TATA DOCOMO ( ) g) UNINOR ( ) h) IDEA ( )

i) TATA INDICOM ( )

Q-7. Why do you want to change your network service provider state any three reasons?

a) NETWORK RELATED PROBLEMS b) BILLING FLUCTUATIONS

c) HIGHER CALLING RATES d) COSTLY SMS PACKS

e) POOR CUSTOMER CARE f) POOR ACCESS OF INTERNET FACILITY

g) ROAMING RELATED PROBLEMS h) NO 3G SERVICE

i) RECHARGE VOUCHERS NOT AVAILABLE

Q-8. Please rank the operators below where 1 = Best, 10 = Worst

Opreator Rank Opreator Rank

Airtel Tata Docomo

Vodafone BSNL

Reliance Idea

Tata indicom Aircel

Q-9. How long have you used the service of that company?

a) Less than one month b) 1 to 6 months c) 6 months to a year d) 1 to 3 years

e) Over 3 years

Q-10. Which source or medium motivated you to switch your service to other network through

MNP?

a) T.V COMMERCIAL ( ) b) NEWS PAPER ( )

c) THROUGH A FRIEND ( ) d) RETAILER ( )

e) FLEX OR HOARDING ( ) f) TELE CALLING ( )

g) INTERNET ( )

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Q-12. Which is the best plan or strategy used by the telecom sector companies launched to pull you

to their service?

a) START OF 3G SERVICE ( ) b) GOOD AND CLEAR NETWORK ( )

c) FREE CALLING ON SAME NETWORK ( ) d) INTELLIGENT SMS PACK ( )

e) SMART INTERNET PLAN ( ) f) BLACK BERRY SERVICE ( )

Q-13. How do you think the facility of MNP is?

a) Useful ( ) b) Misleading ( )