1. Query Management System First Review Under the guidence ofMr.Senthil Submitted by, Logeshprabu.s

2. Microsoft Outlook Exchange Server Process Executive Companies Process Executive1 A Company B Company Process Executive2 C Company Process Executive3 D Company A Company UserB Company User C Company User D Company User Internet P.E.3(pe3@somecompany.com) P.E.1(pe1@somecompany.com) Existing System P.E.2( [email_address] company.com) Queries@ ourcompany.com 3. Problems Occurs in Existing System 1. The customer can't track the attender of their queriesduring the time of enqire. 2 .The status of the queries are not identified by the customer. 3 .There is no assurance to customers from the companyabout the time-span of processing queries. 4 .Even the companies had difficulties to verify theiremployees performance. 4. Proposed System 1 .Organogram 2 .People toteam mapping 3 .SLA adherence 4 .Knowledge building mechanism 5 .Esclation mechanism of queries 6 .Reports on Issues/People performance/Teamperformance/SLA adherence/Sensitivity ofissues. 5. System Analysis Cost Analysis : The expected cost of theQueryManagement Systemproject is 3-4lakhs. And with in the time period of 6Months. Feasibility Study : Done on user story being a inhouseproject mock business object is createdand the development fully compriesedwith Test Driven Development. User-Interface : Built on Jquery 1.4.2. 6. System Components Software Requirements Operating System: LINUX - UBUNTU10.04 Scripting Language : RUBY 1.8.7 Framework : RAILS 3.0.3 Database :Mysql Web Browser :Firefox, Chromium and etc., Hardware Requirements Ram Capacity : 1GB Hard disk : 80GB Processor : P4 processor 7. Thank you!