Quality Unit BSBPMG505A Manage

project Quality Diploma Project Management

Captain Cook CollegeSharon Boyle

Presentation –An overview of Quality Management◦ Video re ISO 9001

Morning tea with today’s Dilbert◦ Steve Caseley – Quality in a PM context◦ Read LMS Learning support materials 1, 2 & 3

Lunch ◦ Catch-up on outstanding assessments◦ Or ◦ Read LMS Learning support materials 1, 2 & 3

Lesson plan 31 January

1. Determine quality requirements 2. Implement quality assurance

processes 3. Implement project quality

improvements

The unit structure

1.1. Determine ◦ quality objectives, ◦ Standards & levels, with input to establish the basis for ◦ quality outcomes ◦ a quality management plan

1.2. Select & use established quality management ◦ methods, ◦ techniques◦ tools to determine preferred mix of◦ quality◦ capability ◦ cost ◦ time

1.3. Identify quality criteria, obtain agreement, to ensure clarity of understanding & achievement of quality & overall project

objectives 1.4. Include agreed quality requirements

◦ in project plan ◦ implement as basis for performance measurement

1. Determine quality requirements

Quality objectives◦ negotiated trade-offs between cost, schedule and

performance◦ requirements from a higher project authority◦ requirements from the client and other

stakeholders◦ those quality aspects which may impact on

customer satisfaction

1. Key terms

Quality management plan includes◦ authorisations ◦ responsibilities for quality control◦ continuous improvement◦ established processes◦ quality assurance

1. Key terms

Methods, tools & techniques benchmarking brainstorming charting processes control charts defining control flowcharts group work activities processes that limit and/or indicate variation undertaking benefit/cost analysis

◦ & lots more which are project specific

1. Key terms

http://www.youtube.com/watch?v=oq1Zi_V4KyE

ISO 9001

1.1 Measure & document results of project activities & product performance throughout the project life cycle

2.2.Identify causes of unsatisfactory results, ◦ in consultation with client◦ recommend appropriate actions to a higher project authority to

enable continuous improvement

2.3. Conduct ◦ inspections of quality processes & quality control results ◦ determine compliance of quality standards to overall quality

objectives 2.4. Maintain a quality management system to

◦ enable effective recording ◦ communication of quality issues & outcomes to a higher project

authority and stakeholders

2. Implement quality assurance processes

On-going through out project Causes identified recommend actions Key term

◦ Quality control monitoring conformance with specifications monitoring of regular inspections by internal or

external agents recommending ways to eliminate causes of

unsatisfactory performance of products or processes

2. Implement quality assurance processes

Review processes ◦ implement agreed changes ◦ throughout the project life cycle ◦ ensure continuous quality improvement

Review project outcomes against performance criteria

Assess the effectiveness of quality management processes and procedures

Identify and document lessons learned Recommend improvements

3. Implement project quality improvements

Improvement◦ formal practices, such as

total quality management continuous improvement

◦ improvement by less formal processes that enhance both the product quality and processes of the project, for example client surveys to determine client

satisfaction with project team performance

3. Key Terms

Morning tea

http://www.youtube.com/watch?v=ZZ_hSpBX-hQ

Steve Caseley good summary & relationship to ISO, TQM, Six Sigma etc

37 mins

This is quality in PM

Please read the LMS learning support material Quality Unit

Ready for workshopping the Quality Management Plan tomorrow

LMS

Lunch

Assessment item 1. ◦ A Quality management plan – suggest using

Fred’s Shed – Mr Jones’s job◦ Find the template in the LMS

Assessment item 2. ◦ A quality audit – suggest using Fred’s Shed - – Mr

Jones’s job◦ Find the template in the LMS

With these documents in mind and the task of relating them to Fred’s Shed – read the LMS sections 1, 2, 3

Introduction to Assessment Items

Start/continue with Quality items Or

◦ Come and check with me re progress in other units

Get your assessments in◦ Scope◦ Time ◦ Cost.

Assessment items

Presentation –An overview of Quality Management◦ Video re ISO 9001

Morning tea with today’s Dilbert◦ Steve Caseley – Quality in a PM context◦ Read LMS Learning support materials 1, 2 & 3

Lunch ◦ Catch-up on outstanding assessments◦ Or ◦ Read LMS Learning support materials 1, 2 & 3

Lesson plan 31 January