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Decision Making

Presented by:

Dexter R Del RosarioJuly 09, 2011

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To examine different decision making models.

To maximize creativity and logic in decisionmaking.

To acquire decision making tips andtechniques that accelerate and improve

results.

Program ObjectivesProgram Objectives (1 of 2)

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To become aware of common decisionmaking traps, and how to handle them.

To ready yourself for any bumps in the road,and have solutions in hand.

To provide a variety of perspectives for thedecision making process.

Program ObjectivesProgram Objectives (2 of 2)

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Definition

Decision Making:

The process of examining your possibilities

options, comparing them, and choosing acourse of action.

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Related Quotes

 Be sure you are right -- then go ahead.

Davy Crocket.

´Doing what's right isn't hard -- Knowing what's right is.µ

Lyndon B. Johnson.

´Once you've made your mark, watch out for erasers!µ W ill Rogers.

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Making Effective Decisions

Perception. Priority.

 Acceptability.

Risk. Resources.

Factors:

Goals. Values.

Demands.

Style.

 Judgement.

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Six C's of Decision Making (1 of 3)

1. Construct.

2. Compile. 3. Collect.

4. Compare.

5. Consider. 6. Commit.

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Six C's of Decision Making (2 of 3)

Construct a clear picture of 

precisely what must be decided.

Compile a list of requirements that must be met.

Collect information on alternatives that meet the requirements.

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Six C's of Decision Making (3 of 3)

Compare alternatives that meet 

the requirements.

Consider the "what might gowrong" factor with each alternative.

Commit to a decision and followthrough with it.

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Inherent Personal Traps

Trying too hard to play it safe.

Letting fears and biases tilt your thinkingand analysis.

Getting lost in the minutia can causetrouble.

Craving for unanimous approval. Trying to make decisions which are

outside your realm of authority.

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Inherent System Traps

Willing to begin with too little, inaccurate, orwrong information.

Overlook viable alternatives or waste timeconsidering alternatives which have no realisticprospects.

Not following the six C's.

Failure to clearly define the results you expect to achieve.

Worst of all, failure to reach a decision.

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Quality : The Basis

Presented by:

Dexter R Del RosarioJuly 09, 2011

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What is Quality? There are so many definitions for Quality.

Quality is..

Based on judgments by an individual ororganization

Fitness for purpose

Corresponds to a rating

Based on acceptable performance

Meeting goals

Meeting requirements

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What is Quality Assurance?What is Quality?

Quality is the ability of your products or

services to be able to satisfy your end-users

What is Quality Assurance?Quality Assurance is the process that demonstrates your product or service is ableto satisfy your end-users

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What is the Aim of Q A?

What is the aim of Quality Assurance?

When good Quality Assurance is implemented thereshould be improvement in usability and performanceand lessening rates of defects

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What does Q A give? Quality means your project is useful -

without quality you may have little to

offer Quality can help to future-proof projects

But quality assurance needs documentedstandards and best practices to be

meaningful Quality & Best Practice can be

considered in terms of being Fit forPurpose 

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Why is Q A needed? In the past JISC had standards-based

philosophy but:

 Approach of "let a 1,000 flowers bloom" Diversification as no killer application

Things are different now: The Web is the killer application

There is now a need for interoperability(now self-contained independent Web sites)

There is a need for publicly-funded servicesto be seen to provide value for money

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What is Quality Control?Quality Control (QC) is the implementation of regulartesting procedures against your definitions of quality

and more specifically the refinement of theseprocedures

Formal use of testing

 Acting on the results of your tests

Requires planning, structured tests, good documentation

Relates to output - Quality Circle

Standards - ISO 9000 & BS5750

however there is currently no such

standard for Web sites

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The Quality Cycle

Refinesite

Quality

Control

Quality

 Assurance

Qualityoutput

input

Testresults

Create

site

Test

site

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The End