QUALITYMANAGEMENT SYSTEMS

2015/2016 SABS Training Academy

TABLE OFCONTENTS1. ISO 9001:2008 – Quality Management Systems 2

2. ISO 9001:2008 –Understanding and Implementation – Module 1 3

3. 3rd Party and Lead Auditing – Module 2 6

4. Internal Auditing of Management Systems - Module 3 7

5. ISO 9001:2015 - Transition to 2015 Version of the standard 8

6. Additional Development Courses in the ISO 9001 series

7. ISO 9001: Introduction to Quality Management Systems 9

8. Quality Awareness Workshop For Top Management - ISO 9001:2008 10

9. QualityAwarenessWorkshopForShopfloorWorkers-ISO9001:2008 10

10. Integrated Management Systems 11

N O T E : NOTE: Please refer to our General Information Guide on our website (www.sabs.co.za) for details onApplications,Certificates,Examinations,Rewrite,PaymentsandInhouseCoursePresentations.

01

ISO 9001:2008QUALITY MANAGEMENT SYSTEMS –IMPLEMENTATION AND EVALUATION

OVERVIEW

OrganisationsallovertheworldhaverealisedthebenefitsofimplementingandmaintainingqualitymanagementsystemsbasedontheISO9000seriesofstandards,sinceitimprovestheefficiencyandeffectivenessofanorgani-sation’soperation.Itprovidesconsistencyinthequalityofaproductand/orservice.Italsodrivesanorganisationtomeetandexceedcustomerexpectations,leadingtoanincreaseinmarketandshareholdervalue.

Thecoursewillenhancetheunderstandingofthestandardsandtheirrequirements,thusenablinglearnerstoim-plement and maintain such systems in their respective organisational environments.

Note:Itispreferablethatlearnersarealreadyfamiliarwithqualityissuesasthecoursefocusesontherequirementsand implementation of management systems

COURSE OUTCOMES:

Module 1: Understanding and Implementation of ISO 9001: 2008

SETA ACCREDITED: NQF LEVEL 5 [12 points rating]

• UnderstandingQualityConcepts,thepurposeandrationaleforaQMS• UnderstandingthePDCAcycle• DescribingthebenefitsofaQMS• UnderstandingtheQualityManagementPrinciplesandtheirapplicationinorganisations• ApplyingtheProcessApproachinaQMS• Describingthe4-tierQMSdocumentationmodel• ImplementationofISO9001requirements• InterpretationandapplicationofQualityManagementPrinciplesandRequirements• Examination

COURSEDURATION:Five(5)days

APPROX.STARTTIMES:08:30am

MINIMUMPASSMARK:60%toattainsuccessfulcompletioncertificate FEES: R8250.00(excl.VAT)perdelegate

Note:ToalleviatethestressofreleasingcandidatesfromtheworkplaceforconsecutiveextendedperiodswearenowofferingstaggeredcoursesforModule1,whichhasthesamequalitycontentandfeesstructureasthefull consecutive days course. This pilot programme will be based in the Pretoria Campus only and if successful, the conceptwillberolledoutintotheotherregionsduringthenextcalendaryear.

02

Module 1: Understanding and Implementation of ISO 9001: 2008

STAGGEREDCOURSEOFFERING– PRETORIA CAMPUS ONLY

03

PART 1Day 1 & Day 2

PART 2Day 3 & Day 4

EXAM DATEDay 5 for split session

18 – 19 May 2015 27 – 28 May 2015 29 May 2015

04 – 05 Jun 2015 10 – 11 Jun 2015 12 Jun 2015

02 – 03 Jul 2015 08 – 09 Jul 2015 10 Jul 2015

14 – 15 Sept 2015 30 Sept - 01 Oct 2015 02 Oct 2015

03 – 04 Nov 2015 11 – 12 Nov 2015 13 Nov 2015

17 – 18 Feb 2016 24 – 25 Feb 2016 26 Feb 2016

16 – 17 Mar 2016 23 – 24 Mar 2016 25 Mar 2016

04 – 05 May 2016 11 – 12 May 2016 13 May 2016

01 – 02 Jun 2016 08 – 09 Jun 2016 10 Jun 2016

04

FULL 5 DAY PROGRAMME IN ONE WEEK(Module 1: Understanding and Implementation of ISO 9001: 2008)

PRETORIA

13 – 17 Apr 201520 – 24 Apr 2015 04 – 08 May 2015 11 – 15 May 2015

18 – 22 May 201525 – 29 May 2015 01 – 05 Jun 2015 08 – 12 Jun 2015

22 – 26 Jun 201506 – 10 July 2015 20 – 24 Jul 2015 27 – 31 Jul 2015

03 – 07 Aug 2015 17 – 21 Aug 2015 31 Aug - 04 Sept 2015 14 – 18 Sept 2015

28 Sept – 02 Oct 2015 05 - 09 Oct 2015 26 – 30 Oct 2015 02 – 06 Nov 2015

09 – 13 Nov 201516 – 20 Nov 2015 23 – 27 Nov 2015

30 Nov – 04 Dec 2015

11 - 15 Jan 2016 18 – 22 Jan 2016 25 – 29 Jan 2016 01 – 05 Feb 2016

08 – 12 Feb 2016 15 – 19 Feb 2016 22 – 26 Feb 2016 29 Feb –04 Mar 2016

07 – 11 Mar 201614 – 18 Mar 2016 21 – 25 Mar 2016 28 Mar – 01 Apr 2016

04 – 08 Apr 2016

18 – 22 Apr 2016 16 - 20 May 2016 23 – 27 May 2016

31 May – 04 Jun 2016 06 – 10 Jun 2016 20 – 24 Jun 2016 27 Jun – 01 Jul 2016

FULL 5 DAY PROGRAMME IN ONE WEEK (Module 1: Understanding and Implementation of ISO 9001: 2008)

DURBAN

04 – 08 May 2015 11 – 15 May 2015 18 – 22 May 2015 01 – 05 Jun 2015

08 – 12 Jun 2015 29 Jun - 03 Jul 2015 13 – 17 July 2015 27 – 31 Jul 2015

03 – 07 Aug 2015 17 – 21 Aug 2015 31 Aug - 04 Sept 2015 07 – 11 Sept 2015

14 – 18 Sept 2015 05 – 09 Oct 2015 02 - 06 Nov 2015 09 – 13 Nov 2015

16 – 20 Nov 2015 30 Nov – 04 Dec 2015

18 – 22 Jan 2016 01 – 05 Feb 2016 15 – 19 Feb 2016 29 Feb – 04 Mar 2016

07 – 11 Mar 2016 14 – 18 Mar 2016 04 – 08 Apr 2016 18 – 22 April 2016

09 – 13 May 2016 16 – 20 May 2016 23 – 27 May 2016 30 May – 03 Jun 2016

06 – 10 Jun 2016

05

FULL 5 DAY PROGRAMME IN ONE WEEK(Module 1: Understanding and Implementation of ISO 9001: 2008)

CAPE TOWN

04 – 08 May 2015 01 – 05 Jun 2015 29 June – 03 Jul 2015 03 – 07 Aug 2015

31 Aug - 04 Sept 2015 05 – 09 Oct 2015 02 - 06 Nov 2015 30 Nov - 04 Dec2015

18 – 22 Jan 2016 01 – 05 Feb 2016 29 Feb – 04 Mar 2016 28 Mar – 01 Apr 2016

18 – 22 Apr 2016 09 – 13 May 2016 30 May – 03 Jun 2016

FULL 5 DAY PROGRAMME IN ONE WEEK(Module 1: Understanding and Implementation of ISO 9001: 2008)

PORT ELIZABETH

04 – 08 May 2015 20 – 24 Jul 2015 31 Aug - 04 Sept 2015 02 - 06 Nov 2015

29 Feb – 04 Mar 2016 04 – 08 Apr 2016 20 - 24 Jun 2016

06

ISO 9001:2008QUALITY MANAGEMENT SYSTEMS – 3RD PARTY AND LEAD AUDITING Module 2: QMS Auditing — SAATCA REGISTERED

COURSE OUTCOMES:

SETA ACCREDITED: NQF LEVEL 5 [10 points rating]

•Understandingthepurposeandbenefitsofauditing•Understandingthedifferencebetween1st,2ndand3rdpartyauditsandothertypesofaudits•UsingandinterpretationofISO9001asabasisforaudits•Preparingandplanningforaudits(auditschedules,auditplans,auditchecklist)•Performingaudits,displayingappropriateauditortraits,suchasusingeffectivequestioningtechniquesandrecordingnon-conformances•Writingauditreportsandfollow-uponcorrectiveactions•Explainingtheprocessofcertification•Examination

COURSE DURATION: Five (5) days

ENTRANCE PRE-REQUISITE:SuccessfulcompletioncertificateinModule1with>60%.Anyexemptionrequestsmustfollowrulesasindicatedinourgeneralinformationguide. APPROX. STARTTIMES:08:30am

MINIMUMPASSMARK:60%toattainsuccessfulcompletionof“Auditorstatus”andmin70%toattainsuccessfulCompletionof“SAATCAApprovedLeadAuditorStatus”

FEES: R8250.00(excl.VAT)perdelegate

PRETORIA

04 - 08 Apr 2015

22 - 26 Jun 2015

20 - 24 July 2015

17 - 21 Aug 2015

26 - 29 Oct 2015

23 -27 Nov2015

22 - 26 Feb 2016

28 Mar - 01 Apr 2016

23 - 27 May 2016

27 Jun - 01 Jul 2016

DURBAN

22 - 26 Jun 2015

28 Sept - 02 Oct 2015

14 - 18 Mar 2016

23 - 27 May 2016

CAPE TOWN

23 - 26 Jun 2015

23 - 27 Nov 2015

21 - 25 Mar 2016

PORT ELIZABETH

03 - 07 Aug 2015

07 - 11 Mar 2016

INTERNAL AUDITING ofMANAGEMENT SYSTEMS - MODULE 3 OVERVIEW

The implementation of a Management System in accordance with ISO 9001:2008 necessitate that all personnelunderstandthestandard’srequirementsaswellastheirrolesinmaintainingthesystem.

The objective of this course is to enable learners to assist in the evaluation of their own organisation’s management systems. It can also be used to maintain all other management systems within an organi-sation

ENTRANCEPRE-REQUISITE:LearnersmustprovesuccessfulcompletioninISO9001Module1,Under-standing and Implementation COURSEDURATION:Three(3)days

COURSEOUTCOMES:• ApplicationoftheQMSandanyothermanagementsystemtointernalauditing• Auditingpractices• Roleplaysand/orscenariostorelevantfield• Assessment/Examination

APPROX.STARTTIMES:08:30amMINIMUMPASSMARK:60%toattainsuccessfulcompletioncertificateFEES: R5450.00(excl.VAT)–perdelegate

PRETORIA DURBAN CAPE TOWN PORT ELIZABETH

28 – 30 Apr 2015 08 – 10 Apr 2015 06 – 08 Jul 2015 16 – 18 Nov 2015

24 – 26 Jun 2015 13 – 15 Oct 2015 12 – 14 Oct 2015

01 – 03 July 2015

07 – 09 Oct 2015

11 – 15 Jan 2016

21 – 23 Mar 2016

07

ISO 9001: TRANSITION TO 2015 VERSION OF THE STANDARD“BRIDGINGTHEGAP” OVERVIEW:

ThesignificantdifferencesbetweentheISO9001:2008versionandISO9001:2015,necessitatethatallclients previously trained on the 2008 version have a clear understanding of the differences in revised requirementsandhowtoimplementandmaintainthechangestosuccessfullyretainISO9001certificationstatus.

ENTRANCE PRE-REQUISITE: SuccessfulcompletioncertificateofISO9001:2008Module1.Anyclientwhohasnotpreviouslybeentrainedonthe2008versionofthestandardwouldrequireattendanceofthe ISO 9001:2015 Module 1 instead, which negates the need to attend this course.

COURSE DURATION: Two (2) days

APPROX.STARTTIMES:08:30amMINIMUMPASSMARK:60%toattainsuccessfulcompletioncertificateFEES: R5000.00(excl.VAT)

Urgent notice:

The course content will be based on the Final Draft International Standard (FDIS). We anticipated that thiswouldbeavailablebyJune2015.ThevotingprocessisunderwayandreleaseoftheFDISisexpectedmid to late July 2015. Therefore all dates previously published have been revised.

Kindlynotethatallregistrationsthusfarreceived,willbedivertedtothenextandearliestavailabledate.Allaffectedcandidateswillbenotifiedviaemailandwillbenotifiedofthedeferreddatesinduecourse.We are pleased that the release of the Final Standard is still on track for September 2015. Any material changes between the FDIS and Final publication in September 2015, will be sent to candidates via release ofanofficialAnnexure.

The price of this Transition Bridging course also includes copies of SANS/ISO 9001:2015 document and SANS/ISO 9000: 2015 document. These will be provided for each candidate upon completion of the adoptionprocesstoSouthAfricanNationalStandardoncethefinalISOdocumentisreleased.

Bookings now open - Book early to avoid disappointment

MONTH/YEAR PRETORIA DURBAN CAPE TOWN PORTELIZABETH

JULY2015 30–31JULY2015

AUG 2015 13 – 14 AUG 2015 24 – 25 AUG 2015 11 – 12 AUG 2015

SEPT 2015 09 – 10 SEPT 2015 16 – 17 SEPT 2015 14 – 15 SEPT 2015 07 – 08 SEPT 2015

OCT 2015 21 – 23 OCT 2015 03 – 04 NOV 2015 12 – 13 OCT 2015 19 – 20 OCT 2015

NOV 2015 02 – 03 NOV 2015 10 – 11 NOV 2016 12 – 13 NOV 2015

25 – 26 NOV 2015

JAN 2016 19 - 20 JAN 2016 25 – 26 JAN 2016 21 – 22 JAN 2016 27 – 28 JAN 2016

FEB 2016 10 – 11 FEB 2016 23 – 24 FEB 2016 08 – 09 FEB 2016

MAR2016 09–10MAR2016 24–25MAR2016 07-08MAR2016 15–16MAR2016

APRIL2016 13–14APR2016 26–27APR2016

MAY2016 25–26MAY2016 17-18MAY2016 19–20MAY2016 23–24MAY2016

JUNE 2016 07 – 08 JUNE 2016 16 – 17 JUNE 2016

08

ADDITIONAL DEVELOPMENT COURSES IN THE ISO 9001 SERIES

ISO 9001: INTRODUCTION TO QUALITY MANAGEMENT SYSTEMS OVERVIEW:

ThestandardforQualityManagementSystems(ISO9001:2008)requiresthat:• Personnelintheorganisationaremadeawareofthequalitypolicyandobjectivesofthe organisation.• Personnelaremadeawareoftheirrolesandresponsibilitieswithintheorganisationand itsqualitymanagementsystem.

ThiscourseaimstohelporganisationscomplywiththeISO9001:2008requirements.Itensuresthatlearners attending the training understand and are able to interpret the basics of the standard. It also helpstomakepersonnelexceedcustomersatisfaction.

COURSE OUTCOMES:

• BriefOverviewoftheISO9000series• QualityConcepts• QualitySystemRequirementsofISO9001:2008• Noexaminationwillbewritten.100%attendancerequired.• CertificateofAttendancewillbeawarded.

COURSE DURATION: Two (2) days

APPROX.STARTTIME:8.30am

FEES: R3950.00(excl.VAT)perdelegate

PRETORIA DURBAN CAPE TOWN PORT ELIZABETH

22 – 23 Apr 2015 20 – 21 Apr 2015

13 – 14 May 2015 06 – 07 May 2015 11 – 12 May 2015

11 – 12 Jun 2015 04 – 05 Jun 2015 18 – 19 Jun 2015

01 – 02 Jul 2015 06 – 07 Jul 2015

03 – 04 Aug 2015 18 – 19 Aug 2015 11 – 12 Aug 2015

21 – 22 Sept 2015

15 – 16 Oct 2015 22 – 23 Oct 2015 07 – 08 Oct 2015 19 – 20 Nov 2015

20 – 21 Jan 2016 18 – 19 Jan 2016 18 – 19 Jan 2016

08 – 09 Feb 2016 15 – 16 Feb 2016

07 – 08 Mar 2016 14 – 15 Mar 2016 29 Feb – 01 Mar 2016

14 – 15 Apr 2016

09 – 10 May 2016 03 – 04 May 2016 03 – 04 May 2016 03 – 04 May 2016

09

QUALITY AWARENESS WORKSHOP FOR TOP MANAGEMENT - ISO 9001:2008OVERVIEW:

In the past, compliance with the standard was often the Quality Manager’s responsibility. This resulted in a Quality Management System operating in isolation within the Quality Assurance Department. The intent of ISO 9001:2008 is that Top Management has to demonstrate its support and involvement in the development and implementation of the QMS. Thus active participation in establishing and managing processes to ensure compliance with the needs of customers, interested parties, legal and/or regulatory requirementsisvital.

COURSE OUTLINE:

The course consists of the following:

•QualityConceptsandTerminology•RequirementsofISO9001:2008•ManagementResponsibility•QualityPolicyandObjectivesatallfunctionsandlevels•QualityManagementPrinciplesandtheirapplication

COURSE DURATION: Half (1/2) day

FEES: R1 650.00 (excl. VAT) per delegate

QUALITY AWARENESS WORKSHOP FOR SHOPFLOOR WORKERS - ISO 9001:2008OVERVIEW:

ISO9001:2008,QualityManagementSystems,isbasedonprocessesandsystemsthataffectthequalityof products and services throughout their life cycle. This is in recognising that products and services deliveredbyorganisationsarearesultoftheinputsfromtheshopfloorpersonnel.Thereisthereforeagreatneedtoimprovequalityawarenessandunderstandingoftheirrolesandresponsibilities.

COURSE OUTLINE:

The course consists of the following:

•TheimportanceofQualityandQualityManagementSystems•QualityConcepts•Objectives•Howprocessesaffecteachother•Therolesandimportanceofworkersinanorganisation•AdvantagesoftheQualityManagementSystems

COURSEDURATION:Half(1/2)day

FEES:R1650.00(excl.VAT)perdelegate

10

INTEGRATED MANAGEMENT SYSTEMSOVERVIEW:

MoreorganizationsarerealizingthebenefitofintegratingvariousManagementSystems,eachwiththeirownrequirements,intoonesystemtomakecontroloveralltheaspectseasier.Thiscourseisaimedatgiving learners an understanding of the various Management System standards and how they can be integrated into one system.

COURSE OUTLINE:

•IntroductiontointegratedManagementSystems•IntegratedManagementSystems-RequirementsofISO9001,ISO14001&OHSAS18001.•AuditTechniques&AuditTypes•ClassificationofFindings•WrittenReports•Examination

COURSE DURATION: Five (5) days

FEES: R8 250.00 (excl. VAT) per delegate

11

Section One: Learners Details (As it appears on Identity Document)(NB: this is important as the details herein will reflect on relevant Certificate issued)

SURNAME

FULL NAMES

INITIALS

IDENTITY NUMBER

MOBILE NUMBER

TELEPHONE NUMBER

EMAIL ADDRESS

NOTE: THE ABOVE EMAIL ADDRESS IS WHERE ALL COURSE CONFIRMATIONS AND CORRESPONDENCE WILL BE SENT.

Section Two : Billing Information (If this application is being processed on behalf of the delegate by a representative within an organisation, please indicate your details below and ensure that the box “send correspondence here” is ticked as well.)

Name of Organisation / Individual to be Billed

Postal Address

Telephone Number & Ext

Fax Number

Mobile Number

Billing Contact Name

Email for billing contact Send Correspondence Here : Yes No - Send to delegate Send to both

QUALITY MANAGEMENT SYSTEMS (QMS) COURSES

Registration form

To; SABS Fax: 012 428 6623

SABS Training Academy Email:QMSbookings@sabs.co.za

REGISTRATION INSTRUCTIONS (please read carefully and complete all relevant sections)

1. The registration form must be accompanied by• Copy of ID• Completed Account Application ( if you do not hold an account with the SABS)• Valid Purchase order ( if you do hold an account with the SABS)

2. Fax or Submit registration forms to correct email as indicated above.3. The submission of this registration does not automatically guarantee a seat confirmation.4. Upon account verification / receipt of proof of payment, an email notification will be sent to applicant notifying them of seat confirmation within 2 – 4 working days prior to scheduled course date.5. Refer to the terms and conditions for further information6. Sign each page of the registration form and AA88 Account Application form7. Courses are charged per person per module.8. Fees do not include travel accommodation. This must be arranged by the delegate or organisation as applicable.9. Please refer to the General Information Guide for further details for payment , fees, certificates and re-issue of certificate policies.

10. Please initial every page of this registration form to acknowledge you have read and understood the terms and conditions

Section Three : Course details

Name of Course

Module

Preferred Date to Attend

Alternative Date

Which campus will you attend

Introduction Module 1 Module 2 Module 3 Other

Pretoria Durban Cape Town Port Elizabeth

Section Four : Application Checklist for Completion prior to submission

Dietary Constraints

Emergency Contact Person’s Name and Number

Account Details

Purchase Order

Identity Document

Vegetarian Halaal Allergies Other

Please specify Allergies and Other

Do You Or your Organisation hold a valid account with the SABS ? Yes No

If Yes, Please specify account number _______________________________________________

If No, Did you complete and attach the AA88 Account Application Form to this Registration form?

Yes No

Is a Valid Purchase Order attached to this registration form? Yes No

Is a copy of your ID attached to this registration form? Yes No

QUALITY MANAGEMENT SYSTEMS (QMS) COURSES

Registration form

Training Coordinators (For Queries)Tel: +27 (0) 12 428 – 6877 (Training Centre Main Reception Pretoria)Tel: +27 (0) 12 428 – 6568 (QMS Courses)