Quality in the Workplace

7/27/2019 Quality in the Workplace

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Quality in the Workplace


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What is Quality?

The ongoing process of building andsustaining relationships by assessing,anticipating, and fulfilling stated and

implied needs.


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Lets Look at some other definitions

Quality is the customers' perception of the valueof the suppliers' work output.

Error-free, value-added care and service thatmeets and/or exceeds both the needs and

legitimate expectations of those served as well asthose within the Medical Center.

Quality is a momentary perception that occurswhen something in our environment interactswith us, in the pre-intellectual awareness thatcomes before rational thought takes over andbegins establishing order. Judgment of theresulting order is then reported as good or badquality value


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Still More

All your actions aimed at the translation,transformation and realization of customerexpectations , converting them to requirements,both qualitatively and quantitatively and

measuring your process performance during andafter the realization of these expectations andrequirements .

A product or process that is Reliable, and thatperforms its intended function is said to be a

quality product. Quality is nothing more or less than the

perception the customer has of you, yourproducts, and your services!


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Perception

Quality is left to the perception of the oneexperiencing an act of quality.

Everyone has a different idea of quality.

What is your idea of quality?


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Honesty

From temporary workers to long-termemployees, nothing is more valuable to acompany than honesty.

Its the basis for everything that anemployee is expected to do. When anemployee has proven to be honest, anemployer will continue to find a position

for him or her and even promote whenpossible.


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Experience and Skill

It may seem odd that these traits comeafter the first two, but most small-business owners would agree that no

matter how experienced and skilledemployees are, honesty and dedicationare just as and, perhaps even more,important.

That being said, an employees level ofexpertise and experience determines hisor her ultimate value to the company.


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Punctuality

Small businesses usually employ as manypeople as required to handle the workloaddemanded at various periods.

Habitually tardy or absent employees puta strain on other employees and canthrow off the smooth functioning of theentire company.


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Energy

All things being equal, an energeticemployee is most valuable to a company.

Energy goes hand in hand with

enthusiasm and dedication, enablingemployees to work the long hours oftenrequired by small businesses.


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Ability to work harmoniously

with others

Successful small businesses are usuallylike well-oiled machines. Employees worktogether closely day after day. In a smallcompany, its a rare for an individual towork alone.

While top-quality people skills are notnecessarily required, especially amongtechnicians and production staff, beingable to get along with others and interactcomfortably with many types of people isa definite plus.


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Ability to Take Initiative

Self-starters are a great attribute to any smallbusiness because of the numerous spontaneousdecisions that must be made by every staffmember daily.

This trait is hard to determine when hiring, butwhen a company encourages and rewardsinitiative among its staff, it gives self-starters theopportunity to develop.

The more self-starters a company has, the morethat problems seem to take care of themselves,and company goals are met efficiently.


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Communication Skills

Working closely with others requirescommunicating. Critical ideas often needto be expressed precisely and

comprehensively, both in writing andverbally.

The better an employees communicationabilities, the more valuable he or she will

be to the company.


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Skills also valued by

employers include:

Computer skills (widely needed in mostindustries today)

Management skills (companies are always

looking for employees with managementpotential)

Speaking skills

Sales skills Other skills pertaining to the specific type

of business


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A Quality Workplace

What does it take to get your employeesexcited about their jobs?

Money is a common benefit of working,

but money isn't everything. Most people are happy to receive what

they consider fair compensation for theirjob, but they also want other things.


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Those things can include:

Recognition for a job well done

Opportunities to learn and grow

A positive work environment

And a supportive team


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The Right Team

"Everybody needs the right environmentin which to succeed, and executives needto know what environment they can

create. You need to pick the right people who can

succeed in that environment, becausepeople will either thrive in it or really hate

it."


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Communication

Motivating and inspiring employeesinvolves providing information about jobexpectations and feedback.

"You should give/get more positivefeedback than constructive feedback.

Many organizations believe in a three-to-one or a four-to-one ratio. And you givepositive feedback as soon as you can afterthe event occurred.


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Educational Opportunities

Providing opportunities for professionaldevelopment is another importantmotivator.

Learning is fun Learning is interesting

Learning is a benefit

Many organizations provide free courses and

give CEU credit for courses taken


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Celebrating Successes

Recognition is very important

Everyone loves to get positive feedback

Everyone has a desire to know where they

stand, how they are doing, etc.

Success should be celebrated no mattertheir size (big or small)


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Work Environment

Everyone would like to work in a qualitywork environment. This truism is borneout in our daily experiences.

No one really enjoys those little things,and sometimes big things, that detractfrom our enjoyment of our workplace.

Even those with attitudes such as "work is

work who says you have to like it?"appreciate the days that flow smoothlywithout tension and conflict.


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Perception

The problem with this truism is that people differon what a quality workplace may be.

For some it may be a place that is people-friendly, where congeniality and connection withfellow workers is desired.

For others, efficiency and professionalism may beparamount.

Some people prefer a certain comfortablelooseness in the workplace; others, clearlydefined rules that are meant to be followed.

This is all to be expected; people are as different,after all, in their expectations of the workplace asthey are in their personal lives


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Quality Ideals

Although descriptions of a quality workenvironment may vary from individual toindividual, there are also some common

expectations. An analysis of responses from a recent

study of a county extension staff'sdescriptions of the ideal work environment

identified a number of points of consensuswith regard to a quality workenvironment.


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Facilities and Resources

The facilities and resources for a qualitywork environment are comfortable andenjoyable to work in, and easily accessible

to both workers and the public. They are the best possible, the newer the

better, well equipped and well maintained.Both the public and the staff are proud of

the facilities and the adequacy of theresources.


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Attitude

A positive attitude toward the work, thepublic and co-workers is of the utmostimportance. A good work ethic, flexibility,

sensitivity, appreciation of co-workers andthe public, and a positive self-image arealso valued.


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Communications

Communications within the staff and withthe public are open and honest, utilizinggood communication skills, such asreflective listening and awareness ofnonverbal cues, to minimizemisunderstandings.

Information is offered in a prompt andprofessional manner; it is timely, relevantand accurate. All staff members feel freeto speak their minds, to express and shareideas.


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Programs

The county extension programs offered are up-to-dateeven visionary. They are of the highestquality in that they are carefully planned to beinformative and interesting, and meet the needs

of the people and community for whom they aretargeted.

Programs are focused upon critical issues, andthey make a positive impact on the quality of life

in the county. They are well funded and widelysupported by the community.


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Image

The image presented to the public is ofhighly respected professionals.

It is an image of competence and

reliability in helping and meeting theneeds of those who utilize Extension'sresources.


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Audiences

The audiences served by the countyextension programs are both general andspecific. Particular programs target

specific audiences, but the population poolfrom which those audiences are drawn isdiverse, encompassing the population ofthe entire county; therefore, such

diversity of racial, ethnic and religiousdifferences is recognized and accountedfor in the program.

Quality in the Workplace

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