Quality Improvement (QI) Mini-Collaborative Learning Session II March 2, 2010 9:00 AM – 4:30 PM...
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Transcript of Quality Improvement (QI) Mini-Collaborative Learning Session II March 2, 2010 9:00 AM – 4:30 PM...
Quality Improvement (QI)Mini-CollaborativeLearning Session II
March 2, 20109:00 AM – 4:30 PM
The Chateau Hotel & Conference CenterBloomington, IL
MOVING FORWARD IN THE ILLINOIS MLC-3 COLLABORATIVE
MARLENE MASONMCPP HEALTHCARE CONSULTING, INC.
MARCH 2, 2010
Collaborative Complexity(Where Are We Now?)
3
Learning Objectives
MCPP Healthcare Consulting, Inc.
In today’s Learning Session, the participants will develop a better understanding of:Successes in Collaborative Methods and
InterventionsBuilding Change/Improvement PackagesSelected Quality Planning and Improvement
ToolsBuilding StoryboardsBuilding QI into the Agency and Links to
Accreditation
4
SYSTEMS ARE PERFECTLY DESIGNED TO PRODUCE THE
RESULTS THEY ACHIEVE
MCPP Healthcare Consulting, Inc.
Collaborative Model for Achieving Breakthrough Improvement
5
IHI’s* Breakthrough Series
MCPP Healthcare Consulting, Inc.
Also known as the Collaborative Learning Method – to easily learn from each other and experts
It is a structured method for learning and action to engage organizations in real system-wide improvements
Short-term (6-18 mo.) teams seek improvement in a specific target area
*Institute for Healthcare Improvement www.ihi.org
6
The Advantage of a Learning Collaborative for Improvement
MCPP Healthcare Consulting, Inc.
Learning collaborative: a group of multi-disciplinary teams from multiple organizations which come together over the course of a year in structured meetings and phone contacts to accomplish specific learning objectives.
National experience demonstrates significant boost in pace and level of achievement of outcomes by sharing lessons learned.
7
Select Topic
Experts & Planning
Group
Identify Change
Concepts
Participants
Prework
LS 1
P
S
A D
P
S
A D
LS 3LS 2
Supports
E-mail Visits Web-site Phone Assessments
Senior Leader Reports
Learning Congress and
Publications
A D
P
S
Breakthrough Method (IHI)
MCPP Healthcare Consulting, Inc.
8
IHI Key Elements
MCPP Healthcare Consulting, Inc.
Topic SelectionFaculty RecruitmentEnrollment of Participants and TeamsLearning SessionsAction PeriodsModel for ImprovementSummative Congress and PublicationsMeasurement and Evaluation
9
MLC-3 Collaborative Targets
MCPP Healthcare Consulting, Inc.
In Illinois, participation in the MLC-3 Learning Collaborative is focused on improvement in two target areas for MLC-3: Community Health Improvement Plans Chronic Disease Prevention-Obesity/Physical
Activity (reduce preventable risk factors that predispose to chronic disease)
10
MLC-3 Collaborative Approach
MCPP Healthcare Consulting, Inc.
All sites receive training in: Quality Improvement Methods & Tools Data Analysis Tools Rapid Cycle Improvement Method
Site-based teams develop implementation plan for improvement
Series of web-based phone sessions with coaching from consultant
11
Well Done Key Elements
MCPP Healthcare Consulting, Inc.
Enrollment of Organizations and Teams LHD (used open solicitation with proposals) and
faculty recruitment (internal and external consultants in method/tools and in content areas)
Use of Improvement Model (RCI & PDSA) Emphasized when and how to use tools Immediate application and feedback on use
Action Periods (frequency/productivity of group calls & webinars, 1-1 consults)
12
Conclusions-Successes
MCPP Healthcare Consulting, Inc.
Consistent success and we have learned a lot about “promoting the application of QI methods and tools” (MLC-3 goal #1)
Increased Use of QI Tools: (Muskie Interim Evaluation) Fishbone – 11 (36%) to 39 (75%) Root Cause Analysis – 12 (39%) to 30 (59%) PDSA cycle – 22 (65%) to 47 (84%)
IPHI - Additional tools learned: Force Field Analysis Meeting Effectiveness tool Partner Tool Community Balanced Scorecard (CBSC)
13
Mixed Success/Opportunities to Improve
MCPP Healthcare Consulting, Inc.
Advance Planning including: Extent of evidence to support interventions Clarity of Expectations
States’ 1st Learning Session (extent of pre-work and “change packages”)
Measurement – tracking and reporting of measures for improvement (IHI requires run charts)
14
Complexity of MLC-3 Levels of Collaborative
MCPP Healthcare Consulting, Inc.
National Level –Target Areas with multi-state TAG
Collaboratives
State Level
Individual TAG
Individual TAG
Individual TAG
State Level
Individual TAG
Individual TAG
Individual TAG
State Level
Individual TAG
Individual TAG
Individual TAG
State Level
Individual TAG
Individual TAG
Individual TAG
State Level
Individual TAG
Individual TAG
Individual TAG
State Level
Individual TAG
Individual TAG
Individual TAG
15
Take Time to Assess Status
MCPP Healthcare Consulting, Inc.
Stop for a moment and evaluate how your collaborative is meeting Breakthrough Model’s Key Elements
Identify 1 or 2 specific improvements for next 12 months
Get help where needed
16
Harnessing the Power
MCPP Healthcare Consulting, Inc.
Areas that have “Mixed Success” are where TAGs can help each other Developing “Improvement Packages” Measurement – review current measures and
revise, as needed; report progress Applying new tools or methods to Planning or
improvement work Sustainability – Actively engage senior leaders in
providing necessary resources, celebrating and communicating the success, plan for standardizing improved practice and for spreading improvements/success
17
Improvements to BTS by IHI
MCPP Healthcare Consulting, Inc.
Enhance collaborative prework – participants do more before the 1st Learning Session
Prioritize the “Change Package” according to interventions that were most effective in producing results.
Senior leaders more engaged in removing barriers
Teach teams better communication skills, especially with senior leaders
18
Adopting Success in Other States
MCPP Healthcare Consulting, Inc.
Formal academic knowledge is bolstered by the practical voices of peers who can say “I had the same problem; let me tell you how I solved it.”
IHI Breakthrough Series White Paper- 2003
19
TAG Teams Identify Success
MCPP Healthcare Consulting, Inc.
Discuss most successful collaborative method and/or tool and most successful intervention in each team represented at table, then
Report Out – how can we help each other
20
QUALITY PLANNING AND IMPROVEMENT METHODS,
MEASUREMENT STRATEGIES, AND HOLDING THE GAINS
MCPP Healthcare Consulting, Inc.
QP/QI and Holding the Gains
21
QP compared with QI
MCPP Healthcare Consulting, Inc.
How does quality planning differ from project-by-project quality improvement? Juran uses example of an alligator infested
swamp and the difference between removing alligators individually (QI) or draining the swamp to remove all the alligators at once (QP).*
Another description is the difference between improving an existing work activity, action or intervention and the method used to design a new program or activity.
*Joseph Juran, Juran on Planning For Quality
22
QP Roadmap*
MCPP Healthcare Consulting, Inc.
In broad terms, QP consists of developing services and processes required to meet stakeholders’ needs. Identify stakeholders and their needs Develop an activity or program to address the needs
(establish stakeholder related measures) Optimize the program or service activities to meet health
department needs Develop a work process to conduct the services and
interventions Optimize the work process, prove that it delivers the results
needed Implement the program or service in the health department
*Joseph Juran, Juran on Planning For Quality
23
Application in PH
MCPP Healthcare Consulting, Inc.
PH already has expertise in parts of the quality planning process MAPP, Sector Mapping, Partner Tool, Program Development,
many othersStrengthen QP step of optimizing program to meet HD
and stakeholder needs Force Field Analysis, Meeting Effectiveness, Interrelationship
Digraph, many othersStrengthen step of optimizing the work processes to
achieve desired results Common QI tools-work flows, fishbone diagrams, PDSA cycles
Implement only after program and work processes have been optimized to deliver results
24
Holding the Gains
MCPP Healthcare Consulting, Inc.
Logic Model can link inputs of resources, capacity and staff to process outputs and outcomes/indicators
Regular measurement established to monitor process outcomes and related health indicators
Regular reporting of outcome results (including program evaluation)
Agency infrastructure for taking action on monitoring results (e.g. QI program and QI teams)
Remeasurement and new improvement action
25
PH Program Logic Model
MCPP Healthcare Consulting, Inc.
Inputs Outputs Short Term Outcomes
Intermediate Outcomes
Long Term Outcomes
Resources Activities
Staff
Money Improved knowledge, beliefs, attitudes
% of Spanish clients responding Yes to Usefulness of Brochure
Improved Behaviors
Program Development
Program Planning
Materials Development, Distribution
Informed, Targeted Program
Appropriate, Targeted Materials
# of materials in non-English
26
Measurement Tips
MCPP Healthcare Consulting, Inc.
Make measurement more effective:* Use SMART to develop measures; Specific,
Measurable, Attributable, Relevant and Time bound (Marni’s addition)
Plot data over time – “Tracking a few key measures over time is the single most powerful tool a team can use”*
Seek usefulness, not perfection – measurement is not the goal, improvement is the goal
Use sampling – a total of 30 is usually enough Integrate measurement into daily routine Use qualitative and quantitative data*IHI website: Improvement Methods/Measures
27
Establishing Outcome Measures
MCPP Healthcare Consulting, Inc.
Data Description and Collection Form
1st remeasurement dates:
Baseline measurement dates:
How often will the data be analyzed and reported?
What tool will be used to collect these data?
Who will collect this information:
Target or Goal:
Source of data:
Denominator:
Numerator:
Outcome Measure #1:
1st remeasurement dates:
Baseline measurement dates:
How often will the data be analyzed and reported?
What tool will be used to collect these data?
Who will collect this information:
Target or Goal:
Source of data:
Denominator:
Numerator:
Outcome Measure #1:
28
Measurement Strategy
MCPP Healthcare Consulting, Inc.
Establish quantifiable measures that address: Outcome (how is the system performing and what
is the result) Process (Are the parts/steps in the system
performing as planned) Balancing (changes designed in one part causing
problems in another part of the system)Establish measurement strategy, such as
trending data, using control charts, regular reporting, making conclusions and taking action on results
29
Example of Run Chart (trend line)
MCPP Healthcare Consulting, Inc.
Clinic 1
Clinic 2 Clinic 3 Clinic 40%
10%20%30%40%50%60%70%80%90%
100%
Series 3Series 2Series 1
30
Key Follow-Up Strategy
MCPP Healthcare Consulting, Inc.
The most important monitoring action you can take is the development of program-level reports that are made available to every staff person in the organization on a regular basis
Supervisor and program manager reports that work with the same data elements
These reports should be used on a regular basis to understand whether the program activities are performing as expected (cost, utilization, outcomes, etc.)
31
Follow-Up Monitoring
MCPP Healthcare Consulting, Inc.
Every month key statistics should be kept to monitor how things are going, and to identify course corrections along the way
32
Final Thoughts
MCPP Healthcare Consulting, Inc.
“Two approaches to improvement to avoid: systems without passion and passion without systems.”
Tom Peters, Thriving on Chaos
33
What questions do you have?
MCPP Healthcare Consulting, Inc.
34
STAGES OF TEAM DEVELOPMENT, FACILITATION SKILLS, RADAR CHARTS AND AN EXAMPLE OF
APPLICATION FOR ACCREDITATION READINESS
MCPP Healthcare Consulting, Inc.
More Planning and Improvement Tools
35
Why Use Teams for QI?
MCPP Healthcare Consulting, Inc.
QI efforts need buy-in from all stakeholdersCreative ideas are neededDivision of labor is neededProcess often crosses functionsSolution generally affects many
36
Four Stages - Team Development
MCPP Healthcare Consulting, Inc.
FormingStormingNormingPerforming
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Forming Stage of Development
MCPP Healthcare Consulting, Inc.
StereotypesLeader dependentPoliteIndividuals not well
knownExpertise of
individuals not known
38
Storming Stage of Development
MCPP Healthcare Consulting, Inc.
Conflicts among group members
UncomfortableReliance on leaders
and facilitatorMembers learning
more about each other
39
Norming Stage of Development
MCPP Healthcare Consulting, Inc.
Candid, open communication
Members interacting directly
Less reliance on leaders and facilitator
Feels comfortable
40
Performing Stage of Development
MCPP Healthcare Consulting, Inc.
Accomplishing tasksWorking together
wellEveryone
participatingUse each other’s
expertiseCan be maintained
for 45 minutes only
41
Use Teamwork
MCPP Healthcare Consulting, Inc.
Teams should develop a clear charge and support resources
Teams should adopt working agreements (cell phone etiquette to decision procedures)
Teams should assign roles of facilitators and recorders
Team process has predictable stages that are useful to keep in mind: Forming, Storming, Norming, Performing
42
Facilitator Role and Focus*
MCPP Healthcare Consulting, Inc.
Is a neutral servant of the groupFocuses group on common problem and/or
processProtects group members and ensuring that
everyone participatesRemains neutral and builds trust– does not
contribute own ideas or evaluate others ideasEncourages participation by all members of
the groupDoyle and Straus, How to Make Meetings Work, Jove Books
43
Facilitator Role and Focus*
MCPP Healthcare Consulting, Inc.
Helps find win/win solutionsSuggests alternative methods or procedures
(process related)If you feel you must comment on the content
(not process) then be explicit: “I’m removing my facilitator hat to make this comment.”
Can and should make comments and decisions about the process
Coordinates pre-post meeting logisticsDoyle and Straus, How to Make Meetings Work, Jove Books
44
Facilitator Tips
MCPP Healthcare Consulting, Inc.
Always use an agenda with clearly stated agenda items and goals for each item (e.g. action, discussion, information only)
Always be respectful (remember- 94% of individual’s behavior is rational from their frame of reference)
If needing to achieve modified consensus, consider using “Fist of Five” with everyone at 3 or more as consensus Open hand – “I completely agree” Four fingers up – “I agree with some reservations” Three fingers up – “I don’t agree, but will support the decision” Two fingers up – “I need more discussion” Closed Fist – “I don’t agree and will fight the decision”
45
Radar Chart – Visualize Performance Gaps
MCPP Healthcare Consulting, Inc.
Why Use it? To visually show in one graphic the size of gaps among a number of areas or items
What Does it Do? Makes differences in strengths and weaknesses
visible Clearly displays the important categories of
performance Captures the different perceptions of all the team
members about performance
46
Creating a Radar Chart
MCPP Healthcare Consulting, Inc.
Assemble the right team/ratersSelect and define the rating categories, 5-10
categories is average, brainstorm or take from Affinity Diagram
Construct the chart, draw a large wheel on a flipchart with same number spokes as categories
Rate all performance categories, individual or team consensus
Connect ratings and interpret and use the results
47
Radar Chart Example
MCPP Healthcare Consulting, Inc.
1/5/2002
1/6/2002
1/7/20021/8/2002
1/9/2002
0
20
40
Series 1Series 2
48
MCPP Healthcare Consulting, Inc.
Creating Useful Storyboards
49
Story Board Components
MCPP Healthcare Consulting, Inc.
Plan: Description how you got started - How was the problem
identified? What is the context of the problem/why is this problem significant?
How did you assemble the team? Articulation of the aim statement - What is the intent of
the project? What is the intended end result? Examine the current approach Description of the proposed intervention or solution
to address the situation/problem. What actions or intervention should be tested to address the situation/problem?
What is the theory for improvement?
50
Story Board Components
MCPP Healthcare Consulting, Inc.
Do: Describe how you tested the intervention or action for
improvement
Study: Description of the analysis/evaluation of the
intervention/actions taken to address the situation / problem What are the results of the testing? What measurements were taken to identify if there has been an improvement?
Act: Description of the subsequent action that took place to
standardize the improvement What happened in response to the analysis of the intervention or solution that was tested? What will be done to sustain or standardize the solution? What are the next steps?
Overarching lessons learned What did you learn from the process? What worked? What did not work? What would you do differently next time?
51
Sample Template
MCPP Healthcare Consulting, Inc.
52
What is a Story Board?
MCPP Healthcare Consulting, Inc.
53
Tips for Developing QI Story Boards
MCPP Healthcare Consulting, Inc.
Be as succinct as possible. Include only critical information.
Design for ease of comprehension and readability. Make the purpose of the project readily apparent. Avoid jargon when possible. Display the data used throughout the process. Outline conclusions based upon data. Make them visually appealing…tell a story! Present plans for sustaining the improvement or
further investigation.
54
Change versus Improvement
MCPP Healthcare Consulting, Inc.
W. Edwards Deming stated “Of all changes I’ve observed, about 5% were improvements, the rest, at best, were illusions of progress.” We must become masters of improvement We must learn how to improve rapidly We must learn to discern the difference between
improvement and illusions of progress
55
MCPP Healthcare Consulting, Inc.
Building QI into Your Agency Culture
56
Performance Management
MCPP Healthcare Consulting, Inc.
Source: Turning Point Performance Management Collaborative, 2003.
57
Performance Standards 1st Quadrant
MCPP Healthcare Consulting, Inc.
Establish Performance Standards NACCHO – Operational Definition and Standards National Public Health Performance Standards
(CDC) Public Health Accreditation Board Standards
Local, State and Tribal Health Departments
Establish and Define Outcomes and Indicators Process and Intermediate Outcomes Health Status Indicators
58
Performance Measurement2nd Quadrant
MCPP Healthcare Consulting, Inc.
Monitoring of Performance • Results of review of
performance (Accreditation/Self-Assessment) against local and state Standards
• Program evaluation results
Monitoring of Indicators and Outcomes• Process and intermediate
outcomes• Health status indicators
59
Quality Improvement Process 3rd Quadrant
MCPP Healthcare Consulting, Inc.
Use data to identify opportunities for improvement and to make decisions
Quality Improvement Methods: Improvement Collaboratives Adapting or Adopting Model Practices Establishing QI Councils, Plans, and Teams Logic Models, RCI, Business Process Analysis QI Tools; Data Analysis and Root Cause
60
Application of P-D-S-A
MCPP Healthcare Consulting, Inc.
61
Adopt or Adapt Model Practices
MCPP Healthcare Consulting, Inc.
Use data to identify need for improvementIdentify exemplary practices in:
Other local and state health departments, CDC and other national organizations,
www.naccho.org/topics/modelpractices Other industries
Describe your process (Logic Model or Flow Chart)
Study the exemplary practice processAdopt or adapt as appropriate
62
Reporting Progress4th Quadrant
MCPP Healthcare Consulting, Inc.
Reporting of Performance (Local and State Standards and Program Evaluation)
Reporting of Indicators and Outcomes Health Indicators Program Evaluation Data
Requires regular tracking, analysis and review to tell you if you are achieving your agency goals
Provides the basis for deciding on QI efforts and the baseline information for measuring the impact of quality improvement activities
63
MCPP Healthcare Consulting, Inc.
Templates and Example of QI Infrastructure and agency QI
Initiative
64
Demonstrate Leadership Commitment
MCPP Healthcare Consulting, Inc.
Build a QI culture Connect the organization’s strategic plan to
performance improvementClearly stated and enacted constancy of purpose
—a deep understanding of the vision and mission
Know and use quality principlesEncourage all staff to use quality improvement
in daily workEnsure adequate QI infrastructure for quality
assessment and improvement activities
65
Demonstrate Leadership Commitment
MCPP Healthcare Consulting, Inc.
Regular review of key outcome and indicator data
Decisions made on data rather than hunches or opinions
Continued identification of improvement opportunities
Publicize successes Clear communication agency-wide regarding
the commitment to quality and the change processes necessary to implement improvement
66
QI Infrastructure
MCPP Healthcare Consulting, Inc.
Governance (formal/informal) Oversight and accountability
Program structure Who will do what when, with what processes
for recommending or decidingStaff
Support for ongoing monitoring and analysis, for training and facilitating improvement activities
Data system Collect data and report in a user friendly way
67
QI Infrastructure – Tacoma Pierce County
MCPP Healthcare Consulting, Inc.
Must have director and other senior management LEADING the initiative
Establish a steering committee or leadership group to direct and oversee agency efforts (e.g. QI Council)
Leadership and key staff on QI CouncilQI Plan and regular evaluation of QI effortsAssessment staff is an excellent resourceStart small; get people excited about a single
projectCelebration of successes is important
68
QI Plan and Evaluation
MCPP Healthcare Consulting, Inc.
Annual QI plan Lists major activities Includes calendar Identifies persons
responsible & time lines Annual evaluation of QI
plan Evaluates QI Council
meetings Analyzes performance
measure data Examines completion
rate of QI plan activities
69
Quality Improvement Plan
MCPP Healthcare Consulting, Inc.
Goals and objectivesMonitoring activities associated with
important aspects of programs/servicesPlanned QI efforts (in process, new) and
timelines Evaluation of current QI efforts Annual evaluation of QI work plan and
program description, with proposed revisions
70
Quarterly Reporting Form
MCPP Healthcare Consulting, Inc.
Plan Item Name/No.Indicator(s)Baseline Data (if applicable)Quarterly DataData SourceMethods NotesData Explanation/Other Comments
71MCPP Healthcare Consulting, Inc.
72
QI Calendar (TPCHD example)
MCPP Healthcare Consulting, Inc.
III. 2009 Quality Improvement Council Calendar
Staff Responsible Completion Date QI Council Review Date
Additional Review Dates
A. Rapid Cycle Improvement Projects
Purchasing Marcy Kulland Sep 21 Sep 22 (final report) TBD (BOH)
Solid waste code enforcement complaint resolution
John ShermanNov 23
Sep 22 (interim report)Nov 24 (final report)
TBD (BOH)
B. TPCHD Performance Measures
See Section II B Jul 31Oct 31
Jan 31, 2010
Aug 25Nov 24
Feb 23, 2010Mar 3, 2010 (BOH)
C. QI Projects at Request of Director
TBD TBD TBD TBD
D. Program Evaluation Reports
Menu labeling Rick Porso May 25 May 26
MCH home visiting David Vance Oct 26 Oct 27
E. Review of Health Indicators
Three priority indicators (Review of performance measures in Table 2)
Nigel Turner (Chlamydia)
David Vance (LBW)Rick Porso (Adult
Obesity)
Jul 31*Oct 31
Jan 31, 2010
Aug 25Nov 24
Feb 23, 2010Mar 3, 2010 (BOH)
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Performance Measures – TPCHD example
MCPP Healthcare Consulting, Inc.
Twelve department-level measures Modeled after Healthy People 2010 Leading Health
Indicators . . . plus two more Approx. 10-20 performance measures per
business unit Percent of solid waste complaints responded to
within 20 days Reduce the rate of positivity at Infertility
Prevention Project (IPP) sites Percentage of Positive Steps clients who engage in
services for 30. days or more who have a 10% reduction on three youth violence risk factors
74
TPCHD Performance Measures
MCPP Healthcare Consulting, Inc.
Measure Indicator ResponsibilityImprove immunization rates
Increase the percentage of kindergarten enrollees that are up to date on their immunizations upon school entry from 86% to 92% by 2014.
Nigel Turner
Reduce tobacco use Decrease the percentage of adult smokers to 16% by 2014. Rick PorsoReduce overweight & obese populations
Reduce the rate of increase for adult obesity to 0% by 2014. Rick Porso
Increase healthy physical activity
Increase the percent of youth who are physically active for at least 60 minutes per day from 16.8% to 18.5% by 2014.
Rick Porso
Reduce substance abuse
Increase the number of adults receiving opiate treatment service by 23% by 2014, to 800 patients.
David Vance
Increase responsible sexual behavior
Increase the percentage of sexual partners treated for sexually transmitted diseases by 10% by 2014.
Nigel Turner
Increase access to care Increase the number of children enrolled annually in health insurance programs by 42% by 2014.
David Vance
Decrease injury and violence
Reduce youth violence risk factors among 75% of youth who participate in TPCHD youth violence prevention services for at least 30 days.
David Vance
Improve mental health Decrease adult mental health problems in 20% of families provided TPCHD evidenced-based program services by 2014.
David Vance
Improve environmental quality
Increase the percent of water systems that meet drinking water standards from 80% to 90% by 2014.
Steve Marek
Effectively respond to public health emergencies
Respond within one hour in 100% of situations where TPCHD receives a notice of need for public health response to an incident within Pierce County.
Joby Winans
Decrease rates of key communicable diseases
Increase the percent of ten key communicable diseases for which the trend in incidence rate is flat or decreasing from 38% to 50% by 2014.
Nigel Turner
75
QI Activities - TPCHD
MCPP Healthcare Consulting, Inc.
Critical to make data/reporting meaningful to staff.
Performance measures: More is not better Resource level declines after the first data
reporting period Staff need lots of practice/training to develop
good performance measures RCI/QI projects:
Quality planning is more appropriate than QI for some projects with long-term outcomes
76 MCPP Healthcare Consulting, Inc.
77
TPCHD Results of QI Initiative
MCPP Healthcare Consulting, Inc.
Most performance measures at department- and business unit-level achieved their stated target
Improvements sustained for RCI/QI projects
Health indicator projects met 100% of annual performance measures
Funding & staffing for QI has increased
78
MCPP Healthcare Consulting, Inc.
Linking QI to Accreditation
79
Building QI into Standards & Measures
MCPP Healthcare Consulting, Inc.
Domain 9: Evaluate and continuously improve processes,
programs, and interventions.Standard 9.1 B:
Evaluate and continuously improve processes, programs, and interventions provided by public health or other practitioners or agencies.
Standard 9.2 B: Implement QI of PH processes, programs and
interventions
80
Plan-Do-Study-Act: PHAB Standard 9.1
MCPP Healthcare Consulting, Inc.
Plan
Act
Do
Study
9.1.3 B: Establish goals, objectives and performance measures for processes, programs and interventions.
9.1.4 B & 9.1.5 B: Monitor performance measures and evaluate effectiveness
9.1.5 B: Identify needs for improvements are based on evaluation data and results
Specific program activities that contribute to achieving goals and performance measures.
81
Agency QI Plan: PHAB Standard 9.2
MCPP Healthcare Consulting, Inc.
Plan
Act
Do
Study
9.2.1 B Establish a quality improvement plan based on organizational policies and direction.
9.2.4 L/S Annual review of the quality plan includes: performance measures are tracked, reported and used to assess the impact of improvement actions and meaningful improvement is demonstrated in at least one objective….
9.2.4 L/S Revision of the plan with new objectives based upon the review.
9.2.2 B Implement QI efforts
82
Some QI References - Handout
MCPP Healthcare Consulting, Inc.
Embracing Quality in Local Public Health: Michigan’s Quality Improvement Guidebook, 2008, www.accreditation.localhealth.net
Public Health Memory Jogger, GOAL/QPC, 2007, www.goalqpc.com
Breakthrough Method and Rapid Cycle Improvement www.ihi.org
Bialek R, Duffy DL, Moran JW. The Public Health Quality Improvement Handbook. Milwaukee, WI: ASQ Quality Press; 2009
Guidebook for Performance Measurement, Turning Point Performance Management National Excellence Collaborative, 2004, http://www.phf.org/pmc_guidebook.pdf
Mason M, Schmidt R, Gizzi C, Ramsey S. Taking Improvement Action Based on Performance Results: Washington State’s Experience. Journal of Public Health Management and Practice. Jan/Feb 2010; 16(1): 24-31
83
THANK YOU!What questions do you have?
Contact Marni Mason at [email protected]
or 206-613-3339
MCPP Healthcare Consulting, Inc.
Need TA? Have Questions? or Need to Submit Work Products?
• Laurie [email protected]
• Kathy [email protected]
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