Quality for Life™For your peace of mind

DISCLAIMERAlthough DSM has used diligent care to ensure that the information provided herein is accurate and up to date, DSM makes no representation or warranty of the accuracy, reliability, or completeness of the information. This brochureonly contains scientific and technical information for business to business use. Country or region-specific information should also be considered when labeling or advertising to final consumers. This publication is distributed withoutwarranty of any kind, either expressly or implied. In no event shall DSM be liable for any damages arising from the reader’s reliance upon, or use of, these materials. The reader shall be solely responsible for any interpretation oruse of the material contained herein. The content of this document is subject to change without further notice. Please contact your local DSM representative for more details. All trademarks listed in this brochure are either registeredtrademarks or trademarks of DSM in The Netherlands and/or other countries.

Literature code: H0005 © Royal DSM N.V.2011

To find out more please visit our website or email us today.

www.qualityforlife.com quality.forlife@dsm.com

For DSM, quality is a way of life. This is the core of Quality for Life™.

Quality for Life™ is the mark of quality, reliability and traceability. It means that DSM customers are getting the bestnutrition & health ingredients, knowing the source on which they depend. Quality for Life™ means sustainability. It symbolizes our commitment to our environment, consumers, our business partners, our people and the regulatoryframework that governs our operations.

With the Quality for Life™ seal, we guarantee peace of mind for you and for your customers.

www.qualityforlife.com

“At DSM, we are totally committed toliving up to our strong promises in theareas of quality, reliability, traceabilityand sustainability every single day.

Stephan B. Tanda, Managing Board of Directors, Royal DSM N.V., The Netherlands.

Quality for Life™ is DSM’scommitment to creating a safer, fully traceable, more reliable andsustainable business. With Quality forLife™, you can rest assured you are incapable hands. Since its introduction,the seal has become a trustedsymbol for high quality you can relyon. Ultimately, this helps customersdifferentiate products and protecttheir valuable brands.”

“Deeply anchoredwithin our

business, DSM’ssustainability

strategy addressessome of theworld’s most

pressing issues.

Onno de Vreede, ProgramManager, ContinuousImprovement andSustainability, DSM FoodSpecialties, The Netherlands

To quote our CEO, Feike Sijbesma, ‘wecannot be successful,nor can we callourselves successful, in a society that fails.’ We’re committed todelivering value to all our stakeholders in a sustainable,transparent manner.”

“DSM is here to protect and

reward our valuedcustomers with the

Quality for Life™

promise, superior to any commitment

in industry.

Alexander Wessels, President and CEO, DSMPharmaceutical Products, USA

As the pharmaceuticalindustry continues tobecome more internationaland global supply chainsexpand, the safety andtraceability of ingredientsand finished drugs, as wellas the sustainability of thesesupply chains, become ofparamount importance. TheDSM Quality for Life™ sealis at the heart of what wedo in demonstrating oursystematic quality program.”

“Quality for Life™

represents theexcellence we build into our products,

our services, our people and

our way of working with customers.

Rick Greubel, President, Human Nutrition & Health, DSM Nutritional Products,Switzerland

I look forward to seeing Quality for Life™

develop further as westrive to exceed ourcustomers’ expectationsand deliver peace ofmind with every order.”

Quality for Life™ outlines our aspirations in terms ofcustomer service, productexcellence and care for the worldaround us. The promise is firmlyanchored in all aspects of ourbusiness supply chain, fromproduct conception through tomanufacturing, quality control,quality assurance, production andafter-sales service.

Throughout our business,employees at every levelendeavor to meet and exceedcustomer expectations, and toprovide the best products andservices possible. Ambitious goals like this ensure that we’reconstantly focused on ourcustomers and what is ultimatelyimportant to them.

We will never rest, because westrive to be better every day.

Launched in 2008, Quality for Life™ consolidates ourlongstanding pledge to integrated risk management. The first initiative of its kind to be introduced by aningredient supplier, Quality for Life™ is an instantlyrecognizable seal of excellence that provides the peaceof mind needed to take products to market confidently.

Quality for Life™: a clear commitment

Integrated risk management is our key goal. To achieve this, the Quality for Life™ promise is structured under three interlinkingpillars – quality, reliability and traceability – complemented at all times by our fourth pillar, an ongoing commitment to sustainability.

Minimized risks. Real benefits.

For DSM, quality comes first. A multilayered quality managementsystem lies at the core of ourbusiness. The Quality for Life™

seal offers tangible certification ofsuperior products and services thatmeet quality and safety standards.

Our reputation for qualitymanufacturing has been built overdecades and we believe that it needsto be earned every day. By continuallyinvesting in and improving ourmanufacturing and quality controlconditions, we aim to offerunparalleled products and services.

Reliability is intrinsically linked to everything we do, from supply chain and regulatory support totroubleshooting and technical services. As a proactive player, we have the ambition to determine – and meet – our customers’requirements in advance.

Reliability means combining the expertise of a global business with the insights and logistics of a localone. Wherever you are in the world, we deliver the same products,manufactured to the same standards.Across all five continents, our sales,support and production teams worktogether via an integrated supply chainapproach to manage every stage ofproduction and delivery.

Traceability is your assurance thatproducts come from dependable,sustainable sources. We’ve establishedtracking procedures that control andverify product characteristics at everystage of the manufacturing process –from the arrival of raw materialsthrough to storage, production,warehousing, distribution and sales.

For added assurance, our customersbenefit from exceptional standards in product documentation. Extensivedata sheets are available for allproducts to aid with tracking andverification. Our advanced automatedprocess and material managementsystems allow us to precisely andrapidly trace all products within thesupply chain. Forward and backwardtraceability exercises are also part ofour internal auditing program.

Businesses cannot survive in a societythat fails. Quality for Life™ extendsbeyond products and services toincorporate our commitment to theenvironment and society. The sealsymbolizes our pledge to uphold ethicalvalues in relationships with customers,employees and partners as well as theway we respect our planet.

DSM is committed to delivering value to all our stakeholders in a sustainable,transparent manner. Our recurring number one position in the Dow JonesSustainability Index reflects our successin achieving this. Deeply anchored withinour business, our sustainability strategyaddresses some of the world’s mostpressing issues. To us, being sustainablemeans simultaneously creating valuealong three dimensions: social, economic and environmental. In other words, it means an ongoing commitment to people, planet and profit.

Quality Reliability Traceability Sustainability

Quality

FOR SUPERIOR PRODUCTS AND SERVICES

“Quality is anattitude and anintegral part ofeverything we do.

Stephan Heck, Director Quality Management,DSM Nutritional Products, Switzerland

We’re continually building on the robustness and superiority of our systems and processes. We are the market leader – and we intend to stay that way.”

Quality

Pat Griffin, Director, Quality Assurance Site Systems, DSM PharmaceuticalProducts, USA

both internally and externally, to see and show the value ofwhat we do. It also shows the synergy of ourbusinesses and unity to ourcommon customers. Quality forLife™ is a great way to connectour business and philosophy.”

Rob Beudeker, Vice President,Innovation, DSM Nutritional Products,Switzerland

We recently developed a newform of vitamin A that can beblended directly with sugar,with no need for oil. This nowmakes it much easier to fortifysugar with vitamin A, which is particularly relevant indeveloping countries.”

“The quality of new products andinnovative productforms are central toour groundbreakinginnovation program.

“Quality for Life™provides us

with a commonviewpoint –

Quality in action

FSSC 22000 certified The DSM Nutritional Products and Food Specialties businesses werefrontrunners in having the first of theirproduction facilities certified according to FSSC 22000 – the new reference for food safety.

Going for GMPDSM Nutritional Products has alreadyinvested €25 million in GMP-relatedactivities in the recent past – and we’lldouble that over the next few years. This means we can operate undercontinuously improving, state-of-the-art manufacturing and quality control conditions.

Driving innovationDSM Pharmaceutical Products’ finisheddosage drug production facility inGreenville, NC, USA responded to theH1N1 influenza pandemic threat of 2009-2010 with a total quality mindset. Thanksto its outstanding regulatory record, thesite was able to rapidly supply millions of vaccine doses to the global market,without compromising quality standards.

Trusted testsWe invest heavily in solutions that helpour customers assure product quality.Delvotest® from DSM Food Specialties is the international gold standard in milktesting, helping farmers, milk controlstations and dairies worldwide assure the quality of their milk.

Complete quality assurance

Faced with growing demand for cheaper products, it can be tempting to cut corners onquality to boost competiveness. But in a crowded global market, brandreputation is fundamental to growing andmaintaining success. Any lapse in productquality will cause lasting – or evenirreversible – damage to a brand name.

In recent years, consumers have grown increasingly anxiousabout the food they eat andmedicines they buy, followinghigh-profile issues with food and drug safety, contaminationand tampering. As a result, it is no longer enough tomake vague claims about ‘quality’.Manufacturers are under pressure tosubstantiate claims and demonstrateexactly how ‘quality’ standards areapplied to every aspect of day to dayoperations. To achieve this, they needtotal assurance that ingredients meet the highest quality and safety standards.

With DSM, you have just that. Rigorous quality controlgoverns every stage of ourproduction chain. Our quality process builds like a pyramid, encompassing the permits and registrations that give us license to operate, the ISO and/or otherstandards that govern our processes and our own internal quality systems,such as process validation, recallprocedures and complaint management.And that’s not forgetting complete serviceefficacy, supplier certification, regulatorycompliance and product documentation.With these processes firmly in place, we offer you absolute confidence in our aspiration for unmatched productquality and performance.

Reliability

YOU CAN ALWAYS DEPEND ON US

“At the ShanghaiXinghuo productionplant, strict systemseliminate batch or

ingredient confusion,cross contaminationand microbiological

contamination.

Xiaoli Chen, Plant ManagerShanghai, DSM FoodSpecialties, China

All plant operationsconform to our safety,health and environment(SHE) requirements,best practices andother relevant laws and regulations.”

Reliability

Swee-Tiam Loh, Account Manager,Dairy Enzyme Solutions, DSM Food Specialties, Japan

My role is to align with quality assurance,production and logistics to ensurecustomers’ expectations are met and evenexceeded. Out on the road, I educatecustomers about global trends and how our solutions can benefit safety, health and the planet. By sharing our expertise, we can add real value to our customers’ dailyactivities and future success. I also relaycustomer feedback to our quality assuranceand production teams, which helps uscontinually improve standards and meet expectations.”

“As an AccountManager, I know thehigh expectationsour customers have of us.

Reliability in action

Optimal food fortification DSM Nutritional Products trained theChinese Centre for Disease Control onvitamin and micronutrient analyticalmethods. Now, the governmental agencycan confidently undertake analysis andquality control to ensure fortified foodsmeet expected specifications.

Objective and credibleknowledge sharing

Nutri-facts.org provides up-to-date,science-based information on the healthimpacts, requirements and safety ofmicronutrients. Content from recognizedexternal references, supported by anindependent scientific advisory board,delivers a reliable, non-commercial,balanced source of scientific information.

Constant quality flavor ingredients DSM Food Specialties delivers flavoringredients to the same standards time and again, thanks to our DYSC(dynamic semi-continuous reaction)technology. DYSC technologies make the production process fully controlled,produce much more constant quality and control reactions carefully.

To retain brand loyalty in today’scompetitive climate, it’s vital todeliver consistent product qualityand availability.To achieve this, you need a supplier youcan trust completely. You can beconfident that any ingredient sourcedfrom DSM will be the same every time,with no cross contamination. Offeringcomplete stability and guaranteedperformance characteristics, our productsare safely packaged and labeled correctly.

DSM’s integrated supply chainapproach is specially designed to deliver a dependable productsupply – no matter where in the world you are based. We know that supply interruptions can have a significant impact on production efficiencies and profitability. At DSM we aim to minimize your exposure to such disturbances.

We also offer unmatched levels of technical and regulatory support. Across our business, we adhere to all necessary regulations and guidelines to bring you fullycompliant products, backed up bydocumentary evidence. Our specialistskeep pace with local regulatory changesand maintain close relationships withauthorities globally, so we can providethe most comprehensive guidancepossible. Plus, our technical team isalways at hand with new productdevelopment advice and productreformulation assistance.

Consistent reliability

Traceability

FOR TOTAL PRODUCT ASSURANCE

“Traditionally, purchasing isfocused on cutting prices;however products of inferiorquality can bring far greatercosts to an organization.

It is our mission to provide thebest possible raw materials thatare fair, both socially and interms of quality. We also assuresupply security by maintainingexcellent supplier relationships.”

Ben Rutten, Buyer, DSM Food Specialties, The Netherlands

Traceability

Vincent Jallier, Head of Quality, DSM Nutritional Products, France

We supply securely packaged,correctly labeled products thatcomply with legal requirementsand agreed specifications. Our stringent systems deliverabsolute safety, homogeneity and stability.”

Marc Lambrecht, Head, Global Distribution Centre, DSM NutritionalProducts, The Netherlands

It ensures seamless physical,documentary and informationflow processes to meet ourhigh demands in terms ofquality, SHE and security.”

“Our physical distributionnetwork is state-of-the-art.

“Many people workbehind the scenes todeliver a safe product.

Always prepared Our advanced systems can track, traceand recall products immediately. At DSM Nutritional Products, mock recallsare carried out regularly and a dedicatedresponse team is on call 24 hours per day,7 days per week. This ensures minimaldisruption to our customers’ productdevelopment and supply.

Xinghuo export hubAt the DSM Nutritional Products plant inXinghuo, China, the raw materials used toproduce ingredients and premixes – andtheir suppliers – must satisfy strict qualityrequirements. We provide completetransparency of origin and consistentlyhigh quality ingredients, irrespective ofwhere they come from.

Global teamworkBased in Europe, DSM PharmaceuticalProducts’ chemical ingredients operationsfollow a standardized approach formonitoring contamination andsubstitutions globally. We also work with DSM Nutritional Products’ regulatoryexperts in China to perform localanalytical testing and audits, ensuring far-reaching internal controls in thesupply chain.

Traceability in action

Totally traceable

As products are increasinglydeveloped and produced in morethan one country, value chainsare becoming more complex anddifficult to supervise. As amanufacturer, how can you beassured of the true origin of theingredients you use?

Thanks to our sophisticated IT trackingsystems, DSM can trace all of itsproducts through every stage of sourcing,production, processing and distribution.This allows us to verify quality andcompliance throughout the manufacturingprocess. Our commitment to traceabilityis also a risk management tool. We canrapidly withdraw or recall products thathave been identified as unsafe and tracethem back to source.

Sustainability

CARING FOR OUR WORLD

“Quality for Life™ createsopportunities out ofsustainability challenges.

We’re committed to reducing our carbon footprint, whiledeveloping innovative ‘Eco+’products that impact positivelyon the environment.”

Fokko Wientjes, Director CorporateSustainability, Royal DSM N.V., The Netherlands

Sustainability

Kevin Thaw, Environmental Specialist, Manufacturing, DSM Nutritional Products, Scotland

I work with colleagues on-site to improve our environmentalperformance, ensuring that we reduce our overall carbonfootprint. This benefits all our stakeholders.”

Priyadarshini Muley-Lotankar,Program Manager, NutritionImprovement Program, DSMNutritional Products, India

I manage the NutritionImprovement Program inSouth Asia, which championsthe global fight againstmicronutrient deficienciesthrough food fortificationinitiatives.”

“Through our pledge topeople, planet and profit,

we support societalcauses across the world.

“It’s my job to advise the company on how to achieve the highestenvironmental standardsacross all aspects ofmanufacturing.

Tackling hidden hungerWe develop effective, easy and affordablesolutions that help improve the nutritionalstatus of whole populations. DSMNutritional Products’ MixMe™ vitamin mixsachets and NutriRice® fortified rice kernelsprovide malnourished people with thevitamins and minerals that are absent fromtheir nutritionally poor daily diets.

Enzymes: the efficient choiceProviding solutions that help ourcustomers reduce their carbon footprint is key for DSM. Enzymes facilitate efficient,sustainable production by acceleratingcertain reactions and reducing rawmaterial usage, waste emissions andenergy requirements. Successful examples of sustainability-enhancingenzymes include Panamore™ for baking,Rapidase® Smart for the fruit juice industryand Brewers Clarex™ for brewing.

Sustainability in action

Sustainable vitamin CDSM is continuously striving tominimize the environmental impact ofits products. The carbon footprint of allour vitamin C production is certified byrelevant regulatory authorities.

Fighting food wasteToday, up to 30% of raw materials for food production and final foodproducts are thrown away because ofcontamination and / or spoilage. Firstdiscovered in the DSM laboratories in1955, Natamycin prevents the growthof moulds and yeasts that spoil food,and is used across the food industryas a safe and effective preservative.

Top classDSM has occupied the number oneslot in the Dow Jones SustainabilityIndex for five years. And inrecognition of our commitment tocorporate social responsibility,specifically our partnership with the United Nations World FoodProgramme, DSM CEO Feike Sijbesmareceived the 2010 Humanitarian of theYear Award from the United NationsAssociation of New York.

People, Planet, Profit,

The scope of Quality for Life™reaches far beyond our productsand services. Structured underthe key areas of people, planetand profit, our sustainability pillarensures we care for the worldaround us in everything we do.

For example, we invest heavily indeveloping products that help ourcustomers achieve a reduced eco-footprint. We’re working to reduce energyconsumption and the environmentalimpact of our activities while optimizingland and resource use. Since 1991 wehave been committed to ResponsibleCare® − the chemical industry’s globalvoluntary initiative on health safety andenvironmental performance. Plus, severalof our manufacturing sites are certified toISO14001:2004, the most acknowledgedstandards worldwide in this field. What’s more, we have an unwaveringcommitment to community issues and the world around us. Through our initiatives we fight critical issues, such as hunger and malnutrition, across the globe.

“At DSM, we are totally committed toliving up to our strong promises in theareas of quality, reliability, traceabilityand sustainability every single day.

Stephan B. Tanda, Managing Board of Directors, Royal DSM N.V., The Netherlands.

Quality for Life™ is DSM’scommitment to creating a safer, fully traceable, more reliable andsustainable business. With Quality forLife™, you can rest assured you are incapable hands. Since its introduction,the seal has become a trustedsymbol for high quality you can relyon. Ultimately, this helps customersdifferentiate products and protecttheir valuable brands.”

“Deeply anchoredwithin our

business, DSM’ssustainability

strategy addressessome of theworld’s most

pressing issues.

Onno de Vreede, ProgramManager, ContinuousImprovement andSustainability, DSM FoodSpecialties, The Netherlands

To quote our CEO, Feike Sijbesma, ‘wecannot be successful,nor can we callourselves successful, in a society that fails.’ We’re committed todelivering value to all our stakeholders in a sustainable,transparent manner.”

“DSM is here to protect and

reward our valuedcustomers with the

Quality for Life™

promise, superior to any commitment

in industry.

Alexander Wessels, President and CEO, DSMPharmaceutical Products, USA

As the pharmaceuticalindustry continues tobecome more internationaland global supply chainsexpand, the safety andtraceability of ingredientsand finished drugs, as wellas the sustainability of thesesupply chains, become ofparamount importance. TheDSM Quality for Life™ sealis at the heart of what wedo in demonstrating oursystematic quality program.”

“Quality for Life™

represents theexcellence we build into our products,

our services, our people and

our way of working with customers.

Rick Greubel, President, Human Nutrition & Health, DSM Nutritional Products,Switzerland

I look forward to seeing Quality for Life™

develop further as westrive to exceed ourcustomers’ expectationsand deliver peace ofmind with every order.”

Quality for Life™

For your peace of mind

DISCLAIMERAlthough DSM has used diligent care to ensure that the information provided herein is accurate and up to date, DSM makes no representation or warranty of the accuracy, reliability, or completeness of the information. This brochureonly contains scientific and technical information for business to business use. Country or region-specific information should also be considered when labeling or advertising to final consumers. This publication is distributed withoutwarranty of any kind, either expressly or implied. In no event shall DSM be liable for any damages arising from the reader’s reliance upon, or use of, these materials. The reader shall be solely responsible for any interpretation oruse of the material contained herein. The content of this document is subject to change without further notice. Please contact your local DSM representative for more details. All trademarks listed in this brochure are either registeredtrademarks or trademarks of DSM in The Netherlands and/or other countries.

Literature code: H0005 © Royal DSM N.V.2011

To find out more please visit our website or email us today.

www.qualityforlife.com quality.forlife@dsm.com

For DSM, quality is a way of life. This is the core of Quality for Life™.

Quality for Life™ is the mark of quality, reliability and traceability. It means that DSM customers are getting the bestnutrition & health ingredients, knowing the source on which they depend. Quality for Life™ means sustainability. It symbolizes our commitment to our environment, consumers, our business partners, our people and the regulatoryframework that governs our operations.

With the Quality for Life™ seal, we guarantee peace of mind for you and for your customers.

www.qualityforlife.com