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AWARDS AND CERTIFICATIONS IN QUALITY MANAGEMENT

TOTAL QUALITY MANAGEMENT

Presented ByYeshwanth Chinnabandar

Pratik V PandhareDarshan B V

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DEMINGS PRIZE

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What is Deming prize ?

One of the highest awards given for TQM initiatives,

It was established by JUSE in December 1950,

Any company in the world is allowed to participate and get recognised,

It is annually awarded.

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How was Deming prize established?

Dr. W.E. Deming was invited to Japan by JUSE in July 1950,

He lectured on statistical quality control to many of the executives, engineers and researchers of Japanese industry,

He donated his royalties to JUSE, In appreciation to the this JUSE

unanimously made a resolution to establish Deming Prize.

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Categories of Deming Prize

The Deming Prize for Individuals The Deming Application Prize The Quality Control Award for Operation

Business Units.

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Checklist for Application

Outline of the organisation Organization and management TQM promotion Policy management Human resource development Information management Implementation status of quality control Overall defects Future plan

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Structure And Roles Of Deming Prize Committee

The committee members consists of TQM experts from industry and academic field The Deming prize committee

Steering committee

Individual selection committee

Examination Committee

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Deming Prize winning Indian Companies

YEAR COMPANY

1998 Sundaram-Clayton Limited, Brakes Division

2003 Mahindra and Mahindra Limited, Farm Equipment

Sector

2005 Rane Engine Valves Limited

2008 Tata Steel Limited

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Malcolm Baldrige National Quality Award(MBNQA)

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What is MBNQA?

America’s highest honour for innovation and performance excellence in quality,

Named after former United states secretary of commerce, Mr. Malcolm Baldrige,

Started in the year 1987 Issued by United States National

Institute Of Standards And Technology.

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Criteria For Performance Excellence

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Categories

Manufacturing Service Small Business Education (added 1999) Health Care (added 1999) Nonprofit (2005)

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Some of the Winners

COMPANY YEAR CATEGORY

Lockheed Martin Missiles and Fire

Control, Grand Prairie, TX

2012 Manufacturing

Henry Ford Health System, Detroit, MI

2011 Health care

Montgomery County Public Schools, Rockville, MD

2010 Education

PRO-TEC Coating Co., Leipsic, OH

2007 small business

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ASQ Certification

ASQ-American Society for Quality ASQ certification is a formal recognition

by ASQ that an individual has demonstrated a proficiency within, and comprehension of, a specific body of knowledge.

Nearly 150,000 certifications have been issued to dedicated professionals worldwide

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Categories

Calibration Six sigma Quality auditor Quality engineer Quality technician Software quality engineer Reliability engineer

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The European Quality Award  Referred to as the EFQM Excellence

Award. Awarded annually by the European

Foundation for Quality Management. TQM propagating Organization. EXCELLENCE

Excellent organisations achieve and sustain superior levels of performance that meet or exceed the expectations of all their stakeholders.

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EFQM MODEL

50% 50%

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Winners and Categories

2004 Kocaeli Chamber of Industry

2005 FirstPlus Financial 2006 BMW  2007 Lauaxeta  2008 Bosch  2011 Bilim

Pharmaceuticals 2012 Robert Bosch

GmbH Bamberg Plant

Large Organisations and Business Units

Operating Units of Companies

Public Sector Organisations

Small and Medium-sized Enterprises (SME’s)

Recent Winners Categories

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CII-EXIM Bank Award For Excellence

CII and Export Import Bank of India- Collaborated.

Award for Business Excellence. Aim- Competitiveness of India. Based on the internationally recognized

EFQM Excellence Model.

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Winners

2006 TCS. 2005 Tata Motors Ltd. 2002 Infosys. 2000 Tata Iron and Steels Co. Ltd. 1998 Maruti Udyog Ltd. 1997 HP India Ltd.

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ISO 22000:2005-FOOD SAFETY MANAGEMENT SYSTEM

A management system designed to enable organizations to control food safety hazards along the food chain in order to ensure that food is safe at the time of consumption.

Features First global food safety standard. Harmonizes the voluntary international standards. Employees proven management system principles. Enables a common understanding of what a food safety management system

is.

Requires legal compliance checking.

Integrates existing good practice.

Internal and external monitoring.

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Process Approach

Plan•What to do?•How to do it?

Do•Do what wasplanned

Check•Did things happenaccording to plan?

Act•How to improvenext time?

A desired result is achieved more efficiently when related resources and activities are managed as a process

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Bureau of Indian Standards

Introduction Established in 1987. Head quarters in New Delhi Earlier known as ISI(Indian Standards

Institution) Founder member of ISO.

Standard Formulation and Promotion Major function is formulation, recognition and

promotion of Indian Standards. As of 31 August 2013 19607 standards

formulated by BIS are in force. Separate Division Council to observe the work

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BIS FUNCTIONS

Product Certification Aims to provide 3rd party guarantee of quality,

safety and reliability Conformity is ensured by regular surveillance Special certification schemes for few products

like Gas cylinders, regulators, milk etc. Hallmarking

Official record of purity of precious metal articles.

Protect the public and oblige manufacturers to maintain standards

Gold and silver under purview of Hallmarking

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Rajiv Gandhi National Quality Award

Constituted by BSI in 1991 Annual Feature Designed similar to Malcolm Baldrige National Quality

Award in USA, Deming Prize in Japan and European Quality Awards

RGNQA helps improve quality by Encouraging improvements, customer satisfaction Recognizing quality achievements Establishing guidelines and criteria to evaluate oneself Guide other organizations who wish to achieve quality

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Awards and Commendations

Large scale Manufacturi

ng

Small Scale Manufacturi

ng

Large scale Service Sector

Small scale Service Sector

BEST OF ALL

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Eligibility to Compete

The organization should, Be located in India have been in existence for at least three

years Be situated at one place or a unit of an

organization housed at one location Be never convicted by any court for

deficiency in product or service Not be a manufacturer of products, like

tobacco and liquor etc which are injurious to health.

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Assessment Criteria

Large Scale Org•Leadership•Policies•Objectives•HRM•Resources•Processes•Employee Satisfaction•Business Results

Small Scale Org•Leadership•HRM•Processes•Customer focused results•Impact on society•Business Results

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The Golden Peacock Award Instituted by Institute of Directors in

1991 Total Quality improvements in

manufacturing and service organizations in India

Stimulates organizations to rapidly accelerate the pace of consumer-oriented improvement process

Scoring and evaluation is based on Approach Deployment Result

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Benefits to the Organization Build your Brand Equity Award winners can use the Golden Peacock

Award logo for one year on all their corporate stationery which evidences to all its customers and suppliers the highest accolade claimed by the company.

Company and personal recognition worldwide Preparation helps to inspire and align the entire

workforce and rapidly accelerates the pace of   your improvement. Even if you don't win the award, the feedback from the self-assessment gives a key input to your strategic planning process and puts you on way to achieving world-class status.

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Conclusion

Identify critical process that need improvement

Identify organization that excels in the process

Develop benchmarking, best practice Provide guidance Stimulate companies to improve quality

and productivity

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