QTrac Quality Management & Costing

VISION

MISSION

Provide Clients with a strategic advantage through

the measurement and reduction of quality costs.

Capture and analyse the cost of quality combined

with lessons learned to improve business processes and drive

profi tability.

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QTrac: Competitive Advantage through Quality Costing

2

Quality costing is a business tool to evaluate the effectiveness of a quality management strategy. It is a good indicator of a company’s organisational performance and its’ cost effi ciency and, if implemented well, quality costing offers a business a distinct competitive advantage.

QTrac identifi es quality cost ineffi ciency and lessons learned to improve business systems, mitigate risk and boost bottom-line profi t.

STRATEGY

Q

U

ALITY MANAGEM

EN

T

COST EFF

ICIE

NC

Y

PR

OF

ITA

BIL

ITY

LESSO

NS

LE

AR

N

CO

MP

ET

ITIV

E A

D

VANTAGE

QTrac

ED

QTrac Quality and Cost Management

3

QTrac Business PropositionMeasure to Manage

Executive Control Promotes full understanding and control of costs

and investment in quality with discrete and real-time information

Ensures visibility with quality metrics Converts data to knowledge to wisdom

Profi tability Quantifi es return on investment Measures direct and indirect quality costs Informs investment decisions and budgeting

Continual Improvement Improves accuracy and reliability of quality data Facilitates risk identifi cation and mitigation Improves future projects through lessons learned Enhances project performance Retains knowledge and corporate memory Implements Client focussed training and

coaching Develops human competence and data analytic

skills Increases effi ciency and productivity of personnel

Knowledge Management Models quality management and costing Embeds learning in the organization Enhances communication and collaboration Replaces guesswork with science Promotes benchmarking and best practice

Predictability Enables budgeting for quality Optimises resource allocation Identifi es trends in poor quality Standardises quality cost metrics Improves effi ciency and effectiveness of

the quality system

4

QTrac Scope of Services

Implementation Services• Business and gap analysis• Implementation management • Project management

1

Technology Services• Maintenance and support • Customisation• Integration• Data management and reporting

2

Training & Customer Care• Skills and knowledge training• Software training• QTrac user certifi cation• Coaching and customer care

3

Imp

lem

entation

Services

Technolo

gy Services Training &

Customer

Care

5

QTrac Scope of Services

Implementation Services

Business and Gap Analysis

• Business process requirements• Functional and interface requirements• Identifi cation of gaps• Recommendations • Final implementation proposal

Implementation Management

• Software customisation• Customisation of training material• Super user training• Interface development• Handover to Client

Project Management

• Stakeholder management• Budget and cost control• Schedule and control• Team dynamics• Communications management• Change management• Risk management• Document management• Commercial agreements• Contract management• Procurement management• Quality management of project• Consultancy

Implementation

Services

6

QTrac Scope of Services

Technology ServicesData Management

• Data analysis• Diagnostics and trending

Continuous Improvement

• Continuous alignment with quality best practice

• Release and version management

Integration

• Integration between QTrac and Client specifi c systems i.e. SAP or Oracle

Licencing

• Commercial agreements• Administration• Models• Annual renewals

Maintenance & Support

• Help desk support services• Service level agreement • Service level management• Service level reporting

Customisation

• Enhancement of current features • Customer specifi c enhancement

Technology

Services

7

Training & Customer CareSoftware

• QTrac Basic• QTrac Intermediate• QTrac Advanced

Certifi cations

• Member of the SAIIE and ECSA• Member of the (AACESA), • Member of ASQ• Member of the SA section of the

USA-based association for the advancement of cost engineering

• North West University accreditation at NQF level 8

• Continuing professional development (CPD)

Skills & Knowledge

• Quality costing for operations• Quality costing for middle

management• Quality costing for executives• Quality assurance and control in

project management• Benchmarking and lessons

learned• CoachingTraining &

Customer Care

QTrac Scope of Services

8

9

Translating data to

wisdom

Contact Us:

QTrac (Pty) Ltd+27 11 475 1030