1. 1. Jeffery Gray (480) 369-7062 12509 W Woodland Ave Avondale, AZ 85323 scrilla51@hotmail.com Information Technology Professional Quality Assurance Test lead TOP PRODUCING PROFESSIONAL with more than 20 years experience in software testing and analysis including complete comprehension of the SDLC. Demonstrated expertise in customer support, marketing, and key account management. Combining strong planning, organization and consensus building qualifications with effective writing and presentation skills. Exceptional planning, analytical, and organization skills. OBJECTIVE To secure a position as a Senior Quality Assurance Analyst. Professional Experience Senior QA Software Test Lead: JP Morgan Chase January 2012 Present - Team Lead for Application Express (APEX) applications within JP Morgan Chase. Assigned and monitored multiple tasks for a team of two stateside testers and five off shore resources. - Actively create test scenario and test cases in Application Lifecycle Management (ALM). - Established an up to date regression test bed for every assigned application in APEX. - Presided over defect calls with Developers and Business Analysts during the testing cycle. - Prepared and deliver accurate data assessments of the status of work assignments for new, or potential defects with possible fix actions that may hinder the testing process. - Resolved issues in consultation with developers, business partners, and other appropriate IT organizations for tracking requirements and defects to secure proper functional testing of the product. Senior QA Software Tester: Technisource/Wells Fargo August 2010 January 2012 - Team Lead for Security Rational Application (SRA) applications within Well Fargo. Assigned and monitored multiple tasks for a team of six off shore resources. - Responsible for planning the migration and subsequent testing of (website) code and databases to a newly constituted network infrastructure hosting websites serving the financial services industry at Wells Fargo. - Developed test plans and for testing web-based intranet applications in accordance with functional specifications. - Actively participate in team meetings, by preparing and delivering accurate data assessments of the status of work assignments and new or potential defects with possible fix actions that may hinder the testing process. Senior QA Software Test Lead: TEK Systems/Junior Achievement July 2009 December 2009
2. 2. - Developed and executed test scenarios for a data warehousing application that incorporates a web-based user interface. Tasked to develop installation packages and documentation for upgrades and software patches deployed into the development, test, and production environments. Primary point-of-contact with software vendor(s) for quality-assurance issues associated with the application and primary technical resource for production support staff. - Accomplished Website Testing for Junior Achievement Services to ensure proper working applications for web based learning tutorials and gaming, while identifying defects and annotating test results in Mercury Quality Center for resolution with development. - Completed translations from English to several different languages for online gaming utilizing XML scripts in notepad and Dreamweaver. - Created test cases and automated regression test scripts utilizing QTP within Mercury Quality Center. Senior QA Software Test Lead: Cook Systems/FedEx Freight September 2008 March 2009 - Responsible for leading a team of four software testers testing the functionality of web-based educational software and validating the integrity of the data used to develop tests and curriculum to meet state FedEx business standards. - Create, execute and monitor regression test plans utilizing Mercury Quality Center, QTP, SQL, QMF, TSO, ISPF and Excel documents in conjunction with business requirements. - Identified operational concepts and procedures to ensure test plans are consistent with operational procedures. - Accomplished Website Testing for FedEx Freight Services to ensure proper working applications for web based customers, while identifying and annotating test results for resolution with development. Senior QA Software Tester: TEK Systems/Verizon Business November 2006 September 2008 - Resolve issues in consultation with developers, business partners, and other appropriate IT organizations for tracking requirements and defects to secure proper functional testing of the product. - Create, maintain and monitor test plans utilizing Insync (replaced File-Aid), QTP, SQL, QMF, ISPF, TSO, Excel spreadsheets and Word documents in conjunction with executing test steps and storing the results in Mercury Quality Center. - Provide User acceptance test (UAT) and End to End (E2E) system support to continue provisioning control through Network Provisioning (NETPRO) and proper flow of test orders within testing environments. - Test Lead for several high profile projects within Verizon Business, where my ability to analyze and balance multiple tasks lead to my assignments being completed ahead of schedule with a 100% pass rating. - Actively participate in team meetings, by preparing and delivering accurate data assessments of the status of work assignments and new or potential defects with possible fix actions that may hinder the testing process.
3. 3. - Conduct all types of application testing as needed, such as: system, functional/regression and stress/load testing. Senior QA Software Test Lead: DataTrend Inc./Qwest March 1999 - February 2004 - Developed testing standards and procedures for compliance testing of Windows-based terminals (WBT) for Qwest Communications. Developed test methodologies and test plans and conducted consumer testing of Qwest's GUI website. - Created PL/SQL scripts along with detailed test plans and test cases per business requirements as stated in the original test documents. - Prepared test environment for System testing, execution of test cases and documenting test results in the project matrix. - Test Lead for numerous high profile projects for the Data Team: Centrex 6.0, PBX 4.0-5.2, Major project releases 5.2, 6.0, 7.0, 8.0. - Utilized Test Director/Mercury Quality Center for planning and scheduling tests, analyzing results, and managing defects and issues. - Co-Authored the Data Teams interactive website providing customers 24 hour access to vital stored account information, using ASP, XML, Visual Basic, and HTML programs. - Developed a DATAGEN (UNIX) script for enhancing the advanced search for customer records and billing upgrades. Quality Assurance Tester: MCI/WorldCom October 1996 - March 1999 - Created detailed test plans from the original business requirement documents and formulated the information into viable test cases. - Improved Data mining and UNIX mainframe operating procedures by creating automatic search files (PL/SQL format) for locating numerous MCI/WorldCom billing accounts. - Performed object-level, system-level, EDI and graphical user interface (GUI) testing utilizing File-Aid and ISPF. Solid Windows 9X, XP and NT platform experience. - Test Lead for NACR 98-1, Hyperstream Flexible Pricing 98-1, Y2K 98-3, Frame Relay 98-4, Talisman 99-2, Day Won 99-2,Code One 00-1. Systems Program Analyst: Kaman Sciences June 1994 - October 1996 - Worked directly in unison with program testers, to evolve and support the implementation of new missile warning circuits for the United States Air Force. - Developed new test procedures to properly execute the mandatory software upgrades to the mainframe and associated peripheral devices.
4. 4. - Trained and proficient in operating the Survivable Communications Integration System (SCIS), UNIX mainframe and all associated peripheral stratus equipment located within Cheyenne Mountain Air Station. Prior Professional Experience United States Air Force - Cheyenne Mountain Air Station, CO May 1984 - June 1994 - Communications Specialist - Computer Analyst - Military Training Instructor Technical Skills Software - ALM, QTP, Mercury Quality Center/Test Director, Clearquest, WinRunner, Visual Basic, PL/SQL, UNIX, Windows XP, Windows NT, XML, ASP, DB2, JCL, TSS, Informix, C++, HTML, JONAS, LOTUS Suite series, Notes, Outlook, Exchange; LAN/WAN, MS Word, Excel, Natural, LINUX, LoadRunner, Ethernet, ISPF, Oracle, File Aid, Insync.