Pyxis Usergroup Meeting September 23-25, 2008 Journey to Product Excellence Shawna Wilkerson Sr....

Pyxis Usergroup Meeting

September 23-25, 2008

Journey to Product Excellence

Shawna Wilkerson

Sr. Product Manager



Topics

•Operational Excellence Projects, Impact and Timing

•Process Standardization and accountability

•Design Excellence Improvements



Method Utilized for . . .

Lean Thinking

• Inventory Reduction • Cycle Time Reduction • Removing non-value-added steps• Removing Waste

Design Excellence

• New Products, Processes and Services• Designing new systems when Incremental Improvement Cannot Close the Gap• Using DFSS tools, including strong VOC rigor to design for differentiation

Six Sigma (DMAIC)

• Improving Existing Products/Processes and Services• Root Causes, • Eliminating Defects

Six Sigma methods

Current Products

Future Products



DET Project Successes

Project ResultsCUBIE Hardware >7000 units remediated – continuing

into FY08 and FY09

Bio ID Cloudy Lens 6000 BioID’s refurbed to date

Western Digital disk array Remediation complete

CD Duplication Making disks in-house since Jan ’07, Error rate near zero

BioID Security All 2300 accounts remediated, nearly all by remote Regedit fix

Carousel Drawer Mis-pocketing

More reliable sensor replaced old sensor, in stock and being placed in field under PMs

Non-Pike Motherboard Remediation complete



Project Phase Metrics

Connect Analyze Phase

#scans between lock-up

Service Time

LCD Touchscreen Failures

Analyze Phase

% of Out of Box Failures

MiniDrawer Improve Phase

Service Time

Projects Near Realization



Project Phase Metrics

MS3500 Reliability

Measure Phase

Out Of Box Failure rate for MS3500

Long-Term Data Team

Measure Phase

Develop a system to collect the right data to measure our success and to find the largest opportunities

Hard Drive Measure Phase

Reduce Hard Drive/Image failures

New Projects



Topics






Global Development Process: New System Approach

Actual Practice

Compliance• FDA

• HIPAA

• ISONew GDP

HarmonizationCTS Product Development

Operational Excellence



GDP: Key Enhancements

• Scaling Concept – Risk based• Risk Management throughout• New Phase 0 – Concept Generation• Updated Phase 1 – Concept Definition

– To include Validation of User Needs• Shifting Activities Earlier in the process• Recognize system planning process needs• Greater Emphasis System Design and Architecture• Stable Product Requirements at end of Phase 2• Release-ready by end of Phase 3• Design Transfer planning and execution• Phase 6 – End of Life• Control Points and Effectiveness Checks



Topics






DEx is essentialto meet quality

goals

DEx is essentialto meet quality

goals

Process Improvementswith Design Excellence (DEx )

Time

DEx Benefit

Z ()

6

4

2

0

Process Improvements Only (Process Entitlement)

5

3

1

DEx Moves Us Beyond Improving Existing Designs and ProcessesDEx Moves Us Beyond Improving Existing Designs and Processes

DEx : Moving Beyond Process Entitlement



Reactive Design Quality

Transition to ...

Predictive Design Quality

Moving from Reactive to Predictive

FROM:– Evolving Requirements– Design Rework and

Tweaking– Build and Test iterations– Measurement– “Test in” Quality

TO:– CTQ Flow down from

Customer Expectations– Control Critical Design

Parameters– Modeling and Simulation

with Design and Process Capability Flow-up

– Statistical Quality Prediction

– “Design in” Quality



Timeline

• Core improvements are included in new Global Development Process

• Teams are following these principles –you will see them in tomorrow’s new products

• We will also train 1st wave of Design Excellence Belts - Oct 08 – “Expert Engineers” to deep dive on the most critical design issues



Medication Dispensing Future

– Focus on improving patient safety– Significantly improve clinician workflow

and ease of use– Significantly improve reliability and

quality– Lower the total cost of ownership for

customers– Unified medication and supply dispensing

offering



• Med and Supply

– Total Inventory Management• Refrigerated Medications• Patient Specific and Odd-ball medications• Tissues and Biologics• High cost supplies (RFID)

– Single Platform• Leverage common design principles• Maximize common / interchangeable components• Common underlying infrastructure/architecture / data model

– World-Class User Experience• Intuitive• Useful / Usable / Desirable• Simple / Safe / Familiar

– Advanced Information & Analytics• Normalized Data• IDN Support• Improved actionable reporting capabilities

Next Gen DispensingConcepts



Next Generation: The Medication Management Continuum

In RoomOutside Room Hallway/ Care PodMed Room

The four medication storage options above may be mixed and matched for use throughout a healthcare facility to support specific needs of different care areas

With this system, the modular units have flexible capacity to meet location and potential facility constraints

Cardinal Health may not make this product available for commercial sale.




At remote locations such as the nurses desk, any PC or handheld, nurses can plan their medication administration tasks in advance by accessing med-related information and also queue up meds for dispensing before going to a dispensing cabinet

Cardinal Health may not make this product available for commercial sale.



Questions?



Enhancements and Wish List Discussion

• Group

Pyxis Usergroup Meeting September 23-25, 2008 Journey to Product Excellence Shawna Wilkerson Sr....

Documents

Transcript of Pyxis Usergroup Meeting September 23-25, 2008 Journey to Product Excellence Shawna Wilkerson Sr....