PurcoSA2014 WeCollaborateSA Strategic Social Media for Sellers
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Transcript of PurcoSA2014 WeCollaborateSA Strategic Social Media for Sellers
TAKING THE CONVERSATION FURTHER The Internet has fundamentally changed the way
people find, discover, share, shop, & connect.
Join the conversation @PURCOSA
@WeCollaborateSA @mylifescape #SocialMedia
#PURCOSA2014
STRATEGIC SOCIAL MEDIA SELLERS FOR
LET’S EXPLORE
The purpose of this presentation is to help marketers and brands create a social media strategy that caters to their target community, with thought starters on how to be outstanding.
If you wait for the time to be right, you'll be waiting a long time. PLAN for the right time,
then move forward with purpose! #WeCollaborateSA
1. Things change. All the time. Build relationships, not channels.
2. Broadcast is so 1930’s. Share your story, without shouting.
3. Leverage touchpoints and integrate.
4. Social media is far past the experimentation and “shiny new object” phase
5. Be outstanding. That means you need to stand out.
5 important things I’ve learnt about Social Media
Today
How to set up your social media accounts How to collaborate with peers
The importance of sourcing remarkable information and content The value of sharing knowledge
Mapping out the right way to promote ideas and products and how that can change your business
Tips on being social at the PURCO conference
In a tweet
@mylifescape
PART I
So what is all the Social Media hype about?
It’s about connections
• Supports your marketing and communication strategy • Consumers feel that they have access to your brand • Word of mouth and building brand identity • When someone mentions your brand in social media, there is much
more potential for other people to notice • Monumentally easier for conversations to spread • Conversations have the potential to reach a much larger audience
than ever before.
#Connecting
Social media allows businesses to have a pulse for what their customers are thinking and feeling, and allows for
easy social interaction.
Why brands are still hesitant to embrace Social Media?
What if people say awful things about us?
#TheCustomerIsAlwaysHeard
Resolution through preparation
• Escalation grids • Using the right monitoring tools • From fright to delight • Does it make sense for our business? • Does it make sense for our type of content? • Which channels do my potential fans spend time on?
PART II
The benefits of social media marketing include brand awareness, building your overall profile with specific
audiences, connecting with a broader conversation in your niche, and driving traffic and exposure to your key content.
Choosing the right channel
Choose those that best meet your needs and monitor, or hire someone to monitor, them closely. Social media only works if
you stay involved.
Increase customer loyalty and brand affinity
Social platform cheat sheet
NEED TO KNOW
Most established channel. Broad reach. Advanced targeting.
Well established. Huge potential for reach. Time intensive.
Owned by Facebook. High engagement through integration.
Business-focused social media for marketers. It’s more than a CV.
WHO’S ON IT Everyone. Teens using it less. Images and video is key.
Wide audience. Tech. Marketing. Entertainment. News.
Millennial & teens, early adopters. Fashion. Nature. Photography.
Business people. Recruiters. Brands. Thought leaders.
SOCIAL IN SA 11.8 Million users 9.2 Million via Mobile
6.6 Million users 7-9 best time to post
1.15 million users 3.8 million registered accounts
HOW PEOPLE USE IT
81% of posts are photo’s Ave updates 150 char long
140 characters 51% of tweets contain links 61% contain hashtags
Upload images. 15 second videos. Hashtags. Location based. Likes.
Build personal brand. Search for jobs. Share knowledge. Join groups.
HOW BRANDS USE IT
Publish high quality visual content. Extension of brand campaigns. Non fans to fans. Deal with complaints.
Competitions and sports related content get most retweets Real time participation is key. Host twitter chats. Respond to questions and customer support.
Publish high quality visual content to engage with fans. Leverage influencers. Build visual brand experiences and competitions.
Content distribution, publishing tech, business, news and insights. Text and visual content. Recruitment. Ask questions. Advice.
WHAT IT CAN HELP ACHIEVE
Awareness. Brand equity. Purchase intent. Traffic. Reach and insights.
Awareness. Brand equity. Purchase intent. Traffic. Reach and insights.
Creatively extend & integrate your TV campaign. Build a visual aspect to your brand.
Brand equity and engagement. Establish brand as “the company to work for” Connect with decision makers.
ROI Shares. Comments. Likes. Video Views. Engagement.
RT’s. @replies. Favourites. Followers. Hashtag usage.
Likes, Comments, Hashtags, Shares.
Comments. Likes. Shares. Reach. Interactions.
INTERESTING Fastest Growing Segment 31 – 40 crowd Best time to post 9am – 10am and Thursdays
Extremely high engagement. 85% of tweets come from mobile devices. Twitter overtakes FB usage fro SA brands.
Cape Town dominates. Most popular hashtags #SouthAfrica #CapeTown #Love
Customize your background is a new feature. Integrate your slideshare.
*SOME INFO & STATS SOURCED FROM: WorldWideWorx: Social media landscape Report 2015 & 360 *INSIGHTS BY #WECOLLABORATESA
“Communities already exist. Instead, think about how you can help that community do
what it wants to do” - Zuckerberg
How do we create communities?
PART III
Let’s get social
• How to use Twitter for business
If you want to grow your business, or improve your relationship with your existing customers, a strong Twitter
presence is a must.
“Twitter is a link in the communication chain, not a stand alone strategy”
Getting started with Twitter
Make sure you are signed in to your email on the same device – you will get an activation email at the end of the process.
Choosing a Username
• This is the name your followers use when sending @replies, mentions and direct messages
• It will also be the URL of your Twitter profile page
• You can change your username in your account setting, as long as the username is not already in use
• Usernames must be fewer than 15 characters
Setting up a Twitter account
Go to www.twitter.com 1. Enter your full name, email address and a password 2. Click sign up for Twitter 3. On the next page, you select a username
Setting up a Twitter account
3. Double check your details 4. Click create my account 5. You may be asked to complete a Captcha to let them know you’re human 6. You will receive a confirmation email
Choosing your twitter handle
• Don‘t make your Twitter handle something completely random – this is a branding opportunity
• Don‘t use numbers, example: @Chez123
• Don‘t use an underscore, example: @Che_Smith
Next: Personalize your account before you begin interacting with and following people.
Setting up a Twitter account
Profile pictures for Twitter Format .jpg or .png. Profile Photos at 400x400 pixels Header Photos 1500x500 pixels
Setting up your profile
Personalize your account before you begin interacting with and following people. Before you add your information, your account will look inactive.
Add your avatar
Click “the egg” to update your profile Click the camera icon over your profile image and upload a picture. Click on the “upload” button and select the best photo to represent you or your company. Brands should use your company’s logo.
Note: Format .jpg or .png. Profile Photos at 400x400 pixels Header Photos 1500x500 pixels
Before you start following
• Tweet a few times
• Give potential new followers an idea of the type of content you will be sharing
• Your most valuable asset is the information you share with your followers
• Content is the deciding factor for whether you get a follow back
Start tweeting
Follow @PURCOSA Create a tweet, add the hashtag #PURCOSA2014 at the end of your tweet Press Tweet
Know the Lingo
@ at Mention RT Retweet DM Direct Message # Hashtag
Know the Lingo
@ at Mention Used to call usernames in Tweets Used to reply and mention another user account in your tweet @PURCOSA
Know the Lingo
RT Retweet An RT is placed before the retweeted text when users retweet what someone else has tweeted
Know the Lingo
DM Direct Message These are private messages between the sender and follower Use @ before as it specifies who the DM is for
Know the Lingo
# Hashtag Used to mark keywords or topics in a tweet Used to categorize topics, categories Certain # trend is used before a relevant keyword with no spaces or other symbols Clicking on a hashtagged word in any message shows you all other tweets marked by that hashtag
#PURCOSA2014 #WeCollaborateSA #SocialMedia #FF
What do I tweet about?
The media are in this environment so reputation is everything here Ask your followers for their opinions
If they retweet or share your content, show your fans that you care about them, by giving them a shoutout
Reward loyal fans through giveaways, brand swag and personalised brand experiences
Think of social media relationships the same you would real life relationships You have to put in time for it to have meaning
Make sure your brand is protected by addressing negative feedback ASAP
What do I tweet about?
Be relevant Keep your customer base up-to-date on your events
Promote recent blog articles or news update your consumers about products/services
Give real-time updates at conferences and events Offer customer service and support
Know what you want to share Know who you want to connect with
What do I tweet about?
If tweets are too long, or you want to link a URL to a website or image use URL shortening software to shorten to usually 20 characters.
Try bitly
Social media efforts should always be an intuitive, natural extension of current brand strategies, strengthening brand
identity and driving customer affinity.
Questions ?
Our services
DIGITAL COMMUNICATION SPECIALISTS WeCollaborate specialises in consulting and communication. We are driven by integration and innovation with a strategic mindset, bringing ideas to life. You have an objective, and we will meet your brief by developing tailor made solutions, with the right people, to transform your business. We specialise in three significant areas of digital consulting and communication. Strategy, Connectivity and Education. EDUCATION With our passion for people and education we offer bespoke workshops, in-house training and we groom you and your teams with the skills and knowledge you need to function with purpose in the social world. STRATEGY Our strategic focus is on business, brand and social media strategy. We will conduct business and process audits in discovery sessions, in order to develop an integrated strategic approach, with KPI’s and measures of success. CONNECTIVITY We understand that being connected is an imperative part of business and life. We will provide you with everything you need to stay connected in hardware and IT solutions. Collaboration. We simplify digital, working with the right teams, to deliver outstanding work. This forms the back-bone of WeCollaborate.
CHERYLANN SMITH Digital Innovator & Specialist I am a passionate, innovative big picture thinker who can connect digital and social to all other aspects of the client business to drive growth opportunities
THANK YOU
[email protected] za.linkedin.com/in/cherylannsmith
Adopt Adapt and Flourish
MIKE Communication solutions. I believe the world should always be connected. I provide hardware & Backup solutions. Technical support. Systems integration. [email protected]
Exhibitor and Partner list
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