Public sector innovation lessons from E-Estonia / Siim Sikkut
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e-Estonia: Building a Digital Society Siim Sikkut ICT Policy Adviser
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Slides from OECD Public Sector Innovation conference talk on 12 November 2014 - lessons of what works from experience of E-Estonia (aka digital innovation)
Transcript of Public sector innovation lessons from E-Estonia / Siim Sikkut
e-Estonia:
Building a Digital Society
Siim Sikkut ICT Policy Adviser
@
Intro to e-Estonia
Image source: e-estonia.com
84% of people online + internet everywhere
LESSONS FOR PUBLIC SECTOR INNOVATION
It takes leadership
Image source: ria.ee
e-Cabinet: paperless government since 2000
Role of govt: environment / platforms
Image source: ria.ee, id.ee
National eID and data exchange layer X-road: since 2001
Enable bottom-up innovation
Image source: ria.ee
100% of companies’ annual reports done online
Incentives matter: carrots
Image source: id.ee
180+ mln digital signatures to date
Incentives matter: sticks
Image source: digilugu.ee
E-health: nation-wide digital health record and e-prescriptions
Going beyond pilots: rethink wider processes
Image source: e24.ee
Prefilled e-Tax declarations: 95% of total
Take risks seriously: manage, not avoid
Image source: chippewa.ca
Cyber security through security-by-design and risk management
Govt-as-start-up approach
Introducing e-residency: http://e-estonia.com/e-residents
Remaining challenges:
Keeping up the pace of change Keeping users/needs in focus Scaling of innovations across public sector Measuring the effects => coordination need
