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Amman 2013

E-government lessons from

Estonia

Agenda

Journey Way forward

Infra People

X-road

E-banking

PKI

Digital living

Baseline

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Introduction - Estonia

Population: 1.3 million

Capital: Tallinn

Language: Estonian

Introduction – e-gov usage

© EuroGeographics Association for the administrative

boundaries

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Base-line – e-banking

Server side and client side

computing

Standards, technology &

solutions

Open source in e-

government

E-banking • 99.6% transactions on-line

• Every bank has internet

banking

• No major security incidents

• Trusted by everybody

• Promoted by banks and

government

Base-line

Server side and client side

computing

Standards, technology &

solutions

Open source in e-

government

X-road • National interconnectivity

fabric

• 600 systems connected in

real time

• Legislative framework for

data storing and usage

• Proven in first cyber war

2007

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Base-line

Server side and client side

computing

Standards, technology &

solutions

Open source in e-

government

E-tax • 94% taxes declared on-line

• 0,5% GDP growth by saving

time

• Improved discipline

• E-taxpayers have priority

• Huge savings from

manpower

• Among most efficient tax

administrations in the world

Base-line

Server side and client side

computing

Standards, technology &

solutions

Open source in e-

government

E-business register • Company registration within

18 minutes

• 88% companies registered

on-line

• 98% annual reports

submitted on-line

• Full transparency

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Base-line

Server side and client side

computing

Standards, technology &

solutions

Open source in e-

government

E-invoices • Government doesn’t accept

paper invoices from 2012

• Nation wide e-invoice

standard from 2008

• Companies start to ask fee

for paper invoice

Base-line

Server side and client side

computing

Standards, technology &

solutions

Open source in e-

government

Digital signature • More than 100 million e-

signatures given from launch

in 2001

• 80 000 e-signatures given

daily

• Compulsory for everyone

• Cross-boarder integration

with 11 countries

• Mobile digital signature

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Base-line

Server side and client side

computing

Standards, technology &

solutions

Open source in e-

government

E-elections • First e-election in 2005

• 6 e-elections so far

• e-voters for 2013 elections –

24,3%

• 66 000 man days saved for

government

• Major increase in turn out

Base-line

Server side and client side

computing

Standards, technology &

solutions

Open source in e-

government

Internet access as

human right • Law was issued at 2000

• We see it as essential part

of the life during 21st

century

• Massive government

programs to build Internet

back-bones

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Base-line

Server side and client side

computing

Standards, technology &

solutions

Open source in e-

government

NATO Cyber

Defense Center • Created after first cyber war

in 2008

• International military

organization

• Yearly military exercises in

order to improve defense

capabilities

Base-line – much more

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Base-line – what does it all mean

We are truly happy with our e-lives

Country smaller than average city in

Asia has put itself on world map

ICT sector is biggest exporter in

Estonia

IT has enabled fast economic growth

We feel proud about our e-gov

The journey

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Steps along the way

Will power

E-inclusion

Infrastructure

Early champions

Build rather than buy

Will power

Nation wide believe into IT and values

it brings (speed, clarity, transparency, simplicity)

Strong political will and cooperation

Fast decision making

Investing into IT even during difficult

times

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E-inclusion

Tiger leap IT training for 10% of population within 2 years

8 hour basic course

Created 442 public internet access points

Viral marketing It is pop to use e-services

Kids teach their parents

Talking about e-services is common topic for

small-talk

Enforcement Some services are available online as e-services

E-service users will get „first class“ treatment

E-inclusion

E-Services that make a difference E-banking

E-fileing

Everything that can save you from a long trip

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E-inclusion

Private sector is included from

beggining Banks as identity providers

Banks as source for taxation information

PKI was built and managed by private company

All non private data is accessible for private

sector from x-road

Infrastrucutre - network

Year Milestone

1995 Government internalt network went

operational

1997 Market opened for all telecom providers

2003 Fiber ring covering entiere territory

completed

2012 Households with boradband internet access

84%

Enterprises with boradband interent access

94%

2013 50% of people use mobile internet

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Infrastrucutre - organizations

Solid foundation for e-gov Central e-gov coordination body from 1990

State registers law - 1997

Digital signature law - 2000

National PKI from 2000

National interconnectivity network from 2001

Data protection law - 2003

Early Champions

Pioneers Population register made information accessible

for all government agencies

Banks built e-banking and EFT

Tax board made e-filing application

Critical mass 2-3 years it took heavy pushing to build new

services and interconnectivity

4-5 years to build 80% of e-services and

connectivity

By now it is a shame not to be connected

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Building rather that buying

Building rather that buying

Bleeding edge things don’t come out of the

box Need to attract talent to innovate public sector

Small projects so that failures will not affect bigger picture

You need a substantial development power Environment aware developers

Fast release cycles

Planning vs Doing There needs to be bigger picture

Hackatron type development can be more efficient for

exploring the options

Constantly revising the vision based on reality

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Way forward

Way forward

Cross boarder e-

services • Digital signature

• Customs declarations

• Business register

• X-road

• Center of Excellence for EU

wide interoperability

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Way forward

Personalized

services • Vast amount of data for

mining

• New knowledge enables to

push services to people

• Additional time savings for

citizens and public

administration

• First pilot projects are

completed

Way forward

IT everywhere • Mobile services for people

on the go

• Public information displays

to push information out

quickly

• Smart TVs as service

delivery channel

• Car media devices to

provide service while driving

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Way forward

More inclusion via

IT • Information and knowledge

is more accessible than ever

• Give more direct power to

people how to develop

country

• Simplify and re-invent public

sector

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Way forward

Global think tank • Create and publish e-gov

related analysis

• Organize high level e-gov

conferences

• Share our competencies via

consultancy missions

• Attract talent to improve e-

gov further

• Publish all e-government

related software under GPL

Thank you

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