Psychological safety - How to become a team that learns
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Transcript of Psychological safety - How to become a team that learns
We build software
Every project is a new challenge
Unclear requirements
New technologies
We need to learn all the time
NO ONE WANTS TO LOOK:
IGNORANT
INCOMPETENT
INTRUSIVE
NEGATIVE
Thanks to Amy C. Edmondson, Harvard Business School
NO ONE WANTS TO LOOK:
IGNORANT
INCOMPETENT
INTRUSIVE
NEGATIVE
IT’S EASY TO MANAGE!
DON’T ASK QUESTIONS
DON’T ADMIT WEAKNESS OR MISTAKE
DON’T OFFER IDEAS
DON’T CRITIQUE THE STATUS QUO
Thanks to Amy C. Edmondson, Harvard Business School
Psychological safety is a belief that one will not be punished or humiliated for speaking up with ideas, questions, concerns, or mistakes.
1. Acknowledge your own fallibility
2. Ask questions, modell curiosity
3. Foster collaboration
4. Emphasize excellence
5. Explain your decisions
6. Include team in decision making
7. Be available and welcoming
8. Be supportive and coaching-oriented
9. Engage in personal conversation
10. Spread the love
Is it a matter of finding the right point on a balance beam?
PSYCHOLOGICAL SAFETY
ACCOUNTABILITY
Psychological Safety vs. Accountability?
Thanks to Amy C. Edmondson, Harvard Business School
Clear, compelling team goal
Create a better product together
Everyone contributes to success
Experience success
high
lowlow high
MOTIVATION & ACCOUNTABILITY
PSYC
HO
LOG
ICA
L SA
FETY
Apathy Zone
Comfort Zone Learning Zone
Anxiety Zone
Thanks to Amy C. Edmondson, Harvard Business School