Property Maintenance Operative End-point Assessment (9673-02)

End-Point Assessment Pack For Centres/End-Point Assessment Customers/Employers

Property Maintenance Operative End-point Assessment (9673-02)

July 2021 Version 2.2

2 Property Maintenance Operative (9673-02)

Version and date Change detail Section

October 2016 1.1 Apprenticeship on-programme duration

corrected to 12 months

End-Assessment

Guidance

February 2017 1.2 Bay Amendments Section Removed Bay Amendments

March 2017 2 Terminology Updated

Bay Specification Added

Declaration Form Updated

Throughout

November 2017 Clarification around Gateway Evidence 3. End-point

assessment guidance

for Centres/Employers

November 2020 V2.0 Removed Responsibilities section

Section 2

Added the Standard

Removed gateway form

Updated timing of interview

Update distinction requirements for interview

Task instructions for

Centres/Employers

Proofed and formatted Throughout

April 2021 V2.1 Practical task and interview split into separate

components 701 and 702

Section 3

Section 5

July 2021 V2.2 Amended wording in carpentry specification

on pg.19

Section 5

Property Maintenance Operative (9673-02) 3

Contents

1 Introduction 4

What is in this document 4

Additional conditions of use 4

2 Apprenticeship Occupational Standard 5

3 End-point assessment guidance for Centres/Employers 7

End-point assessments 7

Entry requirements for End-point Assessment 7

Gateway – prior to End-point Assessment 7

Types of tasks 8

Introducing the tasks to the apprentice 8

Health and safety / Codes of practice 8

Notes on the grading criteria 9

Feedback 10

Results submission and Certification 10

Opportunities to resit 10

Recognition of Prior Learning (RPL) 10

Retention of evidence 10

4 End-point Assessment Resources list 11

5 End assessment timeline 12

Assessment 301 Knowledge Test 13

Task instructions for Centres/Employers 13

Test Specification 13

Grading 13

Assessment 701 Practical Task 14

Assessment Bay Layout 16

Bay Specification 17

Plumbing Specification 17

Plumbing Resources 17

Electrical Specification 18

Electrical Resources 18

Carpentry Specification 19

Carpentry Resources 19

Built Environment Specification 20

Built Environment Resources 20

Tasks 21

Grading criteria 22

Assessment 702 Interview 23

Tasks 23

Grading criteria 24


1 Introduction

What is in this document • Gateway requirements for the Property Maintenance Operative Standard

• Guidance on End-point Assessment Resource requirements – Bay set up

• End-point assessment tasks and grading guidance

Additional conditions of use City & Guilds Assessment Materials are protected by copyright and are supplied only to Approved Centres for use solely for the purpose of summative assessment.

The following conditions, which apply to City & Guilds Assessment Materials, are additional to

- The Standard Copying Conditions which can be found at http://www.cityandguilds.com/142.html and

- (where the City & Guilds Assessment Materials are dated examinations), the JCQ Instructions for Conducting Examinations.

The tutor/employer must:

• only use the City & Guilds Assessment Materials in formal, summative end-point assessment leading to the award of an apprenticeship and not for any other purpose (including, but not restricted to, teaching, revision, as practice assessments or for commercial purposes)

• handle and store securely the City & Guilds Assessment Materials in accordance with the following conditions:

- City & Guilds Assessment Materials must be accessible to apprentices only during formal end-point assessment as governed by the assessment conditions specified for the individual apprenticeship

- The portfolio of the apprentice may contain assessment results referenced to the assessment taken but should not contain the City & Guilds Assessment Materials (such as assessment tasks or questions or marked scripts if the tests may be reused (unless otherwise stated))

- The content of any City & Guilds Assessment Materials must not be made public in any format, either in part or in full

- City & Guilds Assessment Materials must be securely handled and under no circumstances shared with third party organisations or individuals

• seek permission from City & Guilds if they want to convert City & Guilds Assessment Material for storage, retrieval and delivery in electronic form (ie using some form of e-assessment or e-learning system)

• provide access, on request, to City & Guilds to the system(s) on which the Assessment Materials appear.

http://www.cityandguilds.com/142.html


2 Apprenticeship Occupational Standard

Core Technical Competencies/Skills and Knowledge/ Understanding

A Property Maintenance Operative will use their knowledge and understanding of basic carpentry, electrical, plumbing and decorating to:

• Understand and demonstrate the importance of Health and Safety in the workplace

• Comply with organisational safety, policies and procedures and identify hazards and reduce them

• Consider safety compliance with a diverse sector of client groups

• Understand and demonstrate the importance of working safely at height

• Carry out repairs to the fabric of a building, for example repairs to walls, doors, doorframes, skirting boards or plaster damage to internal walls

• Understand and maintain plumbing and drainage systems, for example repairs to WC systems, leaking taps or water testing and unblocking drains

• Maintain high levels of water hygiene within a building

• Understand and maintain electrical distribution, safe repair of electrical installation to legal requirements, for example replacing damaged sockets, plugs, lighting and fuses.

• Understand and maintain plant, safety systems and equipment

• Demonstrate and implement energy, environment and sustainable practices

• Understand and maintain grounds and external fabrication of a building, such as drainage and guttering

• Understand and demonstrate the safe use of hand tools, for example screwdrivers, power drills, pliers, paper strippers and a variety other tools used in plumbing and carpentry

• Demonstrate and understand the importance of the control of resources and stock

• Understand and demonstrate the principles of Planned Preventative Maintenance

• Understand how to prepare for refurbishment or deep clean of equipment and surfaces

• Carry out repairs and reactive maintenance

• Understand the importance of customer service

• Record and report information accurately either internally or externally

Core Behavioural Attributes

• Have a flexible attitude

• Commitment to quality and excellence

• Ability to perform under pressure

• Persists in the face of adversity

• Thorough approach to work

• Ownership of work and follow through to a satisfactory conclusion.

• Client/Customer focus and interaction

• Able to live the organisations values

• Ability to create effective working relationships

• Aptitude for problem solving

• Ability to comply with company policies and procedures

• Enthusiasm

• Ability to control and influence within remit

• Persuasive influencing skills

• Shows respect for all stakeholders


Interpersonal Skills

• Take ownership of situations

• Work independently and as part of a team

• Communicates effectively either verbally or in writing

• Problem solving approach

• A drive for efficiency and value for money

• Communicate effectively at all levels

• Adaptability

• Ability to understand limitations within the role

• A drive for quality and excellence


3 End-point assessment guidance for Centres/Employers

End-point assessments Apprentices are expected to achieve a number of end-point assessments to conclude their apprenticeship. All end-point assessments are formal summative assessments that conclude the apprenticeship programme. The Property Maintenance Operative apprenticeship is assessed in a number of ways to provide a clear indication of the apprentice’s knowledge, behaviours and skills. These methods of end assessment will be:

• knowledge and understanding multiple choice tests

• practical tasks

• oral assessments - interviews

The focus of the end-point assessment is for the apprentice to fully demonstrate the values, knowledge, skills and behaviours set out in the apprenticeship standard and to be able to demonstrate this level of professional competence in authentic workplace contexts.

Entry requirements for End-point Assessment To be eligible for end-point assessment the apprentice must have successfully passed the gateway and have :

• achieved a minimum of a Pass against the two research assignments that have been subject to the relevant quality assurance processes. This can be evidence at the gateway by providing Certificates of Achievement from the Awarding Organisation who carried out the external quality assurance of these assessments, for example City and Guilds CUC’s.

o Found within the City and Guilds 9673-01 Assignment Pack on the 9673 webpage

• a completed and assessed portfolio of evidence that have been through the relevant quality assurance processes. This can be evidence at the gateway by providing Certificates of achievement from the Awarding Organisation who carried out the external quality assurance of these assessments, for example City and Guilds CUC’s.

o Supported by the 9673-01 Logbook found on the 9673 webpage

• been signed off by their employer and training provider on a completed portfolio of evidence

• achieved a level 1 qualification (Functional Skills, GCSE or equivalent) in both English and Maths.

• taken the assessment for level 2 English and Maths qualification (Functional Skills, GCSE or equivalent).

Gateway – prior to End-point Assessment The Gateway process is designed to provide an opportunity for the employer and training provider to review progress of the apprentice and confirm that they are eligible for carrying out end-point assessment. The employer and training provider will review the apprentice’s achievements to date, ensuring that all entry requirements have been met and that the apprentice is proficient in all areas of the standard.

On completion of the Gateway process, the employer and training provider will be required to complete a Gateway Declaration Form. This form will be submitted to City & Guilds when completing an apprentice booking for end-point assessment. A copy of this form can be found in section 5 of this document.


Types of tasks A range of assessment methods may have been set to assess an apprenticeship, these may include the following:

Externally marked exams

Externally marked exams are multiple choice questions. Unless otherwise specified in apprenticeship specific documentation, it is expected that tests within apprenticeships are administered in accordance of the City & Guilds Conduct of examinations. This document can be found on City & Guilds website.

Exams will be offered onscreen, apprentices taking onscreen exams are offered a tutorial and a navigation test at the start of each to allow them to become familiar with the system. For Multiple choice questions on completion of the test a score report will be produced which will indicate areas of strength and weakness for the apprentice. The result for the test is returned to City & Guilds automatically.

The questions should be taken under controlled (supervised) conditions as closed-book tests. This means that all activities will be completed with a designated supervisor/invigilator present.

Oral Assessments Oral Assessments provide a good opportunity to explore authenticity and also allow Independent End-Point Assessor (IEPA) to identify, validate and probe for aspects of skill, knowledge and behaviour. Oral assessments may be used in conjunction with another assessment method (eg a presentation), and can be used to explore or reaffirm information that may not have been readily evident from another assessment method. They may be conducted on a one-to-one basis or may be carried out by a panel or board. There are different types of oral assessment that may be specified for an apprenticeship.

• Interview, is a formal oral assessment method that present unseen, structured questions to apprentices.

Practical tasks Practical assessment tasks are set to enable apprentices to demonstrate their practical skills. Most practical tasks will be assessed through direct observation of the apprentice carrying out the tasks and/or an assessment of the final outcome/product.

Introducing the tasks to the apprentice The delivery of all assessment tasks is governed by the Independent End-Point Assessor (IEPA). A timeframe for the practical tasks is provided later within this document. The distribution of tasks and defining what is required from apprentices will be discussed before the task starts and are matters for agreement between the Independent End-Point Assessor (IEPA) and apprentices locally.

Health and safety / Codes of practice The importance of safe working practices, the demands of the Health and Safety at Work Act and the Codes of Practice associated with the industry must always be adhered to.

The requirement to follow safe working practices is an integral part of all City & Guilds assessments, and it is the responsibility of the host of the venue and the tutor/employer to ensure that all relevant health and safety requirements are in place before apprentices begin any practical assessment.

Should an apprentice fail to follow correct health and safety practices and procedures during practical assessment, the assessment will be stopped by the Independent End-Point Assessor (IEPA) and the apprentice advised of the reasons why. The apprentice should be informed that they have not reached the standard of assessment required. It is at the discretion of the Independent End-Point Assessor (IEPA) to confirm whether the end assessment can restart.


Notes on the grading criteria Each assessment will be individually assessed and graded by a City & Guilds Independent End-Point Assessor (IEPA). The grade will be determined using the grading criteria detailed in the tasks.

Determining the apprenticeship grade The information provided here shows how the grade for the apprenticeship will be determined. The IEPA will be responsible for completing grading for all tasks, and in communicating these outcomes to City & Guilds for overall grading of the apprenticeship. The overall grade for the apprenticeship will be calculated based on a sum of the apprentices’ achievement across the assessment components and taking into account the assessments’ weighting.

All assessments must be achieved at a minimum of pass for the apprenticeship to be achieved. To achieve a distinction graded apprenticeship, a candidate must achieve a distinction for all assessments. The contribution of the assessments towards the apprenticeship grade is as follows:

Assessment method Grade scale % contribution

Knowledge Test (301) X/P/D 30%

Practical Assessment (701) X/P/D 50%

Interview (702) X/P/D 20%

Each assessment will be graded individually, and the overall grade will be assigned using the grading matrix in the table below.

Knowledge Test Practical Assessment Interview Overall Grade

All assessment methods must be passed to achieve an overall pass grade. Failure in any assessment method will result in an overall grade of Fail.

Fail

Pass Pass Pass Pass

Pass Pass Distinction Pass

Pass Distinction Pass Pass

Pass Distinction Distinction Pass

Distinction Pass Pass Pass

Distinction Pass Distinction Pass

Distinction Distinction Pass Pass

Distinction Distinction Distinction Distinction


Feedback

The Independent End-Point Assessor (IEPA) will not provide any feedback or grades to the apprentice during or immediately following the end assessment process. Grades will be submitted to City and Guilds by the IEPA, processed on internal systems and centres will be able to access these via Walled Garden. Feedback will be automatically provided to apprentices who fail the practical assessment, following submission of evidence to City & Guilds and after any grade determination has been carried out.

Candidates who achieved a Pass or higher can make a request for feedback to be given.

Results submission and Certification The City & Guilds Independent End-Point Assessor (IEPA) will submit the apprentices’ results to City & Guilds. City & Guilds will issue the End Assessment record of achievement confirming the grade achieved and will notify the appropriate body who will issue the Apprenticeship certificate.

Opportunities to resit Apprentices are permitted to resit if they fail any of the assessments. Apprentices re-attempting assessments will only be able to access the maximum grade of Pass. Apprentices will no longer be able to access distinction grades for any assessment after the first sitting.

If apprentices do resit they must take a different version of the assignment/task and not repeat the previous assignment/task. (If a series of tasks are related then the apprentice must take the new version of all the task). An apprentice should not be allowed to retake until it is evident that they are ready to undertake the assignment/task.

Recognition of Prior Learning (RPL) These assessments assess apprentices’ learning, including prior learning. RPL may not be used as an alternative.

Retention of evidence Evidence of all relevant End-point Assessment activities for each candidate will be retained by City & Guilds for a minimum period of three years following certification. Evidence should be uploaded to Learning Assistant by the IEPA.


4 End-point Assessment Resources list

Resource required

Access to appropriate IT equipment to deliver Evolve assessments.

Adequate space to create a bay consisting of 3 walls each 2.4 m x 2.4 m and area to observe work in this bay.

Please see ‘Assessment Bay Set Up’ for details around the construction of assessment bays.

Please see ‘Bay Specifications’ for details of the materials and tools that must be available to apprentices during this assessment.


5 End assessment timeline

The End-point Assessment concludes the apprenticeship programme. By this time the apprentice will have typically completed 12 months’ employment and must have reached the gateway stage of their apprenticeship having completed the following:

• A portfolio of evidence

• Two research assignments

• Portfolio and Behaviour sign off

• Any Maths and English requirements

The process of setting up the end-point assessment, will begin three months before the completion of the apprenticeship as shown in this table:

Time line Activity

Minimum of 12 months of

employment • Employer and Training Provider consider if the

apprentice is ready to access the gateway. Provided the research assignments have been achieved the Portfolio and Behaviour sign off can be carried out.

12-15 months of employment • Centres book Reservation request for Practical Assessment and Interview to take place. This must be booked 3 months in advance of assessment date.

• Apprentices can attempt the Knowledge Test.


Assessment 301 Knowledge Test

Task instructions for Centres/Employers A synoptic knowledge assessment to consist of multiple-choice to assess the bulk of the generic knowledge across the apprenticeship. These will be sat under invigilated conditions, onscreen on our Evolve platform. It will consist of 60 questions and have a duration of 90 minutes. This will be graded Pass/Distinction/Fail.

Staffing Centres will be required to ensure they provide appropriately trained invigilators to invigilate the knowledge test in line with City and Guilds requirements.

Test Specification

Unit Number of Questions

% Weighting

201 Understand the roles, responsibilities and reporting procedures of a property maintenance operative

4 7%

202 Health and safety in property maintenance 10 17%

203 Apply customer service in property maintenance 3 5%

204 Carrying out painting and tiling tasks 7 12%

205 Plan and carry out preventative property maintenance 4 7%

206 Carry out plumbing maintenance and repairs 7 12%

207 Carry out electrical testing and repairs 3 5%

208 Understand and maintain heating ventilation and air conditioning plant 3 5%

209 Internal and external building fabric maintenance 5 8%

210 Understand energy, environment and sustainable practices within property maintenance

5 8%

211 Control of property maintenance related resources and equipment 3 5%

212 Working with external contractors 6 10%

Total 60 100

Grading

Pass Distinction

60% 75%

Number of Marks 36 45


Assessment 701 Practical Task

Task instructions for Centres/Employers

Staffing

Centre staff will not be making assessment decisions towards this assessment of the apprentices, this will be an Independent End-point Assessor (IEPA), allocated by City and Guilds who has been trained to carry out the role.

The centre should ensure a technician is on hand throughout the duration of the assessment.

Assessment Delivery

The practical assessment will take place over 1 day. It will consist of a number of practical tasks that will take place over 5 hours and close with a 30-45 minute interview. There is an assessor-candidate ratio of 1:4. All 4 candidates will carry out different practical tasks, in individual bays, at the same time. The interviews will then take place with a 1:1 ratio in a secure environment.

The IEPA will arrive at the centre and meet all apprentices who are being assessed that day to carry out a briefing session prior to the assessment beginning. Apprentices must undergo an induction briefing prior to starting the assessment. The only people who should be present for this briefing are the apprentices, the IEPA and the technician.

The briefing will consist of the structure of the day, health and safety, the assessment structure, highlighting any tasks that must be directly observed by the IEPA, how the assessment will be graded, issuing the apprentices with their assigned assessment route and allocating interview slots. Apprentices may ask the IEPA questions around the tasks to clarify what is expected of them, this cannot take place once the practical assessment has commenced. The briefing will last for 30 minutes. Once the briefing is complete, apprentices will be required to sign a ‘Candidate Briefing Form’ to confirm their understanding

The practical tasks element of the assessment, will then take place for the next 5 hours. These 5 hours will be spilt into 3 sections allowing for breaks (2x 15 minutes and 1x 45 minute).

Once the practical tasks element of the assessment has been completed the individual interviews will take place, these will be held 1-1 and will last for a maximum of 30-45 minutes.

Suggested structure and timings to the assessment day

Introductions

o 08:30-09:00 – Independent Assessor Briefing

Practical Task (701)

o 09:00-10:45 – Session 1 Practical Tasks (1hr 45)

o 11:00-12:45 – Session 2 Practical tasks (1h 45)

o 13:30-15:00 – Session 3 Practical tasks (1h 30)

Interview (702)

o 15:00-17:00 – Interviews (approx. 30-45 minutes each)

Assessor Time

o 17:00-17:30 – Assessor to collate and record assessment decisions and grade.

These timings are suggested and can be amended to suit centre needs.


Assessment Route Selection

The IEPA will randomly assign one of five routes to each apprentice. During one assessment instance each apprentice will be assigned a different route. Apprentices will be first told of which assessment route they are assigned to during the induction briefing. Centres will not know prior to the day of assessment which apprentice has been assigned to which route.

Routes may be amended every 12 months by City and Guilds to give variation of assessments.

The tasks within the routes have been determined by the employer group who founded the Property Maintenance Operative standard, they are generic tasks that would be expected to be carried out within this role.

Assessment bay set-up

The assessment will need to take place in a secure area that is independent to where any training has taken place for the apprentice previously. No training must take place in the bay prior to, during or after the assessment has taken place.

There is a maximum of 4 apprentices who can be assessed at one time per IEPA. The bay should be built to ensure apprentices are unable to interact with other apprentices or see them working within their bay whist the assessment is in progress, so far as is reasonably practicable.

The assessment bays should be set up as realistic working environments which mirror how the task within the assessment could be carried out in the workplace

• The assessment bay consists of three walls.

• The suggested sizing of the assessment bay is 2.4m X 2.4m X 2.4m but this can be flexible so long as safe working practices and conditions of assessment are not affected.

• The bay can be of timber or brick/block construction.

• The wall finish should be of industry standard, plasterboard finished to a suitable standard and painted.

• Adequate lighting must be available in the bay to enable the apprentice to carry out the tasks.

• The bay must be developed and facilitated in line with the risk assessments, method statements and safe working practices of the individual assessment organisation.

• Each individual assessment bay should be set up to a standard that allows for all assessment routes to taken within the area.

• All relevant tools and equipment including small steps and dust sheets must be made available within the work area at appropriate times for tasks to be carried out.

• Protection of the customer’s property relating to all tasks should be adhered to and facilitated at all times.

It is the centre’s responsibility to provide any resources that are required within this assessment as specified in this document.

A safe working area must be highlighted and preserved around the bay and all safety requirements must be adhered to when entering the area. Safe working practices, correct use of tools and equipment and the requirements of customer service must be adhered to.

All assessment areas must comply with the centre’s risk assessments and method statements and this should be confirmed by the centre.


Assessment Bay Layout

This is one bay which is made up of 3 separate walls of the same bay.

Each apprentice will work solely in one bay which will include all activities.

The bay set up is the same regardless of the assessment route being carried out.


Bay Specification The below paragraphs give details around the bay specifications for specific trades. Attention must be given to these when designing and resourcing your assessment bay(s).

Plumbing Specification There should be resources available within the bay to carry out the following simulated activities:

• Piping up a replacement sink

• Changing a tap

• Altering waste pipework

• Replacement of a seized isolation valve associated to the supply to a sink or cistern.

The sink should be an inset type and be pre-installed to a worktop or unit.

The taps should be individually serviced and piped separately from separate hot and cold water services. The hot and cold supply should be isolated within the area of installation using appropriate isolation valves.

The waste from the sink must have an appropriate trap which can be discharged into a container for testing purposes if a permanent drain is not available.

The hot tap should be installed using flexible tap connectors, copper pipe and compression fittings.

The cold tap should be installed using flexible tap connectors, plastic pressure pipe and push fit fittings. Both taps should be installed using a minimum of 300mm of pipe and the installation should have appropriate clipping.

The bay should be set up so that a leak to be replicated in a section of copper pipework which requires replacement. This could be in the pipework leading up to the sink or cistern.

Compression or suitable push fit joints can be utilised for the repair and should be made available.

All plumbing pipework must have local isolation points to enable isolation for swapping components.

Plumbing Resources The apprentices will require access to the following resources during the assessment:

Replacement taps, traps, siphons and pipework, a standard plumber’s toolbox and tools.


Electrical Specification The installation and initial testing of the electrical installation in the bay must be carried out by a competent person. This must be signed off by the centre to ensure compliance with legislative requirements.

There should be resources available within the bay to carry out the following simulated activities:

• Circuit testing of a suitable consumer unit • PAT testing for Class I and Class II equipment

• Replacing a plug • Replacing a faulty lamp • Testing emergency lighting

The bay must have a warning notice displayed “Never use switches or any electrical equipment when your hands are wet”

The bay must be set up with a suitable consumer unit with three radial circuits each feeding a socket outlet. If cables are surface mounted they must be protected and installed using a suitable containment system. Plastic conduit or alternative. The circuits must be protected by a suitable device, 30mA lockable RCD or suitable alternative dependent on the installation requirements. To avoid water coming into contact with electricity, make sure that your sockets or switches are fitted at a safe distance (at least 300 mm horizontally) from the edge of the sink (including any draining board).The labelling at the consumer unit should not identify the circuits in any way. The circuit must be altered by a competent person to simulate a fault of there being no power to one of the radial circuits. This fault should be caused by not connecting the circuit at the consumer unit ensuring it is safe for all users. The circuit must be isolated and locked off as appropriate to ensure the circuit cannot be reinstated by others.

The bay should be set up to enable the Portable Appliance Testing (PAT) of suitable Class I: Earthed equipment and Class II: Double insulated equipment. The equipment supplied in the bay must have no faults and be in good working order before the tests are carried out. The equipment must be located on a suitable section of worktop or table to enable them to be tested at an appropriate height. If this is not within the assessment bay it must be within the secure area where the assessment is taking place, ensuring it can be observed.

A wire should be provided cut clean, but not stripped, and cut to length to allow for the plug to be replaced.

The bay must have a suitably installed lighting circuit feeding a lamp holder (light fitting) supplied from the consumer unit. The lamp holder could be installed on the ceiling or wall of the bay and have a switch available at a convenient height.

An emergency light should installed, isolated and checked that the battery is working accordingly.

Electrical Resources The apprentices will require access to the following resources during the assessment: plug in type socket tester or equivalent, PAT testing equipment, spare plugs and fuses, standard electrician’s toolbox and tools and a range of lamp replacements suitable for the lamp holder (correct watts and type).


Carpentry Specification There should be resources available within the bay to carry out the following simulated activities:

• Fitting a door to a frame

• Preparing and fitting a length of architrave with a minimum of two mitred joints.

• Replacing an existing mortise lock

• Installing skirting boards

• Installing a batten

The bay must include a suitable full size door, a door should be available but should not be fitted prior to the task being carried out. The door should already be prepared to accept the correct hinges and fixings.

The bay must include space for fitting a length of architrave with a minimum of two mitred joints.

The bay must include a mortise lock which will be replaced, this could be included in the door or in a separate piece of timber secured in a vice or suitable position within the bay.

The bay must allow for the installation of skirting board, with a minimum of two lengths installed to form either a mitre or scribed joint.

The bay must allow space for the installation of a batten (approx. 50mm X 25mm timber) to a predetermined height and length. This could be simulated to hold up a section of work top or alternative timber.

Carpentry Resources The apprentices will require access to the following resources during the assessment: a range of several door hinges and fixings, along with a range of basic carpentry tools including, mitre saw, mitre block and coping saw. The apprentice will also require suitable timber to be used as architrave and/or skirting board and a selection of suitable fixings for the installation of architrave, skirting board and the batten.


Built Environment Specification There should be resources available within the bay to carry out the following simulated activities:

• Repairing plasterboard to a studded wall

• Painting skirting, architrave or a batten

• Preparing and emulsion an area of wall

• Glossing timber

• Replacing a damaged tile

• Tile a section of wall in a row

The bay must include the provision for the apprentice to repair a hole in the plasterboard of a studded wall. The repair should be 400mm square as a minimum to allow room for skimming of the plasterboard. The timber behind the plasterboard should be installed to allow the repair to the piece of plasterboard to be fixed. The opening around the patch should be skimmed to enable the apprentice to work to the existing finish ensuring the plaster is flush and smooth.

The bay must include the provision for the apprentice to paint relevant areas of skirting, architrave or the batten in the bay. The areas painted should be at least 600mm in length and suitably prepared by the apprentice. The sections of timber can be rotated to suit different apprentices so long as they have the facility to prime, apply a first coat and a second coat gloss finish within the assessment. An example of this may be to prime the batten, first coat the architrave and second coat the skirting.

The bay must include the provision for the apprentice to prepare and emulsion an area of wall. The wall area provided in the bay should be a minimum of 1 metre square. A minimal amount of preparation may be required before the apprentice carries out the painting inclusive of all cutting in required.

The bay must also include a pre primed length of timber which requires glossing. It is suggested that a timber batten, minimum length 300mm.

The bay must include the provision for the apprentice to replace one damaged tile. The tile must be a minimum of 100mm square and preinstalled in a suitable position in a separate appropriate area or above a worktop or sink. The replacement tile should be like for like and installed level and flush.

Built Environment Resources The apprentices will require access to the following resources during the assessment: drywall screws, Scrim tape, materials to prime wood for paint, paint and gloss, ready mixed adhesive and grout, tiles.


Assessment 701 Practical Assessment

Tasks The practical assessment will consist of 6 practical tasks that will need to be completed over 5 hours. Practical Tasks Tasks will be shared with apprentices during the Independent End-Point Assessor(IEPA) briefing. Each apprentice will receive an A4 piece of paper that will give details of the six tasks they will need to complete along with guidance. Apprentices do not need to complete the tasks in the order that they are given to them. Part of the assessment will focus on the apprentice’s ability to plan for the completion of these 6 tasks within the allotted time. Apprentices will have the opportunity to ask the IEPA questions during the briefing, however will not be able to do this once the practical assessment has begun.


Assessment 701 Practical Assessment

Grading criteria

Task Pass

The apprentice has:

Distinction

The apprentice has achieved everything at a distinction grade and has:

Practical Tasks

Worked in compliance with health and safety and to industry standards, ensuring the task they carry out is done so following the correct procedure with an industry standard output.

Completed the tasks within the allotted time given within the apprentice guidance, ensuring they produce minimal wastage without having to re-start the task or ask for extra materials to use.

Assessment 702 Interview

Tasks The interview will consist of 9 questions and has a duration of 30-45 minutes. Interview The interview will consist of 9 questions. Some questions will follow on from the practical tasks that the apprentices completed earlier on in the day. Other questions will be independent of the earlier task and focus on generic content from the rest of the apprenticeship standard.

Some of these questions will only be one question and there will be both pass and distinction criteria against that question. Some questions will produce just a level of pass criteria, provided the Independent End-Point Assessor (IEPA) determines that this question has been answered suitably and meets the pass criteria they will go onto ask a further question which will allow the apprentice to access the distinction criteria.

Assessment 702 Interview

Grading criteria

Task Pass

As a minimum, the apprentice has:

Distinction

The apprentice has achieved everything at a distinction grade and has:

Interview • Communicated competently with the Independent End-Point Assessor (IEPA)

• Answered questions accurately, however gives limited explanation or expansion when answering, demonstrating a basic understanding

• Been able to draw on limited examples of their experience to answer questions

• Demonstrated a basic, but competent, understanding of knowledge, skills and behaviours from the standard that is accurate

• Been able to provide expansive detailed answers to the questions asked

• Been able to produce engaging verbal communication

• Consistently shown attention to detail

• Responses are considered and uses an expansive range of examples and experiences in the workplace when answering questions.

Useful contacts

Centres

Exam entries, Certificates, Registrations/enrolment, Invoices, Missing or late exam materials, Nominal roll reports, Results

E: [email protected]

Learners

General qualification information

E: [email protected]

Other contacts

For other contacts visit the Contact Us page of our website

W: www.cityandguilds.com/help/contact-us

About City & Guilds

As the UK’s leading vocational education organisation, City & Guilds is leading the talent revolution by inspiring people to unlock their potential and develop their skills. We offer over 500 qualifications across 28 industries through 8500 centres worldwide and award around two million certificates every year. City & Guilds is recognised and respected by employers across the world as a sign of quality and exceptional training.

City & Guilds Group

The City & Guilds Group operates from three major hubs: London (servicing Europe, the Caribbean and Americas), Johannesburg (servicing Africa), and Singapore (servicing Asia, Australia and New Zealand). The Group also includes the Institute of Leadership & Management (management and leadership qualifications), City & Guilds Licence to Practice (land-based qualifications), the Centre for Skills Development (CSD works to improve the policy and practice of vocational education and training worldwide) and Learning Assistant (an online e-portfolio).

Copyright

The content of this document is, unless otherwise indicated, © The City and Guilds of London Institute and may not be copied, reproduced or distributed without prior written consent. However, approved City & Guilds centres and candidates studying for City & Guilds qualifications may photocopy this document free of charge and/or include a PDF version of it on centre intranets on the following conditions:

• centre staff may copy the material only for the purpose of teaching candidates working towards a City & Guilds qualification, or for internal administration purposes

• candidates may copy the material only for their own use when working towards a City & Guilds qualification

The Standard Copying Conditions (see the City & Guilds website) also apply.

Please note: National Occupational Standards are not © The City and Guilds of London Institute. Please check the conditions upon which they may be copied with the relevant Sector Skills Council.

Published by City & Guilds, a registered charity established to promote education and training

City & Guilds

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www.cityandguilds.com

Property Maintenance Operative End-point Assessment (9673-02)

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Transcript of Property Maintenance Operative End-point Assessment (9673-02)