Project Final Edited

8/14/2019 Project Final Edited

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A STUDY ON JOB SATISFACTION OF EMPLOYEES IN

CHOLAMANDALAM MS GENERAL INSURANCE LIMITED

CHENNAI

MAJOR PROJECT REPORT

Submitted by

R.MUTHUKUMAR

06BA078

Under the guidance of

Mr. BRIGHTON ANBULecturer

KSM

Submitted in partial fulfillment of the requirements for the award of the degree of

MASTER OF BUSINESS ADMINISTRATION of Karunya university

KARUNYA SCHOOL OF MANAGEMENT

KARUNYA UNIVERSITYCOIMBATORE-641114

KARUNYA SCHOOL OF MANAGEMENT

KARUNYA UNIVERSITY


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DECLARATION

I hereby declare, the project work entitled A STUDY ON JOB SATISFACTION IN

CHOLAMANDALAM MS GENERAL INSURANCE LIMITED, CHENNAI for

partial fulfillment of the requirements for the award of the degree of MASTER OF

BUSINESS ADMINISTRATION, as a record of original work done by me under the

supervision and guidance of Mr. BRIGHTON ANBU, Karunya school of management,

Karunya university, COIMBATORE. This project work has not formed the basis for the

award of any Degree /Diploma/Associateship/Fellowship of similar titles to any

candidate of any university.

Place: Signature of the student

Date:


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ACKNOWLEDGMENT

I am indebted to the all powerful ALMIGHTY GOD for all the blessings he

showered on me and for being with me throughout the study.

I would like to express my sincere thanks to Mr. Dr. REVEES WESLY, HOS

Karunya School of management who provided me an opportunity to do this project.

I am deeply obliged to Mr. RAYMOND LOBO (VICE PRESIDENT-HR) AND

MS. MALINI (HR-MANAGER) for his exemplary guidance and support without

whose help this project would not have been success.

I would like to place on record my sincere gratitude and appreciation to my project guide

Mr. BRIGHTON ANBU Karunya school of management, for his kind co-

operation and guidance which enabled me to complete my project.

I also take this opportunity to express my deed gratitude to my loving parents and

friends who are a constant source of motivation and for their never ending support and

encouragement during this project.


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S.No Title of the Table Page

No


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1. Table showing gender of the respondents

2. Table showing monthly income of the respondents

3. Table showing Education qualification of the respondents

4. Table showing marital status of the respondents

5. Table showing Years of experience of the respondents

6. Table showing Working hours are convenient for me of the employees

7. Table showing Im happy with the work place of the respondents

8. Table showing the lightings and other arrangements in the office are satisfactory

of the respondents

9. Table showing I have too much work to do of the respondents

10. Table showing safety measures provided by the company of the respondents

11. Table showing My relationship with my supervisors is cordial of the respondents

12. Table showing my supervisor in not partial of the respondents

13. Table showing my supervisor considers my idea too while taking decision of the

respondents

14. Table showing Im satisfied with the support from my co-workers of therespondents

15. Table showing People here have concern over one another and tend to help one

another of the respondents

16. Table showing Im happy with the refreshment facilities of the respondents

17. Table showing we are provided with the rest and lunch room facilities and they

are good of the respondents


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18. Table showing the parking space for our facilities of the respondents

19. Table showing Im satisfied with the first aid facilities of the respondents.

20 Table showing Im satisfied with the loan facilities and other personal welfarefacilities offered by the company of the respondents

21 Table showing I feel Im paid a fair amount for the work I do of the respondents

22. Tale showing Im satisfied with the chances for my promotion of the respondents.

23. Table showing the salary we receive are good as other organizations offer of therespondents

24. Table showing Im satisfied with the allowances provided by the organization of

the respondents

25. Table showing I feel my boss motivates me to achieve the organizational goals of

the respondents

26. Table showing my supervisor motivates me to increase my productivity when Im

unproductive of the respondents.

27. Table showing communication seems good within this organization of the

respondents

28. Table showing work assignments are explained clearly to me of the respondents

29 Table showing I love this job and to work in this organization of the respondents.

30 Table showing My work life is meaningful to me of the respondents

31 Table showing my work life is valuable in attaining organizational goals of therespondents

32 Table showing I have adequate opportunities to use my ability of the respondents

33 Table showing overall Im satisfied with the job of the respondents

34 Table showing the significance difference among experience group of

respondents with reference to environment and nature of work factor


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35. Table showing the significance difference among experience group of

respondents with reference to Relationship with supervisors and colleagues factor


respondents with reference to welfare facilities factor

37. Table showing the significance difference among experience group ofrespondents with reference to Pay and promotion factor


respondents with reference to Communication and motivation factor


respondents with reference to job factor.

40. Table showing the significance difference among Age group of respondents withreference to job factor.

41. Table showing the significance difference among Gender of respondents with

reference to job factor.

S.No Title of the Chart Page

No


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1. Chart showing gender of the respondents

2. Chart showing monthly income of the respondents

3. Chart showing Education qualification of the respondents

4. Chart showing marital status of the respondents

5. Chart showing Years of experience of the respondents

6. Chart showing Working hours are convenient for me of the employees

7. Chart showing Im happy with the work place of the respondents

8. Chart showing the lightings and other arrangements in the office are satisfactory

of the respondents

9. Chart showing I have too much work to do of the respondents

10. Chart showing safety measures provided by the company of the respondents

11. Chart showing My relationship with my supervisors is cordial of the respondents

12. Chart showing my supervisor in not partial of the respondents

13. Chart showing my supervisor considers my idea too while taking decision of the

respondents

14. Chart showing Im satisfied with the support from my co-workers of therespondents

15. Chart showing People here have concern over one another and tend to help one

another of the respondents

16. Chart showing Im happy with the refreshment facilities of the respondents

17. Chart showing we are provided with the rest and lunch room facilities and they

are good of the respondents


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18. Chart showing the parking space for our facilities of the respondents

19. Chart showing Im satisfied with the first aid facilities of the respondents.

20 Chart showing Im satisfied with the loan facilities and other personal welfarefacilities offered by the company of the respondents

21 Chart showing I feel Im paid a fair amount for the work I do of the respondents

22. Tale showing Im satisfied with the chances for my promotion of the respondents.

23. Chart showing the salary we receive are good as other organizations offer of therespondents

24. Chart showing Im satisfied with the allowances provided by the organization of

the respondents

25. Chart showing I feel my boss motivates me to achieve the organizational goals of

the respondents

26. Chart showing my supervisor motivates me to increase my productivity when Im

unproductive of the respondents.

27. Chart showing communication seems good within this organization of the

respondents

28. Chart showing work assignments are explained clearly to me of the respondents

29 Chart showing I love this job and to work in this organization of the respondents.

30 Chart showing My work life is meaningful to me of the respondents

31 Chart showing my work life is valuable in attaining organizational goals of therespondents

32 Chart showing I have adequate opportunities to use my ability of the respondents

33 Chart showing overall Im satisfied with the job of the respondents

Chapter -I

INTRODUCTION


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1.1 Job Satisfaction:

Job Satisfaction is the favorableness or un-favorableness with

which the employee views his work. It expresses the amount of

agreement between ones expectation of the job and the rewards that the

job provides. Job Satisfaction is a part of life satisfaction. The nature of

ones environment of job is an important part of life as Job Satisfaction

influences ones general life satisfaction.

Job Satisfaction, thus, is the result of various attitudes possessed by an

employee. In a narrow sense, these attitudes are related to the job under

condition with such specific factors such as wages. Supervisors of

employment, conditions of work, social relation on the job, prompt

settlement of grievances and fair treatment by employer.

However, more comprehensive approach requires that many factors are

to be included before a complete understanding of job satisfaction can be

obtained. Such factors as employees age, health temperature, desire and

level of aspiration should be considered. Further his family relationship,

Social status, recreational outlets, activity in the organizations etc.

Contribute ultimately to job satisfaction.

1.2 FACTORS INFLUENCING JOB SATISFACTION


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The major factors influencing job satisfaction are presented below:

SUPERVISION

To a worker, Supervision is equally a strong contributor to the job

satisfaction as well as to the job dissatisfaction. The feelings of workers

towards his supervisors are usually similar to his feeling towards the

company. The role of supervisor is a focal point for attitude formation.

Bad supervision results in absenteeism and labor turnover. Good

supervision results in higher production and good industrial relations.

CO-WORKERS

Various studies had traced this factor as a factor of intermediate

importance. Ones associates with others had frequently been motivated

as a factor in job satisfaction. Certainly, this seems reasonable because

people like to be near their friends. The workers derive satisfaction when

the co-workers are helpful, friendly and co-operative.

PAY

Studies also show that most of the workers felt satisfied when they are

paid more adequately to the work performed by them. The relative

important of pay would probably changing factor in job satisfaction or

dissatisfaction.

AGEAge has also been found to have a direct relationship to level job of

satisfaction of employees. In some groups job satisfaction is higher with

increasing age, in other groups job satisfaction is lower and in other

there is no difference at all.


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MARITAL STATUS

Marital status has an important role in deciding the job satisfaction.

Most of the studies have revealed that the married person finds

dissatisfaction in his job than his unmarried counterpart. The reasons

stated to be are that wages were insufficient due to increased cost of

living, educations to children etc.

EDUCATION

Studies conducted among various workers revealed that most of workers

who had not completed their school education showed higher satisfaction

level. However, educated workers felt less satisfied in their job.

WORKING CONDITION

The result of various studies shows that working condition is an

important factor. Good working atmosphere and pleasant surroundings

help increasing the production of industry. Working conditions are more

important to women workers than men workers.

1.3 REVIEW OF LITERATURE:

JOB SATISFACTION OF BANK OFFICERS IN BANGLADESH


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by NAZRUL ISLAM & GOUR CHANDRA SAHA

This study attempts to evaluate job satisfaction of bank officers in

Bangladesh. It focuses on the relative importance of job satisfaction

factors and their impacts on the overall job satisfaction of officers. It also

investigates the impacts of bank type, work experience, age, and sex

differences on the attitudes toward job Satisfaction.

The result shows that salary, efficiency in work, fringe

supervision, and co-worker relation are the most important factors

contributing to job satisfaction. Private bank officers have higher levels

of job satisfaction than those from public sectors as they enjoy better

facilities and supportive work environment. Sex and age differences have

relatively lower level of impact on it. The overall job satisfaction of the

bank officers is at the positive level.

Factors affecting Job satisfaction among academic professionals in

tertiary institutions in Zimbabwe

By P. Chimanikire, E. Mutandwa, C. T.

Gadzirayi, N. Muzondo and B. Mutandwa

The broad objective of this study was to determine factors affecting

job satisfaction among academic professionals in tertiary institutions of

Zimbabwe against the backdrop of high brain drain in the sector. A total

of eighty respondents were selected randomly from departmental lists

and interviewed using structured questionnaires.

The results of the study showed that a greater proportion of the

academic staff was not satisfied with their jobs. Reasons for

dissatisfaction include high volume of work, inadequate salaries,allowances, loans to facilities purchase of housing stands and cars.

1.4 Objective of the study:


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1. To Study the job satisfaction of employees in Cholamandalam MSGeneral Insurance, Chennai.

2. To Measure the satisfaction levels of employees on various factorsand give suggestions for improving the same.

3. To find out whether experience have an effect on Job Factors.

4. To find the significance difference among age groups with respectto job Factors.

5. To find the significance difference among male and femaleemployees with respect to job Factors.

1.5 Limitations of the study:

1. Sample size of the study is only 100.

2. Some of the respondents were not responding to some of thequestions.

3. Due to time constraint the researcher was not able to complete theproject to desired level.


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INDUSTRY PROFILE

2.1 Industry


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INSURANCE:

We face a lot of risks in our daily lives. Some of these lead to financial

losses. Insurance is a way of protecting against these financial losses.

For a payment (premium), an insurance company will take the

responsibility of compensating your financial losses.

Insurance can be termed as a form of risk management which is mainly

used to protect an individual against the risk of prospective financial

loss, if any. Insurance can be used as a tool to shield an individual

against potential risks like travel accidents, death, unemployment, theft,

property destruction by natural calamities, fire mishaps etc.

Life insurance:

Loss of a family member is a catastrophe which glooms a familys life.

But even more tragic is the death of a sole bread earner for the family,

who then has to go through the pain of losing their loved one, as well as

the financial loss putting their survival in jeopardy.

This financial hardship due to a sudden death of a family member or a

disability resulting to a loss of job or inability to

Work can be avoided to a great extent by taking up a life insurance

policy.

A Life insurance or disability insurance covers such losses and pays a

family, compensation to restore the earnings lost by them due to a

Sudden death or disability.

The monthly premiums for a life insurance are generally based upon the


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age, health, and occupation information of the applicant, in addition to

the total benefits to be paid to him for his policy.

General Insurance:

Insurance other than Life Insurance falls under the category of General

Insurance. General Insurance comprises of insurance of property against

fire, burglary etc, personal insurance such as Accident and Health

Insurance, and liability insurance which covers legal liabilities. There are

also other covers such as Errors and Omissions insurance for

professionals, credit insurance etc.

Non-life insurance companies have products that cover property against

Fire and allied perils, flood storm and inundation, earthquake and so on.

There are products that cover property against burglary, theft etc. The

non-life companies also offer policies covering machinery against

breakdown, there are policies that cover the hull of ships and so on. A

Marine Cargo policy covers goods in transit including by sea, air and

road. Further, insurance of motor vehicles against damages and theft

forms a major chunk of non-life insurance business.

In respect of insurance of property, it is important that the cover is taken

for the actual value of the property to avoid being imposed a penalty

should there be a claim. Where a property is undervalued for the

purposes of insurance, the insured will have to bear a ratable proportionof the loss. For instance if the value of a property is Rs.100 and it is

insured for Rs.50/-, in the event of a loss to the extent of say Rs.50/-,

the maximum claim amount payable would be Rs.25/- (50% of the loss


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being borne by the insured for underinsuring the property by 50%). This

concept is quite often not understood by most insured.

Personal insurance covers include policies for Accident, Health etc.

Products offering Personal Accident cover are benefit policies. Health

insurance covers offered by non-life insurers are mainly hospitalization

covers either on reimbursement or cashless basis. The cashless service is

offered through Third Party Administrators who have arrangements with

various service providers, i.e., hospitals. The Third Party Administrators

also provide service for reimbursement claims. Sometimes the insurers

themselves process reimbursement claims.

Accident and health insurance policies are available for individuals as

well as groups. A group could be a group of employees of an organization

or holders of credit cards or deposit holders in a bank etc. Normally

when a group is covered, insurers offer group discounts.

Liability insurance covers such as Motor Third Party Liability Insurance,

Workmens Compensation Policy etc offer cover against legal liabilities

that may arise under the respective statutes Motor Vehicles Act, The

Workmens Compensation Act etc. Some of the covers such as the

foregoing (Motor Third Party and Workmens Compensation policy) are

compulsory by statute. Liability Insurance not compulsory by statute is

also gaining popularity these days. Many industries insure against Public

liability. There are liability covers available for Products as well.


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COMPANY PROFILE


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2.2 The Murugappa Group:

The Murugappa Group, a century old group with a turnover of Rs.7300

crores, is a 1.85 billion USD conglomerate with business interests. It has

29 companies under its umbrella of which eight are listed and actively

traded as the National Stock Exchange and the Bombay Stock Exchange.

The Murugappa Group is the recipient of the Distinguished Family

Business Award 2001 from the International Institute of ManagementDevelopment (IIMD) in Switzerland. It is the only business group in Asia to

have received this prestigious award.

The Murugappa Group, a century old group with a turnover of Rs.7300

crores.

Diversified businesses abrasives, engineering, farm inputs,

plantations, sugar, bio-products, chemicals, nutraceuticals and

financial services.

Industry leader in many fields first Indian corporate house that

evolved from being a family-owned business to a professionally run

organization, committed to corporate governance.

Key Strengths highly people-oriented people, with a workforce of nearly

28,000 satisfied employees.

Deeply committed to various social concerns be it healthcare,

education or field research to help rural India.
http://www.murugappa.com/index_home.htmhttp://www.murugappa.com/index_home.htm


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Group Companies

The Major group Companies are:

Tube Investments of India Ltd. Core business areas are in the

manufacturing of bicycles, steel strips tubing and auto components.

Leading Brands BSA and Hercules.

EID Parry India Ltd. The Company has interest in Sugar and bio-

chemicals. Erstwhile Sanitary ware division was recently spun off as Joint

Venture with ROCA, Spain.

Carborundum Universal Ltd. A pioneer and industry leader in

abrasives, electro chemicals, refractories and industrial ceramics. Leading

brands Ball master, Ajax and Jawan.

Coromandel Fertilizers Bringing world-class technology to the

Indian farmer enabling him to produce more from small land holdings.

Assisting India achieve self-sufficiency in food.

Godavari Fertilisers Godavari Fertilizers, a Company acquired from

the Government of Andhra Pradesh manufacturers phosphatic fertilizers in

Kakinada.

Chola DBS Finance Company LTd. Strong presence in the

financial service sector, with a solid reputation in automobile financing.
http://www.tiindia.com/http://www.eidparry.com/http://www.cumi.co.in/http://www.cflindia.com/http://www.gfcl.co.in/http://www.cholainsurance.com/http://www.tiindia.com/http://www.eidparry.com/http://www.cumi.co.in/http://www.cflindia.com/http://www.gfcl.co.in/http://www.cholainsurance.com/


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Parry Agro Industries Ltd. Part of the Groups plantation business,

has many firsts to its credit. It is the first tea factory in the world to be

computerized and the first CTC factory to obtain the ISO 9000 certification.

Parry Nutraceuticals Ltd. A major player in the field of healthcare.

Leading Brands - Beta Carotene and Spirulina, both highly successful

nutritional supplements.

Mitsui Sumitomo Insurance Group

Mitsui Sumitomo Insurance Group is one of the largest insurance groups in

the world. Today the group operates in non-life insurance, life insurance,

financial services and risk management services.

With non-life insurance as its core business, the Mitsui Sumitomo

Insurance Groups operations span 38 countries across the globe. With A

GWP of 13.74 billion USD in 2005, MS is the second largest insurance

group in Japan, in terms of net premium and is rated AA Standard &

Poor and Aa3 by Moodys

Mitsui Sumitomo Insurance has 733 sales bases, 257 claims handling

offices and approximately 75,000 agents throughout Japan to form a sales

network of the highest class in the industry. The company also offers global

services with 61 sales bases in 38 countries and regions overseas.
http://www.parrybehealthy.com/http://www.parrybehealthy.com/http://www.ms-ins.com/english/index.htmlhttp://www.parrybehealthy.com/http://www.parrybehealthy.com/http://www.ms-ins.com/english/index.html


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Cholamandalam Financial Services Group

Chola DBS Finance Company LTd. is a financial service conglomerate that

has achieved a high compound annual growth rate. Cholamandalam today

has a strong presence in the financial service sector, with a solid reputation

in automobile financing. With a strong focus on growth, Cholamandalam

has widened its services by diversifying into mutual funds, insurance sector

and recently into personal finance.

The Business Units

The business units within Cholamandalam are:

Cholamandalam MS General Insurance Company Ltd. (General

Insurance )

Chola DBS Finance Company Ltd (CDFL)

(Asset Finance: Leasing, Hire purchase, Corporate Finance, Capital

market Finance)

DBS Cholamandalam Asset Management Co. Ltd. (CAMC)

(Mutual Funds)

DBS Cholamandalam Distribution Services Ltd. (CDS)

(Retail Distribution of Financial Products)

DBS Cholamandalam Securities Ltd. (CSec)(Stock Broking)

Cholamandalam MS Risk Management Services Ltd. (CMSRS)(Risk

Inspection and Management Consulting)
http://www.cholamandalam.com/http://www.cholamandalam.com/


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Cholamandalam MS General Insurance Company Ltd:

Cholamandalam MS General Insurance Company Ltd. is a Joint Venture

between the $2.0 billion Murugappa Group, one of Indias largest family-

promoted, professionally managed business groups enjoying leadership

position in many of its several diversified businesses and Mitsui

Sumitomo Insurance Group of Japan, one of the top ten General

Insurance companies globally and Japans second largest Insurance

Group.

Cholamandalam MS offers a rich range of comprehensive product

solutions panning almost all non-life Insurance offerings ranging from

Motor Insurance, Health, Home, Travel, to Accident, Property, Marine

and Engineering. The Organizations commitment to consumer

orientation is seen right from Underwriting and product development, its

product differentiation, high operational efficiency for policy issuances, to

excellent customer redressal mechanisms for fair and quick Claims

settlement. With its competencies and consumer focus, Cholamandalam

MS is poised to become one of the large players in the Industry.

The company was incorporated as Cholamandalam General Insurance

Company Limited on November 2, 2001 under the companies Act, 1956

and received its Certificate of Registration from the Insurance Regulatory

and Development Authority on July 15, 2002 to transact general insurance

business.

During the year 2003-2004 the company inducted Mitsui Sumitomo

Insurance Company Limited, Japan as a strategic alliance partner with a

26% stake and the companys name was consequently changed to


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Cholamandalam MS General Insurance Company Limited effective May 8,

2003.

Board of Directors

M A Alagappan Chairman

M Anandan Managing Director

(w.e.f. April 1, 2006)

V Natarajan Director

R Srinivasan Director

Suresh N Talwar Director

Makoto Toyoshima Director

Isamu Endo Director

(w.e.f. April 25, 2006)

Susumu Uchida Director

(till April 25, 2006)

Junichi Kitamura Wholetime Director

Senior Management Team

M Anandan Managing Director

Junichi Kitamura Wholetime Director

S S Gopalarathnam Executive Vice President

V Suryanarayanan Vice President -Finance

Shivkumar Shankar Business Head-Retail

M Subramanian Business Head-Commercial

S N Roy Head-Information Technology

Kaira Gangaiah Head-Human Resources

Suresh Krishnan Company Secretary


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Auditors

M/s. Price Waterhouse, Chennai

M/s. S.B. Billimoria & Co., Chennai

Bankers

Standard Chartered Bank, Chennai

Hongkong & Shanghai Banking Corporation, Chennai

HDFC Bank Ltd., Chennai

ICICI Bank Ltd., Chennai

Bank of Tokyo- Mitsubishi Ltd., Chennai

American Express Bank Ltd., Chennai


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CHAPTER III

RESEARCH METHODOLOGY:

The methodology followed for conducting the study includes the specification of research

design, sample design, questionnaire design, data collection and statistical tools used for

analyzing the collected data.

3.1 Research design:

The research design used for this study is of the descriptive type. Descriptive research

studies are those studies which are concerned with describing the characteristics of a

particular individual or a group.

.

3.2 Sample size:

The sample size consisting of 100 respondents were selected for the study.

3.3 Sampling design:

Since it is difficult to contact the entire population, sampling technique was adopted. The

employees were interviewed using convenience sampling techniques.

\


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3.4 Questionnaire design:

Questionnaire was designed in consultation with the experts of Cholamandalam MS

General Insurance Company in such a manner that it would facilitate the respondents to

reveal maximum information.

3.5 Data collection

The primary data was collected by using questionnaires. The questionnaire has 28

questions excluding marital status, age, factor prompted to join reliance. A five point

scale was used such as strongly disagree, disagree, neutral, agree and strongly agree.

3.6 Statistical tools used for analysis:

The collected data were analyzed by using following techniques:

Percentage analysis

One-way ANOVA


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DATA ANALYSIS AND INTERPRETATION


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Chapter -IV

Table no: 1

Gender

74 74.0 74.0 74.0

26 26.0 26.0 100.0

100 100.0 100.0

male

female

Total

Valid

Frequency Percent Valid Percent

Cumulative

Percent

Chart no: 1

Gender

Gender

femalemale

Frequency

80

60

40

20

0

Table no: 2


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Monthly AIncome

8 8.0 8.0 8.045 45.0 45.0 53.0

31 31.0 31.0 84.0

16 16.0 16.0 100.0

100 100.0 100.0

below rs.1000010000-20000

20000-30000

above 30000

Total

Valid


Cumulative

Percent

Chart no: 2

Monthly AIncome

Monthly AIncome

above 3000020000-3000010000-20000below rs.10000

Freq

uency

50

40

30

20

10

0

Table No: 3

Education qualification

46 46.0 46.0 46.0

54 54.0 54.0 100.0

100 100.0 100.0

P.G

U.G

Total

ValidFrequency Percent Valid Percent

Cumulative

Percent


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Chart No: 3



U.GP.G

Frequency

60

50

40

30

20

10

0

Tale No: 4

Marital Status

55 55.0 55.0 55.0

45 45.0 45.0 100.0

100 100.0 100.0

married

Unmarried

Total

Valid


Cumulative

Percent

Chart no: 4


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Marital Status

Marital Status

Unmarriedmarried

Frequency

60

50

40

30

20

10

0

Table No: 5

Years of Experience

8 8.0 8.0 8.0

26 26.0 26.0 34.0

20 20.0 20.0 54.0

26 26.0 26.0 80.020 20.0 20.0 100.0

100 100.0 100.0

Less than 1yr

1-2 yrs

2-3yrs

3-4yrsAbove 4yrs

Total


Cumulative

Percent

Chart Mo: 5


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Years of Experience

Years of Experience

Above 4yrs3-4yrs2-3yrs1-2 yrsLess than 1yr

Frequency

30

20

10

0

Table No: 6

Working hours are convenient for me

34 34.0 34.0 34.0

32 32.0 32.0 66.0

18 18.0 18.0 84.0

13 13.0 13.0 97.0

3 3.0 3.0 100.0

100 100.0 100.0

strongly agree

agree

neither agree nor

disagree

disagree

strongly disagree

Total

Valid


Cumulative

Percent


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Chart No: 6



strongly disagree

disagree

neither agree nor di

agree

strongly agree

Frequency

40

30

20

10

0

Interpretation:

From the above chart and table it is clearly evident that 34% of the

respondents strongly agree that working hours are convenient from them

and 32% agree with that and 18% neither agree nor disagree and 13%

disagree with the working hours and 3% are strongly against working

hours.

Table No: 7


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I'm happy iwth my work place

30 30.0 30.0 30.0

39 39.0 39.0 69.0

18 18.0 18.0 87.0

8 8.0 8.0 95.0

5 5.0 5.0 100.0

100 100.0 100.0

strongly agree

agreeneither agree nor

disagree

disagree

strongly disagree

Total

Valid


Cumulative

Percent

Chart No: 7



strongly disagree

disagree


agree

strongly agree

Frequency

50

40

30

20

10

0

Interpretation:

From the above table it is clear that 30% respondents strongly agree and

39% respondents agree that they are happy with their work place only

13% disagreed and 18% have no idea towards their work place.

Table No: 8


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The lightings and other arrangements with office are satisfactory

33 33.0 33.0 33.0

37 37.0 37.0 70.0

18 18.0 18.0 88.0

5 5.0 5.0 93.0

7 7.0 7.0 100.0

100 100.0 100.0

strongly agree

agree

neither agree nor

disagree

disagree

strongly disagree

Total


Cumulative

Percent

Chart No: 8

The lightings and other arrangements with offi

The lightings and other arrangements with office are satisfactory

strongly disagree

disagree


agree

strongly agree

Frequency

40

30

20

10

0

Interpretation:

From the above table its is evident that 33% respondents strongly

agree with the lightings and arrangements in the office, 37% agree with

that and 12% disagree with the lightings and arrangements and 18%

have no idea towards lightings and arrangements.


38/74

Table No: 9

I feel i have too much work to do

7 7.0 7.0 7.0

9 9.0 9.0 16.0

25 25.0 25.0 41.0

37 37.0 37.0 78.0

22 22.0 22.0 100.0

100 100.0 100.0

strongly agree

agree

neither agree nor

disagree

disagree

strongly disagree

Total

Valid


Cumulative

Percent

Chart No: 9



strongly disagree

disagree


agree

strongly agree

Frequency

40

30

20

10

0

Interpretation:

From the above table it is quite clear that the work load is not

high, 37% of the respondents disagreed with the question I feel I have

too much work and another 22% strongly disagreed, 18% admits they

have too much work and 23% have no idea towards this question.


39/74

Table No: 10

Chart No: 10

safety measures provided by the company


strongly disagree

disagree


agree

strongly agree

Frequenc

y

40

30

20

10

0

Interpretation:

From the above table it is evident that the safety measures

provided by the organizations are good as 28 and 31% of the respondents

agree with that and only 11& 6% disagreed and 24% neither agreed nor

disagreed.


28 28.0 28.0 28.0

31 31.0 31.0 59.0

24 24.0 24.0 83.0

11 11.0 11.0 94.0

6 6.0 6.0 100.0

100 100.0 100.0

strongly agree

agree

neither agree nor

disagree

disagree

strongly disagree

Total

Valid


Cumulative

Percent


40/74

TableNo: 11

My relationship with my supervisor is cordial

30 30.0 30.0 30.0

41 41.0 41.0 71.0

16 16.0 16.0 87.0

6 6.0 6.0 93.0

7 7.0 7.0 100.0

100 100.0 100.0

strongly agree

agree

neither agree nor

disagree

disagree

strongly disagree

Total

Valid


Cumulative

Percent

Chart No: 11



strongly disagree

disagree


agree

strongly agree

Frequency

50

40

30

20

10

0

Interpretation:

From the above table it is clear that relationship between

employees and their supervisors are cordial because 30% of respondents

strongly agreed to it and 41% agreed to it and only 13% disagreed and

16% of respondents have neither agreed nor disagreed.


41/74

Tale No: 12

My supervisor is not partial

18 18.0 18.0 18.0

30 30.0 30.0 48.0

15 15.0 15.0 63.0

19 19.0 19.0 82.0

18 18.0 18.0 100.0

100 100.0 100.0

strongly agree

agree

neither agree nor

disagree

disagree

strongly disagree

Total


Cumulative

Percent

Chart No: 12



strongly disagree

disagree


agree

strongly agree

Frequency

40

30

20

10

0

Interpretation:

From the above table it is evident that the supervisors are notpartial to the employees as 18% strongly agreed and 30% agreed to the

question but 19% disagreed and 18% strongly disagreed this level is

quite high compared to other questions.


42/74

Table No: 13

My supervisor considers my idea too while taking decision

26 26.0 26.0 26.0

43 43.0 43.0 69.0

26 26.0 26.0 95.0

2 2.0 2.0 97.0

3 3.0 3.0 100.0

100 100.0 100.0

strongly agree

agree

neither agree nor

disagree

disagree

strongly disagree

Total


Cumulative

Percent

Chart No: 13

My supervisor considers my idea too while ta

My supervisor considers my idea too while taking decision

strongly disagree

disagree


agree

strongly agree

Frequenc

y

50

40

30

20

10

0

Interpretation:

From the above table it is clear that 26 and 42% of the

respondents agree that supervisors consider their employees ideas also

and only 5% disagreed and 26% neither agreed nor disagreed.


43/74

Table No: 14

I'm satisfied with the support from my co-workers

21 21.0 21.0 21.0

47 47.0 47.0 68.0

16 16.0 16.0 84.0

9 9.0 9.0 93.0

7 7.0 7.0 100.0

100 100.0 100.0

strongly agree

agree

neither agree nor

disagree

disagree

strongly disagree

Total

Valid


Cumulative

Percent

Chart No: 14

I'm satisfied with the support from my co-work

I'm satisfied with the support from my co-workers

strongly disagree

disagree


agree

strongly agree

Freque

ncy

50

40

30

20

10

0

Interpretation:

From the above table it is clear that relation with co-workers is

quite good as nearly 68% of the respondents agree that they are satisfied

with support from co-workers and only 15% disagreed and 16% have no

answer to this


44/74

Table No: 15

People here have concern from one another and tend to help one another

26 26.0 26.0 26.0

41 41.0 41.0 67.0

19 19.0 19.0 86.0

9 9.0 9.0 95.0

5 5.0 5.0 100.0

100 100.0 100.0

strongly agree

agree

neither agree nor

disagree

disagree

strongly disagree

Total

Valid


Cumulative

Percent

Chart No: 15

People here have concern from one another a

People here have concern from one another and tend to help one

strongly disagree

disagree


agree

strongly agree

Frequency

50

40

30

20

10

0

Interpretation:

From the above table it is clear that in this organization people

have concern over each other as 26% strongly agreed and 41% agreed

and only 14% disagreed and 19% neither agreed nor disagreed.


45/74

Table No: 16

I'm satisfied with the refreshment facilities

9 9.0 9.0 9.0

20 20.0 20.0 29.0

30 30.0 30.0 59.0

26 26.0 26.0 85.0

15 15.0 15.0 100.0

100 100.0 100.0

strongly agree

agree

neither agree nor

disagree

disagree

strongly disagree

Total

Valid

Frequency Percent Valid Percent CumulativePercent

Chart No: 16



strongly disagree

disagree


agree

strongly agree

Frequency

40

30

20

10

0

Interpretation:

From the above table it is clear that the employees are not satisfied

with the refreshment facilities offered by the company as 26% of

respondents disagreed and 15% strongly disagreed and 30% neither

agreed nor disagreed and only 29% agreed.


46/74

Table No: 17

We are prov ided with the rest and lunch room and they are good

8 8.0 8.0 8.0

16 16.0 16.0 24.0

22 22.0 22.0 46.0

34 34.0 34.0 80.0

20 20.0 20.0 100.0

100 100.0 100.0

strongly agree

agree

neither agree nor

disagree

disagree

strongly disagree

Total

Valid


Cumulative

Percent

Chart No: 17

We are provided with the rest and lunch room

We are provided with the rest and lunch room and they are good

strongly disagree

disagree


agree

strongly agree

Frequency

40

30

20

10

0

Interpretation:

From the above table it is quite evident that 24% strongly

disagreed and 30% of the respondents disagreed and 22% neither agreed

nor disagreed and only 24% of the respondents are satisfied with the rest

and lunch room provided.


47/74

Table No: 18

The parking space for our vehicles are satisfactory

4 4.0 4.0 4.0

9 9.0 9.0 13.0

24 24.0 24.0 37.0

32 32.0 32.0 69.0

31 31.0 31.0 100.0

100 100.0 100.0

strongly agree

agree

neither agree nor

disagree

disagree

strongly disagree

Total

Valid


Cumulative

Percent

Chart No: 18

The parking space for our vehicles are satisfa

The parking space for our vehicles are satisfactory

strongly disagree

disagree


agree

strongly agree

Frequency

40

30

20

10

0

Interpretation:

From the above table it is clear that respondents are not satisfied

with the parking facilities provided by the company as 31% of

respondents strongly disagreed and 32% of respondents disagreed and

only 13% of respondents are satisfied with the parking facilities and 24%

have neither agreed nor disagreed.


48/74

Table No: 19

I'm satisfied with the first aid facilities

5 5.0 5.0 5.012 12.0 12.0 17.0

31 31.0 31.0 48.0

31 31.0 31.0 79.0

21 21.0 21.0 100.0

100 100.0 100.0

strongly agreeagree

neither agree nor

disagree

disagree

strongly disagree

Total

Valid


Cumulative

Percent

Chart No: 19



strongly disagree

disagree


agree

strongly agree

Frequency

40

30

20

10

0

Interpretation:

From the above table it is clear that employees are not satisfiedwith the first aid facilities as more than 52% ( 31% disagree and 21%

strongly disagree) disagreed and only 17% agreed and 31% of

respondents neither agreed nor disagreed.


49/74

Table No: 20

satisfied with the loan facilities and other personal welfare faclities offered b

the company

7 7.0 7.0 7.0

12 12.0 12.0 19.0

30 30.0 30.0 49.0

34 34.0 34.0 83.0

17 17.0 17.0 100.0

100 100.0 100.0

strongly agree

agree

neither agree nor

disagree

disagree

strongly disagree

Total

Valid


Cumulative

Percent

Chart No: 20

I'm satisfied with the loan facilities and other p

I'm satisfied with the loan facilities and other personal welfare faclit

strongly disagree

disagree


agree

strongly agree

Frequen

cy

40

30

20

10

0

Interpretation:

From the above table it is quite clear that respondents are notsatisfied with the loan facilities offered by the organization as 34% of

respondents disagree and 17% of respondents strongly disagree 30% of

respondents neither agree nor disagree and only 19% are satisfied with

the loan facilities.


50/74

Table No: 21

I fell I'm paid a fair amount for the work i do

15 15.0 15.0 15.0

39 39.0 39.0 54.0

25 25.0 25.0 79.0

13 13.0 13.0 92.0

8 8.0 8.0 100.0

100 100.0 100.0

strongly agree

agree

neither agree nor

disagree

disagree

strongly disagree

Total


Cumulative

Percent

Chart No: 21



strongly disagree

disagree


agree

strongly agree

Frequency

50

40

30

20

10

0

Interpretation:

From the above table it is evident that the respondents are

satisfied with their salary as 39% agree and 15% strongly agree. Only

`3% disagree and 8% strongly disagree, 25% neither agree nor disagree.

Table No: 22


51/74

I'm satisfied with the chances for my promotion

27 27.0 27.0 27.0

43 43.0 43.0 70.0

13 13.0 13.0 83.0

9 9.0 9.0 92.0

8 8.0 8.0 100.0

100 100.0 100.0

strongly agree

agree

neither agree nor

disagree

disagree

strongly disagree

Total

Valid


Cumulative

Percent

Chart No: 22

I'm satisfied with the chances for my promotio

I'm satisfied with the chances for my promotion

strongly disagree

disagree


agree

strongly agree

Frequen

cy

50

40

30

20

10

0

Interpretation:

From the above table it is quite clear that employees are satisfied

with their chances for promotion as 43% agree and 27% strongly agree.

Only 9% disagree and 8% strongly disagree, 13% neither agree nor

disagree.


52/74

Table No: 23

e salary we re ceive are good as other organizations offer pay to their employe

27 27.0 27.0 27.0

37 37.0 37.0 64.0

26 26.0 26.0 90.0

6 6.0 6.0 96.0

4 4.0 4.0 100.0

100 100.0 100.0

strongly agree

agree

neither agree nor

disagree

disagree

strongly disagree

Total


Cumulative

Percent

Chart No: 23

The salary we receive are good as other orga

The salary we receive are good as other organizations offer pay to

strongly disagree

disagree


agree

strongly agree

Frequency

40

30

20

10

0

Interpretation:

From the above table it is quite clear that the salary in this

organization is at par to the industry as 37% agree and 27% strongly

agree. Only 6% disagree and 4% strongly disagree, 26% neither agree nor

disagree.


53/74

Table No: 24

I'm satisfied with the allownaces prov ided by the organization

19 19.0 19.0 19.0

42 42.0 42.0 61.0

21 21.0 21.0 82.0

11 11.0 11.0 93.0

7 7.0 7.0 100.0

100 100.0 100.0

strongly agree

agree

neither agree nor

disagree

disagree

strongly disagree

Total

Valid


Cumulative

Percent

Chart No: 24

I'm satisfied with the allownaces provided by t

I'm satisfied with the allownaces provided by the organization

strongly disagree

disagree


agree

strongly agree

Frequ

ency

50

40

30

20

10

0

Interpretation:

From the above table it is clear that the employees are satisfied

with the allowances and other benefits provided by the organization as

42% agree and 19% strongly agree. Only 11% disagree and 7% strongly

disagree, 21% neither agree nor disagree.


54/74

Table No: 25

I fee l my boss motivate me to achieve the organizational goals

11 11.0 11.0 11.0

33 33.0 33.0 44.0

25 25.0 25.0 69.0

22 22.0 22.0 91.0

9 9.0 9.0 100.0

100 100.0 100.0

strongly agree

agree

neither agree nor

disagree

disagree

strongly disagree

Total


CumulativePercent

Chart No: 25

I feel my boss motivate me to achieve the org

I feel my boss motivate me to achieve the organizational goals

strongly disagree

disagree


agree

strongly agree

Frequency

40

30

20

10

0

Interpretation:

From the above table it is evident that employees boss are

motivating to achieve organizational goals as 33% agree and 11%

strongly agree. 22% disagree this is quite high compared to other factors

and 9% strongly disagree and 25% neither agree nor disagree.


55/74

Table No: 26

My supervisor motivates me to increase my efficiency at times when i'm not

productive

18 18.0 18.0 18.0

44 44.0 44.0 62.0

18 18.0 18.0 80.0

13 13.0 13.0 93.0

7 7.0 7.0 100.0

100 100.0 100.0

strongly agree

agree

neither agree nor

disagree

disagree

strongly disagree

Total

Valid


Cumulative

Percent

Chart No: 26

My supervisor motivates me to increase my e

My supervisor motivates me to increase my efficiency at times wh

strongly disagree

disagree


agree

strongly agree

Freque

ncy

50

40

30

20

10

0

Interpretation:

From the above table it is evident that employees boss motivates

the employee when he is unproductive and help him to be productive as

44% agree and 18% strongly agree. Only 7% strongly disagree and 7%

disagree, 18% neither agree nor disagree.


56/74

Table Nio: 27

Communication see ms good within this organization

26 26.0 26.0 26.0

39 39.0 39.0 65.0

17 17.0 17.0 82.0

10 10.0 10.0 92.0

8 8.0 8.0 100.0

100 100.0 100.0

strongly agree

agree

neither agree nor

disagree

disagree

strongly disagree

Total

Valid


Cumulative

Percent

Chart No: 27

Communication seems good within this organi

Communication seems good within this organization

strongly disagree

disagree


agree

strongly agree

Frequency

50

40

30

20

10

0

Interpretation:

From the above table it is clear that communication seems good in thisorganization as 39% agree and 26% strongly agree. Only 10% disagree

and 8% strongly disagree. 17% neither agree nor disagree.


57/74

Table No: 28

Chart No: 28

Work assignments are explained clearly to me


strongly disagree

disagree


agree

strongly agree

Frequency

50

40

30

20

10

0

Interpretation:

From the above table it is evident that respondents are quite happy

with the way work assignments are explained as 41% agree and 17%

strongly agree. Only 10% strongly disagree and 17% agree, 15% neither

agree nor disagree.


17 17.0 17.0 17.041 41.0 41.0 58.0

15 15.0 15.0 73.0

17 17.0 17.0 90.0

10 10.0 10.0 100.0

100 100.0 100.0

strongly agreeagree

neither agree nor

disagree

disagree

strongly disagree

Total

Valid


Cumulative

Percent


58/74

Table No: 29

I love my job and to work in this organization

19 19.0 19.0 19.0

38 38.0 38.0 57.0

20 20.0 20.0 77.0

14 14.0 14.0 91.0

9 9.0 9.0 100.0

100 100.0 100.0

strongly agree

agree

neither agree nor

disagree

disagree

strongly disagree

Total

Valid


Cumulative

Percent

Chart No: 29



strongly disagree

disagree


agree

strongly agree

Frequency

40

30

20

10

0

Interpretation:

From the above table it is clear that employees love their job as

38% agree for this question and 19% strongly agree. Only 9% strongly

disagree and 14% disagree, 20% neither agree nor disagree.


59/74

Table No: 30

My work life is meaningful

25 25.0 25.0 25.040 40.0 40.0 65.0

16 16.0 16.0 81.0

7 7.0 7.0 88.0

12 12.0 12.0 100.0

100 100.0 100.0

strongly agree

agree

neither agree nor

disagree

disagree

strongly disagree

Total

Valid


Cumulative

Percent

Chart No: 30



strongly disagree

disagree


agree

strongly agree

Frequency

50

40

30

20

10

0

Interpretation:

From the above table it is clear that respondents feel that their job

is meaningful for them as 40% agree and 25% strongly agree. Only 7%

disagree and 12% strongly disagree, 16% neither agree nor disagree.

Table No: 31


60/74

I consider that my work is valuable in attaining my organizational goals

25 25.0 25.0 25.0

47 47.0 47.0 72.0

12 12.0 12.0 84.0

7 7.0 7.0 91.0

9 9.0 9.0 100.0

100 100.0 100.0

strongly agree

agree

neither agree nor

disagree

disagree

strongly disagree

Total

Valid


Cumulative

Percent

Chart No: 31

I consider that my work is valuable in attaining

I consider that my work is valuable in attaining my organizational g

strongly disagree

disagree


agree

strongly agree

Frequency

50

40

30

20

10

0

Interpretation:

From the above table it is quite clear that most respondents feel

that their job is contributing for organizational goals as 47% agree and

25% strongly disagree. Only 9% strongly disagree and 7% disagree, 12%

neither agree nor disagree.


61/74

Table No: 32

I have adequate opportunity to use my ability

12 12.0 12.0 12.0

30 30.0 30.0 42.0

24 24.0 24.0 66.0

21 21.0 21.0 87.0

13 13.0 13.0 100.0

100 100.0 100.0

strongly agree

agree

neither agree nor

disagree

disagree

strongly disagree

Total

Valid


Cumulative

Percent

Chart No: 32



strongly disagree

disagree


agree

strongly agree

Frequenc

y

40

30

20

10

0

Interpretation:

From the above table it is quite clear that respondents have

adequate opportunity to use their ability as 30% agree and 12% disagree.

Only 13% strongly disagree and 21% disagree and 24% neither agree nor

disagree.


62/74

Table No: 33

Overall I'm satisfied with my job

21 21.0 21.0 21.0

33 33.0 33.0 54.0

25 25.0 25.0 79.0

15 15.0 15.0 94.0

6 6.0 6.0 100.0

100 100.0 100.0

strongly agree

agree

neither agree nor

disagree

disagree

strongly disagree

Total

Valid


Cumulative

Percent

Chart No: 33



strongly disagree

disagree


agree

strongly agree

Frequency

40

30

20

10

0

Interpretation:

From the above table it is evident that Overall satisfactions of the

respondents are good as 33% agree and 21% strongly agree. Only 6%

strongly disagree and 15% disagree and 25% neither agree nor disagree.


63/74

ONE WAY ANOVA

H0: There is no significant difference among respondents of various

experience groups with regard to Environment and nature of work factor.

H1:

There is significant difference among respondents of various

experience groups with regard to Environment and nature of work factor

Table No: 34

Interpretation:

Since the significant difference is greater than 0.05 accept null

hypothesis and reject alternate hypothesis which says, there is no

significant difference among respondents of various experience with

respect to environment and nature of work.

H0:

There is no significant difference among respondents of various

experience groups with regard to the factor Relationship with supervisors

and colleagues.

H1:

ANOVA

Environment and Nature of work

.5914

.148 .465 .761

30.168 95 .318

30.758 99

Between Groups

Within Groups

Total

Sum of

Squares df Mean SquareF

Sig.


64/74


experience groups with regard to the factor Relationship with supervisors

and colleagues.

Table No: 35

Interpretation:




respect to Relationship with supervisors and colleagues.

H0:


experience groups with regard to the factor Welfare facilities

H1:

There is significant difference among respondents of variousexperience groups with regard to the factor Welfare facilities

Table No: 36

Relationship with supervisors and colleagues

1.1994

.300 1.273 .286

22.376 95 .236

23.576 99

Between Groups

Within Groups

Total

Sum ofSquares df Mean Square

FSig.

ANOVA


65/74

Interpretation:




respect to welfare facilities.

H0:


experience groups with regard to the factor Pay and Promotion

H1:


experience groups with regard to the factor Pay and Promotion

Table No: 37

ANOVA

Welfare facilities

1.7414

.435 1.441 .227

28.699 95 .302

30.440 99

Between Groups

Within Groups

Total

Sum of

Squares df Mean Square

F

Sig.


66/74

Interpretation:



significant difference among respondents of various experience withrespect to Pay and promotion.

H0:


experience groups with regard to the factor Communication and

Motivation.

H1:


experience groups with regard to the factor Communication and

Motivation.

Table No: 38

ANOVA

Pay and Promotion

3.148 4 .787 2.135 .082

35.017 95 .369

38.165 99

Between Groups

Within Groups

Total

Sum of


Sig.


67/74

Interpretation:




respect to communication and motivation.

H0:


experience groups with regard to Job Factors.

H1:

There is significant difference among respondents of variousexperience groups with regard to Job Factors

Table No: 39

ANOVA

job factor

1.437 4 .359 .867 .487

39.360 95 .414

40.798 99

Between Groups

Within Groups

Total

Sum ofSquares df Mean Square F Sig.

Interpretation:

ANOVA

Communication and Motivation

.937 4 .234 .652 .627

34.100 95 .359

35.037 99

Between Groups

Within Groups

Total

Sum of


Sig.


68/74




respect to Job factors

H0:


Age groups with regard to Job Factors.

H1:

There is significant difference among respondents of various Age

groups with regard to Job Factors.

Table No: 40

ANOVA

job factor

.007 2 .004 .009 .99140.790 97 .421

40.798 99

Between GroupsWithin Groups

Total

Sum of

Squares df Mean Square F Sig.

Interpretation:



significant difference among respondents of various age groups withrespect to Job factors.

H0:


69/74


genders with regard to Job Factors.

H1:


genders with regard to Job Factors.

Table No: 41

ANOVA

job factor

.036 1 .036 .086 .770

40.762 98 .416

40.798 99

Between Groups

Within Groups

Total

Sum of

Squares df Mean Square F Sig.

Interpretation:



significant difference among respondents of various genders with respect

to Job factors.

Chapter -V


70/74

Descriptive Statistics

100 1.40 4.20 2.4960 .55740

100 1.00 3.80 2.3620 .48799

100 2.00 4.60 3.4600 .55450

100 1.00 4.00 2.3900 .62089

100 1.25 4.00 2.5725 .59490

100 1.20 4.40 2.5400 .56174

100

environment and

nature of workationship withsupervisors and

colleagues

welfare facilities

pay and promotion

communiction and

motivation

job factors

Valid N (listwise)

N Minimum Maximum Mean Std. Deviation

5.1 Findings:

The descriptive statistics table helps us to derive satisfaction level of

employees on various factors:

The respondents are satisfied with the environment and nature of work

factors as their mean value is near to 2.50

The respondents relationship with the superiors and colleagues are quite

good as their mean value is 2.36 is an agreeable level.

The Respondents are not provided with proper welfare facilities thats the

reason the mean value is quite high at 3.46 levels which is disagree level.

The communication and motivation of employees by their superiors in

this organization is reasonable as the mean value is 2.57.

The Pay and promotion activities in this organization is also good as their

mean value is 2.4


71/74

The Respondents are overall satisfied with their job as their mean value

is 2.54 which is an agreeable level.

The Parking facilities provided by the organization are not good thats

why most respondents disagree with this question.

The refreshment facilities are also need to be improved because most of

the employees are dissatisfied on this factor.

The Rest room facilities in the company are not good and they are not

satisfied with the lunch facilities.

Suggestions:


72/74

QuestionnaireA study on Job Satisfaction of Employees in

Cholamandalam MS General Insurance Ltd

1. Name:

2. Age: 3. Gender: Male Female

4. Monthly Income:A) Below Rest. 10,000 B) 10,000- 20000 C) 20,000-30000 D) Above30,000

5. Education Qualification:A) Under graduation B) Post graduation

6. Marital StatusA) Married B) Unmarried

7. Years of experience:A) Less than 1yr B) 1-2 yrs C) 2-3 yrs D) 3-4 yrs E) Above 4yrs

Please indicate your level of agreement in connection with variousfactors:1. Strongly agree 2. Agree 3. Neither agree nor disagree 4. Disagree5. Strongly DisagreeWork Environment and nature of work

S.No

Particulars 1 2 3 4 5

1. Working hours are convenient for me2. Im happy with my work place

3. The lighting and other arrangements in

the office are satisfactory4. I feel I have too much work to do5. Im satisfied with the safety measures

provided by my company

Relationship with supervisors and colleagues

S.No



73/74

6. My relationship with my supervisor iscordial

7. My supervisor is not partial8. My supervisor considers my ideas too

while making decision

9. Im satisfied with the support from my co-workers

10. People here have concern for one anotherand tend to help one another

Welfare Facilities

S.No


11 Im satisfied with the refreshment facilities

12 We are provided with the rest and lunchroom and they are good

13 The parking facilities provided for ourvehicles are satisfactory

14 Im satisfied with the first aid facilities15 Im satisfied with the Loan facilities and

other personal welfare benefits offered bycompany

Pay and promotion

S.No


16 I feel Im being paid a fair amount for thework I do

17 Im satisfied with my chances forpromotion

18 The salaries we receive are good as otherorganizations pay to their employees.

19 Im satisfied with the allowances providedby my organization

Communication and motivation

S.No


20 I feel that my Boss motivate me to achievethe organization goal


74/74

21 My supervisor motivates me to increasemy efficiency at times when Im notproductive

22 Communication seem good within thisorganization

23 Work assignments are explained clearly tome

Job factors

S.No


24 I love my job and to work in thisorganization

25 My work life is meaningful26 I consider that my work is valuable in

attaining my organizational goals27 I have adequate opportunity to use my

ability28 Overall, Im satisfied with my job

Project Final Edited

Documents

Transcript of Project Final Edited