Retail Pharmacy

Dominique Clark Glendaliz Gasparico

Karlyn Velasquez

•Reflects on your business•Differentiates you from competitors•Only contact the customer has with the company•Shows customer you care •Its what the customer REMEMBERS!!

MyCustomer: • Greet … the customer • Offer help … to the customer • Thank … the customer

Benefits to CVS: • Repeat sales • Tell other people

about experience

GOT ?• Acknowledge Immediately • Laser focused on customers• Offered help and walked to item • Mindful of customers in your aisle • Suggest CVS Brand • Ready to jump on register

Patience

Listening

Adaptable

Teamplayer

Empathy

Communication

HIPAA VIOLATIONS • Standards for protected health

information (PHI) • Holds DOB, SSN, lab results, medical

records • Never speak to anyone else about medical

records• Patient can decide who can and cannot

see records• Ask yourself:• “Who can see this?”• “To whom am I speaking?”• “Who else can hear this?”

• DEA sets regulations on drugs substances, chemicals

• All practitioners are required to register with the DEA and receive a DEA I.D number

• Pharmacies are required to keep a record of inventory and sales

• Records are to be kept in a secure place, for 2 years and accessible for inspection within the pharmacy

• A DEA agent may go to the pharmacy and request records at anytime with proper credentials.

• Federal and state laws differ, but pharmacist are required to use the most stringent laws

• If practitioners do not obeyed by DEA, State and Federal laws and regulations they can be fined or lose their license

Schedule

I Drugs, substance, and chemicals that are not accepted for medical use and have a high potential for psychological or physical abuse

HeroinLysergic Acid Diethylamide (LSD)Methylenedioxtmethamphetamine (Ecstasy)

II Drug, substances, and chemicals that may be medically used but have a high potential of psychological an physical abuse.

VicodinOxyodonePercoset

III Drugs, substances and chemicals accepted for medical use and have a moderate potential of psychological and physical abuse.

Tylenol with codeineAnabolic SteroidsTestosterone

IV Drugs, substance, and chemicals, accepted for medical use with low potential of abuse

SomaValium Ambien Tramadol

V Drugs, substance, and chemicals accepted for medical use with lower potential for abuse

Robitussin ACLomotil Lyrica

DEAClassifiesAll Drugs,Substances, and Chemicals into 5 schedules.

Drop-offDrive thruProduction

September 2014 CVS ended the sales of tobacco products in over 7,600 stores nationwide.

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