Profile 050 telecom
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050telecom corporate profile
Transcript of Profile 050 telecom
15 years of service based on trust and quality
Content3 Overview
4 Quality standards
5 Vision, mission, values and objectives
6-8 Strategy
9 Client servicing
10 Resources
11 Operational procedure
12 Organisational operations
13 Organisational Chart
14 Strategic partnership
15 Etisalat division
16 Etisalat franchise
17 Customer care
18 050Mobiles
19 050express
20 050enterprise
21 050connect
22 050General Tradign
23 Accessories
24 What makes us Unique from the rest
25 What makes us Unique from the rest
26 Retail presence
27 Contact us
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050telecom : an overview
050telecom is not only the leader amongthe telecom service providers! It alsocreates the road to follow… carving a niche in the telecom sector
050telecom was founded in 1997 with the aim of becoming one of the leadingproviders of telecom products andservices of guaranteed quality andbased on customer care. The company’sstrategies are formulated accordingto its vision, as a result of which it haswitnessed phenomenal growth – from asingle retail shop to a dominant enterprise.
050telecom has a dominating presencein UAE’s major shopping malls, and anever-expanding client base thanks tooptimum customer satisfaction, programmes and a range of productswhich speak volumes for its quality,management and professionalism.
The Dubai-based company is aiming to reach its target of more than 100branches in the country by 2012. Further expansion will be made by 2013 to extent its reach and enhance services.
050telecom independently works withEtisalat Corporation, the leading telecomservice provider in the UAE, Middle Eastand Asia. 050telecom branded productsand services are exclusive and unique.
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quality standards
050telecom is a retail concept devotedto delivering excellence. Products andservices include:
l Etisalat products and servicesl All branded mobile phones with 24 months warrantyl Mobile awareness and training (It is a part of our objectives to widen our customers’ understanding of their phones, features, functions, safety and security standards)l Mobile Entertainmentl Engraving & Customisationl Maintenance deskl Unlimited range of original accessories and quality items
050telecom is the culmination ofexperiences in a unique telecomoperations accumulated over the years.Our unique experience in telecomoperations ensure our success, and our comprehensiveprofessional practices fulfil the satisfactionof clients and partners.
A series of successes in all areasof operation such as management,distribution, sales, customer care andother business to business relationsearned the company an ISO 9001-2008certification in 2008 from GCAS.
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vision values objectives
mission
To become one of the leadingproviders of consumer telecomproducts & services, acknowledged forour quality and customer care
The company’s values have beenrecognised by customers andstrategic partners alike. The followingdecisions and actions put into practiceby management demonstrate thesevalues.
Customer satisfaction is one of050telecom’s key strengthsThe company is dedicated to satisfyingits customers. It respects them, listensto their requests and gives priority totheir expectations.
050telecom takes responsibilityfor qualityWe deliver high-class products andservices as well as value for moneyand are committed to delivering qualityservice, excellence, and continuousimprovement.
050telecom provides leadershipTalented employees are the foundationof the company as it effectively applies
innovative approach and soundbusiness management. The companyleads through its teamwork andcompetence.
050telecom follows business ethicsThe company strives to strike abalance between cultures, customsand values in order to optimise itsorganisation capabilities.
l To surge ahead driven by a professional team ensuring TQM and quality assurance standardsl To adopt latest technology, management, marketing, investment, and development resourcesl To prove excellence by obtaining international and local certificates in the field, such as ISO, TQM and Excellence Modulel To remain one of the leading providers of consumer telecom products acknowledged for quality and customer carel To exchange experience and knowledge with leading international organisations in the field as strategic alliesl To extend the boundary of the mobile phone trade through quality and innovation
050telecom strives to make the lifeof our customers as convenient aspossible and will devote our resourcestowards improving high technologyresources and development throughmarket research as well as experience.
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050telecom’s outlook and strategy
generall Clients are its prime capitall Creativity and quality are the key to clients’ satisfactionl Time is valuablel Ensuring quality is the shortest route to earning and retaining clients’ loyaltyl Employ professionals, train them and reward their performancel Creating products and services that make the company stand out in the market
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050telecom’s outlook and strategy
employeesl Our employees have a continuous access to information resourcesl Professional training is provided to enrich employees’ skills and knowledge
managementl The team is dedicated to the solid formulation and smart implementation of entire systeml A rich MIS (Management Information System) will evaluate, control, direct and implement its reaction to market trends and componentsl Quality assurance application of procedures and systems guide the total process to a recognised model of excellency of performancel Each member of the team plays a crucial role in implementing the company’s performance objectives
operationsl The company strives to look beyond the horizon through continuous innovationl All deals adopted are equal in terms of market value, client’s relations, successfully and professionally carried outl The team tries to achieve its objectives through exchange of creative ideas
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050telecom’s outlook and strategy
marketingl The company competes by creativity and value-added servicesl Its strategies assure the fact that the market always has an opportunity to investl It builds a wide network of relations with the biggest and successful companiesl It seeks opportunities through latest resources to develop the best practices in
marketing
business developmentl 050telecom with a commitment to deliver is gaining better market share and it has set up branches all over the UAE to compete and beatl The company follows its successful development modell Efficiency and effectiveness are the objectives that it intends to achieve in its businessl Translating local and international best practices into action must be one of the business development results
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client servicingl To invest in the long-term relations with the company’s valuable clients and having them as one of its performance indicatorsl To satisfy client needs To communicate continuously with clientsl To deploy all modern tools of customer care and servicesl To provide quality and value-added service to clients
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resourcesIn developing its mission, vision, valuesand objectives, 050telecom has relied onvarious resources such as:
l Company guide for quality system
l Strategic partners
l Creativity
l Human and financial resources
l Market knowledge
l Profit orientation
l Productivity development
l Management development programmes
l Labor improvements
l Latest technology
l Competitive tools in the company
l Rich experience in the communication market
l Market research
l Effective investment of time and assets
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operational procedure
Our resources
l Data bank
l Strategic allies
l Professional experiences
l Creative methodology
l Theory
l Excellency standards
Criteria
l Client needs
l Market trends
l Market rates
l Competitors performances
l Legal atmosphere
l Costing analysis
Recognition of clients
l Needs
l Forces
l Expectations
l Time frames
l Resources
l Internal scanning
l External Scanning
Assessment report
l Analyis
l Competitive report
l Solutions required
l Process of application
l Costing
l Expected outputs
l KPIs
Remedy plan
l Structuring
l Strategies
l Procedures
l Systems
l Training
l Evaluation
l Control systems
Following up
l Report analysis
l Profitability
l Market fame
l Re-Training
l Plans modifications
l Providing resources
l Control systems
Our tools
l Field visits
l Internet
l Periodical assessment
l Surveys
l Cold Calls
l Questionnaires
l Client outputs
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organisational operations050telecom adopts a simple and smoothorganising system that facilitates theflow of managerial orders and feedbackreporting.
a The organisation’s structure is made as flat as possible to provide coherent internal and external communication and decision making systems such as:
l Clear description of departmental duties
l Independence of administrational unit operations
l Flexibility of modification of authorities
l Supportive complementary interactivity within the organisation
l Flexibility of modification of authorities
l Supportive complementary interactivity within the organisation
b The organisational structure consists of six main administrations, each with its own divisions and unitsc All administrations are controlled by the CEO, who leads the department heads
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organisational chart
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strategic partnership050telecom proudly announces long-term
business ties with Etisalat, the leading
telecom service provider in the region. The
company’s role as a ‘regional principal
reseller’ entitled it to sell and distribute
Etisalat’s services and products through
its distribution channel all over the UAE.
The company’s outstanding performances
reflect its successes including its
consistent target achievements,
countrywide top performances recognised
by Etisalat through the ‘best distributor
award’. 050telecom’s massive chain of
sub-distributors and resellers has made
tremendous contribution towards the
company’s achievement of this honour
that put it in the leading position.
050 telecom’s dedicated distribution
channel for Etisalat services and products
is well equipped to cope with any
challenges and has the ability to deliver
according to market demands.
the company’s state-of-the-art call centre
is dedicated to Etisalat SIM activation
and other services. The center is supported
by quality assurance criteria which reflect
the company’s philosophy of creating a
qualitative working environment.
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etisalat division
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etisalat franchise050telecom proudly announces its achievement
of another milestone on being awarded as an
Exclusive Franchisee for ‘Etisalat’ for Dubai
region. This is the addition of another chapter in
the success story of 050telecom. It would enable
050telecom to sell n market all products & ser-
vices of Etisalat through its owned franchised
outlets all over Dubai.
It reflects company’s strategy that strives to look
beyond the horizon through continuous innova-
tion followed by the vision ‘to become one the
leading providers of consumer Telecom
Companies acknowledged for our quality &
customer care’.
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customer careThe company’s commitment to standard
customer care is reflected in the way the
company provides services. It is, however,
committed to improving its customer care.
050telecom’s state-of-the-art call centre is
run by trained professionals who address
customers’ problems. The company’s
activation team can activate the SIM cards
in less than a minute. The dedicated
team maintains a database, while the
submission team receives and ensures
proper documentation of the application
of SIM card and inquiries.
Employees are assigned to carefully observe
on the database. Similarly, the
document control team organises and
manages database on the information
about customers, Sim cards and other
documents, supported by quality
assurance criteria.
The company measures its performance
against these actions and criteria. By
taking these aspects into consideration,
the organisation also tries to improve itself
wherever necessary.
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Mobile phone brands are the speciality
of 050telecom. Its growing number
of outlets showcases a wide array of
mobile phone brands – from basic and
simple to latest models.
The company’s retail customers
enjoy:
Mobile phones from all major brands
Various models in such
as Blackberry, i Phone, Nokia,
SonyEricsson, Motorola, LG, Samsung,
and Siemens are available in 050telecom’s
outlets. In addition, iPad and
iPod are also sold.
Competitive and flexible rates
050telecom offers flexible and
competitive rates on its range of
products. The offers and prices of
products at 050telecom outlets
are unmatched in the market, a
phenomenon that sets it apart from
its competitors and the mainstream
dealers.
Geminating warranty and service
Products purchased from 050telecom
(either have regional or myphonecare
warranty), complete attention is
given to customers through the
company’s service workshops and
service centres at its retail stores that
provide necessary support in case
of troubleshooting and software or
hardware malfunctioning. Whether
a technical or mechanical problem,
under warranty or not, the customer
support is on hand for assistance.
People to guide you and make things
easy for you
Efficient and knowledgeable salesmen
are ready to assist customers to select
right products and provide necessary
information about products.
Original and guaranteed accessories
and gifts come with every purchase. In
addition, free gifts are often offered to
customers as a token of appreciation.
Training and awareness desk
One of the 050telecom’s objectives
is to widen its customers’ knowledge
about the features, functions, safety
and security standards of their
purchases. The employees help buyers
to familiarise themselves on operation
and care of their mobile phones, so
as to help them avoid damage of
their new purchases while trying and
experimenting with various features
and functions of a unit.
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050 express is a minimised retail concept
intended exceptionally to deliver a
particular range of products and services
in shopping centers, shop in shop
concept and community malls through
customised kiosks.
A Kiosk is assumed to deliver the same
range (as a) store but in minimized level:l Mobile phones
l Accessories and quality items
l Etisalat products
l Entertainment desk
Purpose
l Managed and supervised under
050telecom management
l Same quality of products carried at
050telecom
l To provide enough range of telecom
products to meet your telecom needs
close toyour home
l Attractive offers to target the
consumers needs
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050telecom has initiated measures toprovide priority services to its customers inevery segment of the market, such as banksand other financial institutions, aviation,government and public sector as well as SMEsacross the UAE. Its corporate sales team isdedicated to providing special services to thecorporate sector, government and SMEs.The team strives to provide services beyondthe clients’ expectation. It fulfils its objectiveby offering them the following services andsolutions:l Branded mobile phonesl Blackberry and iPhone devicesl Etisalat products and services
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To reach thecompany’s vision & mission for the distributions & logistic needs,
050telecom met another milestone establishing a separate entity as 050connect.
050connect with its vision for distribution as “To be the best distributor of telecom
products and services, with the commitment to deliver the qualitative, and quanti-
tative distribution throughout the UAE markets”
“to have the company as one of the main leaders in distribution & logistic through
innovative tools, creativity, more solid services package, customer satisfaction,
bigger sales volume and wider geographical coverage”.
The core functioning of the establishment is as:
l To be the best distributor of telecom products in the UAE.
l To provide an innovative service package to SIM cards /Scratch Cards /
e-Voucher and any other products’ distribution in the country.
l To provide a high level of services to distributors and consumers in the market.
l To achieve the widest geographical coverage of the potential markets.
l To qualify the company into a level that enables it to achieve its objectives and
to maintain a solid percentage of growth as per the growth of consumers’ rates
in the country.
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Company with its telecom specialty
intends to cover the whole arena of
telecom products and services. It
has a dedicated wholesale division
for mobile phones that meets all the
market needs within and across UAE.
Our huge network of buyers across
GCC & African countries which is
another reason why we are entitled
to be a leading telecom entity.
The brands that we are dealing with
are as follows:
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accessories050telecom outlets sell the entire
range of phone accessories for
Blackberry, iPhone, Nokia, SonyEricsson,
Motorola, LG, Samsung, and Siemens
including all the other brands. Customers can
enjoy a wide range of mobile phone
accessories, such as cases, covers,
batteries, chargers, car chargers, mobile
phone data cables, memory cards,
emergency chargers and many more.
050telecom also sells its own range
of mobile phone accessories under its
brand name. These products are carefully
selected keeping customers’ needs and
demand in mind. All 050telecom brands
carry quality certification as per
the standards. These branded products
carry 1 month warranty. Its ‘zfz’
and ‘smart case’ product line come
with leather cases, covers, headsets,
batteries and chargers.
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what makes 050telecom unique from the rest
1 Month Guarantee
GUARANTEE
5 min Data Transfer
6 Months Guarantee
GUARANTEE
6MONTHS6
MONTHS
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Dubail The Dubai Mall
l Deira City Center
l Mirdif City Center
l Ibn Battuta Mall
l Ibn Battuta Mall (2nd)
l Al Ghurair Center
l Arabian Ranches
l The Green Village
l Town Center
l Ettihad Mall
l Aswaaq, Al Mizher
l Aswaaq, Al Warqa’a
l Aswaaq, Umm Suqeim
l Aswaaq, Nad Al hamer
l Union Coop, Hamriya
l The Market Mall
l Souq Extra
Abu Dhabi l Al Wahdah Mall
l Bawadi Mall ( Al-Ain)
l Al ain Mall ( Al-Ain)
Sharjahl Mega Mall
l Safeer Mall
l Safeer Hypermarket
l Safeer Hypermarket
Ajmanl Ajman City Center
l Union Coop
l Safeer Hyper Market
l Safeer Mall
Ras Al Khaimah l Safeer Mall
l Al Hamra Mall
l Al Manar Mall
Umm Al Qweinl Manama Center
Fujairahl Fujairah City Center
l Century Mall
retail presence050telecom has outlets at all major malls in the UAE, including:
My Phone Carel Abu Dhabi
l Dubai
l Sharjah
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contact usCorporate Office
Unit 264, 2nd Floor, The Galleria
Hyatt Regency, Al Khaleej Road
Deira PO Box 87050
Dubai, UAE
Tel +971 4 27 2222 6
Fax +971 4 27 11511
Operation Office
101- Al Ain Ahlia Insurance Bldg
Al Khaleej Road
Deira PO Box 87050
Dubai, UAE
Tel +971 4 27 11 999
Fax +971 4 2721 666
Customer Care : 600 5 99990
[email protected], www.050telecom.com
www.facebook.com/050telecom www.twitter.com/050telecom
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