About usAMD Telecom was formed in 2000 in Greece and is counted among global market leaders in the following fields:• Digital Marketing services. Marketing and information messages are sent by applying SMS, Visual SMS, Push Notifications, QR codes and E-mail technologies and interactive telephony (Click 2 Call). • Two-step verification service, adding an extra layer of security to applications and web pages.• Voice Termination services, both in terms of implementation and of delivering marketing and information voice texts (Audiotext).• SMS Hubbing services, delivering SMS messages between Mobile Network Operators across the world. • Global Roaming services,on behalf of Mobile Network Operators. • SMS Firewall, implementing and managing secure data transmission software for Mobile Network Operators.• Consulting services, aimed at maximising the revenue of Mobile Network Operators.

AMD Telecom delivers more than one billion marketing and information messages annually to 214 countries.

More than 10,000 companies in 150 countries use AMD Telecom’s products and services. Our customers include retailers, wholesalers, financial institutions, social networking platforms and mobile applications.AMD Telecom is based in Thessaloniki, Greece and operates branches in Spain, France, Italy, Russia, Turkey, the United Arab Emirates and India.

Indicative customer list

POLAND - GERMANY- UK

SMS Marketing is one of the most direct, effective and safe channels of communication.Different types of SMS messages allow you to differentiate your strategy and effectively approach your target audience.

SMS Marketing

You can use SMS Marketing to:

send marketing messages to promote your company’s products and/or services to existing and potential customers;

inform consumers about offers and sales;

send automatised personal wishes or thank you messages to your customers;

send reminders about events, meetings, outstanding payments or subscription renewals;

expand your personal information database for each client;

simplify and speed up intracompany communication and the communication between your company, suppliers and business partners;

manage the shopping cart of your e-store (and notify customers about sales, shipment and delivery processes);

open up an interactive line of communication with clients via “Two-way SMS”;

increase your company’s safety level by using two-step verification and pin number confirmation.

SMS ΜΑRKETING

Communication

The main advantages differentiating SMS Marketing from other services include the following:

Advantages

instantly communicate with existing and potential clients anywhere in the world;

provide personalised, targeted communication and advertising using customised messages;

lower advertising costs;

lower intracompany communication costs;

instantly measurable impact with increased Return on Investment (ROI).

SMS ΜΑRKETING

SMS ΜΑRKETING

Technical featuresGlobal coverage;

Mass delivery of individual and personalised messages, with an autocomplete feature for up to two fields;

Delivery of messages containing special “Links” directing clients to any web-based file or website;

Real-time delivery reports, giving you full control of your campaign;

Detailed SMS delivery reports, with fully explained subcategories;

Full, global Mobile Network Portability support ensures all messages are correctly delivered and charged for;

SMS rerouting service with a minimum of three (3) attempts;

User-controlled scheduling of the date and time the text message campaign launches;

Management of call lists that can handle an unlimited n umber of contacts;

Double entries are automatically removed;

Opt-out process upon the subscriber’s request;

Full control of your campaign both before and after SMS delivery (predefined list).

Email Marketing is one of the most widely used direct marketing methods to approach potential customers anywhere in the world.

Email Marketing

You can use Email Marketing to:

EMAIL ΜΑRKETING

Communication

communicate your services, products, offers and sales;

update and finalise orders at your e-shop;

attach user guides for your products;

inform subscribers about company news, actions and events and the latest developments in your sector (newsletter);

conduct voting campaigns, contests, surveys and opinion polls;

The advantages differentiating Email Marketing from other services include the following:

EMAIL ΜΑRKETING

Advantages

you can visualise your products and services by attaching large files (audio, images etc.);

conduct a campaign at any time and day of the week;

monitor and decipher the consumer behavior and profile of recipients, which allows you to develop the best strategy to approach them;

it is the most cost-effective process of communication with existing and potential customers;

ease and speed of implementation;

campaign outcomes can be accurately measured and quantified.

EMAIL ΜΑRKETING

Technical featuresImport and export of massive contact lists;

Contact list management using special filters making it easier to search, identify and manage customer categories;

Personalised messages, using one or more details of each contact;

Variety of customisable templates;

Detailed statistics for each campaign concerning:- the number of read and forwarded emails;- which links were clicked, how many times and by which specific recipients;- the personal data of the recipients who read the email;- reports on the day and time that each email was read;- the number of recipients who opted out from your list;

Option to split the marketing campaign into two email dispatches,allowing you to compare the results and identify the most effective approach (Α/Β Testing)

Automatic removal of any recipient from the sender’s list;

Option to program an automatic reply email according to the needs of your specific campaign

“Click 2 call” hyperlinks can be placed in emails, allowing the recipient to communicate directly with your company free of charge.

This service allows the transmission of prerecorded messages via landline or mobile telephone. The process is fully automated, allowing you to implement telephone marketing and information campaigns, communicating your message to targeted geographical areas.

Audiotext

You can use the Audiotext service in order to:

advertise your product or service to potential or existing customers, who can receive a call directly and for free at the push of a button;

inform your customers on current offers and sales;

invite local consumer to openings or other events organised by your local office or branch;

conduct telephone surveys, allowing you for example to poll callers’ consumer profiles;

conduct telephone polls, contests and surveys (for example asking customers to rate your customer service and their product satisfaction).

AUDIOTEXT

Communication

AUDIOTEXT

The advantages differentiating Audiotext from other services include the following:

Advantages

geographically targeted communication allows you to build new customer lists;

mass landline and mobile telephone communication, allowing targeted, personalised communication and marketing, by using the voicemail parametrisation feature;

your message is effectively communicated in landline telephones, since the person receiving the call is at home and not on the move;

does not require an existing contact list;

reaches demographics that are not familiar with mobile phones (people aged over 55).

Technical featuresYou can choose the exact time and date of your calls;You can select any number to appear as the caller id, and the customer can use this number to contact your company;Send voicemail messages without any duration restrictions;Option to record a message using either a voice of your choice or text-to-speech technology;Send personalised messages to all contacts, with the added ability to auto-complete up to two predetermined fields;No activation fee (only terminated calls are charged);

You can set the duration of call waiting time;You can set the number of redial attempts if a call is not answered, as well as the intervals between calls;Get statistical reports for each campaign, with analyses of the number of seconds the called party spent listening to each call;Option to automatically remove any contact from your list at the push of a button;No installation of technical equipment necessary.

 

AUDIOTEXT

The “Click to Call” service allows your customers to receive an immediate call from one of your company’s representatives in real time, free of charge.This service can be used both in an “online” (by clicking a web-based image or object) and “offline” environment (QR code image), covering all the possible communication needs of your company and customers.

Click to Call

You can use the Click to Call service to:

answer questions of visitors to your website in real time;

help your customers use your products and services;

have your representative promote your products and services during wait time;

provide customer support in real time;

Communication

CLICK TO CALL

The advantages differentiating Click to Call from other services include the following:

Advantages

minimises the queues and wait times associated with complex call centers;

immediate, real-time contact with the customer, free of charge;

allows you to promote your “offline” actions, by incorporating the service into print material, posters and product packaging;

simplifies the communication process between you and your customers;

improves the management of incoming calls, allowing existing or potential customers to ask to be contacted by a specific department of your company, reducing the workload of your call center.

CLICK TO CALL

Technical featuresGlobal coverage by mobile and landline telecommunications service providers;

Call history and data are recorded and extractable in the form of reports for each call;

Protection from malicious use, allowing you to block specific IPs;

Multiple language support;

Personalised icon that follows your company’s identity and design line;

Option to schedule the time and days that customers can access the service;

Customers can hear the prerecorded message of your choice while waiting;

Requires no special technical equipment other than a telephone line;

Call routing option with the use of VOIP technology, minimising costs.

CLICK TO CALL

Greece • Italy • Peru • Russian Federation • Spain • Turkey • United Arab Emirates

www.amdtelecom.net