Process MappingAn outline for looking at our work to understand:• What gets Done.• Who does What.• What adds Value.• What can we streamline and improve.

Process Mapping Overview

• Process Mapping provides an opportunity to:– See all process steps– Understand who is doing what in the process– See who and what connect to each other– Target opportunities for improvement– Get a “whole picture” or “systems view” of what is taking

place so the group can better “improve” the process.• It is not complicated,• It is “visual” and allows groups to understand together.

Flowchart For Problem Resolution

Don’t Mess With It!

YES NO

YES

YOU IDIOT!

NO

Will it Blow UpIn Your Hands?

NO

Look The Other Way

Anyone ElseKnow? You’re SCREWED!

YESYES

NO

Hide ItCan You Blame Someone Else?

NO

NO PROBLEM!

Yes

Is It Working?

Did You Mess With It?

Group Exercise 1

• As a Group:– Discuss the “Story”– Sort out the following:

• What happened (activities)• What were key stages in the process• Why were the activities done• Who did each activity• Who did each person receive input from and give input to

– Be Prepared to share your thoughts, learning and results.

Key Elements of Process Maps

• Process Identification• Multi Functional Participants• Identification of State changes• Creating a Visual Map

First – Lay out the main Stages of the process from beginning to finalization.

State Changes