Proactive Displays IIIA 20080627

1.Proactive Displays: Bridging the Gaps betweenOnline Social Networks and Shared Physical Spaces Joe McCarthy Principal Instigator Strands Labs, Seattle

2. Outline

A few shameless plugs

What I learned from AI

Overview: A brief history of Proactive Displays

An example: the Context, Content & Community Collage

Related work: commercial & academic

Future plans

(Slides available online athttp://www.slideshare.net/gumption ) 3. Strands: social recommendation & discovery http://www.strands.com/corp http://blog.strands.com 4. Strands: social recommendation & discovery What you play counts! 5. Recommender System Startup Contest Deadline: 15 September 2008 ACM RecSys 2008 23-25 October Lausanne, Switzerland 6. UbiComp 2008

10th International Conference on Ubiquitous Computing

Seoul, Korea, 21-24 September 2008

Open participation categories (thru 27 June 2008, 23:59 PDT):

Workshops

Panels

Demonstrations

Posters

Doctoral Colloquium

Student Volunteers

http://ubicomp.org/ubicomp2008/

Program Co-Chairs Joe McCarthy(Strands Labs Seattle, USA) James Scott(Microsoft Research, UK) Woontack Woo(GIST, South Korea) 7. My AI Background

A Trainable Approach to Coreference Resolution for Information Extraction

Ph.D. Dissertation, 1996, University of Massachusetts

Machine Learning, Natural Language Processing

Conference Year Text Source Topic (Domain) MUC-11987Mil. reportsFleet Operations MUC-21989Mil. reportsFleet Operations MUC-31991News reportsTerrorist activities in Latin America MUC-41992News reportsTerrorist activities in Latin America MUC-51993News reportsCorporate Joint Ventures, Microelectronic Production MUC-61995News reportsLabor Disputes and Corporate Management Succession MUC-71997News reportsAirplane crashes, and Rocket/Missile Launches 8. What I learned from AI

A little bit of AI goes a long way

Intelligence is a large problem space

The only way to make progress is to impose appropriate constraints

News articles vs. all of language

Small number of entities vs. all of the world

The same applies to ubiquitous computing

Ubiquitous computing = computing everywhere(beyond the desktop)

Everywhere is a large problem space

Certain places vs. everywhere

Certain activities vs. everything

Neat vs.Scruffy Strong AI vs.Weak AI 9. Proactive Displays: Definition ( )pr- ak-tivadjective acting in anticipation of future problems, needs, or changes di- splnoun a setting or presentation of something in open view 10. Proactive Displays + Online Profiles PhysicalTokens + Large Displays Better Real-world Interactions Bridging the gaps between people by bridging the gaps between the online and offline worlds = Large visual or aural displays that can sense & respondto the people and activities taking place in their vicinity 11. 1st Generation Proactive Displays MusicFX MusicFX: An Arbiter of Group Preferences for Computer-Supported Cooperative Workouts Joseph F. McCarthy and Theodore Anagnost 1998 ACM Conference on Computer-Supported Cooperative Work (CSCW 98) A Multi-Agent System for Meting Out Influence in an Intelligent Environment M. V. Nagendra Prasad and Joseph F. McCarthy Eleventh Innovative Applications in Artificial Intelligence Conference (IAAI 99) http://www.youtube.com/watch?v=WLgXLl4uGYk a fitness center environment that knowswho is working out, what they like to listen to,and dynamically adjusts the musicto best suit the group of exercisers at any given time. 12. 2nd Generation Proactive Displays Visual Awareness Location Tools (ActiveMap & EventManager) ActiveMap: A Visualization Tool for Location Awareness to Support Informal Interactions Joseph F. McCarthy and Eric S. Meidel First International Symposium on Handheld and Ubiquitous Computing (HUC '99) EventManager: Support for the Peripheral Awareness of Events Joseph F. McCarthy and Theodore D. Anagnost. Second International Symposium on Handheld and Ubiquitous Computing (HUC 2000) a suite of tools for creating greater awarenessof the location and activities of colleagues within a workgroup,with an aim to provide more opportunities for informal communication 13. 3rd Generation Proactive Displays UniCast, OutCast, GroupCast: Ubiquitous Peripheral Displays UniCast, OutCast & GroupCast: Three Steps Toward Ubiquitous Peripheral Displays Joseph F. McCarthy, Tony J. Costa and Edy S. Liongosari Third International Conference on Ubiquitous Computing (UbiComp 2001) Promoting Awareness of Work Activities through Peripheral Displays Elaine M. Huang, Joe Tullio, Tony J. Costa and Joseph F. McCarthy 2002 ACM Conference on Human Factors in Computer Systems (CHI 2002) 14. 4th Generation Proactive Displays AutoSpeakerID Ticket2Talk Neighborhood Window Augmenting the Social Space of an Academic Conference Joseph F. McCarthy, David W. McDonald, Suzanne Soroczak, David H. Nguyen and Al M. Rashid ACM 2004 Conference on Computer Supported Cooperative Work (CSCW 2004) Proactive Displays: Supporting Awareness in Fluid Social Environments David W. McDonald, Joseph F. McCarthy, Suzanne Soroczak, David H. Nguyen and Al M. Rashid ACM Transactions on Computer-Human Interactions (TOCHI), Vol. 14, No. 4, January 2008 15. 4th Generation Proactive Displays (v 2) 16. 5th Generation Proactive Displays The Context, Content & Community Collage @ Nokia Research Center Palo Alto The Context, Content & Community Collage: Sharing Personal Digital Media in the Physical Workplace Joseph F. McCarthy, Ben Congleton, F. Maxwell Harper To appear: ACM 2008 Conference on Computer Supported Cooperative Work (CSCW 2008) 17. The Latest Generation of Proactive Displays

Shortcomings of previous efforts

Special-purpose sensors(IR badges, RFID tags)

Special-purpose profiles

Special-purpose installations

Goals of present / future efforts

Multi-purpose sensors(BT mobiles NFC)

Multi-purpose profiles

Multi-purpose installations

18. The Problem

Employees feel un[der]appreciated

#1 reason people leave jobs (US Labor Dept)

2/3 of workers receivenorecognition (Gallup)

Active disengagementcosts US$300B / year

Employees feel disconnected

Lack of community in workplace

Us vs. them

Managers have less time, broader responsibilities

Difficult to manage frequent,sustained personal touch

19. Friendships at Work 30% of employees have a best friend at work (BF@W) 20% of employees dedicate time to building relationships at work Employees with a BF@W are 50% more satisfied with their company Employees with a BF@W are 7 times more likely to be engaged in their work 20. Maintaining Friendships through Social Media

ambient intimacy

being able to keep in touch with people with a level of regularity and intimacy that you wouldnt usually have access to

Leisa Reichert

http://www.disambiguity.com/ambient-intimacy/

http://www.slideshare.net/leisa/ambient-intimacy

continuous partial friendship

David Weinberger

http://www.hyperorg.com/backissues/joho-may04-07.html

21. Friendships through Social Media @ Work? @ 22. The Context, Content & Community Collage: A proactive display application Opening physical windows into onlinecontent in workplacecontexts to foster a greater sense ofcommunity 23. A New Generation of Proactive Displays

Goal: increase the sense of community in the workplace

Method: open windows in shared physical spacesinto the social media co-workers are creating

SituatedSocial Software (SiSoSo) [vs.MobileSocial Software (MoSoSo)]

Hypotheses

Adding a physical dimension of audience will promote greater social media usage

Social media sharing in the workplace will enhance personal relationships

Enhanced personal relationships will lead to more productive professional relationships

Challenges

Privacy / benefit tradeoff (usability vs. security)

Sustainable engagement (after novelty factor has worn off)

How to measure the impact? (measuring community, relationships)

24. Signup / Login 25. Select / Configure Module 26. Select Bluetooth Device(s) 27. Locations (mock-up) 28. Hardware & Software 29. Details

Location / proximity detection

Bluetooth sampling (MAC addresses, BT names)

Location server (separate component)

Priority queue management

New / old, near / far, 70/30

Display management

Firefox + Javascript

Flickr module

Ruby API

Remote administration

Process, power

Modular, flexible framework

Front-end (time / space sharing)

Back-end

30. 31. Flickr API 32. Interactions with / through the displays 33. Interactionswithdisplays 34. The Highest Rated Content (5 up votes) 35. Edge detection http://www.snopes.com/horrors/robbery/kidney.asp 36. Everything in moderation 37. Moderation: NSFW[ N otS afeF orW ork] 38. Moderation: SFW 39. 40. 41. 42. 43. Evaluation: interactions through displays

Context

8 displays, deployed July 19, evaluated after 4 weeks

75 full-time / part-time residents

44 proactive display accounts (34 non-empty)

Perpetual alpha (location sensing, new modules, new features)

Hypotheses

Adding a physical dimension of audience will promote greater social media usage

Social media sharing in the workplace will enhance personal relationships

Enhanced personal relationships will lead to more productive professional relationships

Web-based Survey

Mix of multiple choice and open text questions

32 responses

44. Positive / Negative Impact (Personal / Professional) 45. A few choice comments

I was surprised by some of the photos taken by [a colleague]. I had no idea of his very diversified and, in some cases, adventurous interests, and his photos showed me a side of him I would have never realized. The photos also give you an appreciation of other people's interests and unique travels. I find the photos absolutely fascinating and a very strong method of bringing all of us closer.

I[t] was nice to see people putting up "themes". One person had a Star Wars theme, actually happening just by tags, but appeared to me as if a themed series of photos.

Somewhat negative: I was surprised to see a photo of my family (my husband and my two kids) with another female friend. They were all sprawled on the grass. It reminded me of a picnic we all had together. But it also made me self-conscious: what would other people think of seeing this scene. Who is the "mystery lady"? Positive: walking into the kitchen and spotting my daughter's happy face on the screen. It was a nice greeting! Positive: I am delighted to see other peoples pics of exotic places they visited. Negative: seeing a picture of a guy in his underwear. The face was not in the pics so I couldn't tell who it is. Somebody esle in the room "killed" the photo. Positive: seeing people cluster around displays. I like that!

46. Impact of Displays on Social Media 47. Influence of Rank & Role 48. Influence of Team Membership 49. Influence of competition Wii Tournaments 50. Future Work: Algorithms

Location / Proximity detection

Near / far

Proxemics, biosemiotics

Priority queue management

People, streams

Recommender System

Module management

Space, time, displays

51. Future Work: Modules

Proactive Displays IIIA 20080627

Business

Transcript of Proactive Displays IIIA 20080627