Principles of Management – Chpt 16 : Supervision

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CHAPTER 16CHAPTER 16SUPERVISIONSUPERVISION

2215 May 200715 May 2007 SUPERVISIONSUPERVISION

IntroductionIntroductionGood managers oversee the performance of Good managers oversee the performance of workers. IT is necessary to oversee the workers. IT is necessary to oversee the performance to achieve early objectives.performance to achieve early objectives.Top management oversees the performance of Top management oversees the performance of management members and management management members and management members oversee the performance of non members oversee the performance of non management members. They are also called as management members. They are also called as First line managers. Supervisors have different First line managers. Supervisors have different names like foreman, department head, head names like foreman, department head, head clerk, charge man, chief clerk, head assistant, clerk, charge man, chief clerk, head assistant, inspector, superintendent or section officer etc.inspector, superintendent or section officer etc.


PLANNING


Functions of SupervisorFunctions of SupervisorProvides technical knowledgeProvides technical knowledgeGives orders, instructions and implements the Gives orders, instructions and implements the rulesrulesConverts the goals, Converts the goals, programmesprogrammes, policies and , policies and resources into products and servicesresources into products and servicesCreates proper climate Creates proper climate Arranges work assignments, determines Arranges work assignments, determines procedures.procedures.Arranges tools and materialsArranges tools and materials


Functions of SupervisorFunctions of Supervisormotivates workersmotivates workersbecomes an examplebecomes an examplehears complaints and helps to solve hears complaints and helps to solve themthemcommunicates the feelings or problems communicates the feelings or problems to the top managementto the top managementcontrols the performance controls the performance Recommends promotions, transfers and Recommends promotions, transfers and pay increase.pay increase.


Responsibility of SupervisorResponsibility of Supervisor

A.A. Responsibilities towards workers or Responsibilities towards workers or subordinatessubordinates

B.B. Responsibilities towards management Responsibilities towards management C.C. Responsibilities towards his own Responsibilities towards his own

functionsfunctionsD.D. Responsibilities towards his colleagues Responsibilities towards his colleagues


Qualities of SupervisorQualities of Supervisor

Technical Technical knowledgeknowledge HonestyHonesty

Ability to talk Ability to talk wellwell

Supervisor

Knowledge of the

organization

Administrative ability

Ability to listen

Understand and respectrespect the feelings of others

Ability for orderlyorderlythinking

complete information

Ability to judgejudge the people

Physical Physical appearanceappearance

PatiencePatience

SelfSelfmotivated

Self confidentconfident


The effective utilization of supervision The effective utilization of supervision ensures the achievement of the ensures the achievement of the objectives of organizationobjectives of organizationEffective supervision is a function of the Effective supervision is a function of the supervisorsupervisorDefinition of the role of the supervisor Definition of the role of the supervisor and the acceptance of the organization and the acceptance of the organization are responsible for the efficiency of the are responsible for the efficiency of the supervisorsupervisor

Principles of SupervisionPrinciples of Supervision


Principles of SupervisionPrinciples of SupervisionSupervisor should analyze his group and Supervisor should analyze his group and decide which course of action helps to achieve decide which course of action helps to achieve the objectives of organization.the objectives of organization.The success of any supervisor depends upon The success of any supervisor depends upon the effective fulfilling of groups needsthe effective fulfilling of groups needsGroupGroup’’s survival and its progress towards its s survival and its progress towards its objectives are the parameters to judge the objectives are the parameters to judge the efficiency of the supervisor efficiency of the supervisor


Types of SupervisionTypes of Supervision

Types of SupervisionTypes of Supervision

Autocratic supervisionIndependent supervision

Democratic supervision


Kinds of SupervisorKinds of Supervisor

Bureaucratic regulative Bureaucratic regulative Autocratic Autocratic –– directivedirectiveIdiocraticIdiocratic -- manipulativemanipulativeDemocratic Democratic –– IntegrativeIntegrative


Supervisory TechniquesSupervisory Techniques

Consultative or democratic technique

Non interfering or fee rein technique

Authoritarian or dictatorial technique


Consultative or democratic Consultative or democratic techniquetechnique

A supervisor takes decision A supervisor takes decision regarding methods or procedures to regarding methods or procedures to be adopted only after consulting his be adopted only after consulting his subordinates. subordinates. All the democratic principles are All the democratic principles are adopted under this technique. adopted under this technique.


Authoritarian or dictatorial Authoritarian or dictatorial techniquetechnique

Whatever the methods or procedures Whatever the methods or procedures are fixed by the management, they are fixed by the management, they should be strictly adhered to by the should be strictly adhered to by the subordinates. subordinates. This technique is suitable where the This technique is suitable where the labourlabour is not properly organized.is not properly organized.


Non interfering or free rein Non interfering or free rein techniquetechnique

The subordinates are allowed to The subordinates are allowed to select methods or procedures select methods or procedures available within the organization. available within the organization. Hidden talents are exposed by the Hidden talents are exposed by the subordinates under this technique subordinates under this technique

Principles of Management – Chpt 16 : Supervision

Education

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