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Topic: Finance and Accounting Outsourcing (FAO) – Service Provider Profile Compendium 2013 Copyright © 2013, Everest Global, Inc. EGR-2013-1-PD-0974 Finance and Accounting Outsourcing (FAO) Market Report: October 2013 – Preview Deck
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Topic: Finance and Accounting Outsourcing (FAO) – Service Provider Profile Compendium 2013
Copyright © 2013, Everest Global, Inc. EGR-2013-1-PD-0974
Finance and Accounting Outsourcing (FAO) Market Report: October 2013 – Preview Deck
Copyright © 2013, Everest Global, Inc. EGR-2013-1-PD-0974
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The full report is included in the following subscription(s) – Finance & Accounting
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Finance & accounting
Procurement
Human resources
Recruitment process
Service provider intelligence Global sourcing
PricePoint
Contact center
Transaction Intelligence
Healthcare information technology
Information technology
Cloud Vista
BFSI1 business process
BFSI1 information technology
Market Vista Global services tracking across functions, sourcing models, locations, and service providers – industry tracking reports also available
1 Banking, financial services, and insurance
Custom research capabilities Benchmarking | Pricing, delivery model, skill portfolio Peer analysis | Scope, sourcing models, locations Locations | Cost, skills, sustainability, portfolio Tracking services | Service providers, locations, risk Other | Market intelligence, service provider capabilities, technologies, contract assessment
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This report is based on three key sources of proprietary information
Note: We continuously monitor the market and update the above list to include emerging service providers such as Aegis and Quatrro Confidentiality: Everest Group takes its confidentiality pledge very seriously. Any information we collect, that is contract-specific, will only be presented back to the industry
in an aggregated fashion
Proprietary database of 800+ multi-process FAO contracts (updated annually) The database tracks the following elements of each multi-process FAO contract:
– Buyer details including industry, size, and signing region – Contract details including Total Cumulative Value (TCV), Annualized Contract
Value (ACV), term, start date, service provider FTEs, and pricing structure – Scope including buyer geography and functional activities – Technology including core F&A technology, service provider-provided tools
(if any), ownership, and maintenance – Global sourcing including delivery locations and level of offshoring – Sourcing process including sole-sourced, competitive, advisor, or non-advisor led
Service providers covered in the analysis 1
Proprietary database of operational capability of 20+ FAO service providers (updated annually)
The database tracks the following capability elements for each service provider: – Key Leaders – Major FAO clients and recent wins – Overall revenue and F&A employees – Recent F&A-related developments – FAO delivery locations – FAO service suite – Quality certifications and credit rating – F&A-related technology capability
2
Buyer surveys and interactions Global surveys and one-on-one executive-level interviews to understand how
organizations perceive the performance of their FAO provider
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Table of contents (page 1 of 2)
Section I: FAO service provider landscape snapshot 6 Section II: Profile of FAO Leaders 12 Accenture 13 Capgemini 18 Genpact 23 IBM 28 Infosys 33 TCS 38
Section III: Profile of FAO Major Contenders 43 Cognizant 44 EXL 49 HCL 54 HP 59 iGATE 64 Serco 69 Steria 74 Sutherland Global Services 79 Tech Mahindra 84 Wipro 89 WNS 94 Xerox 99
Topic Page no.
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Table of contents (page 2 of 2)
Section IV: Profile of FAO Emerging Players 104 Aditya Birla Minacs 105 Aegis 110 Datamatics 115 IQ BackOffice 120 Quatrro 125 Xchanging 130
Appendix 135 FAO definition 136 PEAK Matrix framework 137 Glossary of terms 138 FAO research calendar 140 Additional research references 141
Topic Page no.
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ABC (page 1 of 5) FAO service capabilities
Key FAO leaders Xx Xx xx
Scale of operations Number of FAO FTEs over time
xx xx xx
xx
2009 2010 2011 2012
FAO service suite ABC offers a complete suite of F&A services including P2P,
O2C, R2R Xx
>1,500 FTEs 500-1,500 FTEs <500 FTEs
Procure-to-Pay (P2P)
Order-to-Cash (O2C)
Record-to-Report (R2R)
Financial Planning & Analysis (FP&A)
Category Recent developments/investments
M&A/ partnership
Xx
Delivery footprint
Xx
Technology and analytics
Xx
Others Xx
Source: Everest Group (2013)
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ABC (page 2 of 5) FAO client portfolio
FAO revenue by buyer size1
2012
FAO revenue by signing region1 2012
FAO revenue by buyer industry1 2012
Recently announced FAO engagements
Q3 2012 Client Logo x-year contract with XYZ
Q1 2012 Client Logo x-year contract with XYZ
Manufacturing & retail
US$10-50 billion
>US$50 billion
North America
UK
Asia Pacific
Hi-tech & telecom
Professional services
Energy & utilities
Rest of Europe
Travel & logistics
<US$1 billion
Major FAO clients Xx Xx
Government
Financial services
US$5-10 billion
US$1-5 billion
1 Everest Group estimates based on contractual and operational information till December 2012 Source: Everest Group (2013)
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ABC (page 3 of 5) FAO delivery locations
Onshore locations Nearshore locations Offshore locations
Delhi
Bangalore Chennai Mumbai
Manila
Chengdu Shanghai Dalian
Argentina
Norway
Czech Republic Poland Slovakia
Romania
South Africa
Mauritius
Ireland UK
Spain Italy U.S.
Brazil
Source: Everest Group (2013)
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FAO technology approach: ABC offers a range of COTS and proprietary add-on tools
ABC (page 4 of 5) FAO technology solutions
Xx Xx Xx
Xx Xx Xx
Xx Xx Xx
Xx Xx Xx
Xx Xx Xx
Solution description
Process scope
Technology leveraged
Delivery model & pricing
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Global multi-process FAO market share1 Percentage
Overall remarks ABC is a Leader on the FAO PEAK Matrix However, ABC’s market success is more focused around Europe and
CPG/manufacturing industry Xx
Delivery capability assessment1
Assessment dimension Rating Remarks Scale Xx
Scope Xx
Technology capability
Xx
Delivery footprint
Xx
Buyer satisfaction
Xx
Global multi-process FAO market share over time1 Percentage share by ACV
Market success assessment
2010 2011 2012
Number of contracts ACV TCV
xx% xx%
xx%
xx%
xx% xx%
ABC is a Leader on the Everest Group PEAK Matrix for FAO
ABC (page 5 of 5) Everest Group assessment
1 Everest Group estimates based on contractual and operational information till December 2012 Source: Everest Group (2013)
High Medium-high Low Medium
25th
per
cent
ile
High
Low 25th percentile
75th percentile
Low High
Major Contenders
Emerging Players
Leaders
75th
per
cent
ile
Mar
ket s
ucce
ss
FAO delivery capability
(Scale, scope, technology, delivery footprint, and buyer satisfaction)
ABC
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FAO research calendar
Topic Release date
Published Current
April-2013 FAO – Annual Report 2013: Increasing Market Maturity Driving Cost+ Value Proposition
June-2013 Webinar Deck: Next Generation of BPO Relationships
July-2013 The Rise of Industry-Specific F&A Outsourcing (FAO) Solutions – Focus in Retail and Airlines
August-2013 FAO – Service Provider Landscape with PEAK Matrix Assessment 2013
October-2013 Finance and Accounting Outsourcing (FAO) – Service Provider Compendium 2013
Q4-2013 Role of Analytics in BPO
Q4-2013 Growth of Horizontal BPO in LATAM
Q1-2014 Implications of IFRS Conversion in the United States on FAO
Q1-2014 Finance and Accounting Outsourcing (FAO) – Annual Report 2014
Q2-2014 FAO – Service Provider Landscape with PEAK Matrix Assessment 2014
Q2-2014 FAO – Service Provider Compendium 2014
Q3-2014 Procure-to-Pay (P2P) – Service Provider Landscape with PEAK Matrix Assessment 2014
Q3-2014 Evaluation of BPaaS Solutions for FAO/PO/HRO
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Additional FAO research references
The following documents are recommended for additional insight into the topic covered in this research. The recommended documents either provide additional details on the topic or complementary content that may be of interest 1. Finance and Accounting Outsourcing (FAO) – Service Provider Landscape with PEAK Matrix™ Assessment 2013
(EGR-2013-1-R-0927). This report examines the dynamics of the global FAO service provider landscape and its impact on the FAO market. We focus on positioning of the 20+ FAO service providers on the Everest Group PEAK Matrix for FAO and 2013 FAO Star Performers. Additionally, it provides details of the various areas in which service providers are investing to stand out in the crowded FAO market
2. Finance and Accounting Outsourcing (FAO) – Annual Report 2013: Increasing Market Maturity Driving Cost+ Value Proposition (EGR-2013-1-R-0865a); 2013. This report assists key stakeholders (buyers, service providers, and technology providers) in understand the changing dynamics of the FAO market. It also helps them identify the trends and outlook for 2013. The report provides comprehensive coverage of the global FAO market including detailed analysis of market size and growth, buyer adoption trends, FAO value proposition and client satisfaction, solution characteristics, and service provider landscape
3. The Rise of Industry-Specific F&A Outsourcing (FAO) Solutions – Focus on FAO in Retail and Airlines (EGR-2013-1-R-0899). This report lays out a comprehensive framework for the FAO market’s move toward industry-specificity, and then applies this framework by taking an in-depth look at two key industry segments: retail and airlines
For more information on this and other research published by Everest Group, please contact us: Saurabh Gupta, Vice President: Vishnu Khandelwal, Senior analyst: FAO Team:
Phone: +1-214-451-3110 Email: [email protected]
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